nCino, Inc.

Ladies and gentlemen, thank you for standing by, and welcome to Encino's fourth quarter and full year fiscal 2022 earnings call. At this time, all participants are in a listen-only mode. After the speaker presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 1 on your telephone. If you require any further assistance, please press star 0. It is now my pleasure to introduce Brittany Riley, Investor Relations.

Good afternoon and welcome to Encino's fourth quarter and full year fiscal 2022 earnings call. With me on today's call are Pierre Nade, Encino's Chief Executive Officer, David Rudeau, Chief Financial Officer, and Josh Glover, President and Chief Revenue Officer. During the course of this conference call, we will make forward-looking statements regarding trends, strategies, and the anticipated performance of our business, including, without limitation, the acquisition and integration of SimpleMexis. These forward-looking statements are based on management's current views and expectations, entail certain assumptions made as of today's date, and are subject to various risks and uncertainties described in our SEC filings and other publicly available documents, including those related to the impacts of COVID-19 on our business, the financial services industry, and global and economic conditions. Encino disclaims any obligation to update or revise any forward-looking statements. Further, on today's call, we will also discuss certain non-GAAP metrics that we believe aid in the understanding of our financial results. A reconciliation to comparable GAAP metrics can be found in today's earning release, which is available on our website, and as an exhibit to the Form 8-K, furnished with the SEC just before this call. With that, I will now turn the call over to Pierre.

Good afternoon. And thank you for joining us today to discuss our fourth quarter and full year fiscal 2022 results. I'm glad to be here today to share with you the success we achieved in fiscal year 22 and how we are thinking about fiscal 23 and beyond. We had a tremendous year. We achieved $274 million in total revenues in fiscal year 2022, an increase of 34% over fiscal 21. Our fourth quarter was especially strong, with some significant wins in our core Encino business. Shortly before this call, we issued a press release announcing one of those key wins, a new expansion deal with Wells Fargo, one of the big four banks in the U.S. As you recall, we first signed Wells Fargo for commercial lending in the second quarter of fiscal 22. That project has kicked off and is going well. So well, in fact, that during the fourth quarter, Wells Fargo signed another deal with us to expand the Encino Bank operating system into their consumer and small business bank for small business lending. We are extremely proud of our partnership with Wells Fargo and their trust in our team and our platform to further enable their future growth. Our international footprint also grew in the fourth quarter as we continued to execute on our vision of being the worldwide leader in cloud banking. Josh will touch on specifics of our international business shortly, but it was a strong year as we planted the Encino flag in numerous new markets from Germany to Japan to France to Spain to South Africa, while continuing to grow our more mature international markets such as Canada and the UK. Another major highlight for us in the fourth quarter was completing our acquisition of SimpleNexus, a leading cloud-based mobile-first home ownership software company. I want to thank all of our teams involved for their hard work and efforts to get this deal done before our fiscal year end. This acquisition is an important element of our strategy as we continue to drive digital transformation across the financial services industry. So I want to take a minute to share some statistics with you on SimpleNexus and the opportunity we see for this business. Today, SimpleNexus serves more than 45,000 loan originators at more than 300 independent mortgage banks and over 100 banks and credit unions nationwide. We expect the number of banks and credit unions using our SimpleNexus software to continue increasing in fiscal 23, as we work to aggressively cross-sell this transformative solution within our existing Encino customer base. To capitalize on this opportunity, our Encino and SimpleNexus sales teams have established lead sharing and referral programs, and these programs are starting to gain traction. As a reminder, SimpleNexus has a perceived subscription-based revenue model similar to Encino, enabling the company to generate financial results that are more predictable, recurring, and not based on mortgage transaction volumes. You've heard me say before that one out of every seven mortgage loans originated in the U.S. in 2021 was processed through Simple Nexus. This equated to more than $500 billion in mortgage loans. This is a powerful statistic, and as we look ahead, there are several key trends in the industry that we can leverage to continue driving growth for our Simple Nexus business. First, as I shift to a purchase market, after years of record home refinance activity, the industry expects refis to decrease significantly this year as interest rates increase. However, the demand for home purchases continue to grow. According to Fannie Mae's March forecast, Purchase mortgage volume for 2022 is estimated at $1.9 trillion, approximately 4.5% above mortgage purchase volumes in 2021. We believe SimpleNexus is particularly well-suited for the purchase market as their mobile-first application connects realtors, borrowers, and loan officers all in the same platform. Loan officers utilizing Simple Nexus will find it easier to share and provide referrals with the third parties involved in a home purchase. As demand for new homes continues to increase, we see opportunities for continued growth and differentiation in this segment. Second, demand for electronic closings has increased significantly since the start of the pandemic. As with nearly every aspect of our financial lives, Consumers want to be able to complete transactions digitally without having to meet face-to-face or visit a branch in person. With Nexus Closing, simple Nexus e-closing platform, borrowers and lenders have access to a modern, fully integrated closing solution that supports traditional, hybrid, and fully digital closings from electronic documentation, upload to remote online notarization. Finally, a third key trend we see is the expansion of the Hispanic home ownership market. A recent study from the Urban Institute forecast that Hispanic buyers will comprise 70% of home ownership growth from 2020 to 2040, serving as the growth engine of American home buying. There is an incredible opportunity to help this traditionally underserved and growing market. In response, during the fourth quarter of fiscal 2022, SimpleNexus launched Nexus Bilingual, a new feature that makes the loan process more accessible to prospective Spanish-speaking homebuyers. We see these three key trends as tailwinds for us in fiscal 23 and beyond. And with our SimpleNexus best-in-class, mobile-first product suite, we can support all of the people systems, and stages of the home ownership process with a seamless cloud-native end-to-end solution. Julie Sweet, the CEO of Accenture, one of Encino's largest and longest-standing SI partners, was recently quoted as saying, cloud is the enabler, data is the driver, and then AI will be the differentiator. I could not agree more. We are uniquely positioned to be the premier cloud software provider for financial institutions of all sizes all around the globe. We have a fantastic opportunity to drive digital transformation, including by leveraging data and AI through our NIC offerings into every corner of every community, regional and enterprise bank, challenger bank, credit union, and independent mortgage bank. And we've just barely scratched the surface. We are excited that this company, which we started 10 years ago here in Wilmington, North Carolina, is now a global company approaching 400 million in annual revenues in fiscal 23. I'm incredibly proud of our team and believe the best is yet to come. And with that, I'll turn it over to Jos.

Thank you, Pierre. It's great to be on with you today, and I'm excited about the strong results of our fourth quarter and fiscal year 2022. Before I dive into the specifics, I'd like to remind everyone that Encino's growth strategy is based on four key pillars, continued expansion of our market-leading commercial banking solution, international expansion, NIC, and growth of our retail and consumer products, including SimpleNexus. I want to highlight a few notable wins within each of these pillars that helped drive our strong financial performance in the fourth quarter and full fiscal year. Starting with commercial banking, in the fourth quarter, we saw some of our largest enterprise clients increasing their commitments to Encino and to lending transformation with multi-year renewals. One customer, a U.S. enterprise bank with over $150 billion in assets, nearly doubled their financial commitment. And a top 10 U.S. bank expanded their Encino deployment into their largest commercial segments, while simultaneously adopting NIC autospreading. As we enter newer markets and geographies, we generally lead with commercial, and we saw that strategy continue to pay off in fiscal 22. For example, our team in Canada had a fantastic year despite continued lockdowns. You may remember that during the first quarter, we announced the top five Canadian bank had joined an already solid Canadian customer base by partnering with Encino. Also, during the fourth quarter, we announced CIBC as an Encino customer. I'm quite proud to announce that during the fourth quarter, in addition to CIBC, we also signed another top five Canadian bank. That was the third top five Canadian bank we signed during fiscal year 22. Today, five of the top seven largest financial institutions in Canada are Encino customers. Encino is the market-leading commercial banking software platform in Canada. We deeply appreciate these Canadian institutions trusting us We are laser-focused on making each of these customers successful. And on that momentum, we'll continue to focus on growing our Canadian customer base with other solutions such as retail lending, small business lending, and NIC. Turning to other areas of our international business, last quarter, you may recall, we announced Kiribati Bank as our first customer in Japan. I'm pleased to note that our momentum in the strategic market continued as we ended the year with not one, but three logos in Japan. Continuing with APAC, You may have seen that Kiwi Bank, the largest New Zealand-owned bank, recently announced that they are partnering with Encino for their lending origination platform. Kiwi has made technology investment a strategic priority to improve scalability for their future growth and will be working with Encino to support the delivery of their digital transformation efforts. We're excited to announce our first customer in South Africa, as well as signing expanded use cases with existing EMEA-based customers. One EMEA customer we are incredibly proud to partner with in fiscal year 22 is Natixis Corporate and Investment Banking. You may have seen our press release yesterday announcing our partnership with Natixis CIB, a leading global financial institution. Natixis CIB is part of the Global Financial Services Division of Group BPCE, the second largest banking group in France. Natixis CIB is now live on Encino and using our platform to speed up its credit journeys, improve efficiency, and deliver intelligence into the financial analysis process with NIC automated spreading. The Texas CIB will also use Encino's corporate banking solution to eliminate manual processes and automate repeatable tasks for seamless collaboration across deal teams and faster credit decisioning. We also recently announced our new Encino entities in France and Spain. Along with our entity in Germany and our main EMEA office hub in London, this additional local presence demonstrates our commitment to these local markets and will enable Encino to further strengthen our teams, grow brand awareness, and accelerate the digital transformation of financial institutions across the continent. Turning to Nick, Encino currently has three key solutions under the Nick umbrella. Portfolio analytics, automated spreading, which you've already heard us discuss today, and our newest solution, commercial pricing and profitability. Adoption across all three solutions continues to increase, demonstrating how Nick truly is the differentiator for financial institutions as they evolve to meet the changing needs of the consumer and grow their banking relationships in the digital era. One highlight I'd like to comment on is the continued maturation of our commercial pricing and profitability solution. We first launched that solution to early adopters in the fall of calendar year 2021. Today, we have several customers who are live and using the solution, including Huntington Valley Bank. This Pennsylvania-based community bank has been an Encino commercial lending customer for several years. was excited to expand to our commercial pricing and profitability solution and gain additional efficiencies from the single platform approach. As Hugh Connolly, the bank's EVP and chief lending officer stated, implementing Encino's commercial pricing and profitability has been one of the very best projects I've worked on at HVB. Along with Encino's commercial and small business solutions, these industry-leading features will streamline our employees' work and our clients' financial lives. One of our platform's differentiators is that it scales from a community bank all the way to the largest banks in the world. You heard Pierre speak about Wells Fargo earlier. This significant small business add-on was secured only two quarters after their original commercial banking commitment with us. This expansion is a tremendous testament to our platform, our team, and the power of the Encino partner ecosystem. We look forward to a deepened partnership with the Wells Fargo team. In addition to Wells, A U.S. enterprise bank with over $100 billion in assets also expanded its use of Encino during the fourth quarter. This longtime Encino commercial lending customer signed an expansion deal for Encino's deposit account opening solution. Deposit account opening is a key part of our consumer and retail strategy, our fourth growth pillar, as is retail lending. We continue to make progress with our retail lending solution. During the fourth quarter, we signed several new community banks, and we look forward to sharing more about these customers once they're alive on the solution. Note that in fiscal year 22, Encino increased the number of customers using our U.S. retail lending and deposit and account opening solutions by 37% and 46%, respectively. Simple Nexus is also an important part of our consumer and retail strategy. Pierre spoke in detail about the opportunity with our Simple Nexus business, and I want to echo that sentiment. I've had the privilege of spending time with our leaders and colleagues at Simple Nexus, over the last few months, and I'm more excited than ever about the opportunity ahead. I met with joint customers. I've seen the products in action. I've downloaded the app on my phone, and I truly believe that SimpleNexus is delivering the best mortgage technology experience in the industry today. Their mobile-first, single sign-on, cloud-based platform is a huge advantage for their customers, and our SimpleNexus teammates are continuing to innovate with newer product features and offerings to more deeply connect all participants and the homeownership process through a streamlined experience. I want to thank all of Encino's employees for their hard work and execution in the fourth quarter to ensure a solid finish to the year and for a strong start to fiscal 23. And with that, I'll turn it over to David to tell you more about the numbers.

David? Thank you, Josh, and thanks, everyone, for joining us this afternoon to review our fourth quarter and fiscal 2022 financial results. Please note that all numbers referenced in my remarks are on a non-GAAP basis unless otherwise stated. A reconciliation to comparable GAAP metrics can be found on today's earnings release, which is available on our website and as an exhibit to the Form 8K furnished with the SEC just before this call. We are very pleased with our fourth quarter and fiscal 2022 results. Total revenues for the fourth quarter of fiscal 2022 were $75 million, an increase of 32% year over year. Fiscal 22 total revenues were $273.9 million, up 34% year-over-year. Subscription revenues for the fourth quarter were $62.8 million, an increase of 40% year-over-year, representing 84% of total revenues. Fiscal year subscription revenues were $224.9 million, an increase of 38% year-over-year, representing 82% of total revenues. Full year subscription revenues included $18.5 million of triple fee revenues. Total revenues and subscription revenues from SimpleNexus were approximately $3.9 and $3.7 million respectively from their acquisition close date of January 7, 2022 through the end of the quarter. Professional services revenues were $12.2 million in the quarter, growing 5% year-over-year as we continued driving more professional services business to our partners. Fiscal year 2022 professional services revenues were $49 million, an increase of 17% year over year. Non-U.S. revenues were $12 million, or 16% of total revenues in the fourth quarter, up 54% year over year. For the full year, 16% of revenues came from outside the U.S., an increase from 11% last year. International subscription revenues more than doubled both in the fourth quarter and for the full year. As a reminder, our international strategy includes leveraging our partner ecosystem for professional services. Non-GAAP gross profit for the fourth quarter of fiscal 2022 was $46.7 million, an increase of 38% year-over-year. Non-GAAP gross margin was 62% compared to 60% in the fourth quarter of fiscal 21. Our gross margins continue to improve largely from subscription product mix as enterprise and international customers comprise more of our revenues, as well as subscription becoming a larger contributor to total revenues. Non-GAAP operating loss for the fourth quarter of fiscal 22 was $8.3 million compared with $7.5 million in the fourth quarter of fiscal 21. Our non-GAAP operating margin for the fourth quarter improved to negative 11% compared with negative 13% in the fourth quarter of fiscal 21. Non-GAAP net loss attributable to Encina for the fourth quarter of fiscal 22 was 9.3 million, or nine cents per share, compared to 5.6 million, or six cents per share, in the fourth quarter of fiscal 21. For fiscal 2022, non-GAAP operating loss was 17.6 million, compared with 14.2 million in fiscal year 21. Our non-GAAP operating margin for fiscal year 22 improved to negative 6% compared to negative 7% in fiscal 21. Non-GAAP net loss attributable to Encina for fiscal 22 was $19.5 million, or $0.20 per share, compared to $11.7 million, or $0.13 per share, in fiscal 21. Our remaining performance obligation, or RPO, increased to $912 million as of January 31st 2022, up 52% over $601 million as of January 31st, 2021, with $538 million in the less than 24-month category, up 49% from $361 million as of January 31st, 2021. Simple Nexus contributed $54 million to RPO, with $51 million of that amount expected to be recognized in the next 24 months. Turning to cash. After funding the Simple Nexus acquisition, we ended the quarter with cash and cash equivalents of $88 million. Net cash used in operating activities was $21.1 million compared to $11.9 million in the fourth quarter of fiscal 2021. Capital expenditures were $1.8 million in the quarter, resulting in negative free cash flow of $22.9 million for the fourth quarter of fiscal 2022. As a reminder, Q4 is our strongest billing quarter, which should generate greater cash selections in the first and second quarters. For the full year, we reported cash used in operations of $19.2 million and capital expenditures of $5.5 million, resulting in negative free cash flow of $24.7 million. We ended fiscal 22 with over 1,750 customers, including those obtained through the acquisition of SimpleNexus, up from over 1,260 at the end of fiscal 2021. Of our Encino Bank operating system customers, 271 contributed greater than $100,000 to fiscal 22 subscription revenues, an increase from 224 in fiscal 21. Of these 271 customers, 47 contributed more than $1 million to fiscal 22 subscription revenues compared to 36 at the end of the prior year. Our subscription revenue retention rate for fiscal 22 was 133%, down from 155% in fiscal 21, as our sales in fiscal 21 were largely Triple P upsells to existing customers, with revenues activating much faster than typical for a business. This year's retention rate excludes any impact from Simple Nexus, as they were not part of our prior year results. We saw a return to more balanced bookings this fiscal year with a healthy mix of new customer and expansion deals, including those mentioned earlier by Josh. Our churn rate, including PPP contracts that concluded in the fiscal year, remained in line with our historical average of 2% to 3% of annualized subscription revenues. Now turning to guidance. For the first quarter, we expect total revenues of $91 million to $92 million, with subscription revenues of $77 to $78 million. Regarding SimpleNexus' contribution, we intend to manage and guide to total company results in the future. However, for the balance of fiscal 23, we plan to discuss organic and combined subscription revenues for easier comparability. This guidance assumes year-over-year subscription growth of 52% in the midpoint of our range, with approximately 27% organic subscription growth for the first quarter. Non-GAAP operating loss is expected to be approximately $7.5 million to $8.5 million, and non-GAAP net loss attributable to Encino per share of $0.07 to $0.08 for the first quarter. This is based on a weighted average of approximately 110 million basic shares outstanding. For fiscal year 2023, we expect total revenues of $398 million to $400 million, with subscription revenues of $340 million to $342 million. This full-year guidance assumes year-over-year subscription growth of 52% at the midpoint of a range, with approximately 27% organic subscription growth. Please note that our guidance assumes a little over $7 million of annualized subscription revenues from Triple P will churn in the first and second quarters of fiscal 23, which does present some headwinds to organic growth rate. We expect non-GAAP operating loss for fiscal 23 to be 33.5 million to 35.5 million. We expect simple nexus will represent close to half of this non-GAAP operating loss, which includes certain one-time integration costs. Non-GAAP net loss attributable to Encino per share is expected to be 31 to 32 cents based on a weighted average of approximately 111.5 million basic shares outstanding. We expect negative cash from operations in fiscal 23 and to incur capital expenditures of approximately 15 million as we expand our facilities. Our increased use of cash relative to fiscal 22 reflects a positive view of the global market opportunity for both our core and CINO and simple nexus business. Given these investments and our growing base of subscription revenues, we do expect to achieve non-GAAP operating income profitability and positive free cash flow in fiscal 24. In summary, the strong fourth quarter and fiscal 22 financial performance is a credit to the hard work of the Encino team around the world that is passionately focused on making our customers successful. I truly appreciate all your efforts as well as your continued enthusiasm for the opportunities ahead. And with that, we will now open the line for questions.

Thank you. As a reminder, to ask a question, you will need to press star 1 on your telephone. To withdraw your question, press the pound key. Our first question comes from the line of Terry Pillman with Truist Securities.

Yeah, hey, good afternoon, and congrats on the more normalized bookings, as you said, David, and congratulations. Congrats on the fourth quarter strength on new business. If I knew the lyrics to O Canada, I guess I would sing it, but maybe thank goodness for everybody involved, I don't know the lyrics. I had two questions. The first question is a multi-part question. The second one will be simpler. But first, on the first question, I don't know if this is for Pierre or Josh, but Simple Nexus recently had a customer event, I think, out in Utah. You know, what kind of energy did you see from that, and where do you see potentially some of the earliest low-hanging fruit in terms of revenue synergies in And then I had a follow-up to that first question.

Hey, Terry, it's Josh. It's nice to speak with you today. It's been a lot of fun to get to work with the Simple Nexus team now that we're past the acquisition. We have been at their user event. We've spent some time with them at industry events. And the first thing that I've taken away from that is just a deep respect for the expertise they have in the mortgage space and for the great relationships that they have with their customers. Relative to synergies, what we see from our customers is is a real appreciation for the combination of simple nexuses, mortgage expertise, and then the 10 years of focus that Encino has had on more traditional banking because a loan doesn't equal a loan. So bringing those together is something that's really resonated nicely with our customers. We see a lot of folks who are very interested in simplifying their vendor management landscape. Sounds like a simple thing, but to these customers, it really does matter. They're excited to see our solutions integrate. And as we go into our existing customer base, where I feel like the most initial revenue synergies are, the great relationships that we have that we've built by taking care of our customers, is accelerating their conversations. I am excited that today we actually signed our first cross-sale of SimpleNexus into an Encino customer. That was on the back of years of great relationship with that customer, and our goal is to do more of those.

That's a great data point. Thanks for that, Josh. I guess the second part of this first question was related to we did hear, I guess, or see in the text in the press release on consumer included on the Wells Fargo win, and then I think you talked about the $100 billion-plus enterprise bank on new deposit account openings. And then we got the data points on year-over-year growth for both of those. I guess for Pierre or Josh, you know, as we think about new bookings in FY23, is there a tipping point potentially on your larger enterprise banks around retail and consumer, or is that still potentially more in the offing? And then I had a quick one for David. Thanks.

We were excited to make that announcement about Wells Fargo two quarters ago. We announced our relationship with the commercial bank and the expansion into small businesses. use case within their consumer and small business bank is something that we're obviously really proud of because we're executing well. So we do see nice momentum as evidenced by the growth in retail. And if you play out the goal for this single platform, I would point to Armstrong Bank. That's a $3 billion bank in Oklahoma. We put out a press release during the fourth quarter. They contracted for commercial, for small business, for retail lending, and for deposit account opening. because they don't want to give their customers a disparate experience across those various products, and that's the vision we'll continue pursuing.

That's great. I'll stop after this, I promise. David, in terms of the color on the first half, headwinds are more notable on organic growth. The full year is also 27%. I know you're not guiding to like 4Q, but is there the sense that by 4Q and just based on bookings activations, the organic growth could be picking up a little bit as you're kind of ending the year? Thank you.

Yeah, that's great. Thanks, Terry. Yeah, so 27% in Q1. We expect a slight moderation in the Q2, some improvement in the Q3, and then further improvement in the Q4. So that's the way that we, as we see today, that we would expect revenues to flow. That's great.

Congrats. Thank you. Thank you. And our next question comes from the line of Brad Sills with BOA Securities.

Oh, great. Thanks, guys, for taking my question. Congratulations on a nice end of the fiscal year. I wanted to ask about just the general environment, Pierre. We've got a rising interest rate environment here, which should be a positive for banks, yet we've got the threat of potential recession here with the war and the cost of oil, inflation, et cetera. Just curious, what are you hearing from CIOs of banks in terms of willingness to spend a digital transformation overall?

Yeah, you know, great question because, as you mentioned there, rising interest rates is good for bank profitability. We actually see an acceleration of digital transformation kicked off by the whole pandemic. I don't see that slowing down at all. We actually see additional initiatives around the world. I would say Europe is leading with ESG. We've got a solution team there building out and working on it. we have actually moved one of our most senior people into a leading role for ESG because we not only see the company internally have an ESG program as important, but actually building a solution. Because if you think about it, banks in the future will be judged and evaluated based on their portfolio and how that compares to their ESG goals. And what we can tell you is that as we speak to banks about that, how many of them have an interest in co-developing with us what those metrics and models and frameworks will look like. And CINO is the ideal tool to do that because we have all the data around every loan, what segment, what customer, et cetera. And for instance, if you make a loan to British Petroleum, which is an oil company, but it's for windmills, that'll become a green loan, okay? And so we have that portfolio knowledge. We can report on those, which would be tremendously helpful. So I would tell you, overall, we see a very positive environment. and we're optimistic about the future.

Great to hear. Thanks, Pierre. And then one for David, please, on just the comments on the PPP churn. Is that one time, in your view, the $7 million that you mentioned in Q1, Q2? Just any color on that and just kind of the outlook going forward. Thanks again.

Yeah, so on PPP, we expect in the first and second quarter to see that $7 million churn. We're also being negatively impacted from PPP You know, the fact that we had three quarters in fiscal 21 where we didn't have any bookings, those seats are not activating now. And then also, you know, we are redeploying those seats. We had $18.5 million in Triple P. We expect to churn out $7 million. And so the rest of those stay with the customers and or are being repurposed elsewhere. And so that's how we view the year for Triple P, and that's it.

Yeah, and I just want to emphasize, when we repurpose a seat, that essentially is a zero growth rate. Okay, and so that does create a difficult compare for the year-over-year growth rate. We still like to redeploy them, even though that's the impact, but finally we'll come to an end of this in the second quarter.

Understood. Thanks, guys.

Thank you. Our next question comes from the line of Saqib Kalin with Barclays.

Hey, guys. Thanks for taking my questions here. Josh, maybe just to start with you, can you just go one level deeper into the expansion at Wells Fargo? Congratulations, first of all. But maybe more broadly, as you look at the rest of your base where clearly we're leading with commercial, how big is that opportunity to sort of land and expand with commercial and then expand into small business lending like what you did here with Wells Fargo?

Look, Zach, nice to speak with you. Look, we're always going to pursue that. We do have situations where we've had our entry point to a large bank be through small business, and then on that success, we'll expand to commercial. So the goal for all these accounts is to tell them the story about the incremental value they can provide to their customers with a single platform, and across the whole market, we're going to pursue that.

Got it. Got it. David, maybe for you for my follow-up, and you touched on this a little bit in the prepared remarks, but just to flush it out, Can you just walk through the simple nexus margin impact this year? You know, I think you talked about maybe some one-time investment there as well. And then just zooming out on that topic, maybe just talk about sort of the path to profitability more broadly.

Yeah, that's great. Yeah, so on the loss for fiscal 23, about half of that loss is simple nexus related. we've done a big hiring. We've tripled the sales force at Simple Nexus, so that's annualizing this year. We've added to the product team as well. And so about half of that is around, half of that loss for the full year is around those headcount ads. And we also have some integration costs as well, but that's smaller numbers. The balance of that loss, the consolidated loss, is really around some of the salary adjustments we're making, like you see from many companies out there. just to be more in line with the marketplace. And so that's our view on the cost side. We are committed to being operating income positive in fiscal 24 and free cash flow positive. You know, we have great visibility in the model. We've got the headcount plans in place, and we are committed to doing that in fiscal 24.

Very helpful. Thanks, guys.

Thank you. Thank you. And our next question comes from the line of Brent Braceland with Piper Sandler.

Good afternoon. Maybe I'll start with you, Pierre, here. Encouraged to see some of these renewals and the opportunity to 2X the renewals you talked about a little bit. How do we think about the the opportunity to expand existing customers you have obviously sounds like pretty good traction now with Nick, SimpleNexus, further kind of expansion into retail. If you looked in the installed base, how much room do you have left to expand just with existing customers? Thanks.

We have a tremendous opportunity because, as I explained to you in the past, When we look at our client banks or our customers, we only have about a 12% to 14% coverage of the overall seats. Theoretically, you've got 86% left of that bank. Now, with the addition of Simple Nexus, we can literally take that as an entry point on retail. As you heard earlier with Wells Fargo, we went into the retail side of the bank, but it's for a small business use case. So we are just creating multiple points. You heard $100 billion bank on deposit account opening. So we are much more nimble in attacking the other side of the bank as we go forward. And I'm very optimistic that this platform vision is playing out. We've built a tremendous brand in banking that we deliver what we say we're going to deliver, and we actually provide quality software. And earlier today in a debrief with the SimpleNexus team, they are beginning to see now an unprecedented level of larger institutions in their pipelines. So we are optimistic on all fronts of the business.

Helpful color. And then, David, for you, as we drill down into the NIC opportunity specifically today, How should we think about the three products and the economics around those three products, portfolio analytics, commercial pricing? Are those a 10% potential uplift to a dollar for every dollar of commercial spend? Is it a 20% uplift? Just trying to frame what the uplift from Nick across those three products could be. Thanks.

Yeah, thanks, Brent. Yeah, we're very excited about our NIC products. We have the PA product on the CECL side. We've seen great traction on auto-spreading and commercial pricing. New product, we've had some great interest and actually a customer went live on that. We would expect NIC as a whole to contribute about 20% of ACV of any given customer.

Helpful cover. That's all I had. Thanks.

Thank you. Thank you. Thank you. And our next question comes from the line of Ken Sechowski with Economist Research.

Hi, everyone. Good afternoon, and thanks for taking the question. I just wanted to ask about the guidance. David, I think you mentioned that you're expecting 27% organic subscription revenue growth for fiscal 1Q. And then I think for the fiscal full year, guidance also assumes 27% organic subscription revenue growth. So, I'm just curious if PPP is weighing on growth in the first half of the year, shouldn't that lead to faster growth for the full year as you see that acceleration? So just trying to reconcile those two growth rates and also trying to understand how much conservatism is baked into that number.

Yeah, thanks, Ken. Yeah, so at 27% in Q1, we do expect year-over-year growth to moderate in the second quarter. and then improve a little in the third quarter, and then further improvement in the fourth quarter. That's kind of the trend that we see at the moment based on our modeling. And then, you know, the way we provide guidance is similar to those as we have done in the past. We build an achievable model. You know, simple nexus does add some – has less visibility to the model, and so we've accounted for that in the guidance as well. You know, for the year, we expect, you know, 52% subscription growth as a whole for the business with 27% organic growth.

Okay, great. And then I wanted to ask about the Simple Nexus cross-sell. I mean, can you just give us a little flavor as to what that might look like? And then also, what kind of cross-sell figures are you penciling in for this year and next year, either from a customer standpoint or a revenue standpoint?

Absolutely. As we finalized the acquisition, enabled the team, and got everyone aligned on how we would jointly position the combined Encino Simple Nexus story to these customers, we set up referral mechanisms. As evidenced by the cross-sale that I spoke about earlier, we can see those are paying off. Ultimately, this is about helping the customer understand the opportunity to transform that home ownership journey for their customer. to take the manual process out and offer a fantastic experience for them. David, would you like to address the assumptions relative to the cross-sales and guidance?

Yeah, I mean, I think when we closed the transaction, you know, we did an analysis of overlapping customers. You know, I think we assume minimal cross-sale activity just to be as conservative as possible with the model. But we would expect, you know, based on the early activities that we see, that We think that we'll end up closing some of these deals. We closed one earlier today. But, you know, we're taking a conservative view as a sales force, getting to know each other and getting to know the product. Okay.

Thank you very much.

Thank you. Thank you. Our next question comes from the line of Josh Beck with KeyBank.

Thank you for taking the question. I wanted to ask also a little bit on the simple nexus issue. topic you know pierre certainly you alluded to some of the the really uh areas to get excited about certainly there there is growth in the purchase mortgage uh market there is a much greater demand uh for really a streamlined digital uh you know mortgage front end so there are certainly a lot of areas to be excited about you know on the flip side you obviously have the refi market really significantly slowing down. So just kind of help us understand how you balance these market factors and maybe also address David's point on the visibility as you kind of build out the forecast for that segment.

Yeah, remember that, as I've said before, many of the players in that mortgage market are actually transaction volume-based, okay? and they pay the price for that now. SimpleNexus took a much longer view and is much more seed-based with a very, very small transactional or performance-based element so that their revenue model is much more predictable. We're not seeing a negative impact because of these mortgage rates so far. I will also tell you that the quality of their software and the quality of that organization is reflecting now. We're seeing customers coming back We're seeing customers signing up for them. We're seeing customers of a very large size that is now of an interest in SimpleNexus, which they have not seen before. We are studying the impact of that and why that is happening. We believe some of that is the brand association with Encino as a banking company and our experience in scaling businesses as well as scaling software for these large institutions. So that is, to me, a very positive thing. When it comes to revenue visibility, realize they've got shorter-term contracts. So we are figuring out how to extend that, number one, but number two, how to build that into forecasts, et cetera. They've got a fantastic history of net retention, which gives me confidence that we're on the right track here. We went to their conferences and actually listened to their customers. And all of that is giving us the confidence that we've done the right deal here.

Excellent. And maybe a follow-up question on the retention point for the total business. I believe it was 133% in fiscal 22 on a subscription basis. David, I think you're guiding us to kind of high 20s, you know, if you will. organic subscription revenue guidance this year. So when we bridge the gap between where retention was and where you're forecasting the subscription business, obviously I would imagine the triple P churn is a component of that. Any other factors we should be thinking about as we kind of bridge those two metrics?

Yeah, on the 133, I think over time we think that's a range that we would assume in the longer run. for Encino. Now, Simple Nexus does have higher, so on a consolidated basis, you could see an elevated number from that level. But I think 130 is a range that we're comfortable in looking at towards the future. Now, you know, we give an achievable number. You know, we like to provide guidance that is well thought out in our forecasting. So I think that 130% net revenue retention number in the long run is a good number to target.

I just realized, Triple P inflated net retention because we didn't sell as many new logo business in FY21 and FY22, and it was heavily cross-sell, which then inflates your net retention. And now as our sales is back to a more normalized 50-50 for new logos as well as cross-sell, that impacts that calculation. Great, Keller. Thank you both.

Thank you. And as a reminder, ladies and gentlemen, if you have a question, please press star 1 on your telephone. Our next question comes from the line of Bob Napoli with William Blair.

Thank you, and good afternoon, and congratulations on all the progress and the customer signings. It sounds good, and also good to hear the profitability in fiscal year 24. The momentum in international continues to be impressive. Just maybe some color on the growth over the next several years on international and how large can international be as a percentage of this business? What's the pipeline? What's the mix in the pipeline? And is the profitability, I guess I understand the gross margins are higher with professional services being outsourced, but is the profit model for international equal to or better than North America.

Yeah, I'll take the profitability first. I think what we've seen, because it's mainly larger banks internationally, we see stronger pricing internationally. But the gross margins are very similar to the U.S., the large enterprise side on that side of the business.

And Josh? I'll just add that remember the product mix is a bit different. We resell in the U.S. to small banks, and that brings down your gross margins in the U.S. business. So actually the European gross margins is quite a bit higher, plus the impact of the enterprise banks, as David mentioned, is better as well. So we see a very strong profitable gross margin business in Europe.

Relative to the opportunity, we see a larger SAM in the international market than we see in the U.S., Obviously, the US team had a head start, so maybe a little while until international can lap them. I'd be thrilled to see that happen, though. If you look at what we did this last year, we more than doubled subscription revenue internationally. We announced new logos in Germany, France, South Africa. We announced three in Japan. The team is executing really well. And frankly, we're asking them to execute in a very difficult environment relative to everything going on in the world in the last two years. But I would ask you to look at what we've done in the U.S. We now have 12 of the top 25 banks. You saw our announcement with Wells Fargo two quarters ago and expansion today. Look at what we've done in Canada. Five of the top seven financial institutions in Canada. We signed three Toronto banks in one fiscal year. I just wanted to say it again because I'm that proud. So when I look at the rest of the globe, and the markets that we've decided to target, that's the goal to continue replicating that.

Great. Thank you. And just a follow-up question. The gross margin on Simple Nexus, but maybe a broader question, just on the mortgage business overall, what is the product pipeline and what do you think the growth is of mortgage? When you look at mortgage, is Simple Nexus like the first step in mortgage? Is there a broader strategy around product set in the mortgage market?

Yeah, this is Josh. I really appreciate you queuing that up because this is not just about a point of sale for a mortgage application. This is about the home ownership journey. This is about bringing the applicant into the process, allowing them to engage with the loan officer, allowing them to engage with a realtor, with an appraiser, and then to go and do e-closing to roll compensation information in there. There are myriad opportunities in that home ownership journey. To not only, obviously, we want to go sign new logos, we'll keep doing that, but to go deeper with the logos that we have, which is part of why I've been so excited after getting to work with Simple Nexus to see that we're very much philosophically aligned, that we want to get the customer, we want to get them live, but we're going to continue investing to go broader within the value chain and also deeper in that journey.

Yeah, and I can just add to that. If you look at the mortgage market, there's portfolio mortgages, and then there is your qualified mortgages for Fannie Freddie. We have no plans to build a product for those Fannie Freddie mortgages. We've got a very close relationship with ICE or Ellie Mae. Simple Nexus is the deepest integrated front end to that platform. So we've got tremendous success in that market with them. We will build a complementary product for purchases, HELOCs and refis from an LOS perspective that will complement that solution. And if you integrate that with Simple Nexus, you give the bank employee, the single platform experience across all the different portfolios. And as we expand our retail offerings and do this, I think this whole platform story is a winner. So we see a massive opportunity overall in banking as well as independent mortgage banks for our mortgage program.

Thank you. Appreciate the answers.

Thank you. Thank you. Thank you. And our next question comes from the line of Charles Nabbin with Stevens.

Hi, good afternoon, and thank you for taking my question. So if I look at the fourth quarter revenue performance, excluding simple nexus, it came in a little higher than the guidance and expectations. And I apologize if I missed this, but could you give us some color around what led to that positive variance in this quarter?

Yeah, absolutely. Absolutely. So in the fourth quarter, we do see add-on sales in any given quarter. And the reason for that upside is really around just add-on sales. And we had some early seed activations as well that customers requested.

Great. Appreciate the color. And one quick one on Simple Nexus. Within their revenue mix, do they have any professional services revenue, or is it – I'm sure it's predominantly subscription, but is there any professional services within that mix?

Yeah, they have a services team that deploys product, and it's about 10%, 5% to 10% of total revenues.

Great. And if I could sneak in one more, I was hoping to get your perspective on the competitive environment within the core operating system business. A number of your competitors have developed products over the past few years, and while you're still an industry leader, I'm just curious what you're seeing from a competitive standpoint. competitive standpoint in the market?

Yeah, look, you have to realize that a core processor is a transaction processing engine. It's a general ledger. It's where you keep account balances, get statements out, and calculate interest, okay? If you look at the transaction processing landscape, it includes things like ACH wires, online banking, et cetera. And we as a company do not want to play in the movement of money or the balancing of the bank. That's an extremely difficult business, number one. Number two, the core processes have a very strong hold on there. So to try and disrupt that, I'll just show you some of those early or innovative companies that have been acquired by the big ones. So I just want to get there. We love what we do. We're a business process re-engineering company. I believe that's where the opportunity in banking sits today. We've got a global marketplace that we can transform and drive them to act like fintechs and drive them efficiency, provide them with a better compliance record, provide ESG solutions for them, make them more profitable, and drive revenue. So we're hitting all those buttons that the banks are focusing on, and so we will just stick to our knitting.

Great. Well, I appreciate the call. Congratulations on the quarter.

Thank you.

Thank you. And our next question comes from the line of Alex Scholar with Raymond James.

Great, thanks. Pierre, Josh, on the Salesforce investments, I'm curious, what's kind of been the ability to travel, particularly internationally, for the sales organization? And with that, kind of have you started to see the face-to-face meetings pick up noticeably this year, and if that's factoring at all in the profitability outlook?

I'll speak to what I see in the market, and David can speak to the expense assumptions. But we do see the world opening back up. It's becoming easier. I've been able to travel internationally recently, and I had about a two-inch thick binder of papers to make sure I could get across the border. That's starting to go away. So we really look forward to getting out to markets where we haven't been in a couple years. We also see a lot more in-person meetings with customers popping up, and we see a lot more people convening back at in-person events, all of which are very helpful for Encino.

Yeah, we're excited that our Insight user conference will be in person in beginning June. and all those personal connections. You know, I met with banks again this week. You could literally see the energy and how they want to reengage and drive business forward. So that's a very positive for us. David?

Yeah, and on the cost side, it's all embedded in guidance. What we're seeing is there's some return to travel. I think we ended up last year at about 30%, 35% of pre-COVID travel. We expect that to be higher this year, but we are seeing much higher cost in airline tickets. That's gone up. I'm sure everybody who travels is seeing that. But that's all embedded in our guidance as well.

Okay, great. And then it's probably a good problem to have, but some of these large deals can kind of swing RPO pretty massively. So, David, I'm curious if you can talk about if there's any noticeable change in duration within RPO.

Yeah, I think the average RPO is still at that 3.5, 3.7-year range. We did have a very strong RPO quarter. We had very strong renewals as well, and I would say the bulk of the renewals actually ended up in additional upsells. But most exciting, we had one of our larger customers sign up for another five years. Now we have a very large bank customer that will be an Encino customer for 10 years and hopefully much longer than that as we work with them in the future.

All right, great. Thank you.

Thank you. And our next question comes from the line of Mayank Tandon with Needham & Company.

Hey, good afternoon, guys. This is actually Kyle Peterson on from Mayank. Thanks for squeezing me in here. Just wanted to touch on the mortgage outlook and SimpleNexus. Appreciate that you guys are less, at least directly exposed to origination volumes, given that it's more of a subscription kind of per seat. but just wanted to see, you know, if you guys have noticed any change in, you know, client demand in terms of, like, adding seats given, you know, the recent spike in rates is obviously probably going to pressure at least some of these mortgage vendors and might kind of constrain some of their growth plans.

No, we've not seen any notable or material impact from cancellation of seats like that. It's a competitive market. I think the association of these two companies is driving logo growth, and their technology is clearly superior, so it's looking good for us.

Okay. That's helpful. And then just one quick follow-up. The professional services margins came in a little bit light. Was there anything one time there, or was that kind of layering in the small amount of Simple Nexus services revenue? I just want to kind of think about the best way to look at that, the gross margin on services moving forward.

Yeah, no, Simple Nexus really had no impact in the quarter. It was more around just utilization rates that we saw in the quarter. There were a number of customers that took the last two weeks off of the year, and that was the real reason why. We noticed that was a trend that happened with a number of our customers. But beyond that, that's the only thing that I can call out on the quarter. Great. That's helpful. Thanks, guys. Thank you.

Thank you. I'm sure no further questions at this time. So with that, I'll hand the call back over to CEO Pierre Nadei for any closing remarks.

Thank you, Operator. In closing, I would first like to reinforce what David noted earlier. Following the investments we are making this year to further position us for continued top-line growth, we are committed to non-gap operating income profitability and positive free cash flow for fiscal 24. I would also like to share with you my experience at our recent company kickoff. High-performing companies need creative and motivated employees, and during our annual kickoff, I was reminded how incredibly fortunate we at Encino are. Our more than 1,650 employees from across the globe gathered virtually and in person for a week of leadership panels and keynotes, product demos and updates, customer conversations, volunteer opportunities, and my favorite, our employee skits. The enthusiasm, innovation, creativity, and passion of our people is truly inspiring. This innovative and passionate culture is what we pour into our products, our partnerships, and our customers every single day. I would like to end this call by thanking the entire Encino team, which now includes our SimpleNexus colleagues. I'm proud to be in business with you all and excited for the year ahead. Thank you so much. Ladies and gentlemen, this concludes today's conference call.

Thank you for participating, and you may now disconnect.