Natural Health Trends Corp.

Greetings. Welcome to National Health Trends Corp. Third Quarter 2020 Earnings Conference Call. At this time, all participant lines are in a listen-only mode. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. Please note this conference is being recorded. I will now turn the conference over to Kim Orlando with Addo Investor Relations. Thank you. You may begin.

Thank you, and welcome to Natural Health Trends' third quarter 2020 earnings conference call. During today's call, there may be statements made relating to the future results of the company that are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Actual results, performance, or achievements could differ materially from those anticipated in such forward-looking statements through the result of certain factors, including those set forth in the company's filing with the Securities and Exchange Commission. It should also be noted that today's call will be webcast live and can be found on the investor section of the company's corporate website at naturalhealthtrendscorp.com. Instructions can be found for accessing the archived version of the conference call in today's financial results press release, which is issued at approximately 9 a.m. Eastern Time. At this time, I'd like to turn the call over to Chris Scharn, President of Natural Health Trends.

Thank you, Kim. And thanks to everyone for joining us this morning to discuss our third quarter 2020 financial results. With me today is Scott Davidson, our Senior Vice President and Chief Financial Officer. The challenging macroeconomic conditions inherent in the global economy as a result of the COVID-19 pandemic continue to weigh on our financial performance, with our third quarter revenue totaling $14.1 million dollars. Despite the difficult operating environment and adverse impact to our top line, our diligent expense management resulted in our second consecutive quarter of positive operating income. Our total third quarter orders were relatively consistent with both the prior quarter and the first quarter of 2020, with our deferred revenue balance increasing by $832,000 from June to September, accounting for the change in revenue. Additionally, there were a number of bright spots in certain markets with third quarter order volume exceeding that of both Q1 and Q2 levels. Accordingly, revenue outside of Hong Kong increased 10% over the prior quarter with notable strength in Peru, Taiwan, Malaysia, and India. While order volume in Hong Kong and China remain under pressure, we have begun to see improving business conditions in the region. with the economy slowly reopening throughout the third quarter. Since late August, our leaders have been able to sponsor relatively small meetings. The gradual reopening also allows us to reduce reliance on product promotions, which is part of the reason our margins improve. As the severity and duration of the pandemic remains uncertain, we have proactively adapted parts of our marketing programs to overcome some of the physical restrictions imposed. through product promotions and virtual training opportunities. We webcast training sessions nearly every weekend and held two larger success e-foreign events with 500 participants each. We also had plans for multiple in-market flight hire incentive trips beginning this month, as well as other international incentive travel scheduled in 2021. As previously announced, We canceled both of our major member events planned for 2020 as protecting the health and safety of our members, employees, and customers remains our top priority. We are currently hopeful we will be able to hold larger in-person member events sometime next summer. Now turning to discussion on our growth initiatives. We made positive strides in this regard during the third quarter. despite COVID-19 delaying some of our progress. Our preferred customer program to engage those solely interested in product consumption has been gaining traction in several markets. We now have the feature available in Europe, India, and Russia, and expect to launch it in Peru and Mexico by the end of the year. Sales in Peru, which was one of our most affected markets by the pandemic, have rebounded and exceeded those reported in the first quarter this year. Additionally, after unveiling several new products in the prior quarter, we saw sales drastically improve in India in Q3, with a growing active and preferred member base. Finally, despite not holding a major in-person member event, we were thrilled to release a new product during the third quarter, our twin slim probiotics, which was designed to help support weight management. to insulin probiotics positively contributed to our order volume in both August and September. In summary, despite the adverse impact the pandemic continues to have on our financial results, I am very pleased with our ability to continue to manage the elements of our business that are within our control. Compared to the prior quarter, we achieved double-digit revenue growth in our emerging markets, and both positive operating income and net income. We remain encouraged by the stability and resilience of our few leadership, having retained all of our top leaders through this economic slowdown. I'd like to extend my gratitude to all of our leaders, members, and preferred customers for their unwavering commitment to NHG Global. Through all of the challenges 2020 has presented, we are very grateful to continue supporting our mission of improving health and quality of life through our superior products and global opportunity. With that, I'd like to turn the call over to our CFO, Scott Davidson, to discuss our third quarter 2020 financials in detail. Scott?