NortonLifeLock Inc.

Our second quarter fiscal year 2023 results are Vincent Pellet, CEO, and Natalie Dursey, CFO. As a reminder, there will be a replay of this call posted on the IR website along with our slides and press release. I'd like to remind everyone that during this call, all references to the financial metrics are non-GAAP and all growth rates are year-over-year unless otherwise stated. A reconciliation of non-GAAP to GAAP measures is included in our press release, which is available on the IR website at investor.gendigital.com. Today's call contains statements regarding our business, financial performance, and operations, including the impact of our business industry that may be considered forward-looking statements, and such statements involve risks and uncertainties that may cause actual results to differ materially from our current expectations. Those statements are based on current beliefs, assumptions, and expectations, and speak only as of the current date. For more information, please refer to the cautionary statement in our press release and the risk factors in our filings with the SEC, and in particular, our most recent reports on Form 10-K and 10-Q. And now, I will turn the call over to our CEO, Vincent.

Thank you, Mary Ann. Welcome, everyone, to our first earnings call at GenDigital. In many ways, we are a new company, better positioned as a leader in cyber safety and with an expanded purpose of powering digital freedom for everyone. Our mission is to create technology solutions for people to take full advantage of the digital world safely, privately, and confidently. Let me tell you a little bit about why we created Gen. Generations today are normally associated with age, such as Gen X, Gen Y, or Gen Z. But all generations, no matter your age, are connected by one thing, We are all digital, Generation Digital. We shop, bank, learn, socialize online, and that is just today. We have reimagined what the future will bring and what we can bring to Generation D. Digital technology and innovation bring tremendous benefits to consumers in ways we could never have imagined, but they also make our world more complex, more demanding, more exposed. They have created new threats and challenges. Hacking has become a profession. The dark web is a black market used by bad actors, and the challenges are not limited to hacking, scamming, or phishing. Our personal data is exposed everywhere, and algorithms are influencing our reasoning. Safety, of course, remains an absolute prerequisite for protecting our digital lives and fully benefiting from the digital world we live in. Protecting online security is how we got started 30 years ago, and it's still at the heart of what we do today. But that's not enough anymore. At Gen, we are committed to bring our credibility, our passion, our innovation to step up and boldly tackle new challenges, powering digital freedom for everyone. Gen is now the leader that consumers trust to deliver comprehensive digital protection and empowerment in the digital world. We are now united by our family of trusted brands, including Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner. These amazing brands have and will continue to span generations with products and solutions that suit different lifestyles and life stages. We will also focus on trust-based solutions that will do more than just help people around the world live fuller, safer digital lives today. we will help define what it means to live freely in the digital world of tomorrow. As you know, Jen is dual headquartered in both the U.S. and Czechia, giving us the benefit of a truly global, talented team located across America, Europe, and Asia. We have a purpose-driven culture with an innovative mindset. We have products and solutions in over 150 countries with an omnichannel distribution strategy and we are trusted by over 500 million users around the world. It is critically important to us to provide a seamless integrated cyber safety portfolio with best in class functionalities and products that are easy to use and consumer friendly. Before I share more about the quarter, let me talk a little bit about our integration. We closed the Avast acquisition on September 12th and we are off to a great start. We have announced our new organizational design and leadership teams to help drive the next chapter of this company. On November 1st, we merged our backend systems and have detailed technology and integration roadmaps. As a result, we have increased our annual savings to over $300 million, and we believe we will be fully completed within the next 18 months. With a combined go-to-market, leveraging a powerful set of trusted brands, We are focused on the opportunity to deliver more value to our current customers across our brands. We know that higher engagement leads to growth in ARPU and growth in retention for our nearly 65 million cyber safety customers, which includes both paid direct and partners. As of today, we have identified initiatives that are revenue synergy opportunities of about $200 million in the next two years, giving us additional confidence in our ability to sustain a mid-single-digit growth rate in the mid-term. While an integration is never easy for the team, we are collectively very motivated by the opportunity in front of us. Now let me move to our Q2 results. I will provide a high-level summary, and then Natalie will spend more time working you through our detailed results and the reporting structure post-acquisition. Supported by our strong execution in a challenging environment, we delivered our 13 consecutive quarter of growth with Q2 bookings up 11% and revenue up 12% in constant currency, which includes 7 percentage points of contribution from Avast. Excluding Avast, our cyber safety bookings revenue grew 5% in constant currency in line with our mid-single-digit growth expectation. Earnings grew 5% or 12% excluding the impact of currency headwinds. Our market leaderships, our strong customer loyalty, and the continued increase in value we deliver to our product innovation and membership adoption enable us in the current economic environment to really tackle the business from a position of strength. At the core, we are a technology and product company And one thing that will not change is our continued pursuit for a faster pace of innovation and build out of our product portfolio. Combining our offering with Avast gives us the most comprehensive product portfolio featuring a full coverage of cyber safety needs. We are the first to offer a fully integrated platform covering device security and performance, data and cloud security, identity protection, personal privacy, and reputation management. Before the acquisition, over 60% of our customers had taken a membership or platform approach using Norton 360. Now, with Avast, we approximately have 35% of our customers having adopted a platform, giving us the opportunity to offer another 15 million customers the benefits of a feature-rich platform. While we are making fast progress on the technology front and the product integration front, We remain focused on the pace of our product releases, whether they are new products, new functionalities, or platform upgrades. We continue to make strong inroads with our privacy solutions. In Q2, AntiTrack expanded its capabilities to additional browsers and countries, and we launched our privacy monitoring assistance, or PMA, solution into retail channels for the first time. In the identity pillar, we continued our international expansion and launch our ID Advisor Plus offering to more European countries, including Germany and France. We have also launched several new enhancements to the US LifeLock experience, including guided child credit freeze. We also launched Email Guardian with Avast, a new feature capable of filtering malicious emails with no endpoints present, independent of device used. The new online safety score provides regular feedback on the user's digital habits and personalized tips to help them take charge of their online safety. Finally, we are also very pleased by the performance of the Avast Security Engine, which scored top marks in leading independent tests. Overall, the Avast team brings a lot of technology know-how and an innovation mindset around human-centric cyber safety, which makes our combination even richer for consumers. Expanding our ability to reach customers is equally important. Gen is now a house of brands with diversified set of sales channels and a business model that spans from premium to premium. Direct-to-consumer business remains the main channel for us today. Despite macroeconomic pressure that showed in global e-commerce traffic through the quarter, we're able to grow bookings 3% in our direct-to-consumer business. We strategically deployed our marketing spend, focusing on higher R pool versus customer counts. We believe that this is the right way to deploy our marketing spend in this current environment, and we will continue to adapt to deliver the most efficient and highest returns on our investment. On the partner side, we continue to expand geographically, delivering another double-G growth quarter. A value proposition of complete cyber safety, including security, identity, and privacy protection, is taking root. As an example, we're excited to have launched our identity offering for a large British telco provider, expanding our effort of identity protection for the UK market and replicating the success we have had in Canada. As Gen, we have expanded our customer universe, but that is a small step towards our mission to protect and empower every one of the 5 billion global Internet users. Today, we have over 500 million total users, including paid and free customers. One layer down, we have a new classification of paid cyber safety tolling about 65 million customers that is made up roughly of 39 million paid direct customers and over 25 million paid customers from our partner business. And while our direct customers count declined by roughly 60,000 quarter-over-quarter on the Northern LifeLock side and 190,000 on the Advanced side, our short-term focus and opportunity coming out of the acquisition is to work on increasing the value for millions of our customers and consequently, their satisfaction and retention rate. While paid direct customer count is an important metric, it is also important to highlight that we have multiple levers to drive booking growth in more diversified ways, such as growing in ARPU with the opportunity of cross-selling new products, growing in memberships, offering a platform approach to cyber safety, and growing in retention rates, especially on the Ava side, supported by our best-in-class support and services organization. Post-acquisition, we have about two-thirds of our customers that benefit mainly from a broadly defined security offering. As a result of the acquisition, our aggregated monthly ARPU is now $7 per customer. And as we have done before, we believe we have the opportunity to demonstrate the need for a comprehensive cyber-safety approach including cross-selling identity and privacy solutions from a richer portfolio and increase ARPU over time. As I mentioned, our platform's strength continues to be a cornerstone of our strategy. We have over 14 million members with a membership plan from Northern 360, Avast One, or Avira Prime. These represent approximately 35% of our direct customers and believe we have the opportunity to bring that ratio to over 50% over time as we did it at Northern LifeLock over the last two years. We have observed higher utilization, higher satisfaction, and better retention for our customers that have subscribed to a membership and now benefits from our broad portfolio. Customer satisfaction is a very important metric at Gen. It is supported by consumer-centric approach to our innovation and the largest service organization in consumer cyber safety. As a result, our Northern LifeLock direct customer renewed their membership at a retention rate of 85% plus. When including our advanced customer base and mobile customers, our aggregate retention rate is now 75%. This is an opportunity to cross-pollinate our operational know-how and offer a rich portfolio supporting by a global service organization to all of our 65 million customers, whether direct or through partners. We see this as an opportunity to increase our 75% retention rate over the next two years. In addition to our integration work, we have a clean line of sight and priorities for our growth and operational initiatives. Taking into consideration what I just mentioned, we have identified $200 million of potential revenue synergies that should lead to growing ARPU and growing retention rates over the next two years. We have channel diversification initiatives focused on partnership and new segments such as the Avast platform for small businesses. And we will prioritize the effectiveness of our marketing spend on bookings growth over direct customer count. These revenue opportunities combined with over $300 million of cost synergies should deliver tremendous value and create room to invest for the long-term opportunity. So as we look to the future, The current and potentially a recessionary economy does put downward pressure on some part of our business, but we also see this as an opportunity and a catalyst for us. I am confident with our high recurring revenue model coupled with our operational discipline that our business will remain durable and flexible to navigate the short-term challenging environment. At the end, we know that the need for comprehensive cyber safety and digital freedom is a secular growth trend and we are the leader. And now, let me turn the call over to Nathalie to cover our results and new reporting details. Nathalie?

Thank you, Vincent, and hello, everyone. It's a very exciting time for our company. We are thrilled to bring the Avast and Norton LifeLock businesses together and move forward as Gen. Our team is highly motivated to get started and bring our vast opportunities to market. For today's discussion, I will walk you through our Q2 results, outlook for Q3, and wrap up with details on our long-term model. I will focus on non-GAAP financials and year-over-year growth rates, unless otherwise stated. A reminder that our reported results also include a partial quarter of Avast, which was acquired on September 12, 2022. Before we dive into the results, I would like to share how we evaluate and measure business performance as GEN. GEN is centered on cyber safety. Our product portfolio is split by consumer security, identity, and information protection. And our go-to-market omnichannel business lines are split by direct and partners. Direct makes up about 90% of our business with subscriptions sold directly through our e-commerce sites or third-party app stores. We have further harmonized our direct channel definitions and aligned to industry standards, now including Norton LifeLock mobile app store customers and revenue in this category. Although partners only account for approximately 10% of our combined business, this channel remains an investment area for us as we further diversify our distribution models to provide multiple entry points for the consumer, including employee benefits, retailers, OEMs, telcos, service providers, and small businesses. With the combined focused on cyber safety and go forward portfolio identified through the integration with the VAST, we have also carved out a legacy category. which includes end-of-life products or exited markets. In total, this makes up less than 3% of our overall revenue base, and we expect it to phase out over the next few quarters. Going forward, our discussions will be focused on cyber safety growth. For more details on our reporting structure, I'd like to point you to slide 13 in our earnings presentation. Now onto our Q2 results. Q2 results reflect our consistent execution and focus on driving long-term sustainable growth. Q2 is our 13th consecutive quarter of bookings growth, supported by a healthy and robust customer base and strong unit economics. Q2 bookings grew 11% in constant currency and was in line with our expectations. Excluding Avast, cyber safety bookings grew 5% in constant currency as we drove increased value through cross-sales in the Norton customer base, and our key partner channels continue to scale, including identity-driven partnerships with international telcos and employee benefit partners in the U.S. Q2 non-GAAP reported revenue was $748 million, up 12% in constant currency and up 8% in USD. This includes a partial quarter of Avast which contributed $48 million or seven points of growth in constant currency. Similar to prior quarters, our top line growth includes an unfavorable impact of four points as a result of increased foreign exchange headwinds of over $30 million year over year. We expect this currency headwind to continue with both the Euro and Yen depreciating further against the US dollar in recent weeks. Despite volatile macroeconomic impacts, our cyber safety revenue, excluding Avast, continues to grow mid-single digits in constant currency, in line with expectations, and again, a reflection of our focused and consistent execution. Stepping through our other key operating metrics, direct revenue of $660 million grew 11% in constant currency and 7% in USD, supported by cross-sell and other monetization initiatives with our existing customer base. Direct customer count went from 23.3 million reported at the end of Q1 as Norton LifeLock to 38.6 million at the end of Q2 as Gen, including approximately 15 million cyber safety customers from Avast. Quarterly performance implied a combined decline of 252,000 quarter over quarter, with 62,000 from Norton LifeLock and 190,000 from Avast. Both companies saw continued headwinds from lower global website traffic to our e-commerce site, impacting new online customer acquisition. But together with Avast, we now have an even larger opportunity to leverage our go-to-market efforts and further optimize our marketing investment across brands and SEO to drive up traffic and conversion. Q2 Direct monthly average revenue per user, or ARPU, was $6.98 in USD, which reflects a blended ARPU of Norton LifeLock and Avast combined, with Avast ARPU of approximately $4.30 and mobile ARPU of approximately $2.50. Specifically for Norton LifeLock results, ARPU expanded over 30 cents year-over-year, adjusted for FX. We are proud of the progress we've made in the last year, increasing the value provided to our existing customers through our cross-sell and up-sell efforts, and are excited to drive similar improvements with the Avast customer base. Our customer base remains loyal, with Norton LifeLock retention stable at 85% exiting Q2. As we merge with Avast, our overall customer retention rate moves from 85% to 75% blended. We believe the 20-point retention differential between Norton LifeLock and Avast presents a large synergy opportunity to drive growth with our existing customer base. I will expand on this more as we discuss revenue synergy shortly. For further details on our performance metrics, please refer to slide 14 in the earnings deck. Moving on to partners. Partner revenue was $74 million, up 21% in constant currency and 16% in USD, impacted by five points of FX headwind. This is our eighth consecutive quarter of double-digit revenue growth in partners. as we leverage this channel to extend our reach to consumers and broaden our product and geo-expansion efforts. We will continue to invest in this omnichannel strategy, specifically in telco and retail partnerships that drive distribution of our expanded portfolio offerings, employee benefits where cyber safety and identity protection is essential to the employee's lives, and through small businesses where entrepreneurs can scale their businesses with peace of mind knowing they are digitally protected. Partners will remain a key cornerstone of our investments going forward. Turning to profitability, Q2 operating income was $388 million, up 7% year-over-year, with partial results from Avast. We continue to run G&A Lean at roughly 4% of revenue, which provides the operating leverage to invest in sales and marketing and R&D. We remain disciplined in our cost structure with margin flat year-over-year. Looking ahead as Gen, we will strike the right balance on investments across our expanded portfolio and channels and will be intentional on how we spend in order to drive the highest returns across the markets, channels, and customers we serve. Q2 net income was $269 million, up 5% compared to last year. Diluted EPS was 45 cents for the quarter, up 5% year over year, or 12% in constant currency, including 3 cents of currency headwind. Please note that this reflects partial dilution from the $94 million of vast share issuance and higher cost of our debt. And our non-GAAP tax rate estimate was 23%, which represents a blended rate before any tax restructuring effort. Turning to our cash flow and balance sheet, Q2 operating cash flow was a use of cash of $88 million, and CapEx was consistent at $2 million in the quarter. Seasonally, Q2 operating cash flow is the lowest quarter of the year due to the concentration of tax payments. This quarter also includes approximately $110 million of cash payments tied to the closing of the Avast deal and related financing transactions. Looking ahead, we have high confidence in our cash flow generation, which will continue to grow with profitability. Year to date, we have returned over $550 million back to shareholders in the form of both buybacks and dividends. We deployed a total of $404 million towards share repurchases or over 17 million shares in the first half of this fiscal year and have approximately $1.4 billion remaining in our current buyback program. In Q2, we repurchased $104 million or 5 million shares. We also paid $73 million to shareholders in the form of our regular quarterly dividend of 12.5 cents per common share. For Q3, the Board of Directors approved a regular quarterly cash dividend of 12.5 cents per common share to be paid on December 14, 2022 for all shareholders of record as of the close of business on November 21, 2022. Moving to our capital structure, we had a lot of activity in Q2 related to the Avast acquisition and maturities that came due during the quarter. We now have a capital structure in place that we believe sets us up well for the long term. Our debt maturities have been extended and staggered through fiscal year 2031 with no near-term maturities due until April of 2025. We remain well positioned with $2.6 billion in liquidity. and our gross leverage is 4.4 times, with net leverage just under four times. You can refer to slide 31 in the earnings deck for more details on our go forward capital structure. Looking ahead, GEN as a combined business has predictable and highly-routable revenue, generates significant free cash flow on an annual basis, and is backed by a strong liquidity position. We will drive a balanced and disciplined capital allocation approach between targeted deleveraging and opportunistic share buybacks. We feel good about where we are at, and we will continue to evaluate and assess our overall debt needs and leverage profile in this ever-changing environment. Now an update on the Avast integration and expected synergies. We're pleased to report that our pre-integration planning and actions we've taken to date have successfully accelerated our integration timeline from 24 months to 18 months. This is a big undertaking and we are aggressively going after this. Our integration efforts are well underway with day one of integration officially kicked off a week ago on November 1st. And I'm pleased to share with you today that we are increasing our annual gross cost synergy estimate to over $300 million. In terms of phasing, we intend to exit fiscal year 2023 with 50% of the $300 million annual run rate achieved. and exit the first half of our next fiscal year with 70% achieved, 100% completion exiting fiscal year 2024. We expect a post synergy structure with gross margins of over 88% and OpEx reduced from approximately 35% of revenue today to 28 to 30%. This translates to an operating margin framework of approximately 60% And any leverage we drive above that creates flexibility to drive even more growth and portfolio diversification. With the addition of Avast, our complementary strengths provide increased levers to drive top-line growth across the combined 500 million existing user base. We have identified approximately $200 million in revenue synergies over the next two years. Opportunities include Avast retention improvement, increased cross-sell and up-sell, leveraging an expanded product portfolio, and marketing spend optimization across brands, just to name a few. Achieving these synergies will help strengthen our mid-single-digit growth rate. We expect traction with revenue synergies to be measured directly through ARPU and retention improvements over the coming quarters to support our bookings and top-line growth expectations. Now turning to our Q3 outlook. For Q3, we expect non-GAAP revenue in the range of $925 to $940 million, which reflects the first full quarter of contribution from Avast and reflects cyber safety mid-single-digit bookings growth. This also includes approximately $40 million of headwinds from FX. We expect Q3 non-GAAP EPS to be in the range of 42 to 45 cents per share. This reflects the first quarter dilutive impact from Avast, But please note, we expect Avast to be accretive in the first 12 months. Based on the continued strengthening of the U.S. dollar quarter to date, we anticipate the currency headwinds to persist and the interest rate conditions to remain volatile. But I want to emphasize that the underlying health of the business remains strong and durable. And given our high cash flow generation and strong liquidity, we are confident in our ability to navigate through the near-term challenges. Q3 is just the first step post-Avast towards our long-term objective. Beyond Q3, we continue to remain focused on our long-term $3 EPS objective that we communicated during our last investor day. Given the meaningful macroeconomic changes since then, and now that we have merged with Avast, we have looked at a revised path to achieve this. First, we recognize that the rising cost of debt in FX headwinds has created a 60 to 65 cent headwind. Beyond that, the building blocks and paths remain largely the same as we've laid out previously at Investor Day, as well as 15 months ago during the Avast deal announcement. The annual gross cost synergies of over $300 million, combined with the accretion from Avast profits, will create more capacity for reinvestment in a faster timeline. and will fund the diversification efforts and next horizon bets that help solidify our growth targets. We expect our business to grow at mid-single digits, supported by the revenue synergies I laid out above, the complementary strengths and increased levers as a combined company, and the long-term secular importance of cyber safety. These growth drivers are centered on product innovation and new product introductions, expanding reach and distribution through our omnichannel strategy and expansion of our trust-based services. The focus remains on customer experience at the core. Finally, we intend to use our capital to deliver incremental EPS with a disciplined approach of debt pay down and opportunistic share buyback, ultimately offsetting the dilution from the Avast share issuance. This all ladders up to an annualized EPS of $3 as we exit fiscal year 2025 and in line with the timeline we shared with you 18 months back. We are excited about these opportunities for growth and remain relentlessly focused on what we can control to achieve it. For more details, please revert to the whiteboard bridge in slide 27 of the earnings presentation. In summary, we remain committed to driving EPS expansion. We are focused on accelerated integration timeline, on execution against our business opportunities, and driving towards our long-term objectives. We have a very robust business model with a healthy customer base, and we remain focused on expanding new customer acquisition through new channels and geos, driving more value for our existing customers, as well as increasing engagement with new products and services. We will provide updates and increments as we work through integration these next few quarters. As always, thank you for your time today, and I will now turn the call back to the operator to take your questions. Operator?

Thank you. If you would like to ask a question, please press star followed by 1 on your telephone keypad. If for any reason you would like to remove that question, please press star followed by 2. Again, to ask a question, press star 1. As a reminder, if you're using your speaker phone, please remember to pick up your handset before asking your question. We will pause here briefly as questions are registered. The first question is from the line of Saket Kallio with Barclays. Your line is now open.

OK, great. Hey, guys. Thanks for taking my questions here. Congrats on closing Avast.

Yeah. Hey, Saket. Thank you.

Yeah. Hey, Vincent. Vincent, there's a lot to go through, particularly with Avast. But maybe we can start just with the organic gen business, if you will. It was great to see the churn improve versus last quarter, the net churn, the 62,000 net churn metric. I think most of us were prepared for something worse, even versus last quarter, just given the trend in PC shipments. Maybe the question for you is, what do you think drove that improvement from last quarter's results, despite that trend in PCs?

Yeah, so, I mean, as you guys know, we're not directly related to PCs. I think the PC is a good indicator of the pressure on the overall consumer spend. And a lot of PC were bought and were one-time purchased during the COVID period. We obviously are more of a subscription business post-device. People still spend time online, as you know. That is a growing metric. People still are exposed to risks in the digital world, and that's also a growing scary metric. So the need for our product is still there. We said it for now two quarters that those macro-level trends are impacting our global traffic and our ability to grow faster. Our new customers coming from our direct marketing investments But we continue to really foster the install base, making sure we deliver the best value possible, and it showed up into continued growing ARPU and high retention rates. Quarter in, quarter out, I don't think there is something to conclude. We now have 39 direct million customers, 65 million total customers. And the trend would be, although it's slightly negative, I would call them like flat plus or minus a percentage point. And I think you're going to continue to see that trend for probably a couple of quarters for as far as we can see. But we are really focusing on the opportunities we have within our current install base and growing bookings through cross-pollination of all of the best practices both companies bring together.

Got it. Got it. That makes a lot of sense. Natalie, maybe for you, I mean, you said in your prepared remarks, just a really busy quarter for just the capital structure. I was wondering if you could just build on that and just talk about the de-levering plan going forward. Obviously, a good amount of debt here to finance the acquisition. I think we said $0.40 to $0.45 just from the rising rate environment that eats into some of that EPS accretion. Maybe the question for you is, How do you think about your options here for de-levering or maybe any other options to just generally control interest expense?

Yeah. Hi, Saket. Thanks for the question. So I would start with our capital allocation tenants are largely the same, pre and post a vast deal. I think the first and a very critical component of that is for us to get on to our annual free cash flow target of generating a billion and a half. That's going to really bring to light the execution of the internal leadership team, really executing on all of these opportunities, both revenue and cost synergies, and really generate that free cash flow. Beyond that, as a reminder, what we've said is our key tenets are we want to get, you know, we're going to stay committed to our dividend, so put that aside, and then we're going to find the right balance across our leverage ratio and our opportunistic share buyback. Of course, with the avast financing and with the dramatic shift in the rates and the debt environment, we're about a point higher on our net debt leverage than we expected, and we're obviously facing into that. It's not the only component of our capital allocation, and I don't think we can look at the leveraging in isolation. If you look at it in isolation, I mean, obviously the cost of debt is about three times what we thought it was going to be even, I don't know, call it seven, nine months ago. But when you also take a look at, you know, the dilution that came with the deal, we've talked about the Avast share issuance, so we're facing into that. We're also facing into, you know, when you look at our share price and really think about opportunistic share buyback, the balance is incredibly key. And I think it's not only a balance of one lever or the next, there's also a timing component to that too. And so by no means is it easy to strike that right balance, but we are super clear-eyed about it and we're trying to find and find how we actually balance across all these different factors, especially as the dynamics change so rapidly in the market.

Yeah, absolutely. Well said. If I can sneak in a last one and I'll see the floor. Vincent, maybe for you, the $200 million in revenue synergies was great to see. I think you touched on it a little bit just in terms of retention rates in particular, but I was wondering if you could just go one level deeper just in terms of the building blocks of that $200 million in synergies. Any thoughts on timeframe in terms of when you get there and kind of how you get comfortable with that $200 million in revenue?

Yeah, absolutely. And so we have about six initiatives identified. It's important to note that they are not dependent on new product innovations. It's really about leveraging the strength of both organizations to offer more value to our customers. Retention rates reporting by our service organization coming into this deal will hugely benefit on the other side. You know that they have pressure on their retention rate, about 65%, and we've identified a set of operational initiatives here to move that up. Cross-selling, identity, and privacy, more complete, comprehensive plan is an important one as well. Avast has a lot of focused technology and features and products. On the privacy side, we bring our identity protection expertise, and I think the cross-selling is the second one. The third one is really the move and the upselling to the platform approach. I mentioned that about 60% of our customers had adopted before the acquisition, that platform view, we see higher satisfaction, higher usage. Avast had just launched Avast One, and I think now we're going to leverage that expertise to offer to the 15 million customers coming from Avast the opportunity to benefit from it. And then you have a set of go-to-market efficiency improvements One is the e-commerce side and the operational capabilities we have developed. We know we can benefit from rebalancing a very significant performance marketing budget across all lines and leveraging our premium to premium scope of business model will be the fifth initiative. And the sixth one is expanding in a few various channels that we did not have, one of them being the very small and small businesses. So those are the six initiatives. We put them over 24 months. Make no mistakes. We are treating that as the priority day one immediately. We know we'll integrate. We know we'll deliver the cost synergies. Obviously, driving value for our customers is our overall priority for us. Very helpful.

I'll get back in queue. Thanks, guys. Thank you.

Thank you for your question. The next question is from the line of Matt Hedberg with RBC. Your line is now open.

Hey, Matt.

Great.

Thanks for taking my questions. Hey, congrats from me as well on the deal. Vincent, thank you. For you, the 66% of asked retention certainly seems like an opportunity from the cost synergy or from the revenue synergy perspective you talked about. I'm wondering how much of that is just due to European exposure versus something maybe structurally with Avast. Just sort of wondering like how quickly we could see that Avast retention, you know, look more like sort of what Norton LifeLock.

Totally. Let me break it down in timing. We can talk about it because I don't think timing is linked to the bucket, but different at a very high level. If you separate, I would call it there's a bucket of structural differences that you will never change. And I told you and all of you that the acquisition of Avira was a great warm-up for us to understand how to manage premium to premium business models. And it gave us the confidence to merge with Avast and create this new foundation. We know it is definitely an enabler of our future growth. On that retention side, I would say there's a set of structural views such as a European business or premium business model or other things. And about, I would say, a third to half would be structural. Now, some of the structural things we can tackle them, but back to timing, they would take longer. And then there is another set of operational differences and that we know we've already brought to Avira and we'll bring to Avart in terms of improving retention, whether it's customer retention, help service organizations, some of the features inside a product. I won't go too much into the details, but we know that we have at least 10 points here that are linked to our own operational execution, and that's what we, in the short term, are focused on. We said over two years because we'll do a lot of, obviously, testing and deployment. um we will be cautious on timing of revenue synergies they always take longer but we'll accelerate the cost synergies to uh uh to support the the equation on the bottom line that's that's at the high level what the retention uh means that's that's super super great that's super helpful and then natalie it looks like um you know apples to apples versus your revenue guide it looks like kind of core norton life lock was about 700 million

which is a little below the low end of the range. I'm wondering how much of that was due to currency headwinds that transpired since your last guidance. In other words, what was the incremental currency headwind since you reported your Q1 results to revenue?

Yeah, it was about four points of growth. It's definitely a pretty significant headwind that we've been facing into the last few quarters with the volatility.

I would say, Matt, one sec. I would say that the growth, you broke it down pretty well, which is basically our core business is marching towards what we had said our guidance was and growing at mid-single digit. And we see these trends to continue. The difference, of course, are the macro level currency being the number one factor hitting us.

I think you said four points of headwind. I don't know if that's a year-on-year perspective, but do you know, was it like a $5 million headwind incrementally, $10 million since last guidance? I don't know if you have that figure or if we can certainly circle back on a callback.

No, we have it. So we're facing into about $30 million of currency headwind. From a quarter-over-quarter perspective, it was about $3 to $4 million, worse.

Got it. Super helpful. Got it. Thank you very much. Super helpful.

Sure.

Thank you for your question. The next question is from the line of Fiona Hines with Morgan Stanley. Your line is now open.

Hello, everyone. Thank you for the question, and congrats on closing Avast. And I'm covering for Hamza. So I appreciate all of the color on the updated reporting structure that you walked through and the prepared remarks I wanted to follow up a little bit on the partner channel. It looks like the sequential growth there was a little bit lighter this quarter, even including the $5 million of contribution from Avas. So I wanted to get any updated commentary on what drove that performance in the quarter, and then kind of your view of the ability of the partner channel to contribute on a go-forward basis. Where do you see the overall mix and contribution of revenue growing over the midterm? Thank you.

I'll take a first question that you can supplement. Definitely in our partner business, we continue to see that as Natalie mentioned, an investment area. There's four or five key buckets from employee benefits to telco channels to now adding with us the SMB area. Now, we had in our part of business in the past, as you know, also the mobile app direct customer, which we're moving to the direct business. So that may influence a little bit. Pouring and pour out, I think that, you know, I wouldn't call it a deceleration. You'll see up and down in that business all outgrowing the direct business based on our investment profile.

Yeah, I just would supplement that, right? So from a partner perspective, it's about 10% of our business. So we're going to continue to invest. We've seen strong quarters, very consistent double-digit rate of growth. It continues to help. It's more... important in the expansion into different markets and different channels and different customer cohorts. That's the value that we really get out of it. Of course, you know, double-digit rate of growth in 10% of our revenue isn't bad. That's helpful as well. It's a diversification channel for us. Understood. Very helpful. Thank you for the question.

Thank you for your question. At this time, there are no more questions. I will turn the call back to Vincent Poulet, CEO, for closing remarks.

Thank you. So JAN's opportunity ahead is massive. Even with the near-term macro headwinds, we're still in early stages of long-term circular needs. And as we start this new chapter as JAN, let me recap how I feel. Our purpose is broad, meaningful, and inspirational. The market is vast and full of opportunities. We are a house of trusted consumer brands. We have scale and a diversified go-to market. And we have great products, technology, and technologists. And above all, we have a passionate and skilled team that seems big and placed to win. So thank you for your support, and I look forward to talking to you soon.

This concludes the conference call. Thank you.