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spk28: operating costs, and our ability to strengthen our position, rebalance our sales and marketing efforts, and drive sustained growth in both our hybrid cloud and public cloud segments in a turbulent macroeconomic environment, all of which involve risk and uncertainty. We disclaim any obligation to update our forward-looking statements and projections. Actual results may differ materially for a variety of reasons, including macroeconomic and market conditions, such as the IT capital spending environment, including the focus on optimization of cloud spending, inflation, rising interest rates, and foreign exchange volatility, and the continuing impact and uneven recovery of the COVID-19 pandemic, including the resulting supply chain disruptions. as well as our ability to keep pace with the rapid industry technological and market trends and changes in the markets in which we operate, execute our evolved cloud strategy, and introduce and gain market acceptance for our products and services, maintain our customer, partner, supplier, and contract manufacturer relationships on favorable terms and conditions, manage material cybersecurity and other security breaches, and manage our gross profit margins and generate greater cash flow. Please also refer to the documents we file from time to time with the SEC and available on our website, specifically our most recent Form 10-K and Form 10-Q, including in the Managements, Discussion, and Analysis of Financial Condition and Results of Operations and Risk Factor section. During the call, all financial measures presented will be non-GAAP unless otherwise indicated. Reconciliations of GAAP to non-GAAP estimates are posted on our website. I'll now turn the call over to George.
spk04: Thanks, Chris. Good afternoon, everyone. Thanks for joining us today. In Q3, we executed well on the elements under our control in the face of a weakening IT spending environment and continued cloud cost optimization. Disciplined operational management yielded operating margin and EPS that exceeded expectations despite revenue coming in at the low end of our guidance. We are delivering on our commitments and responding to the dynamic environment. We adjusted our cost structure, introduced a portfolio of capacity flash arrays to support cost-sensitive customers, and continue to work with our customers to help them optimize their cloud spending. On today's call, I will discuss our Q3 results in the context of the current environment and our plans to sharpen our execution to accelerate near-term results and enhance our long-term position. We continue to see increased budget scrutiny requiring higher-level approvals, which resulted in smaller deal sizes, longer selling cycles, and some deals pushing out. We are feeling this most acutely in large enterprise and the America's tech and service provider sectors. Customers are looking to stretch their budget dollars, sweating assets, shifting spend to hybrid flash and capacity flash arrays from higher cost performance flash arrays, and as our cloud partners have described, optimizing cloud spending. We saw signs of a softening environment early in fiscal year 23 and took swift action to control costs with increased scrutiny of program spending, a hiring slowdown in Q2, and a hiring freeze in Q3. At the start of Q4, we implemented a workforce reduction of approximately 8%. Decisions that impact our employees are always difficult. I take great pride in fostering the NetApp culture, and I'm committed to using this difficult action to refocus our team, guided by the values and mission of the company. Our hybrid flash and QLC-based all-flash arrays continue to perform well, benefiting from customers' price sensitivity in this challenging macro. The shift from high-performance all-flash arrays to lower-cost solutions, coupled with a lower spending environment, especially among large enterprise and U.S. tech and service provider customers who are large consumers of flash, created headwinds to our product and All FlashArray revenues. In Q3, our All FlashArray business decreased 12% from Q3 a year ago to an annualized revenue run rate of $2.8 billion. Public cloud ARR of 605 million did not meet our expectations. Driven by a shortfall in cloud storage, as a result of the same factors we experienced last quarter. Spending optimization and the winding down of project-based workloads like chip design, EDA, and HPC were headwinds again in Q3. We have a sizable base of public cloud customers with a number of large customers who have grown rapidly over the past year and are now optimizing. Their cost optimizations mask the growth of other customers. We continue to add new customers, and churn has remained consistently low. Overall, the CloudOps portfolio performed to plan. Cloud Insights has stabilized, and Spot continues to grow nicely, benefiting from the cost optimization trend. Our dollar-based net revenue retention rate decreased to 120%, but is still within healthy industry norms. We are confident that we remain well-positioned to take advantage of the secular growth trends of data-driven digital and cloud transformations. We are aligned to customers' top priorities and have demonstrated success in controlling the elements within our control. Building on that solid foundation, we are sharpening our execution to accelerate near-term results while strengthening our position for when the spending environment rebounds. We have three areas of focus. First, we will remain prudent stewards of the business and will continue to tightly manage the elements within our control. Second, we are reinvigorating efforts across the company in support of our storage business. Third, we are building a more focused approach to our public cloud business. Starting with the first area of focus, remaining prudent stewards of the business and managing the elements within our control. We will maintain our focus on cost controls so that expenses do not grow ahead of revenue. We will achieve this by maintaining our scrutiny on program spending and hiring, as well as focusing our investments on the products that represent the biggest opportunity. We've made difficult decisions to reduce investment in products with smaller revenue potential, like Astra Data Store and SolidFire. The results of this focus are visible in our ability to maintain our free cash flow, operating margin, and EPS guidance despite lower revenue. Onto the second focus area, reinvigorating our storage business. As we moved rapidly to embrace cloud, we lost some momentum in our hybrid cloud business. We are taking decisive action to strengthen our position and performance by better addressing the areas of market growth, delivering more customer value, and realigning our go-to-market activities to better address this opportunity. We were slow to fully embrace the customer desire for lower cost, capacity-oriented, all-flash systems. At the start of Q4, We rectified that situation with the introduction of the AFF3 series, the most comprehensive industry-leading portfolio of QLC-based all-flash arrays that addresses a wide range of workloads and price points. These products will help customers manage through a cost-sensitive environment while at the same time supporting their pursuit of sustainability targets. Initial response has been very positive, and we are already coding deals for customers. The AFFC series will drive AFA revenue and support product gross margin as customers rotate from lower margin hybrid flash to wall flash systems. In addition to expanding our product portfolio, we've introduced a number of innovations to improve the customer experience and bring predictability to their investment process. In Q3, we released Blue XP, a unified control plane that helps decrease resource waste, complexity, and the risk of managing diverse environments. As a part of our sustainability commitment, we are previewing a new dashboard in Blue XP to help customers understand their data center carbon footprint across environments. Early in Q4, we introduced NetApp Advance, a best-in-class portfolio of programs and guarantees, which is already helping us win new customers and drive revenue. We are rebalancing our sales and marketing efforts to better address the significant storage market opportunity, including aligning compensation plans to drive sales of our reinvigorated storage portfolio. We believe that these actions will enable us to drive product revenue growth and regain share in the all-flash-ray market. Finally, our third area of focus, building a more focused approach to cloud. While we are reinvigorating our storage business, we have no intention of taking our foot off the pedal in public cloud. It represents a huge growth opportunity for us with a gross margin profile that is accretive to the business. Additionally, Our public cloud services are highly differentiated with a multi-year advantage over our traditional competitors and create customer preference for NetApp. We have sharpened the focus in our CloudOps portfolio and have taken actions that could have future revenue and ARR implications. We believe that our CloudOps services will continue to deliver stable, steady growth over the long term. Our customer success team has made good progress in driving utilization of our cloud ops services, but we need to do more with our cloud storage and data services. Additionally, we recognize that we have not been using our go-to-market resources to their best effect here. In addition to refocusing our sales team on the reinvigorated storage portfolio, We are identifying ways to most effectively align our sales resources to the buying centers and consumption models for all our solutions. Our cloud storage business is predominantly consumption-based and largely driven by our hyperscaler partners. These factors, coupled with the current cloud cost optimization environment, have impacted our ability to forecast ARR. However, as we grow the business, the impact from a subset of customers will be mitigated, smoothing its growth and improving predictability. I want to underscore my confidence in this opportunity. The migration of enterprise applications like SAP and VMware to the cloud, as well as cloud native applications like artificial intelligence, create a massive market in which we can grow. We believe strongly that public cloud services can be a multi-billion dollar ARR business for us. However, achieving that target will take longer than we initially planned due to the industry-wide slowdown in cloud spending and our recent performance. In closing, we have seen tangible success from our efforts to manage the elements within our control in a challenging environment. Despite our lowered revenue outlook, we have preserved free cash flow and EPS expectations. In the first three fiscal quarters of this year, we have returned over $1 billion to shareholders and reduced share count by 4%. We are sharpening our execution to accelerate near-term results and enhance our position for the long term. We are taking these steps now so that as we begin FY24, we are in a new, more focused operating model to attack the opportunity ahead, drive growth, and deliver shareholder value. Before turning the call over to Mike, I want to give my thanks to the NetApp team for their operational discipline and rapid response to set us up for better results. I have seen firsthand how hard they are working to navigate the challenging environment and I really appreciate their efforts.
spk22: Thank you, George. Good afternoon, everyone, and thank you for joining us. Before we go through the financial details, I think it would be valuable to reiterate the key themes for today's discussion that George highlighted. Number one, despite the temporary headwinds to revenue, our disciplined operational management yielded op margin and EPS above the high end of guidance. Number two, The macro backdrop and demand environment continue to be major headwinds. The weakening IT spending environment was most pronounced in our large enterprise and U.S. technology and service provider customers and materially impacted our all-flash revenue in Q3, while significant cloud optimization across all three major hyperscalers continue to weigh heavily on AR growth. Although the US dollar weakened slightly during Q3, FX continues to be a material headwind to our financial results on a year-over-year basis. Number three, as we navigate through this fluid demand environment, we remain laser-focused on driving operating margins and free cash flow generation. Towards this end, we took swift action in Q3 to control costs through increased program spending scrutiny and a hiring freeze. And at the start of Q4, we implemented a reduction in force of approximately 8%. In addition to adjusting our own cost structure, we also introduced C-Series, a portfolio of QLC capacity flash arrays to support cost-sensitive data center customers. And we continue to work with our cloud customers to help optimize their spending. And number four. As a result of our disciplined cost management, we are reiterating our full-year EPS guide of $5.30 to $5.50. We are also confident in our free cash flow target of $1.1 billion, adjusting for the restructuring and one-time cash payment in Q4. From a capital allocation perspective, we remain committed to returning more than 100% of fiscal 23 free cash flow to investors through dividends and share repurchases. Now to the details. As a reminder, I'll be referring to non-GAAP numbers unless otherwise noted. Q3 billings were $1.57 billion, down 11% year over year. Revenue came in at $1.53 billion, down 5% year over year. Adjusting for the 340 basis point headwind from FX, billings and revenue would have been down 7% and 2% year over year, respectively. Even with the challenging Q3, our cloud portfolio continues to positively impact the overall revenue growth profile of NetApp. Hybrid cloud segment revenue of $1.38 billion was down 9% year over year. Product revenue of $682 million decreased 19% year-over-year as customers took a decidedly cautious approach to capital spending. Total Q3 recurring support revenue of $616 million increased 5% year-over-year, highlighting the health of our install base. Public cloud ARR exited Q3 at $605 million, up 29% year-over-year. Public cloud revenue recognized in the quarter was $150 million, up 36% year over year and 6% sequentially. As highlighted by our three major hyperscaler partners, customers continue to optimize their cloud spend as organizations are exercising caution given the macroeconomic uncertainty. While the timing of the recovery remains unclear, We are confident the secular trends of AI, machine learning, IoT, and high-performance computing, along with the migration of enterprise apps like VMware and SAP, will drive long-term growth in cloud storage consumption. Recurring support and public cloud revenue of $766 million was up 10% year-over-year, constituting 50% of total revenue. We ended Q3 with $4.2 billion in deferred revenue, an increase of 6% year over year. Q3 marks the 20th consecutive quarter of year over year deferred revenue growth, which is the best leading indicator for recurring revenue growth. Total gross margin was 67% in Q3, in line with our guidance. Total hybrid cloud gross margin was also 67% in Q3. Within our hybrid cloud segment, product gross margin was 46.5%, including a two-point year-over-year headwind from FX. As noted, our large enterprise and U.S. tech and service provider customers have continued to reduce CapEx spend as they right-size their spending envelopes. These customers are the most forward-leaning technology adopters and the biggest consumers of all flash systems in the economy. And their pause in capex spending has had a material impact on our total revenue, all flash mix, and product margins. And while the supply chain component premiums and NAM pricing notably improved in Q3, we had to work through higher cost inventory during the quarter. We expect the improving supply chain and NAM pricing to be a tailwind to product margin in Q4 and fiscal 24. Our growing recurring support business continues to be very profitable with gross margin of 93%. Public cloud gross margin of 69% was accretive to the corporate average for the ninth consecutive quarter. We remain confident in our long-term public cloud gross margin goal of 75% to 80% as the business scales and an increasing percentage of our public cloud revenue is driven by cloud and software solutions. While revenue came in at the low end of guidance, Q3 highlighted our operational discipline and cost controls with operating margin of 24%, including two points of FX headwinds. EPS of $1.37 came in above the high end of guidance and included 14 cents of year-over-year FX headwind. Cash flow from operations was $377 million, and free cash flow was $319 million. Inventory turns increased to 12 in Q3, up from 9 in Q2. as supply chain challenges eased in the quarter, enabling us to take down inventory by nearly $70 million sequentially. During Q3, we repurchased $200 million in stock and paid out $108 million in cash dividends. In total, we returned $308 million to shareholders, representing 97% of free cash flows. Share count of 219 million was down 4% year over year. We closed Q3 with $3.1 billion in cash and short-term investments, up $108 million sequentially. Now to guidance. As George discussed, we have seen continued softening in the macro backdrop, with customers taking a decidedly cautious approach to spending. We now expect fiscal 23 revenue to be roughly flat year over year, which includes three to four percentage points of FX headwind. In fiscal 23, we continue to expect gross margin to range between 66 and 67% as elevated component costs and FX headwinds weigh on product margins. While the timing is uncertain, we remain confident that our structural product margins will normalize back to the mid-50s in the fullness of time, particularly when you factor in our new C-series portfolio, which will largely displace lower-margin hybrid spinning disc systems in our product mix. Given our disciplined cost controls, we are raising our fiscal 23 operating margin guidance. We now expect that margin to range between 23% and 24%, which includes approximately two points of FX headwinds. Last quarter, we committed to protecting both EPS and free cash flow during this uncertain macro environment. Today, we are reiterating our full year EPS guide of $5.30 to $5.50, which includes 54 cents of currency impacts. We also continue to expect to generate $1.1 billion in free cash flow, excluding one-time items. From a capital allocation perspective, we remain committed to returning more than 100% of fiscal 23 free cash flow to investors through dividends and share repurchases. Now on to Q4 guidance. We expect Q4 net revenues to range between $1.475 billion and $1.625 billion, which at the midpoint implies an 8% decrease year over year or a 6% decrease in constant currency. In this macro environment, we expect customers to continue to optimize their cloud spend at our three major hyperscaler partners. As a result, we expect cloud revenue and ARR to be approximately flat sequentially in Q4. Please note, as we head into fiscal 24, we plan to anchor our cloud segment guidance on revenue dollars instead of ARR. To be clear, we will continue to disclose cloud ARR as a key metric as we go through the year. We expect consolidated gross margin to be approximately 67%. As we head into Q4, we are forecasting a material reduction in component premiums, decreasing NAND costs, and engineering product efficiencies. As such, we are confident that product margins will rise in Q4. These trends also position us nicely heading into fiscal 24 to drive the leverage through our business model. particularly as customers begin to re-engage on all-flash capacity build-outs and customers' mixed shift away from hybrid spinning disk systems to new QLC all-flash solutions. While the exact timing is unclear, large enterprise and U.S. tech and service provider customers are the largest consumers of data and storage in the global economy, and our all-flash ONTAP systems are structurally linked to their data growth cross cycle. In Q4, we expect operating margin to range between 23 and 24%. We anticipate our tax rate to be approximately 21%. We are forecasting earnings per share for Q4 to range between $1.30 and $1.40 per share. Assume that our Q4 guidance is net interest income of $7.5 million and a share count of approximately 218 million. In closing, I want to thank the entire NetApp team for their continued commitment in such an uncertain economic environment. I'll now hand the call back to Chris to open the call for Q&A. Chris?
spk29: Thanks, Mike. Operator, let's begin the Q&A.
spk14: We will now begin the question and answer session. To ask a question, you may press star then 1 on your touchtone phone. If you're using a speakerphone, please pick up your handset before pressing the keys. And to withdraw your question, please press star then 2. And at this time, we'll pause momentarily to assemble our roster.
spk13: And the first question will come from Amit Daryani with Evercore.
spk14: Please go ahead.
spk18: Thanks for taking my question. I guess the first one I had was if I think about the delta and cloud ARR from 700 million last quarter that we're expecting to maybe 605 range right now, how much of the delta or the drop, if you may, is due to macro issues versus something that might be more company specific? Is there a way to parse that out? And then do you see the resumption of growth happening in 24 as we go forward?
spk04: I think the broad themes that we saw were shared across all of the hyperscalers and across a broad range of customers. We continue to see good numbers of new customer additions to our cloud storage offerings, even though the impact in the quarter from there being acquired is lower. We saw no changes to the churn. in our cloud storage business. But we did see optimization, meaning movement of capacity from higher cost, more high performance levels to lower cost, lower performance levels. And there was no predictable pattern in terms of what types of customers. As we noted last quarter, we also saw some reductions in spending from customers who wrapped up projects with us. So I will just say this is part of normal cloud behavior and consumption. We feel good about the additions. We feel good about our engagement with customers. And we feel good about the fact that we continue to broaden the number of use cases and customer value propositions we can address that should benefit us moving forward with a more focused route-to-market approach for cloud as well.
spk18: And could I spend maybe 60 seconds on the gross margin dynamics into April quarter? I think you're essentially saying I think gross margins are flat, up 20 basis points sequentially. But that's despite the fact you have a little bit of revenue leverage. And then it sounds like NAND pricing and commodity pricing broadly is coming down. So I would have thought gross margins could be up a bit more maybe in April quarter. So maybe you can just talk about the puts and takes on the gross margin line. That would be super helpful. Thank you.
spk22: Sure. It's Mike. So I'll do both. Hybrid cloud just in a little bit of cloud margins as well. So on hybrid cloud, what we really saw was if you go back to the two big drivers that we saw in the business, one is with our lower spending in u.s strategic large enterprise they are the largest purveyors of all flash so we saw all flash dollar and mix come down in addition we've talked about seeing um lower capacity i.e folks buying less terabytes per system that happened within both Flash and hybrid. So those two added together brought our margins down in Q3. We didn't really see a benefit on NAND or premiums yet. this is hopefully the last time i'm going to say this on a call because we fully expect in q4 that to finally start to realize in the p l we will see the benefits of of a lot lower premiums and finally the lower cost nan as we work through the inventory we'll roll through the p l so we feel good about the gross margins projection in the april quarter being at least 50 percent and then cloud margins hey it's really dependent uh more than anything on scale We feel good about getting to the mid-70s as we scale that business, but we do need to drive higher revenue. So hopefully that helps.
spk13: Super. Thank you.
spk11: All right. Thanks, Yvette. Next question?
spk14: The next question will come from David Vaught with UBS. Please go ahead.
spk16: Okay. Great. Thanks, guys, for taking my question. You know, maybe, George, I just want to go back to your comment that you mentioned that you lost some momentum in hybrid cloud. So I wanted to drill down on that comment. Can you maybe elaborate a little bit more specifically? What did you mean by that? Obviously, it's a key driver of the business and an important cash flow engine, but just would love to get some more color on that and then I have a follow-up. Thanks.
spk04: I think there are three elements of that. I think the first element We have been a little bit later than we would have liked to introduce lower cost, more value-oriented capacity flash arrays. We've corrected that. We feel really good about the early interest in our C-series. The second was that we have moved resources to the more stable, steady growth parts of the market, like the commercial market and lower parts of the enterprise from the cyclical, you know, large enterprise segment. We haven't done as much as we need to, and we'll continue to do that heading forward. And the third is that from a compensation and goal alignment perspective, we're going to sharply focus certain parts of our field organization to drive our flash portfolio while aligning other parts of our field organization to focus on the cloud business.
spk16: Got it. And then maybe just a follow-up to that is, so typically what is the lead time or how does the cycle or the sales cycle work from, you know, let's say start to traction and for these initiatives? Should we expect sort of a recovery in, let's say, the second half of fiscal 24 in these particular markets driven by the strategy, or does it take a little bit longer or maybe shorter to see some tangible benefits? Thank you.
spk04: I think, first of all, we are excited about the C Series products. They will be available this quarter. I think the material impact of those product portfolios will be in the first half of next fiscal year. The large enterprise segment will continue to be a place of caution for us. I think that we are working with our customers to understand their buying behavior. My sense is that – and my hope is that they are back – buying more aggressively than they have been in the second part of next fiscal year. So we hope that the product portfolio is in the market this quarter. Commercial and lower-end parts of the enterprise should see some benefits from that in the first half of next fiscal year, but the large enterprise segment we're a bit more cautious about, and your expectation is more accurate around second half of next fiscal year is our hope.
spk15: Great. Thank you very much, guys.
spk11: Thanks, David. Next question.
spk14: The next question will come from Stephen Fox with Fox Advisors. Please go ahead.
spk17: Hi. Good afternoon. Just following up on those last comments around the commercial versus large enterprise, I guess how do we think about just sort of a pivot back so that you're prepared for the cycle? Like what are you looking for in order to maybe have the right resources ready for when the large enterprises do come back and you need to be prepared to service them in a more aggressive manner? And then I had a follow-up.
spk04: We are very closely engaged with these customers. We've known them for decades. I think the fundamental pattern is the improvements in their business prospects.
spk05: So as soon as they see that, they start the discussions with us on purchasing.
spk17: Okay, that's helpful. And then just in terms of the benefits now with NAND and other component costs low, can you just talk about – give us a sense for how much – of your sales are benefiting from the low cost of NAND in this current quarter and how much more there would be to go before you're like at 100% of where NAND prices are? Thanks.
spk22: So this quarter, on the low-cost end, it's not a big number, Steve, in this quarter. We do expect that that will be a significant contributor going into fiscal 24. I would just say take a step back. On the margin side, there are two significant drivers to our optimism as we look at product margins in 24. One is the premiums. We've talked about that. It's about $50 million a quarter. It is a material premium. improvement going in the next year. NAND, as we all know, has come down materially every quarter since in the last three quarters. We're finally going to be able to realize in our P&L as we move through the high-cost inventory. And then you talked about the mix. That will also benefit product margins going in the next year. And then, goodness, hopefully FX also helps. So I would add all four of those together when you look at product margins in fiscal 24.
spk14: Great, that's helpful. Thank you.
spk11: Thanks, Steve. Next question.
spk14: The next question will come from Wamsi Mahan with Bank of America. Please go ahead.
spk19: Yes, thank you. It sounds like you were impacted by both share and weaker demand in All Flash. Is that correct? And is the share loss because of product gap that you are now filling with AFFC It just seems like a large decline coming just from the low end of the AFF market, so any color that would be helpful, and I will follow up.
spk04: I think that our exposure to the large tech and service provider segments and our large market share in markets like Germany exposed us when those segments and countries slowed down in their purchasing behavior. I think that having a smaller number of QLC products also precluded us from participating in some purchasing activities, some RFPs in the past couple of quarters. And I think we're excited about the return to having the best lineup of flash, both performance and capacity flash, and we've got to see progress in terms of
spk19: continued progress in our enterprise and commercial customers over the next few quarters to wait for the large enterprise purchasing to come back okay okay thanks george and and you're exiting this year with you know somewhat worsening momentum given given the macro from down two percent constant currency in q3 to guiding down six percent in in q4 um despite sort of this new introduction of of new products Any early thoughts into fiscal 24? I know you commented on the margin improvement and the confidence there, but anything on the revenue side that you can help us with would be super helpful. Thank you.
spk04: Yeah, I think, first of all, you have seen us be disciplined stewards of the business in good times and bad. You should expect us to continue to maintain operating expenses, you know, tightly managed until we see growth. Product margins, as Mike said, should have significant upside as we roll into fiscal year 24 as both mixed shifts towards all-flash and component costs in all-flash come down as well as premiums go away. In terms of returning to growth, listen, I think that we will be aligning our resources to be much more focused on our respective businesses. In the flash market, you should expect us to continue to track the progress of our flash market share. I think that, as I said, both enterprise and commercial segments should see growth, while the large enterprise takes some more time to come back. And then I think in terms of cloud, listen, I think consumption will continue to be a headwind for a period of time, as our cloud provider partners have also said. That does not mean that we are going to, you know, not continue to accelerate new customer acquisition. And a more aligned go-to-market model for Flash and for public cloud services, respectively, will help us do that, execute better against each of those opportunities. We'll tell you more when we guide fiscal year 24.
spk05: Okay, thank you, George.
spk11: Thanks, Lamzi. Next question?
spk14: The next question will come from Madi Hassini with SIG. Please go ahead.
spk06: Yes, thanks for taking my question. It seems like April being the fourth quarter fiscal year helps with a little sequential bump in revenue. but should I expect a rather seasonal trend into Q1 fiscal year 24? I don't have a follow-up.
spk05: Listen, at this point, we are being appropriately conservative in our guidance.
spk04: I think that we see the impact of a tough macro environment on customer spending. And both Mike and I are being appropriately prudent in our Q4 guide. We're not guiding Q1 at this point. We'll guide fiscal year 24 and Q1 when we do that.
spk05: But at this point, I want to be prudent about, you know, what we see in the market.
spk06: Got it. And then for Mike, should I assume that the full impact of the headcount reductions is dialed into the April quarter, or would you be able to reduce the OPEX into July quarter?
spk22: Yeah, thanks, Maddie, for the question. So we'll get a portion of the restructuring, call it 70% to 80% because of notifications and other things. So that is baked into our Q4 implied op-ex of about 675, which is down from our previous number of about 715. Most of that is restructuring and some incentive comp. And then, hey, the other thing, again, we will guide Q1 when we get there. I just want to add two other things to George's great summary going into next year. We talked about product margins. We talked about OpEx. Keep in mind, too, that FX has been a material headwind for us this year, and we expect, hope that that is at least flat. The other thing is, keep in mind, from a tax rate perspective, we've grown EPS even with a significantly higher tax rate. So, hey, lots of good things going into fiscal 24 that give us confidence in being able to drive the bottom line.
spk14: Thank you.
spk11: Thanks, Eddie. Next question.
spk14: The next question will come from Tim Long with Barclays. Please go ahead.
spk10: Thank you. I have two questions, if I could. First, I'm just curious on the product. Could you talk a little bit about, it sounds like you're expecting that it will cannibalize or replace some of the disks and hybrid-based systems. Any risk there that there is some impact on the higher performance flash and what would that mean to margin structure or revenues? And then I have a follow-up on the cloud after that.
spk04: I think the capacity flash arrays that we recently announced, have a workload profile and a performance profile that's distinct from the performance flash array. Performance flash are typically sub-millisecond kind of latency. uh in capacity flash it's about two to three milliseconds so they're distinct use cases capacity flash will be an upsell on the hybrid flash array and will over time impact the percentage of our business makes that hybrid flash okay thanks that's helpful and then on the cloud part and the recovery uh two-parter one have you noticed any level of engagement we've got the push outs and
spk10: that's going around, but any different level of engagement by the big cloud players? And then related to that, how have you guys progressed with transitioning, you know, on-tab, on-premise customers to also start taking some of your cloud-based services in their hybrid cloud deployments? Thank you.
spk04: We continue to have great engagement with our cloud provider partners. As I mentioned, customer acquisition continues to be a good part of our cloud business. The impact in the quarter is limited because the initial deployments are small. So that's the first. Second, with regard to cross-selling multiple cloud services after the initial use case, we have done well and I'm pleased with progress. In terms of the customers that we are engaged with on consumption, there is no churn difference right so the pattern is they are reducing the the performance level of the storage use case but they're not churning off our service so i feel really good actually i think it's the best part of being a partner is to help your client use the right use combination of services and then in terms of penetration of our install base while it's early We continue to see that moving forward steadily. I think the penetration in our NetApp managed enterprise accounts is much higher than in our commercial segment.
spk14: Okay. Thank you very much.
spk11: Thanks, Tim. Next question?
spk14: The next question will come from Sameek Chatterjee with JP Morgan. Please go ahead.
spk26: Hi. Thanks for taking my question. I guess I had two on the public cloud, and if I can just start with, Just the broader trends that you're seeing in relation to public cloud and the pressures around consumption and optimization, it does indicate that not every use case that the enterprises were leveraging were critical in the cloud. I mean, how do you think about some of the addressable market that you were defining around the cloud storage and cloud ops? Just in relation to that, I guess enterprises don't see everything as being critical in the cloud and there's a lot more room for optimization as is being demonstrated during these budget cuts and have a follow-up?
spk04: First of all, I think that the long-term trend towards cloud continues to be a strong trend. i think even if you look at the most recent data from analysts as well as from the cloud providers the public cloud market growth is higher than data center you know infrastructure growth so that's one i think second is you know we are learning the behavior patterns of different workload profiles in our customer base i actually think the fact that customers can spin up and spin down environments is a benefit to the cloud model over the long term because the real cost of operating a cloud environment will then be lower than what you would see on premises. We are, for example, being able to understand and as we spread the consumption of our cloud services across a much larger customer base, the impact of any particular customer's change in behavior will actually be much less than it is today. So we remain bullish about the cloud opportunity. We're more sharply focusing our go-to-market resources to go after it and continuing to sharpen the customer success motion to allow our customers to benefit from the use of our technology more completely.
spk26: Okay. And maybe on the same lines, just digging in a bit deeper, like what are you seeing in relation to sort of the difference in engagement on spot versus – um cloud insights and when you have net revenue retention rates of around 120 percent like how does that break down between spot and the rest of the portfolio may be seeing a bit more challenges spot has done well and cloud insights has stabilized and met our internal targets so the shortfall was mostly from the cloud storage business
spk04: I think that in SPOT, it's the opposite, right? When people are concerned about cost optimization, SPOT is a perfect tool for that, and it had a good quarter. Thank you.
spk11: All right, thanks, Nick. Next question?
spk14: The next question will come from Chris Sankar with Cowen & Company. Please go ahead.
spk32: Hi, thanks for taking my question. The first one is, it seems like despite the cloud optimization service being 40% of your portfolio, your cloud portfolio, the magnitude of decline from public cloud service seems to be more than offsetting any improvement there. So can you tell us how was the performance of this? And do you think at some point this year, calendar year, it could get to be more than 50% of your cloud ARR and then add a follow-up?
spk04: We continue to add new customers to all of our cloud services, cloud ops and cloud storage. The impact of those customers in the first few quarters of their being acquired is actually small because they typically find small deals and they're testing out the services or they deploy a development and test environment rather than a production environment. Those customers were actually, the benefits to our business from those customers was overrun by the reduction from some of the large customers who contracted their spending in the quarter. So we feel good about new customer additions. Can we do more there? Surely. But I don't think that was the material issue in the quarter.
spk22: And if I could, it's Mike. We talked about, Chris, hey, cloud storage is about 60%. Cloud Ops is about 40%. We don't see that changing materially. It will move around a little bit by quarter, but we expect that to remain relatively consistent over the next several quarters.
spk32: Got it, got it. Super helpful, George and Mike. And then as a quick follow-up, George, kind of like what is your visibility today? Like how many months visibility do you have? And also to an earlier question, George, you mentioned that, When a customer's business gets better, they'll start spending again. I mean, I just wanted to find out, is it as simple as that, or do you have to look at other metrics, like kind of how you said deal sizes are smaller, maybe deal size gets larger, you don't need a CF approval for purchases? Are there any other leading indicators to look into? Thank you.
spk04: We do a whole lot of account-level analysis, especially for our larger customers. We look at their total wallet. We look at whether we are gaining share or losing share. We look at are we, you know, do we need to bring new business models to, you know, the customer. We have done well with our consumption business, our Keystone offering. There are many customers that have chosen to use that platform. over the past couple of quarters rather than go the CapEx route. So we're heavily involved with customers. I'll just tell you that it's a daily conversation with customers. I'm just trying to sort of paint the broader theme that, in general, what we see with the larger customers is that when their business outlook improves, they generally start to purchase some segments that typically go ahead of GDP and economic, you know, performance, lead the market, and other parts of that large enterprise segment come along when GDP turns around. So, you know, look at the business cycle of those customers. That's probably the best leading indicator.
spk14: Thanks, George.
spk11: Thanks, Chris. Next question.
spk14: The next question will come from Matt Sheeran with Steeple. Please go ahead.
spk31: Yes, thank you. I had a question on the pricing environment. Are you seeing any incremental pricing pressure from competitors given the slower demand environment? And would the expectation of lower input costs both on components and NAND give you an opportunity to be more aggressive on pricing, or is that not part of the playbook?
spk04: I think it's always a competitive environment, and it continues to be a competitive environment in a, you know, tough demand environment. I don't see any player doing anything kind of, you know, out of the ordinary. I think that just like everyone else, we see the opportunity, especially with QLC-based flash arrays, to be competitive in the market.
spk14: Okay. Thank you.
spk11: Thanks, Matt. Next question?
spk14: The next question will come from Sydney Ho with Deutsche Bank. Please go ahead.
spk23: Great. Thank you. You guys have seen a few down cycles in the past 10 years where you saw multiple quarters of overall revenue decline of 10% or more on a year-over-year basis. I think that was in 2016, 2020. Curious how you think this cycle will shake out. Maybe just help us compare and contrast with the previous cycles in terms of the death and duration of a downturn. Maybe they're completely different. And then I'll follow up questions.
spk04: Listen, I think that we've got a different mix of business today than we did in the past. I think there's a growing percentage of our business from more recurring revenue business models like the cloud business. I think we have tried to move more of our resources to parts of the market that are less cyclical and that allow us to acquire new customers to broaden our customer base. I would say we've done a good job, not enough, but we've certainly seen good progress and we will continue to pivot in that direction. I think the large customer segment behavior pattern is quite similar to what we've seen in the past. You know, I think that... 2016 is quite similar to what we see today the only thing that I would point out is that the you know for many customers 2020 was a very difficult year and so there's a you know it hasn't been this downturn has not been you know, presaged by many, many years of economic expansion. So we're hopeful that, you know, customers will be back buying in a more predictable, you know, pattern than they have in the past.
spk23: Okay, great. That's great. Maybe a quick follow-up here. Just on the earlier answer on the operating expenses, you talk about holding OPEX flat until you see growth. But to be clear, are you expecting OPEX to be down in the July quarter from the 675 level in the April quarter? which I know it's seasonally down for OpEx anyways for the July quarter. And you hold expenses at those levels going forward until revenue growth resumes. Is that how we should think about it?
spk22: Yes. It's Mike. So there's a couple of nuances. I'll try to keep this brief is that in, in the, Q4 number, we do have a portion of the restructuring benefit. We'll get all of that in Q1. The thing that will come back in Q1 is incentive compensation hopefully will come back. You've seen this, Sydney, in the last. You talked about some of the downturns. You've seen this coming out of it as well. So on an absolute dollar perspective, it's probably up slightly Q4 to Q1 just based on that. everything else from a controllable perspective, we will try to keep that as flat as we can outside of movements and incentive problems. Okay, great. Thank you.
spk11: Thanks, Sydney. Next question?
spk14: The next question will come from Jim Suva with Citigroup. Please go ahead.
spk07: Thank you. I have different questions, one for George and one for Mike. I'll ask them at the same time and y'all can answer them in any order. But George, in the past several years you have gained significant market share very significant with this slowdown i'm wondering if you're seeing any share shifts you know are you continuing to gain share or are you seeing any competitive pricing get even more aggressive i know it's a competitive market but you know your past several years have spoken you know multiple leagues of share gains and so i'm just kind of wondering from that perspective and then for mike Can you comment on the FX? Are we looking at kind of maybe two more quarters and then it laps or three or four more quarters? Because the FedEx, I'm sorry, the FX headwinds are very severe and you're still keeping your full year guidance, which is remarkable. But the FX, you simply can't just discredit it because it was so material. So any looks of when we start to lap that? Thank you.
spk04: I think on the share part, You know, our exposure to the large enterprise is bigger than some of our competitors. And so I think in a down cycle, we will probably concede share given our exposure to those customers. I think the second is now that we have a more, you know, kind of full lineup of capacity flash arrays, I feel good that we can compete in all the segments of the flash market which are key to driving share gains. and keep the hybrid flash segment where we have a strong offering moving forward. And then I think, as I noted in my comments, we are going to better align our execution in the field so that we can more sharply focus on the storage market and more sharply focus on the cloud market in a more tailored go-to-market model for each.
spk22: And Jim, it's Mike. On your FX question, for a full year now, this is on revenue. We expect it to be about a 350 basis point headwind for the full year, about 140 basis points in Q4 compared to 340 in Q3. I would expect that it would be almost zero, but slightly a headwind in Q1 and then lap in Q2.
spk08: Thank you so much for the details and clarifications.
spk11: Thank you, Jim. Next question?
spk14: The next question will come from Jason Adder with William Blair. Please go ahead.
spk09: Yeah, thank you. Hey, George, are there any headwinds that you guys are seeing on the revenue side from NAN pricing coming down sharply on your AFA business? In other words, just street pricing because we know some of your competitors have kind of a cost plus cost model, a margin model.
spk04: I think that overall customers budget in dollars, and so we've segmented the market and the use cases quite distinctly for performance versus capacity flash. I don't think there's going to be material cannibalization between the two.
spk05: I think it really comes down to customer budget dollars being available.
spk09: Gotcha. So is this different than what we saw back in like 2018, 2019 where customers NAND prices came down really drastically and it affected kind of revenue for the whole industry?
spk04: I think that, you know, we've always seen customers buy in dollars and they budget in dollars. I think if you ask me right now, I don't actually see the NAND pricing coming down being the real headwind. I really do think it's customers' budget and IT spending that's the more material area of focus for us.
spk14: Okay, thank you.
spk11: Thanks, Jason. Next question?
spk14: The next question will come from Meta Marshall with Morgan Stanley. Please go ahead.
spk01: Great. Thanks for fitting me in. On the CloudOps portfolio, you know, you guys have spoken to kind of a more aligned or sharpened go-to-market motion. I just wanted to get a sense of some of the integrations of that product portfolio that was going to happen and just whether that's a part of that kind of refined go-to-market and where we are on that. And then the second kind of piece of that question is just on the cloud storage piece, you guys have had a little bit less visibility into kind of that customer set, just getting a sense of are some of these sharpening go-to-market motions kind of overlay sales, just anything that's happening on the cloud storage to increase visibility there? Thanks.
spk04: Yeah, I think first, Mita, on the CloudOps piece, we've brought together the sales teams for Instacluster, CloudChecker, and Spark into one unified CloudOps selling motion. And we've seen good momentum with the integrated team. I think particularly Spot and Instacluster, there's good synergy in terms of customer buyer and buying motion that we hope to exploit over the next few quarters. It's too early to call it a success yet. In terms of the product portfolio, we brought some of the functionality of Cloud Checker into Spot already for compliance, and you should see us bringing more of those capabilities into Spot. With regard to cloud storage, you know listen i think the the most important work that we're doing is to be closely aligned with the hyperscalers uh hyperscale cloud providers and some of the key application uh motions that are going on sap or you know chip design or vmware and i think that what we are going to do as we head into fy24 is even more closely aligned our hyperscale sales resources with those buying motions. I think that that will give us a better understanding of customer behavior. We've seen good adoption of our customer success capabilities in our subscription cloud storage business, but we have yet to see the full impact from doing so in the consumption cloud business, and that's work ahead of us.
spk11: Great, thanks. Thanks, Nita. Next question?
spk14: The next question will come from Shannon Cross with Credit Suisse. Please go ahead.
spk30: Thank you very much. I'm wondering, how should we think about the impact of your 8% headcount reduction on your top line? I know you mentioned a couple of areas you've reinvested, but can you provide some more details on where the cuts were made and how much of it was, I don't know, the proverbial back office versus revenue-focused headcount? And then I have a follow-up. Thank you.
spk04: I think that those cuts are factored into our guidance for this quarter. And when we guide next year, you should expect us to factor those into the guidance. broadly speaking we focused our resources on the biggest market opportunities and the places that we impacted were less significant you know contributors to revenue for us i think in the cloud portfolio as well as in cloud ops we've made some decisions that will have impacts to arr going forward But I think that those are in the spirit of let's focus on the best markets and the best opportunities. Our guidance for the quarter envisages those changes. Mike, you want to add anything?
spk22: Nope, nope. I think that's a great answer. It's all baked in. And, you know, we did it across the board. We tried to focus where we didn't have productivity or revenue issues, as George said, a little bit of ARR. Outside of that, we feel good that we focused on the right areas.
spk30: I guess, were there any cuts in hybrid cloud? And then my second question is, what drove the year-over-year increase in stock-based comp, given all of the pressures you're seeing? Thank you.
spk04: In hybrid cloud, as I noted in my comments, we impacted Astra Datastore. You know, we are able to solve the Kubernetes use case better through a combination of Astra control, which we continue to invest in, and ONTAP rather than a completely separate architecture like Astra Datastore. And then we had a small business in SolidFire that we continue to sustain, but we don't plan to grow going forward.
spk22: Hey, Shannon, on your question on stock-based comp, every six months we have to do a look back on our ESPP program, and there was about an $11 million catch-up entry in the quarter to take into account the lower price of those purchases. And you'll see that typically every six months when we do our ESPP, depending on the price movements of the stock during that period of time.
spk30: So that catch-up is done now, and assuming your stock stays where it's at, there will be another catch-up, so you'll be more at the $50 or $60 million level going forward, just to be clear.
spk22: So it stays in the run rate. It won't drop down, and what happens in six months is dependent on where the stock price is at that purchase date.
spk14: Okay, thank you.
spk11: Thanks, Shannon. Next question?
spk14: The next question will come from Nihal Chokshi with Northland. Please go ahead.
spk20: Yeah, thank you. What has been the year-over-year demand trend in the month of February relative to the January quarter? Has it worsened as implied by the guidance, even with the C-series now available?
spk04: We're not going to comment about what's happening this quarter. I think, broadly speaking, we're cautious, as you can see in our guidance. about the pattern of i.t spending for the year i think many parts of our business performed well but the large enterprise particularly in the americas high-tech and service provider segments and certain parts of europe particularly uk and germany have not performed as well and we're concerned about you know how spend how robust spending will be there in the short term okay
spk20: And what's the postmortem on why you guys were late with the lower capacity product on all flash arrays?
spk04: We have, you know, hybrid flash arrays that serve those use cases. We believe that we could continue to support those use cases with hybrid flash. You know, a few months ago, a few quarters ago, we, you know, created a capacity flash product We started to see strong pickup, but it was at the high end of our lineup, and we realized that we needed to introduce a full lineup, and that has taken us a little bit more time than we expected. So I feel good about our lineup now. It is the most comprehensive in terms of functionality, use cases, guarantees, and price and capacity points in the market.
spk14: Okay, thank you.
spk11: Thanks, Nahal. Next question.
spk14: The next question will come from Ananda Baral with Loop Capital. Please go ahead.
spk12: Hey, thanks, guys. Appreciate it. Hey, George, just sort of circling back to your remarks about concentration with financial services and service provider, do you feel the company has greater exposure to those end markets than your key competitors and And is there anything that you can do or that you're focused on to try to diversify that exposure? And then I have a quick follow-up. Thanks.
spk04: Listen, I don't want to comment about our competitors. I should let you ask them that question. I think what we have seen is that we have got a large base of high-tech companies and service provider customers and large enterprise customers. They are demanding customers and they are forward leaning and there's lots of benefits to having those customers. But when they are in a down cycle, it does impact our business. Over the years, we've done a few things to expand our business. i think one we've continued to invest in the commercial segment it's too early to call that a broad push but we've seen good results we've also brought in the number of enterprise customers we sign up below the large enterprise and perhaps most importantly has been the push to grow a cloud business cloud has been the single single most strongest vehicle for new customer additions for us. And I'm very pleased with that route to market that we've enabled over the past few years.
spk12: That's great context. And the quick follow-up is both you and Mike in your, in your remarks, or Mike, I think in his remarks and yours in response to a question made reference to mix shift in, in, in all flash in, in 24, sorry, not mix shift, industry shift all flash in 24. And, So I was just wondering, is that something that you guys see as being distinct from what current trend is? Do you see a break in the trend? And that's it. So an amplification of the trend.
spk04: I think broadly speaking, as we have said in past cycles, when the price of NAND comes down, you see a mixed shift towards a flash-based system. Disk-based systems, you know, cost has been more steady than sort of up and down like flash. So that's the broad trend. In our case, we expect that shift to also benefit from the fact that we now have two complete lineups. high-performance flash, which will benefit from NAND, and capacity flash, which will also benefit from NAND.
spk12: I got it. I appreciate the context. Thank you.
spk11: Thanks, Ananda. Next question?
spk14: Our last question will come from Kyle McNeely with Jefferies. Please go ahead.
spk25: Hi. Thanks very much for the question. Can you talk a little bit about the positive impact you expect to have from AI on the business? What's the positive impact? Where will it come from? Is it higher mix of high performance, low latency, all flash? Is it sheer data growth or both those factors? And do you think we'll have to get past the near-term softer macro environment that you've been talking about through 23 till we see some kind of material new AI workload growth? Thanks.
spk04: AI workloads continue to grow in parts of the market that are more resilient to commodity cycles. So, for example, life sciences, certain elements of financial services, industries that are more countercyclical have done well, and we continue to see that moving forward. AI workloads, especially those that do image and audio analysis, for example, in life sciences, you know, cancer detection or various types of diagnostic cases are perfectly suited to NetApp. I mean, we store a large number of files in a very high-performance system. And so we are benefiting from those use cases today. And certainly as the range of AI toolchain continues to grow, we expect that to be a more material contributor to our business going forward.
spk24: Okay, thanks. That's helpful.
spk27: Thanks, Kyle. I'm going to pass it back to George for some closing comments.
spk04: Thanks, Chris. Our strategy is aligned to the long-term secular growth trends of data-driven digital and cloud transformations. We address key long-term priorities for our customers with strong positions in each of our key markets and have demonstrated success in controlling the elements within our control. Over the course of our history, we have been through several challenging macroeconomic periods that we have used to sharpen our focus, attack new opportunities, and emerge in a better position. We are committed to doing that again. You can expect us to remain prudent stewards of the business, tightly managing the elements within our control, reinvigorate efforts across the company in support of our storage business, and build a more focused approach to our public cloud business. We'll give you updates on our progress in coming quarters. Thank you.
spk14: This conference is now concluded. Thank you for attending today's presentation.
spk13: You may now disconnect. Music Music Thank you.
spk14: Good day and welcome to the NetApp third quarter fiscal year 2023 earnings conference call. All participants will be in a listen-only mode. Should you need assistance, please signal conference specialists by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on your touchtone phone. And to withdraw your question, please press star then two. Please note this event is being recorded. I would not like to turn the conference over to Chris Newton, Vice President of Investor Relations. Please go ahead.
spk28: Hi, everyone. Thanks for joining us. With me today are our CEO, George Kurian, and CFO, Mike Berry. This call is being webcast live and will be available for replay on our website at NetApp.com. During today's call, we will make forward-looking statements and projections with respect to our financial outlook and future prospects, such as our guidance for fourth quarter and fiscal year 2023, our expectations regarding future revenue, profitability, and shareholder returns, Our alignment with the secular growth trends of data-driven digital and cloud transformation, our expectations regarding the future growth in the number of cloud customers, their usage of cloud services, and the resulting impact on our public cloud and hybrid cloud segments, our ability to deliver innovation, sharpen our execution, and focus on our strategic growth opportunities while optimizing our operating costs, and our ability to strengthen our position, rebalance our sales and marketing efforts, and drive sustained growth in both our hybrid cloud and public cloud segments in a turbulent macroeconomic environment, all of which involve risk and uncertainty. We disclaim any obligation to update our forward-looking statements and projections. Actual results may differ materially for a variety of reasons, including macroeconomic and market conditions, such as the IT capital spending environment, including the focus on optimization of cloud spending. inflation, rising interest rates, and foreign exchange volatility, and the continuing impact and uneven recovery of the COVID-19 pandemic, including the resulting supply chain disruption, as well as our ability to keep pace with the rapid industry, technological, and market trends and changes in the markets in which we operate, execute our evolved cloud strategy, and introduce and gain market acceptance for our products and services, maintain our customer, partner, supplier, and contract manufacturer relationships on favorable terms and conditions, manage material cybersecurity and other security breaches, and manage our gross profit margins and generate greater cash flow. Please also refer to the documents we file from time to time with the SEC and available on our website, specifically our most recent Form 10-K and Form 10-Q, including in the Managements, Discussion, and Analysis of Financial Condition and Results of Operations and risk factor sections. During the call, all financial measures presented will be non-GAAP unless otherwise indicated. Reconciliations of GAAP to non-GAAP estimates are posted on our website. I'll now turn the call over to George.
spk04: Thanks, Chris. Good afternoon, everyone. Thanks for joining us today. In Q3, we executed well on the elements under our control in the face of a weakening IT spending environment and continued cloud cost optimization. Disciplined operational management yielded operating margin and EPS that exceeded expectations, despite revenue coming in at the low end of our guidance. We are delivering on our commitments and responding to the dynamic environment. We adjusted our cost structure, introduced a portfolio of capacity flash arrays to support cost sensitive customers, and continue to work with our customers to help them optimize their cloud spending. On today's call, I will discuss our Q3 results in the context of the current environment and our plans to sharpen our execution to accelerate near-term results and enhance our long-term position. We continue to see increased budget scrutiny requiring higher level approvals, which resulted in smaller deal sizes, longer selling cycles, in some deals pushing out. We are feeling this most acutely in large enterprise and the America's tech and service provider sectors. Customers are looking to stretch their budget dollars, sweating assets, shifting spend to hybrid flash and capacity flash arrays from higher cost performance flash arrays, and as our cloud partners have described, optimizing cloud spending. We saw signs of a softening environment early in fiscal year 23 and took swift action to control costs with increased scrutiny of program spending, a hiring slowdown in Q2, and a hiring freeze in Q3. At the start of Q4, we implemented a workforce reduction of approximately 8%. Decisions that impact our employees are always difficult. I take great pride in fostering the NetApp culture, and I'm committed to using this difficult action to refocus our team, guided by the values and mission of the company. Our hybrid flash and QLC-based all-flash arrays continue to perform well, benefiting from customers' price sensitivity in this challenging macro. The shift from high-performance, All Flash Arrays to lower cost solutions, coupled with a lower spending environment, especially among large enterprise and US tech and service provider customers who are large consumers of Flash, created headwinds to our product and All Flash Array revenues. In Q3, our All Flash Array business decreased 12% from Q3 a year ago, to an annualized revenue run rate of $2.8 billion. Public cloud ARR of $605 million did not meet our expectations, driven by a shortfall in cloud storage as a result of the same factors we experienced last quarter. Spending optimization and the winding down of project-based workloads like chip design, EDA, and HPC were headwinds again in Q3. We have a sizable base of public cloud customers with a number of large customers who have grown rapidly over the past year and are now optimizing. Their cost optimizations mask the growth of other customers. We continue to add new customers and churn has remained consistently low. Overall, the CloudOps portfolio performed to plan. Cloud insights are stabilized, and SPOT continues to grow nicely, benefiting from the cost optimization trend. Our dollar-based net revenue retention rate decreased to 120%, but it's still within healthy industry norms. We are confident that we remain well-positioned to take advantage of the secular growth trends of data-driven digital and cloud transformations. We are aligned to customers' top priorities and have demonstrated success in controlling the elements within our control. Building on that solid foundation, we are sharpening our execution to accelerate near-term results while strengthening our position for when the spending environment rebounds. We have three areas of focus. First, We will remain prudent stewards of the business and will continue to tightly manage the elements within our control. Second, we are reinvigorating efforts across the company in support of our storage business. Third, we are building a more focused approach to our public cloud business. Starting with the first area of focus, remaining prudent stewards of the business and managing the elements within our control. We will maintain our focus on cost controls so that expenses do not grow ahead of revenue. We will achieve this by maintaining our scrutiny on program spending and hiring, as well as focusing our investments on the products that represent the biggest opportunity. We've made difficult decisions to reduce investment in products with smaller revenue potential, like Astra Data Store and SolidFire. The results of this focus are visible in our ability to maintain our free cash flow, operating margin, and EPS guidance despite lower revenue. On to the second focus area, reinvigorating our storage business. As we moved rapidly to embrace cloud, we lost some momentum in our hybrid cloud business. We are taking decisive action to strengthen our position and performance by better addressing the areas of market growth, delivering more customer value and realigning our go-to-market activities to better address this opportunity. We were slow to fully embrace the customer desire for lower-cost, capacity-oriented all-flash systems. At the start of Q4, we rectified that situation with the introduction of the AFF3 series, the most comprehensive industry-leading portfolio of QLC-based all-flash arrays. that addresses a wide range of workloads and price points. These products will help customers manage through a cost-sensitive environment while at the same time supporting their pursuit of sustainability targets. Initial response has been very positive, and we are already coding deals for customers. The AFF C-Series will drive AFA revenue and support product gross margin as customers rotate from lower margin hybrid flash to wall flash systems. In addition to expanding our product portfolio, we've introduced a number of innovations to improve the customer experience and bring predictability to their investment process. In Q3, we released Blue XP, a unified control plane that helps decrease resource waste, complexity, and the risk of managing diverse environments. As a part of our sustainability commitment, we are previewing a new dashboard in Blue XP to help customers understand their data center carbon footprint across environments. Early in Q4, we introduced NetApp Advance, a best-in-class portfolio of programs and guarantees, which is already helping us win new customers and drive revenue. We are rebalancing our sales and marketing efforts to better address the significant storage market opportunity, including aligning compensation plans to drive sales of our reinvigorated storage portfolio. We believe that these actions will enable us to drive product revenue growth and regain share in the all-flash-ray market. Finally, our third area of focus, building a more focused approach to cloud. While we are reinvigorating our storage business, we have no intention of taking our foot off the pedal in public cloud. It represents a huge growth opportunity for us with a gross margin profile that is accretive to the business. Additionally, our public cloud services are highly differentiated with a multi-year advantage over our traditional competitors and create customer preference for NetApp. We have sharpened the focus in our CloudOps portfolio and have taken actions that could have future revenue and ARR implications. We believe that our CloudOps services will continue to deliver stable, steady growth over the long term. Our customer success team has made good progress in driving utilization of our CloudOps services, but we need to do more with our cloud storage and data services. Additionally, we recognize that we have not been using our go-to-market resources to their best effect here. In addition to refocusing our sales team on the reinvigorated storage portfolio, we are identifying ways to most effectively align our sales resources to the buying centers and consumption models for all our solutions. Our cloud storage business is predominantly consumption-based and largely driven by our hyperscaler partners. These factors, coupled with the current cloud cost optimization environment, have impacted our ability to forecast ARR. However, as we grow the business, the impact from a subset of customers will be mitigated, smoothing its growth and improving predictability. I want to underscore my confidence in this opportunity. The migration of enterprise applications like SAP and VMware to the cloud, as well as cloud-native applications like artificial intelligence, create a massive market in which we can grow. We believe strongly that public cloud services can be a multi-billion dollar ARR business for us. However, achieving that target will take longer than we initially planned. due to the industry-wide slowdown in cloud spending and our recent performance. In closing, we have seen tangible success from our efforts to manage the elements within our control in a challenging environment. Despite our lowered revenue outlook, we have preserved free cash flow and EPS expectations. In the first three fiscal quarters of this year, We have returned over $1 billion to shareholders and reduced share count by 4%. We are sharpening our execution to accelerate near-term results and enhance our position for the long term. We are taking these steps now so that as we begin FY24, we are in a new, more focused operating model to attack the opportunity ahead, drive growth, and deliver shareholder value. Before turning the call over to Mike, I want to give my thanks to the NetApp team for their operational discipline and rapid response to set us up for better results. I have seen firsthand how hard they are working to navigate the challenging environment, and I really appreciate their efforts.
spk22: Thank you, George. Good afternoon, everyone, and thank you for joining us. Before we go through the financial details, I think it would be valuable to reiterate the key themes for today's discussion that George highlighted. Number one, despite the temporary headwinds to revenue, our discipline operational management yielded op margin and EPS above the high end of guidance. Number two, the macro backdrop and demand environment continue to be major headwinds. The weakening IT spending environment was most pronounced, in our large enterprise and U.S. technology and service provider customers and materially impacted our all-flash revenue in Q3, while significant cloud optimization across all three major hyperscalers continued to weigh heavily on AIR growth. Although the U.S. dollar weakened slightly during Q3, FX continues to be a material headwind to our financial results on a year-over-year basis. Number three, as we navigate through this fluid demand environment, we remain laser-focused on driving operating margins and free cash flow generation. Towards this end, we took swift action in Q3 to control costs through increased program spending scrutiny and a hiring freeze. And at the start of Q4, we implemented a reduction in force of approximately 8%. In addition to adjusting our own cost structure, we also introduced C-Series, a portfolio of QLC capacity flash arrays to support cost-sensitive data center customers, and we continue to work with our cloud customers to help optimize their spending. And number four, as a result of our disciplined cost management, we are reiterating our full-year EPS guide of $5.30, to $5.50. We are also confident in our free cash flow target of $1.1 billion, adjusting for the restructuring and one-time cash payment in Q4. From a capital allocation perspective, we remain committed to returning more than 100% of fiscal 23 free cash flow to investors through dividends and share repurchases. Now to the details. As a reminder, I'll be referring to non-GAAP numbers unless otherwise noted. Q3 billings were $1.57 billion, down 11% year over year. Revenue came in at $1.53 billion, down 5% year over year. Adjusting for the 340 basis point headwind from FX, billings and revenue would have been down 7% and 2% year over year, respectively. Even with the challenging Q3, our cloud portfolio continues to positively impact the overall revenue growth profile of NetApp. Hybrid cloud segment revenue of $1.38 billion was down 9% year-over-year. Product revenue of $682 million decreased 19% year-over-year as customers took a decidedly cautious approach to capital spending. Total Q3 recurring support revenue of $616 million increased 5% year-over-year, highlighting the health of our installed base. Public Cloud ARR exited Q3 at $605 million, up 29% year-over-year. Public Cloud revenue recognized in the quarter was $150 million, up 36% year-over-year and 6% sequentially. As highlighted by our three major hyperscaler partners, customers continue to optimize their cloud spend as organizations are exercising caution given the macroeconomic uncertainty. While the timing of the recovery remains unclear, we are confident the secular trends of AI, machine learning, IoT, and high-performance computing along with the migration of enterprise apps like VMware and SAP, will drive long-term growth in cloud storage consumption. Recurring support and public cloud revenue of $766 million was up 10% year over year, constituting 50% of total revenue. We ended Q3 with $4.2 billion in deferred revenue, an increase of 6% year over year. Q3 marks the 20th consecutive quarter of year-over-year deferred revenue growth, which is the best leading indicator for recurring revenue growth. Total gross margin was 67% in Q3, in line with our guidance. Total hybrid cloud gross margin was also 67% in Q3. Within our hybrid cloud segment, product gross margin was 46.5%. including a two-point year-over-year headwind from FX. As noted, our large enterprise and U.S. tech and service provider customers have continued to reduce CapEx spend as they right-size their spending envelopes. These customers are the most forward-leaning technology adopters and the biggest consumers of all-flash systems in the economy. And their pause in CapEx spending has had a material impact on our total revenue all flash mix and product margins. And while the supply chain component premiums and NAM pricing notably improved in Q3, we had to work through higher cost inventory during the quarter. We expect the improving supply chain and NAM pricing to be a tailwind to product margin in Q4 and fiscal 24. Our growing recurring support business continues to be very profitable. with gross margin of 93%. Public cloud gross margin of 69% was accretive to the corporate average for the ninth consecutive quarter. We remain confident in our long-term public cloud gross margin goal of 75% to 80% as the business scales and an increasing percentage of our public cloud revenue is driven by cloud and software solutions. While revenue came in at the low end of guidance, Q3 highlighted our operational discipline and cost controls with operating margin of 24%, including two points of FX headwinds. EPS of $1.37 came in above the high end of guidance and included 14 cents of year-over-year FX headwind. Cash flow from operations, was $377 million, and free cash flow was $319 million. Inventory turns increased to 12 in Q3, up from nine in Q2, as supply chain challenges eased in the quarter, enabling us to take down inventory by nearly $70 million sequentially. During Q3, we repurchased $200 million in stock and paid out $108 million in cash dividends. In total, we returned $308 million to shareholders, representing 97% of free cash flow. Share count of $219 million was down 4% year over year. We closed Q3 with $3.1 billion in cash and short-term investments, up $108 million sequentially. Now to guidance. As George discussed, we have seen continued softening in the macro backdrop with customers taking a decidedly cautious approach to spending. We now expect fiscal 23 revenue to be roughly flat year over year, which includes three to four percentage points of FX headwind. In fiscal 23, We continue to expect gross margin to range between 66 and 67% as elevated component costs and FX headwinds weigh on product margins. While the timing is uncertain, we remain confident that our structural product margins will normalize back to the mid-50s in the fullness of time, particularly when you factor in our new C-series portfolio which will largely displace lower margin hybrid spinning disc systems in our product mix. Given our discipline cost controls, we are raising our fiscal 23 operating margin guidance. We now expect that margin to range between 23 and 24%, which includes approximately two points of FX headwind. Last quarter, We committed to protecting both EPS and free cash flow during this uncertain macro environment. Today, we are reiterating our full-year EPS guide of $5.30 to $5.50, which includes 54 cents of currency impacts. We also continue to expect to generate $1.1 billion in free cash flow, excluding one-time items. From a capital allocation perspective, we remain committed to returning more than 100% of fiscal 23 free cash flow to investors through dividends and share repurchases. Now on to Q4 guidance. We expect Q4 net revenues to range between $1.475 billion and $1.625 billion, which at the midpoint implies an 8% decrease year over year or a 6% decrease in constant currency. In this macro environment, we expect customers to continue to optimize their cloud spend at our three major hyperscaler partners. As a result, we expect cloud revenue and ARR to be approximately flat sequentially in Q4. Please note, as we head into fiscal 24, we plan to anchor our cloud segment guidance on revenue dollars instead of ARR. To be clear, we will continue to disclose cloud ARR as a key metric as we go through the year. We expect consolidated gross margin to be approximately 67%. As we head into Q4, we are forecasting a material reduction in component premiums, decreasing NAND costs, and engineering product efficiencies. As such, we are confident that product margins will rise in Q4. These trends also position us nicely heading into fiscal 24 to drive the leverage through our business model, particularly as customers begin to re-engage on all-flash capacity build-outs and customers mix shift away from hybrid spinning disk systems to new QLC all-flash While the exact timing is unclear, large enterprise and U.S. tech and service provider customers are the largest consumers of data and storage in the global economy, and our all-flash ONTAP systems are structurally linked to their data growth cross-cycle. In Q4, we expect operating margin to range between 23% and 24%. We anticipate our tax rate to be approximately 21%. We are forecasting earnings per share for Q4 to range between $1.30 and $1.40 per share. Assume that our Q4 guidance is net interest income of $7.5 million and a share count of approximately 218 million. In closing, I want to thank the entire NetApp team for their continued commitment in such an uncertain economic environment. I'll now hand the call back to Chris to open the call for Q&A. Chris?
spk29: Thanks, Mike. Operator, let's begin the Q&A.
spk14: We will now begin the question and answer session. To ask a question, you may press star then one on your touchtone phone. If you're using a speakerphone, please pick up your handset before pressing the keys. And to withdraw your question, please press star then two. And at this time, we'll pause momentarily to assemble our roster.
spk13: And the first question will come from Amit Daryani with Evercore.
spk14: Please go ahead.
spk18: Thanks for taking my question. I guess the first one I had was if I think about the delta and cloud ARR from 700 million last quarter that we're expecting to maybe 605 range right now, how much of the delta or the drop, if you may, is due to macro issues versus something that might be more company specific? Is there a way to parse that out? And then do you see the resumption of growth happening in 24 as we go forward?
spk04: I think the broad teams that we saw were shared across all of the hyperscalers and across a broad range of customers. We continue to see good numbers of new customer additions to our cloud storage offerings, even though the impact in the quarter from there being acquired is lower. We saw no changes to the churn. in our cloud storage business, but we did see optimization, meaning movement of capacity from higher cost, more high-performance levels to lower cost, lower performance levels. And there was no predictable pattern in terms of what types of customers. As we noted last quarter, we also saw some reductions in spending from customers who wrapped up projects with us. So I will just say this is part of normal cloud behavior and consumption. We feel good about the additions. We feel good about our engagement with customers. And we feel good about the fact that we continue to broaden the number of use cases and customer value propositions we can address that should benefit us moving forward with a more focused route-to-market approach for cloud as well.
spk18: And could I spend maybe 60 seconds on the gross margin dynamics into April quarter? I think you're essentially saying I think gross margins are flat, up 20 basis points sequentially. But that's despite the fact you have a little bit of revenue leverage. And then it sounds like NAND pricing and commodity pricing broadly is coming down. So I would have thought gross margins could be up a bit more maybe in April quarter. So maybe you can just talk about the puts and takes on the gross margin line. That would be super helpful. Thank you.
spk22: Sure. It's Mike. I'll do both. Hybrid cloud just in a little bit of cloud margins as well. On hybrid cloud, what we really saw was if you go back to the two big drivers that we saw in the business, one is with our lower spending in u.s strategic large enterprise they are the largest purveyors of all flash so we saw all flash dollar and mix come down in addition we've talked about seeing um lower capacity i.e folks buying less terabytes per system that happened within both Flash and hybrid. So those two added together brought our margins down in Q3. We didn't really see a benefit on NAND or premiums yet. this is hopefully the last time i'm going to say this on a call because we fully expect in q4 that to finally start to realize in the p l we will see the benefits of of a lot lower premiums and finally the lower cost nan as we work through the inventory we'll roll through the p l so we feel good about the gross margins projection in the april quarter being at least 50 percent and then cloud margins hey it's really dependent uh more than anything on scale We feel good about getting to the mid-70s as we scale that business, but we do need to drive higher revenue. So hopefully that helps.
spk05: Super. Thank you.
spk11: All right. Thanks, Amit. Next question?
spk14: The next question will come from David Vaught with UBS. Please go ahead.
spk16: Okay. Great. Thanks, guys, for taking my question. You know, maybe, George, I just want to go back to your comment that you mentioned that you lost some momentum in hybrid cloud. So I wanted to drill down on that comment. Can you maybe elaborate a little bit more specifically? What did you mean by that? Obviously, it's a key driver of the business and an important cash flow engine, but just would love to get some more color on that and then I have a follow-up. Thanks.
spk04: I think there are three elements of that. I think the first element we have been a little bit later than we would have liked to introduce lower cost more value oriented capacity flash arrays we've corrected that we feel really good about the early interest in our c series the second was that we have moved resources to the more stable steady growth parts of the market like the commercial market and lower parts of the enterprise from the cyclical you know large enterprise segment we haven't done as much as we need to and we'll continue to do that heading forward And the third is that from a compensation and goal alignment perspective, we're going to sharply focus certain parts of our field organization to drive our flash portfolio while aligning other parts of our field organization to focus on the cloud business.
spk16: Got it. And then maybe just a follow-up to that is, so typically what is the lead time or how does the cycle or the sales cycle work from, you know, let's say start to traction and for these initiatives? Should we expect sort of a recovery in, let's say, the second half of fiscal 24 in these particular markets driven by the strategy, or does it take a little bit longer or maybe shorter to see some tangible benefits? Thank you.
spk04: I think, first of all, we are excited about the C-Series products. They will be available this quarter. I think the material impact of those product portfolios will be in the first half of next fiscal year. The large enterprise segment will continue to be a place of caution for us. I think that we are working with our customers to understand their buying behavior. My sense is that – and my hope is that they are back – buying more aggressively than they have been in the second part of next fiscal year. So we hope that the product portfolio is in the market this quarter. Commercial and lower-end parts of the enterprise should see some benefits from that in the first half of next fiscal year, but the large enterprise segment we're a bit more cautious about, and your expectation is more accurate around second half of next fiscal year is our hope.
spk15: Great. Thank you very much, guys.
spk11: Thanks, David. Next question?
spk14: The next question will come from Stephen Fox with Fox Advisors. Please go ahead.
spk17: Hi. Good afternoon. Just following up on those last comments around the commercial versus large enterprise, I guess, how do we think about just sort of a pivot back so that you're prepared for the cycle? Like, what are you looking for in order to maybe have the right resources ready for when the large enterprises do come back and you need to be prepared to service them in a more aggressive manner. And then I had a follow-up.
spk04: We are very closely engaged with these customers. We've known them for decades. I think the fundamental pattern is the improvements in their business prospects.
spk05: So as soon as they see that, they start the discussions with us on purchasing.
spk17: Okay, that's helpful. And then just in terms of the benefits now with NAND and Other component costs low. Can you just talk about, give us a sense for how much of your sales are benefiting from the low cost of NAND in this current quarter and how much more there would be to go before you're like at 100% of where NAND prices are? Thanks.
spk22: So this quarter, on the low-cost end, it's not a big number, Steve, in this quarter. We do expect that that will be a significant contributor going into fiscal 24. I would just say take a step back. On the margin side, there are two significant drivers to our optimism as we look at product margins in 24. One is the premiums. We've talked about that. It's about $50 million a quarter. It is a material premium. improvement going in the next year. NAND, as we all know, has come down materially every quarter since in the last three quarters. We're finally going to be able to realize in our P&L as we move through the high-cost inventory. And then you talked about the mix. That will also benefit product margins going into next year. And then, goodness, hopefully FX also helps. So I would add all four of those together when you look at product margins in fiscal 24.
spk17: Great, that's helpful.
spk14: Thank you.
spk11: Thanks, Steve. Next question.
spk14: The next question will come from Wamsi Mahan with Bank of America. Please go ahead.
spk19: Yes, thank you. It sounds like you were impacted by both share and weaker demand in All Flash. Is that correct? And is the share loss because of product gap that you are now filling with AFFC It just seems like a large decline coming just from the low end of the AFF market, so any color that would be helpful, and I will follow up.
spk04: I think that our exposure to the large tech and service provider segments and our large market share in markets like Germany exposed us when those segments and countries slowed down in their purchasing behavior. I think that having a smaller number of QLC products also precluded us from participating in some purchasing activities, some RFPs in the past couple of quarters. And I think we're excited about the return to having the best lineup of flash, both performance and capacity flash, and we've got to see progress in terms of
spk19: continued progress in our enterprise and commercial customers over the next few quarters to wait for the large enterprise purchasing to come back okay okay thanks george and and you're exiting this year with you know somewhat worsening momentum given given the macro from down two percent constant currency in q3 to guiding down six percent in in q4 um despite sort of this new introduction of of new products Any early thoughts into fiscal 24? I know you commented on the margin improvement and the confidence there, but anything on the revenue side that you can help us with would be super helpful. Thank you.
spk04: Yeah, I think, first of all, you have seen us be disciplined stewards of the business in good times and bad. You should expect us to continue to maintain operating expenses, you know, tightly managed until we see growth. Product margins, as Mike said, should have significant upside as we roll into fiscal year 24 as both mixed shifts towards all-flash and component costs in all-flash come down as well as premiums go away. In terms of returning to growth, listen, I think that we will be aligning our resources to be much more focused on our respective businesses. in the flash market you should expect us to continue to track the progress of our flash market share i think that as i said both enterprise and commercial segments should see growth while the large enterprise takes some more time to come back and then i think in terms of cloud listen i think consumption will continue to be a headwind for a period of time as our cloud provider partners have also said that does not mean that we are going to you know not continue to accelerate new customer acquisition and a more aligned go-to-market model for flash and for public cloud services respectively will help us do that execute better against each of those opportunities We'll tell you more when we guide fiscal year 24.
spk05: Okay, thank you, George.
spk11: Thanks, Lamzi. Next question?
spk14: The next question will come from Madi Hassini with SIG. Please go ahead.
spk06: Yes, thanks for taking my question. It seems like April being the fourth quarter fiscal year helps with a little sequential bump in revenue. but should I expect a rather seasonal trend into Q1 fiscal year 24? I don't have a follow-up.
spk05: Listen, at this point, we are being appropriately conservative in our guidance.
spk04: I think that we see the impact of a tough macro environment on customer spending. And both Mike and I are being appropriately prudent in our Q4 guide. We're not guiding Q1 at this point. We'll guide fiscal year 24 and Q1 when we do that.
spk05: But at this point, I want to be prudent about, you know, what we see in the market.
spk06: Got it. And then for Mike, should I assume that the full impact of the headcount reductions is dialed into the April quarter, or would you be able to reduce the OPEX into July quarter?
spk22: yeah thanks thanks maddie for the question so we'll get a portion of the restructuring call it 70 to 80 percent because of notifications and other things so that is baked into our q4 implied opex of about 675 which is down from our previous number of about 715 most of that is restructuring and some incentive comp and then hey the other thing again we will guide q1 when we get there i just want to add two other things to george's great summary going into next year we talked about product margins we talked about opx keep in mind too that fx has been a material headwind for us this year and we expect hope that that is at least flat the other thing is keep in mind from a tax rate perspective we've grown eps even with a significantly higher tax rate so hey lots of good things going into fiscal 24 that give us confidence in being able to drive the bottom line thank you thanks eddie next question
spk14: The next question will come from Tim Long with Barclays. Please go ahead.
spk10: Thank you. I have two questions, if I could. First, I'm just curious on the fresh seed product. Could you talk a little bit about, it sounds like you're expecting that it will cannibalize or replace some of the disks and hybrid-based systems. Any risk there that there is some impact on the
spk04: performance flash and what would that you don't mean to margin structure or revenues and then I had a follow-up on the cloud after that I think the capacity flash arrays that we recently announced have a workload profile and a performance profile that's distinct from the performance flash array performance flash are typically sub millisecond you know kind of latency and uh in capacity flash it's about two to three milliseconds so they're distinct use cases capacity flash will be an upsell on the hybrid flash array and will over time impact the percentage of our business makes that hybrid flash okay thanks that's helpful and then on the cloud part and the recovery uh two-parter one have you noticed any level of engagement and we get the push outs and
spk10: that's going around, but any different level of engagement by the big cloud players? And then related to that, how have you guys progressed with transitioning on-tap, on-premise customers to also start taking some of your cloud-based services in their hybrid cloud deployments? Thank you.
spk04: We continue to have great engagement with our cloud provider partners. As I mentioned, customer acquisition continues to be a good part of our cloud business. The impact in the quarter is limited because the initial deployments are small. So that's the first. Second, with regard to cross-selling multiple cloud services after the initial use case, we have done well and I'm pleased with progress. In terms of the customers that we are engaged with on consumption, there is no churn difference, right? So the pattern is they are reducing the performance level of the storage use case, but they're not churning off our service, so it feels really good. Actually, I think it's the best part of being a partner is to help your client use the right use combination of services. And then in terms of penetration of our install base, while it's early, We continue to see that moving forward steadily.
spk05: I think the penetration in our NetApp managed enterprise accounts is much higher than in our commercial segment.
spk14: Okay. Thank you very much.
spk11: Thanks, Tim. Next question?
spk14: The next question will come from Sameek Chatterjee with JP Morgan. Please go ahead.
spk26: Hi. Thanks for taking my question. I guess I had two on the public cloud, and if I can just start with, Just the broader trends that you're seeing in relation to public cloud and the pressures around consumption and optimization, it does indicate that not every use case that the enterprises were leveraging were critical in the cloud. How do you think about some of the addressable market that you were defining around the cloud storage and cloud ops? Just in relation to that, I guess enterprises don't see everything as being critical in the cloud and there's a lot more room for optimization as is being demonstrated during these budget cuts and have a follow-up.
spk04: First of all, I think that the long-term trend towards cloud continues to be a strong trend. I think even if you look at the most recent data from analysts as well as from the cloud providers, the public cloud market growth is higher than data center infrastructure growth. So that's one. I think second is, you know, we are learning the behavior patterns of different workload profiles in our customer base. I actually think the fact that customers can spin up and spin down data environments is a benefit to the cloud model over the long term because the real cost of operating a cloud environment will then be lower than what you would see on premises. We are, for example, being able to understand and as we spread the consumption of our cloud services across a much larger customer base, the impact of any particular customer's change in behavior will actually be much less than it is today. So we remain bullish about the cloud opportunity. We're more sharply focusing our go-to-market resources to go after it and continue to sharpen the customer success motion to allow our customers to benefit from the use of our technology more completely.
spk26: Okay. And maybe on the same lines, just digging in a bit deeper, like what are you seeing in relation to sort of the difference in engagement on spot versus – cloud insights and when you have net revenue retention rates of around 120%, like how does that break down between Spot and the rest of the portfolio maybe seeing a bit more challenges?
spk04: Spot has done well and cloud insights has stabilized and met our internal targets. So the shortfall was mostly from the cloud storage business. I think that in SPOT, it's the opposite, right? When people are concerned about cost optimization, SPOT is a perfect tool for that, and it had a good quarter. Thank you.
spk11: All right, thanks, Nick. Next question?
spk14: The next question will come from Chris Sankar with Cowen & Company. Please go ahead.
spk32: Hi, thanks for taking my question. The first one is, it seems like despite the cloud optimization service being 40% of your portfolio, your cloud portfolio, the magnitude of decline from public cloud service seems to be more than offsetting any improvement there. So can you tell us how was the performance of this? And do you think at some point this year, calendar year, it could get to be more than 50% of your cloud ARR and then add a follow-up?
spk04: We continue to add new customers to all of our cloud services, cloud ops and cloud storage. The impact of those customers in the first few quarters of their being acquired is actually small because they typically find small deals and they're testing out the services or they deploy a development and test environment rather than a production environment. Those customers were actually, the benefits to our business from those customers was overrun by the reduction from some of the large customers who contracted their spending in the quarter. So we feel good about new customer additions. Can we do more there? Surely. But I don't think that was the material issue in the quarter.
spk22: And if I could, it's Mike. We talked about, Chris, hey, cloud storage is about 60%. Cloud Ops is about 40%. We don't see that changing materially. It will move around a little bit by quarter, but we expect that to remain relatively consistent over the next several quarters.
spk32: Got it, got it. Super helpful, George and Mike. And then as a quick follow-up, George, kind of like what is your visibility today? Like how many months visibility do you have? And also to an earlier question, George, you mentioned that, When a customer's business gets better, they'll start spending again. I mean, I just wanted to find out, is it as simple as that, or do you have to look at other metrics, like kind of how you said deal sizes are smaller, maybe deal size gets larger, you don't need a CF approval for purchases? Are there any other leading indicators to look into? Thank you.
spk04: We do a whole lot of account-level analysis, especially for our larger customers. We look at their total wallet. We look at whether we are gaining share or losing share. We look at do we need to bring new business models to the customer. We have done well with our consumption business, our Keystone offering. There are many customers that have chosen to use that platform. you know over the past couple of quarters rather than go the capex route so we're heavily involved with customers right i i'll just tell you that it's a daily conversation with customers i i'm just trying to sort of paint the broader theme that in general what we see with the larger customers is that when their business outlook improves they generally start to purchase some segments that typically go ahead of GDP and economic, you know, performance, lead the market, and other parts of that large enterprise segment come along when GDP turns around. So, you know, look at the business cycle of those customers. That's probably the best leading indicator.
spk32: Thanks, George.
spk11: Thanks, Krish. Next question.
spk14: The next question will come from Matt Sheeran with Steeple. Please go ahead.
spk31: Yes, thank you. I had a question on the pricing environment. Are you seeing any incremental pricing pressure from competitors given the slower demand environment? And with the expectation of lower input costs, both on components and NAND, give you an opportunity to be more aggressive on pricing? Or is that not part of the playbook?
spk04: I think it's always a competitive environment, and it continues to be a competitive environment in a, you know, tough demand environment. I don't see any player doing anything kind of, you know, out of the ordinary. I think that just like everyone else, we see the opportunity, especially with QLC-based flash arrays, to be competitive in the market.
spk14: Okay. Thank you.
spk11: Thanks, Matt. Next question?
spk14: The next question will come from Sydney Ho with Deutsche Bank. Please go ahead.
spk23: Great. Thank you. You guys have seen a few down cycles in the past 10 years where you saw multiple quarters of overall revenue decline of 10% or more on a year-over-year basis. I think that was in 2016, 2020. Curious how you think this cycle will shake out. Maybe just help us compare and contrast with the previous cycles in terms of the death and duration of a downturn. Maybe they're completely different. And then I'll follow up questions.
spk04: Listen, I think that we've got a different mix of business today than we did in the past. I think there's a growing percentage of our business from more recurring revenue business models like the cloud business. I think we have tried to move more of our resources to parts of the market that are less cyclical and that allow us to acquire new customers to broaden our customer base. I would say we've done a good job, not enough, but we've certainly seen good progress and we will continue to pivot in that direction. I think the large customer segment behavior pattern is quite similar to what we've seen in the past. You know, I think that... 2016 is quite similar to what we see today the only thing that I would point out is that the you know for many customers 2020 was a very difficult year and so there's a you know it hasn't been this downturn has not been you know, presaged by many, many years of economic expansion. So we're hopeful that, you know, customers will be back buying in a more predictable, you know, pattern than they have in the past.
spk23: Okay, great. That's great. Maybe a quick follow-up here. Just on the earlier answer on the operating expenses, you talk about holding OPEX flat until you see growth. But to be clear, are you expecting OPEX to be down in the July quarter from the 675 level in the April quarter? which I know it's seasonally down for OpEx anyways for the July quarter. And you hold expenses at those levels going forward until revenue growth resumes. Is that how we should think about it?
spk22: Yes. It's Mike. So there's a couple of nuances. I'll try to keep this brief is that in, in the, q4 number we do have a portion of the restructuring benefit we'll get all of that in q1 the thing that will come back in q1 is incentive compensation hopefully will come back you've seen this sydney in the last you talked about some of the downturns you've seen this coming out of it as well so on an absolute dollar perspective it's probably up slightly q4 to q1 just based on that but everything else from a controllable perspective, we will try to keep that as flat as we can outside of movements and incentive problems. Okay, great. Thank you.
spk11: Thanks, Sydney. Next question?
spk14: The next question will come from Jim Suva with Citigroup. Please go ahead.
spk07: Thank you. I have different questions, one for George and one for Mike. I'll ask them at the same time and y'all can answer them in any order. But George, In the past several years, you have gained significant market share, very significant. With this slowdown, I'm wondering if you're seeing any share shifts. Are you continuing to gain share or are you seeing any competitive pricing get even more aggressive? I know it's a competitive market, but your past several years have spoken multiple leagues of share gains. And so I'm just kind of wondering from that perspective. And then for Mike, Can you comment on the FX? Are we looking at kind of maybe two more quarters and then it laps or three or four more quarters? Because the FedEx, I'm sorry, the FX headwinds are very severe and you're still keeping your full year guidance, which is remarkable. But the FX, you simply can't just discredit it because it was so material. So any looks of when we start to lap that? Thank you.
spk04: I think on the share part, our exposure to the large enterprise is bigger than some of our competitors. And so I think in a down cycle, we will probably concede share given our exposure to those customers. I think the second is now that we have a more kind of full lineup of capacity flash arrays, I feel good that we can compete in all the segments of the flash market, which are key to driving share gains. and uh keep the hybrid flash segment where we have a strong offering moving forward and then i think as i noted in my comments we are going to better align our execution in the field so that we can more sharply focus on the storage market and more sharply focus on the cloud market in a more tailored go-to-market model for each
spk22: And, Jim, it's Mike. On your FX question, for a full year now, this is on revenue, we expect it to be about a 350 basis point headwind for the full year, about 140 basis points in Q4 compared to 340 in Q3. I would expect that it would be almost zero but slightly a headwind in Q1 and then lap in Q2.
spk08: Thank you so much for the details and clarifications.
spk11: Thank you, Jim. Next question.
spk14: The next question will come from Jason Adder with William Blair. Please go ahead.
spk09: Yeah, thank you. Hey, George, are there any headwinds that you guys are seeing on the revenue side from NAN pricing coming down sharply on your AFA business? In other words, just street pricing because we know some of your competitors have kind of a cost plus cost model, a margin model.
spk04: I think that overall customers budget in dollars. And so we've segmented the market and the use cases quite distinctly for performance versus capacity flash. I don't think there's going to be material cannibalization between the two.
spk05: I think it really comes down to customer budget dollars being available.
spk09: Gotcha. So is this different than what we saw back in, like, 2018, 2019, where NAN prices came down really high? drastically and it affected kind of revenue for the whole industry?
spk04: I think that, you know, we've always seen customers buy in dollars and they budget in dollars. I think if you ask me right now, I don't actually see the NAND pricing coming down being the real headwind. I really do think it's customers' budget and IT spending that's the more material area of focus for us.
spk14: Okay, thank you.
spk11: Thanks, Jason. Next question?
spk14: The next question will come from Meta Marshall with Morgan Stanley. Please go ahead.
spk01: Great. Thanks for fitting me in. On the CloudOps portfolio, you guys have spoken to kind of a more aligned or sharpened go-to-market motion. I just wanted to get a sense of some of the integrations of that product portfolio that was going to happen and just whether that's a part of that kind of refined go-to-market and where we are on that. And then the second kind of piece of that question is just on the cloud storage piece, you guys have had a little bit less visibility into kind of that customer set, just getting a sense of, you know, are some of these sharpening go-to-market motions, kind of overlay sales, just anything that's happening on the cloud storage to increase visibility there? Thanks.
spk04: Yeah, I think first, Mita, on the cloud ops piece, we've brought together the sales teams for Instacluster, CloudChecker, and Spark into one unified cloud ops selling motion. And we've seen good momentum with the integrated team. I think particularly spot and Instacluster, there's good synergy in terms of customer buyer and buying motion that we hope to exploit over the next few quarters. It's too early to call it a success yet. In terms of the product portfolio, we brought some of the functionality of Cloud Checker into SPOT already for compliance, and you should see us bringing more of those capabilities into SPOT. With regard to cloud storage, You know, listen, I think the most important work that we're doing is to be closely aligned with the hyperscalers, hyperscale cloud providers, and some of the key application motions that are going on, SAP or, you know, chip design or VMware. And I think that what we are going to do as we head into FY24 is even more closely aligned our hyperscale sales resources with those buying motions. I think that that will give us a better understanding of customer behavior. We've seen good adoption of our customer success capabilities in our subscription cloud storage business, but we have yet to see the full impact from doing so in the consumption cloud business, and that's work ahead of us.
spk11: Great, thanks. Thanks, Nita. Next question?
spk14: The next question will come from Shannon Cross with Credit Suisse. Please go ahead.
spk30: Thank you very much. I'm wondering, how should we think about the impact of your 8% headcount reduction on your top line? I know you mentioned a couple of areas you've reinvested, but can you provide some more details on, you know, where the cuts were made and how much of it was, I don't know, the proverbial back office versus revenue-focused headcount? And then I have a follow-up. Thank you.
spk04: I think that those cuts are factored into our guidance for this quarter. And when we guide next year, you should expect us to factor those into the guidance. Broadly speaking, we focused our resources on the biggest market opportunities, and the places that we impacted were less significant contributors to revenue for us. I think in the cloud portfolio as well as in cloud ops, we've made some decisions that will have impacts to ARR going forward. But I think that those are in the spirit of let's focus on the best markets and the best opportunities. Our guidance for the quarter envisages those changes. Mike, you want to add anything?
spk22: Nope, nope. I think that's a great answer. It's all baked in. And, you know, we did it across the board. We tried to focus where we didn't have productivity or revenue issues, as George said, a little bit of ARR. Outside of that, we feel good that we focused on the right areas.
spk30: I guess, were there any cuts in hybrid cloud? And then my second question is, what drove the year-over-year increase in stock-based comp, given all of the pressures you're seeing? Thank you.
spk04: In hybrid cloud, as I noted in my comments, we impacted Astra data store. You know, we are able to solve the Kubernetes use case better through a combination of Astra control, which we continue to invest in, and ONTAP rather than a completely separate architecture like Astra data store. And then we had a small business in SolidFire that we continue to sustain, but we don't plan to grow going forward.
spk22: Hey, Shannon, on your question on stock-based comp, every six months we have to do a look back on our ESPP program, and there was about an $11 million catch-up entry in the quarter to take into account the lower price of those purchases. And you'll see that typically every six months when we do our ESPP, depending on the price movements of the stock during that period of time.
spk30: So that catch-up is done now, and assuming your stock stays where it's at, there will be another catch-up, so you'll be more at the $50 or $60 million level going forward, just to be clear.
spk22: So it stays in the run rate. It won't drop down, and what happens in six months is dependent on where the stock price is at that purchase date.
spk14: Okay, thank you.
spk11: Thanks, Shannon. Next question?
spk14: The next question will come from Nihal Chokshi with Northland. Please go ahead.
spk20: Yeah, thank you. What has been the year-over-year demand trend in the month of February relative to the January quarter? Has it worsened as implied by the guidance, even with the C-series now available?
spk04: We're not going to comment about what's happening this quarter. I think broadly speaking, we're cautious, as you can see in our guidance. about the pattern of IT spending for the year. I think many parts of our business performed well, but the large enterprise, particularly in the Americas, high-tech and service provider segments, and certain parts of Europe, particularly UK and Germany, have not performed as well, and we're concerned about, you know, how robust spending will be there in the short term.
spk20: Okay. And what's the postmortem on why you guys were late with the lower capacity product on all flash arrays?
spk04: We have hybrid flash arrays that serve those use cases. We believe that we could continue to support those use cases with hybrid flash. A few months ago, a few quarters ago, we created a capacity flash product We started to see strong pickup, but it was at the high end of our lineup, and we realized that we needed to introduce a full lineup, and that has taken us a little bit more time than we expected. So I feel good about our lineup now. It is the most comprehensive in terms of functionality, use cases, guarantees, and price and capacity points in the market.
spk24: Okay, thank you.
spk11: Thanks, Nahal. Next question.
spk14: The next question will come from Ananda Baral with Loop Capital. Please go ahead.
spk12: Hey, thanks, guys. Appreciate it. Hey, George, just sort of circling back to your remarks about concentration with financial services and service provider, do you feel the company has greater exposure to those end markets than your key competitors and And is there anything that you can do or that you're focused on to try to diversify that exposure? And then I have a quick follow-up. Thanks.
spk04: Listen, I don't want to comment about our competitors. I should let you ask them that question. I think what we have seen is that we have got a large base of high-tech companies and service provider customers and large enterprise customers. They are demanding customers, and they are forward-leaning, and there's lots of benefits to having those customers. But when they are in a down cycle, it does impact our business. Over the years, we've done a few things to expand our business. i think one we've continued to invest in the commercial segment it's too early to call that a broad push but we've seen good results we've also brought in the number of enterprise customers we sign up below the large enterprise and perhaps most importantly has been the push to grow a cloud business cloud has been the single single most strongest vehicle for new customer additions for us. And I'm very pleased with that route to market that we've enabled over the past few years.
spk12: That's great context. And the quick follow-up is both you and Mike in your, in your remarks, or Mike, I think in his remarks and yours in response to a question made reference to mixed shift in, in, in all flash in, in 24, sorry, not mixed shift, industry shift all flash in 24. And, So I was just wondering, is that something that you guys see as being distinct from what current trend is? Do you see a break in the trend? And that's it. So an amplification of the trend.
spk04: I think broadly speaking, as we have said in past cycles, when the price of NAND comes down, you see a mixed shift towards a flash-based system. Disk-based systems, you know, cost has been more steady than sort of up and down like flash. So that's the broad trend. In our case, we expect that shift to also benefit from the fact that we now have two complete lineups. high-performance flash, which will benefit from NAND, and capacity flash, which will also benefit from NAND.
spk12: I got it. I appreciate the context. Thank you.
spk11: Thanks, Ananda. Next question?
spk14: Our last question will come from Kyle McNeely with Jefferies. Please go ahead.
spk25: Hi. Thanks very much for the question. Can you talk a little bit about the positive impact you expect to have from AI on the business. What's the positive impact? Where will it come from? Is it higher mix of high performance, low latency, all flash? Is it sheer data growth or both those factors? And do you think we'll have to get past the near term softer macro environment that you've been talking about through 23 till we see some kind of material new AI workload growth? Thanks.
spk04: AI workloads continue to grow in parts of the market that are more resilient to commodity cycles. So, for example, life sciences, certain elements of financial services, industries that are more countercyclical have done well, and we continue to see that moving forward. AI workloads, especially those that do image and audio analysis, for example, in life sciences, you know, cancer detection or various types of diagnostic cases are perfectly suited to NetApp. I mean, we store a large number of files in a very high-performance system. And so we are benefiting from those use cases today. And certainly as the range of AI toolchain continues to grow, we expect that to be a more material contributor to our business going forward.
spk24: Okay, thanks. That's helpful.
spk27: Thanks, Kyle. I'm going to pass it back to George for some closing comments.
spk04: Thanks, Chris. Our strategy is aligned to the long-term secular growth trends of data-driven digital and cloud transformations. We address key long-term priorities for our customers with strong positions in each of our key markets and have demonstrated success in controlling the elements within our control. Over the course of our history, we have been through several challenging macroeconomic periods that we have used to sharpen our focus, attack new opportunities, and emerge in a better position. We are committed to doing that again. You can expect us to remain prudent stewards of the business, tightly managing the elements within our control, reinvigorate efforts across the company in support of our storage business, and build a more focused approach to our public cloud business. We'll give you updates on our progress in coming quarters. Thank you.
spk14: This conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
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