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spk17: Ladies and gentlemen, thank you for standing by. My name is Brent and I will be your conference operator today. At this time, I would like to welcome everyone to the OmniCell third quarter 2022 financial results conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question at that time, simply press star followed by the number one on your telephone keypad. If you would like to withdraw your question, Again, press star 1. Thank you. It is now my pleasure to turn today's call over to Kathleen Nemeth, Senior Vice President of Investor Relations. Please go ahead.
spk10: Good morning, and welcome to the OmniCell Third Quarter Financial Results Conference Call. On the call with me today are Randall Lipps, OmniCell Chairman, President, CEO, and Founder, Scott Seidelman, Executive Vice President and Chief Commercial Officer, and Peter Kuipers, Executive Vice President and Chief Financial Officer. This call will contain forward-looking statements, including statements related to financial projections or other statements regarding ONUSEL's plans, objectives, expectations, targets, expense management, or outlooks that are subject to risks, uncertainties, and other factors that could cause actual results to differ materially from those expressed or implied. For a more detailed description of the risks that impact these forward-looking statements, please refer to the information in our press release issued today in the OmniFIL Annual Report on Form 10-K filed with the SEC on February 25, 2022, and in other more recent reports filed with the SEC. Please be aware that you should not place undue reliance on any forward-looking statements made today. All forward-looking statements speak only as of the day hereof or the date specified on the call. Except as required by law, we do not assume any obligation to update or otherwise release publicly any revisions to our forward-looking statements. Our results were released this morning and are posted in the investor relations section of our website at ir.omnicell.com. Additionally, we'd like to remind you that during this call, we will discuss some non-GAAP financial measures. Reconciliation of these non-GAAP measures to the most comparable GAAP financial measures are included in our financial results press release posted in the investor relations section of our website. With respect to forward-looking non-GAAP measures, such as guidance and targets, we do not provide a reconciliation of forward-looking non-GAP measures to the comparable GAP measures on a forward-looking basis, as these items are inherently uncertain and difficult to estimate and cannot be predicted without unreasonable effort. With that, I will turn the call over to Randall.
spk02: Thank you, Kathleen. Good morning, and thank you for joining us today. This quarter, we continued to advance our strategy to transform the pharmacy care delivery model and deliver mission-critical medication management solutions to our customers. As I said at our recent investor day, I started this company 30 years ago to improve medication management and enable medical caregivers to spend more time with their patients. We continue to innovate each day to further this objective as well as to achieve our mission to be the clinician's most trusted partner. Our go-forward strategy is not only to continue to advance these important objectives, but also to deliver on the tremendous growth we see ahead of us as we transition our business to an as-a-service model. It is clear to us that our strategy is working as the demand for advanced services including retail SaaS solutions, remains strong. Advanced services are OmniSale's future, and we are especially encouraged by the strong results we're seeing for these solutions. We continue to focus on the long-term value we believe we can create by delivering cloud-based platform solutions designed to enable SaaS and tech-enabled pharmacy operations across the entire continuum of care. With that said, in the near term, we are seeing significant headwinds in our point-of-care products. The economic environment, including its effect on our health system customers, shifted rapidly toward the end of third quarter. This has caused many health systems to implement capital budget freezes and additional budget approval processes which is resulting in elongated sales cycles. At the same time, ongoing health system labor constraints have continued to increase, which has resulted in a higher than typical number of customers requesting to temporarily defer point of care implementations. These factors have adversely affected bookings and revenue in our point of care business, And we are updating our overall bookings and revenue outlook for the year accordingly. I do want to point out that despite the current environment, we are continuing to see major implementations move forward. We continue to believe our customers recognize the need for our point of care products to meet compliance. Like many other companies across industries, we are navigating a dynamic macroeconomic environment. We will continue to respond to this changing environment, including by implementing appropriate actions on expenses where needed to take what we believe is a prudent and disciplined approach to managing our business through this period. I'll speak more about these actions in a minute. Let's walk through the third quarter financial results. Third quarter revenue of $348 million was below our guidance range. driven primarily by customer requests to reschedule delivery and implementation of our point of care products. GAAP net income for the third quarter of 2022 was $17 million, or $0.37 for diluted share. Non-GAAP net income for the third quarter of 2022 was $45 million, or $1 per diluted share. This was in line with our guidance due to strong expense management, as well as reductions in performance-based compensation expense. Non-GAAP EBITDA for the third quarter of 2022 was $61 million. As I mentioned, despite headwinds in point of care, our advanced services, including our enlivened health products and solutions, continue to see robust demand. One example of this demand is the fact that in the third quarter, we installed a record number of CPDS, or that's our XR2 robot, as a service installation. We are also pleased with the momentum we are seeing in OmniCell1 and the strong demand for our IV compounding service. During the third quarter, Enliven Health closed a deal with a major northeast-based pharmacy chain, contracted for two key digital solutions. Enliven Health is expected to exit 2022 with an approximate annual revenue run rate, or ARR, of $90 million. As our retail customers appear to increasingly turn to Enliven Health, for our uniquely positioned SAS offerings. As well, we now have 152 of the top 300 US health systems under long-term sole source contracts. Many recent long-term sole source wins have been competitive conversions. This was the case for one of our two new long-term sole source customers, with the other being an existing OmniSale customer. that expanded its relationship with us. Whether a competitive conversion or a current customer, we believe health systems are choosing to enter into long-term sole source contracts with OmniSale due to our strong positioning with our advanced services offerings. Scott will provide more color on this growth shortly, but I wanted to acknowledge that our strong presence across the US health system is a testament through our 30 years of hard work by OmniCell employees. We find that the breadth and depth of our channel, our comprehensive portfolio of solutions, and our singular focus on the pharmacy continue to be important points of competitive differentiation for the company. We believe that we are uniquely positioned to capitalize on the growth opportunities ahead and that we're just getting started. We are facing headwinds and operating in a difficult environment. But as I said on our last call, OmniCell has been through many different market cycles in the past 30 years. We have navigated each of those cycles and evolved our business to ensure we meet our customers' needs, and we will continue to do so. On that note, I want to address how we intend to navigate the headwinds we are seeing we plan to take actions to significantly reduce expenses with a review of all areas of our cost structure underway. We intend and believe we have the ability to adjust our spending to align with revised bookings and revenue levels. At the same time, we plan to continue to invest in our advanced services. We believe they are OmniCell's future and that our continued investment in R&D and our innovation roadmap will enable us to continue to transform our business and support our growth agenda. Near term, we anticipate operating against the challenging backdrop, and we have revised our outlook for the year, taking this expectation into account. That said, we continue to be confident in our strategy And we believe OmniCell is well positioned to enable the digital transformation of the entire medication management continuum. Our healthcare system customers recognize the value OmniCell provides, and we look forward to delivering long-term value to all of our stakeholders. So with that, let me turn it over to Scott for some details on the quarter.
spk07: Thank you, Randall. As Randall noted, we saw significant headwinds primarily in our point-of-care products and solutions this quarter. Hospitals and health systems are under financial pressure, experiencing labor constraints, in some instances resulting in CapEx budget freezes and their additional budget approval processes resulting in elongated sales cycles. Also, in some cases, we have seen pauses in point of care implementations due to availability of health system labor or hospital construction delays. We are also now well over 50% through the XT upgrade cycle. We are currently operating in a difficult environment, particularly with respect to point of care. However, it is important to understand that we strongly believe our strategy to transform our business to an as a service model is working. How do we know? Let's look at a few of the key indicators we are tracking to gauge our success. First, we are seeing many of our advanced services customers achieving real ROI with these solutions. Whether it's through improved patient care, reduced labor expense, better compliance, and or improved financial performance, our customers are relying on us to partner with them to address the most pressing medication management challenges across the continuum of care. And as a result, we are seeing increasing referenceability for our services with customers proactively sharing their successes with other health systems. We are also seeing strong demand in the market, and our pipeline for these services appears to be growing faster than the market. Also this quarter, we saw record revenue for our central pharmacy dispensing service. And lastly, as I will discuss further in a moment, our advanced services portfolio continues to differentiate Omnicel with large health systems. For all of these reasons, we intend to accelerate our transition to advanced services and we are continuing to invest in our growth agenda. One example of what we believe is smart continued investment in our advanced services is our recently launched specialty pharmacy service that can help provide hospital systems with an additional potentially significant source of revenue to help ease some of the financial pressures that they are facing. We also believe that in the future, our transition to advanced services, which comes with projected predictable recurring revenue, will ease the point of care replacement cycle challenge we are currently experiencing. Next, I'll touch on a few of our recent customer highlights. At Investor Day, I spoke about our vision to transform healthcare by optimizing medication management within each setting of care with the patient at the center. We believe that this vision is resonating strongly with customers. Randall spoke briefly about this in his remarks, and we are really excited about the long-term sole source customers we have added recently as we continue to build strong partnerships among top 300 health systems through these agreements. To that end, we are excited to announce that a Virginia-based health system signed a five-year sole source agreement for Omnicel Central Pharmacy and Point of Care dispensing solutions. inventory optimization services, and cloud-hosted medication management platform. This customer signed the agreement after successfully adopting Omnicel's IV compounding service. This win of a top 300 health system customer was a competitive conversion that we understand was won due to our expertise and our commitment to investment in and focus on next-generation medication management. We are also excited to announce a new 10-year long-term sole source agreement signed with an Indiana-based health system. This customer was also an IV customer that is now implementing both XT automated dispensing systems and Omnicel One, our SAS advanced service that delivers inventory optimization capabilities. With the addition of specialty pharmacy services to our portfolio, we are engaging our customers more strategically. Our specialty pharmacy services team can work with customers to identify how the addition of an in-house specialty pharmacy will lead to better patient care and potentially significantly improve financial performance. Specialty pharmacy is a significant part of medication management, and our specialty pharmacy service is a key part of our portfolio. We signed two significant customers this quarter, and our pipeline continues to grow. Also this quarter, a longtime Omnicel customer in the South adopted additional advanced service offerings for inventory optimization and central pharmacy dispensing service to improve visibility and accelerate time-to-value realization for these solutions. We also hosted over 280 health systems for our Fall Illuminate Live event, which included the formal launch of our specialty pharmacy services offering that further expands our portfolio of advanced services, and other exciting solution updates. Event participants appeared very interested to hear how Temple University Hospital, a specialty pharmacy services customer, is achieving significant financial outcomes through their in-house specialty pharmacy operations. Also within our advanced services portfolio, Enliven Health has been performing very well. Enliven is helping pharmacies streamline and automate their patient engagement and clinical and financial workflows. This frees up critical time for pharmacists, allowing them to practice at the top of their license and provide high-value clinical services that improve patient health outcomes and strengthen bottom-line pharmacy business results. As Randall mentioned earlier, we are excited about the new deal we closed with a major Northeast-based pharmacy chain that contracted for two key digital solutions. We believe our strong execution will continue to help retail pharmacies overcome current challenges to deliver better care and increase profit. This is currently a difficult business environment, and we are disappointed in these results. However, we are pleased that we added two new long-term sole source customers and that we continue to see strong demand and make solid progress with our advanced services, including our enlivened health solutions. While this near-term period may be difficult, we are confident in our transition to an as-a-service model and excited to work closely with our customers to transform healthcare for the better.
spk09: I will now turn it over to Peter.
spk05: Thank you, Scott.
spk15: This was a very challenging quarter, with the business environment shifting rapidly towards the end of the quarter. As Randall noted, we are seeing a high level of customer requests postponed point-of-care installations. Hurricane Ian also occurred late in the quarter, which delayed multiple customer implementations. Both of these factors negatively impacted our revenue. In addition, we're seeing an increasing number of health systems implement CapEx budget freezes or additional CapEx approval requirements, which have resulted in lower expected bookings for the full year. It is important to note that the vast majority of the decrease in expected full-year 2022 bookings is in point-of-care products. Demand for our advanced services remains robust. While revenue was modestly impacted in the third quarter, I'm pleased that strong expense management, as well as lower performance-based compensation expense, enabled us to deliver non-GAAP EBITDA and non-GAAP EPS within our guided ranges. OmniCell employees across the company continue to put our customers first, and I'm pleased with our team's diligent expense management during the quarter, as well as the solid execution that our more than 4,100 OmniCell team members continue to consistently deliver in a market economic environment that remains challenging. Turning now to a review of our third quarter results. Our third quarter 2022 gap and non-gap revenues were a record $348 million. Our non-gap revenues increased $17 million, or 5%, over the prior quarter and were up 17% over the third quarter of 2021. The year-for-year revenue increase reflects strong demand for OmniCell's mission-critical medication management automation solutions, as well as the contribution of revenue from recent acquisitions. Total revenue the quarter was below our guidance range, primarily due to customer timing delays, including delays from health system, labor availability, and a small portion due to the impact of Hurricane Ian and FX headwinds. Our third quarter 2022 organic GAAP and non-GAAP revenues increased 11% year-over-year. In addition, the acquisitions of FDS AmpliCare, Recept, now referred to as specialty pharmacy services, and market as media are performing well, and we expect these recent acquisitions to support our long-term growth objectives. Non-GAAP growth margin for the third quarter of 2022 was 47.5%, a decrease of 200 basis points from the prior quarter. This decrease was primarily due to the product and customer mix of implementations during the quarter, as well as higher employee-related costs due to higher headcount and our annual merit increase, which became effective on July 1st. Third quarter 2022 GAAP earnings per share were 37 cents per share compared to 20 cents per share in the second quarter of 2022 and 61 cents per share in the third quarter of 2021. As a reminder, third quarter 2021 GAAP EPS and non-GAAP EPS included a stock excess tax benefit of $0.15 per share compared to $0.03 per share in the third quarter of 2022. A full reconciliation of our GAAP to non-GAAP results is included in the third quarter 2022 financial results press release posted in the investor relations section of our website. A third quarter 2022 non-GAAP earnings per share with $1 per share, meeting the high end of our guided range compared to $0.84 per share in the previous quarter and $1.08 per share in the same period last year. We delivered non-GAAP EBITDA of $61 million in the third quarter of 2022, compared to non-GAAP EBITDA of $56 million in the previous quarter and $66 million in the same quarter last year. Despite the lower than expected revenue relative to our guidance, we achieved non-GAAP EBITDA and non-GAAP EPS within our guided ranges as a result of strong expense management and lower performance-based compensation. At the end of the third quarter of 2022, our cash balance was $266 million, up from $245 million as of June 30, 2022. Cash flow provided by operations was $21 million. Non-GAAP free cash flow during the third quarter of 2022 was $5 million. Our free cash flow in the quarter was impacted by lower cash collections on the reduced revenue and timing of shipments in the quarter. For accounts receivables, today's sales outstanding for the third quarter of 2022 was 93 days. Today's sales outstanding reflects an increase of seven days over last quarter, primarily from the timing of invoicing within the quarter. Inventories as of September 30, 2022, for $147 million, a decrease of $3 million from the prior quarter, and an increase of $43 million from the third quarter in 2021. It is important to note that the inventories as of September 30, 2022, include approximately $18 million of advanced purchases and receipts of semiconductors that we believe will help reasonably secure supply for future customer implementation timelines. We believe that we are continuing to execute very well on our global supply chain process improvements and inventory management initiatives. Now moving on to our full year and fourth quarter 2022 guidance. We are revising our full year 2022 outlook due to the following factors. Increased health system capex budget freezes. Additional health system capital budget approval processes, which are resulting in elongated sales cycles. health system labor availability impacting implementation schedules, and continued macroeconomic environment uncertainty. Demand for advanced services remains strong, and we're very pleased with the interest in our advanced services portfolio from the top 300 US health systems. However, the factors I noted earlier are impacting our expected full-year bookings, primarily in point of care.
spk05: As a result, we now expect the following.
spk15: For full year 2022, we expect product bookings to range between $950 million and $1 billion and $50 million. We expect 2022 GAAP and non-GAAP revenues to be between $1,284,000,000 and $1,294,000,000. We expect full year 2022 GAAP and non-GAAP product revenues to range between $889 million and $894 million. We expect full-year 2022 GAAP and non-GAAP service revenues to be between $395 million and $400 million. C40B solutions for 2022 revenue continue to track to our prior estimate of $30 to $35 million. We now expect advanced services revenue as a percentage of total revenue to be approximately 14% in 2022. We expect full year 2022 non-GAAP EBITDA to be between $177 million and $183 million, reflecting the margin impact of the reduction in revenue. We expect full year 2022 non-GAAP EPS to be between $2.73 per share and $2.83 per share. We now expect total inflationary cost in 2022 of approximately $30 million. Fully in 2022, we are assuming an effective blended tax rate of approximately 6% in our non-GAAP EPS guidance. For the fourth quarter of 2022, we are providing the following guidance. Our outlook incorporates our expectations for the impact of lower revenue as a result of the lower than anticipated bookings and point of care, as well as an uncertain business environment, as I noted previously. We expect total fourth quarter 2022 GAAP and non-GAAP revenues to be between $285 million and $295 million, with GAAP and non-GAAP product revenues to be between $183 million and $188 million. Non-GAAP and non-GAAP service revenues to be between $102 million and $107 million. We expect fourth quarter 2022 non-GAAP EBITDA to be between $10 million and $60 million. And we expect fourth quarter 2022 non-GAAP earnings per share to be between 5 cents per share and 15 cents per share. In summary, this was a difficult quarter. and we expect the business environment to remain challenging in the near term. We remain confident in our long-term outlook, and we intend to take actions designed to align our cost structure to expected bookings and revenue levels. We are looking at all categories of cost and intend to manage expenses prudently and diligently. At the same time, we plan to continue to invest in our growth agenda. We're committed to delivering value to all of our stakeholders and look forward to updating you on our progress in the coming quarters. With that, we would like to open the call for your questions.
spk17: At this time, I remind everyone, in order to ask a question, press star followed by the number one on your telephone keypad. We'll pause for just a moment to compile the Q&A roster. Your first question comes from the line of Stan Berenstein with Wells Fargo Securities. Your line is open.
spk14: Hi, thanks for taking my questions. I guess I'll start with Allison in the room on the booking side here. You know, it's a pretty sizable reduction this side of the year, but can you walk us through exactly how widespread across your customer base are you seeing these capital budget freezes? And then maybe related to the delay in implementations, have clients provided any visibility into how long they plan to delay these implementations?
spk05: Yes. Well, I think it's fairly widespread, but not everywhere.
spk02: But I think increasingly more and more large health systems have put a delay, particularly at the end of third quarter, when they started to see their financial results. And as far as implementations, we see, because there are not enough people on site to deal with the installation process because of labor shortages and probably also some concern about nursing. These systems are impacted by nursing as the major user of them so that they don't want to disrupt the shortage of nursing with another project. I've deferred them to when they feel like they have more control over their local environments. And usually that gets delayed a quarter or two. uh because they you know they've committed to do the upgrade or put the equipment in so that's not going away but the timing on when it actually happens is the key okay and then maybe one quick one are you still sticking with your 2025 guidance no we are not reaffirming the 2025 framework but we're uh remain committed to these targets um
spk05: We cannot reaffirm the timing at this point. Okay. Thank you.
spk04: Thanks, Dan. Next question, please.
spk17: Your next question is from the line of Jessica Tessan with Piper Sandler. Your line is open.
spk13: Hi. Thanks for taking the question. I guess just... On the 2Q call, you guys specifically said that customers were not delaying, but that if any one of them did, you'd have plenty of backlog to kind of just replace one deployment with another. I guess what happened with that strategy relative to the products revenue guidance revision, right? It appeared as if guidance was adequately covered, and I guess where's the disconnect?
spk15: Hey, Jess, this is Peter. So what changed really to the very end of the third quarter was really the timing availability as well. Customer requests of delays of implementations were a multiple of prior quarters. So we've seen that multiply. And now that said, the majority of the delays in implementation projects have been rescheduled.
spk13: Okay, got it. And then just as you talk about kind of pulling back on operating expenses to match or commensurate with the revenue revision, should we think about the ADC upgrade opportunity as being less than that $1.8 billion you outlined a few years back?
spk15: So two parts to the question, Jess. So we're looking at all types of expenses. Of course, we're looking at variable costs. We'll adjust there accordingly. We'll look at all types of operating expenses as well. As far as the ADC product line, yeah, we do believe that the majority of the upgrade cycle will happen, but there is definitely a timing impact. As you can see, the majority of the lowering of the product bookings guidance, the expected product bookings guidance for 2022, the vast, vast majority of that is point of care.
spk13: Got it. And my last quick one is just Walgreens, I think, reported that Shields is partnered with 75 Health Systems. I'm curious. your view on how many health systems are candidates for their own specialty pharmacy? Can you help us frame the TAM in terms of health systems? And then just, I think for Walgreens, at least, this business is growing upwards of 40% a year. So just how quickly do you expect your specialty pharmacy offering to grow? Thanks.
spk07: Hey, Jess, it's Scott. I think we feel that the specialty pharmacy, the sort of the market for outsourcing the operation of specialty pharmacy, in-house specialty pharmacies is a big market. It's largely greenfield. So we think that there is a significant number. The exact counts, I'm not sure quite how to get at it, or at least I don't have that at my fingertips. That's something we could follow up on. But it's a big greenfield market and we're well positioned. And we think that Having this offering paired with OmniSell's channel, but more importantly, our other products and services is a significant differentiator, and we're really excited about the growth.
spk05: Got it.
spk17: Your next question is from the line of Alan Lutz with Bank of America. Your line is open.
spk06: Thanks for taking the questions. I guess one for Peter. Can you talk about the timing of any potential FX reductions? Is this something we could see in 4Q, or is this more of a 2023 dynamic?
spk15: Yeah, we're going through the planning, of course, of operating expense and also variable cost actions, and we'll update accordingly. But, you know, in the next couple of months, we'll provide more clarity on the sizing, the impact, and the timing of the cost actions.
spk06: Okay, thank you. And then you mentioned delays began really at the end of third quarter when health systems started to see their financial results. Can you provide any type of context historically when there has been a slowdown or a change in the conversation with these health systems, how long that typically takes to play out? I know that every cycle is different than the last, but typically, how long does that typically last? Thanks.
spk02: Yeah, thanks for the question. I think the you know, and this is really unprecedented in my 30 years. Usually it's a slow ramp down in the slow ramp up more of a U shaped when it comes to capital spending in health care systems. And you know, I really think many of these health care systems believe that September was going to kind of return to back to normal. And and they were improving on their margin. throughout the year. And so, but I think it didn't improve enough. And so I think with the increased cost of capital, the increased cost of nursing and the uncertainty of what that cost might be, the availability of labor all impacted sort of at the same time, which created this sort of frozen moment for some of the health systems to have orders in hands that they deferred.
spk05: And I think it's really unprecedented.
spk02: I really don't. I think we don't know a lot about the future because this is such an unusual time. And, you know, precisely how it will come back and when it will come back. But one thing I know, long-term, they need the systems. They know that their infrastructure in pharmacy is underinvested in. And so these orders aren't disappearing.
spk05: They're deferring. Appreciate the color. Thank you.
spk17: Your next question is from the line of Scott Schoenhaus with KeyBank. Your line is open.
spk16: Hi, Keem. So drilling in on the full-year guidance, everyone's talked about the lower revenue guide coming from the delayed sales cycle and delayed installations that deteriorated rapidly in the quarter. I want to focus on the profitability guidance that came down by 28%. Peter, I guess, can you break out the makeup of this guide down? How much of this was due to the integration cost, and how much of this was due to higher labor costs and slower macro? Thanks.
spk15: Yeah, thanks for the question, Scott. So, first of all, integration costs are tracking through the original guidance. It's about $6 to $8 million for the year that remains on track. Integration by itself is going well. Also, we're hitting the milestones. From an integration perspective, I would say 90% plus of the decrease in profitability on EBITDA level is driven by the reduction in volume, mostly for product revenue.
spk05: Thanks.
spk04: Do you have a follow-up, Scott?
spk05: No, that's it. Thank you.
spk17: Your next question is from Matt Hewitt with Craig Hellam Capital Group. Your line is open.
spk01: Good morning, and thank you for taking the questions. I guess this kind of goes back to a couple questions ago regarding this potentially being an unprecedented situation that you're facing. If I think back to 2008 and 2009, when you had the credit freeze, essentially, short-term markets froze up, I feel like at that time you ran into a somewhat similar situation where I'm drawing a blank here, but if I remember correctly, it was like Q4, you provided your fiscal outlook for, I think it was for 09 and with by Q1 ordering patterns and change because the markets had froze the short-term funding markets. I don't know if you can remember, but how long did it take for those things? And I realized it's a little bit different situation in that now you've got labor shortages, but it was still a credit, um,
spk02: uh financial situation where the budgets froze it required extra timing um to get uh signatures is there any correlation to that period yeah well i'm uh kind of reaching back into my memory bank there maybe that was a year i tried to forget but i'm sure it was a it was probably a year or so uh uh before uh and it it didn't fall back all at once it sort of did a gradual upswing as the credit markets unfroze and people could really see their cash flows. That was more of a financial driven. Well, I guess the cost of capital here is also sort of a factor. And I actually think the factor is more about readiness to accept systems with the labor shortage and the sensitivity to nurse activities than just the capital alone. People need the systems. People need to install them and upgrade them. And eventually, the systems that they have, they're not upgraded, have to be upgraded. So that will come. But now they're trying to delay it as long as they can until they get a firmer grip on their own financial situation. But my recalling, I think it was within the year.
spk01: That's helpful, Randy. Thank you. And then maybe as you look at the current delays, how much of those would you say are tied to budget conditions versus labor? So are there customers that it's simply, listen, we've got the money, we want to implement these systems, but we just don't have the staff. And is there something that you could do on your side, even if it's just over the short term, to help get those systems integrated? Thank you.
spk07: Hi, this is Scott. Honestly, I think the behavior at the hospital side is a bit frenetic. Most of what we're hearing, the vast, vast majority of what we're hearing is, you know, kind of last minute, like, gosh, we don't have the staffing for this. Can we push this out a couple of weeks? Or, oh, gosh, we thought we had staging areas, but we don't have staging area. Can we move it around? Very, very little of what we've heard has been sort of a financial question or issue driving the delay. It's simply been mostly Gosh, I'm down 40 people to begin with, and now I'm down 10 more. I just don't have the staff right now.
spk02: And we have looked at supplementing some of the labor on site to help with some of those situations. There's a limited amount of things that we can do as an outside vendor in some of those situations. But, you know, we're looking at ways to ease the pain.
spk05: Understood. Thank you.
spk04: Thanks, Matt.
spk17: Your next question is from Dev Wirasuriya with Barenberg Capital Management. Your line is open.
spk08: Hey, good morning. Thanks for taking my questions. The first one, just curious how much of the bookings backlog, the products, the customers that you have for bookings backlog, have you had discussions with in regards to these delays Because what I'm wondering is if there's, you know, more delays from customers that just haven't informed you yet, where, you know, part of the product backlog that you currently have, even more will fall off. Any percentage, any color on that would be helpful, and I have one more follow-up. Thanks.
spk07: I don't think we have a percentage. I think that we are expecting that in this environment that hospital labor shortages will continue and that what is included in our guidance in Q4 is the notion that we will continue to see delays in movement just because hospitals are continuing to struggle.
spk09: Okay. That's helpful.
spk08: The other thing is, I guess, you know, kind of around this time, hospitals are also looking into full year 23 budgets. Curious as to what the discussions are there. You know, as part of these delays, you know, are the discussions that, hey, we expect this to, you know, be implemented sometime in 2024. I think Randy mentioned it's usually delayed a couple of quarters. And then from a booking standpoint, you know, with these capital budget freezes, is there any color as to, you know, when that might turn around? Do you expect, you know, for example, the XU replacement upgrades that could be a windfall in maybe 2023 when, you know, because I don't know how long they could delay that for, right, from an upgrade standpoint.
spk09: Any color there would be helpful. Thank you.
spk07: I think for the last point, I think that, you know, As Randy pointed out, that replacing equipment that is end of life, this falls into the risk management and compliance. So that portion of the ADC business, when those need to be replaced, I think we have seen and we believe going forward that hospitals will continue to replace that. But that is only a portion of the ADC sales. I think as we think about 23 and the financial impact to hospitals, and I think my sense is that hospitals are in a bit of what's driving their a bit of what's driving their behavior currently is they're unknown in terms of, you know, when do my electives come back? When does my revenue and my cost model align, et cetera? And so I think what we're assuming is that this financial challenge for hospitals continues through, you know, 23. And as a result, I think that, you know, we have to think through our bookings through 23 in a conservative way.
spk03: All right.
spk17: Your next question is from the line of Joy Zhang with SVB Securities. Your line is open.
spk11: Hey, guys. Thanks for taking my question. I want to go back to an earlier question made by one of the analysts about, you know, this being, you know, questioning why this is sort of unprecedented versus 08-09. I think just looking at the differences, you know, macroeconomically, labor market is much tighter now versus, you know, back then. which should be some sort of offsetting factor to demand, right? And looking at your recurring versus non-recurring mix of revenues, you also have a lot more recurring revenues than before. So, I mean, all these factors point to a sort of slightly better situation versus 08-09. And as a follow-up, you know, are there any other factors maybe on the competitive landscape side that could be driving, you know, this situation being, you know, worse than 08-09?
spk02: Yeah, I would say comparing 08, 09 to now, obviously I was talking to the capital equipment point of care market only. Advanced services continue to be strong because of the great ROI and the fact that many of them we provide an expert on site so that they don't actually have to go hire someone to enable some of our solutions to get the optimal output out of them. So that really speaks to probably why these services continue to grow through this economic environment situation and labor situation is that's exactly what they need. And, you know, it's just looking at our financial model, the point of care systems are such a large portion of our growth and our profit right now that as they are affected, that until we get through the conversion to the advanced services model more, we're going to have a bigger impact, certainly less than it would have been if we were only capital equipment-oriented business as we were then.
spk05: So, certainly a different situation from that standpoint.
spk04: I appreciate the color.
spk05: Your next question is from the line of Anne Samuel with JPMorgan.
spk17: Your line is open.
spk12: Hi, thanks for taking the question. You know, you've talked in the past about M&A being a big component of your growth strategy. I was just wondering, you know, given some of the pressures that you're facing right now, you know, are there any changes, you know, potentially in the near term to your capital allocation strategy?
spk02: Well, I think M&A long term is always a key to our strategy. It has been as we transform the business and still will be. I think with that said, we want to be prudent during this time until we get a really good handle on the pace of the business and the pace of the market.
spk04: Helpful. Thank you.
spk17: Your next question is from the line of David Larson with BTIG. Your line is open.
spk00: Hi, can you talk a little bit about what you're seeing in terms of inflation for your costs related to semiconductors steel freight. And then, can you also talk a little bit about your sourcing for semiconductors are they coming from Taiwan or other areas, and what are you doing about pricing. to help cover these costs for 2023 and beyond? How do you know you're raising prices high enough, and are you getting any pushback from the hospitals? Thanks.
spk15: Thanks for the question. So inflation, and I've referred to remarks, the inflationary cost headwinds for fiscal 22 will be brought down by a couple million, about 2 to 3 million lower than previously expected. Most of that lower headwind, if you will, for the year is in semiconductors, so we see some favorability there. On your question on the sourcing, it's really a mix of where we get our semiconductors. You can see in the prepared remarks that we have about $18 million by the end of the quarter in pre-purchased and pre-received semis in stock, if you will, to really be certain about being able to supply health systems with our connected devices. We are seeing price increases come through, specifically on pricing for point of care and also for the robotic equipment. Bookings first, backlog, and then revenue increasingly.
spk00: So with the $18 million in higher inventory, do you have enough semiconductor supply right now to bring you through all of 2023? And then I think you also mentioned that some of these implementations have been rescheduled Have they all been rescheduled? Do they all have start dates, or is it just sort of an ambiguous kind of delay there? Thanks.
spk15: Yeah, so on the inventory level and kind of the months of run rates, that is not the full year for calendar 23, but certainly a good portion of that. As far as the scheduling, I think Scott commented on it as well. So we see, you know, really the that schedule changes or requested changes both from a labor constraint perspective at the health system. We see that continuing, so there's more changes, if you will, but by and large, the backlog has a scheduled starting date. Now, the nuance here is that compared to other quarters or other timeframes, the frequency and the amount of requested changes of start date of an implementation That has really been increasing probably 2x to 3x than what we normally have seen. So it's a continuous process where we refine the scheduling with customers.
spk07: And, David, I'd only add, this is Scott, I'd only add there that we see movement every quarter. That's not uncommon. And it's a relatively modest percentage of the revenue in a quarter that moves around. What's different right now is that, and we always manage that because of the backlog. If a customer needs to move something out, if we need to move something out, there's plenty to move around and to pull into cover. What's more challenging in this environment is that the movements now are from customers due to labor constraints. The challenge is that All customers are dealing with that. So they're much less fungible to say, oh, we'll call the next customer and say, hey, we've got an open slot on Wednesday. Do you want to get going? The customers are just struggling. They don't have that much flexibility. That's the challenge right now, which is different.
spk00: Okay, thanks very much. It sounds like nothing has actually been canceled where they're saying we're canceling this altogether. It's more delete. Okay, thanks very much.
spk05: That's correct.
spk17: Your next question is from Scott Schoenhaus with KeyBank. Your line is open.
spk16: Hey, guys. Thanks for the follow-up. Just wanted to kind of recircle back on what's different from the previous cycle in the 08-09 recession. Peter, I believe you've always said that you have about 30% to 40% of your customer base that uses some third-party financing. Now, that was nothing back in the 2008-2009 recession. Are you seeing any differences in customer behavior on the ordering side because of that? And then the second question is, I think you automated a lot of your implementation throughout the pandemic as a result of everything being shut down. How much is that helping you now in this tight labor market? Thanks.
spk15: Yeah, so we would say the percentage of our customers in a large customer population using Third-party financing is probably still the same, around that 40%. That said, though, of course, cost of capital has increased, so we maybe see a little bit of a slowdown there, but the percentage is probably the same. And as far as the implementation efficiencies, yeah, we believe that the way we schedule implementation from our perspective, we're definitely more efficient, but we're dependent on timelines and scheduling, like Scott pointed out, and the customers, right? Thanks.
spk17: Your final question comes from the line of Stan Berenstain with Wells Fargo Security. Your line is open.
spk14: Hi, thanks for the follow-up. Just quickly on bookings guidance, can you maybe give us an insight into what part of the bookings mix is coming from long-term bookings? Thank you.
spk15: Yeah, so we lowered the midpoint of the product bookings range by $400 million. The expected bookings for advanced services for the year are on plan, essentially. So the full reduction is in non-advanced services. And the advanced services part, of course, is multi-year. So we expect then, you know, consequently the percentage of long-term in the mix to go up as well.
spk07: Another way I'd just add to that is that what we've seen in elongation of sales cycles across the board, the majority of the slowdown is on the point of care side of things.
spk05: Exactly.
spk03: Thank you.
spk05: There are no further questions at this time.
spk17: It is now my pleasure to turn the call back over to Mr. Randall Lipps.
spk02: Thank you for joining us on the call today. To our shareholders, we will realign this business to meet with the current economic factors. We are committed to our strategy of moving to advanced services. We're committed to our customers to improve their experience and get better results. And we're committed to our employees who will help us get through this difficult time as we emerge
spk17: move forward thank you for joining us today ladies and gentlemen thank you for participating this concludes today's conference call you may now
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