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spk03: You're currently on hold for this OptimizeRx Corporation first quarter 2021 conference call. At this time, we're still gathering additional participants and plans to be underway shortly. We appreciate your patience and please remain on the line. Good afternoon. Thank you for joining us today to discuss OptimizeRx Corporation's first quarter ended March 31st, 2021. Speaking on the call today is OptimizeRx's Chief Executive Officer, William Febo, and the company's Chief Financial Officer, Doug Baker. Miriam Paramore, the company's Chief Strategy Officer and Chief Commercial Officer. Steven Silvestro will be present for the Q&A. Following the remarks, they will open the call for questions. Before we conclude today's call, I'll provide some important cautions regarding the forward-looking statements made by management during today's call. I'd like to remind everyone that today's call is being recorded and will be made available for replay via webcast only and instructions in today's press release and the investor section of the company's website. Now I'll turn the call over to OptimizeRx CEO, Will Felbo. Sir, please go ahead.
spk09: Thank you, Ron. Good afternoon, everyone, and thanks for joining us on the call today. I am excited to report that we've had a very strong start to the new fiscal year. In fact, a stronger start than any other year over year in my tenure. At a high level, we grew the quarter's top line revenue by 48% as compared to a year ago period. We did this while ramping our digital health platform with additional reach to HCPs and patients, new solutions for our clients, and an enhanced team to support further enterprise growth as we see it in front of us. In many ways, the quarter's financial performance has been underpinned by the company's core DNA. From our management team to each of our employees, team members, we have built an incredibly vibrant technology business, built on the enhancement of stakeholder engagement and aligned to the patient journey. Moreover, we're expanding our core capabilities, which is a testament to the scalability of the technology, its relevance to our clients and partners, and the ingenuity of our team. We have gone to great lengths to ensure that the business is able to support the growth of our future revenue streams, and we are already seeing those revenue streams begin to bear fruit early on in 2021. In serving as digital bridge across stakeholder classes, our platform not only sits centrally to all involved, but it goes further to positively impact the lives of people daily. When we talk about our platform and the patient journey, we're referring to the physician engagement directly with the patient, which is commonly referred to as at the point of care. Our integrated platform serves as a physician's resource for on-demand therapeutic knowledge while simultaneously improving affordability and adherence for patients seeking treatment. Outside their direct care setting, the platform helps life science implement scalable and personalized support programs that effectively aid patients in managing their treatment in accordance with their overall health goals. The outcomes produced from these remote care engagements have exceeded our expectations, and we anticipate will continue to scale over time. We are continuously optimizing our platform, removing the complexities and hurdles around connectivity between doctors, patients, and manufacturers. Because our platform is so seamlessly integrated into the HCP workflows, physicians find that our services are complementary and a welcome supplement to their critical decision-making process in their patient's care journey. Likewise, manufacturers are relieved that they do not have to navigate individual access to the hundreds of EHR systems that physicians are operating in. As a result of these efforts, demand for our services remains strong. And we continue to focus on capturing recurring enterprise revenues. We announced 46 deals in the pipeline on our Q4 earnings call. And as of today, we've closed 33 of those deals, which include client renewals totaling 25 million in annual contract value. And we expect to close an additional 15 million of the 50 million we discussed in the last call. Tremendous work by the team. Our land and expand strategy is working as we are penetrating more clients and they are engaging more of our solutions, a key indicator of our scalability and ever-growing total addressable market. As we have repositioned our sales and marketing efforts to drive higher dollar contracts within our client base, the average value of recently won contracts was close to $1 million, about 3x from previous years. We continue to experience a strong renewal rate exceeding the 86% we've talked about, which is garnered by a continued solid third-party return on investment or ROI from fiscal year 2002 programs. As you can see from our results that were posted earlier, our financial and operational performance is highly insulated from macro shocks as the acceleration and adoption of digital health remains a long-term trend. Doug will go into this a bit more detail later. But I wanted to point out that we have strengthened our balance sheet with a public offering in February. The raise has provided us with a strengthened foundation to execute on our strategic goals without delay, including building out innovative solutions, as well as entertaining any opportunistic M&A activity we may come across. Moreover, we closed the transaction without having the structure diluted of instruments into the deal. In watching the adoption rate of digital health explode even through the pandemic, we believe that shoring up our balance sheet was a wise move. Our improved operating leverage will allow us to navigate our growing total addressable market in addition to any potential needs related to periods of rapid customer acquisition. As COVID vaccinations bring about additional demand for doctor's visits that may have been delayed in 2020, as well as pimped up demand for new medications whose launches were impeded. We wanted to ensure that we are correctly positioned to capture any additional opportunistic recurring revenue. In thinking about the digital transformation fueling our industry, we really have put a lot of time and effort into the scalability of our platform, and we've worked diligently with our partners to develop new digital services to improve the way doctors engage with their patients. As we operate on a unified technology backbone, new services can easily be added to existing client subscriptions. In terms of expectations, the solid growth that we have experienced so early in the year has historically been indicative of further growth moving into the latter periods, and we are expecting 2021 to follow suit in this regard. This growth is driven by the evolution of our digital health platform. We are not simply distributing savings at point of prescribed. One of OptimizeRx's big differentiators is its full suite of capabilities that goes beyond financing communications, allowing for multiple touchpoints between stakeholder classes through the physician's workflow, both inside and outside the care setting. All our solutions are deeply connected into major EHR platforms so doctors can deliver better, well-informed patient care. As you saw from our recent announcement, we've now expanded our omni-channel platform reached to over 50% of oncologists in the U.S. through our latest health information technology partnerships. With oncology projected to be the fastest growing segment in the life sciences market with over 12% in 2021, this expansion unlocks new ways for life sciences to engage specialists such as oncologists in a more timely and impactful way along the care journey. The effort to unlock these omni-channel avenues of engagement under our health information technology partnerships has been well received by life science organizations and doctors alike. A great example of these efforts is the build-out of personalized and specialized resources, such as in the oncology space. Treatment decisions in oncology often involve multiple stakeholders in a series of evaluations and decision points. Having our technology integrated at multiple points of workflow enables us to engage with the entire team working to support the needs of the patient to ensure the best possible outcome is achieved. In terms of value-add and new revenue drivers, we've seen great response to and growing demand for real-world evidence solutions since its announcement in Q4 of 2020. The industry has seen how transformative this enhancement is, to the accurate delivery of therapeutic support and brand messages to clinicians at critical points in the patient's care journey. What is great about the evolution of our technology stack is just how much effort we've put into making the doctor's workflow easier, from reducing the number of clicks in which a physician needs to go to access treatment information, to providing one-click access to drug manufacturers via Telerep without ever having to leave their primary workflow system. On the technology front, we've added two centers of excellence in 2021, focusing on two areas critical to our ability to scale both organically and with potential M&A going forward. One is a dedicated and centralized quality and insurance unit for the enterprise. And the second one is for the consolidation of our data analytics and business intelligence unit into a dedicated insights and analytics unit. The team is also very proud to be recognized for their work and innovation. We're thrilled to have named on the Financial Times American Fast-Growing Company Ranking for the second year in a row. It's always terrific to see our team's efforts and continue to drive to innovate being recognized. And I wanted to call attention to this nomination and recognition of all the hard work the team has put into building a vibrant technology business. Now I'd like to turn the call over to our CFO, Doug Baker, who will walk us through the financial details for 2021's first quarter. Doug?
spk08: Thanks, Will, and good afternoon, everyone. Earlier today, we issued a press release with the results of our first quarter ended March 31, 2021. The copy is available for viewing and may be downloaded from the investor relations section of our website. We also filed our 10-Q today. Now let's turn to our financial results for the first quarter ended March 31, 2021. Our revenue for the quarter was $11.2 million, an increase of 48% over the $7.6 million from the same period in 2020. This increased revenue resulted from across-the-board increases in almost all of our solutions. Our gross margin declined from 57% in the quarter ended March 31, 2020 to 55% in the quarter ended March 31, 2021 as a result of solution banks. Our gross margin for the entire calendar year of 2020 was 56%, and our target for the full year of 2021 is 58%. We expect our gross margin to improve on a quarter-over-quarter basis for the balance of the year as we launch new solutions that have higher margins. Our operating expenses increased from $6.6 billion for the three months ended March 31, 2020, to $6.8 million for the same period in 2021, an increase of only 2.5%. Overall, this modest increase is the result of our efforts to expand our product line and build out our organization to establish a strong base for current and future growth. Our expenses increased at a substantially lower rate than our revenues as a result of the operating leverage in our model, 2.5% for expenses versus 48% for revenue. We expect this trend to continue. However, we are not going to hesitate to make investments in future revenue growth when we see the opportunity to do so. We would expect operating expenses to increase at higher rates in future quarters based on the potential we see, but still at a much lower rate than the revenue increase. We had a net loss of $600,000 or $0.04 per basic and fully diluted share for the three months ended March 31, 2021, as compared to a net loss of $2.2 million or $0.15 on a basic and fully diluted basis during the same period in 2020. Overall, while we've begun to ramp up team expansion and expenses to reflect this, the decreased loss resulted from an increased margin generated by our higher revenue, partially offset by the increased operating expenses. On a non-GAAP basis, net income for the first quarter of 2021 was $596,000, or $0.04 per basic and $0.03 per fully diluted share. As compared to a non-GAAP, net loss of $830,000, or $0.06 per basic and fully diluted share in the same year ago period. Now turning to the balance sheet, cash and cash equivalents totaled $83 million at March 31st compared to $10.5 million at December 31st. This was a result of the equity offering in February where we raised $71 million. We plan to use these funds to further expand our business and accelerate revenue growth. Our receivables remain very high quality because of our customer base and recurring revenues. Our customers continue to pay regularly and predictably, and our day sales outstanding continues to be constant. We remain debt-free and do not anticipate needing to raise additional capital anytime soon, either for operating purposes or to fund our growth. We also have no remaining liabilities connected to our previous acquisitions. This wraps up the discussion of our financial results. Now I'd like to turn the call back over to Will. Will?
spk09: Thanks, Doug. Great report. Before I go into closing remarks and then Q&A, I want to stress the company's commitment to diversity, equity, and inclusion. In a perfect world, these values should be understood, but we're living in a remarkable time of social unrest and change. As part of the management team of a publicly listed company and as a good corporate citizen, This is an opportunity just to remind everyone that we must each do our part for the benefit of social good. We established a team of OPRX volunteers to form an internal diversity, equity, and inclusion committee to keep us all focused on our commitment to providing a welcoming corporate culture for all of our employees, partners, clients, and investors. I also made some changes in addition to our leadership team. Miriam Pormer has been our president for many years, and we've added chief strategic officer to her title. As our chief strategist, Miriam will be keeping a keen eye on our industry's pulse so that we may have the best optimal mix of technology and solution enhancements to protect our core and support future growth. Given the importance of our technology-first approach, Todd Inman, our chief technology officer, has been elevated to the leadership team and now reports directly to me. Additionally, Mary Ann Odens Ford joined our leadership team in February as the company's general counsel and chief compliance officer. This senior team brings together decades of experience in scaling tech-enabled businesses in the health sector, and I'm proud to be working with all of them. This team can build a multi-hundred million dollar business as proven by their past experiences, our position in the market, and our proven ability to win more market share. In closing, we are currently servicing over 80% of the top pharma manufacturers who are convinced of our value. Statistically, our programs, ROIs, and customer renewal rates are just remarkable. We are winning in the market, and our customers are recognizing that they neither have the ability or desire to build bespoke technology compliance and operational support systems for their brand's programs. We are positioned well in the center of all our stakeholders to deliver the benefits needed to sustain continued growth. With our start in 2021 as it is, we are looking forward to another tremendous year of growth, profitability, and sustained impact in the market. We are becoming the nation's leading public point of care communications platform for life science companies. We are delivering these value-added services to our growing network of tens of millions of patients, and most physicians in the United States, all while improving patient care treatment outcomes along the way and helping our clients achieve their desired results. Now with that, we'd like to open up the call for questions. Operator?
spk03: Thank you. Ladies and gentlemen, if you'd like to ask a question, please signal by pressing star 1 on your telephone keypad. If you're using a speakerphone, please make sure your mute function is turned off while you signal through your equipment. Again, press star 1 to ask a question. We'll pause for just a moment to allow everyone an opportunity to signal for questions. And we'll take the first question from the line of Ryan Daniels with William Blair. Please go ahead.
spk00: Yeah, congrats on the strong start to the year, and thanks for taking the questions. Will, in your prepared comments, you talked a little bit about the enterprise pipeline. I believe you said you've landed $25 million consistent with what you put in the press release, but then also commented there's another $15 million likely to close. I wanted to hear a little bit more about the $15 million that's still remaining in regards to how visible that is, how likely that is to be signed, and then give us a little bit of a feel for when that might happen in regards to flowing through to the income statement, if that's 2021, or will it split between 2021 and 2022? Thanks. Thanks, Ryan. Appreciate the questions and the attention.
spk09: So I wouldn't say it if I didn't have good visibility of it. So very confident that those will be deals we sign. And we always have to be sensitive with announcing individual deals for client confidentiality. So we figured this was a better way to inform the market as to our confidence. I'll just remind everyone that we had said we had a $50 million number in our pipeline. Of enterprise deals, this would put us at 40 when it's all closed. And that is annual contract value. So there will be some. There's always some that bleeds into the next year with a launch that starts later in the year or an opportunity that starts inside Q2 or Q3. But the lion's share of that will fall within the year. Thanks, Ryan.
spk03: We'll now take the next question from Andrew DeSilva with B Reilly Securities. Please go ahead.
spk06: Good afternoon. Thanks for taking my question. Congrats on the continued progress. So just to start, I was really hoping you could provide us with some insight into how the business is evolving post Q1. So a lot more of the population is now vaccinated and I was just curious if that's forced you to throw any audibles, or have your customers potentially started to pivot a little bit more to in-person marketing? Basically, I'm just curious if you're seeing any significant shifts in pharma marketing mindset as we move towards the majority of the country being vaccinated.
spk09: Yeah. Hey, Andy. Good to hear your voice. Great question. you have to remember that the life science companies will be the last ones to be going back to work and engaging in any kind of live interaction just because they are life science companies and can't enable any kind of spread of the virus. So our clients are all still virtual. Many have made that a decision through the end of the year. I think we'll start to see a little bit more opening up later in the year, but it's still too early to tell, to be honest. I think when we came into this year, it was clear that people were planning for a disrupted year, our clients, in terms of using virtual technology to enable whatever they needed to in the market. So, Steve, I don't know if you want to add to that, but that's been the position. We really don't see them opening the doors for live events yet.
spk11: Yeah, I think that's consistent. Thanks. Well, I think that's consistent, Andy, with what we're hearing out in the field. And then additionally, there's a cost synergy that they've experienced from having people off the street and traveling and going to different places and being able to market digitally that I don't think they're willing to give back anytime soon, at least the CFOs in pharma that I know. So I do think that it has some it's sort of fundamentally shifted the ecosystem of engagement going forward. And I think we'll, you know, we'll continue to see that evolve. It's going to be interesting to see the models as we come into the summer.
spk06: Okay. Useful context. Very useful. So, you know, you highlighted this and you prepared remarks. You've obviously made a lot of progress in oncology in recent quarters. I was just curious if there's any other specialties that you expect could be as fruitful in and maybe ones that you're yet to aggressively pursue?
spk09: You know, that was a key priority really starting last year, as well as cardiology. And we made a lot of progress in both. We highlight oncology because these are always opportunities also to have the market hear what we're doing. Again, those two alone are the lion's share of the marketing dollars. So we're very focused there. And then there's a handful of others. Again, it's really focused on the enablement of reaching doctors, HCPs that prescribe specialty medications. So it's really, that's the focus. And we did, we made great progress in Q4 and Q1 of last year. I think we've, like we've seen life science companies leaning heavy towards digital enablement. We've also seen doctors and patients just using digital tools to manage their businesses or their health. And so when you put all those together, you have a very good dialogue between partners among enabling connectivity. Miriam, Steve, feel free to add if you think I missed anything.
spk03: Miriam, go ahead.
spk05: Yeah, I think that was good, Will. There's just an uptick across the board, Andy. You know that. And so digital health and digital anything is really exploding. The telehealth, the use of telehealth specifically for a narrow niche of interaction for something that's called a visit or a virtual visit is just one of those things. And, you know, people speculate about those encounters going down as we return more to brick and mortar. But we see that that's really going to stay consistent and probably go up. So our focus on therapeutic areas just kind of follows the macro trend lines. And then the use of various tools and vendors, it's really still a rising tide and I think will be.
spk06: Okay, great. Perfect segue to my last question. It's really about your channel partners. Really just curious if you're seeing more and more EHRs continuing to transition to server-based platforms. And then maybe talk around your channel partner expansion initiatives, whether it be with additional EHRs or potentially other partnerships within the digital health ecosphere.
spk09: I think you meant transition to cloud-based platforms. Yes, from the server. Yeah, yeah, yeah. No, let's hope it doesn't go the other way, right? So, yeah, there is a continued push. Look, everyone wants to be better. Everyone knows better. the strain that doctors are feeling with the tech and the needed tech as part of their practice. So across the board, everyone's really working hard to make that better. And we continue to see that trend, although it does take time, right? These are not things you can move quickly as I've been learning over the last five years here. But I think what's really exciting, we used a different word in this script called omni-channel, right? Before we were really EHR only. That was our focus and obviously still is a focus. But for a lot of reasons, you know, there are technology, there's software, there are devices that doctors are using that are connected into workflow but not dependent on the EHR. And we're really looking at partnerships there. We don't list them because we keep it pretty tight for the partners' reasons, for competitive reasons. But we're making a lot of progress there. So I think that's where, as Miriam referenced, this adoption of the trend to go digital is really going to help us. And we've got some great partners. We are, I would argue, the most innovative person in the space, right? The most innovative company because we just don't sit still. And we keep a very HCP patient-centric view. So we've got a great mix of people who understand that. And then we look for partners who this would be ancillary revenue and that are cloud-based and tech-enabled. And there's a lot of them out there. The trick is finding the ones that have true access. And we made a lot of progress there in Q1 and expect to continue to do that through the year.
spk06: Perfect. Thank you. I'll hop back in the queue and best of luck going forward this year. Thanks, Andy.
spk05: Thanks, Andy.
spk03: Thanks, Andy. We'll now take the next question from the line of Sean Dodge with RBC Capital Markets. Please go ahead.
spk02: Thanks. Good afternoon, and I'll echo your congratulations. A great start to the year. Will the details you provide around the enterprise wins, very encouraging, the conversion there, of course, being very high. Can you give us a sense or maybe talk about how things progressed on the non-enterprise portion of the pipeline? What were win rates like, I guess, away from enterprise?
spk09: Sure. I'll let Steve respond to that. He lives and breathes it every day.
spk11: Yeah. Hey, Sean. Great. Thanks for the question. Great to have you on board. We experienced sort of a traditional anywhere between 35 and 50%. That's consistent with what we're seeing on the general pipeline. Obviously, a much better conversion rate on the enterprise, which speaks to our sort of focus there. But we are experiencing as good or better conversion on the whole pipeline. So very encouraging and coming into Q2.
spk02: Okay, great. And then... In the prepared remarks, you talked about how your alignment with clients is evolving. It sounds like it's tightening. Not only are you seeing greater enterprise adoption, but you're being invited to consult or help with the broader commercialization strategies. You're working to develop new ways of increasing physician and patient touch points. I guess, how should we think about Maybe the next step in monetizing these adjacencies, you mentioned the flexible platform. Is it just as simple as creating and selling new modules that'll be paid for like your other offerings? Or is this really kind of with helping pave the way to more of a subscription-like model in the future?
spk09: Yeah, great question. And we will talk a lot more to that in the next earnings call. But yeah, as we mentioned, the introduction of real-world evidence-based triggering is has just given us a seat at tables we probably didn't have before. And that's at a higher level, bigger numbers, bigger goals at stake. And part of that is helping that group of clients understand how to design an RWE program inside of point of care, which frankly has never been done before. So when you do that, you need to have data scientists, you need to architect, But definitely want to assure people what we're focused on is sort of the tech-enabled service there, and it will drive two things. It will drive a tighter relationship with the client, and it will drive a premium price on the deliverable of a message triggered by RWE. I'll let Steve talk to the ability for the sales team to sort of upsell with modules and such, but those are the two big ones that we're seeing. Steve?
spk11: Yeah, thanks. Well, Sean, if you look at that, if you look at the investments that these manufacturers make in terms of things that they procure from vendors in the top, probably, you know, 5% of things they buy from a cost perspective is the money they spend on real world evidence data. And one of the key frustrations that they've got is the lack of action ability of that data. They spend the money on it, they run outcome studies, they use it to align sales teams, they use it for compensation, but they've never been able to use it to effectively engage HCPs or help patients. They've always wanted to. And so what we've done with our solution is to plug in two non-connected parts of the ecosystem. We've plugged them in in such a way that it's created interoperability, and as Will said, now it's enabling them to become more effective in their communication with physicians. And so that drives a premium. It also brings us much closer, as you heard Will say, to the brand team and to the people that are working on the analytics, which is exactly where we want to be.
spk02: Okay, that's great. Thanks again, and congratulations.
spk09: Thanks, Sean. Talk soon.
spk03: Thank you. Once again, ladies and gentlemen, if you'd like to ask a question, please press the star followed by the one. And if you're using a speakerphone, please make sure your mute function is turned off while you signal to reach our equipment. We'll take the next question from the line of Eric Martinuzzi with Lake Street. Please go ahead.
spk04: Yeah, my question has to do with the expanded recurring revenue stream. I don't know that you've kind of called that out historically, or maybe it's just as a result of some of the wins that you've seen. But to my mind, it's been kind of a a lesser part of the overall revenue stream. Can you characterize that? Can you quantify that? Here's what recurring revenue was in 2020, and here's what we expect it to be in 2021 based on business sign thus far.
spk09: Sure. Okay. Great to hear your voice. If you think about what we talked about last year around enterprise, which is what we would classify as recurring revenue, and just our renewal rate basis. You know, I'm glad to say all our programs from last year have renewed or will shortly. So we're seeing what we talked about last year as an enterprise number of 20 million. We're looking at 40 million already this year, and that doesn't include anything that's not enterprise. So we're really happy with that growth. We consider that recurring because, as you heard, it's stickier. It's more involved at a higher level with the client. It's got a premium pricing model, which basically just means it's more important to the client and they value that. So you can look at last year, right? We said about 20 million was enterprise against our annual, and we're already at 40 against, we don't guide, but you could judge that against consensus. So feeling really good about the increase as a percentage of our total revenue. And just looking to get more and more to get to that enterprise, which just to remind everyone is, you know, one or more solutions sold together versus just tactically presented to the client.
spk04: Okay. I appreciate the definition and the explanation. I know you're not in the guidance business, but you did talk about sequential growth, at least on the, you know, the gross margin side of the business. We're looking at a consensus number of 12.2 here for Q2. That would be up from the 11.2. Are you guys comfortable with that number?
spk09: We're very comfortable with that number. It's not our number. It's the street's number. But as we said, we feel like this year is going to be a very good year for the company, for everyone involved, and just the relevancy at the client level. is, uh, it's really, it's, it's one of those opportunities you don't get a lot. And I think the whole team feels that way. It's just every call we're on, it seems like we're more relevant to the discussion. We can really help with our solutions. And, uh, you know, when you get there, it's just opportunities start to, to come at you that you didn't expect. So we, we feel like we've got the team in place. We've got the tech with scale reach. And, of course, we're still working on improving all those things at the same time. But, yeah, feeling really good about the year so far.
spk04: Okay. All right. And then I wanted to ask on the gross margin. Doug, I appreciate the color there as far as 55% this year versus 57 a year ago. But I think you said making progress throughout the year due to a shift in the solution mix. with the addition of new solutions. Can you give me a layer deeper on that, new solutions?
spk08: Sure, and it's really some of the stuff Will's already mentioned, like the real-world evidence and some of our specialty things we're getting into.
spk09: Yeah, there's a component, Eric, of that that is more architecting versus distributing content. We expect that mix to be very positive to the gross margin contribution. We also expect patient engagement to continue to scale, which, as you know, has a very low cost of sales, high gross margin.
spk04: Okay. And then lastly, the operating expense side of the house, first of all, congratulations on that cash from ops number, that $1.7 million. I can't recall seeing a number that big in my history with you guys. I know that's gotta be, uh, welcome news, uh, certainly in the CFO office. Um, the you've kept a tight lid on expense. You've often talked about, Hey, we have the sales organization to take this company to a hundred million, but you also have, you know, you're, you're serving giants here and sometimes giants, you know, they want the same as everybody else in the way that they want it, which winds up with customization. a greater investment in product development and things of that nature, or maybe it requires more account management and handholding. Given the $6.8 million that we just had here for OPEX, where does that go throughout the remainder of the year?
spk09: Yeah, I think you'll see, as Doug said, we'll see increases through the year well below our growth rate. So that's, you know, as an investor or someone who manages a P&L, that's where you want to be. The areas we will invest are areas that make sure we delight the client and the tech is solid. But I think what we've done with our centers of excellence on the tech side, the commercial marketing product team, we're in really good shape to scale. And, you know, now we have a view in the out years of hundreds of millions, not just a hundred, right? So we're looking at this to really win. And this year is making us feel more confident.
spk04: Okay. Well, listen, I appreciate you taking my questions and congrats on the quarter and good luck in 21. Thanks, Eric.
spk09: Talk soon.
spk03: We'll take the next question from the line of Harvey Poppel with PopTech LP. Please go ahead.
spk07: Thank you very much. Will, I never tire of congratulating you quarter over quarter. You continue to impress and surprise on the high side. I want to just talk a little bit about strategy for a moment. You obviously have done a lot to layer in additional services. on the pipes that you have between the providers, the physicians in particular, and the pharma companies. But I'd like to get a sense of to what extent you feel comfortable with the degree to which you also, your networks, if you will, touch on patients and pharmacies and to the extent that that might change or grow over the next couple of three years.
spk09: Yeah, Harvey, thanks. And you've been a great partner all along the way through thick and thin. So strategy, yeah. We obviously, you know, anyone who's run an early-stage public or private company knows that you have a strategy, but to actually implement a strategy, you've got to hit or exceed your numbers. Right. We are obviously doing that. So, and that's one reason why we put Miriam's really to spend most of her time on strategy and execution around it, because it is a function that is so important to just continuing to build your addressable market, your solution set, all those things relevant to patients and pharmacies. We are Still, our whole rationale around patient engagement, which is a fairly crowded space, is we have access to patients through the doctors with our partners. Most patient engagement companies do not have that. And so we are still chipping away and starting to see that connectivity between the two. And I think the sort of unlocking of digital tools for all involved is going to really help us accelerate that. So I would say we're making good headway on patients. We're also getting, we'll talk more about this in Q2, but we're getting a lot of attention in the patient engagement space with some pretty serious contracts with our pharma clients. So really excited about that. We do have some early relationships at the point of dispense through pharmacies and And as you know, I added a board member who used to run a pharmacy, Walgreens, Greg Wesson, who's been a great board member. And we're looking at all sorts of ways to connect into that as a longer connectivity play. So lots of things to do there. And I'll let Miriam also weigh in if she wants to add anything to that.
spk05: Sure, just a quick note. Thank you, Will. It's good to talk to you, Harvey. I think Will said it well, a way to think about patient touch that is unique to OptimizeRx is we are directly connecting to the provider and then through the provider to the patient. And that's one of the three lines of the business. But we also have direct patient touch through those solutions that are in the patient engagement solution set that are native to anyone's smartphone via text, but it's highly curated and secure technology is just super easy for the patient or the consumer. So we have them when they're just living their normal life with their smartphone, but we also have them when we have the attention of the provider and the patient. And most of the time they're together or the patient is immediately leaving a visit or perhaps being discharged from a hospital. And then on the pharmacy side with Greg's help and others, we're looking very closely at how our point of prescribing meets the point of dispensing, and all of the digital technology around both of those points of interaction in the healthcare system. Sorry about that. I think my connection got weak. Can you hear me okay, Will? Am I good?
spk09: You're good. Thank you.
spk05: Okay. Yeah, so go ahead. Thank you.
spk09: Harvey, thanks for that question.
spk03: We'll take the next question from the line of Alex Silverman with AWM Investments. Please go ahead.
spk10: Good evening, guys. How are you?
spk09: Hey, Alex.
spk10: So given that some of your non-enterprise business from last year converted into enterprise deals this year, do you think that the non-enterprise revenue in 2021 could exceed the 2020 level?
spk09: Absolutely. Yeah, there's, you know, just you kind of have to layer what's going on in the world into all of this, which frankly is accelerating and changing at a pace that, you know, most of us who work for pharma have never seen. And so, you know, do we have a crystal ball? No, but the adoption of connectivity to doctors and patients that is digital is is going to keep just going up and up because not only is it the only way right now, but they will see the ROI, the transparency, the measurement, the interconnectivity of multiple touch points, and they'll be drinking the Kool-Aid sooner than they would have if we didn't have this kind of disruption. But they will keep making that Kool-Aid. So I would say yes, but we don't have a crystal ball, but we're really encouraged by what we're seeing day to day.
spk03: At this time, this concludes the question and answer session. I'd now like to turn the call back over to Mr. Feble. Please go ahead, sir.
spk09: Well, just want to thank everyone for taking the time. Really proud of the team. We work really hard every day for everybody and feel like we're right in the middle of all these, you know, the doctors, the patients, the life science companies, obviously the investors as well, and our partners. And we really focus on maintaining the scalable platform with proven technology. We like to focus in this expanding market opportunity set. And as many investors have told me, we really make sure we can sustain a competitive advantage. And we feel like we're doing a really good job there and winning often. So with that, Operator or Ron, thank you for your time. We look forward to talking to you in the upcoming conferences through May, June, and early July.
spk03: All right. Thank you, sir. Before we conclude today's call, I would like to provide the company's safe harbor statement that includes important cautions regarding forward-looking statements made during today's call. Statements made by management during today's call may contain forward-looking statements within the definition of Section 27A in the Securities Act of 1933 as amended in Section 21E at the Securities Act of 1934 as amended. These forward-looking statements should not be used to make investment decisions. The words anticipate, estimate, expect, possible, and seeking and similar expressions identify forward-looking statements. They may speak only to the date that such statements are made. Such forward-looking statements in this call include statements regarding estimation of total addressable market size, market penetration, revenue growth, gross margin, operating expenses, profitability, cash flow, technology, investments, growth opportunities, acquisitions, upcoming announcements, and the need for raising additional capital. They also include the management's expectations for the rest of the year and adoption of the company's digital health platform. The company undertakes no obligation to publicly update or revise any forward-looking statements, whether because of new information, future events, or otherwise. Forward-looking statements are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified. Future events and actual results could differ materially from those set forth in, contemplated by, or underlying these forward-looking statements. The risks and uncertainties to which forward-looking statements are subject to include, but are not limited to, the effective government regulation, competition, and other material risks. Risks and uncertainties to which forward-looking statements are subject to could affect business and financial results are included in the company's annual report on Form 10-Q for the quarter ended March 31st, 2021. This form is available on the company's website and on the SEC website at sec.gov. Before we end today's conference, I would like to remind everyone that this call will be available for replay via webcast only starting later this evening, running through for a year. Please refer to today's press release for replay instructions available via the company's website at www.optimizerx.com. Thank you for joining us today. This concludes today's conference call. You may now disconnect your lines.
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