Ontrak, Inc.

Thank you for standing by and welcome to the OnTrack Health third quarter 2024 earnings call. At this time, all participants are in listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during this session, you'll need to press star 1-1 on your telephone. If your question has been answered and you'd like to remove yourself from the queue, simply press star 1-1 again. As a reminder, today's program is being recorded. And now I'd like to introduce your host for today's program, Ryan Holstead, Investor Relations. Please go ahead, sir.

Thank you, operator, and thank you all for participating in today's call. Joining the call are Brandon Laverne, Chief Executive Officer, Mary Lou Osborne, President and Chief Commercial Officer, and James Park, Chief Financial Officer. Earlier today, OnTrack released financial results for the quarter ended September 30, 2024. A copy of the press release is available on the company's website. Before we begin, I would like to make the following remarks concerning forward-looking statements. All statements in this conference call other than historical facts are forward-looking statements. The words anticipate, believes, estimates, expects, intends, guidance, confidence, targets, projects, and some other expressions typically are used to identify forward-looking statements. These forward-looking statements are not guarantees of future performance, but may involve and are subject to certain risks and uncertainties Other factors that may affect ONTRAC's business, financial condition, and other operating results, which include but are not limited to the risk factors described in the risk factors section of the Form 10-K and Form 10-Q, as filed with the SEC. Therefore, actual outcomes and results may differ materially from those expressed or implied by these forward-looking statements. ONTRAC expressly disclaims any intent or obligation to update these forward-looking statements. With that, I'd like to turn the call over to Brandon.

Thank you, Ryan, and thank you, everyone, for being on our call today. I'd like to start by sharing some exciting news with respect to our newest customer expansion for Centara Health Plans, offering our engaged solution to approximately 20,000 plan members. This expansion includes a specialized care coaching program designed for members showing rising health risks. This program aims to support their physical and behavioral health needs bridging the gap for those who may not yet qualify for our more intensive Whole Health Plus intervention, but still require proactive care management. Our engaged solution can be offered to members across multiple lines of businesses, including Medicaid, HARP, Medicare Advantage, and commercial. Once identified, members are proactively engaged through a unique blend of human interaction and augmented intelligence, and offered personalized care coaching support. Our customers enjoy a seamless expansion of the target membership population on top of the Whole Health Plus outreach pool. Collectively, we have now secured two new regional health plan customers and four health plan expansions since January of this year, spanning a range of plan types, including Medicaid, HARP, commercial, and now marketplace, showcasing the versatility of our offerings, which include Whole Health Plus, Engage, and our new quality solutions. We are enthusiastic about the tremendous progress we are making with our multiple product offerings and believe activity in our pipeline is accelerating, bringing prospects further down the funnel and faster. James will highlight the positive impact to our revenues of these new launches. Overall, our pipeline continues to build momentum. As Mary Lou will discuss in more detail, existing prospects are progressing nicely through the sales cycle as we continue to build the top of the funnel, as well as bring those near the bottom closer to a signature. The demonstrable clinical improvements and cost savings our programs achieve are resonating strongly with both our existing clients and potential partners, as well as the members they serve. As D'Angelo described shortly, the opportunities at the bottom of our sales funnel represent a significant inflection in our growth going forward. Several macro trends are driving demand for our services and currently acting as tailwinds for OnTrack's growth. Many Medicaid plans continue to navigate elevated medical cost trends while facing funding challenges as they deal with the fallout of redeterminations post-pandemic. Our solution helps address these problems for our customers, including reducing elevated costs for members, maintaining strong member engagement and retention for the health plan, and obtaining new diagnoses to improve risk scoring. Building on this tailwind, I want to highlight OnTrack's significant impact on clothing HEDIS measure gaps for our health plan partners. There's an increasing emphasis on quality metrics, particularly HEDIS scores, which directly impact plan ratings and reimbursements. By leveraging our AI-driven engagement system, we're achieving a greater than 50% outreach success rate, more than double what we believe to be the industry standard. The enhanced engagement and resulting gap closure has a direct impact on HEDA scores for our clients. With our current customer expansions, we are seeing firsthand how our solutions health plans meet and exceed their HEDA targets. In an era where quality metrics increasingly impact reimbursement and plan ratings, OnTrack's ability to efficiently close HEDIS gaps is becoming a key differentiator. Now I'd like to turn the call over to Mary Lou Osborne, our President and Chief Commercial Officer, who will speak more about our pipeline progress.