Ontrak, Inc.

Thank you for standing by and welcome to the OnTrack Health's first quarter 2025 earnings conference call. At this time, all participants are in listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during this session, you'll need to press star 1-1 on your telephone. If your question has been answered and you'd like to remove yourself from the queue, simply press star 1-1 again. As a reminder, today's program is being recorded. And now I'd like to introduce your host for today's program, Ryan Halstead, Investor Relations. Please go ahead, sir.

Thank you, operator, and thank you all for participating in today's call. Joining the call are Brandon Laverne, Chief Executive Officer, Mary Lou Osborne, President and Chief Commercial Officer, and James Parr, Chief Financial Officer. Earlier today, OnTrack released financial results for the quarter ended March 31st, 2025. A copy of the press release is available on the company's website. Before we begin, I would like to make the following remarks concerning forward-looking statements. All statements in this conference call other than historical facts are forward-looking statements. The words anticipate, believes, estimates, expects, intends, guidance, confidence, targets, projects, and some other expressions typically are used to identify forward-looking statements. These forward-looking statements are not guarantees of future performance. but may involve and are subject to certain risks and uncertainties, other factors that may affect ONTRAC's business, financial condition, and other operating results, which include but are not limited to the risk factors described in the risk factors section of the Form 10-K and Form 10-Q as filed with the SEC. Therefore, actual outcomes and results may differ materially from those expressed or implied by these forward-looking statements. OnTrack expressly disclaims any intent or obligation to update these forward-looking statements. With that, I'd like to turn the call over to Brandon.

Thank you, Ryan, and thank you, everyone, for joining our call today. As we begin 2025, I'm pleased to report that OnTrack continues to build on the significant momentum we established throughout 2024. Our progress with customers is clearly demonstrated by the growth in our outreach pool, which has expanded substantially over the past year. This includes implementation with new customers, Intermountain Health for our Whole Health Plus solution in the Medicare Advantage space, and with the Northeast Regional Plan across multiple lines of business, as well as the expansion of our Engage solution with existing partners. Looking ahead, we remain optimistic about the conversion of prospective customers at the bottom of our sales funnel, particularly the large Midwestern Medicaid plan. We have achieved state Medicaid provider approval in order to serve this plan's members if we sign an agreement with the plan. The successful conversion of this opportunity, along with successful conversions of other active opportunities, provides us a path to doubling our run rate revenue in 2025 as compared to 2024. The enrollment numbers for these new implementations are already exceeding our expectations. At the end of Q1, we reached a significant milestone with over 3,165 total enrolled members, including more than 1,150 members in our engaged programs. Total enrolled members nearly doubled year-over-year, serving as validation for the effectiveness of our enhanced multi-solution approach. The success of our Engage program highlights our ability to tailor solutions that address a larger percentage of our customers' member populations. This solution has significantly expanded our market reach by enabling us to serve members who may not require our full Whole Health Plus program, but still benefit from structured behavioral health support. The substantial growth in our enrolled member base since the launch of our Engage program in the second quarter last year, paired with consistently high enrollment conversion rates among new customers since the launch, provides compelling validation that our expanded solution portfolio is addressing critical gaps in the behavioral healthcare landscape. I'm particularly pleased with the continued evolution of our business model supporting health plans. We've made significant progress with our provider model strategy, which offers greater flexibility to support health plans across multiple lines of business. As previously announced, we are enrolled as a Medicaid provider in two states, registered in several others, and working to increase our footprint to optimize our opportunities with prospects in the middle and bottom of our sales funnel. This structure gives us access to medical spend budgets rather than more restricted administrative cost pools of our payer prospects. Our recent certification by the National Committee of Quality Assurance as a credentials verification organization through April 2027 serves as a key market differentiator. This prestigious recognition achieved through a rigorous voluntary review process embodies ONTRAC's commitment to trust, transparency, and operational excellence, which is particularly crucial for government programs with stringent quality standards. We are currently working towards an additional NCQA accreditation in case management, which we are targeting achievement in early 2026. Today, our teams are more than twice as productive as they were in 2021, the last time we reached this 3,000 plus member enrollment milestone. Our strategic investments in technology infrastructure, particularly in our AI-driven advanced engagement system, has fundamentally transformed how our care teams operate by automating routine tasks, prioritizing high-impact interventions through our next best action engine, and leveraging AI to summarize completed calls. The result is a workforce operating at unprecedented productivity levels while maintaining our focus on the human elements of care delivery that drive meaningful outcomes. I would now like to turn the call over to our President and Chief Commercial Officer, Mary Lou Osborne.