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Points.com Inc.
8/11/2021
Good afternoon, everyone. Thank you for participating in today's conference call to discuss Points International's financial results for the second quarter ended June 30, 2021. Delivering today's prepared remarks are Chief Executive Officer Robert McLean, President Christopher Barnard, and Chief Financial Officer Eric Giorgio. Following their prepared remarks, the management team will open up the call to you for any questions. Before we go further, I would like to turn the call over to Cody Slaw of Gateway Investor Relations, Points International's IR Advisor, as he reads the company's safe harbor that provides important cautions regarding forward-looking statements. Cody, please go ahead.
Thank you. Please be reminded that the remarks on this conference call may contain or refer to forward-looking statements within the meaning of Canadian and US securities laws. Management may also make additional forward-looking statements in response to your questions. Although management believes these forward-looking statements are reasonable, Such statements are not guarantees of future performance or action and are subject to important risks and uncertainties that are difficult to predict. Certain material assumptions are applied in making forward-looking statements and may not prove to be correct. Important factors that could cause actual results to differ materially and the assumptions used in making such statements were included in our second quarter financial results press release issued prior to this call as well as other documents filed with the Canadian and U.S. securities regulators. Except as required by law, the company does not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise. With that said, I'll turn the call over to Points' Chief Executive Officer, Rob McClain.
Rob? Thanks, Cody, and good afternoon, everyone. During the second quarter, we continued to drive strong sequential and year-over-year growth, sustaining our momentum from Q1. Our top and bottom line performance outpaced our expectations, representing our third consecutive quarter of sequential growth across our key financial metrics. On an operational level, our transaction metrics also improved relative to last quarter, with further acceleration across both marketing and promotional activity, as well as baseline activity tied to near-term travel. This momentum reflects the benefits of an ongoing travel industry recovery, the execution of our growth strategy, and our commitment to business development and flexible partnerships. As we continue to monitor the pace of recovery around the world, our team's resilience and hard work has positioned us well for the road ahead. From a macroeconomic standpoint, the recovery trends we began seeing at the end of the first quarter strengthened throughout the second quarter. As vaccination rates continue to rise, particularly in the U.S., both consumer demand for travel and travel frequency have accelerated. In June alone, the TSA recorded the highest level of travel throughput since the beginning of March 2020. The pace of global recovery remains fluid, especially with spiking concerns and case counts surrounding the Delta variant. We are continuously monitoring changes in global health protocols, but remain cautiously optimistic about current trends in our business. Mid this landscape, many of our hotel and airline partners have seen improvements in their respective businesses. Our US partners have experienced increased demand as they benefited from vaccination tailwinds. In fact, we generated record quarterly financial results with one of our US based partnerships in the second quarter. While these growth patterns vary across our base, With many partners below pre-COVID levels, we're pleased to support their ongoing return to normal and to help address travelers' pent-up demand around the world. We have provided this support for our partners and advanced the recovery of our own business through our continued execution on our three core growth drivers. We've deepened several existing relationships through new service launches, like the subscription service we now offer with Southwest Airlines. and the new Accelerate Anything service we launched during the pandemic. So far, we have four deployments of our Accelerate Anything service in market, including our most recent launch with the Etihad Guest Program in July. By offering loyalty customers flexible, innovative new options for earning and using their points and miles, we're both advancing the capabilities of our platform and providing our partners additional forms of support, ones that do not necessarily rely on frequent travel activity. As we explore and deploy these new services, we're also continuing to build new partnerships within and outside of the travel. Our most recently announced partnership with Built Rewards allows us to collaborate with an innovative program focusing on rewards for renters, bringing our extensive capabilities into a new and exciting territory. On the travel front, we have been able to support our long-running partnership with Frontier Airlines by expanding our partnership with Home Chef which we first announced in Q2 2019. Announcements like these signal that both our financial performance and strategic trajectory are starting to regain their pre-COVID momentum. You'll hear more about our recent launches from Christopher later in the call, but I'm extremely proud of our team's commitment and business development progress to date. Looking ahead, we continue to have a very healthy pipeline of business, and I expect discussions with both new and existing partners to remain very positive. Underscoring our new service and partnership launches is our third growth driver, our work to leverage our growing automated marketing capabilities to further enhance and expand the services we have in market. As we announced last quarter, we are increasingly adopting a platform-focused approach and are working to optimize our offerings accordingly. This has enabled us to transform existing capabilities into more flexible options, like our Accelerate Anything service, and introduce new capabilities altogether, such as our subscription service. The continued enhancement of our services directly translates into more seamless, adaptable, and broad range of options for our partners and their members. Loyalty programs' scale and steady source of value have made them an essential resource for customers and operators throughout the pandemic. and these features have made them an equally steady pillar for industry-wide recovery. On a financial level, they've served as an important source of liquidity for challenge to airlines and hotels. On an operational level, they allowed active loyalty customers to continue earning points and miles through a growing range of ways, preparing customers for today's accelerating return to travel. Now more than ever, we're confident in our ability to enhance loyalty programs' inherent value and flexibility. Our focus on adapting our own service suite and developing our pipeline supports our partners and strengthens our runway for future growth. The solid financial and operational foundation we've built has allowed us to adeptly navigate some significant challenges throughout our industry over the past year. Coupled with our resilient growth strategy, we remain well positioned for the second half of 2021. I will now hand it over to Eric to review our financial performance for the second quarter, and then Christopher will provide some additional highlights and perspective on our partner activity. Eric?
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