speaker
Operator

Thank you for standing by, and welcome to Priority Technologies' fourth quarter and full year 2021 earnings conference. At this time, all participants are in a listen-only mode. After the speaker presentation, there will be a question-and-answer session. To ask a question during the session, you will need to press star 1 on your telephone. Please be advised that today's conference is being recorded. Should you require any further assistance, please press star 0. I would now like to hand the call over to Chris Kettman.

speaker
Chris Kettman

Good morning, and thank you for joining us. With me today are Tom Priori, Chairman and Chief Executive Officer of Priority Technology Holdings, and Mike Volkimer, Chief Financial Officer. Before we provide the prepared remarks, I would like to remind all participants that our comments today will include forward-looking statements, which involve a number of risks and uncertainties that may cause actual results to differ materially from our forward-looking statements. The company undertakes no obligation to update or revise the forward-looking statements, whether as a result of new information, future events, or otherwise. We provide a detailed discussion of the various risk factors in our SEC filings, and we encourage you to review these filings. Additionally, we may refer to non-GAAP measures, including but not limited to EBITDA and adjusted EBITDA, during the call. Reconciliations of our non-GAAP performance and liquidity measures to the appropriate GAAP measures can be found in our press release and SEC filings available in the Investors section of our website. With that, I would like to now turn the call over to our Chairman and CEO, Tom Priori.

speaker
Tom Priori

Thank you, Chris. And thanks to everyone for joining us for our fourth quarter and full year 2021 earnings call. As you saw in our earnings release, we continued our positive momentum with a strong fourth quarter, generating exceptional year-over-year revenue and profitability growth. On a consolidated basis, total revenue for the quarter increased 36% to $144 million. Our top-line strength drove a increase in gross profit to $48.7 million and a roughly 81% improvement in adjusted EBITDA to $32.9 million. Importantly, these results were underpinned by a 320 basis point expansion in gross margin to 33.8% despite the drag from the reduction in our specialized merchant acquiring segment noted in our quarter three earnings call. our strong growth trends have continued through the first quarter as well. For the year, revenue increased 27% to $514.9 million, gross profit grew 22% to $155 million, and consolidated adjusted EBITDA rose 37% to $96.3 million. Mike will go into the segment level detail in our fourth quarter and full year results shortly. Now, prior to Mike's remarks, I'd like to spend our time to provide details on our current positioning in the market and the powerful platform at Priority that is poised to continue to deliver market-leading results. This slide presentation is also available for download on the IR portion of our website and is embedded in the webcast link. During our earnings call earlier last year, we said, 2021 would be regarded as Priority's year of transformation and one in which we realize our mission to emerge as a payments powerhouse with a single platform to collect, store, and send money that delivers differentiated products to our existing verticals. I'm excited to say that our transformation has been achieved. Starting with slide three, let's look at some of the high-level stats of Priority and the strength of its performance through the recent years and how it's poised to perform in 2022. Our native platform efficiently serves the SMB, B2B, and enterprise payment verticals at scale, supporting over 240,000 active merchant accounts, more than 340,000 active bank deposit accounts, and processing total payment volume of over $90 billion. with nearly 88% derived from integrated software products. Over the past three years, Priority has produced annualized growth in revenue of 18% and EBITDA of 31%, rates we expect to exceed in 2022, with revenue between $650 to $664 million and EBITDA of $145 to $150 million. Importantly, driving our strong top-line and bottom-line growth has been accomplished with relatively low CapEx spending of approximately 8% of EBITDA. Our operating efficiency is underscored by an already compelling gross profit margin that today is 62% of adjusted EBITDA and poised to climb. Further, this efficiency pulls through to free cash flow at an impressive 55%, of adjusted EBITDA. These results reflect that priority has been built with intention and built to last. We believe we'll ultimately be rewarded as the market recognizes that we are valued at a meaningful discount to our peers who perform at lower growth trajectories and possess less robust technology solutions. Our high growth and outstanding operating margins are driven by the elegance of our native technology core. As they say, a picture is worth a thousand words. I hope this depiction helps to codify the unique commerce engine that we've constructed that provides a single platform to collect, store, and send money, combining robust payment functionality with banking-as-a-service capability to monetize merchant networks we touch. Upon our priority passport platform, we deliver a full suite of proprietary payment and banking solutions into the SMB and B2B markets and provide enterprise partners the ability to embed payments and banking features into their core software offering or legacy non-digital operating platforms to monetize their payment networks. As evidenced from the number of merchants and deposit accounts we support, as well as the rate of growth we produce. Our architecture is simple, scalable, and secure. It supports all models for merchant acquiring, including payment facilitation, ACH, check, and wire payment methods. It has full commercial card issuing capabilities and will soon support consumer debit card issuing and global payment processing. Importantly, it's all available with a rigorous compliance capability that includes nationwide money transmission licenses. Today, our F&B solutions serve over 1,250 reselling partners that board an average in excess of 4,300 new merchants per month. Over 80% of the revenue in this channel is from integrated or semi-integrated software products. Our flagship product, MX Merchant, currently supports over 240,000 merchant accounts and $62 billion in annual card processing volume. Our fast-growing B2B payment segment is consistently winning accolades and new partner channels on the strength of CPX as the recently announced CISPRO and Premier Healthcare Partnerships demonstrate. These two partners alone represent combined addressable payable spend of $85 billion for us to harvest over the coming years. And our contracted pipeline continues to grow. Simply stated, Priority's B2B business line is poised for even greater acceleration from the 46 financial institutions we support today and the strong adoption trends that have enrolled 75,000 suppliers onto the platform to date. Finally, our enterprise payment segment that provides embedded payments and banking solutions to modernize legacy platforms and accelerate software partner strategies to monetize payments is already supporting over 20 integrations. managing over 340,000 deposit accounts and over half a billion in deposits. This segment is consistently piling up wins as new partners recognize priority as the payments powerhouse with a unique platform built for the future of commerce where they can leverage our technology for payments and banking features without the burden of dealing with payment operations, risk management, and compliance considerations. At this point, I'd like to hand over to Mike who will provide further insight into our performance during the quarter and the year, along with current trends in each business segment.

speaker
Chris

Thank you, Tom, and good morning. Our MDA, included in the Form 10-K, provides a discussion of our comparative full-year results. A link can be found on our website. My comments are focused mainly on the fourth quarter results. As Tom has already covered, we had a strong fourth quarter financial performance with diversified growth across all business segments. As I review the segment-level contribution to these consolidated results, please refer to the supplemental slides for further details on the numbers. Revenue growth was strong across all segments. SMB payments revenue of $121.5 million increased 19.7%. driven by bank card dollar volume growth of 25.1%, 22.3% growth in transactions, and 2.3% growth in average ticket. Average merchant count of over 240,000 in fourth quarter 2021 grew 8.4% over fourth quarter 2020, and specialized merchant acquiring began renewed merchant growth in the quarter, which has continued into 2022. Merchant boarding trends were strong during the year. New monthly merchant boards averaged nearly 4,500 in 2021, consistent with the historical monthly average ranging from 4,300 to 5,000. B2B payments revenue of $5.4 million increased 38.5%, driven by the revenue momentum we mentioned in our third quarter earnings call. In CPX, the strong volume trends within existing customers and our growing sales pipeline conversion drove a 73.3% growth rate. And in managed services, the new supplier enablement program drove a 20.8% growth rate. Enterprise payments revenue of $17.1 million increased $16.4 million from $0.7 million. CFT pay acquired in September 2021 drove this growth. Gross profit of $48.7 million increased 49.8%. SMB gross profit of $30.5 million increased 0.7%. Specialized merchant acquiring gross profit declined $5.8 million due to the temporary pullback from mid-year risk pairing actions. Now, excluding that temporary decline, SMB gross profit increased 26%. B2B gross profit of $2.6 million increased 30%. And enterprise gross profit of $15.6 million increased $15.5 million from $0.1 million. Gross profit margin of 33.8% increased 320 basis points. The decline in SMB margin was driven by the temporary pullback in specialized, while the results of enterprise overcame this decline and drove overall margin expansion. Operating expenses of $35.8 million increased 36.6%. Salaries and benefits of $12 million increased 22.2%, driven by the Fincera acquisition and headcount growth. SG&A of $6.2 million was relatively flat, decreasing 4.6% from $6.5 million. And depreciation and amortization of $17.6 million increased $7.7 million from $9.9 million driven by the 2021 acquisitions. Operating income of $12.9 million increased 108.1%. SMB operating income of $10.5 million decreased $2.1 million due to the temporary gross profit decline of $5.8 million in Specialized. Excluding that decline, SMB operating income increased $3.7 million. B2B operating income of $0.5 million increased $1 million from a loss of $0.5 million in Q4 2020, reflecting higher gross profit and lower operating expenses. And enterprise operating income of $5.2 million increased $5 million from $0.2 million in Q4 2020. Corporate expense of $3.3 million decreased $2.8 million. The decline reflects the impact of the timing of certain expenses and comparative fourth quarter incentive accruals. Adjusted EBITDA of $32.9 million increased 80.8%, bringing full-year 2021 adjusted EBITDA to $96.3 million, an increase of 37%, and in line with our full-year guidance. I'll just note that another income of $7.8 million includes $7.6 million net gain from the disposition of our investment in payex. Now, this gain is not included in our adjusted EBITDA. Interest expense of $11.9 million increased $2.5 million. Higher debt levels driven by our 2021 acquisition financing were only partially offset by lower borrowing rates. Total debt of $631.9 million at December 31, 2021 was $249.9 million higher than $382 million at December 31, 2020. During the quarter, we reduced debt by $16.6 million through a $15 million revolver repayment and a $1.6 million scheduled amortization payment. Net debt was reduced by $19.9 million. with a $3.3 million increase in unrestricted cash. We are well below our total net leverage ratio covenant of 6.5 times, with a total net leverage ratio of approximately 4.3 times at December 31st. We will continue to apply free cash flow to reduce debt and leverage. Senior preferred stock on our balance sheet of $210.2 million at December 31st is net of $23.5 million of unaccreted discounts and issuance costs. The preferred dividend of $7.4 million in the quarter comprised of $3.4 million of cash and $4 million of PIC is supplemented on our income statement with $0.8 million accretion of discounts and issuance costs. Before turning the call back to Tom, I'll review our full year 2022 financial guidance. Our outlook is strong, and full year 2022 guidance is reflective of that. Revenue is forecast to range between $650 and $665 million, a growth of 26% to 29%. An adjusted EBITDA is forecast to range between $145 to $150 million, a growth of 51% to 56%. Our results are forecast to strengthen in each successive quarter of 2022, reflecting the increasing build of positive trends in each of our segments. We forecast a free cash flow conversion rate of approximately 50%. The resulting free cash flow of $72 to $75 million will be applied to strategic investment, any unplanned non-recurring expenses, and net debt reduction. Now I'd like to turn the call back over to Tom. Thank you, Mike.

speaker
Tom Priori

I believe that our performance through COVID, our full year 2021 results, and our outlook for 2022 reflect that Priority is a uniquely efficient payment platform. It's purpose-built to monetize merchant networks for our partners and create value for our shareholders. Simply put, Priority has been meticulously curated over the past three years to be prepared for the future of payments, and the global opportunities represented in SMB, B2B, and enterprise payment segments. Our platform is efficiently built for scale, as evidenced by the consistently low capex spend of approximately 8% of adjusted EBITDA needed to drive our high growth. Our technological efficiency frees our business lines to focus on driving revenue growth, from our diversified portfolio of assets consistently in the high teens annually with 60 plus percent adjusted EBITDA margins as a percentage of gross profit. Importantly, our leadership continues to drive results and prove itself by overcoming challenges as we did through the COVID period and rapidly changing market environments, as well as identifying opportunities ahead of its peers. as evidenced by successes like the lucrative rent payments and recent PayX transactions. Despite the difficult to reconcile peer valuation discount, we are quite confident that a combination of our scalable payments and banking infrastructure, focused and dedicated distribution engines, and market-leading product offerings will continue to drive winning results to our shareholders. I want to thank our team at Priority for another excellent quarter and year. You're delivering on our mission to build innovative payment solutions that power modern commerce. Operator, we'd now like to open the line for questions.

speaker
Operator

As a reminder, to ask a question, you will need to press star 1 on your telephone. To withdraw your question, press the pound key. Please stand by while we compile the Q&A roster. Our first question comes from the line of George Mahalos of Cohen. Your line is open.

speaker
George Mahalos

Hey, guys. Good morning, and thanks for taking my questions. I guess first question, Tom, can you talk a little bit, heading into 22, kind of the progression in volume that you saw on the SMB side? reading, you know, any impact from Omicron and how maybe it's receded as we kind of got into February. And then also wanted to ask you the pricing changes affected by the networks. Is that neutral or potentially an opportunity for an acquirer like yourselves?

speaker
Tom Priori

Yeah, thanks, George. Appreciate the questions. From a volume standpoint, you know, there was a modest, very modest pullback in Q4 related to Omicron. But, you know, we've had such a robust sales pipeline and adoption of our technology. We didn't see it impact our overall trajectory because some of the, you know, the drop, and I'll call it the existing merchant base, was more than offset by Omicron. you know, what we've got going on the new sales side. But we definitely did see some same-store drop. But it was in the, you know, call it the low, you know, single percentage point is the way I would characterize it. You're spot on with regards to, you know, the networks have not made any adjustments to interchanges. in the last few years because of, you know, the pandemic environment. They are pushing through one of the largest ever spring releases that does present opportunity for margin expansion among processors. And, you know, we'll certainly be looking for opportunities. And, you know, that will be, you know, that presents some upside, you know, we feel to our estimates. and that will start to flow through, you know, after the April spring release.

speaker
George Mahalos

Okay, that's super helpful. Really appreciate the color there, Tom. And then, Mike, if we're looking at interest expense, can you maybe help us in terms of modeling that? I know that's a topic that's obviously come up with a lot of your peers, just, you know, given the tightening cycle with the Fed, any color you can kind of provide there or sort of rule of thumb to help us model Help us maybe model that line would be appreciated.

speaker
Chris

Yeah, well, we have a base, you know, it's a LIBOR plus, and we have a base LIBOR at 1%. So, you know, these modest interest rate increases won't affect our borrowing rate this year. And, you know, we expect to, you know, we will have the revolver will be gone shortly as we apply available cash and free cash flow to that. And then we'll be in a situation where we'll be building cash, so our net debt will be going down. But to take down any borrowings, it would have to be the term loan, and that would come out of the back end of the amortization schedule. So we'll see. Okay, okay, that's helpful.

speaker
George Mahalos

Just last question, the free cash flow conversion kind of up to 50%. Is that how we should be thinking about it going forward, or is there also sort of more wood to chop there where that could even go potentially higher to kind of look out into the future.

speaker
Chris

That will go higher as EBITDA grows, right? And because, you know, we will be a taxpayer this year as we turn profitable. So that would be a floor, I would say. There's room to move that up, and it will move up as time goes on.

speaker
Operator

Okay, thank you. Thank you. Again, to ask a question, please press star 1 on your touchtone telephone. Again, that's star 1 on your touchtone telephone to ask a question. Our next question comes from the line of Brian Kintzlinger of Alliance Global Partners. Your line is open.

speaker
Brian Kintzlinger

Great. Thanks so much. Nice quarter. Congrats on the premier one. I'd love to dig into it a little bit. Can you talk about specifically how you see the network rolling out, the onboarding of their members and what that long-term opportunity is for you in terms of payment volume?

speaker
Tom Priori

Sure. As you may know, Premier is one of the largest group purchasing organizations in the healthcare space. We've been selected as an automated payables partner on the strength of CPX and the the elegance of that product for automated payables. So that market alone has a north of $50 billion addressable spend that will be in the process of harvesting. It's a multi-year effort, as you can imagine. We'll be in the process of forming relationships you know, with their sales force as well as, and through that, through those relationships with the financial leaders at their respective organizations to adopt the solutions we provide for monetizing supplier networks. And, you know, what I think people are recognizing about our offering is there's a lot of folks out there doing virtual card projects but very, very few that have the breadth of solutions that we offer through not just virtual card, but physical plastic for purchases, ACH tools with dynamic discounting, ACH+, and also the ability to handle check and other wire solutions on a single platform. So it's really on the strength of the various modalities and the simplicity of our software to use that we're seeing the wins start to pile up. And the ones you've seen us recently report are just two small examples of what we have in the pipeline.

speaker
Brian Kintzlinger

Is there any idea if ultimately Premier will mandate its – you know, its customers adopt or its suppliers adopt the payables platform over time?

speaker
Tom Priori

You know, look, I can't foresee that. I think that's, you know, you're hard-pressed to do that as a GPO. You know, there are organizations within their network that have their own bank relationships, right? So, you know, we're certainly competing against some of those bank treasury relationships and evaluating what other factors may go into the decision of a particular hospital group, you know, to use priority versus some of the solutions their bank may offer or another party that they are in touch with directly. So it's a competitive landscape, as you well know. But, you know, the fact is you've got to be in it to win it. And, you know, we're getting deeper and deeper in it. because we've got a product that other folks don't have. We're confident. We'll put runners on base now that we're up to bat with Premier and other large networks that are recognizing this is a solution they need and they want the best people at it.

speaker
Brian Kintzlinger

Sorry, I'm going to focus a little bit more on this business because the valuations have been super high in the M&A space. So as we think about the payables business, we saw it finally begin to ramp here, it looks like, in the quarter. Can you talk about how you see that playing out over the next 18 months with some big metrics you gave us in terms of the number of suppliers you're working with, the number of financial institutions? Just give us a sense of how we should expect that ramping over the near and the long term.

speaker
Tom Priori

Let me first have Mike comment on just how we're thinking about the volume growth and how that will convert into revenue in the channel. And then I can speak more specifically about, you know, just kind of I'll call it supplier adoption and, you know, some of the buyer adoption as well and FI adoption, if you will.

speaker
Chris

Great. Yeah, we'll have a little bit of chunkiness as customers convert over to that, so it's not going to be like a smooth growth rate, but we are certainly in a growth profile right now. And when Tom will probably talk about a couple of new partners that we have in there, the volume that's available to us is enormous, and it's just a matter of converting that over. But we're certainly in double-digit, you know, teen growth in this business, conservatively speaking, going forward this year and the early quarters moving on.

speaker
Brian Kintzlinger

When you say teen growth, is that year over year? I mean, you just grew 73% year over year, so teen growth doesn't – are you talking each quarter sequentially? What are you talking about, teen growth? Yes, yes, yes. Okay.

speaker
Tom Priori

Yeah, but – Brian, we expect the CPX growth to be, I would say, very consistent, if not exceed, you know, last year's. And the, you know, Mike commented toward this. Look, these are, as you might imagine, right, when you, you know, start to penetrate a large customer's spend file, right, these are very chunky volume adoptions, right? They come, you know, they come... in large blocks. So what we're intending to do and what you'll see from us going forward is as we see the conversion of that pipeline, we will update the forecast quarterly so that we have a high degree of certainty around the revenue contribution of that converting pipeline. but we do expect it to be very much in line on an annualized basis with what you saw last year, you know, if not a good bit higher.

speaker
Brian Kintzlinger

Great. Last one for me, as I look at the Brinks partnership, it sounded like a unique opportunity, but I guess on a bigger picture, I'm wondering if what your strategy is to approach these large strategic partners that could obviously add bigger chunks to your business as they adopt?

speaker
Tom Priori

Yeah, super insightful question. And look, we've tried to explain that in the greatest detail we can without speaking about a partner's business. But if you look at the enterprise segment and what it delivers, we're embedding payments and banking features into not just software partners like MRI and a host of others that are presently integrating to our platform, but what we describe as legacy partners, legacy businesses that are looking to modernize. So let's just use Brinks as a hypothetical example. they're a leader in, you know, if you think of them and a large part of their business as a cash clearing business. Well, we have an ability through Banking as a Service to provide a digital solution to all of their customers for the movement of that cash, if you will, because we can credit it into an individual account and ledger it across all of their merchants, and get that into customer accounts faster, or at least credit it to their account faster. So there's a really exciting opportunity, we think, and we are moving in this direction to ignite these legacy platforms with digital banking and payment solutions. If Again, using Brinks as a hypothetical example, incredible brand, global. They've been very clear about their desire, and I think they call it their 2.0 strategy to create digital payment solutions. Well, I don't want to speak for Brinks, but if I'm going to do that, I'm going to do it with a partner that gives me the depth and breadth of scale and the functionality that is turnkey where I don't have to do a lot of work to set up that digital infrastructure within, you know, within my business to, to not only move cash to, but to start to move other forms of digital currency among my customer base. And, um, uh, you don't capture new market share. So, um, we think, you know, you bring up ranks. We obviously have announced a partnership that, we're implementing with our merchants to add cash, digitize cash, if you will, for our small merchants. And, you know, we are going to work collaboratively with partners like that because, you know, we think there's a great fit for what we offer and the merchant network they sit on to leverage combined solutions. So, you know, I think you're pretty forward-looking. with the question, and hopefully I've given you some insight as to how we're thinking about it. But, you know, we're, you know, we think that's just, you know, one such example of the, you know, the type of business we can help to accelerate with the tools that we have.

speaker
Brian Kintzlinger

Great. Thanks so much.

speaker
Operator

Thank you. Our next question comes from Albert Ragsdale of LC. Your line is open.

speaker
Albert Ragsdale

Thanks. Thanks, Tom, and thanks, Mike. My first question is on, so I noticed that your segments have changed. Is there anything you could describe the strategy behind the new business alignment?

speaker
Tom Priori

Sure. I'm sorry, you broke up a little bit there, but if I can just make sure I understood your question accurately is, that we kind of have outlined new business segments and explained some of the logic around. Is that correct?

speaker
Albert Ragsdale

Exactly, yeah, strategy behind the alignment, that's right.

speaker
Tom Priori

Yeah, I mean, look, we've, as I think everyone on the call knows, we had a segment we considered integrated partners that was software companies that we typically owned, you know, slightly different than, you know, kind of our core offering in SMB or B2B, but, you know, we're integrated for payments and we're, you know, we're leveraging our tech. And, you know, we've harvested a few of those. You know, we had a successful MRI transaction that monetized rent payments and, you know, maintained them as now an enterprise partner using our payments and banking solution and our payment facilitation solutions. PayX was a company that we owned a minority stake in that Repay bought for $115 million and we helped accelerate the strategy of that team. So it just made sense as we monetized a few of them to then, for two factors. One, take a look at the other solutions we had that were in that segment and they were all being delivered to the SMB channel. So We felt it was cleaner to organize them under our distribution and the markets that we were selling into. So ETAB, PayRite, ETAB that goes after the hospitality and curbside takeout segment for retail and hospitality, but is really an SMB solution. Similarly, PayRite, which is really driven toward the smaller provider, both in healthcare and home care, Again, it's kind of an SMB focus. So we reorganize that under our distribution models and the market segments we attack. So our proprietary products that are being delivered into SMB and B2B, B2B was really quite simple. The markets, you know, we thought of as commercial payments. We think it's more expansive, but the market uses the nomenclature of B2B payments, so we just align with the market. Nothing more complex than that. But our enterprise segment is frankly where we see a major future for priority, and we wanted to segment that because those customers are really interfacing with us in a different way. Whereas our proprietary products are leveraging the banking and payments core that Priority Passport offers, with, again, our own prop products. These are businesses that are embedding those features into their products or embedding our capabilities into their business infrastructure, like the example we just talked to of the hypothetical example of a Brinks or someone like that. So this was a much more logical framework to describe the business segments. it's been, uh, I can tell you this, it's been a very successful way to, uh, to sell. Um, as you can see from the volume revenue growth and pull through to bottom line, um, that we've just adopted with customers. So it's, uh, it's selling that's for sure. And I think it does because it's simple. It makes sense. And, uh, you know, we, uh, we execute.

speaker
Albert Ragsdale

I see. Um, I have a couple more questions as well. Any hint to that, some international growth in the past? Is there anything you can provide an update on how you plan to move offshore?

speaker
Tom Priori

Yeah, look, those existing partners we have, you know, everyone knows about MRI. So, you know, we talked about Brinks, right? They're a partner now. They're international. You know, we have existing partnerships that are – they just need international solutions. So we're going to provide them. We've already, you know, begun the process of creating the connections and I think as we've spoken about in the past, we have direct connections into all of the networks, MasterCard, Visa, American Express, and Discover. We have the ability to authorize transactions anywhere on the globe. And now we're just connecting in our ability to settle those transactions in the local markets. So this has always been on the path, and now it's time to do it.

speaker
Albert Ragsdale

Great. And the last question is, Given the current macroeconomic factors, specifically inflation, supply chain challenges, and labor shortages, I'm wondering what kind of impact that's had on your business.

speaker
Tom Priori

You know, I appreciate the question. You know, from a macroeconomic standpoint, you know, one of the things we, I think, did very intelligently – first, I'm going to talk about workforce. You know, we've – In the acquisition of Fincera, we have an incredible team in India that not only has a very talented group in Chandigarh, India, for technology and payment operations, but also has a network that extends to other countries within that region. So our access to workforce outside the United States enables us to be thoughtful about the way we build our workforce, which I think as everyone can understand who's run a business, you know, your people are your most expensive resource. So there is a good bit of, you know, I'll call it FinTech inflation in personnel that, you know, we're able to reward our great people wherever they are on the globe to have a very efficient team to operate and build technology. And you can kind of see that, as I said, in our gross profit margins. You manage the business really efficiently. So that's one thing that hasn't, I think, impacted us as much as it has some others. From just a standpoint of inflation on consumer spending and other trends, you know, it's a double-edged sword. It kind of helps us in some regard, but because, you know, just things are more expensive, people tend to finance them using their card because they need more time to pay. And that is a benefit to us being in a card processing space. The, you know, the downside to that is we're also, you know, We haven't seen that affect us as yet. But again, I think that's largely a result of the success of our products. We sell. So we're just seeing volume growth because our new sales continue to exceed anyone who leaves our platform or goes out of business. And we don't expect that to waver. In fact, if anything, we're optimistic we'll continue to accelerate. The last thing I would comment on, because obviously it's been a big part of the news, is just what's going on in the Ukraine. Look, we don't have presently business that is disrupted by the events of the Ukraine. We don't have any workforce there. We don't have vendors that are meaningfully impacted. We don't have processing volume in Russia. So that hasn't had an impact to us, but I want to make sure to note it, just given the question you asked. The last thing I would note, and look, we think this is a reason for optimism as well. We have made no kind of mistake about it. We've been very clear about it. what we think is an important strategy to build early-stage and kind of early-cycle assets and also counter-cyclical assets. We are a major technology and solution provider to the consumer finance space. That segment is seeing incredible growth because of a consumer that now needs more financing and also needs – You know, that tends to occur on the back end of that, needs more assistance working out of, you know, difficult financial circumstances. And we have assets that will perform very well in those conditions, and they're a natural hedge, if you will, to, you know, some of the core payments. So, you know, we feel great about the segments we're in across the board and their growth prospects are, you know, are – Our forecast and guidance reflect that. And we're optimistic as we continue to perform through the year that we can pull through at an even faster rate than we've projected. Thank you.

speaker
Operator

Thank you. At this time, I'd like to turn the call back over to Tom Priory for closing remarks. Sir?

speaker
Tom Priori

All right, well, thank you, everyone, for the time you've afforded us this morning to learn about where priority is headed, the completion of a multi-year transformation to be a single platform to collect, store, and send money that has the capability not just to operate at scale but soon to operate globally. We're very excited about what the future holds for us We hope you are as well and are appreciative of your attention and support. Hope everyone has a great day and enjoys St. Patrick's Day.

speaker
Operator

This concludes today's conference call. Thank you for participating. You may now disconnect.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

-

-