11/14/2024

speaker
Operator

Good afternoon, everyone. Welcome to the Research Solutions Incorporated first quarter fiscal 2025 earnings conference call. At this time, all participants are in a listen-only mode. Later, you will have the opportunity to ask questions during the question and answer session. You may register to ask a question at any time by pressing star 1 on your telephone keypad. Also, today's call is being recorded, and if you should need any operator assistance during the call today, please press star 0. Now at this time, I'll turn things over to Mr. Stephen Hooser, Investor Relations. Please go ahead, sir.

speaker
Stephen Hooser

Thank you, Beau, and good afternoon, everyone. Thank you for joining us today for Research Solutions' first quarter fiscal year 2025 earnings call. On the call with me today are Roy W. Olivier, President and Chief Executive Officer, and Bill Nervin, Chief Financial Officer. After the market closed this afternoon, the company issued a press release announcing its results for the first quarter fiscal of 2025. The release is available on the company's website at researchsolutions.com. Before Roy and Bill begin their prepared remarks, I would like to remind you that some of the statements made today are forward-looking and are made under the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those expressed or implied due to a variety of factors. We refer you to Research Solutions' recent filings with the SEC for a more detailed discussion of the risks and uncertainties that could impact the company's future operating results and financial condition. Also, on today's call, management will reference certain non-GAAP financial measures, which we believe provide useful information for investors. A reconciliation of those measures to GAAP measures is located in today's earnings press release as well. Finally, I would like to again remind everyone that this call will be recorded and made available for replay via a link on the company's website. I would now like to turn the call over to President and CEO Roy Olivier. Roy?

speaker
Roy Olivier

Thank you, Stephen. Our first quarter results reflect the financial scalability of our model, as our net income and adjusted EBITDA growth outpaced our top line on a year-over-year basis, even when factoring in some one-time expenses from the prior year. Deployments in the quarter were below our historical range, but we are seeing growth rebound in the second quarter. I'm particularly pleased to report a 20% increase in total revenues and a 67% increase in platform revenue for the quarter. A 60% increase in ARR with B2B contributing 12.2 million and B2C contributing 5.4 million. An outstanding improvement in adjusted EBITDA and cash flows generated from operations of 1.3 million in EBITDA and 800,000 in cash flow resulting in almost $4 million in adjusted EBITDA on a TTM basis and $5.1 million in cash flow in the same period. Our first quarter deployments in incremental ARR were lower than average due to several factors, including lower B2C subscription revenue growth during the summer months when universities are out of season and the impact of the traditional European vacation period. As we enter the fall, our B2C subscriptions have materially picked up and our B2C subscription ARR is currently approaching 6 million. Net platform deployments continue to be affected by a longer sales cycle where customers are increasing their due diligence periods and extending budgetary reviews. Under the surface, the new logo team hit their quarterly targets, but that was offset by higher than normal term and lower productivity from the upsell team. We saw higher than expected non-controllable churn driven primarily by acquisitions of our customers and customers closing their business. That was over half of our churn. On a positive note, we lost fewer customers to competitors in Q1. My hope is that at the conclusion of this election, provide some clarity for the near term and will allow for companies to make decisions as we approach the window for 2025 budgets to be finalized. I'll review some of the steps we're taking to improve our sales performance, but first I'd like to pass it over to Bill to walk through our fiscal first quarter financial results in detail, and then I'll wrap it up with some comments and outlook for fiscal 2025.

speaker
Bill

Bill? Thank you, Roy, and good afternoon, everyone.

speaker
Bill

Before I start, I would like to make a couple reminders regarding year-over-year comparisons. First, for our prior fiscal year 2024, we had approximately two months of activity from Resolute AI, which closed on July 28, 2023. Second, in that same quarter, there was no impact from site as that transaction closed on December 1, 2023. Total revenue for the first quarter of fiscal 2025 was 12 million, a 20% increase from the first quarter of fiscal 2024. Our platform subscription revenue increased 67% to 4.3 million. The growth was primarily driven by the acquisition of site and a net increase of platform deployments and upsells from last year. If you look at that growth from a pro forma perspective, assuming we had resolution in sight for the full quarter last year, the growth rate was roughly 27%. Platform revenue accounted for about 36% of our total revenue for the quarter, compared to approximately 26% in the prior year quarter. We ended the quarter with 17.6 million of annual recurring revenue, or ARR, up 60% year over year, which is comprised of roughly 12.2 million in B2B ARR and approximately 5.4 million in ARR associated with sites B2C platform subscribers. On a pro forma basis, the year-over-year ARR growth was roughly 22%. Sequential ARR growth in the quarter was modest, with B2B ARR growing about $128,000 and B2C ARR growing roughly $68,000. We mentioned on our prior call that we expected lower growth to occur this quarter and that some of this was related to seasonality primarily in our B2C business. As Roy mentioned, I am happy to report that from a B2C perspective, we have seen that seasonality reverse as we entered the fall academic semester. and we are off to a strong start in B2C ARR growth for Q2. Please see today's press release for how we define and use annual recurring revenue and other non-GAAP items. Transaction revenue for the first quarter was $7.7 million, a 3.4% increase from the prior year quarter. Our total active customer count for the quarter was 1,390, compared to 1,395 in the same period a year ago. Gross margin for the third quarter was 47.9%, a 780 basis point improvement over the first quarter of 2024. And once again, a new company record for blended gross margin. The increase is due to the ongoing revenue mix shift towards higher margin platforms business. In Q1, the platform's business contributed almost two-thirds of the gross profit. As this mix shift continues, we are starting to see the reality of being able to push our blended gross margin above 50%, which we expect to happen in the next 12 to 15 months, if not sooner. Platform business recorded gross margin of 87.4%, a 210 basis point increase compared to the prior year quarter. The increase is primarily related to lower personnel costs and some steps we have taken to reduce our hosting costs. I will say this is a high result, and we may see this fall back slightly in future quarters. All things considered, however, we expect it will remain above 85%. Gross margin in our transaction business increased 140 basis points to 25.7%. The increase was primarily attributable to increased copyright revenues and pricing initiatives. Similar to platforms, this result was very strong for the quarter, and we may experience slightly lower results in future quarters, but still expect results above 24.5% in the near term. Total operating expenses in the quarter were 5.1 million, relatively flat to the prior year quarter. Last year's first quarter included approximately $1.2 million in acquisition and proxy-related expenses, but also did not have any impact from site and only two months of activity from Resolute. When you offset these two things, it basically translates into some very modest year-over-year growth in the SG&A expense base. Our revenue mix shift continues to move in favor of the platform's business. and our blended gross margin continues to improve. And we are seeing that fall to the bottom line and generate cash flows for the business. Net income for the quarter was $669,000 or two cents per diluted share compared to a net loss of $988,000 or negative four cents per share in the prior year quarter. Adjusted EBITDA for the quarter was $1.3 million, a 10.6% margin, compared to negative 441,000 in the year-ago quarter. It is important to note that with respect to adjusted EBITDA, on a trailing 12-month basis, we have now generated just under 4 million of adjusted EBITDA, an 8.5% margin, and we expect that result to improve as we complete our second quarter. Turning to our balance sheet, cash and cash equivalents as of September 30th, 2024 was 6.9 million, versus 6.1 million on June 30th, 2024. We generated 843,000 in positive cash flow from operations compared to a cash burn of 756,000 in the prior year quarter. Also important to note is that over the last 12 months, we have now generated over 5.1 million in cash flow from operations. On a trailing 12-month basis, our cash flow is outpacing our adjusted EBITDA by a factor of approximately 1.3 times, which we believe is a good indicator of the strong quality of our earnings. As of quarter end, there were no outstanding borrowings under our revolving line of credit, and we have no long-term debt or liabilities. As we look ahead, I think Q2 will be another strong quarter for earnings. I will note, however, that there is some seasonality negatively affecting the transactions business in Q2, given the impact of the holidays. And we should also see some increase in SG&A expense from Q1 as we had some delays in hiring newly budgeted headcount in the quarter. As a result, we will likely see an adjusted EBITDA result that, while being an increase year over year, is sequentially down a bit from Q1. This will step back up again in Q3 and Q4, which are seasonally our strongest quarters for transactions as well as overall profitability and cash flow. Overall, we feel like we have reached an inflection point in the SAS revenue mix shift of our business. In addition to demonstrating the profit potential of our business model, this increasing profitability and cash flow is better positioning us to take advantage of strategic opportunities such as M&A going forward. Overall, we are pleased with the result for T1 and look forward to posting another record year of earnings. I'll now turn the call back to Roy. Roy?

speaker
Roy Olivier

Thanks, Bill. You know, as we approach the one-year anniversary of the acquisition of SITE, we continue to be pleased with its growth and the upsell opportunities it presents within our platform. We recently hired Setson Cohen as our new Chief Revenue Officer Sefton comes with a proven track record of building high-performance sales teams, generating significant ARR growth. He will help us create a strategic and standardized framework around a common language, improving sales process and accountability as a professional sales organization. Our entire team will go through training starting in January as we roll out the new process. We're excited to have Sefton join us, and we're very confident in his ability to help us execute moving forward. Turning to M&A, we have started to see valuations come down and have seen an increase in opportunities, including multiple inbound opportunities we've recently evaluated. This increase in deal flow is primarily due to more realistic valuation expectations and the recent transaction executions of Resolute and CITE demonstrating our ability to get deals closed. as well as our stronger balance sheet thanks to our increased profitability and cash flow. We continue to evaluate M&A opportunities and remain highly focused on looking at businesses that have the right valuation and fits into either our product strategy or something where we can unlock cross-selling opportunities to create higher organic growth. Confidence in our organic plan remains high. Turning back to B2B sales, we did have some nice successes in the quarter. A few of those include Encarta Therapeutics, which is an Article Galaxy Pro plus site deployment. It was a competitive takeaway initiated by a past Article Galaxy user who suggested that Encarta look at our solutions. The win was due to the trust and past experience with research solutions. VaxSight, which is an Article Galaxy Pro deployment. This was also a past user that had used AG in our two previous companies. They looked at competition during the trial period and ended up choosing us due to past positive experience. We also closed a large academic deal with the University of California for our Article Galaxy Scholar product that will cover 11 libraries. In summary, despite the longer sales cycles we are currently experiencing, We remain well positioned within the research process, and I believe there is significant opportunity to further strengthen our financial position as the economy improves. We've seen our strongest sales pipelines in the company's history and feel confident in our future. From a product perspective, we continue to focus on developing the capacity as a SaaS and AI company by enhancing our core offerings in site, article galaxy, and references. Today, all of our applications are SaaS-based and include an AI assistant to help researchers act natural language questions and get results based on peer-reviewed STM content with limited hallucinations or bad results. CITE has unique capability in terms of a citation index on steroids when compared to competition and a powerful AI assistant that focuses on near full-text search of most of the content outside or behind paywalls. Site is unique in both of those areas. Most of the newly announced companies that claim to do this only have access to OA or free content and do not have the rights to search behind the paywalls. The article Galaxy family of products is unique in that it is one of the only publisher independent solutions that offers access to the world's content in one system including access to electronic or print source materials. Print source means the article can only be found in a printed book. In addition, our reference management product continues to develop its overall feature set and AI capability, which is helping us appeal to our core customer segment and help with the competitive takeaways like Encarta, which I mentioned earlier. We will continue to focus on expanding our capability in AI by continuing to work on integrating site, and AG products. We have signed several new publishers to the site indexing agreements, which allow us to provide near full-text search on those articles. We will continue to focus on adding additional publishers to the site platform. In addition, we've started offering publishers an amendment in which our customers can purchase the text and data mining rights, or TDM rights, for articles they've already purchased in addition to rights when they purchase new articles. We believe we're in a great position to offer the long tail of small and medium publishers to help our large customers achieve their AI objectives by delivering that long tail of TDM rights with one offering. With that, I'd like to turn the call back over to the operator. Operator?

speaker
Operator

Thank you, Mr. Olivier. Ladies and gentlemen, at this time, if you do have any questions, please press star 1. And if you do find your question has already been addressed, you may remove yourself from the queue by pressing star 2. Once again, star 1, please, for questions. We'll go first to Richard Baldry of Roth Capital. Richard, please go ahead. Thanks.

speaker
Richard

When I look into the spending on the quarter, it looked like the platform cost side actually fell. And we haven't really seen that ever go down. They're curious, like, was there a reversal of some, you know, prior costs or how does that fall and, you know, is that sustainable forward?

speaker
Bill

Yeah, sure.

speaker
Bill

Yeah, there was a couple things contributing to it. One is we removed some labor in that area. And the other is that we basically did some things to rework some of our hosting costs to bring that hosting cost down, which had been running kind of high, especially in the Resolute business. So I do think there are some sort of permanent reductions there from what we've seen before, but you could see it tick back up a little bit. We might add a little bit of headcount back in. And there's also some time to time where we need to run some things from an experimental basis that drive our hosting cost up. We just didn't have a lot of that this quarter. So it was just an unusually light quarter. And that's why I said in my remarks, you know, you could see this result where this, you know, margin that we had of the 87.4% does fall back lower than that. I still think it'll be above 85 easily, but it was just sort of a, yeah, a, unique quarter where we were able to keep the hosting costs way down.

speaker
Richard

I'm going to look below into the OpEx side. The G&A was fairly level sequentially, but kind of flipped. Sales and marketing went up a decent amount and the R&D came down a decent amount. How do we think about what those levels should look like on sort of a steady state basis? Is first quarter sort of indicative of where you think you'd be, or is there something sort of unusual about there?

speaker
Bill

Yeah, I think for first quarter, the only thing you might see some, you'll probably see some step up as we move into Q2 and beyond in sales and marketing and in a little bit less, so to speak, maybe in tech and product development. In the sales and marketing side, when we got into some of those summer months, we did cut back a little bit on the advertising spend on the B2C side. So we are sort of ramping that up as we head into the fall here and are gaining ground on subscribers. And then on the other side of things, as Roy mentioned, so we did hire a new CRO. So that'll be some additional headcount in the business as well, which will drive some of that. Product development, I think you'll see some modest increase as well. So I think, you know, overall, if you look at SG&A, it's probably going to look more, probably more like Q3 from last year, just in total, with some of the caveats I mentioned in the buckets there. Could be a little bit higher than that, but, yeah.

speaker
Richard

uh that's that's kind of where it's targeting right now then yeah the commentary around expectations m a you know valuations sort of coming in you know can you talk about you know is that where you would have overlapping customer bases is that you know where you'd have complementary sort of opportunities to cross sell or is it you know pretty much across the board and i think there was a comment around you know some some more inbound inquiries or directionally people coming to you. Is that, you know, do you think that's still a decent way to find things that fit properly or are these people that you've done business with and that's why they're familiar with you so the fit sort of makes sense from the get-go? Thanks.

speaker
Roy Olivier

Yeah, this is Roy. I made a couple of comments. I think part of the inbound is just we're now, we've been recognized as somebody who does do deals with, You know companies in this space, so people reach out to us as a result of that part of it is also related to the founder josh of site, who is very high profile in the industry, especially among startups and so a lot of folks saw what he did and want to explore a similar path. To your other question, you know what we're looking for specifically. is primarily things that enhance our product strategy. So when we think about the research workflow that the various user personas that we sell to utilize, we look at that workflow through the lens of what steps are we providing today? What steps are other people providing today? Where should we partner? Where should we acquire? And for me, the acquisition has to fit a few criteria. It has to give us a clear strategic advantage. It has to be something that from a valuation point of view makes sense. And it has to have a very strong cross-sell opportunity into our base. Because I think a lot of value creation out of these acquisitions, very little of it is going to come from expense reduction. A vast majority of that value creation is coming from cross-selling into the base. We'd certainly like to look at direct competitor takeout, but there's just not that many of those left that are actionable.

speaker
Bill

So it's primarily what I mentioned a minute ago. All right, thanks. Thank you. We go next now to Jacob Steven of Lake Street.

speaker
Jacob Steven

Yeah, hey, guys. Thanks for taking the questions. Roy, you noted there are some lower deployments in the quarter. You know, I'm just curious. What was kind of the driver despite the comments about the new logo team hitting their targets?

speaker
Roy Olivier

Yeah, I had mentioned in the previous call that one of the new segments we're pursuing much more aggressively than we have historically is academic, and that is on the back of a strong site academic product as well as us continuing to enhance the Article Galaxy Scholar product, which is our academic product. And to give you some idea of numbers, you know, in the first quarter after we acquired site, we did about $240,000, $250,000 of ARR growth. That was off of their base when we acquired them of about $400,000. In the second quarter, which is our fiscal Q4, we did about $280,000, $290,000 in growth. And about half of that growth was academic. And our fiscal Q1, that academic growth number was tens of thousands. It was less than $50,000 because in the academic space, a lot of decisions were made around the December, January timeframe. A lot of decisions were made around the June, July timeframe. And so we expected and actually budgeted for Q1 to be materially lower from a deployments point of view than Q4 was. That said, the two other things that affected our numbers negatively during that quarter was underperformance by our upsell team and more churn than we expected. So, you know, there's various things hitting that. Some of it is seasonality, some of it is sales execution, and some of it is just a general slowness that we've seen in the market in the last few quarters.

speaker
Jacob Steven

Okay, got it. That makes sense. And maybe just kind of contrast that with the comments you made about the demand rebounding here that you're seeing in Q2. Would you say that's kind of, you know, the demand is rebounding back to above the baseline or not quite the baseline or, you know, at kind of what you'd expect?

speaker
Roy Olivier

Yeah, on the B2C side, you know, I think we did somewhere like 50 or 60,000 in ARR growth in Q1. We are already over, as I think I made a comment, we're approaching 6 million. So that means we're around 500,000 in ARR growth on the B2C side as of now, and we're halfway through the quarter. I wouldn't flatline that to a three number because we will see slowness and some churn in December as students no longer are in school. But I think we'll have a very good quarter from a B2C perspective. Early indicators are we're seeing some nice activity on the B2B side. I mentioned we've got record pipelines. We just have to execute. And I think the other thing we need to do is do a better job managing churn. We've made some changes to how we run that process. And I think the combination of improving execution there plus our new CRO plus some of the leading indicators we see, you know, to me, give me hope that we'll see a nice bounce back as we get into toward the end of this quarter. You know, I'm also really excited to report. I mean, for the first time since I've been here, you know, we've got, you know, $2 million pipelines, which is a pretty nice pipeline for us. And that's all being generated by the new marketing VP who joined us a little bit less than a year ago. You know, he's doing a nice job filling those pipelines and driving conversations, which ultimately for us result in a sale.

speaker
Bill

Great.

speaker
Jacob Steven

And maybe just one last one with the new chief revenue officer coming in. Maybe give us top two or three priorities as they kind of look at their role.

speaker
Roy Olivier

Yeah, he walked into the 90-day plan, you know, his first, you know, first month is really just to learn. So he's spending a lot of time with a lot of our people learning how we do what we do. You know, as we get into January, we will, as I mentioned in the call, we'll have a standardized training that not just addresses sales, it'll address sales, the CSMs, the executives of the company, anything that kind of touches sales. And, you know, his successful track record is coming in, whether it's a new company, whether it's a turnaround, or whether it's just trying to accelerate growth in an existing sales team that does a pretty good job. He has a very structured process and has done a nice job fairly dramatically increasing ARR growth in the companies he's joined. So, you know, I'm excited about what we think he can do here because I think sales execution is something we do pretty well, but I think we can do it better.

speaker
Bill

Okay. Very helpful. Thank you, guys. Thank you.

speaker
Operator

And, ladies and gentlemen, just a quick reminder, star one, please, for any further questions this afternoon. We'll go next now to Derek Greenberg of Maxim Group.

speaker
Derek Greenberg

Hey, guys. Thanks for taking my questions. I wanted to touch on adjusted EBITDA, the margins, the cadence there. You noted that there'd be a little bit of a sequential decline in the second quarter, but then we should see improvement from strong performance in the third and fourth quarter. I was wondering if you think third quarter may be an improvement upon first quarter even? or if you think it'll still be a little bit under what we saw this quarter just due to the rapid cost.

speaker
Bill

Bill, you want to touch on that one?

speaker
Bill

Yeah, sure. Yeah, no, I think, you know, traditionally our third and fourth quarter have been our best quarters of the year, if you kind of just look back. And so You know, it's a bit early, but, you know, our goal is to have that quarter be an improvement over the first quarter. You know, typically we will have a nice Q1. You might take a little bit of a step down in Q2, like I talked about, just because of some of the seasonality. And usually we are bringing some additional costs in for the new year. But then, you know, our goal in Q3 would be definitely to outperform what we've done here in Q1.

speaker
Derek Greenberg

Okay, great. Thank you. That's helpful. And then I wanted to touch on, you were talking about how some of the B2B just sales, beta sales is kind of being extended by blogger review processes and other factors. I was wondering, I think you had cited a metric on the last call that base to sale had expanded to over 120, whereas historically it had been closer to around 90. I was wondering if there were any updates there or if we're still kind of seeing similar levels to what we saw on the last quarter.

speaker
Roy Olivier

Yeah, that's a good question. I did not look at our days to sales statistic before the call, but I can tell you our CAC, which is our customer acquisition costs, You know, it's running one month better than it was in the previous, actually, three quarters. So it's shortened a little bit, which would lead me to believe, because we have not reduced expenses, that, you know, the time involved is a little bit lower. But I'd have to look up days to sale. I think it's still about where it was when we had our last earnings call, but it may be a little bit different, but I don't think it's materially changed.

speaker
Derek Greenberg

Okay, got it. And then my last question is just on Resolute AI, how that's tracking. And I think more recently you said you're potentially planning some cost reductions in that segment. So, I was just wondering what the outlook looks like there.

speaker
Roy Olivier

Yeah, I mean, I think Resolute continues to be a concern. We still see value in the databases in Resolute and ultimately adding them into the combined site AG platform. Resolute is a standalone platform, has had a few sales in the last six months, but a bulk of our sales are coming from either site or one of the article Galaxy products. So, you know, AG, I'm sorry, Resolute is certainly underperforming to where we thought it would be in terms of new sales. But that said, you know, we have pivoted a lot of our activity to ArticleGalaxy and Site and getting that integration done in order to drive growth in those products, which have been much more successful.

speaker
Bill

Okay, got it. Thanks for taking my question. Thank you. We go next now to Avi Fisher of Longcast Advisors.

speaker
Avi Fisher

Hi, thanks for taking the call. I wonder if you could talk about two different things. One is sort of the difference between an academic and a corporate customer. I mean, is there a difference in the margin profile at all either way?

speaker
Roy Olivier

I think the gross margin, Bill, can tell me exactly is very similar. The average sale price is lower. An academic customer average sales price is probably between $3,500 and $4,000. And as you know, the average sales sale price on the business overall is about $11,000. So it's a lower ASP, but has a lot more transactional revenue typically associated with it. But that's the big difference financially. Bill, do you have a comment on the gross margin?

speaker
Bill

Yeah, the gross margin is similar. It's just typically a lower price point, as Roy noted. And the flip side being they, as a percentage of their platform fee, they generate, they tend to generate a lot more transaction revenue, which is lower margin, but does help the bottom line a bit.

speaker
Avi Fisher

Right. And what is, what is the expected transaction revenue from a new academic customer? Is it significant or?

speaker
Roy Olivier

Well, I think I mentioned in previous calls that, you know, on average, a customer spends about two and a half times their platform fee in transaction revenue. In the academic side, it's, you know, it's much, much higher than that. I mean, it's, you know, sometimes it's 20 times. However, there is a lot of variability depending on the size of the library. So, for example, we have no idea sitting here today what University of California is going to be, but we'll start to see that in the next quarter and maybe be able to comment as to what impact that's going to have on the transaction side of the business.

speaker
Avi Fisher

That was my other question. In terms of the University of California, when do we expect that to roll out? And can you talk a little bit about that competitive environment that, you know, sounds like a big win?

speaker
Roy Olivier

Yeah, I think it was a good win for us. You know, they look at everybody in the space, but we have a very unique offering in the workflow in libraries. So there's frankly nobody out there that can do what we do in terms of Article Galaxy Scholar. And so that's been a nice win. And, you know, that's also a library that at some point we'd like to circle back to and talk about site as a search solution for them. But, yeah, it was a nice win, and it was a competitive win.

speaker
Avi Fisher

Hey, can you also talk about the competitive environment you're seeing in the corporate side, the corporate customer side? I mean, you sound a little cautious on what you're seeing in corporate, new ads, talking a lot about churn, customers going out of business. You haven't touched on the competitive side, and I'm curious about that.

speaker
Roy Olivier

Yeah, it's interesting. When I was running the analysis for a board meeting recently, I was very surprised, frankly, to see that a turn to competitors is down double digits year over year in terms of year to date and a forecast for the full year, which for us, we just look at the first four months of the year and flatline it out and see where the numbers come out compared to last year. And it's down double digits. Now that is a lumpier part of churn. In other words, you know, there could be one medium sized deal that moves that number. But the point is we're not seeing a lot of competitor to competitor losses. What we're seeing is customers wanting to dial back on their budget, which means less users, customers going out of business, customers cutting, cutting the budget entirely, customers that are being acquired by someone else and forced to use their tech platform. But there is an element of churn that is controllable by us in terms of the ROI of the software or other things they need the software to do. And we're very, very sharply focused on correcting those issues, you know, to control what we can control and the rest of it we really can't control.

speaker
Avi Fisher

Are your competitors leaving the space or are they just not as aggressive marketing in the space? Or have you, I mean, as a softball question, or have you just improved so much?

speaker
Roy Olivier

I don't think they're leaving the space. I think we have improved. And, you know, I think in some cases we execute better than them. And there are cases where they execute better than us. But I think all in all, we stack up very well against our competitors because we have site has some unique capability. Article Galaxy has some unique capability. And I think if we communicate effectively to the customer, it's a pretty easy decision. You know, we have lost deals where I get pretty frustrated because when I listen to the call, because we record all the calls with an AI engine, I can listen to them. You know, we may not share some of the differentiating features that I think make the difference for us. And that's where I think sales execution comes in. But all in all, I think we execute pretty well. They're not leaving the space. And I think our products are very competitive with our products.

speaker
Avi Fisher

I appreciate it. I'm just going to ask one more quick question and then jump off the call. You have your report about 1,074 corporate customers. Can you sort of paint for us sort of a pie chart of sorts? What percentage of those customers are pre-revenue? What percent of those customers are, you know, zero to 10 million revenue and, you know, different scales, 10 to 100 million or something like that?

speaker
Roy Olivier

I don't know. Build might have some color on that. I don't think we have any left that are pre-revenue. Most of those got killed, you know, a year or two ago during the economic kind of meltdown, because VC would no longer fund them or whatever. So I think most of our customers have revenue. And my gut feel is most of our customers are significant revenue. In other words, we have some smaller customers that are 10 seat, 15 seat. But well, let me put it this way. I mean, I think 60% of our revenue comes from the top third of our customers. So, you know, there are some small ones there, but there are typically smaller chunks of revenue. Bill, do you have anything you want to add?

speaker
Bill

Yeah, I think that, so the metric I think Roy was quoted was more on the platform spend, but that 1,074 count is basically, I think the count you're referencing is the transaction customer. So that That is probably more representative of the entire customer base. And as Roy said, to be in that account, you have to be actively doing transactions. So there's nobody pre-revenue in there. And I expect the concentration is probably, again, a little bit more spread out than the 60% number. that Roy gave, but it is accurate that we have certain customers that are doing a bigger chunk of the business there.

speaker
Avi Fisher

Yeah, I always confuse the customer, the platform and transaction customer. I apologize. But just, I mean, within the platform space, do you still have, are there whale customers you're trying to sell to or like large whale customers you're trying to sell to or are you trying to sell to sort of medium, small size business. I'm just trying to understand that process.

speaker
Roy Olivier

Well, I think if you look at a trailing four month deployment number, a bulk of those are, you know, kind of medium sized customers. There's a few smalls in there, but there's mediums. But yes, we are, you know, we released the stat that says we're in 70% of the top 20 pharma. You know, we think it's our right to get the other 30. And then there's a whole nother chunk of very large customers below that, below that top 20 line. that certainly we chase. Those are longer, more complex sales cycles. But those are priorities for us because those are the ones that really move the needle.

speaker
Avi Fisher

I appreciate your taking the question. Thank you.

speaker
Bill

Thank you.

speaker
Operator

Thank you. And gentlemen, it appears you have no further questions this afternoon. Mr. Olivier, I'd like to turn things back to you, sir, for any closing comments.

speaker
Roy Olivier

Yeah, thanks. As a quick reminder, Bill and I will be participating in the Southwest Ideas Conference on November 20th in Dallas. If you're interested in participating, please reach out to three-part advisors. Thanks for your time today, and we look forward to speaking to you in February about our Q2 results. Have a great day.

speaker
Operator

Thank you, Mr. Olivier. Ladies and gentlemen, again, that does conclude the Research Solutions first quarter fiscal 2025 earnings call. Again, thanks so much for joining us, everyone, and we wish you all a great evening. Goodbye.

Disclaimer

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