Sabre Corporation

Good morning, and welcome to the Sabre second quarter 2022 earnings conference call. My name is Amanda, and I will be your operator. As a reminder, please note today's call is being recorded. I would now turn the call over to Vice President of Investor Relations, Kevin Crissy. Please go ahead, sir.

Thanks, Amanda, and good morning, everyone. Thank you for joining us for our second quarter 2022 earnings call.

This morning, we issued an earnings press release, which is available on our website at investors.saber.com. A slide presentation, which accompanies today's prepared remarks, is also available during this call on the Saber Investor Relations webpage. A replay of today's call will be available on our website later this morning. We would like to advise you that our comments contain forward-looking statements that represent our beliefs or expectations about future events, including the duration and effects of COVID-19, industry and recovery trends, benefits from our technology transformation, and commercial and strategic arrangements, our financial outlook and targets, expected revenue, costs and expenses, cost savings, margins and liquidity, among others. All forward-looking statements involve risks and uncertainties that may cause actual results to differ materially from the statements made on today's conference call. More information on these risks and uncertainties is contained in our earnings release issued this morning and our SEC filings, including our Q1 2022 Form 10-Q and 2021 Form 10-K. Throughout today's call, we will also be presenting certain non-GAAP financial measures. References during today's call to adjusted operating income, adjusted net income, adjusted EBITDA, adjusted EBITDA margin, adjusted EPS, and free cash flow have been adjusted to exclude certain items. The most directly comparable GAAP measures and reconciliations for non-GAAP measures are available in the earnings release and other documents posted on our website at investors.saber.com. Participating with me are Sean Minke, chair of the board and chief executive officer, Kurt Eckert, our president, and Doug Barnett, our chief financial officer.

With that, I'll turn the call over to Sean. Thanks, Kevin. Good morning, everyone, and thank you for joining us today. On slide four, you can see an overview of the topics Kurt, Doug, and I will cover on today's call. I'll start by providing perspective on the trends we are seeing in the travel marketplace, including specific bookings, passengers boarded, and hospitality CRS transaction trends. Kurt will then discuss what we expect those trends to mean for our 2022 financial results and also describe the meaningful progress we made in the second quarter towards our technology transformation. Finally, Doug will take you through the financial results of the quarter. But before I start, I want to thank my SAVER team members worldwide. They continue to do an exceptional job serving our customers while helping us become the premier global technology platform in travel. Turning to slide five, there are a lot of cross-currents in the market right now with COVID travel restrictions receding but macroeconomic forecasts generally falling. I'd like to take a couple of minutes to provide perspective on how we see the current environment. As the impact of the Omicron variant receded in January of this year, More countries relaxed travel restrictions and bookings started to steadily improve again. Relative to 2019, the second quarter of 2022 actually showed the strongest sequential quarterly bookings improvement since the pandemic recovery started in June of 2020. Corporate and international travel accelerated nicely during the quarter, driving our distribution revenue per booking higher. Hotel CRS transactions continued to lead the recovery And in the second quarter of 2022, we're 102% compared to the same period in 2019. IT Solutions passengers boarded recovered 89% in the second quarter versus the same period in 2019. The total distribution bookings recovery was 57%, which equates to a 63% revenue recovery as a result of the higher booking rate achieved in the second quarter of 2022 versus that same period in 2019. The sequential quarterly recovery versus 2019 was greater than 10 percentage points in every region in the second quarter. APAC continues to be the slowest to recover and Latin America the most recovered. Excluding the impact of Expedia, our recovery was in line with or better than broader GDS industry recovery. Late in Q2 and into July, we've seen the rate of recovery moderate. Globally, we believe the desire to travel continues to be very strong. In fact, consumer demand is so great that in a number of countries, particularly in Europe, travel demand currently outpaces the ability of airlines and airports to efficiently handle the passenger volume due to staffing shortage and other factors. This has caused delays, cancellations, lost bags, and lower customer satisfaction, which we believe has constrained near-term net new bookings as passengers seek to avoid these issues. We believe that in response to these operational challenges, Airlines have reduced their schedules in some countries. They are still flying more seats than they were earlier in the COVID pandemic recovery, but capacity constraints have limited their ability to fully match customer demand. Consequently, airline seat capacity is currently below demand, which has driven airfares up significantly. For example, yield or passenger price per mile was up about 33% year over year in the second quarter of 2022 for the three largest U.S. full-service airlines. American, Delta, and United. So we believe we are temporarily in a capacity-constrained period with higher than normal fares, but importantly, also with consumers eager to fly despite these challenges. The good news for travelers and for Sabre is that airlines and airports are working aggressively to improve their operational throughput and have significant financial incentives to do so. Many airlines have been aggressively hiring and training not just pilots, but also other in-flight personnel and airport operations staff to provide operational flexibility. This hiring has driven airlines' unit costs sharply higher, and they want to increase aircraft utilization and sea capacity to help spread their costs. For example, several large U.S. airlines suggested on their second quarter earnings call that they expect 2023 capacity to be up more than 15 percentage points from the current levels. As we look forward to the balance of 2022, we are optimistic for a few different reasons. First, over the last 18 months, we have seen a strong correlation between hospitality and distribution booking curves, with hospitality as a forward indicator of improvement. On this chart, you can see the improving hospitality trends. Even though it is less COVID-related than prior months, the correlation is still evident. forward air bookings for travel in August, and more specifically, September and October are tracking similar to that experience in stronger recovery months. If these trends continue, we would assume that passengers are currently looking beyond the near-term operational issues and that any recessionary pressure has not yet impacted future travel. Moving to slide six. As we've discussed before, international bookings are generally more profitable than domestic bookings for SABR. Consequently, as international flying returns more fully, we expect our profitability to improve. To provide context for this opportunity, the table presented here shows SABR's net air booking recovery by region broken out between domestic and international flying. On a global basis, in June, SABR's international recovery was only about six percentage points below domestic. However, we believe Expedia's share reduction masks the true international recovery opportunity because Expedia's bookings are mostly low-margin North American domestic bookings. Excluding Expedia and its weighted bookings from the relevant period, in June, Sabre's global domestic recovery versus 2019 was about 25 percentage points more than international. In Asia Pacific, international bookings have only recovered to about 40% of the 2019 levels. The willingness to fly in that region is strong, as evidenced by the domestic recovery, but currently travel restrictions greatly curtail APAC international flying. We estimate that if APAC were to recover to the average of other regions, it would increase our annualized revenues by more than $100 million. Let me now turn the call over to Kurt to walk you through what the trends I just outlined mean for our financial outlook and to provide an update regarding our technology transformation.

Kurt?

Thank you, Sean, and hello, everyone. First, I echo Sean's thanks to my fellow Sabre teammates around the world. I've been here for seven months and deeply appreciate the hard work of each of my teammates to serve our customers and to drive Sabre forward. Now let's turn to slide number eight. Today, we increased our 2022 revenue and adjusted EBITDA outlook for each of the booking recovery scenarios. Specifically, we expect adjusted EBITDA to exceed our prior expectation by at least $85 million under each of the booking recovery scenarios. The improvement in our forecast includes better than expected second quarter adjusted EBITDA of 24 million, which was driven in part by stronger than anticipated revenue per booking as our business mix improved. In addition, we expect to add incremental bookings in the back half of the year from recent new customer contracts. Moving to slide nine. Given recent concerns regarding a possible economic slowdown, we thought it would be useful to provide perspective for how COVID impacted global air travel in 2020 to 2022, and to compare that to how recessions have historically reduced travel. As you can see from the table on the right side of this slide, global airline passengers tend to grow at a multiple of GDP, and air travel also tends to be economically resilient. In past economic downturns, the largest calendar year drop in global passengers was only about 3%. Typically, when a recession occurs, airlines reduce fares and find price elastic passengers willing to travel at a discount. The COVID pandemic's effect on air travel, as you can see in the chart, was completely different. For perhaps the first time in modern aviation history, due to global travel restrictions, there were essentially no customers able to take advantage of lower airfares. Airlines resorted to slashing capacity, reducing staff, raising capital, and waiting for travel lanes to reopen. As the COVID crisis has receded, we are seeing airlines reverse these decisions. They are adding capacity, staffing back up, and preparing for more normal times. We estimate about $1.5 billion fewer airline passengers will fly in 2022 than would have had the COVID pandemic not happened. This admittedly rough estimate represents the gap between how many global passengers we estimate will actually fly this year and the number of global passengers in 2019 grown at just 2.5% each year to 2022. Please turn to slide number 10. As we have highlighted many times, our technology transformation which includes mainframe offload and migration to Google Cloud, is a key driver of expected savings and margin improvement by 2025. Additionally, our technology transformation is expected to unlock many product enhancement opportunities while significantly increasing our productivity, flexibility, and speed to market, which we believe will resonate with our customers. I'm pleased with the progress we have made in the second quarter toward our 2022 technology milestones, and our tech transformation remains on track to achieve stated goals by the end of 2024. As a reminder, our two key technology milestones for 2022 are to exit our Sabre-managed data centers and migrate to Google Cloud, and to offload Passenger Name Record, a customer reservations database, from the mainframe to Google Cloud and to begin client migrations. In the second quarter, we migrated Hospitality Solutions Community Central Reservation System on schedule to Google Cloud Platform. This was a solid win for our overall cloud migration efforts as the CCRS is the largest hospitality solutions platform with more than 30,000 properties. Our hospitality business can now unlock the benefits of greater scalability, agility, and velocity provided by Google Cloud. During the second quarter, we also completed a regional extension of Google Cloud Platform in Prior, Oklahoma. This regional extension is expected to facilitate rapid migration of databases currently hosted in Tulsa. Finally, we increased our share of servers on Google Cloud by another eight percentage points since the first quarter of 2022. As of June 30, we had 36% of our total servers in Google Cloud Platform and continue to expect to end the year with 65% of servers in Google Cloud and 90% of servers in a public cloud. I'll now hand the call over to Doug.

Thank you, Kurt, and good morning, everyone. Turning to the financial summary slide, our financial results in the second quarter of 2022 came in better than expected as the travel recovery accelerated and our mix of business improved. Total revenue was $658 million, a significant improvement versus revenue of $420 million in Q2 last year, primarily due to the continued recovery in global air, hotel, and other travel bookings. Distribution revenue totals $432 million, and they're doubling Q2 2021's $218 million. Our distribution bookings total $81 million and a quarter. Compared to 2019, net air bookings recovered to 52%, 56%, and 60%, in April, May, and June, and 56% in the quarter as a whole. Our average booking fee of $5.35 in the second quarter exceeded our forecast as our business mix continued to improve and cancellation activity was lower than expected. The $5.35 average booking fee in the second quarter compares to $5.28 last quarter, $4.96 in the fourth quarter of 2021, and $4.59 in the third quarter of 2021. Additionally, the average booking fee attained in Q2 was 10.7% higher than the same period in 2019. The continued sequential improvement is consistent with the broadening of recovery into more profitable regions and types of travel. IT Solutions revenues totaled $168 million and a quarter, an improvement versus revenue of $155 million last year. This is a solid result considering we sold our Air Center portfolio in the first quarter of 2022, which created a challenging year-over-year comparison. Passengers boarder, total 160 million, represented an 89% recovery versus the second quarter of 2019. Hospitality solutions revenue totaled 66 million, an improvement versus revenue of 51 million in Q2 2021. Central reservation system transactions were at 102% of 2019 levels, and totaled $30 million in the quarter. Adjusted EBITDA of $24 million showed significant year-over-year improvement as recovery from the COVID-19 pandemic continued. The strong year-over-year improvement in revenue in the quarter was partially offset by increased travel solutions incentives expense and hospitality solutions transaction fees from higher volumes. As expected, our technology costs increased due to higher hosting costs associated with volume recovery and higher labor and professional service expenses associated with our technology transformation. Operating income, net income, and EPS all improved versus the prior quarter. Free cash flow was a negative 89 million in the second quarter. We continue to expect revenue, earnings, and free cash flow to follow a pattern similar to what we experienced in 2021, with the back half of the year stronger than the front. We expect free cash flow to turn positive in the fourth quarter of 2022. During the second quarter, we closed our $80 million investment in shares of Global Business Travel Group, or GBT. This payment is an investing cash flow, and therefore is not considered part of free cash flow. We ended the second quarter with a cash balance of approximately $1 billion. In conclusion, the second quarter of 2022 was better than expected. We're making solid progress on our technology transformation, and we continue to drive the medium-term financial objectives previously outlined. Sean, back to you.

Great. Thanks, Doug. Before I open the call for Q&A, I want to express my thanks to Doug and wish him a fantastic retirement. Doug's tenure with Sabre included the largest exogenous shock ever faced by the company, a global pandemic. Doug and his finance team quickly secured the liquidity and financial flexibility to ensure we could manage through the pandemic without having to stop investments critical for our future, including our technology transformation. During his time at Sabre, Doug has also oversaw the execution of multi-year agreements with Google and DXC, as well as the consolidation of our global headquarters, including its sale and leaseback. Additionally, Doug has led the investment in our global business systems, expected to greatly improve our efficiency and support new business models for the future. Doug will be retiring from Sabre at the end of October. You may have seen our announcement last week that Mike Randolph will be joining Sabre as our new Chief Financial Officer later this month. to allow a period of transition between the two leaders. Doug, I know I can speak for all of our Sabre teammates in wishing you a great happiness in your next adventures. Thank you for all you have done. And with that, Amanda, we'd like to open up the call for Q&As.

Thank you. To ask a question, you will need to press star 1-1 on your telephone.

Please stand by while we compile the Q&A roster. Our first question is from Mark Modler with Bernstein Research.

Please go ahead.

Thank you very much for taking my question, and it's really nice to see the improvement and the results. A couple quick questions, if you don't mind. Do you have any sense how much the limitation at airports are impacting travel volumes? Also, are the increased cancellation of flights primarily due to staffing issues? Is that increasing the booking cancellation rate? And then I have a follow-up.

yeah so let me let me take that mark and thanks for joining us today i think where i would start is in my prepared remarks i talked about what we were seeing as it related to the booking curve specifically in september and october and what i'm encouraged about mark is really the recovery going back to what we've seen in probably that may time frame when we're seeing nice recovery taking place we've seen a little bit of softness in august so to answer your question what we've seen is really operational impacts from airlines really that we started seeing in late June in the July timeframe. If you look at the cancellations, we just saw cancellations spike for a period of time really over that period. So it's nothing like we were dealing early in the pandemic that you had a lot of cancellations. We've actually seen it moderate back to what we were seeing probably in the early June timeframe.

Yeah, that's not so bad. Kurt, Following up on that, you said that 1.5 billion fewer passengers will fly in 2022 than would have had the pandemic not happened. Do you believe that in theory travel will bounce back to 2019 level, not to 2019 levels, but 2019 levels for theoretically the compounding of the 2.5 growth that we haven't seen? Is that possible?

Yeah, if you look back at the chart over the last 20, 25 years, you've seen an annual airline growth category of 4% to 5%. pandemic notwithstanding, we expect that to be the trend for a very long period of time. If you look at the growth, especially in markets like Asia, Middle East, and the amount of aircraft orders that are there, that would indicate there's both robust supply and demand opportunity in the market. As we indicated before, when we looked at forward guidance, we believe that in the fully back to 2019 levels, and then begin to surpass that, both on leisure and on corporate.

Yeah, Mark, I think just to add to that a little bit, because when you do sort of a region-by-region breakdown, I mean, one thing that we have seen, and we just talked about it as it relates to the U.S. marketplace, domestic marketplace, you almost see it fully recovered. And when you look at other regions of the world that have opened up, you're finding that they've essentially fully recovered. The nice thing that we're seeing right now is international capacity has increased, and even as capacity has moderated over, call it the next sort of month or two, we've actually seen that shift of capacity into the international marketplace because the demand is there. And that bodes well for our business, as you know, because it's the higher rates that we actually earn.

That makes sense. I've been traveling internationally, and I can tell you the planes are all full, so it looks good. Thank you very much for taking my question.

Great. Thank you, Mark.

Thank you. And our next question is from the line of Josh Bayer with Morgan Stanley. Your line is now open.

Great. Thanks for the question. And good to see the improving business mix have an impact throughout the results. Question is a macro question and sort of that exercise looking at past downturns as a roadmap for potential demand and resiliency looking forward. And it's on the corporate side. And just how are you thinking about some of the differences in today's world, the kind of ubiquity of Zoom and digital alternatives to business meetings and conferences that didn't exist in past downturns when you're thinking about the recovery on the corporate side?

So, Josh, let me kick off and then I'm going to pass it over to Kurt because I think he can provide some insight just based on his previous experience. So if we look at corporate and corporate recovery right now, it has closed the gap significantly with what we have been seeing on the leisure side. So, you know, with that, we're very pleased. And I think this is a lot stronger than people actually anticipated. I know if we go back a couple of quarters, people were questioning us relative to how quickly, you know, corporate would recover. And we're definitely seeing that. I think where Kirk can pick up is what we're seeing and hearing as it relates to business mix. It may not be the same that People are traveling to see, but when you think about what's happening within companies, and I can speak about Saver specifically, we have a lot of internal travel taking place, even though we're in a work-from-anywhere environment. So, Kurt, I'll pass it over to you. Yeah, thank you.

There was clearly a lot of conjecture during COVID about whether there would be long-term structural impairment resulting from newer technologies, et cetera. We've seen, as Sean indicated, a much stronger rebound in corporate travel in 2022 than most people anticipated. There may be some dampening of travel to see customers, although that's been more robust than we expected. And with the fundamental shift to work from anywhere, there's going to be a lot more internal corporate travel than there was previously. We had in the 2025 guidance we issued earlier this year, we indicated an assumption of 90% corporate recovery by that point in time. I can tell you I'm much more bullish about where corporate will be at that point in time than I was six months ago. And I think that as you speak to TMCs and corporate travel managers, they would echo that.

Got it. And so just to clarify, I mean, we didn't talk about the 2025 targets today, but if the assumption in them is still 90% recovery, if it was 100% or more, that would be upside to those scenarios? Correct. Okay.

Great. Thank you. Thanks, Josh.

Thank you. And our next question is from the line of Jed Kelly with Oppenheimer. Your line is open.

Hey, great. Thanks for taking my questions. Nice job on the results, and, Doug, congrats on the retirement. Two questions, if I may, just circling back on the corporate travel recovery. Can you kind of talk about how we should think about that impacting your margins in the back half and into 23? And then can you talk about as the airlines figure out managing their logistics, say, in the next, you know, 6 to 12 months, what does that do to your solutions pipeline? Like, do you expect them to start to engage in more contracts and look for more solution services? Thank you.

Yeah, Jed, thanks for joining us. I'm going to let Kurt tackle that first question, and then I'll take the second question.

Yeah, so we've talked about before, and I think this was in Doug's remarks, that our revenue per booking increases with a shift toward long haul and corporate recovery. We had previously, in prior calls, provided guidance that as compared to 2019 and excluding Expedia, you should expect to see our revenue per booking increase by 10% to 15%. to a range of $5.30 to $5.50. So we do expect to see upside in the second half of the year as our GDS or distribution mix continues to improve with the recovery in long-haul international and also corporate. So we think there is upside there.

And then to your second question, Jed, as it relates to the pipeline and the activities, from my perspective, it doesn't change anything as it relates to the pipeline and the activity that's going on. I think Kurt would echo that the sales team specifically on the airline IT, be it on the low-cost carriers and full-service carriers, is very active right now because people are thinking long-term. The operational issues that airlines are dealing with right now, I believe it's temporary because, as I stated in my prepared comments, they need the capacity out there from a cost perspective. You're still seeing the higher yields in the marketplace if you go back relative to what Airlines have articulated they're expecting, you know, high revenues again in the third quarter. So, you know, again, sort of a temporary maybe slowdown based on the capacity piece, but long-term pipeline, we feel good.

And then just a follow-up, just with the stronger dollar, in terms of the potential for more Americans to maybe want to travel abroad because, you know, obviously stronger dollar benefits them. Do you see a benefit from that? Like, how does that impact you volume-wise? Thanks.

Well, I'll say if more Americans want to travel, that's how they benefit us. Just remember that the vast majority of our revenues are already in dollars. So there's no FX impact from a dot strong ballot.

But from a booking perspective, Jed, just going back, I think a lot of us have been traveling, you know, throughout Europe and other places. You know, there's a lot of U.S. citizens that are traveling abroad, and, you know, we expect that to continue.

Thank you.

Thank you.

And our next question is from the line of Victor Chen with Bank of America. Victor, your line is now open.

Thank you. Congrats on the solid quarter. Thanks for taking my questions, a couple if I may. First of all, can you give us some color on the recent new customer contracts you alluded to earlier? Is it leisure, corporate, and in which regions were you displacing? And then secondly, just going back to the point of revenue per booking, what are some of the key drivers? Is it purely the mix that's driving it, or do you see more inflationary pressure or ticket pricing driving the revenue per booking? And then lastly, should we still expect free cash flow positive by Q4 if the volume outlook is at the lower end of your range at 50%?

So there's a lot of questions in there. I'm going to let, uh, Kirk take the first question. Then I'll circle back to Doug on your last question.

Yeah, Victor. Uh, hi. Um, on the first question, which I think is, uh, our success on the customer front. So, uh, we have had some nice wins in all lines of business, especially in distribution. Um, you know, about some, for example, recently like GBT and Hopper, there are also some other wins, which we've not at this point announced. You can expect to see volume gains in the back half of the year that are baked into our full year guidance. And there will be additional sequential gains that we expect to see in 2023. And you have two questions.

One will be the booking fee and one will be the free cash flow.

Sequential gains that we expect to see in 2023. And you have two questions.

One will be the booking fee and one will be the free cash flow. Yes, under any scenario, the scenarios we presented, we expect to be free cash flow positive in the fourth quarter. And then you're correct that the business mix is what's helping drive the revenue for booking fee.

Yeah, Victor, that's why we actually put the one slide out there because I think it's sort of indicative. I mean, this is one thing we have been talking about and we're actually seeing it play out is the revenue for booking fee. Yeah, Victor, that's why we actually put the one slide out there because I think it's sort of indicative. I mean, this is one thing we have been talking about and we're actually seeing it play out is as the mix moves in our favor, We're going to see improvements in the booking fee, and that's exactly what's taking place right now. Thank you.

And I guess just one more follow-up on that is, do you expect, given the mix, to improve the revenue per booking to continue improving Q3 in full?

We have not provided a guide, but as you would think, relative to the mix and what's taking place, it's moving favorably in our direction.

Got it. Thank you.

Thank you. And at this time, I'm showing no further questions. I would like to turn the call back over to Mr. Minky for closing remarks.

Great. Thank you very much, Amanda. So as you would imagine, we're very proud of the progress we made in the second quarter. As you can see, as it relates to just the Q&A as well as our comments, we're pretty optimistic about the future and what's taking place, and we look forward to talking to you you Thank you. Thank you. Thank you. Thank you. you

Good morning and welcome to the Sabre second quarter 2022 earnings conference call. My name is Amanda and I will be your operator. As a reminder, please note today's call is being recorded. I would now turn the call over to Vice President of Investor Relations, Kevin Crissy. Please go ahead, sir.

Thanks, Amanda, and good morning, everyone. Thank you for joining us for our second quarter 2022 earnings call.

This morning, we issued an earnings press release, which is available on our website at investors.saber.com. A slide presentation, which accompanies today's prepared remarks, is also available during this call on the Saber Investor Relations webpage. A replay of today's call will be available on our website later this morning. We would like to advise you that our comments contain forward-looking statements that represent our beliefs or expectations about future events, including the duration and effects of COVID-19, industry and recovery trends, benefits from our technology transformation, and commercial and strategic arrangements, our financial outlook and targets, expected revenue, costs and expenses, cost savings, margins and liquidity, among others. All forward-looking statements involve risks and uncertainties that may cause actual results to differ materially from the statements made on today's conference call. More information on these risks and uncertainties is contained in our earnings release issued this morning and our SEC filings, including our Q1 2022 Form 10-Q and 2021 Form 10-K. Throughout today's call, we will also be presenting certain non-GAAP financial measures. References during today's call to adjusted operating income, adjusted net income, adjusted EBITDA, adjusted EBITDA margin, adjusted EPS, and free cash flow have been adjusted to exclude certain items. The most directly comparable GAAP measures and reconciliations for non-GAAP measures are available in the earnings release and other documents posted on our website at investors.saber.com. Participating with me are Sean Minke, chair of the board and chief executive officer, Kurt Eckert, our president, and Doug Barnett, our chief financial officer.

With that, I'll turn the call over to Sean. Thanks, Kevin. Good morning, everyone, and thank you for joining us today. On slide four, you can see an overview of the topics Kurt, Doug, and I will cover on today's call. I'll start by providing perspective on the trends we are seeing in the travel marketplace, including specific bookings, passengers boarded, and hospitality CRS transaction trends. Kurt will then discuss what we expect those trends to mean for our 2022 financial results and also describe the meaningful progress we made in the second quarter towards our technology transformation. Finally, Doug will take you through the financial results of the quarter. But before I start, I want to thank my SABR team members worldwide. They continue to do an exceptional job serving our customers while helping us become the premier global technology platform in travel. Turning to slide five, there are a lot of cross-currents in the market right now with COVID travel restrictions receding but macroeconomic forecasts generally falling. I'd like to take a couple of minutes to provide perspective on how we see the current environment. As the impact of the Omicron variant receded in January of this year, More countries relaxed travel restrictions and bookings started to steadily improve again. Relative to 2019, the second quarter of 2022 actually showed the strongest sequential quarterly bookings improvement since the pandemic recovery started in June of 2020. Corporate and international travel accelerated nicely during the quarter, driving our distribution revenue per booking higher. Hotel CRS transactions continued to lead the recovery And in the second quarter of 2022, we're 102% compared to the same period in 2019. IT Solutions passengers boarded recovered 89% in the second quarter versus the same period in 2019. The total distribution bookings recovery was 57%, which equates to a 63% revenue recovery as a result of the higher booking rate achieved in the second quarter of 2022 versus that same period in 2019. The sequential quarterly recovery versus 2019 was greater than 10 percentage points in every region in the second quarter. APAC continues to be the slowest to recover and Latin America the most recovered. Excluding the impact of Expedia, our recovery was in line with or better than broader GDS industry recovery. Late in Q2 and into July, we've seen the rate of recovery moderate. Globally, we believe the desire to travel continues to be very strong. In fact, consumer demand is so great that in a number of countries, particularly in Europe, travel demand currently outpaces the ability of airlines and airports to efficiently handle the passenger volume due to staffing shortage and other factors. This has caused delays, cancellations, lost bags, and lower customer satisfaction, which we believe has constrained near-term net new bookings as passengers seek to avoid these issues. We believe that in response to these operational challenges, Airlines have reduced their schedules in some countries. They are still flying more seats than they were earlier in the COVID pandemic recovery, but capacity constraints have limited their ability to fully match customer demand. Consequently, airline seat capacity is currently below demand, which has driven airfares up significantly. For example, yield or passenger price per mile was up about 33% year over year in the second quarter of 2022 for the three largest U.S. full-service airlines. American, Delta, and United. So we believe we are temporarily in a capacity-constrained period with higher than normal fares, but importantly, also with consumers eager to fly despite these challenges. The good news for travelers and for Sabre is that airlines and airports are working aggressively to improve their operational throughput and have significant financial incentives to do so. Many airlines have been aggressively hiring and training not just pilots, but also other in-flight personnel and airport operations staff to provide operational flexibility. This hiring has driven airlines unit costs sharply higher and they want to increase aircraft utilization and sea capacity to help spread their costs. For example, several large US airlines suggested on their second quarter earnings call that they expect 2023 capacity to be up more than 15 percentage points from the current levels. As we look forward to the balance of 2022, we are optimistic for a few different reasons. First, over the last 18 months, we have seen a strong correlation between hospitality and distribution booking curves with hospitality as a forward indicator of improvement. On this chart, you can see the improving hospitality trends. Even though it is less COVID related than prior months, the correlation is still evident. Second, forward air bookings for travel in August and more specifically September and October are tracking similar to that experience in stronger recovery months. If these trends continue, we would assume that passengers are currently looking beyond the near-term operational issues and that any recessionary pressure has not yet impacted future travel. Moving to slide six. As we've discussed before, international bookings are generally more profitable than domestic bookings for Sabre. Consequently, as international flying returns more fully, we expect our profitability to improve. To provide context for this opportunity, the table presented here shows SABR's net air booking recovery by region broken out between domestic and international flying. On a global basis, in June, SABR's international recovery was only about six percentage points below domestic. However, we believe Expedia's share reduction masked the true international recovery opportunity because Expedia's bookings are mostly low margin North American domestic bookings. Excluding Expedia and its weighted bookings from the relevant period, in June, Sabre's global domestic recovery versus 2019 was about 25 percentage points more than international. In Asia Pacific, international bookings have only recovered to about 40% of the 2019 levels. The willingness to fly in that region is strong as evidenced by the domestic recovery, but currently travel restrictions greatly curtail APAC international flying. We estimate that if APAC were to recover to the average of other regions, it would increase our annualized revenues by more than $100 million. Let me now turn the call over to Kurt to walk you through what the trends I just outlined mean for our financial outlook and to provide an update regarding our technology transformation.

Kurt?

Thank you, Sean, and hello, everyone. First, I echo Sean's thanks to my fellow Sabre teammates around the world. I've been here for seven months and deeply appreciate the hard work of each of my teammates to serve our customers and to drive Saver forward. Now let's turn to slide number eight. Today we increased our 2022 revenue and adjusted EBITDA outlook for each of the booking recovery scenarios. Specifically, we expect adjusted EBITDA to exceed our prior expectation by at least $85 million under each of the booking recovery scenarios. The improvement in our forecast includes better than expected second quarter adjusted EBITDA of 24 million, which was driven in part by stronger than anticipated revenue per booking as our business mix improved. In addition, we expect to add incremental bookings in the back half of the year from recent new customer contracts. Moving to slide nine, given recent concerns regarding a possible economic slowdown, we thought it would be useful to provide perspective for how COVID impacted global air travel in 2020 to 2022, and to compare that to how recessions have historically reduced travel. As you can see from the table on the right side of this slide, global airline passengers tend to grow at a multiple of GDP, and air travel also tends to be economically resilient. In past economic downturns, the largest calendar year drop in global passengers was only about 3%. Typically when a recession occurs, airlines reduce fares and find price elastic passengers willing to travel at a discount. The COVID pandemic's effect on air travel, as you can see in the chart, was completely different. For perhaps the first time in modern aviation history, due to global travel restrictions, there were essentially no customers able to take advantage of lower airfares. Airlines resorted to slashing capacity, reducing staff, raising capital, and waiting for travel lanes to reopen. As the COVID crisis has receded, we are seeing airlines reverse these decisions. They are adding capacity, staffing back up, and preparing for more normal times. We estimate about 1.5 billion fewer airline passengers will fly in 2022 than would have had the COVID pandemic not happened. This admittedly rough estimate represents the gap between how many global passengers we estimate will actually fly this year and the number of global passengers in 2019 grown at just 2.5% each year to 2022. Please turn to slide number 10. As we have highlighted many times, our technology transformation, which includes mainframe offload and migration to Google Cloud, is a key driver of expected savings and margin improvement by 2025. Additionally, our technology transformation is expected to unlock many product enhancement opportunities while significantly increasing our productivity, flexibility, and speed to market, which we believe will resonate with our customers. I'm pleased with the progress we have made in the second quarter toward our 2022 technology milestones, and our tech transformation remains on track to achieve stated goals by the end of 2024. As a reminder, our two key technology milestones for 2022 are to exit our Sabre-managed data centers and migrate to Google Cloud, and to offload Passenger Name Record, a customer reservations database, from the mainframe to Google Cloud and to begin client migrations. In the second quarter, we migrated Hospitality Solutions Community Central Reservation System on schedule to Google Cloud Platform. This was a solid win for our overall cloud migration efforts as the CCRS is the largest hospitality solutions platform with more than 30,000 properties. Our hospitality business can now unlock the benefits of greater scalability, agility, and velocity provided by Google Cloud. During the second quarter, we also completed a regional extension of Google Cloud Platform in Pryor, Oklahoma. This regional extension is expected to facilitate rapid migration of databases currently hosted in Tulsa. Finally, we increased our share of servers on Google Cloud by another eight percentage points since the first quarter of 2022. As of June 30, we had 36% of our total servers in Google Cloud Platform and continue to expect to end the year with 65% of servers in Google Cloud and 90% of servers in a public cloud. I'll now hand the call over to Doug.

Thank you, Kurt, and good morning, everyone. Turning to the financial summary slide, our financial results in the second quarter of 2022 came in better than expected as the travel recovery accelerated and our mix of business improved. Total revenue was $658 million, a significant improvement versus revenue of $420 million in Q2 last year, primarily due to the continued recovery in global error hotel, and other travel bookings. Distribution revenue totals $432 million, and they're doubling Q2 2021's $218 million. Our distribution bookings total $81 million in the quarter. Compared to 2019, net air bookings recovered to 52%, 56%, and 60% in April, May, and June, and 56% in the quarter as a whole. Our average booking fee of $5.35 in the second quarter exceeded our forecast as our business mix continued to improve and cancellation activity was lower than expected. The $5.35 average booking fee in the second quarter compares to $5.28 last quarter, $4.96 in the fourth quarter of 2021, and $4.59 in the third quarter of 2021. Additionally, the average booking fee attained in Q2 was 10.7% higher than the same period in 2019. The continued sequential improvement is consistent with the broadening of recovery into more profitable regions and types of travel. IT Solutions revenues totaled $168 million and a quarter, an improvement versus revenue of $155 million last year. This is a solid result considering we sold our Air Center portfolio in the first quarter of 2022 which created a challenging year-over-year comparison. Passengers boredom, total 160 million, represented an 89% recovery versus the second quarter of 2019. Hospitality solutions revenue totaled 66 million, an improvement versus revenue of 51 million in Q2 2021. Central reservation system transactions were at 102% of 2019 levels and totaled 30 million in the quarter. Adjusted EBITDA of $24 million showed significant year-over-year improvement as recovery from the COVID-19 pandemic continued. The strong year-over-year improvement in revenue in the quarter was partially offset by increased travel solutions incentives expense and hospitality solutions transaction fees from higher volumes. As expected, our technology costs increased due to higher hosting costs associated with volume recovery and higher labor and professional service expenses associated with our technology transformation. Operating income, net income, and EPS all improved versus the prior quarter. Free cash flow was a negative 89 million in the second quarter. We continue to expect revenue, earnings, and free cash flow to follow a pattern similar to what we experienced in 2021, with the back half of the year stronger than the front. We expect free cash flow to turn positive in the fourth quarter of 2022. During the second quarter, we closed our $80 million investment in shares to of Global Business Travel Group, or GBT. This payment is an investing cash flow, and therefore is not considered part of free cash flow. We ended the second quarter with a cash balance of approximately $1 billion. In conclusion, the second quarter of 2022 was better than expected. We're making solid progress on our technology transformation, and we continue to drive the medium-term financial objectives previously outlined. Sean, back to you.

Great. Thanks, Doug. Before I open the call for Q&A, I want to express my thanks to Doug and wish him a fantastic retirement. Doug's tenure with Sabre included the largest exogenous shock ever faced by the company, a global pandemic. Doug and his finance team quickly secured the liquidity and financial flexibility to ensure we could manage through the pandemic without having to stop investments critical for our future, including our technology transformations. During his time at Sabre, Doug has also oversaw the execution of multi-year agreements with Google and DXC, as well as the consolidation of our global headquarters, including its sale and leaseback. Additionally, Doug has led the investment in our global business systems, expected to greatly improve our efficiency and support new business models for the future. Doug will be retiring from Sabre at the end of October. You may have seen our announcement last week that Mike Randolph will be joining Sabre as our new Chief Financial Officer later this month. to allow a period of transition between the two leaders. Doug, I know I can speak for all of our Saber teammates in wishing you a great happiness in your next adventures. Thank you for all you have done. And with that, Amanda, we'd like to open up the call for Q&As.

Thank you. To ask a question, you will need to press star 1-1 on your telephone.

Please stand by while we compile the Q&A roster. Our first question is from Mark Modler with Bernstein Research.

Please go ahead.

Thank you very much for taking my question, and it's really nice to see the improvement and the results. A couple quick questions, if you don't mind. Do you have any sense how much the limitation at airports are impacting travel volumes? Also, are the increased cancellation of flights primarily due to staffing issues? Is that increasing the booking cancellation rate? And then I have a follow-up.

Yeah, so let me take that, Mark, and thanks for joining us today. I think where I would start is in my prepared remarks, I talked about what we were seeing as it related to the booking curve, specifically in September and October. And what I'm encouraged about, Mark, is really the recovery going back to what we'd seen in probably that May timeframe when we were seeing nice recovery taking place. We've seen a little bit of softness in August. So to answer your question, what we've seen is really operational impacts from airlines really that we started seeing in late June in the July timeframe. If you look at the cancellations, we just saw cancellations spike for a period of time really over that period. So it's nothing like we were dealing early in the pandemic that you had a lot of cancellations. We've actually seen it moderate back to what we were seeing probably in the early June timeframe.

Yeah, that's not so bad. Kurt, Following up on that, you said that 1.5 billion fewer passengers will fly in 2022 than would have had the pandemic not happened. Do you believe that in theory travel will bounce back to 2019 level, not to 2019 levels, but 2019 levels for theoretically the compounding of the 2.5 growth that we haven't seen? Is that possible?

Yeah, if you look back at the chart over the last 20, 25 years, you've seen an annual airline growth category of 4 to 5%. Pandemic notwithstanding, we expect that to be the trend for a very long period of time. If you look at the growth, especially in markets like Asia, Middle East, and the amount of aircraft orders that are there, that would indicate there's both robust supply and demand opportunity in the market. As we indicated before, when we looked at forward guidance, we believe that in the fully back to 2019 levels and then begin to surpass that, both on leisure and on corporate.

Yeah, Mark, I think just to add to that a little bit, because when you do sort of a region-by-region breakdown, I mean, one thing that we have seen, and we just talked about it as it relates to the U.S. marketplace, domestic marketplace, you almost see it fully recovered. And when you look at other regions of the world that have opened up, you're finding that they've essentially fully recovered. The nice thing that we're seeing right now is international capacity has increased, and even as capacity is moderated over, call it the next sort of month or two, we've actually seen that shift of capacity into the international marketplace because the demand is there. And that bodes well for our business, as you know, because it's the higher rates that we actually earn.

That makes sense. I've been traveling internationally, and I can tell you the planes are all full, so it looks good. Thank you very much for taking my question.

Great. Thank you, Mark.

Thank you. And our next question is from the line of Josh Bayer with Morgan Stanley. Your line is now open.

Great. Thanks for the question. And good to see the improving business mix have an impact throughout the results. Question is a macro question and sort of that exercise looking at past downturns as a roadmap for potential demand and resiliency looking forward. And it's on the corporate side. And just how are you thinking about some of the differences in today's world, the kind of ubiquity of Zoom and digital alternatives to business meetings and conferences that didn't exist in past downturns when you're thinking about the recovery on the corporate side?

So, Josh, let me kick off, and then I'm going to pass it over to Kirk, because I think he can provide some insight just based on his previous experience. So if we look at corporate and corporate recovery right now, it has closed the gap significantly with what we have been seeing on the leisure side. So with that, we're very pleased. And I think this is a lot stronger than people actually anticipated. I know if we go back a couple of quarters, people were questioning us relative to how quickly corporate would recover, and we're definitely seeing that. I think where Kirk can pick up is what we're seeing and hearing as it relates to business mix. It may not be the same that People are traveling to see, but when you think about what's happening within companies, and I can speak about Sabre specifically, we have a lot of internal travel taking place, even though we're in a work-from-anywhere environment. So, Kurt, I'll pass it over to you.

Yeah, thank you. There was clearly a lot of conjecture during COVID about whether there would be long-term structural impairment resulting from newer technologies, et cetera. We've seen, as Sean indicated, a much stronger rebound in corporate travel in 2022 than most people anticipated. there may be some dampening of travel to see customers, although that's been more robust than we expected. And with the fundamental shift to work from anywhere, there's going to be a lot more internal corporate travel than there was previously. We had in the 2025 guidance we issued earlier this year, we indicated an assumption of 90% corporate recovery by that point in time. I can tell you I'm much more bullish about where corporate will be at that point in time than I was six months ago. And I think that as you speak to TMCs and corporate travel managers, they would echo that.

Got it. And so just to clarify, I mean, we didn't talk about the 2025 targets today, but if the assumption in them is still 90% recovery, if it was 100% or more, that would be upside to those scenarios?

Correct.

Okay.

Great. Thank you. Thanks, Josh.

Thank you.

And our next question is from the line of Jed Kelly with Oppenheimer. Your line is open.

Hey, great. Thanks for taking my questions. Nice job on the results, and Doug, congrats on the retirement. Two questions, if I may, just circling back on the corporate travel recovery. Can you kind of talk about how we should think about that impacting your market? in the back half and into 23. And then can you talk about as the airlines figure out managing their logistics, say in the next, you know, six to 12 months, what does that do to your solutions pipeline? Like you expect them to start to engage in more contracts and look for more solution services? Thank you.

Yeah, Jed, thanks for joining us. I'm going to let Kurt tackle that first question and then I'll take the second question.

Yeah, so we've talked about before, and I think this was in Doug's remarks, that our revenue per booking increases with a shift toward long haul and corporate recovery. We had previously in prior calls provided guidance that as compared to 2019 and excluding Expedia, you should expect to see our revenue per booking increase by 10% to 15% to a range of $5.30 to $5.50. So we do expect to see upside in the second half of the year as our GDS or distribution mix continues to improve with the recovery in long-haul international and also corporate. So we think there is upside there.

And then to your second question, Jed, as it relates to the pipeline and the activities, from my perspective, it doesn't change anything as it relates to the pipeline and the activity that's going on. I think Kurt would echo that the sales team specifically on the airline IT, be it on the low-cost carriers and full-service carriers, is very active right now because people are thinking long-term. The operational issues that airlines are dealing with right now, I believe it's temporary because, as I stated in my prepared comments, they need the capacity out there from a cost perspective. You're still seeing the higher yields in the marketplace if you go back relative to what Airlines have articulated they're expecting, you know, high revenues again in the third quarter. So, you know, again, sort of a temporary maybe slowdown based on the capacity piece, but long-term pipeline, we feel good.

And then just a follow-up, just with the stronger dollar, in terms of the potential for more Americans to maybe want to travel abroad because, you know, obviously stronger dollar benefits them. Do you see a benefit from that? Like, how does that impact you volume-wise? Thanks.

Well, I'll say if more Americans want to travel, that's how they benefit us. Just remember that the vast majority of our revenues are already in dollars. So there's no FX impact from a dot strong dollar.

But from a booking perspective, Jed, just going back, I think a lot of us have been traveling, you know, throughout Europe and other places. You know, there's a lot of U.S. citizens that are traveling abroad, and, you know, we expect that to continue.

Thank you.

Thank you.

And our next question is from the line of Victor Chen with Bank of America. Victor, your line is now open.

Thank you. Congrats on the solid quarter. Thanks for taking my questions, a couple if I may. First of all, can you give us some color on the recent new customer contracts you alluded to earlier? Is it leisure, corporate, and in which regions, and where are you displacing? And then secondly, just going back to the point of revenue per booking, what are some of the key drivers? Is it clearly the mix that's driving it, or do you see more inflationary pressure or ticket pricing driving the revenue per booking? And then lastly, should we still expect free cash flow positive by Q4 if the volume outlook is at the lower end of your range at 50%?

So there's a lot of questions in there. I'm going to let Kirk take the first question, then I'll circle back to Doug on your last question.

Yeah, Victor. Hi. On the first question, which I think is our success on the customer front. So we have had some nice wins in all lines of business, especially in distribution. You know about some, for example, recently like GBT and Hopper. There are also some other wins which we've not at this point announced. You can expect to see volume gains in the back half of the year that are baked into our full-year guidance, and there will be additional sequential gains that we expect to see in 2023. And you have two questions.

One will be the booking fee, and one will be the pre-cash flow.

Sequential gains that we expect to see in 2023. And you have two questions.

One will be the booking fee, and one will be the pre-cash flow. Yes, under any scenario, the scenarios we presented, we expect a pre-cash flow positive in the fourth quarter. And then you're correct that the business mix is what's helping drive the revenue for booking fee.

Yeah, Victor, that's why we actually put the one slide out there because I think it's sort of indicative. I mean, this is one thing we have been talking about and we're actually seeing it play out is the revenue for booking fee. Yeah, Victor, that's why we actually put the one slide out there because I think it's sort of indicative. I mean, this is one thing we have been talking about and we're actually seeing it play out is as the mix moves in our favor, We're going to see improvements in the booking fee, and that's exactly what's taking place right now. Thank you.

And I guess just one more follow-up on that is that you expect, given the mix, to improve the revenue per booking to continue improving queue-free and full?

We have not provided a guide, but as you would think, relative to the mix and what's taking place, it's moving favorably in our direction.

Got it. Thank you.

Thank you. And at this time, I'm showing no further questions. I would like to turn the call back over to Mr. Minky for closing remarks.

Great. Thank you very much, Amanda. So as you would imagine, we're very proud of the progress we made in the second quarter. As you can see, as it relates to just the Q&A as well as our comments, we're pretty optimistic about the future and what's taking place, and we look forward to talking to you in November to December.

Thank you again for joining us this morning. We appreciate your interest in Sabre and look forward to speaking with you again soon.