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spk05: Good afternoon, everyone. Welcome to Superior Group of Companies' second quarter 2021 conference call. With us today on behalf of the company are Michael Benstock, the company's chief executive officer. Andy DeMont is chief operating officer, chief financial officer, and treasurer. Phil Cousette, chief strategy officer. And from the promotional products division, we have Jay Kimmelstein, BAMCO's president. After the speaker's open remarks, We have a Q&A session. This call is being recorded, and your participation implies that you agree to this. If you do not, then simply drop off the line. I'd like to turn the call over to Hala El-Shabini, Senior Managing Director of Three-Part Advisors, who will read the Safe Harbor Statement. Please go ahead.
spk01: Thank you, and good afternoon, everyone. This conference call may contain forward-looking statements about superior groups of companies the company within the meaning of the Securities Act of 1933, the Securities Exchange Act of 1935, the Private Securities Litigation Reform Act of 1995, and all rules and regulations issued thereunder. Such statements are based upon management's current expectations, projections, estimates, and assumptions. Words such as will, expect, believe, anticipate, think, outlook, hope, and variations of such words and similar expressions identify such forward-looking statements, which include statements on the impact of COVID-19 on the company's business, including inventory, supply chain, manufacturing capacity at the company's own and contract manufacturing facilities, service capacity, and customer demand. Forward-looking statements involve known and unknown risks and uncertainties that may cause future results to differ materially from those suggested by the forward-looking statement. Such risks and uncertainties include, but are not limited to, the following. The effect of the COVID-19 crisis on the U.S. and global markets, our business, operations, customers, suppliers, and employees, general economic conditions in the areas of the United States in which the company's customers are located, changes in the markets where uniforms are worn, where promotional products are sold and where call center services are used, the impact of competition, the company's ability to successfully integrate operations following consummation of acquisitions, and the availability of manufacturing materials, as well as the risks and uncertainties disclosed in the company's periodic filings with the Securities and Exchange Commission, including the company's annual report on Form 10-K for the year ended December 31, 2020, the quarterly report on Form 10Q for the quarter ended June 30, 2021, and the eight case filed recently. Shareholders, potential investors, and other readers are urged to consider these factors carefully in evaluating the forward-looking statements made hereunder and are cautioned not to place undue reliance on such forward-looking statements. The company does not undertake to update the forward-looking statements contained herein to conform to actual results or changes in the company's expectations, whether as a result of new information, future events, or otherwise, except as required by law. Please note that all growth comparisons that management makes today will relate to the corresponding period in 2020, unless otherwise noted. With that, I'll turn the call over to Michael.
spk03: Good afternoon, everyone. Thank you, Hala. I think your portion of this gets longer and longer every single quarter. Thank you all for joining us to discuss our Q2 results. In addition to Andy and Jake, I'm pleased to be joined by Phil Cousin, our recently appointed Chief Strategy Officer and the newest member of our C-suite. Phil is a dynamic leader with proven strategic acumen, and we're excited to further tap into his expertise. Additionally, Jake has been an invaluable leader, serving as COO and CFO of BAMCO these past few years, His depth and breadth of business and industry experience, as well as his prior M&A work, is a tremendous asset. His recent promotion to president is certainly well-deserved. For the call format, I'll open with second-quarter highlights, and Phil will provide higher-level thoughts on our strategic direction, followed by Jake's review of BAMCO. Andy will then provide an operational financial review. As usual, when we are done, we will open the line for questions. So let's get started. Sales are quickly moving in the right direction. Our core businesses are prospering. In particular, we're seeing a faster than expected recovery in most of the sectors of our uniform business that were weakened by the pandemic. We're also seeing a return to normalized yet strong levels in our other uniform channels. Overall, second quarter results and visibility for a strong second half gives us greater confidence to update our sales guidance that we gave during our first quarter call. we now expect to approach $525 million in revenue for fiscal 2021 versus our guidance last quarter of approaching the $500 million mark. This puts our revenue target on par with 2020's spectacular numbers. To keep some perspective here, and I'm going to throw out a lot of numbers now. I hope we can keep up with it. In 2019, our total sales revenue was $377 million. In 2020, our sales revenue were $527 million, exceeding our budgeted $408 million by $119 million. Our core non-PP sales for 2020, this last year, was $396 million. Our anticipated sales for this fiscal year will greatly eclipse our actual core sales results last year. Our 12.5 percent guidance with respect to our growth from 2025 remains the same. We are on track to meet our consolidated CAGR goals of organically achieving nearly $900 million in revenue in 2025, and along with acquisitions, expect to exceed $1 billion. Let's take a closer review of our segments. As anticipated, our uniform division serving both healthcare and essential employee ID end markets are normalizing when compared to the frenetic pace of pandemic purchasing last year. For HPI, activity is booming, and with some customers, demand is nearing and even exceeding pre-pandemic levels. This is particularly evident in lodging, entertainment, hospitality, food service, and transportation. As corporate customers realize rebounding sales, they are returning to initiatives paused during the pandemic, including uniform upgrades and market checking RFPs. As a result, we are also seeing a market increase in customer acquisition opportunities. We are excited about an initiative we began last quarter at HBI to combine the HPI sales team with our BAMCO sales team as a shared service to move both divisions towards a more direct sales approach versus the cross-selling approach that we've successfully executed since our acquisition of BAMCO in 2016. I can tell you this. This exponentially deepens our ability to uncover and participate in many more opportunities. This strategy, which we beta tested in Q2, is already paying dividends. Jake will speak more about this in his remarks. Our remote staffing division, the OfficeGurus, continues to post remarkable results as existing customers add seats and many new customers are onboarded. We're seeing more openness than ever for near-shore outsourcing as many of our customers and prospective customers are experiencing difficulty in hiring in the USA. Many of these had their teams in the US working remotely during the pandemic and have come to the realization that many of the tasks they thought had to be done in office could be done in a remote environment, and they're now looking to do the same work at a lower cost with us. Customer preference for in-center work is somewhat of a mixed bag. We're seeing more customers willing to accept the hybrid solution of work from home and from center. Regardless of their choices at our current rate of growth, we'll have to only slightly tweak our future investments in infrastructure to accommodate this unprecedented opportunity for growth. Overall, we continue to capitalize on tremendous tailwinds, resulting in a quarter where we added 437 billable agents across all sites. Keep in mind, that we added 184 agents in Q1 for a total of 621 agents for the first half of 2021. To put this in perspective, our original 2021 forecast, which was ambitious, called for 362 new seat requirements for the entire year. We've already put on 621. From a profitability standpoint, the team delivered outstanding results again and an operating margin of 24%. BAMFCO delivered the third consecutive quarter of record sales in core promotional products. I'm going to leave the rest of our discussion around BAMFCO to Jake. Turning to our operating environment, global logistical and supply chain challenges as well as increased prices for raw materials persist for many businesses, including ours. We are not immune from the disruptions, but our proactive stance on building our inventory early has provided a level of insulation and gives us on a longer-term basis further advantage over smaller competitors. In addition, like others, we also face hiring challenges domestically in lower-wage jobs, which has presented a headwind for our distribution centers. We believe the coming cessation of the supplemental unemployment benefits combined with our creative and aggressive recruitment, incentive, and retention programs should allow us to maintain needed staffing levels. In regard to the recent tragic events in Haiti, fortunately, our own managed facilities in Wannament are far removed from the epicenter of disruption in Port-au-Prince. The company's production facilities remain largely uninterrupted except for a couple of days following the tragedy and a two-day government-mandated mourning period. Overall, we have not experienced a material impact to our business, and our inventories of the products made in those factories, as I said earlier, are more than adequate to offset any unexpected disruptions. We're also still in aggressive hiring and training mode in our Haiti facilities as we begin to staff now that the third facility has been opened. As I said at the start of the call, we continue to be impressed by the rising leaders in our company. Our team is passionate and driven and hardworking. They are the key to our future success. Phil's entrepreneurial drive, innovation, and strategic mindset our assets to the company, and we're pleased to welcome him as our first Chief Strategy Officer. Phil, take it from here.
spk06: Thank you, Michael. I'm very excited to take on this new role and to help shape the future strategic direction of SGC as we enter our second 100 years of growth. I'm an entrepreneur by nature, so I know that growth and the ability to reinvent is really central to the success of any company. This ability to reimagine the future of this business is built into the DNA of SGC. It's the reason why, after 100 years, we are more than just surviving. We are thriving. Reimagining the future of this business is the main focus of this role and the primary reason I'm so excited about it. We have built an incredible foundation upon which we can create future growth. Some critical areas to build upon will be shaping our technology strategy, focusing on client experience, expanding our M&A efforts, and enhancing our talent throughout the organization. I will touch on each of these briefly. First, shaping our technology strategy. Nowadays, every company needs to be a tech company, and SGC is no different. Technology already weaves into every aspect of our business. This will expand rapidly in the next decade as we benefit from the developments in AI, machine learning, advanced robotics, and blockchains. Some of these developments will involve building upon our existing proprietary technologies that we have developed in-house, and some of these efforts will require being at the forefront of new technologies that can improve our business. On the client experience side, we have some amazing highlights with some of the largest companies in the world, showing just how good we are at customer experience. However, we must not rest on our laurels. We will be obsessed with client experience, and we will work diligently to improve it at every level. Our M&A strategy will continue to build upon our rich success we have had with the previous acquisitions. We have made six acquisitions in the last eight years, and their effect has been transformational. We will be focused on maintaining a robust acquisition pipeline so we can continue our current strategy of being extremely selective in terms of who we acquire. Lastly, on a talent front, we know that talent is everything. As a global company, we have the luxury of hiring anywhere in the world. Therefore, we will be laser-focused on making sure that we attract and retain the best talent in the world. This organization is an entrepreneur's playground, and I feel privileged to be part of it. We are called the 100-Year-Old Startup because we are continuously experimenting with new ideas. Our culture encourages this type of experimentation, and as the primary reason, we will be a $1 billion company within the next five years. Now, I would like to turn the call over to Jake Himmelstein. Jake served as our CFO and COO of BAMCO before being promoted this quarter to become our new president of BAMCO. Having worked with Jake for eight years, I can think of no better person to take on this role. I'm excited to watch as his exceptional leadership elevates the business to new levels. Jake? Thank you, Phil. This is such an exciting time for SGC and for BAMCO. I'm honored and humbled to lead such an incredible team. Now on to the quarterly review. As expected, PPE sales slowed down substantially this quarter. Our extraordinary PPE sales of Q2 2020 did not recur in Q2 2021. That did not come as a surprise. However, we are thrilled to report that our core promotional product business has experienced a resurgence in sales, and we expect that to continue throughout the rest of the year. Overall, BAMCO ended the second quarter of 2021 with revenue of $48.7 million, gross profit of $16 million, and operating income of $5 million. While these figures represent year-over-year decreases from our extraordinary PPE-driven Q2 of 2020, when you consider the anomalous nature of our PPE sales a year ago, this quarter's results were phenomenal. I'm particularly happy to report that this quarter's promotional product revenue was at an all-time high at $47.7 million. Promotional product revenue made up over 98% of total quarterly revenue. Perhaps most impressively, this is an 85% increase over the same period last year. This now marks the third consecutive quarter that our division has set a new all-time high watermark from promotional product revenue in a quarter. This is our core business. It has come back with a flourish, and it's exciting that we continue to trend upwards to even greater heights. With the rollout of the vaccine in the U.S. and the easing of COVID restrictions, the promotional products industry started to see an increase in spend during Q2. Clients in the entertainment and travel sectors have increased their spend much quicker than we anticipated. Marketing budgets have started to open back up, and we have already seen companies planning for year-end employee gifting. While the promotional product industry as a whole was up about 3% or 4% in the first half of 2021 compared to the first half of 2020, it remained down by about 20% when compared to pre-COVID levels. Our backlog at June 30th was $67.6 million, almost entirely made up of core promotional products. This backlog is 66% higher than at March 31st, another sign of the continued resurgence in promotional product spend. We've discussed our ability to create operating leverage with scale in prior calls, and this quarter continues that trend with a very strong operating margin of over 10%. Overall, our BAMCO team executed well during the first six months of 2021, posting a 6% sales gain compared to an exceptionally strong first half of 2020. We benefited from continued market share gains, PPE customer conversion to branded merchandise customers, and sales contribution from our January 2021 acquisition of Kiss by Design. On the M&A front, we are seeing more opportunity surface as a result of pandemic-related impacts, as well as potential tax law changes. The pipeline is robust, including many unsolicited proposals seeking out SGC as a strong potential partner. In Q2, we altered our approach on cross-selling promotional product and employee ID uniform programs. now allowing BAMCO's 70-plus sales reps to directly sell uniform programs to both new and existing clients. This move made sense given promotional product and branded uniform programs typically have the same buyer groups within our customers. This represents a vast expansion of the team selling large corporate uniform programs and has already yielded many significant opportunities that otherwise would not have been uncovered. Finally, I'm proud to announce that Bamco was ranked number 11 in the latest listing of top promotional product distributors in North America. We jumped eight spots this year from our position at number 19 last year, and we achieved the biggest growth rate of any company on the entire list. This speaks to the strength of our customer value proposition and the incredible Bamco team, which continues to receive high industry honors. Bamco is also named as one of 2021's greatest companies to work for in the promotional product industry for the fourth consecutive year. I'll now turn the call over to Andy for his operational and financial review.
spk02: Thanks, Jake, and good afternoon, everyone. We're on pace with capital investment initiatives across our distribution facilities. At our Eudora Arkansas Center, beta testing of new upgraded robotics are slated for Q4 with a go-live launch early next year. The consolidation is expected to yield approximately $2 million of annual savings, as well as provide significant technology advantages and efficiency. We continue to reap the benefits of improved efficiencies resulting from higher automation and robotics in our CID Dallas Distribution Center as well. And our third manufacturing facility in Haiti is now beginning operations. Turning to the financial highlights, consolidated net sales, exclusive of PPE sales, increased by $23 million, or approximately 23%, compared to the second quarter of 2020, as we continue to see a rebound in markets and we continue to take additional market shares. Including PPE, consolidated sales declined 18% compared to the prior year quarter to $130.8 million. This decrease in PPE sales was in line with our expectations. Uniforms and related products net sales, excluding PPE, decreased 7% or $4.5 million compared to last year. PPE sales were $5.8 million versus $8.9 million a year ago. Additionally, second quarter 2020 sales of non-PPE healthcare products including an extraordinary surge in demand that has been reduced as we move through the pandemic. We were successful in adding new business and channels to offset the bulk of this change and are well-positioned to continue to capitalize on this growing part of the market. We are seeing an offset to the higher PPE healthcare uniform demand in the second quarter last year with a resurgence in demand for non-healthcare recovering industries, such as restaurants, transportation, and the hospitality industries. As we progressed through the pandemic, we felt it was critical to provide backlog information each quarter to provide transparency on the PPE business that had been booked but not yet delivered. Now that crisis PPE is not expected to be a significant portion of our uniform revenue moving forward, our backlog for uniform sales consists primarily of orders that will ship very quickly and is not meaningful for evaluating the state of the uniform business. Jake's already reviewed BAMCO's results, so I'll move to the office gurus. The team reported tremendous growth and exceeded expectations with net sales after intersegment eliminations up an impressive 73% to $13.9 million. Growth is attributed to expanded customer relationships and onboarding new customer engagements at an incredible rate. We continue to have tremendous tailwinds in this segment. For the quarter, consolidated gross margin as a percentage of sales increased to 36.1%, a 100 basis point improvement from 35.1%. in second quarter 2020. Our total SG&A expenses decreased approximately 7 percent, reflecting a decrease in bad debt expense of $2.8 million, and as a percentage of sales, SG&A was 25.9 percent versus 22.8 percent in second quarter last year due primarily to the lower PPE sales in the current period. Income from operations for the second quarter was $13.3 million compared to $19.6 million in 2020's second quarter. Operating margin was a solid 10.1% compared to 12.3% last year. During the second quarter, we terminated our two non-contributory qualified defined benefit pension plans, which were fully funded. Consequently, we recognized a settlement charge of $6.9 million during the three-month end of June 30th, which represents the acceleration of deferred charges previously included within accumulated and other comprehensive loss, and the impact of remeasuring the plan assets and obligations at termination. The pension plan terminations did not require a cash outlay by the company. Net of the recognized tax benefit of $0.6 million, this charge resulted in a reduction of diluted earnings per share of 39 cents during the second quarter of 2021. Our effective tax rate for the quarter was 17.3% compared to 19.6% a year ago. The effective rate for second quarter of 21 was favorably impacted by $0.8 million of windfall tax benefits from stock options exercised during the quarter, and $0.6 million of stranded tax benefits that were recognized as a result of the termination of the pension plans. These benefits were partially offset by the non-deductible pension termination charge. Net income was $4.6 million, or 28 cents per diluted share, compared to $15.2 million, or $1 per diluted share in quarter two last year. Excluding the impact of the pension termination charge and related tax benefit, Net income would have been $0.67 per diluted share in the second quarter of 2021. Also of note, our second quarter of 2020 represented the highest quarterly earnings in the company's 100-year history. We are in a strong liquidity position, and on June 30th, we had cash and cash equivalents of $7.5 million, an increase of $2.4 million in the current year. CapEx for the first half of the year was $11.3 million. We are on target with our CapEx investments in automation and efficiency and still expect to be in the range of $16 to $17 million for 2021. In recognition of our continuing strong performance, the Board of Directors increased our regular quarterly dividend by 20 percent in the second quarter to 12 cents per share. In total, for the six months into June 30th, 2021 and 2020, we paid $3.4 million and $1.5 million, respectively, in dividends. I'll now turn the call back to Michael for his closing remarks and a general outlook.
spk03: Thanks, Andy. That was long, but a lot of information in there. Those of you who have been with us before, you know that we're always laser-focused on our future, and our top priority still remains having a disciplined execution of our long-term strategies, both organically and via targeted acquisitions. SGC is on its best footing ever. And I'm confident that our talented, hardworking, passionate leadership and workforce will take us to new heights in the coming year. We strongly believe we have the right plans in place to grow beyond being a $1 billion business in less than five years from now. These are very exciting times for SGC. With that, we'd like to open the call for your questions.
spk05: I'll begin the question and answer session. To ask a question, you may press star then 1 on your touchtone phone. If you're using a speakerphone, please tuck up your handset before pressing the keys. To withdraw your question, please press star then 2. At this time, we'll pause momentarily to assemble the roster. First question comes from Tim Mulroney, William Belair. Please go ahead.
spk06: Michael, Andy, Phil, and Jake, good afternoon. Thank you for taking my questions. You're welcome. So, on the uniform business, you know, excluding PP&E, I think the uniform business was down about 7% on a tough comparison. But I do think those comparisons start to get easier in the back half of the year or so. With that in mind, based on what you know today, would you expect to see year-over-year growth in this business in the second half of 2021, excluding PP&E?
spk03: I'll jump in on that. Yes, it's Michael. Thanks for the question. It's a good one. With the resurgence we're seeing of what was considered non-essential businesses during the pandemic and the fact that we're playing catch-up at this point, I think we pretty well explained that from a service standpoint. These logistical nightmares have been quite unusual. And also, you know, our customers ordering two or three times what they normally ordered in a quarter has left us pretty shy of some safety stock in some areas. So as we catch up, we're going to see a quick resurgence of that business. On the other hand, you know, we're starting where the healthcare business was starting to calm down a little bit, although, you know, we're in new channels and we're selling You know, certainly our fashion scrubs and a lot of new channels and Walmart.com and Target.com and Zappos.com recently. There's a new one. On the institutional side, you know, a lot of that will depend on what happens with the pandemic. As hospital censuses are going up, we expect to see somewhat of a resurgence in our scrub apparel, our patient apparel, even our isolation gowns, barrier coats, and all the items that were bought in great quantities last year. So yes, we expect our uniform business to be, to have leveled off by the end of the year, certainly to have made up the difference then. And we're working to create the environment where we'll even go beyond that.
spk06: Okay. Yeah. Thank you, Michael. And you kind of adjust my next question, which was going to be specifically on the healthcare opportunity, because you mentioned new channels helping to make up for some of the you know, the difficult comparison with PP&E. My question was going to be, are these new channels mostly on the institutional side or on the retail side? But you named a bunch of retail channels. So is it fair to say that, you know, is that where the larger opportunity is for you guys moving forward? Is it mostly on the retail side when it comes to where the growth is going to come from?
spk03: It's really a mixed bag. Yes, on the retail side, for sure, but, you know, we also have the new distributor. We had a press release a couple months ago, Sanmar, who's, you know, moving our product through the branded merchandise, you know, customers of theirs, the 22,000 customers of theirs. We also have the Indy product, which is kind of a crossover between Fashion Seal Healthcare and CIP. that I believe Unifirst and others have announced that they're adopting as their fashion product for the institutional healthcare side of the business. So, you know, it's a very mixed bag. It really is going to come from both of them.
spk06: Okay. Thank you. And I wanted to say congratulations to Phil and Jake on your promotions. Thank you. Jake, You're welcome. Jake, to you specifically, it looks like the backlog at BAMCO is very strong. And I know you helped out a lot of folks during the pandemic with PP&E, including a lot of new customers that you hadn't previously engaged. So I guess my question is, how much of this increase in backlog, if any, do you think is the result of converting some of those PP&E customers into traditional promotional products customers? Yeah, certainly there is some of that. We've stated it before, and it stays pretty consistent. We've converted about a third of our PPE-only customers in 2020 to promo customers. We were there, and they trusted us in their toughest times when they needed PPE, and we've been able to convert about a third of those into promotional product customers. We continue to work with these customers to find additional opportunities to penetrate and get the promotional product business. And we think that's only going to continue to expand. And I think across the board, our backlog is really strong. And I think you mentioned in the script, but the most impressive part of it is that virtually none of that is PPE. It's all, you know, promotional products and branded merchandise. And that's what's most exciting is that we're seeing that resurgence coming into what we think is going to be a really strong holiday season as well. Right. Okay. Yep. Thanks for that commentary. If I could just sneak one more in, I don't know if this would be for... Michael or Andy or Phil, but it's on PT&E. So you expect PT&E to be, I guess, about $45 million this year, down from $130 million last year, but still well above the $4 million or so that you generated in 2018 and 2019. Is this level, this $45 million, kind of what you'd expect moving forward, you know, much lower than the peak in 2020, but still remain elevated relative to pre-COVID levels?
spk02: Yeah, I mean, I think the $45 million, I mean, it does include a little bit of crisis PPE that we've already – that we had really more in the first quarter. Our expectation – Right. Let me back up a little bit. I mean, part of the PPE product that we're selling has kind of become part of uniform programs or starter kits for – for the gig economy type people. I think going forward, people are going to have hand sanitizer in their starting kit. They're going to have a mask. They're going to have gloves. Some of that is just going to be in our normal product and not really show up as being PPE. But from an ongoing basis, I think you're pure PPE non-crisis type. You're probably talking somewhere in the $5 million, $10 million.
spk07: got it okay thank you andy and thank you all for taking my questions thanks tim thank you next question comes from tim harch free investments please go ahead great quarter um i had two questions the first cash flow outlook for 2021 it looked like in the first uh half of the year there was a big use of working capital and you mentioned that capex was sort of heavily weighted there so i was wondering if you could just sort of address how the cash flow, free cash flow, will go for the full year of 2021. And the second question was addressed to Phil, just to talk a little bit more about the specifics around the technology strategy and the customer experience, which were the first two items you highlighted as your focus.
spk02: Okay. Relative to the cash flows, I mean, the first half of the year really included some extraordinary incentive-type payments, that were based off of last year relative to really executive and sales comp across the company, as well as significant earn out from some of our acquisitions, primarily in the promotional products arena, as well as paying income taxes on those items. So there was a heavy use of that during the first half. We also, as Michael mentioned, we did beef up our inventories a bit due to the supply chain, and just to be prepared for that as we go forward. we would expect to see that start leveling it off and work its way back down now as the supply chain continues to work its way out. From a capital expenditure perspective, as I mentioned in my remarks, we do expect for the year that that number is going to be somewhere between $16 and $17 million. So we would expect from here we should be positive from a cash flow perspective. Michael, do you want to answer this?
spk03: No, and Phil was the second part of that question. Okay.
spk06: Yeah, I'll take the second part of that question. So, you know, without disclosing too much, on the technology front, you know, we've been heavy into technology for quite some time. And I would say we've been well ahead on the technology curve in our industries, in our respective industries for quite some time. The exciting part now is we're seeing more and more ability to integrate technology further into our business. So, Over the course of the last couple of decades, I would say the technology has been an advantage and been an advantage that we've been able to stay ahead of our competitors on. But we believe that we can widen that gap by embracing some of the newer technologies out there that are really making advancements and permeating various industries across the board. I mentioned AI and machine learning and advanced robotics and blockchain on the supply chain side. And that's stuff that we're already working towards. And in many cases, we already have some pretty advanced robotics right now in our warehouse. And we have some pretty good direction in terms of how AI might affect our business in the coming years. And so we're looking forward to seeing that really come through because we think that will widen the gap between us and our competitors on the technology front. On the customer side, to the second part of your question, our customers, Focusing on our client experience and making sure that what we've done in the past and what we've delivered from an experiential perspective continues in the future, that's first and foremost. I mean, I think that's something that any business out there that's worth their salt is going to be focused on their customer's experience and making sure that their customer benefits. you know, not only goes and is happy with what they've got and what the services that we're providing, but are actually fans of our business. You know, and I think more and more we get business from referrals. And the main reason why is because of the fact that we've actually developed fans within our customer base. And so that's really our focus is how do we go and make this experience so good that we're not only going and making the customer happy, but also the ranting and raving to various folks and referring business to us in the future.
spk07: Can you measure customer retention and sort of fan level among the customer base? Yep. That's something that we measure and we'll continue to measure. Great. Good. Thanks a lot.
spk06: Thank you.
spk05: Thank you. Again, if you have a question, please press star then 1. Next question comes from Kevin Steigen, Barrington Research. Please go ahead.
spk04: Hey, good afternoon, everyone. I wanted to start off by asking about, Michael, I think you mentioned in your prepared comments, seeing more opportunities to bid on new uniform programs. And can you just expand on that a little bit and what's driving that pickup?
spk03: I think there are so many factors driving it, but let's start with the fact that everybody's struggling to get new employees right now at the low-wage jobs that most people are wearing uniforms. So, you know, they're enticing them by putting them into more uniforms. You know, par levels have improved. We've been told instead of giving an employee two sets of uniforms, they might be giving them three, four, or five. Also, turnover has increased. So, you know, you hire an employee, two weeks later he decides to go somewhere else. You know, you've read the jobs reports about people leaving their jobs. So they have to go get a new uniform for the new person they hire. There's another sale for us. You know, I think, you know, health care workers have been working on the retail side, have been working crazy hours of overtime. They've made a lot of money doing it. they're buying more fashion scrubs. I think we've spoken about this before, Kevin, that, you know, whenever we come out of a recession, which is really our only context here, we've never come out of a pandemic, at least not that I remember. Well, we did in 1920. But whenever we come out of recession, we always come out stronger. We always see a flurry of marketing dollars being spent, makeovers of stores that have been very, very slow. everybody's about rebranding themselves. We see people doing new logos. New logos require new RFPs. Recolorations of their current logos in their stores require new RFPs for uniforms that will match all of that. It's the normal flurry we saw post the big recession a decade ago, more than a decade ago. It's something we've gotten used to, and I think Because we were so active during this recession, during this pandemic, and reaching out to prospective customers, we didn't get lost. While a lot of other people, I think, you know, ducked their head in the sand, collected their PPP money, and said, you know, I just got to make it through this period of time, we got even more aggressive. I think our strategy with respect to that we described with respect to HBI, who is now going from five salespeople to 75 salespeople, is huge. There is an opportunity in this country that we will not uncover, I believe, and many more than we could have in the past. And, you know, we're training those people up, but quite frankly, you know, we have a big team behind that group of 75 people that's ready to start getting in front of customers and presenting. And all those 75 people have to really do is get us face-to-face appointments or, in today's world, Zoom appointments. So I think everything is moving in the right direction from the standpoint of RFD activity. I think a lot of people were let down during the pandemic, too, who needed good service. And this logistical nightmare is truly that. But I do think that we're in a much better position than most of our competitors to deal with this logistical nightmare today. uh that that's out there and you know it's it's pretty nightmarish you're talking about what used to take 45 days taking 90 days now uh and when customers ordering patterns pick up and suddenly you find yourself short of inventory because of that but you can't get in inventory in any faster uh i think it's hurting a lot of our competitors so i think it's a You know, I call it the perfect storm, but for us, it's like the rainbow. You know, we just have to follow it to the pot of gold, and that's what we're doing.
spk04: Okay. Yeah, that sounds great. I wanted to follow up on just you're now targeting sales in 2021 approaching $525 million. compared to about $500 million previously. Is that increase being driven by any specific business, or is it just kind of across the board strength in all your segments?
spk02: Kevin, it's really across all of them. I mean, we feel very good about where we're at with all the businesses. Michael talked clearly about how well POG is doing, Jake covered on BAMCO, and the uniform business is bouncing back stronger, so we feel very comfortable. Really, it's going to be across the board.
spk04: Great, thanks. And then I think something that you didn't mention on the call, unless I missed it, was, you know, last quarter or two, you've talked about CID and their plans to expand internationally and Can you just provide us an update on that initiative and where you stand with that?
spk03: Sure. I can provide a little bit to you without giving away any competitive advantage. We are starting to ship and take orders for our Poland warehouse. We have hired a person away from a consulting firm that was working for us where they agreed to let that person work for us directly as an employee. We have already resumed our strategy of going to trade shows in Europe, and whereas last year we did no trade shows, the year before we did. You know, keep in mind that, you know, our business last year for international was about $30 million overall across all of our segments. So, you know, we're looking to turn that, quite frankly, into a $100 million business in the next few years. And we think we've got the makings to do that. We've got the right people. We brought another sales executive into our international group. We're doing some very serious, you know, deep strategic planning right now to make sure that we're focused on the right areas of Europe. We are actually engaging some experts in that area to help move us into the right places so we don't waste a lot of money doing it. And so that's essentially how we're going to get there.
spk04: Okay, good. And, you know, you talked again about this logistics and supply chain issues and how they're rippling through the economy. And have you seen any sort of loosening or improvement on that front? You know, any updated thoughts on that? And I guess also related to that, also inflation. I know you implemented some price increases around the time of your last call in the uniform business. Do you see the need to do that again going forward, or just kind of any update on those various macro issues?
spk03: We're looking at whether we need to add price increases again or regularly. We wouldn't be the only ones to do so in our industry. We initiated our price increases pretty early to cover ourselves. As I said, we've taken long positions on inventory to try to protect our customers as much as possible so that at least what, you know, we have in our pipeline will be at the lowest cost it could possibly be. It's not going to change the fact that the freight costs, ocean, air, everything is more than doubled, in some cases more than tripled. So the first part of your question, no, we don't see any easing of the logistical problems. They seem to not be easing at all. In fact, they're getting worse, which I think helps us, quite frankly, because we're still in a better position than any of our competitors. We hear about people struggling out there very, very badly, and many of our competitors' customers are reaching out to us. So I'm sure in places where, you know, in specific places where we're not servicing our customers up to the level that we'd like to, you know, even though we're being very transparent, we're having constant communications with our customers, not burying our heads in the sand, And I'm sure there's some of that activity going the other way also. But as I said in the past, you know, particularly with HPI, you know, they have whatever it is, a 6% or 7% market share. There's still 93% of the market they don't have a share of. And so, you know, if more of our competitors' customers are upset than our customers, in the end we win. And that's essentially, you know, where we see it. I don't think. From everything I read, I don't think we're going to see any easing of this logistical problem this year at all, and it might be mid-next year before it gets resolved. Look, there's not enough ships. People have learned to internet shop. There's this whole, you know, still this capability of ordering something online to your house and having it shipped from Asia, and that's taking up a lot of cargo space now because, you know, if it's under $800, it comes into this country, it They don't pay duty on it. So there's a lot of people who have kind of reinvented their own businesses to be able to ship directly from Asia here, but it's taking up a lot more container space in doing so. So I don't see an easing of it. And, you know, eventually it'll become too expensive for some folks and their customers won't want to pay the bounty that they have to pay to get products. And those people will become, you know, hopefully our next prospects and, and, uh, opportunities.
spk04: Okay, great. Well, thanks for the update. And then I wanted to lastly ask about, um, you mentioned, uh, I think, I think it was Jake that talked about more M and a opportunities bubbling up in the promotional product space. Um, as you look at those opportunities and you mentioned quite a few inbound calls about you know potentially combining with bamco as you look at that pipeline um how many of those do you think would kind of represent really solid candidates that you'd maybe want to uh partner with um you know i know you you try and maintain a high bar when you're looking at opportunities but um just kind of maybe talk about the actual opportunities that you think can arise that would be nice quality opportunities as a result of this challenging environment for competitors.
spk06: Yeah, thanks for the question, Kevin. I mean, look, we're looking at acquisitions across all areas of the business, all of our divisions, all of our companies, and each area of the business has opportunities, you know, Certainly, Bamco has a robust pipeline, but there are opportunities elsewhere as well. And you're right. We have a high bar for what we look for for acquisitions. It's got to be accretive to the bottom line, easy to integrate, good for culture, bringing us into new lines of business. And we saw that with Gifts by Design, as we did earlier this year in Q1, hit all those different targets that we needed in order to be the right acquisition. uh you know we're we're in discussion with a number of companies some of which we've been talking to for for years uh and and we've always held kevin that that we have to be talking to a lot of different targets uh in order to find the right ones and you know there could be dozens and dozens that we're talking just to find the right right one so we're not going to jump at an opportunity just because it presents itself to us and more often not people calling us it's just not the right opportunity uh but but we're being opportunistic and then you never know when the time's right for some of these so we're certainly going to keep looking at them as they come in and as we solicit new opportunities.
spk04: Okay, that's helpful. Thanks for taking all the questions. I wanted to add my congratulations to Phil and Jake on your new roles. Thank you so much. Thank you. Appreciate it.
spk05: We'll conclude our question and answer session. I'd like to turn the conference back over to Mr. Michael Benstaff for closing remarks. Please go ahead.
spk03: All right. I'll make this real quick. This has been long for all of you. Thank you very much for joining us today. We're very excited about where our business is at and hope to report to you next quarter. Continued great results. We'll see you in October.
spk05: Conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
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