Sharecare, Inc.

Good day, everyone, and welcome to the ShareCare fourth quarter and full year 2023 earnings call and webcast. All participants are currently in a listen-only mode. After today's presentation, there will be an opportunity to ask questions. To ask a question at that time, please press star and then one using a touchtone telephone. To withdraw from the queue, you may press star and two to remove yourself from the list. Today's call is being recorded and will be available on the company's website. On today's call, we have Mr. Brent Layton, Chief Executive Officer, Mr. Justin Ferraro, President and Chief Financial Officer, and Jeff Arnold, Executive Chairman, will join for the Q&A. Before we begin, we would like to remind you that certain statements made during this call will be forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, which includes statements regarding the strategic review, expected cost savings, new capabilities, pipelines, and future expectations. These forward-looking statements are subject to various risks and uncertainties and reflect our current expectations based on our beliefs, assumptions, and information currently available to us. Although we believe these expectations are reasonable, we undertake no obligation to revise any statement to reflect changes will occur after this call. Descriptions of some of the factors that could cause actual results to differ materially from these forward-looking statements are discussed in more detail in our filings with the SEC, including the risk factor section of our Form 10-K for the year ended December 31, 2023. In addition, please note that the company will be discussing certain non-GAAP financial measures that we believe are important in evaluating performance. Details on the relationship between these non-GAAP measures and the most comparable GAAP measures and reconciliation of historical non-GAAP financial measures can be found in the press release that is posted on the company's website. I now would like to turn the floor over to Mr. Brent Layton. Brent, please go ahead.

Thank you, Janie, and good afternoon. And thank you for joining us for my first earnings call as CEO of ShareCare. We appreciate you spending time with us today to learn more about Sharecare's fourth quarter and full year 2023 financial results, as well as the status of our strategic review, and most importantly, where those innovative companies headed. Since joining Sharecare's board of directors over a year ago, I've learned a great deal about our technology and the opportunities that lie ahead. My belief in this company has only grown since I became Sharecare's CEO on January 2nd. In many ways, that is fueled by more than 75 meetings I've had during the last three months with dozens of organizations, including our current clients and over 50 potential customers and partners. I've seen firsthand their enthusiasm for the value we currently provide as well as the considerable interest in the solutions we can bring to their businesses and the populations they serve. They're impressed by our innovations. They are inspired by our creativity, and they appreciate our collaborative approach to partnerships and our commitments to solution-based opportunities. The bottom line, our pipeline, our future is strong, healthy, and profitable. Before you hear from Justin, I think it's important to highlight a few things. First, ShareCare made good on its commitment to achieve cash flow breakeven by the end of 2023. We have no debt. a strong balance sheet, and made the right investments, which positions us for strong growth. As I help scale this company, I will continue to prioritize One is Sharecare's guiding business principles, the importance of profitability. To take that a step further, we have adopted new rules of engagement. We'll only work with committed partners and clients who are aligned with us in driving meaningful outcomes. leveraging our solutions so all parties succeed, especially the people in the communities we serve. That's why in Q4, Sharecare eliminated non-performing disputed contracts with a client that has historically affected our forecasting. This impacted Q4 revenue by a reduction of approximately $14 million, which included a write-down of eliminated contracts, reduced and adjusted EBITDA by approximately $6 million. Eliminating these disputed contracts with this client enables us to focus our time and resources on productive, collaborative relationships that recognize ShareCare's commitment to innovation, creativity, solution-based technology, and profitable growth. And it will provide our investors with more predictability and reliability in our financial forecasting and results going forward. Without context, We reported revenues of $105 million for the quarter and $445 million for 2023 and adjusted EBITDA of $3 million in the quarter and $16.5 million for the full year. Our enterprise channel performed in line for our expectations for Q4 and provided delivered an excellent quarter and had its strongest annual financial performance to date. Life Sciences' growth in Q4 compared to the year prior can be attributed to long-time customers increasing their spend with us, and we believe suggests a rebound from the softness in the digital advertising that the pharma industry has seen the last several quarters in 2023. I'm sure you have questions about our strategic review discussed in our press release two weeks ago. Sharecare's Special Committee of Independent Members of the Board of Directors supported by legal and financial advisors, are continuing to actively evaluate multiple proposals for a potential sales transaction, as well as developing alternative value creation opportunities. The special committee is dedicated to being methodical in their review with a goal of maximizing shareholder value, and we will communicate the Board's decision at the conclusion of the review process. As a reminder, our next earnings is in May, Additionally, we are pleased to announce we have appointed a new member of our Board of Directors and the Special Committee, former Xerox Executive Nicole Taracco. Further strengthening our commitment to effective governance and strategic direction, Ms. Taracco has extensive public company experience, holding key executive roles in finance, M&A, and investment management over the last 25 years. With the strategic review process ongoing, among other factors, we will not be providing 2024 guidance today. When that's said, when we do provide guidance, we will articulate a clear and predictable path for long-term growth and profitability. In January at J.P. Morgan, I said I was focused on three key principles in my first 90 days, operational excellence, profitable growth, and building innovative next-generation products. Now, we took an important step in driving operational excellence when we brought in a new chief operating officer, Shannon Bagley. She brings 25 years of experience, spanning a range of functions, from auditor to chief administrative officer, as well as leading M&A integration efforts for multi-billion dollar acquisitions. For over 20 years, Shannon and I worked together at Centene. In her first few months at ShareCare, she and the team have quickly identified opportunities for operational improvements, and financial savings to make our enterprise platform more agile, efficient, and effective. And most of all, her operational acumen enables me to focus on what I do best, scaling this great company. And we'll certainly continue to add to top talent to the team. In terms of profitable growth, as I said earlier, we achieved a break-even by the end of 2023. We have no debt and a strong balance sheet. As for innovating next-generation products, I believe it's worth reminding that our founder and executive chairman, Jeff Arnold, pioneered digital health, and his DNA runs deep here at ShareCare. This company has always been on the cutting edge of innovation, and that will not stop while I am CEO. You already know ShareCare for our deep customer relationships with large employers like Delta Airlines, Kohler, Koch Industries, Lenar, and H&R Block, and health plans such as CareFirst. Our focus in those areas will only continue But given that I spent 30 years in managed care, 23 of the nation's largest Medicaid and exchange company, I immediately recognized the expansion opportunities, both short and long term, for ShareCare's business. In addition to deepening our public-private partnership with government, we're also focused on MCOs that specialize in Medicaid, Medicare, and the exchange. And over the last several months, we've made significant progress and developed a new health navigation platform to meet the specific needs of government-sponsored healthcare that, quite frankly, we believe no one else is offering. The initial iteration of our enterprise-grade navigation platform was purpose-built for Medicaid, and it's a consumer-centric digital front door where members can access their benefits, providers, governmental programs, and additional information and resources. Members can easily navigate and re-enroll for their benefits using chat functionality and receive personalized prompts to engage preventive actions and close gaps in care. Our Medicaid platform also includes a dynamic searchable provider directory that uses geolocation technology to help members find their providers and point of interest near them, such as pharmacies or shelters. Members can refine their search to find out hours of operation, supporting languages, or whether they accept financial assistance programs like SNAP benefits. The platform also includes a digital wallet for secure access to their financial assistance and reward programs, so they can easily check their account balances and transactions history. And I'm pleased to share that reception has been incredibly strong. In fact, we signed our first Medicaid contract of the year in an advanced discussion with several other companies for this new platform. Over the last several months, we've made significant progress to support risk-bearing arrangements and other reinsurance and value-based care organizations. By aligning our data analytics capability with our digital therapeutics, clinical advocates, and network of professional in-home caregivers, we are addressing fragmentation of care and improving patient outcomes. This not only helps high-risk members have a better quality of life, but also helps our partners proactively bend the health cost curve and improve STARS and quality outcomes. I am pleased that we're already in contract with some of the nation's largest, including one of the largest reinsurance partners for ShareCare to support members through our digital platform, high-risk maternity programs, and provide transitions of care services. Additionally, we are contracting with a large value-based care specialty organization focused on oncology. to help improve cost, quality metrics, and diagnostic accuracy. And we're active contracting with three risk-bearing entities to use our respite care capabilities to support the application for the CMS guide program focused on dementia. These initial agreements demonstrate our commitment to optimizing our existing capabilities to generate revenue in new markets, or sharing both the financial risk and rewards with our partners. I'd like to close out on an innovative discussion today with one of the industry's most followed topics, GLP-1s. By pairing these medications to our digital therapeutics, our coaches and clinical advocates, and our data analytics capabilities, we're able to affect lasting lifestyle behavioral change in a way that's more effective and affordable. And last Friday, I participated in a meeting with one of our longtime customers to prepare for the launch of our new holistic GLP-1 weight loss solution to their associates. Each of these examples is evidence of our ability to innovate quickly and effectively and expand the field of play by bringing long-term growth and sustainability to ShareCare's business. It's important to me that you know and believe that I take organic growth seriously and that I thrive on both the challenge and success of executing upon it. And with the breadth and depth of resources ShareCare has assembled over the years, we have everything we need to be successful. I also want you to know that I believe deeply in ShareCare, as well as our technology, our people, and where we're headed. And I look forward to sharing more about our path ahead. Thank you for your ongoing support and confidence in this company. I'll now hand the call over to Justin. Justin, sir. Thank you, Brent.

And thanks to everyone for joining this afternoon. I'll be taking you through the financial highlights for the fourth quarter and full year 2023. We reported fourth quarter revenue of 105.3 million and adjusted EBITDA of 3 million. Due to the disputed contracts with the client discussed earlier, there was a 14.2 million negative impact to what we had expected for Q4 revenue. This includes an approximate 6 million non-cash impairment which also negatively impacted adjusted EBITDA. For the full year, our revenue grew to $445.3 million from $442.4 million a year ago, and adjusted EBITDA grew to $16.5 million versus $5.8 million year over year. Excluding the impact of the disputed contracts with a client, our full-year revenue would have achieved the high end of our guidance. in the middle of our adjusted EBITDA guidance. We ended the year in a very strong financial position with $128.2 million in cash on our balance sheet and over $182 million in available cash. We also successfully executed on our goal of achieving cash flow break even by the end of the year, delivering positive cash flow of a couple hundred thousand during Q4. Relative to our primary annual operating KPIs in the enterprise and provider channels, we achieved our target of 13 million lives, which includes 700,000 eligible lives associated with the disputed contracts with the client. And we processed 6.9 million records, significantly outpacing our estimate of 6.5 million records for the year. As discussed in the comments earlier, we are well on our way to diversifying with a reliable and profitable customer base. The future is bright for our enterprise channel, and Brent has already made a significant impact in his short tenure as CEO. To close out my comments, we are confident that our 2023 investments in new product innovation and our cost optimization and globalization efforts, enabling 30 million in annualized cost savings, positions us to deliver strong, long-term, bottom-line results. I also think it's important to note that as the special committee continues to focus on maximizing shareholder value, and as we've indicated in the past, we continue to believe that each of our business channels are worth substantially more than our market capitalization today. In addition, the strength of our balance sheet and specifically our cash position are significant assets to our business. As Brent said, we are grateful for your ongoing support and confidence in ShareCare. Thank you all for joining us today. We'll now open the call to your questions.