11/3/2021

speaker
Operator

Ladies and gentlemen, thank you for standing by. Welcome to the Sapiens International Corporation third quarter 2021 results conference call. At this time, all participants are in a listen-only mode. A brief question and answer session will follow the formal presentation. For operator assistance during the conference, please press star zero. As a reminder, this conference is being recorded November 3rd, 2021. It is now my pleasure to introduce your host, Ms. Daphna Golden, Sapiens VP and Head of Investor Relations. Thank you, Ms. Golden. You may now begin.

speaker
Daphna Golden

Thank you, and good day, everyone. Our Q3 2021 earnings release was issued before the market opened this morning and was posted on the company's website at www.sapiens.com. Here with me today representing Sapiens are Juanel Do, President and CEO of Rony Giladi, CFO, and Alex Zuckerman, Chief Product and Strategy Officer, is also present. Before we start, I would like to remind everyone that this conference call may contain projections or other forward-looking statements. The safe harbor provisions in this press release issued today also apply to the content of the call. Sapiens expressly disclaims any obligation to update or revise any of these forward-looking statements. whether because of future events, new information, a change in its views or expectations, or otherwise. On today's call, we will refer to non-GAAP financial measures. A reconciliation schedule showing GAAP versus non-GAAP results has been provided in our press release issued before the market opened this morning. A replay of this call will be available after the call on our investor relations section of the company website. The link is available in the earnings release we've published today. I will turn the call over to Rony Aldo, President and CEO of Sapiens. Rony?

speaker
Sapiens

Thank you, Daphna, and welcome everyone to our review of Sapiens' third quarter 2021 results. In Q3, Sapiens delivered strong Eurovery revenue growth of 21%, reaching a new record high of $118.4 million. Operating margin reached 17.7% compared to 18.2% last year. On a dollar basis, operating profit increased by over $3 million to record of $21 million up from $17.9 million last year. These solid results were the direct outcome of successfully executing our strategy and and our commitment to achieving consistent growth and improving operating margin. The transformation of insurers from legacy system to modern and cloud solutions is a key growth driver for Sapiens. Our global footprint, broad product offering, business model, and commitment to customer success clearly differentiated Sapiens in the insurance software industry. Q3 results demonstrate the success of our strategy and the viability of our business, stable, profitable, and with high level of visibility. Our leading software solution serve the evolving technology needs of the insurance industry across a large and growing global market. With a target addressable market of $40 billion of insurance software solution and services across PNC and life and annuity lines of businesses, Sapiens market opportunity is large. We are well positioned to achieve continued success for several reasons. First, Sapiens has a global footprint, supported by our proven track record with over 600 customers in more than 30 countries. We have teams on the ground that understand the local regulations, culture, and languages in the countries in which we operate. Many existing and potential customers, including Tier 1 multinational carriers, appreciate our advantage. Second, our excellent offering. We continuously invest in our research and development to give our customers a wide range of offerings, products and services, deployment options, and delivery models. Our product leadership position is recognized time and time again, not only by customer, but also by industry analysts. Most recently, Sapiens was the only company to be recognized as a leader in two different Gartner Magic Quadrants for the European market, from both non-life insurance platform and life insurance policy administration systems. In a diversified market like ours, Where multiple vendors operate in specific markets and segments, this is a true differentiator and a clear testament of the quality of our offering. And finally, our team is world-class. We have over 4,000 professionals that choose to work at Sapiens to build and support our business. They serve our customers with the highest standards and retain the leadership position of our offerings. We continue to reinforce our already strong global presence across all tiers, both in P&C and life and annuities, by winning new customers and entering new geographics. We are expanding by upselling and cross-selling to existing customers, while focusing on advancing our product offerings. Our goal is to continue to offer our customers an innovative, diverse and flexible solution to provide their clients with the best experience while empowering them to gain a significant competitive advantage. Across multiple regions, we enable our customer to transform their business with modern cloud architecture, out-of-the-box functionality, and low-code, no-code capabilities. And our business model ensures that we are fully accountable for the success of our customer projects. Turning now to our performance by region. starting with North America. In course with PNC, we continue the path of investing in our product and enhancing our delivery capabilities to address growing demand in the region. The recently announced selection of our claims management platform by Tokyo Marine Highland demonstrate the confidence of customer have to Sapiens. Tokyo Marine, a longtime customer for policy and billing, recently select Sapiens claim poor cloud solution to accelerate its claims transformation. Sapiens will enable Tokyo Marine to work effectively and seamlessly with the brokers and the agents. In reinsurance, we also continue to gain momentum. In Q3, we add a new T1 customer, a high caliber, well-known global carrier, and the leader in this space that selects our reinsurance solution. Physician insurance is another reinsurance win. We announced physician-selected Sapiens to transform its reinsurance process and move to the cloud with our reinsurance platform. Our life business continues to gain momentum across all the life solution portfolio. A new customer, Guardian Group, a $1 billion carrier serving 21 countries across the English and Dutch Caribbean, selected Sapiens Underwriting Pro and Sapiens Intelligent to accelerate its underwriting processes and achieve automation of 95% of its cases. Sapiens, together with its InsurTech partner, Atidot, will enable Guardian Group to leverage Sapiens' best practice, new data sources, and AI to support accelerated underwritings. Our core Suite Life and Annuity in North America enjoys growing traction. We continue to grow our pipeline and we completed the blueprint process, a pre-project analysis with a prospective customer. Decision is gaining momentum with insurers and is providing a unique value proposition in growing number of use cases. A recent example is Berkshire Hathaway Guard insurance companies that select Sapiens Decision no-code automation platform to support Guard's business users in their decision processes, empowering them to make rapid change on policy terms. On the worker compensation front, as the job market improves, we see new opportunities and RFPs. Just two weeks ago, we attended the National Workers' Compensation and Disability Conference in Las Vegas. It was great for the team to meet customers and prospects in person after last year's virtual industry events. I would like to elaborate now how maintaining an ongoing dialogue with our customers helps us remain close to market trends while also seeding future business opportunities. In September, we held our annual Executive Council, where C-level executives from our leading customers meet virtually to collaborate, share best practices, and discuss industry trends. During the first week of October, we attend the InsurTech Connect conference in Las Vegas, the world's largest event in this space. This was the first major non-virtual event this year with thousands of participants from global insurance carriers. CEPEN presents a keynote speech on digital insurance hosted in private events with more than 100 insurers and partners. Finally, last week we held a The Sapiens 2021 North America Summit, a three-day virtual event, more than 800 attendants from approximately 200 organizations participate in the event. We provide the gateway for productive collaboration between Sapiens customers and employees who exchange ideas, discuss market trends, and explore innovative propositions. In North America, the build-out of our leadership team continues under Jamie Yoder's leadership. we are enhancing our senior team of highly accomplished, experienced professionals in all areas. In the European market, Sapiens has expanded its presence in the region, a direct outcome of our successful land and expense strategy and M&A investment. Our leadership position as a dual leader by Gartner, which I mentioned earlier, is clearly unique and a big advantage for Sapiens in the European market. Our momentum in this region is growing with insurers transforming their businesses to become more digital. Let me share a few examples of recent customer wins in Europe. Long-time customer, Dentist Provident, a leading provider of income protection insurance for dental professionals in the UK and Ireland, expanded the relationship with Sapiens. They select Sapiens to leverage market trend and accelerate digital transformation. Sapiens Digital Suite will refresh dentist digital customer and agent portal together with our Core Suite and Customer Connect. In Norway, Jens Sidi, a leading life and pension provider, also expanded its relationship with us by adding Sapiens Digital Suite to our already implemented Core Suite. And German-based HDI Global Specialties select our Reddit Suite solution for a multi-country deployment to modernize its core business using our cloud architecture with out-of-the-box functionality. Our business in the rest of the world, which includes APAC in South Africa, is a smaller and growing market. In Asia, we announced the expansion of our relationship with Direct Asia, a leading digital automobile and travel insurance in Singapore and Thailand. With a digital core upgrade, to its existing Sapiens platform. The upgrade enables integration with external systems and supports their cloud strategy. Direct Asia joins Thailand-based BKI, which I discussed last quarter. We have also expanded our presence in South Africa. We recently announced that APSA, one of the country's leading financial institutions, selects Sapiens as its transformation partner. Applying our industry experience, we are working with APSA to migrate its system and data to the cloud and ensure a seamless integration into its broad banking ecosystem. To sum up, we are clearly achieving tremendous success in both landing new business with customers and geographics, as well as expanding our relationship with existing customers with wholesale opportunities. the continued accomplishment of SAPIEN's strategy across the industry and around the globe. Insurance are transforming the way they do business, from how they launch new products and propositions to expanding their distribution and engagement channels and evaluating their risk and capital. These trends fuel the need for our products and services as insurance embarks on the transformation journeys. Sapiens has high-performing global team of professionals, excellent product development capabilities, and multiple competitive advantage to address the market trends and support our growth strategy. As a global player that is serving customers in more than 30 countries in both P&C and life and annuity in the insurance software industry, Sapiens is uniquely positioned to play a critical role in the growing disruptive insurance software. Now I would like to turn the call to Roni Giladi, our CFO. Roni.

speaker
Daphna

Thank you, Roni. I will begin my commentary with a review of the third quarter 2021 non-GAAP results. All comparison are year-over-year versus Q3 of 2020, unless otherwise stated. I will follow with the comments on the balance sheet and cash flow, and we'll wrap up with the update of our outlook for 2021. Revenue in the third quarter of 2021 increased to a record of $118.4 million, up 20.9% from the third quarter of 2020. Organic growth this quarter was 10.1%. Our revenue in North America was $49 million, compared to $50 million in Q3 of last year. On a sequential basis, North America revenue was up from $46.8 million in Q2. Revenue in Europe reached $59.7 million, up from $42.4 million in Q3 of last year. This solid growth was mainly organic and complemented by M&A. The organic growth, which exceeded 20%, came from both P&C and LIFE. The non-organic growth represented the contribution from the TIA acquisition. Our revenue from rest of world, South Africa and APAC continue to grow steadily. Revenue in Q3 of 2021 from this region reached a record of $9.8 million, up from $5.6 million of last year, driven mostly by PNC. Our gross profit rose to $53.4 million, $9.2 million higher than Q3 of 2020. Gross margin this quarter was 45.1%, similar to the same quarter of last year. Moving to operating expenses, we remain committed to investing in our product and the expanding of our sales and marketing efforts. Operating expenses totaled $32.4 million, 23% higher than Q3 of last year. The increase in operating expenses was due to adding headcount in R&D and SG&A. and the impact of the TIA and Delphi acquisitions. Operating profit this quarter increased to a record high of $21 million, demonstrating a continuous and steady trend. Operating margin reached 17.7% compared to 18.2% of last year. As a reminder, the 2020 result benefited from COVID-19-related cost reductions. The Q3 operating margin of 17.7% was 50 basis points higher than 17.2% in previous quarter Q2 of 2021. Interest income in Q3 of 2021 was $0.1 million compared to interest expenses of $1 million in Q3 of 2020. During Q3 of 2021, we incurred interest expenses of $0.9 million on outstanding debenture which will continue until the beginning of 2026. These interest expenses were offset by interest income of currency-related hedging transactions. Net income attributable to Sapiens shareholders for the quarter was $17 million, 23.5% higher than $13.7 million in Q3 of 2020. EPS for the third quarter of 2021 was $0.31 per diluted share. up from 27 cents in Q3 of 2020. This 15% increase in EPS was achieved along with an 8% increase in the average diluted share count compared to the corresponding period. Turning to our balance sheet, as of September 30th, 2021, we had cash and cash equivalents and short-term deposit totaling $184.7 million. Adjusted free cash flow in Q3 was $11.9 million, compared to $14.5 million in Q3 of 2020. Over the last nine months, our adjusted free cash flow was $46.3 million, representing 97% of our net income. I would like to turn now to our guidance for 2021. Revenue. We are reiterating our revenue guidance for the year, with a range of $461 to $466 million. On the profitability side, in Q3, we continue to make progress with expanding our offshore employee base, primarily in India. As part of our business model, we continue to focus on our profitability, although the global increase in labor costs. Based on our achievement, as of end of Q3 of 2021, we are increasing our annual operating margin from 17.2% to 17.5% to a range of 17.4% to 17.5%. I will now turn the call back to Rony Eldor. Rony?

speaker
Sapiens

Thank you, Rony. Sapiens is well positioned in a $40 billion market that provides a macro tailwind as insurance moves from legacy software to digital and cloud solutions. We have built a global presence with a growing footprint. Sapiens has the broadest product offering in the industry with P&C and life and annuities. Our improving land and expense framework enables us to consistently deliver scalable growth to drive improving margins. Sapiens is well positioned to continue to increase its share in the growing market it's operating in and to deliver long-term shareholder value. Now I would like to close our prepared remarks and open the call for questions. Please.

speaker
Operator

Thank you. Ladies and gentlemen, at this time we will begin the question and answer session. If you have a question, please press star 1. If you wish to cancel your request, please press star 2. If you are using speaker equipment, kindly lift the handset before pressing the numbers. Please ask your question in a loud and clear voice. Your questions will be polled in the order they are received. Please stand by while we poll for your questions. The first question is from Bhavan Suri.

speaker
Roni

Morning, Ronnie and Ronnie. Can you guys hear me okay? Yes, thank you. Hi, Bhavan. Great. Congrats. That was a solid quarter. I guess I'll start off at a high level. Maybe this is for Ronnie Giladi to start off with. But you had a good quarter. You had some really good wins. You're seeing life come back, life insurance, sorry, come back a little bit and some really good wins there. I guess just given that momentum, help us understand maintaining full-year revenue guidance. Is that just conservatism on your part or are you seeing something else in the market? Just help us think through that a little bit.

speaker
Daphna

Hi Bhavan, this is Roni. If I need to give a little bit of a breakdown, if you remember, we already increased our revenue guidance twice in the year, first in Q1 and then in second in Q2. We are reiterating right now our guidance to the same level as we provided last quarter. The deals that we announced take time. Obviously, it takes time to close and initiate the revenue from them. We feel comfortable with the revenue, and we expect the revenue will increase as we continue throughout the year. But right now, the deal that we just signed and announced takes time to recognize.

speaker
Roni

Fair enough, fair enough. And then maybe more fundamentally on the business, I guess, for Ronnie Aldor and for you, Ronnie Giladi, when you look at the life business, it feels like that's starting to show some really nice growth here You're also trying to innovate and integrate as you're moving into PNC North America. How are you thinking about the pace of innovation, like the investment in R&D and in sales and marketing between life and PNC, given you've got sort of both pieces seeming to start to do better in Europe, certainly, and then obviously the investment in North America PNC? Help us think through how you're balancing that and how you're thinking about the investment both in innovation and in sales and marketing.

speaker
Ronnie Aldor

So this is Alex Zuckerman, VP Strategy at Sapiens. So Bhavan, I'll try to answer your question. Absolutely, we see this growth and we reflect the investment in the product going into 2022 in our plans to support this growth and to continue progressing it. As mentioned by Ronnie, we see a strong growth in Europe, but we also see enhanced pipeline, still initial stages, but we are doing nice progress in North America on the live side. And naturally, to reflect this, we will put a strong investment in the product to continue that. On the PNC front, I think we will continue in the same pace that we are doing. The investment that we did across the last year proved itself in the right direction. It helped us win the business and position our product as the leading product for sure in Europe and improving substantially in North America and we'll continue those investments in the two areas.

speaker
Roni

Got it. Got it. One last one if I might just squeeze it in on decision. It felt like you brought up maybe a couple of wins around the decision offering in the quarter. Maybe just give us a quick update on where that business is, and sort of what verticals are adopting. Historically, we've had the Fannie Mae's and the financial services, but maybe a quick update on the decision would be great. Thank you.

speaker
Ronnie Aldor

So it's Alex here again. So definitely, that's the trend that we see, and we also focus on that and push to this direction, and it is predominantly starting to leverage the decision into the insurance world. We started as mentioned in the banking, around the mortgage, and then private banking. But actually now, with our ability to create the right use cases and to use decision in insurance, it definitely resonates with the majority of our customers and our ability to go to them to cross-sell and up-sell. And as you can see also from the latest news on our wins, this is decision for insurance. So we developed several use cases. around accelerated underwriting, around smart management of claims and claims automation, and those use cases are definitely getting the traction in the insurance space, and this is where we have the latest wins with decision.

speaker
Roni

Yeah, Alex, that's right. I mean, Ronnie and I have talked about this for years. It makes sense with the rules-based engine, low-code, no-code to do well in that space. Great. Thanks for taking my questions, guys. I appreciate it. Thank you.

speaker
Operator

Thanks, Baban. The next question is from Sawin Shiraiker of Citibank. Please go ahead.

speaker
Sawin Shiraiker

Hi, Roni and Roni. It's Ashwin. Hi, Ashwin. Hey, hi. Congratulations on the good, clean quarter there. You know, earlier in the year, you guys mentioned supply challenges, particularly in India. Is that, you know, is that behind you now? Obviously, from a delivery perspective, you know, the supply of IT services professionals continues to be relatively tight. But how are you faring? Could you provide kind of a little bit deeper update?

speaker
Sapiens

Yes, hi. This is Ronil Dorr. Yes, what we share in the beginning of the year is based on the COVID situation, definitely in India. Now the situation is much better, as you know. We start to see people start to come to the office also in India. So I think all the challenges around the COVID and the resource in India, it's passed. The challenge that we have right now, as you see, the overall IT situation, There is huge demand for employees, and we have challenges on the attrition area and also to hiring. But this is a general thing that we are facing.

speaker
Sawin Shiraiker

Got it, got it. And, you know, in terms of how budgets and project timelines are shaping up as we look forward into 2022, You know, could you comment on that? Should we still, you know, should we continue, should we expect silver better than sort of a double-digit growth rate organically just based on what you're seeing? And particularly referring to that look at your website, for example, the frequency of press releases, customer signing announcements has gone up.

speaker
Daphna

Hi, Ashwin. This is Rony. We see the trend continue. We do not see this decreasing at all. We will provide guidance for the full year 2022 in February, but we will be in the same range as we are saying all the time, between 8% to 11%. We'd like to continue what we have today. So this is the trend, and this is what we are working for.

speaker
Sawin Shiraiker

Okay, got it.

speaker
Daphna

This year we grew about 10% organically. and complemented by an additional 10% of M&A. So we'd like to continue the organic off.

speaker
Operator

Okay, thank you. The next question is from Jackson Ader of JP Morgan. Please go ahead.

speaker
Ronnie

Great. Thanks. Good morning, guys. The first question, and maybe it's best answered by Alex, I'm not sure, but I was just curious Given that there's so much innovation happening in the cloud in this space from you guys and also competitors, I'm just curious how much current cloud capabilities matter in customer decisions or whether product roadmap or future product innovations matter. might be taking a little bit of an outsized role in customer decisions when they end up choosing vendors.

speaker
Ronnie Aldor

Very good. So when we look at the decision process, so definitely we see a strong balance between the need to cater for the business today in terms of functional capabilities, robustness of the system, its stability, maintainability, et cetera, and between the need to cater for future, sometimes the future is coming fast. So some companies are doing really quick innovation processes and looking for one system that can support it, and second, to ensure when they take a decision specifically on core projects, which is a long-term decision, they want to make sure that they choose a partner that has one strong roadmap going to the future, the ability to execute it, and the ability to be a partner. So definitely points such as cloud capabilities, innovation, ecosystem partners, and track record in being able to lead such innovation and execute it are super important. When we look specifically at the cloud capabilities, so definitely we see the over the last, let's say, 12 to 18 months, the majority of deals that we are participating and winning are cloud-based deals, where we are deploying our system in the cloud, typically also providing our cloud services on top of that. So this is definitely a strong, strong trend in the industry. I would say that at the moment, We see more traction on the ability to put it in the cloud and to ensure its maintainability in the cloud, less on multi-tenant versus single-tenant, even with more tendency still to look at the single-tenant approach because of security, because of confidentiality, because of the need of insurance carriers to protect their their data and database, but definitely the need to be able to install the system in the cloud, preferably with Amazon or Azure as the two leading cloud providers and to be able to run native capabilities on the cloud, this is essential and this is what we are doing on a constant basis.

speaker
Ronnie

And for my follow-up, I mean, if I look at the the gross margin line, Ronnie. The gross margin expansion, I think, the last few years has been certainly more robust than the first nine months of 2021. And I think maybe we would have expected it to be a little bit better given the shift to continued kind of cloud implementation. So I'm just curious... What are your expectations maybe for gross margin expansion going forward? What are the levers that you kind of have left there in order to lift that as we move into 22?

speaker
Daphna

Yes, a few comments on that. So if we take out all currency impact on the gross margin, we'll see the gross margin going up by 0.2%. So instead of 45.1%, 45.3%. This should be this quarter. In terms of impact, we see two trends. Yes, the gross margin needs to go up. One factor is what you mentioned, the implementation on the cloud. The other factor is offshore. But in the same time, we have also what Ronnie mentioned earlier, increasing all global IT costs. So resource costs are much more than in the past. But overall, we intend to increase those margins steadily at least quarter over quarter.

speaker
Ronnie

All right. Great. Thank you.

speaker
Operator

The next question is from Tavi Rosner of Barclays. Please go ahead.

speaker
Sapiens

Hi. Good afternoon. Thanks for taking my questions. I was wondering more, you know, broadly speaking about the level of competition in Would you say that it has intensified since the beginning of the pandemic? Are you coming across more competitions on the RFPs that you're responding to? Any callers would be helpful.

speaker
Sapiens

Yes, I will answer. I think we see less competition. Let's talk about Europe for a second. As I said before, Sapiens has a very positive momentum in the Europe market, and this is again because our brand, because our analysts, because our reference, because our experience, and because the M&A that we did in the DACH, in Iberia, and in the Nordic. Right now, I think from the state, The real competitor is Guidewire on the PNC. All the rest in the life is only the local player. And so it's very, very difficult to survive for the smaller vendors in Europe if they don't have enough customers, meaning they don't have enough money for investing in the product, in digital, and so on. So overall competition in Europe is not as strong as in U.S. In U.S. it's different. Same level of competition like Guidewire, Duck Creek, Mojesco, Insurity on the PNC, and then also in the life. So it's more competitive environment. But again, it's more or less in the same level.

speaker
Sapiens

Okay, thanks for that.

speaker
Sapiens

And we have some products... We have some products like reinsurance that happens become for many years that we become the market leader. Again, together with SAP, but we feel very, very comfortable. Decision is unique, so there is no competition. Again, not huge competition in this area. So there is a few areas that we are purely leading the market.

speaker
Sapiens

I appreciate the caller. A couple of months ago, you talked about putting some of your applications available with a system integrator. I was wondering if there was any traction or any early takeaways you had from that.

speaker
Sapiens

Yes, we are building, as we talked, we are building with many SI programs. But it's still pretty small, but we see the benefit of it. Again, we are very focusing in the area that we want the help from them. For example, PNC for the higher tier to compete with Geyser and Dakrik or to penetrate back to U.S. with our life. and so on. So it's a very dependable situation. But the answer is yes, we are investing this area.

speaker
Sapiens

Great. Thank you, Ronnie.

speaker
Operator

Thank you. If there are any additional questions, please press star 1. If you wish to cancel your request, please press star 2. Please stand by while we poll for more questions. The next question is from Surinder Thind of Jefferies. Please go ahead.

speaker
spk09

Thank you. I was hoping to get maybe a little bit more color on what you may be seeing for Q trends in terms of revenues. Can you maybe talk a little bit about your outlook for North America versus Europe? As I look over the past few quarters, We're seeing sequential growth in North America, which I think you've mentioned is being driven by life and decision. And so should we expect that trend to continue? And then European revenues were generally flat quarter over quarter. Any color that you can provide there and how we should think about that on a go-forward basis?

speaker
Daphna

I surrender. Regarding the state, this is the second quarter that we see sequential growth in the state. What we see right now is we see the trend will continue. Again, low, moderate, but a trend that should go up. This is the trend that we see right now. In the terms of European side, we saw growth quarter over quarter, very strong one. We are growing European area by organic growth of north to 20%. This quarter is the same as the Q2, but we expect the growth will continue.

speaker
spk09

That's helpful. And then in terms of the Asia-Pacific region, you know, another strong sequential improvement. For the large, you know, non-life insurance one that you had there, are we effectively at run rate levels at this point, or should we expect continued sequential growth there as well?

speaker
Daphna

On the APAC side, what we see is, by the way, a combination of organic growth and M&A impact. Some of the revenue came from the Delphi acquisition, and some revenue came from the T acquisition. But we have the growth, which is enough to 10% organically. We recently signed a deal on the PNC side, and we expect this area to grow.

speaker
spk09

So the expectation is that we're not at run rate revenues yet, just to clarify. It should grow. It should grow. Got it. And then following up on a comment about – I think you mentioned – well, I guess one I'd like to begin with. It sounds like India is fully back to normal at this point. Is that the right way to think about it, or are you still seeing – some modest impact on your margins from delivery capabilities not fully being to normal levels?

speaker
Daphna

If I need to look at the India side, what Roni mentioned earlier is that we do not see impact of the COVID on delivery. If I need to look on the open position, so to us, the COVID impact that we talked about in Q1 is right now not exist at all. If I need to look right now at the open position that we have in the company, a significant vast majority of the recruitment is done in offshore operation, India, Poland. For example, we'd like to continue. We talked about increasing cost of labor costs, but I can say that we increase our percentage of offshore ratio that allows us to improve margins. So we are going to continue this trend. as it supports our customer and obviously Sapiens as a company. Got it. That's helpful. Thank you.

speaker
Operator

The next question is from Omri Lapidot of Lumi Partners. Please go ahead.

speaker
spk03

Hey, guys. Good job with this quarter results. If you look back at the last couple of years, we saw growth increasing. Now, I believe that 2021 is quite a unique one-time record year with the growth we're supposed to see, and that we're supposed to see the growth decrease in the upcoming years. But if you can maybe help us understand your level of confidence regarding the organic growth rate in the double digits area for the next couple of years, how many years do you see it continuing? How confident are you? Thanks.

speaker
Daphna

Hi, Omri. I will start to answer. Maybe Ronnie and Alex will join me. We are growing organically for the last several good years, the range of organic growth between 8% to 11%. We see the deal coming. We see the request for our product in Europe and right now slightly increasing in the state also. This gives us confidence that we'll be able to continue to grow in this level of range. This year was unique for about 20%, but the additional 10% came from M&A. I must say that right now we see a bigger pipeline of M&A that fits our, let's say, request compared to Q2. But M&A is subjective. We do not know if it will happen, yes or no. So overall, organic growth, we see the demand at least from the market, and we'd like to continue the trend, the range of between 8% to 11%. About the market demand, maybe Alex is here, can add addition.

speaker
Sapiens

Maybe before Alex, I would like to add, when you ask about organic growth, this is exactly what Roni mentioned. I would like to, if you break down our revenue, There is a part of our revenue old because old legacy or because sometimes we acquiring company not for growth in order to help us to grow other business. So if you can break down, you can see that's part of our business growing by 20% organic or 15% or more than 10% and part of it not. So the overall is exactly what Ronnie mentioned. But I think for the investor, I think it's important to understand that we have part of our revenue growing more than 10%. And this is that gives us the confidence about our product, reference, et cetera.

speaker
Ronnie Aldor

So just to complete what Roni and Roni said and to take it from the market perspective, we definitely see the – and this is published by different analyst firms – that the – that the demand for IT products, services and software in the insurance industry is going to increase year on year over the next five years. The percentage of the budget that insurance companies are allocating to IT projects is increasing. both on the services side and on the software side. And that's definitely, we see it as a potential positive impact on our ability to grow.

speaker
Sapiens

Okay, thanks guys. Thank you.

speaker
Operator

Thanks. There are no further questions at this time. Before I ask Mr. Aldor to go ahead with his closing statement, I would like to remind participants that a replay of this call is scheduled to begin in two hours. In the U.S., please call 1-877-456-0009. In Israel, please call 03-925-5900. And internationally, please call 972-3925. Mr. Aldor, would you like to make your concluding statement?

speaker
Sapiens

Yes. Thank you all for joining us today. Have a good day.

speaker
Operator

Thank you. This concludes the Sapiens International Corporation third quarter 2021 results conference call. Thank you for your participation. You may go ahead and disconnect.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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