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spk03: good morning my name is Audra and I will be your conference operator today at this time I would like to welcome everyone to the talk space third quarter 2022 earnings conference call today's conference is being recorded all lines have been placed on mute to prevent any background noise after the speaker's remarks there will be a question and answer session if you would like to ask a question during this time simply press the star key followed by the number one on your telephone keypad if you would like to withdraw your question press star one again At this time, I'd like to turn the conference over to Talkspace.
spk07: Good morning, and welcome to Talkspace's earnings conference call for the third quarter of 2022.
spk02: I am Janine Fryen, Director of Communications. I hope you've had the opportunity to access the press release we posted on Talkspace's IR website, a presentation of our earnings results. We'll use this presentation to walk you through today's remarks. Leading today's call are Doug Bronstein, Chairman of the Board, Dr. John Cohen, newly appointed CEO, and Jennifer Falk, Chief Financial Officer. Management will offer their prepared remarks and will then take your questions. Certain measures we'll discuss on this call are expressed on a non-GAAP basis and have been adjusted to exclude the impact of one-off items. Reconciliations of these non-GAAP measures are included in our earnings release and on our website, Talkspace.com. I also want to remind you that we will be discussing forward-looking information today, which may include forecasts, targets, and other statements regarding our plans, goals, strategic priorities, and anticipated financial results. While these statements represent our best current judgment about future results and performance as of today, our actual results are subject to many risks and uncertainties that could cause actual results to differ materially from what we expect. important factors that may affect our future results are described in our most recent fec reports and today's earnings press release for more information please review our safe harbor disclaimer on slide two and now i'll turn the call over to doug bronstein thanks janine and thank you all for joining us today to discuss our third quarter 2022 results before we dive into the quarter
spk06: I'm very pleased to welcome Dr. John Koh in the talk space as our new chief executive officer. John joined the board in September and previously served as executive chairman and CEO of BioReference Laboratories, one of the nation's largest commercial laboratories where he built and scaled Scarlet Health, the country's largest digital at-home blood draw solution, which is now a covered service for over 83 million people. John's a visionary leader with a 30-year track record in healthcare and brings a wealth of experiences and relationships, including deep payer connections, government experience, hospital and physician practice management, operating excellence, and scaling technology-driven digital healthcare delivery technologies. Our board and company are extremely excited to have John leading Talkspace forward in its mission. and I look forward to working with him as I continue my role as chairman.
spk01: Thank you, Doug, and thanks to all of you again for joining us today. I am thrilled to join Talkspace's talented team at a time of great need for high-quality, affordable, and personalized mental health services. First, I would like to thank Doug for his leadership over the past 12 months. He steered the company during a difficult transition, and has executed seamlessly, making progress across all business areas. During Doug's tenure, the B2B business scaled significantly, the B2C media spend efficiency improved dramatically, and the size and productivity of our clinical network also increased. Importantly, he instilled operational and financial discipline throughout the organization, and his efforts have laid the foundation for Talkspace's future success. When I joined the board in September, I was excited to be part of such an innovative, mission-driven company like Talkspace. And as a new member of the board, I've gained a deep appreciation for the fundamental strength of the Talkspace brand, its differentiated technology platform, our leading position with payers and clinicians, and the firm's culture and talented employees. I've taken on the CEO role because I believe that we have an enormous opportunity ahead of Demand for talk space services continues to increase, and user engagement has never been stronger. We have a robust product offering, a leading footprint in our B2B business, and a sizable network of tenured clinicians, which provides us the opportunity to bring meaningful value to our members, payers, and enterprise partners. Over the coming weeks, I'll be listening and learning from our employees, clinicians, partners, and investors. I am personally committed to expanding access to mental health care and have the greatest degree of confidence in the long-term growth opportunities for Talkspace. I expect to further address our strategic and financial priorities in our future earning calls. And with that, let me turn it back to Doug.
spk06: Thanks again, John, and I am truly excited to work with you as you lead the company forward. John is joining a newly strengthened leadership team at Talkspace. During the quarter, we hired Caitlin Watson as our new chief marketing officer, Andrea Cooper as our head of HR, Richie Nagourian as head of clinical network, and we named Steve Dietzik as head of our product organization. These executives are already having an impact on our organization, and it's a testament to the fact that we continue to attract exceptional talent to Talkspace given its important mission. Importantly, We believe this quarter's performance demonstrates we're delivering on several milestones in our strategic and business transformation that Jennifer and I have spoken about during our prior earning calls. So moving on to our quarterly performance on page three. Specifically, you see that B2B revenue in Q3 was up over 65% year on year on a comparable basis. excluding prior period adjustments in the third quarter of 2021, and a 15% quarter-on-quarter growth driven by a meaningful increase in the number of sessions and active users. B2B revenue for the first time represented most of the company's revenue in the quarter. Our focus on growing our B2B business is delivering what we believe are meaningful improvements across most metrics. We added significantly to our covered lives this quarter, we delivered on record daily sessions, we added to our DTE customer base, and we continue to generate a significant flow of B2B users through what was our traditional consumer-only channel. Importantly, the 9 million lives we added in the quarter came onto the platform in the second half of September. Given the timing of these new lives, it had a modest revenue impact on the third quarter. We are also in advanced discussions regarding additional covered lives in Q4. We continue to expand our enterprise franchise, which grew 62% year over year and 10% sequentially, as we launched 10 new accounts and were able to renew some of our legacy contracts on more favorable terms. So as a result of these efforts, we expect our B2B business to be an even greater share of overall company revenues in the coming quarters, driven by growth in this business channel and our continued investment. As you can also see on slide three, B2C revenues declined quarter on quarter by 18% as we managed our advertising spend down for the fourth sequential quarter. As expected, We're also now recognizing the full impact of lower renewals from prior cohorts on current quarter performance. We expect this trend to continue at least through Q4, where declines in revenue may exceed our planned reduction in advertising spend. So if you turn to slide four, you'll see on this slide we continue to make real progress on the four key initiatives I outlined in our prior quarterly call. and have clearly prioritized our internal resources around these initiatives. So first, it starts with growing our B2B business. I've already discussed a number of the financial metrics and KPIs that highlight our progress during Q3 for the B2B business. So let me also highlight a number of important product changes we've executed on this past quarter that are driving these metrics. During the quarter, we enabled members to select their optimal coverage plan, which led to higher utilization. As we mentioned last quarter, our managed behavioral health care cohorts are particularly sticky, and we expect monthly utilization to improve as these cohorts mature. We also managed to fulfill demand in a more timely and efficient fashion by leveraging our asynchronous capabilities, which have also contributed to higher conversion, better engagement, and better margins. We introduced our matching by availability function for video members at the end of the quarter, which allows a member to choose a therapist by session availability according to that member's schedule. Again, we're seeing improvements in conversion based on this new feature. In the third quarter, we were also able to fully automate our e-commerce funnel unifying the b2b and the b2c consumer experience through that channel we'll be introducing additional product enhancements in future quarters including making the transition from eap to mbh more seamless for the member and the provider which we believe will also increase engagement importantly while these product enhancements require very little additional investment many of these can drive utilization, conversion, and retention across our entire Covered Lives platform. Last, on the DTE side, we're also making changes to our product to enable HR executives to better optimize their entire behavioral healthcare spend. External research continues to suggest that behavioral healthcare needs for employees continues to be a top priority for HR executives, and we believe our product suite offers a range of alternatives, including Talkspace Self-Guided, to address companies' needs. Our next priority is moving the company towards cash flow break-even, and that means an enhanced focus on efficiency. I'd say like many companies today, in our third quarter, we underwent a thorough review of our cost base. As a result, we implemented headcount reductions and organizational changes at the beginning of Q4. So for example, we unified our marketing efforts for B2B, B2C, and B2B2C across the company under our new chief marketing officer. This created significant efficiencies in headcount and it also allows us going forward to optimize our marketing and our brand spend more effectively across the full membership platform besides expense controls which remain a priority across the business we're continuing to make progress on revenue cycle management capabilities and our customer service operations we expect that both of these efforts will improve our cash flow generation continuing into 2023 separately We also expect to take some additional efficiency steps in Q4, which will further reduce our operating expenses throughout 2023. We expect that as a result of these actions, our operating expense run rate will be reduced by approximately $4 million per quarter, excluding the impact of further marketing spend reductions. You'll see a portion of this reduced run rate, excluding severance costs, reflected in a more contained EBITDA loss in Q4, but the full effects of these changes will be realized in 2023. Third, our clinical network remains a top priority for the company as we meet growing B2B demand. We expanded our network again in Q3, the second consecutive quarter of gains in our network. We did this by improving our platform and enhancing our recruiting, training, and retention efforts for our independent contractors. We've added several new product and design features, and we continue to add those through Q4 and into 2023, and we expect that that should further enhance our network's engagement with our platform. As we discussed on our second quarter call, we took significant action through the third quarter to improve the quality, engagement, and clinical efficiency of our NPP network. As a result, while this network has been reduced, we've significantly improved engagement of our remaining NPPs with members, and we're now once again adding selectively to this network. These actions also help to improve gross margins in the quarter. Under our new head of networks leadership, we've also reorganized our internal resources to more efficiently manage the network, taking out excess costs, as well as improving operating performance. Finally, we continue to optimize our B2C business. As I mentioned, we reduced advertising spend again this quarter, specifically by scaling back our performance marketing and emphasizing organic traffic. Our organic traffic increased double digits sequentially driven by our Google search engine optimization efforts as well as editorial content production. Paid conversion, one of our areas of focus, also modestly improved during the quarter as we optimized our media mix to higher conversion channels. Despite these efforts, CAC increased modestly, sequentially for the first time in several quarters. driven largely by higher cost per paid visitor. In light of these fundamentals, we took a number of additional steps to reduce headcount and bring down our external vendor costs. These actions contribute to an important part of our overall operating savings going forward. So if I step back across the business, we're pleased with the progress we've made this quarter to balance growth in our areas of focus while taking specific actions to improve cash flow. I'm particularly excited about the new leadership of the company as we head into 2023 and expect they'll continue to make progress on all of these initiatives. We believe, given the investments we've made this year, that the company has the balance sheet resources it needs to reach profitability while continuing to deliver on its mission to provide high quality behavioral health care. And with that, I'll turn the discussion over to Jennifer.
spk10: Thank you, Doug, and good morning, everyone. Consistent with prior quarters, I'll speak to sequential trends as we believe this view provides useful context to the progress we are making against our operational and strategic initiatives. I will also provide you with a few directional insights relevant to the key areas of our financials as it relates to Q4 and 2023. Starting with slide five, during the third quarter, total revenue was $29.3 million, down 2% sequentially. This was driven by strong momentum in the B2B payer business and in DTE, offset by further softening in the B2C business, which we had anticipated. B2B revenue was $16.8 million, up 15% sequentially. driven primarily by a higher number of sessions completed by behavioral health and EAP members, as well as progress in our DTE business, including new accounts and improved terms on renewing accounts. B2C revenue was $12.5 million, down 18% from the second quarter. The decline was driven by a lower number of customer acquisitions in the period and fewer renewals from smaller existing cohorts. As we indicated in our last earnings call, we believe the macroeconomic conditions remain a headwind for our out-of-pocket B2C members. As we build our coverage in the payer footprint nationally, we believe these conditions will provide additional incentive for members to leverage their health benefits to cover the cost of therapy through our platform. We see early signs of that today as we drive B2B conversion through our consumer offerings. We believe we are positioned well competitively to take advantage of this trend. Moving to gross profit, in the third quarter, gross profit was slightly up versus the prior quarter at $14.6 million. Gross margin at 49.8% increased approximately 100 basis points from Q2. This was driven primarily by efficiencies resulting from the reductions in our full-time therapist network early in the third quarter partially offset by the revenue mix shift toward B2B. As I've noted on prior calls, our B2B business gross margins are lower than our B2C business gross margins, but have higher contribution margins for the company. And we continue to work on product enhancements to improve margins over time. Turning to slide six, third quarter 2022 gap operating expenses were approximately $34 million. down 3% from the prior quarter. Excluding stock-based compensation and non-recurring items, Q3 expenses were approximately $30 million compared to $32 million in the prior quarter driven by lower media and GMA expenses. As Doug mentioned earlier, in the fourth quarter we initiated meaningful reductions to our operating expense base of approximately $4 million per quarter. which we expect to realize partially starting in Q4. I believe this is an important effort for the company, and we will continue to focus on operating efficiencies going forward. The third quarter net loss was $18 million. Adjusted EBITDA loss narrowed to $15.5 million, an improvement of $1.5 million compared to the second quarter, driven primarily by a reduction in operating costs. We do expect adjusted EBITDA loss to continue to narrow in Q4, driven by the partial impact of our operating efficiency measures. We continue to maintain a strong balance sheet with approximately $153 million of cash on hand as of September 30th, which we believe will be sufficient for the company to reach profitability while continuing to deploy resources towards initiatives that will drive revenue growth.
spk07: Moving to slide seven, this provides additional detail for our B2B business.
spk10: Third quarter B2B revenues were at 15% from the second quarter. This strong performance was driven by a 16% increase in the number of sessions, as the penetration rate across our member base and the level of customer engagement both reached an all-time high. As Doug noted, we added 9 million lives in the second half of September, Given the timing, this had only a modest impact on our third quarter revenue, so it will contribute in full to fourth quarter performance. In October, we have seen continued strong session growth based on new lives, higher engagement through our product changes, and better B2B conversion. While we expect that trend to continue, we do traditionally experience a seasonal slowdown towards the end of the quarter as our providers take time off for the holidays. This can reduce the number of sessions billed in our last month of the quarter, which may negatively impact trendline performance in the short term. DTE revenue was up 10% as we added 10 additional accounts and we renewed some expiring contracts on more favorable terms. While these account wins are taking longer, particularly with the macro environment challenges, we have several large accounts initiating benefits in 2023. Turning to slide eight to review our B2C performance. B2C revenues were down 18% sequentially in Q3. Performance was driven by an 11% decline in active members, primarily from lower renewals in the quarter. And we expect this trend to continue into the fourth quarter. We also reduced our media spend again in the third quarter as we continue to actively manage for efficiency and acquisitions of both B2C and B2B members. I want to highlight a number of levers we believe we have to improve our cash flow over the coming quarters before opening up for questions. First, we remain enthusiastic about the fundamentals in the B2B business and the revenue growth demonstrated by our Q3 results. We continue to believe this to be our largest and most profitable growth opportunity going forward. Second, The important steps that we have taken to reduce our cost base will have a significant impact on cash flow in 2023. Third, many operating expense investments in systems, process, and controls that we made in 2022 should benefit from operating leverage in the business going forward. And finally, we continue to be disciplined in how we deploy our resources, prioritizing our most compelling and profitable growth initiatives. And with that, we will open the call for questions.
spk03: Thank you. At this time, I would like to remind everyone, in order to ask a question, press star, then the number one on your telephone keypad. We'll go first to Charles at Cowan.
spk05: Hi. Good morning. Thanks for taking our question here. It's Steve on for Charles. Hey. Hey, yeah. So I just wanted to go to the customer acquisition costs. I think you had mentioned that the tax had increased modestly on cost per paid visitor. So I guess, like, can you give us some color on your expectations for customer acquisition costs heading into the fourth quarter, given some of the bigger tech companies have reported
spk06: weaker ad spending environment yeah i i would say traditionally for q as a seasonal matter given the holidays cac tends to go up it has for us in the past i believe it has for others so our expectation going into the quarter is some additional modest pressure on cac but as we mentioned We also expect to continue to reduce the aggregate amount of our ad spend. And, you know, our expectation is the combination of what might will be our fifth sequential quarter of reduced ad spend and the declining renewal base from prior customer acquisitions means, you know, there is likely to be at least one more quarter of revenue pressure on B2C that exceeds the amount of costs we take out in advertising. Having said all of that, we continue to find opportunities to improve our mix. We've been building our organic traffic quite dramatically. And I would also say, which is not included in any of these CAC calculations that we report, we're driving a lot of B2B customers through the B2C traditional channels. And so if you looked at that and adjusted, our CAC is actually quite, it continues to go down. But we're really trying to make the B2C business standalone cash flow break even, which is where we're driving that business towards, and then get all the incremental benefits in B2B of, you know, customer acquisitions through the consumer channel.
spk08: Okay, great. Thank you.
spk03: We'll go next to Ryan Daniels at William Blair. Hey, guys.
spk00: This is Jack for Ryan Daniels. Thanks for taking my question. I guess just to start off, can you provide any further color on the elasticity of the end market, and just especially as it relates to the inflationary environment? Are you seeing a change in demand at all, and especially on the DCC side? And if you are seeing any pressures, is it really only impacting the DTC side compared to the B2B segment that members often have cost covered by health benefits? Thanks. Yeah.
spk06: So the part and parcel, it's a great question, part and parcel of our strategic shift to move our members from out-of-pocket direct-to-consumer costs into insured products is was our anticipation that over time it is far better to service our members through an insurance product or an EAP product or a direct to employer product. And we are seeing that shift play out real time in both the dramatic acceleration we think we've now experienced for several quarters in the number of members using our insured products. We think building out our covered lives gives us even greater opportunity set to do that shift. And as I just mentioned on the prior call, what we're doing is we're making it easier through this direct to consumer channel to actually find out that you're covered by insurance and pay through insurance. And you'll actually see over the next several months, you'll see even more website design changes that encourage people to actually seek their care through either EAP or their traditional health insurance benefits. We're doing that because we think there's going to be ongoing pressure on the consumer in part, but we're actually doing that because we think we have very meaningful competitive advantage relative to almost all other digital platforms in terms of how many lives we actually cover through insurance. And so that's a significant competitive advantage for us. that offers the identical quality of care, but it's a far lower out-of-pocket experience for a consumer.
spk08: Okay, thanks.
spk00: Really, really great. Just a quick follow-up. I know last quarter people had one that impacted results as the W2 clinical inefficiencies. I'm just curious if those inefficiencies you noted last quarter impacted results again this quarter, or if possible, quarter. And then, too, if you could provide any color on the progress of changes you're implementing for that network and then any update on the hiring of the full-time clinicians, that would be appreciated. I believe you said that you reduced the amount, but I just want to clarify. Thanks.
spk06: Yeah. So, we did mention in our second quarter call that we were going to take a series of actions in Q3 that we believed would dramatically improve the engagement level of with members for our W2 network. And we took, as we mentioned, we took a whole series of actions. The result of that is our W2 workforce today is smaller, but it is far more efficient and far more engaged. And as a result of that, it actually had a modest increase in our reported margin for the quarter. We expect that, you know, a lot of those actions took some time to implement during Q3, so we'll see the full benefit of that in Q4. The other piece of it, which I think is really important, is we have also made significant changes both to the platform, the nature of our recruiting, how we train, the attractiveness of our platform to independent contractors, ICPs. So while we were reducing headcount for W-2s, we've been actually exceeding, our total numbers are going up because we've had very strong success in recruiting independent contractors. For Q, you'll start to see, because we now believe we've got the right processes and controls and management systems in place, you'll start to see us adding selectively to our national providers, our NPPW2 network, particularly in states where there's a very high demand and we think those those full-time clinicians can immediately come up to you know the efficiency standards that we we expect for the network so you'll it but but we're making i would say in the last several quarters we've made a lot of changes to the platform and the product and investment that have really started to pay dividends on the network side for us
spk07: We'll go next to Daniel Grossleit at Citi.
spk04: Hi, guys. Thanks for taking the question. You know, given the selling season for next year is largely over, I'm curious if you can provide a little more color on how we should think about enterprise and health plan ads for 2023 and where you're seeing the greatest sources of strength in the B2B segment.
spk06: So let me separate it out, Daniel. So obviously across the B2B segment, there's the EAP and MBH sales process for us. That actually is an ongoing – that happens throughout the year. So as I mentioned, we've got – you know, we obviously had a very successful addition of Covered Lives in Q3. we have we're very far along in in additional lives in q4 and i would tell you right at the moment the level of discussion and backlog for quite a significant opportunity set of additional lives throughout the course of 2023 is as good as it has been the part of the challenge quite frankly is is getting the systems for these large national payers and regional payers to talk seamlessly to our system and the actual implementation time for that, you know, sometimes takes months if not quarters to actually from the handshake or the contract to the first live actually coming on stream. But that's not a seasonal business. And we believe our pipeline and backlog of discussions there is as good as it has ever been. The DTE business, as we commented, that selling cycle is longer today. We do have a number of large accounts jennifer mentioned that come on board starting in january i would say the the dialogue remains really robust with hr executives and so you know in the selling cycle really for small and mid cap companies is actually not annual it tends to be an additional benefit that gets added throughout the course of the year, and so there's a reasonable pipeline for us of that activity. The larger players tend to be a little more annual in nature, and I would say that the economic environment is getting more challenging for them. But it's interesting that's actually, we think, creating longer term opportunity for our product set because we've got a very efficient product that I mentioned that we've been rolling out that really optimizes the existing behavioral healthcare spend between EAP, insurance, and our added benefits. that we're finding a lot of traction with both HR executives and CFOs as we go to market. So, you know, it is on the DTE side. I think it will remain a little slower selling cycle, but we like our mix of products going into a little bit more of a challenged economic environment.
spk04: Yeah, makes sense. And if I look just at the B2C side, I get the slowdown in active member growth. But if I look at ARPU, or really PMPMs there, they fell, I know there's a timing issue here, but they fell around 8.5% sequentially in 3Q versus basically flat in 2Q and up in 1Q. So I'm just curious if you're seeing some weaknesses in ARPU as consumers scale back and spending, maybe they're doing less buy-ups of of video sessions, et cetera, and, you know, what's causing that weakness in DTT ARPU?
spk06: Yeah, I would say, I wouldn't, I mean, I know people are looking for signals. You know, I wouldn't overly read into the decline in ARPU consumer weakness. I personally think that's going to be more of a 2023 event for direct-to-consumer businesses. I would say some of the ARPU mix for us that declined, we did some things in the product mix and offering that we think took ARPU down a little, but actually helped us on the gross margin side. So that was a little bit of our own efficiency optimization of the product mix that we're selling direct to consumers. There may be some general pull from that, but I wouldn't actually generalize too much from what happened in Q3 to the consumer wallet.
spk04: Got it. Makes sense. Thanks for the call, guys.
spk03: We'll take our next question from Stephanie Davis at SBB Charities.
spk11: Hey, guys. Thank you for taking my question. John, congrats on the new role. I was hoping to kick off my questions and just hear about, John, your top priorities since joining the organization. What kind of brought you in, given your diagnostic background, and what stands out as the biggest opportunity from the new vantage point?
spk01: Well, thanks, Stephanie. Yes, we're a set of events that have crossed our paths, both in the past and now.
spk11: We've seen a lot of you, John.
spk01: A lot in the last couple of months. Stephanie's on the board of the family, so we're both on the board there. I think it's, you know, in terms of the specifics to answer your question, I mean, I think you know that the opportunity, no matter how you look at this market, total and adjustable market for mental health, behavioral health, it's just, you know, gigantic, right? And since It's almost impossible to put a number on no matter what you look or how you look at it. On top of it, if you look at the EAP market, that's also continuing to grow dramatically, particularly for large companies. Then if you add on that, the team that's here has really been remarkable. I haven't met everybody yet, but the people are really quite extraordinary in terms of their commitment to the organization. And quite honestly, you'll be sensitive to this. The board is really not... I mean, it's a really terrific board. They're really engaged. They really want to make it successful. So it's really encouraging as they move into the role to see the strength of the board and their commitment. And then if you, you know, you add on to that the, you know, what the Talkspace is not, you know, it's a startup. They've been around for 10 years. They have enormous brand recognition. You know, people, if you look at the services that people require, you know, whether it's public actually need, or I've said that they want, you know, therapy, again, it's a pretty big number. So if you put all those together on top of my interest and significant experience relative to digital, building the Scarlet Health platform and bioreference, which is, you know, the 80 billion covered lives, my interest in digital health, and actually having built several very large B2B businesses in the past, To me, this is what I call a confluence of interesting events that have all come together to give me this, you know, an opportunity, which I wouldn't have thought would have happened three months ago. So I'm really excited. We'll see what happens. There's a long, you know, we've talked about a lot to do, a long way to go, quite honestly. As the person who's followed us, Doug and the team has just made remarkable progress in the last 12 months. So they've teed it up for me, actually. But anyway, thanks for your question, Stephanie. I don't know if that answers what you're looking for.
spk11: No, no, that's helpful. I guess my follow-up to that would be you have a mix of B2B and B2C background, your time at BioReference, your time at Quest. When I think about the bulk of your attention, will it be mostly on the B2B side, the B2C side, or kind of a balance, given what you said about the brand?
spk01: Yeah. I would say that the big opportunity is B2B. The B2C exists, but the way I view B2C is not B2C versus B2B. Quite honestly, I view it as how do you get consultative mental health services to the most number of people in whatever fashion you can. It turns out that large employers of B2B is a much more efficient way to get people services that they need than a B2C. always a concern with B2C is that, we talked about this yesterday, is anytime you put finances or money in front of people, it gives them a reason not to use a service. So the idea is to decrease the barriers, which frequently are financial for people, so that they will utilize the service. So to me, it's not a matter of B2C versus B2B, but it's how do you get as many people onto the platform as possible? And I think the big way, of course, is large customers, B2B, EAP program, you know, the direct employer. So I think I'll concentrate on, I would say I'll concentrate on both, but we'll certainly lean towards the B2B experience because I think that's the future.
spk07: Well said. Thanks for taking my question.
spk03: And that does conclude our question and answer session. At this time, I would like to turn the conference back over to management for any concluding remarks.
spk06: So thank you, operator, and I want to thank everyone for their participation. We look forward to engaging directly with our investors over the next several days. And again, I want to conclude where I began, which is the board and the company are really excited about the opportunity for John and Jennifer and the team to lead our company forward. I think we've made real progress over the last 12 months, and we're looking forward to the opportunity to continue to demonstrate that progress for our investors. So thank you again for participation this morning.
spk03: And this concludes today's conference call. Again, thank you for your participation. You may now disconnect.
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