Trip.com Group Limited

All participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 11 on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star 11 again. Please be advised that today's conference is being recorded. And I'd like to hand the conference over to your first speaker today, Michelle Chee, Senior IR Director, please go ahead.

Thank you. Thank you all. Good morning. Welcome to Triple Count Group's first quarter of 2025 Earnings Conference Call. Joining me today on the call are Mr. James Lam, Executive Chairman of the Board, Ms. Jen Sun, Chief Executive Officer, and Ms. Cindy Wong, Chief Financial Officer. During this call, we will discuss our future outlook and performance, which are forward-looking statements made under the safe harbor provisions of the U.S. Private Security Litigation Reform Act of 1995. Forward-looking statements involve inherent risks and uncertainties. As such, our results may be materially different from the views expressed today. A number of potential risks and uncertainties are outlined in TRIP.com Group's public filing with the Security and Exchange Commission. TRIP.com Group does not undertake any obligation to update any forward-looking statements except as required under applicable law. James, Jen, and Cindy will share in our strategy and business updates, operating highlights, and financial performance for the first quarter of 2025. and the outlook for the second quarter of 2025. After the prepared remarks, we will have a Q&A session. With that, I will turn the call over to James. James, please.

Thank you, Michelle, and thanks everyone for joining us on this call today. The travel industry continues to show strong growth in 2025, driven by high consumer confidence, resilient demand, and favorable policies. Trip.com continues to deliver outstanding performance, benefiting from our diversified market presence. With operations spanning both mature and emerging markets, we've built a balanced portfolio that mitigates risks associated with regional economic fluctuations and reduces dependency on any single market. Following China's strategic push to attract international visitors, inbound travel has become our fastest growing segment. A combination of visa-free policies and increased visibility through global social media has made China a more accessible and attractive destination. In Q1, our inbound travel booking surged by approximately 100% year over year, with South Korea, Thailand, Malaysia and Indonesia emerged as some of the fastest growing source markets. Trip.com Group offers the most comprehensive China travel inventory, covering accommodations, transportation, attractions and local experiences. We have actively enriched our content and services to better engage international travelers. Backed by our robust service capabilities, such as multilingual support and personalized itineraries, we are confident to become the go-to platform for those visiting China. As global interest continues to rise, we will continue to enhance our offerings and user experience to fully capture this growing opportunity. AI remains a cornerstone of our long-term strategy. As we deepen our investment in AI, we view it as a critical tool for enhancing user experience and streamlining the travel booking process. Our AI capabilities span the entire customer journey, from trip planning to post-sales support. By leveraging advanced language models, we deliver personalized recommendations, generate tailored itineraries with actionable links, and respond to user queries with greater precision. This AI-driven approach seamlessly integrate historical booking data with real-time travel trends, allowing for dynamic updates that better align with evolving user needs. In the planning phase, our AI agent, Trip Genie, has seen around a 50% increase in average user session duration, reflecting the growing interest in AI-driven travel assistance. In the post-sales phase, our AI chatbots and self-service tools handle over 80% of inquiries, offering 24-7 support, improving response times and boosting customer satisfaction. Our strong Q1 results underscore the resilience of our business model and the effectiveness of our strategic initiatives. With a continued focus on innovation, customer experience and operational excellence, we are well positioned to navigate dynamic economic environments and capture future growth opportunities. With that, I will turn the call over to Jane for operational highlights.