ThredUp Inc.

Good day, everyone, and welcome to the Thread Up a Third Quarter 2024 Earnings Call. At this time, all participants are in a listen-only mode. Later, you'll have the opportunity to ask questions during the question and answer session. You may register to ask a question at any time over the phone by pressing the star and 1 on your telephone keypad. Please note today's call will be recorded, and we will be standing by if you should need any assistance. It is now my pleasure to turn today's conference over to Lauren Frash. Please go ahead.

Good afternoon, and thank you for joining us on today's conference call to discuss ThredUP third quarter 2024 financial results. With me are James Reinhart, ThredUP CEO and co-founder, and Sean Sobers, CFO. We posted our press release and supplemental financial information on our investor relations website at ir.thredup.com. This call is being webcast on our IR website, and a replay of this call will be available on the site shortly. Before we begin, I'd like to remind you that we will make forward-looking statements during the course of this call, including but not limited to statements regarding our earnings guidance for the fourth fiscal quarter and full year of 2024, future financial performance, market demand, growth prospects, business strategies and plans, investments in AI technologies, the company's intention to exit the European market and to seek strategic alternatives for its European business, and our ability to cost-effectively attract new buyers. Words such as anticipate, believe, estimate, and expect, as well as similar expressions, are intended to identify forward-looking statements. These forward-looking statements are not guaranteed for future performance, involve known and unknown risks and uncertainties, including our ability to effectively deploy new and evolving technologies such as artificial intelligence and machine learning in our offerings. Our ability to identify and execute a strategic alternative for the company's European business and the effects of inflation, increased interest rates, changing consumer habits, and general global economic uncertainty. Our actual results could differ materially from any projections of future performance or results expressed or implied by such forward-looking statements. You can find more information about these risks and uncertainties and other factors that could affect our operating results in our SEC filings. earning press release, and supplemental information posted on our IR website. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements as a result of new information or future events. In addition, during the call, we will present certain non-GAAP financial measures. These non-GAAP financial measures should be considered in addition to, not as a substitution for, or in isolation from GAAP measures. You can find additional disclosures regarding those non-GAAP measures, including reconciliations, comparable GAAP measures, and our earnings press release and supplemental information posted on our IR website. Now, I'd like to turn the call over to James Reinhart.

Good afternoon, everyone. I'm James Reinhart, CEO and co-founder of ThredUP. Thank you for joining our third quarter 2024 earnings call. We are pleased to share ThredUP's financial results for Q3 and our expectations for Q4 and into 2025. We will provide an update on growth, adjusted EBITDA margin expansion, expectations for free cash flow over the next year, and further developments in our new AI products. My remarks on performance will focus on our US marketplace, and I will provide an update on the significant progress we've made with our EU divestiture. I will then hand it over to Sean Sobers, our Chief Financial Officer, to talk through our third quarter 2024 financials in more detail and provide our outlook for the fourth quarter and full year 2024. As always, we'll close out today's call with a question and answer session. Before I get into detail on U.S. performance and the balance of my remarks, let me provide some clarity on what's happening with our EU business, Remix. We've made substantial progress in the divestiture of our EU business, having agreed on material terms for a management buyout by Foreign Filote, Remix's current GM, and the Remix management team. While we continue to evaluate all strategic alternatives, Under the proposed terms, ThredUP is expected to fund Remix with a final cash investment of approximately $2 million and to retain a minority interest in the Remix business. Discussions are proceeding well, and we are targeting to close this transaction by year end. Now, turning back to the U.S. marketplace, let me start by saying that we've made real progress in course correcting in the U.S. since last quarter. While I won't belabor the challenges we mentioned in August, I will confirm our view that they were anomalies in our operating history. What gives me confidence in this view is threefold. First, we exceeded our own expectations for Q3 and are raising estimates for Q4 and the year. Second, typically secondhand shopping tends to be slower in Q4 as consumers shift their wallet share to new gifts and new goods for the holiday. Over the past three years, on average, our marketplace has trended down seasonally 6% from Q3 to Q4. This year, we are expecting just a 4% seasonal decline. Third, despite our customers facing a more challenging environment, they are still shopping regularly with us. While we don't typically report gross merchandise value, we thought it useful to add that our GMV is growing 7% year over year from $426 million in 2023 to $457 million in 2024 at our midpoint. But as we've noted on previous calls, we've had to be incrementally more promotional to drive that sale. We see opportunities both in what we're doing at ThredUp but also in the macro environment to generate higher willingness to pay and more flow through as we turn the page to 2025. We know there's work to do in order to return to our more ambitious growth and profit targets, but I'm confident we are squarely back on that trajectory. As such, here are five areas I'd like to highlight that form the building blocks of that confidence. First, on customer acquisition and retention. Q3 was the strongest new buyer acquisition quarter we've had in more than two years. a combination of better ad targeting, as well as full funnel conversion. In addition, our new customer retention metrics are strengthening as we improve our product experience and dial in our revised email onboarding and push notification re-engagement strategies. Repeat rates for new customers are up 12% over the last few months, with LTV to CAC ratios and payback strong. Year to date, our predicted paybacks are trending 15% better than they were last year over the same period. we now believe we are back in a position to invest more aggressively in growing new buyers while still achieving our free cash flow targets. As a reminder, active buyers is a lagging metric, so the full impacts of these improvements won't be seen for several quarters, but we expect active buyer growth to turn positive early next year. Second, on sourcing strategy and our pricing algorithms. Continued refinements in our sourcing strategy and pricing algorithms have allowed us to delight customers with incredible deals, driving strong sell-through and expanding our contribution margins despite the lower exit rate out of Q2. Despite our top-line contraction in Q3, we generated more cash flow from operations year over year and expanded adjusted EBITDA by nearly 100 basis points. Our unit economics remain as strong as ever, with gross margins up 70 basis points year over year to 79.3%. We expect our cash flow from operations will be positive on a full-year basis in the U.S. in 2024. And the U.S. will be roughly free cash flow break even for the full year. Adjusted EBITDA on Q3 was positive for the fifth consecutive quarter. And as such, I'll stop speaking to this as a milestone as we turn our attention to driving net income and positive earnings per share in the future. Third, our consignment transition. Our marketplace is in the final stages of our transition to consignment in the U.S. Consignment revenue now makes up more than 90% of U.S. revenue. and it's expected to trend toward the mid-90s in 2025. While the accounting treatment of consignment goods has muted revenue growth in previous quarters, and will again in Q4, it should have minimal impact into 2025. With consignment rates in the mid-90s, our cash flow from operations, and by extension our negative working capital cycle, will continue to improve as our business grows. Our marketplace model can now really shine with our consignment mix at this level. Fourth, our operating infrastructure. We've built an operating infrastructure that continues to prove not just a source of durable competitive advantage, but a source of leverage and future profits. With continued improvements in automation and processing, our variable contribution margins are at record highs, meaning the flow through from the incremental dollar of revenue generates strong bottom line returns. This leverage extends to our resale as a service business, or RAS. With RAS, we see more opportunities to double down on these competitive advantages and use our platform to serve not only our brand clients, but also to potentially partner with and to ultimately power the broader resale and sustainable apparel ecosystem. We are more ambitious than ever with our goal of ThredUP being the underlying infrastructure for the vast majority of resale, branded or otherwise, on the internet. With only maintenance and modest CapEx expenditures in front of us, our distribution centers are primed to continue providing additional leverage over time. As a reminder, We don't expect to need any additional capacity in our network until at least 2027, when we should be able to fund any additional capacity through cash generated from the business. Finally, our generative AI product and technology investments. We have continued to improve the customer's experience in significant ways, and we continue to believe that AI disproportionately benefits our marketplace relative to other marketplaces and retailers, and the generative AI can significantly enhance the secondhand shopping experience. For years, our dream was to build a secondhand shopping experience that was indistinguishable from shopping new. Advancements in generative AI are quickly making that a reality. Let me double click into a few areas that we introduced last quarter and provide a product update. First, our AI search functionality is now deployed across our platform, bringing a much more robust shopping experience to every journey. This technology is quickly becoming the foundation for all of our onsite merchandising, email, ad tech, and marketing campaigns. In fact, Time Magazine just last week recognized our new AI search technology in its prestigious 2024 Best Inventions list. Second, Style Chat helps customers shop intuitively by inspiration and occasion, bringing engagement and fun back to the secondhand shopping experience. This foundation will power new social commerce features launching in 2025. empowering creators, influencers, and affiliates to curate and showcase our 4 million plus items and build compelling secondhand destinations to celebrate the endless expression of Drift. Third, image search lets you import any photo into ThredUP's mobile experience to find premium looks that match your style. The adoption of image search has been rapid as customers have made it one of their go-to tools to find what they want on ThredUP for a fraction of what they would pay for it new. This experience is the powerful trifecta of combining image search tech, data infrastructure, and our vast assortment of available secondhand items. We know shifting consumer behavior takes time, but we're seeing these new tools unlocking that shift for us. We just concluded a launch of image search for Halloween costumes and saw a 16% bump in adoption, and usage remained sticky afterwards. We are now able to thematically capture cultural moments, emerging trends, or long tail niche demand with scalable solutions that would not have been possible just 12 months ago. Up next, ugly holiday sweaters. Fourth, beginning this month, we will launch 360 degree high-definition photos for newly processed items in our DCs, giving customers richer information about every item. This will be coupled with new automated digital measurements rolling out by year end and AI-based flaw detection coming in 2025. While these seem routine, photo quality, flaw detection, and measurement accuracy, they are critical friction points in shopping secondhand online. All three are getting a big upgrade on ThredUP over the next few quarters. We should see this translate into improved conversion, lower returns, and increased customer retention. Finally, we introduced our premium selling service to 100% of sellers. While you can still get a standard clean-out kit or send items in for donation, Our premium service is targeted for customers with high confidence in the quality and desirability of their items. Upon launch, demand for this service doubled overnight, demonstrating the need for premium options on ThredUp. The service is priced higher at $34.99 per bag, with more power tools for sellers, such as longer consignment windows, a floor on discount deductions from payouts, and more dedicated customer support. We are continuing to innovate on behalf of sellers. Whether you want us to do all the work, you want to do more of it yourself or somewhere in between, we remain relentless in our pursuit of making ThredUp the leading choice to sell secondhand apparel online. We believe this will expand our TAM and at the same time, our sustainability impact. Before I turn it over to Sean, I want to close with a celebration of my ThredUp teammates and all their hard work over the past quarter. It's been a tough few months, no doubt about it, but we're back on track with strong momentum in our marketplace and exciting opportunities in front of us. I can't wait to see what we invent next on behalf of our customers. Now over to you, Sean.

Thanks, James. I'll begin with an overview of our results and follow up with guidance for the fourth quarter and full year of 2024. I will discuss non-GAAP results throughout my remarks. Our GAAP financials and a reconciliation between our GAAP and non-GAAP measures are found in our earnings release, supplemental financials, and our 10-Q filings. As James mentioned earlier, we've made significant progress in the divestiture of our EU business and are planning to close the transaction by year end. For this reason, I will be primarily focused on our US results this quarter. We are providing the US P&L plus the last six quarters in our supplemental financials. I will briefly discuss our consolidated results, but I would encourage investors to focus on our US results as they are representative of our go-forward business. For the third quarter of 2024, consolidated revenue totaled $73 million, a decrease of 11% year over year. In Q3, the US achieved net revenue of $61.5 million, down 9.6% over last year. US active buyers were 1.2 million, while orders were 1.2 million, a 7.3% and a 10.5% decline respectively. While our active buyers were impacted by our missteps earlier in the year, Our revenue performance exceeded the midpoint of our guidance by $1.5 million. For the third quarter of 2024, consolidated gross margin was 71.2%, a 220 basis point increase over the same quarter last year. The U.S. achieved gross margin of 79.3%, a 70 basis point improvement over last year, and 80 basis points above the midpoint of our outlook. Despite a highly competitive consumer environment, we are pleased to deliver both sequential and year-over-year improvements driven by the final phase of the consignment shift and improving union economics. For the third quarter of 2024, consolidated gap net loss was $25 million, while adjusted EBITDA loss was $2.5 million. In the U.S., we generated $700,000 of adjusted EBITDA in Q3, or 1.1% of revenue. This result is $500,000 higher versus last year and our fifth consecutive quarter of positive adjusted EBITDA in the U.S. Turning to the balance sheet, We began the third quarter with $60.7 million in cash and securities and ended the quarter with $60.6 million using $100,000 in cash in Q3. The U.S. generated $3.9 million in cash flow from operations. We are very proud of the strides we are making on our path to free cash flow. Year-to-date, on a consolidated basis, we've consumed $5.6 million, which is entirely attributable to the EU, compared to $28 million last year. Importantly, in the same period, the U.S. is breakevening. Now I'd like to turn to guidance. We are raising our U.S. revenue outlook to account for the favorable trends we are seeing in the U.S. business. We remain cautious on the outlook of our consumer in an uncertain post-election economy and anticipate a highly promotional Q4. However, we are seeing a return to our underlying fundamentals and are beginning to see the positive impact of customer experience improvements we've made throughout the year. Current trends provide us with the confidence to raise our Q4 revenue outlook and narrow our gross margin expectations. We are reiterating our Q4 EBITDA margin outlook as we invest in processing and marketing to fuel momentum into 2025. As we look into next year, our early planning process contemplates 2025 U.S. net revenue growth of flat to slightly up on similar EBITDA margins as in 2024. In addition, we expect to be free cash flow positive on an annual basis as we are planning our CapEx needs to remain at approximately $8 million in the U.S. With all this in mind, in the U.S., the fourth quarter we now expect revenue in the range of $58 to $60 million, representing a 4% decline at the midpoint and $1 million higher than our previous outlook. Narrowing gross margin range of 78.5 to 79.5%, 150 basis points higher over the last year at the midpoint. Reiterating adjusted EBITDA of zero to a positive 2% of revenue. and basic weighted average shares outstanding of approximately 114 million shares. For the full year of 2024 in the U.S., we now expect revenue in the range of approximately $250.8 to $252.8 million, $2.8 million higher at the midpoint, incorporating our Q3 beat and our higher Q4 outlook. Gross margin in the range of approximately 79.2 to 79.4%, 250 basis point higher over last year at the midpoint. positive adjusted EBITDA of 1.6% to 2.1% of revenue, a $10 million improvement year over year at the midpoint, and basic weighted average shares outstanding of approximately 114 million shares. In closing, we are pleased to have a challenging two quarters behind us, but we know there is still work to do. We are excited to raise our revenue outlook for Q4 while still investing in revenue-driving processing power that should fuel momentum into 2025. We are making progress on our EU divestment and are looking forward to exiting the year as a U.S.-only business with gross margins approaching 80%, positive adjusted EBITDA, and improving free cash flow dynamics. James and I are now ready for your questions. Operator, please open the line.

At this time, if you would like to ask a question, please press the star and 1 keys on your telephone keypad. Keep in mind, you may remove yourself from the question queue at any time by pressing star and 2. Again, it is star and one if you'd like to ask a question over the phone today. We'll take our first question from Ike Bruchow with Wells Fargo. Please go ahead. Your line is open.

Hey, everyone. So two questions from me. I think, James, three months ago, obviously, we were taking down the U.S. expectations. There were some issues. Now you're raising expectations for 4Q. So I'm just curious, underlying that, what exactly are you looking at? What KPIs that give you that kind of confidence? And then just margins into next year, obviously we've got the noise with the reported EBITDA margin and the U.S. margin, you know, around 1.5% to 2%. Just how should we think about the run rate of EBITDA margin into 25 and the puts and takes there? Thanks.

Sure. Yeah, I mean, I think, you know, as we acknowledged on the last call, you know, Q2 was difficult. You know, we made some mistakes around some of the work we were doing on acquisition and retention there. But we said we've learned from those mistakes and we did. And I think we had a pretty significant turnaround in Q3. As I said, it was the best acquisition quarter we've had in a couple of years. And I think on top of that, just seeing underlying retention improve across the experience. I think a lot of that had to do with product improvements that we had been working on that I think materialized throughout the quarter and then has continued into Q4. You know, I think we feel like we've really turned the corner. And when we look at the underlying fundamentals in the business, they're just more sound than they were 90 days ago. And I think that's on top of us still feeling like the macro is not great. And, you know, the elections tomorrow and, you know, unclear, you know, what it will look like over the next couple of months. But despite that, I think the underlying fundamentals of the business have rebounded. So I think that's what's giving us some confidence. And sort of qualitatively into 2025, and then I'll let Sean talk about kind of the numbers specifically. You know, we just expect 2025 to be better than 2024. I think we expect to grow faster. I think we expect EBITDA to be better, really driven by better gross margins, you know, better contribution margins. So, you know, a difficult couple of months in the last quarter, but I think we've really turned the corner. And the ability to focus really on the U.S. business, I think, is the other piece. So, yeah. I think the EU has been a distraction as we've acknowledged. And I think once we turned all of our attention to the UX, you can really see those results start to materialize. So I'll let Sean talk about some of those financials.

Yeah. And I think I would add in just like a piece of color, but on a financial side is if you go back to the IPO on contribution margin, we talked about it when we went public is about 27%. Since then we've improved it over a thousand bits and we're taking that improvement. I think as you go from 24 to 25, as we increase revenue, to basically reinvest into the growth of the business. So that's why I think you're seeing similar to slightly better EBITDA rates as you get into 25 versus 24.

Awesome. Thank you.

And we'll take our next question from Bernie McTiernan from Niedermann Company. Please go ahead. Your line is open.

Great. Thanks for taking the questions. Maybe just to start talking about moving to a U.S.-only business, just any incremental color you guys can provide in terms of how management will be spending their time and allocating resources, basically trying to get a sense in terms of where the incremental investments would be going. And then just as a follow-up, we'd love just any additional color on some of the um, new AI or product niches like style, chat, image search, is that driving new buyers to the platform? Is it, you know, increasing retention, just trying to get a sense in terms of where, how we should be seeing these flow through the financials?

Yeah, sure. Hey Bernie. Um, yeah, I mean, I think, you know, if you go back, you know, before we had the European business, I think we spent a lot of time talking about the fundamentals in the U S business, uh, really the competitive advantage being the marketplace model, our data advantage and our infrastructure. And I think now as we are back to being U.S. only, we're really doubling down on those three things. And so improvements across our operating infrastructure, whether it's innovation in our DCs or AI in the product features, you know, I think all of our attention has really been, you know, focused back on the US. And I think you really started to see the fruits of that in Q3 across the product team, the ops team, the finance team. And so, you know, I think there's a lot of optimism that now without some of the distraction and the challenges of the EU business, you know, we can make progress faster. But I think, you know, from a resource allocation perspective, one of the things that was challenging over the past few quarters was was we didn't feel the freedom to invest in the US business as deeply because we still had to manage the cash consumption of the EU business. And I think now without that drag and overhead, I think there's a freeing feeling of, okay, well, how do we get the US business to grow faster, to generate more contribution margin over time? So I think that's what you should see from us over the next few quarters is really resources in the US driving growth And I think that reflects why, you know, the EBITDA as we get into 2025, you know, we're not declaring victory through driving incremental EBITDA dollars. I think we're really focused on the underlying fundamentals of growth in the business, which is marketing and operations. As for your question about AI and its impact, look, I think it's up and down the funnel. So I think from an ad tech and targeting perspective, I think we're using AI to provide better photography, to provide better image tagging, whether we're using that on Google or Meta. I think once customers get onto the platform, the power of our new search product is helping customers find items they want more quickly. I think it's giving them confidence that the results are something that's attractive to them. And then just the retargeting and remarketing piece, really being able to use our image search technology. If you find an item that's sold out, You know, the ability to say, hey, here's an item that's just like that one using a visual search. So all those little things, I think, have added up, you know, a few bits at a time to drive customer adoption and customer conversion. So I think you'll see more and more of that as we get into 2025. I think fundamentally the product is going to be better. Makes sense. Thanks, James.

And once again, if you'd like to ask a question, please press the star and one keys. We'll take our next question from Dylan Cardin with William Blair. Please go ahead. Your line is open.

Yeah, thanks. Just on the marketing line, you kind of touched on it a little bit there, but, you know, you've had some nice dollar declines on that item this year, including the third quarter, and yet you're sort of speaking to improvement in buyer acquisition and retention. Can you kind of just maybe speak to efficiency? It's a big piece of that sort of stepping away from zero. And then the next year, would you expect them to have more marketing? And I guess hopefully more to come.

Yeah. Hey, Dylan. Yeah, I mean, I think thanks for pointing that out. I mean, look, I think we had a great acquisition quarter in Q3, and you're right. That was with roughly the same or a little bit less marketing year over year. And I think that speaks to, you know, why the CACs have been strong and why our LTV to CAC ratios have improved. So, yeah. Again, I think, you know, the lessons in Q2 were painful, but I think it did unlock some fresh thinking around the way we were going to approach acquisition, the way we were going to approach retention. And I think the team really delivered that in Q3. And so I think it gives us confidence as we get into Q4 and into 2025, you know, to not just take that playbook, but to improve upon it. You know, we want to continue to spend dollars on the marketing side to acquire customers. And I think if we can continue to have the same types of efficiency we've had in Q3 and into Q4, you know, despite Dylan, a sort of rocky macro, you know, in a presidential election year, I think, you know, the team has done a great job despite those challenges. And so as you get into 25 without that, you should see some opportunity. And we need to combine the marketing investments, you know, with strong merchandising. We have a new head of merchandising at ThredUp who I think will really improve The work we're doing and the operations team is continuing to improve kind of the product experience on the operations side. So things like 360 degree photos and automated measurements. These are dealing all the little things that help the marketing dollars work harder. And I think when you line all this up together, really good things can happen. And I think that's what's giving us some confidence as we close out the year.

And just to be clear, the 70-72 revenue guidance report, that's still got Europe in it, correct?

Yeah, yeah. We've given you both the U.S. guidance standalone as well as the total consolidated guidance, too. So you can see that in the press release as well as the supplemental financials.

And the deceleration in Europe, I guess, looking at those numbers, Can you kind of walk through your thinking there?

Yeah, no, I mean, I think this is, to some degree, by design. You know, they're reducing, you know, some of their supply that have much lower margins, which is going to reduce revenue in the near term as they transition to consignment. So I think this is kind of what we expected. So you've seen revenue shrink. You've seen EBITDA dollars shrink. But I think they're well on their way to getting to the point and designing that business the way it should be designed and run. you know, 18 plus months out, I assume they'll be very successful. But in the near term, they're still going through the transition. It's just taken a little while.

Yeah. And Dylan, I just add, I mean, just to be really clear, you know, we're raising the estimates for Q4 in the US and the consolidators are just down because of Europe's, Europe coming down per Sean's comments, you know, by design. But I think foreign has, you know, done a really, really great job kind of right sizing that business, you know, where to deploy the dollars, I think the turnaround is underway, and I think those guys will be successful. But I didn't want anything to get lost in translation. We're really focused on the U.S. business, and I think we want investors and the community to really focus on the U.S. guidance and what we've been doing here.

Thank you very much.

And once again, if you'd like to ask a question, please press the star and one keys on your telephone keypad. And we can pause for a moment to allow any further questions to queue. And there are no further questions on the line. I'll return the program to our speakers for any closing remarks.

Well, thank you everyone for joining our Q3 earnings call. Really great to be able to share kind of the positive news coming out of this quarter and sort of the confidence we feel you know, as we turn the page and want to thank all the ThredUp teammates for all their hard work over the past quarter. We know it's been difficult at moments, but it's really exciting to see the progress and the momentum. And we look forward to keeping posted on what's next, our next call in March. So thanks.

This does conclude today's program. Thank you for your participation and you may now disconnect.