This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

ServiceTitan, Inc.
12/4/2025
1 on your telephone, you will then hear a message advising your hand is raised. To withdraw your question, simply press star 1 1 again. Please note that this conference is being recorded. Now it's my pleasure to turn the call over to the Vice President of Investor Relations, Jason Raquel. Please go ahead.
Thank you, Operator, and welcome everyone to Service Titan's Fiscal Third Quarter 2026 Earnings Conference Call. With me are Service Titans co-founder and CEO, Ara Modessian, co-founder and president, Vahe Kazilian, and CFO, Dave Sherry. During today's call, we will review our fiscal third quarter 2026 results. We'll also discuss our guidance for the fourth fiscal quarter and full fiscal year 2026. Before we get started, we want to draw your attention to the safe harbor statement included in today's press release and emphasize that information discussed on this call, including our guidance, is based on information as of today and contains forward-looking statements that involve risks, uncertainties, and assumptions. All statements other than statements of historical fact could be deemed to be forward-looking. Forward-looking statements reflect our views only as of today, and except as required by law, we undertake no obligation to update or revise these forward-looking statements. Please take a look at our filings with the SEC for a discussion of the factors that could cause our results to differ. We also want to point out that we present non-GAAP measures in addition to and not as a substitute for financial measures prepared in accordance with generally accepted accounting principles. Definitions of these non-GAAP financial measures along with reconciliations to our GAAP financial measures are included in our earnings release, which we've furnished with the SEC and is available on our website at investors.servicetitan.com. Unless otherwise stated, All references on this call to platform gross margin, total gross margin, operating income, operating margin, free cash flow, and related growth rates are on a non-GAAP basis. Finally, we've posted an updated investor presentation that can be found on the investor relations website at investors.servicetitan.com, along with a replay of this call. And with that, let me turn the call over to Ara. Ara?
Thank you, Jason, and thank you for joining us. Next week will mark the one year anniversary of our IPO and the second annual day of the trades. As I reflect on this milestone and our progress over the past year, I am deeply humbled by how well Titans have shown up to deliver exceptional value to our customers. While we've come a long way together, I have also never been more confident that our opportunity to build the operating system for the trades is only just beginning. Our growth formula today remains the same as ever. We deliver real ROI to our customers, helping them reach even greater financial outcomes, and this allows them to grow their businesses, which drives more technicians and GTV on our platform and leads to higher subscription and usage revenue for us. As they realize the value of our software, they buy more pro products, which further drives our growth. This growth formula is now compounded by our opportunity to democratize AI for the trades. During the third quarter, year over year, we delivered 26% subscription revenue growth and 25% total revenue growth with record free cash flow. Our overall financial performance was greater than we expected due to steady execution with both new and existing customers and strengthened usage revenue. The breadth of performance against each of our main priorities this year exciting momentum coming out of our annual user conference and then expanding scope for service titan to bring automation to trades all continue to underscore our opportunity to transform the lives of every hard-working contractor i want to talk this quarter about the lynch group one of the largest operators in the trades, with more than 7,000 employees, serving over 2.5 million end customers annually across multiple trades and 14 states. The Rents Group, backed by high-profile leaders in private equity, is one of our longest-tenured customers and has embedded our software as a standard operating system at the core of its operations. But the world is evolving, and Wrench Group's new Chief Information Officer, David Felsinger, responsible for technology across the org, now says they are thinking about the Service Titan platform differently than in the past. As Wrench looks at acquisitions, for example, companies already on the Service Titan platform ease the inherent complexity of integrating targets. And that's in concert with changing principles as the business seeks to unlock silos and incorporate enterprise thinking. Sprintzinger told me, we want to unlock best practices at an enterprise level, allowing us to tap into the strength of reporting and consistency across the org without infringing on the economy and entrepreneurial spirit of our locations. And Service Titan is at the core of what we want to do and provides us with a platform to execute. This size and enterprise scale are believed to be accelerating differentiators in the world of AI. Frinziger told me that he believes leveraging an integrated ecosystem of technology allows organizations to thrive by creating comparative advantages and differentiated customer outcomes. And he believes that Service Titan has formed the industry's best ecosystem, critical to lasting organizational growth. As part of its enterprise-level strategy, Wrench Group recently rolled off of a horizontal marketing platform to leverage the purpose-built capabilities of MarketingPro. Quote, the usability, scalability, simplicity, and consistency across locations are exactly what a trades business like ours requires, end quote, said Fritzinger. Quote, and we also now have 99% of our locations using Scheduling Pro, which feels like table space as we make it easy for customers to do business with us, end quote. And as you'd expect to hear from a world-class executive, Wrench is playing offense with AI, putting the customer experience at the forefront by leveraging AI voice agents in the contact center, a normal language interface to enhance the experience, and most importantly, by leveraging predictive analytics. Prinzinger wrapped up by telling me that quote, solutions like Dispatch Pro are able to run thousands of scenarios with complex variables and considerations to ensure the right person or the right action is taken at the right time, which humans simply cannot do. And this only enhances the customer experience because if you have great data, great processes, great tools and the right culture, AI will be an accelerant for your business, end quote. As I shared at Pantheon last month, we are operating at a turning point for the trades. Leveraging the foundation of workflow that happens in Service Titan with the compelling benefits of AI, we are now giving our customers the opportunity to rethink how they operate. Service Titan has an entrenched and expanding ecosystem, compounding proprietary data set, and industry-specific benchmarking that allow us to deliver differentiated, automated outcomes. Our customers are phenomenal operators with an opportunity to thrive in their industry compared to those that aren't leveraging automation to the fullest extent possible. We hold ourselves accountable to delivering focused execution measured over a series of quarters, years, and decades. I am proud of where we are today, and as always, I believe we're only just beginning. I'll now pass it to Vahe, who will share more details on our progress.
You're reading a preview of the TTAN Q3 2025 earnings call.
Free account.