TTEC Holdings, Inc.

Welcome to T-TECH third quarter 2022 earnings conference call. I would like to remind all parties that you will be in a listen-only mode until the question and answer session. This call is being recorded at the request of T-TECH. I would now like to turn the call over to Paul Miller, T-TECH Senior Vice President, Treasurer, and Investor Relations Officer. Thank you, sir. You may begin.

Good morning, and thank you for joining us today. T-TECH is hosting this call to discuss its third quarter financial results for the period ended September 30th 2022. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of T-TECH, Dustin Simak, Chief Financial Officer of T-TECH, and Shelly Swanback, Chief Executive Officer of T-TECH Engage and President of T-TECH. Yesterday, T-TECH issued a press release announcing its financial results. While this call will reflect items discussed within that document, for complete information about our financial performance, we also encourage you to read our third quarter 2022 quarterly report on Form 10-Q. Before we begin, I want to remind you that matters discussed on today's call include forward-looking statements related to our operating performance, financial goals, and business outlook, which are based on management's current beliefs and assumptions. Please note that these forward-looking statements reflect our opinions as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. Forward-looking statements are subject to various risks, uncertainties, and other factors, that could cause our actual results to differ materially from those expected and described today. For a more detailed description of our risk factors, please review our 2021 Annual Report on Form 10-K, as amended by our subsequent quarterly reports on Form 10-Q. A replay of this conference call will be available on our website under the Investor Relations section. I will now turn the call over to Ken.

Good morning, everyone, and thank you for joining us today. I'm pleased with our solid execution and our overall financial results for the third quarter. Our performance was driven by our broad and diverse base of global clients and our full range of CX strategy, analytics, technology, and operational capabilities. Let me share a few third quarter financial highlights. Bookings were $200 million, an increase of 17% over the prior year period. Revenue was $592.5 million, an increase of 7% over the prior year period on a constant currency basis, and adjusted EBITDA with $72.2 million. Our bookings this quarter reflect continued strong demand for our CX technology and services solutions. However, like most businesses across the globe, our clients are facing macroeconomic uncertainties in this highly dynamic environment. As expected, the impact across the verticals we serve has varied, In sectors that are more resilient, like healthcare, banking, automotive, and government, there is ongoing strength. In other pockets, like technology-based hypergrowth companies, we're seeing continued softness. We expect these trends to continue into the next year as our clients adapt to the evolving dynamics in the marketplace. We're working closely with each of them and will remain agile and responsive to their needs. In any economy, focusing on customer experience is critical. Satisfied customers spend more, are less costly to serve, and are easier to retain. Happy customers are active promoters for their favorite brands and help companies attract new customers in a hyper-competitive market. Our portfolio of CX solutions has always delivered the highest customer satisfaction at the lowest total overall cost to serve. In the current environment, clients are leaning into our best-in-class capabilities to modernize and optimize their CX platforms to deliver seamless customer experiences that are personalized, convenient, and better for their bottom line. We continue to accelerate our diversification strategy, and I'm pleased with our progress on several fronts, including geographic expansion with new nearshore and offshore delivery locations, for both our engaged and digital businesses, growth with new and embedded base clients across strategic verticals, deeper collaboration with strategic CX technology partners, and innovation in our comprehensive portfolio of digital CX solutions with automation and analytics at the core of our offering. The CX technology landscape continues to evolve. Through T-TECH Digital, we're integrating the entire CX technology ecosystem of contact center technology with enhanced automation and analytics to enable experiences that are predictive, seamless, and simple for customers and frontline employees. To enable these modern experiences, companies of every size must migrate to the cloud. As many on-premise platforms reach end of life, it is no longer a question of if companies will migrate to the cloud, It's simply a question of when they will. We've built a differentiated platform to help companies design, build, and implement their migration strategy effortlessly. Wherever a company is on their journey, our portfolio of PurePlay CX technologies and our experienced team of software engineers are well positioned to capitalize on the CX cloud imperative. To accelerate our digital business, We're thrilled to welcome Dave Siebold as our CEO of T-Tech Digital at the end of this month. Dave is an accomplished digital leader with decades of global experience, accelerating growth and profitability with marquee enterprises and clients and technology partners. A senior executive of IBM, Avanade, and most recently at Atos, Dave is a results-oriented leader and a strong cultural fit. I'm confident in Dave's ability to scale our T-TECH digital business and to help us unlock its full potential. I'm also pleased to promote Shelley Swambach to president of T-TECH. In addition to her role as CEO of T-TECH Engage, in the last six months, Shelley has immersed herself in all aspects of the business and has hit the ground running. She has captured the hearts and minds of our teams across the globe, and is connected with our clients as a strategic advisor at a time when they need a results-oriented partner like her. With these two dynamic leaders on my side, I will continue to set the company's strategic direction and focus on innovation, M&A, and client engagements. I'm more energized than ever about our team, our differentiated platform, and our future. With that, I'll hand it over to Shelly.