3/20/2025

speaker
Deedee
Conference Operator

Good morning. My name is Deedee and I will be your conference operator today. At this time, I would like to welcome everyone to the TWFG fourth quarter 2024 conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star then one one on your telephone keypad. If you would like to withdraw your question, please press star 11 again. This call is being recorded and will be available for replay on the company's website. Before we begin, let me remind you that today's discussion may contain forward-looking statements and actual results may differ materially from those discussed. For more information regarding forward-looking statements, please refer to the company's press releases and SEC filings. Also on today's call, our speakers will reference certain non-GAAP financial measures, which we believe will provide useful information for investors. The company has posted reconciliations of the non-GAAP financial measures discussed during this call in the tables accompanying the company's earnings press release located on the Investors section of the company's website at www.twfg.com. It is now my pleasure to introduce Mr. Gordy Bunch, founder, chairman, and CEO of TWFG. Sir, the floor is yours.

speaker
Gordy Bunch
Founder, Chairman, and CEO

Thank you, operator, and good morning, everyone. I appreciate you taking time to join us today to discuss TWFG's fourth quarter and full year 2024 results. Joining me on the call is Janice Wingy, our Chief Financial Officer. After my remarks, Janice will review our financial results in detail, and then we'll open up the call for your questions. I want to start by thanking our employees, agents, clients, and business partners for their ongoing support. TWG continues to establish itself as one of the fastest-growing independent insurance distribution platforms, with industry-leading organic growth and margin expansions. Our model provides agents with cutting-edge tools, technology, and operational support, ensuring they succeed in an evolving insurance landscape. Before we dive into our 2024 results, I want to briefly acknowledge the January 2025 wildfires that caused significant devastation in parts of Los Angeles. These events are a stark reminder of evolving catastrophic risk and its impact on reinsurance pricing. While TWG does not bear direct balance sheet exposure, we are closely monitoring reinsurance market trends and carrier responses. We remain confident in our ability to adapt to changing conditions, ensuring our agents have access to stable and competitive capacity in key markets. Before diving into our fourth quarter results, I want to highlight TWFG's strong performance in 2024. Total revenue for the year grew by 18.4%, to $203.8 million, with organic revenue growth of 14.5%, reflecting both sustained momentum in new business production and strategic expansion efforts. Adjusted EBITDA increased 44.7% to $45.3 million, demonstrating the scalability of our platform and operational efficiencies. 2024 was a transformational year for TWFG. We successfully completed our IPO in July, raising $192.9 million in net proceeds. This capital provides us with significant flexibility to accelerate growth through acquisitions, expanding geographically, and investing in technology to enhance agent productivity and client experiences. We have been focused on growing our national footprint, and in 2024, TWG expanded into 15 new states and added 144 new retail locations. bringing our total to 520 retail locations across 34 states. In addition, our MGA now supports agents across 42 states at year end. Total written premium for 2024 reached $1.5 billion, an 18.3% increase year over year, reinforcing our ability to drive growth in both our retail and wholesale channels. As we continue to enhance agent productivity through technology and strategic acquisition, We remain confident in our ability to sustain high levels of organic growth. It is important to note that locations take time to mature and contribute meaningfully to revenue and profitability. Historically, it takes two to three years for new agencies to reach profitability and longer to realize their full growth potential. We remain committed to supporting our new locations to ensure long-term success. Our M&A strategy continues to be a core part of our growth plan. As we evaluate M&A opportunities, our focus remains on acquiring high quality agencies that align with our culture and strategic vision. While acquisitions will be a key driver of long-term growth, we are maintaining financial discipline, prioritizing organic expansion, technology investments, and balance sheet flexibility. We remain committed to keeping leverage within a prudent range, ensuring financial strength as we scale. Technology is at the core of TWG's differentiated approach. Our constant investment in technology combined with our agency-in-a-box model equip agents with enhanced client engagement tools and management tools. From a market perspective, we are seeing stabilization in carrier appetites and improvement in loss ratios, which have opened up new opportunities for growth. Carriers are once again accepting new business in areas where capacity had been previously constrained. While this presents an opportunity for growth, we remain mindful of the importance of diversification and maintaining flexibility in our strategy. As Janice will discuss, TWFG delivered a strong financial result for the fourth quarter, highlighted by 30.8% total revenue growth compared to the prior period, 20.5% organic revenue growth driven by increased new business production and higher premium rates, and an adjusted EBITDA margin of 26.8%, reflecting margin expansion from the economies of scale and our efficient operating model. Our Q4 margin outperformance was primarily due to higher contingent commission income and a timing-related delay in certain public company expenses. We expect a normalized adjusted EBITDA margin in 2025, reflecting our long-term operating efficiency targets. We continue to focus on scaling our platform while optimizing cost structures to drive sustainable margin expansion over time. Looking ahead, our priorities remain clear. We will continue integrating recent and future acquisitions and supporting the growth of our new locations. We will focus on expanding geographically while enhancing our technology and agent support systems. We will be disciplined in capital allocation as we pursue both organic and acquisition-driven growth. These efforts position TWFG for continued success in 2025 and beyond. Now I'll turn it over to Janice to provide more detail in our financial performance.

speaker
Janice Wingy
Chief Financial Officer

Thank you, Gordy, and good morning, everyone. We will start with the top line written premium, which increased by $60 million, or 20%, over the prior year period to $361.4 million. Within our primary offerings, insurance services grew 51.3 million or 20%, and the MGA grew 8.6 million or 19.2% over the prior year period. This growth was driven by a combination of new business acceleration and normalized retention levels. During the fourth quarter of 2024, we saw a healthy uptick in written premium new business growth of 45% or 27 million over the prior year period. as well as renewal business growth of 14% or $33 million over the prior year period within both of our product offerings. We have also maintained steady retention levels of 91% quarter over quarter. Drivers of the growth was primarily due to higher premium rates, written premiums from our 2023 acquisitions rolling into the current year, and new business growth as carriers opened up for new business in regions where they had previously restricted growth. Going to revenues, our total revenues increased $12.2 million or 30.8% over the prior year period to $51.7 million. The increase of 30.8% was mainly due to commission income representing 18.9% of the total growth, contingent income representing 10% of the growth, and fee income representing 1.9% of the remaining total growth. Commission income increased $7.5 million or 20.7% over the prior year period to $43.7 million. Driven by higher premium rates, accelerating new business activity, solid economic growth in our core states, and the rollout of our 2023 book of business acquisitions into the current period. The insurance services offering increased 19% over the prior year period and represented 16.1% of the total increase. The MGA offerings saw growth of 29.5% over the prior year period and represented 4.6% of the total growth. Contingent income increased 3.9 million or 371% over the prior year period to 5 million, benefiting from loss ratio improvements late in the year and continued growth in total written premiums. Fee income was up 0.8 million or 39.8% to 2.8 million, primarily due to higher policy counts and increased new business through our marketing activities, with $4.6 million coming from the TWICO program and our MGA offering. Organic revenues increased $8.8 million, reaching $43.6 million for an organic growth rate of 20.5%, driven by rate increases and strong new business growth. Turning to expenses, there are some key considerations here due to the acquisition of nine of our independent branches. These branches were previously part of our agency in a box model that has now been converted into corporate branches, which shifted costs from commission expense to salary and benefits. Commission expense increased 2.9 million or 11.2% over the prior year period to 28.9 million. The increase represents, one, a 5.1 million increase related to the growth of business, offset by a 2.2 million decrease related to the branch conversions of which 2.1 million shifted to salary and benefits. Total salary and employee benefits increased by 3.8 million or 97.8% over the prior year period to 7.7 million. This was driven by a 2.1 million increase from the branch conversion shift from commission expense, a 0.5 million increase related to the 2023 corporate store asset acquisitions, and a $1.2 million increase from the RSUs issued in conjunction with the IPO. Other administrative expenses increased $2 million or 69.9% over the prior year period to $5 million. This increase is mainly due to public company costs, including professional fees and consulting services, representing $1.2 million or 40% of the total increase and the remaining increase of 0.9 million or 29.9% was driven by the continued growth of our business and branch conversions. Amortization and depreciation increased 1.5 million or 101% to 3.1 million, driven by amortization of intangibles from branch conversions and the 2023 corporate store asset acquisition. Net income for the quarter was 8.2 million, a 2.9 million or 56.3% increase over the prior year period. On an adjusted basis, net income increased 3.8 million or 57.2% over the prior year period to 10.5 million, including an increase in income of 2.9 million, increase in stock-based compensation of 1.2 million, increase in amortization expense related to acquisitions and branch conversions of 2.9 million, offset by a $3.1 million increase in tax expense on an adjusted net income. EBITDA and adjusted EBITDA were strong at $10.2 million and $13.8 million, respectively, representing growth of 91.7% for adjusted EBITDA. Adjusted EBITDA margin was 26.8% compared to 18.3% in the prior year period. This expansion was driven by overall growth, but also benefited from outsized contingent commission and investment income, somewhat offset by the ongoing ramp-up of public company costs, which we expect to normalize over the next few quarters. With that, I will turn it back to Gordy.

speaker
Gordy Bunch
Founder, Chairman, and CEO

Thank you, Janice. Before we open the call for questions, I want to reiterate how proud we are of the progress TWFG has made over the past year. Our strong fourth quarter performance capped off a transformational year in which we executed on our IPO, expanded into new states, and strengthened our platform through both organic growth and strategic acquisitions. As we move into 2025, we remain focused on executing our strategy, expanding our national footprint, enhancing agent support, and maintaining financial discipline while pursuing both organic and acquisition-driven growth. The investments we are making today are building a strong foundation for long-term success. We began 2025 acquiring two new corporate locations in Ohio and Texas. The new locations are in line with our acquisition expectations for revenue and EBITDA. Our robust pipeline provides us many quality acquisition targets to achieve the remainder of our 2025 M&A goals. Our M&A models included beginning 2025 with acquiring 3 million of revenue and $700,000 of EBITDA, with an additional $20 million of revenue and $5 million of EBITDA being acquired with a mid-year convention. For the full year 2025, we expect total revenue to be between $235 and $250 million, with organic revenue growth in the range of 11% to 16%. This growth will be driven by our expanding distribution network, deepening carrier relationships, and favorable industry trends. We also anticipate an adjusted EBITDA margin in the range of 19% to 21%, reflecting our commitment to operational efficiency while continuing to invest in future growth. We are confident in our ability to drive a strong performance in 2025 and beyond, leveraging our scale and deep industry expertise to create long-term value. With that, we'd be happy to take your questions. Operator, please open the line.

speaker
Deedee
Conference Operator

Thank you. As a reminder, to ask a question, please press star 11 on your telephone and wait for your name to be announced. To withdraw your question, please press star 11 again. Please stand by while we compile the Q&A roster. And our first question comes from Tommy McJoy of KBW. Your line is open.

speaker
Dean
Analyst at KBW (representing Tommy McJoy)

Hi, this is Dean on for Tommy. What kind of EBITDA multiples are you guys seeing in the acquisitions that you have in your pipeline? And how is that competition for those acquisitions trended compared to the prior quarter?

speaker
Gordy Bunch
Founder, Chairman, and CEO

So the prior quarter, we did not have any acquisitions. 2024 was a pencil's down year for us. So not going to have a trend over prior quarter. but we're seeing, you know, on the smaller revenue size transactions, you're looking at, you know, nine to 10 times EBITDA on larger revenue tracks tractions. And, um, you're going to see, you know, 10 to 12 times EBITDA range. Um, when you get into the micro size producer portfolios, you're now dealing in multiples of revenue rather than EBITDA. And those rare range between one and a half to three times, revenue, which can be a five to seven to nine times EBITDA conversion. I hope that's helpful.

speaker
Dean
Analyst at KBW (representing Tommy McJoy)

Yeah, very helpful. Thank you. And then my follow up, you obviously did a lot of like onboarding of new branches in the second half of last year. I was just hoping for an update about how the new business has sort of trended versus your expectations. And then if there's been any, you know, churn in that business as well.

speaker
Gordy Bunch
Founder, Chairman, and CEO

Yeah, so I think we've mentioned on previous calls, it takes several years for newly onboarded scratch agencies to really hit any meaningful production. So they're not really driving any of the results in 2024. They'll have a modest contribution in 25 and more so in 26. There hasn't been a lot of churn of the onboarded agents. It takes a while for them to get their footing. There may be some consolidation of agents that are in proximity to each other for efficiency. They may, you know, merge locations and end up being one location instead of three. We see that occurring. But as far as it goes right now, it's too early to tell a real trend off of those newly onboarded agents. Thank you.

speaker
Unknown
Unknown

Thank you.

speaker
Deedee
Conference Operator

And our next question comes from Mike Zaremski of BMO. Your line is open.

speaker
Charlie
Analyst at BMO (representing Mike Zaremski)

Hey, good morning. This is Charlie. I'm for Mike. My first question is on the organic growth guidance of 11 to 16%. Healthy levels for sure. I guess just a little bit of a wide range, especially since we're almost through the first quarter. Can you kind of talk us through the one or two biggest variables that could cause organic rust to swing in either direction?

speaker
Gordy Bunch
Founder, Chairman, and CEO

Sure, I'll point out a couple variables. First, on private passenger auto, we're seeing a moderation on rate in 2025. There's also the potential that may shift upward given the concerns about the impacts of tariffs on materials and parts for the private passenger auto repair. So there could be, if there's any realization of increased loss costs, that could put pressure on carriers to go back to a little more aggressive rate increase, which would swing the organic up. If things stay where they're at right now, we're kind of in that midpoint of the range that we've provided. Conversely, if there's a continuation of historically profitable business and carriers choose to lean into growth, that could end up with a rate decrease, which we're not predicting that to occur, but we have to put that out there as it is a possibility that if carriers sustain their fourth quarter results and lean into growth, then that could create that circumstance. So that's where you get that range. On the property side of the equation, you still have capacity constraints in some geographies, it is starting to soften across a broader part of the United States. But out west, as we're all acutely aware, California still doesn't have stabilization in the property market. That tends to drive more business into the California Fair Plan, which has less favorable economics. We have secured numerous secondary and tertiary property providers to give our agents access to stable capacity. But then that rating or pricing that California Fair Plan has could undermine the natural market. So looking for California Fair Plan to hopefully get some rate discipline and have some rate increases of their own, and that could have another secondary impact. As we get into reinsurance renewal cycles, the six ones, the seven ones, We're hearing, you know, there's the moderation and not a great impact expected, but as we all know, things happen, and so we're always cautiously optimistic, and that's why we give you the high and the low range of what could impact ultimately rates that then flow into our commission revenues.

speaker
Charlie
Analyst at BMO (representing Mike Zaremski)

Got it. Thank you. And then on the EBITDA margin guidance, you mentioned the public company costs being pushed out or I guess delayed. So was that a push out? Did you guys push out the cost or is it just, they didn't, I guess, is there extra costs that, you know, in the 25 guidance?

speaker
Gordy Bunch
Founder, Chairman, and CEO

So there's, if we think through the margin comparisons of 2024 versus 2025, first of all, we were only public for half of the year of 2024 so we did not have the full public dno expense the increased audit expenses that come post ipo and additional legal expenses that are public company related so there's there's a little bit of a blend so if you look at the full year 2024 and if you were to add some of those expenses on an annualized basis that would have brought the 2024 margin down where it's at today. We may be aggressively estimating forward cost in 25 just to be conservative. We want to make sure that we put out a very thoughtful guidance that's achievable. And so there could be some margin upside if we overestimated those impacts. But that's why there's a variance. And that's similar. You didn't ask, but I'll volunteer. Our EBITDA margin for 24 was benefited by a outsized 24 contingent revenue that came in largely due to the fourth quarter performance, which most of the public companies reported as their best fourth quarter in as far as anybody can remember. So we did benefit by that. We're not using the full repeated EBITDA for 2025. If Loss ratios from our large trading partners stay where they ended the year and where they're currently at. There could be EBITDA upside on the contingent revenue again in 25. We felt it was a little bit too early in the year to try to bake that into guidance. As we get through the year, if we start seeing that the trend line continues, then we may update the guidance as it becomes clearer to us. And that could provide us EBITDA margin upside. The other piece of our equation, and I know it's not a question yet, but I'll preempt it, on the M&A guidance or the M&A we put out in the earnings release. When we talk about the early years, so we did close the two transactions at the beginning of January 1st, we have LOIs that are signed and are looking for some second quarter closings that would get us ahead of the actual model. But the base model of 20 million of additional revenue acquired and 5 million additional EBITDA acquired, the mid-year convention meant that we were closing those transactions on June 30th. So in 2025's guidance, that's only showing 10 million of revenue and 2.5 million of acquired EBITDA addition to the current forward forecast. I know we're going to get a lot of questions about M&A, but I just wanted to put it out there that the forward guidance did not include the full annualized 20 million of acquired revenue and 5 million of EBITDA. It was half of that in the 25 guidance. We do have a robust pipeline that gives us confidence in what we put out in guidance being achieved. There are several potential transactions in our pipeline that would put us into significantly exceeding that guidance. Our culture is to provide guidance in what we believe is achievable and in line of sight. We didn't want to give you the bird in the bush versus the bird in the hand view. We will update as things materialize, but there is additional margin upside on the M&A coming in at a faster pace or in larger sizes than what we've currently put into the model.

speaker
Charlie
Analyst at BMO (representing Mike Zaremski)

Thank you. That was super helpful. If I could just sneak in one more on the contingent outlook, contingent commission outlook. Are those all based on all-in loss ratios or underlying loss ratios? I guess as we think about that for 2025?

speaker
Gordy Bunch
Founder, Chairman, and CEO

So with the number of markets we deal with, there's no one answer on how contingencies are calculated. Many of them are on a portfolio-wide basis. Some of those are actually isolated to, I'll just say one particular national market is the entire country with the exclusion of California. It has its own separate calculation from the rest of the country. Some carriers have down to the actual location level incentives and bonuses. which would then isolate their portfolio, and then the result comes from how that individual portfolio achieved for the full calendar year. We do have some fixed base bonus opportunities where it's more driven by revenue growth or PIF count growth, retention metrics that can give you kickers, and being in certain bands within their organization of size. I know that's not the clearest answer, but When it comes to variable comp contingencies, they really run the gamut of metrics, which makes it very hard to estimate with any accuracy. We do get a much clearer line of sight to what we expect when you get through the third quarter. Usually the larger markets in October provide us with lock-in options. If we are what we consider to be in the money, that means that our loss ratio and growth metrics are achieving a bonus through the first nine months. We then have the optionality of locking in that bonus metric for a discounted contingency. So we do take a haircut on the ultimate payout for that guaranteeing the outcome. But that doesn't become clear until we get into October and sometimes early November before the carriers provide us that information. To give you a little bit more flavor, 2024 came in at 0.59% of premium as far as the contingent received, and right now in our forecast, we're using 0.45. So if we were just to use the same metric from 2024, that would drop down to our bottom line, and our EBITDA margin projections would be higher. Again, we prefer to be conservative until we have more definitive information that shows that as the future outcome.

speaker
Charlie
Analyst at BMO (representing Mike Zaremski)

Thank you.

speaker
Unknown
Unknown

Thank you.

speaker
Deedee
Conference Operator

And our next question comes from Brian Meredith of UBS. Your line is open.

speaker
Brian Meredith
Analyst, UBS

Yeah, thanks. A couple ones here for you, Gordie. First one. Is it possible to give us what agency and box kind of written premium growth would have looked like maybe fourth quarter 2024 if we adjust for the ones that became corporate branches, just to kind of get a kind of decent organic written premium growth run right there?

speaker
Gordy Bunch
Founder, Chairman, and CEO

I believe Janice might be able to parse that out for you.

speaker
Brian Meredith
Analyst, UBS

I mean, I can wait. That's fine. You got it? yeah so for the quarter agency in the box was 18.4 percent growth uh support without branch that's excluding branch conversions perfect that's what i look for thank you and then the second one gordy you talked about california what about florida um we're hearing that you know um business is being transferred out of citizens is is that going to be a potential tailwind for you all in 2025 as stuff goes from citizens into the regular market?

speaker
Gordy Bunch
Founder, Chairman, and CEO

So Florida is an opportunity for expansion for us. We have been intentionally small in Florida. You know, pre-AOB litigation legislation reform, Florida was a very volatile state who was dealing with repetitive and numerous insolvencies. The stability there just didn't exist. Post-AOB legislation, the frequency of claims and litigated filing on homeowners' losses substantially shrunk. So we are starting to see, to your point, citizen takeout startup markets, and we are looking out east for opportunities in Florida now, where in the past we had been avoiding the state. So I do think that's an opportunity on the Downsized, I saw legislation filed in Florida, I think earlier this week, where they're trying to put back in some litigation rights for consumers, which I'm not sure if that'll go through given that they've only been living underneath the new rules that is softening the market, benefiting consumers for the last really year and a half, two years. But we are looking out at Florida. There's a number of different opportunities for us in that space. Our MGA side could look at programs, could look at partnering with some of these new reciprocal takeouts or even stock company takeouts for distribution and underwriting. And so I do think Florida does have potential upside for TWFG in 25. Nothing that's materialized yet, but we are certainly open now to Florida where in the past we've been avoiding them.

speaker
Brian Meredith
Analyst, UBS

Gotcha. That's great. And I think you briefly mentioned your comments. Maybe you can talk a little bit about the MGA opportunity in California post the fires, kind of how you're thinking about that.

speaker
Gordy Bunch
Founder, Chairman, and CEO

That's an evolution. I think it really is coming down to the wildfire exposures, confidence in wildfire models, reinsurance support around the new modeling that's being created. We've been fortunate to partner with others that have already created surplus lines, homeowners capacity. So I don't know that we're going to be looking at rolling out a program in California, given that we've had a number of strategic partners initiate their own. They've already gotten the paper, they've already gotten the reinsurance, and they're already underway writing. If we feel like capacity is going to get constrained, then we might look at creating a product that wraps around the California Fair Plan. I mentioned earlier, California Fair Plan is becoming like Florida citizens and Louisiana citizens in their hardest markets where they're writing a disproportionate amount of the business. I don't know if California plans to initiate rate changes within the California Fair Plan. But that undermines the natural marketplace, which makes it harder to create a viable program if your competition's the state. So we do have good, viable national markets that are still taking in new business. And then we do have secondary and tertiary markets that are supporting the peripheral of those risks in high hazard places, low hazard places, and across a broad spectrum of cover J sizes. So at this point, we're okay, but we do have that muscle to flex if necessary to come in with a market, but we do need to have more competent wildfire modeling tools to entice in the reinsurers and the paper to enter that marketplace. Great. Thank you.

speaker
Unknown
Unknown

Thank you.

speaker
Deedee
Conference Operator

And our next question comes from Pablo Sinzon of JP Morgan. Your line is open.

speaker
Judson
Analyst at JP Morgan (representing Pablo Sinzon)

Hey guys, this is Judson on for Pablo. I thought maybe just we could first drill back down on the agency growth. I know you guys mentioned that the new agencies weren't exactly driving any results in 2024. So I guess first maybe could you clarify if you mean from a premium perspective or profitability? And if it's the latter, what the contribution may be from first-year agencies is in 2024 to premiums? Thanks.

speaker
Gordy Bunch
Founder, Chairman, and CEO

Good question. I don't have contributions of premium from the newly onboarded agents on hand. I can provide that to you and Pablo on our subsequent one-on-one. I would put it back to not significant. When you onboard a new agency that has no existing premium, they're starting from scratch. They're going through an onboarding process. In 2024, if you recall, a disproportionate number of these agencies came from a singular carrier that had been prior captive that allowed them to contract with us. They had a foot in two camps. So part of their portfolio was being non-renewed. and the other part of their portfolio was being retained by their incumbent market. The timing of those non-renewals was not equal across all the geography we expanded into. So some of those states that we onboarded have not yet started their non-renewal process. So for the most part, those newly onboarded agencies have not contributed much yet. Those earlier states that had already started a non-renewal process have made more progress in being productive if that's beneficial.

speaker
Judson
Analyst at JP Morgan (representing Pablo Sinzon)

Yep. Thank you very much. And then I guess just second, CapEx was a little bit elevated. So I guess maybe you could just talk about what exactly you all were investing into in the fourth quarter and how 2024's results in that line item might compare to what you think of as like run rate capital investment into the business going forward.

speaker
Gordy Bunch
Founder, Chairman, and CEO

Sure. The largest part of the CapEx for 2020 was relocation into our new facilities. We had been located in the same office for 20 years. And if you go back and look at our prior CapEx, we didn't have a lot because we had been in the same age facility for so long. So we moved our home office in the fourth quarter. That CapEx was tied to that, the new facilities, new technology, new infrastructure. to support us as a public company going forward. We have some capex in 25 that's the expansion of our facilities in the Philippines, allowing us to onboard additional virtual assistants to help our retail agencies control labor costs within their environment and provide overflow support, also back office support in the Philippines. Our current facility in the Philippines is at capacity, which is great. That means we have strong demand for those services. So we will have a little bit of CapEx for the Philippines expansion. We will have some CapEx in 2025 going into technology. We do know there are several initiatives we have around automation. And so there will be some CapEx looking at developing in those tools, the integration with several different workflow optimizations that we can achieve through some technology investments. but I would put it, I would put it at, you know, probably less than what you saw in the fourth quarter for the full year 2025. Great. Thank you.

speaker
Unknown
Unknown

Thank you.

speaker
Deedee
Conference Operator

We have a follow-up from Mike of BMO. Your line is open.

speaker
Charlie
Analyst at BMO (representing Mike Zaremski)

Hey, this is Charlie. I'm from like, again, I just have one quick question. Um,

speaker
Gordy Bunch
Founder, Chairman, and CEO

as far as the uh you know the new agents kind of consolidating a little bit how long do you see that taking to get resolved over time i think we'll have that pretty well ironed out through 25. what occurs is with the mass onboarding we had last year these producers and agents from that one carrier all endeavored to try to own their own separate location or operate their own separate location. The ones that were smaller in scale are now realizing that it's more efficient for them to partner with one of their peers and consolidate. So we saw a little bit of that in 24. I would anticipate seeing more of that in 25. But beyond that calendar year, I don't think that that would be a continuation. Most of the folks that are starting to hit a stride in getting their foundation or their feet on solid foundation, they'll stay their own individual locations. And just as a reminder, the number of locations is not something that we look at as a metric. If you go back multiple calendar years, our double-digit organic growth was achieved with the same store count we had for almost three years straight. So we're going to continually have, out of our existing agency-in-a-box stores, agents retire. Those portfolios consolidate into other existing agency-in-a-box stores. So you may see some fluctuation in total store counts. but the portfolios are all remaining with the company, and it doesn't change our outlook on the organic growth going forward.

speaker
Deedee
Conference Operator

Thank you. I'm showing no further questions at this time. I'd like to turn it back to Gordy Bunch for closing remarks.

speaker
Gordy Bunch
Founder, Chairman, and CEO

Thank you, DeeDee, and thank you all for participating in today's call. I just want to recap. We had a inflection point in our business last year. You know, really can't say enough about the team that helped us not just get through the IPO, which is a task into itself, but also to sustain our trajectory of growth in a historic period of time for this organization. So appreciate all of my executive team, all of our managers, all of our agents. all of our producers that work within our agencies, all of our CSRs, all the admins that are answering the phones, and all of our carriers that have come alongside us to partner to allow us to have this opportunity to help in insurance distribution in a way that didn't exist a quarter of a century ago when we created the company. And extremely proud of the results. Look forward to following up with those that had follow-up questions and invite you to our We have our annual meeting. Remind me of the date for the annual meeting. We haven't put that out yet. May 20th. 28th. I apologize. May 28th is our annual meeting. It's going to be virtual this year. We'll provide details in the future, but for anybody who wanted to mark their calendars, that's when we intend to have our annual meeting. So I appreciate everybody's interest and look forward to a great 2025. That's all I have.

speaker
Deedee
Conference Operator

This concludes today's conference call. Thank you for participating and you may now disconnect.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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