United Airlines Holdings, Inc.

Today's conference is ready to begin. There will be a brief moment of silence as I connect the lines. Please stand by. Good morning and welcome to United Airlines Holdings earnings conference call for the second quarter 2023. My name is Silas and I will be your conference facilitator today. Following the initial remarks from management, we will open the line for questions. At that time, please press pound two on your telephone keypad to enter the question queue. This call is being recorded and is copyrighted. Please note that no portion of the call may be recorded, transcribed, or rebroadcast without the company's permission. Your participation implies your consent to our recording of this call. If you do not agree with these terms, simply drop off the line. I will now turn the presentation over to your host for today's call, Christina Munoz, Director of Investor Relations. Please go ahead.

Thank you, Silas. Good morning, everyone, and welcome to United's second quarter 2023 earnings conference call. Yesterday, we issued our earnings release, which is available on our website at ir.united.com. Information in yesterday's release and the remarks made during this conference call may contain forward-looking statements, which represent the company's current expectations or beliefs concerning future events and financial performance. All forward-looking statements are based upon information currently available to the company. A number of factors could cause actual results to differ materially from our current expectations. Please refer to our earnings release form 10-K and 10-Q and other reports filed with the SEC by United Airlines Holdings and United Airlines for a more thorough description of these factors. Unless otherwise noted, we will be discussing our financial metrics on a non-GAAP basis on this call. please refer to the related definitions and reconciliations in our press release. For reconciliation of these non-GAAP measures to the most directly comparable GAAP measures, please refer to the tables at the end of our earnings release. Joining us on the call today to discuss our results and outlook are Chief Executive Officer Scott Kirby, President Brett Hart, Executive Vice President and Chief Commercial Officer Andrew Nacella, and Executive Vice President and Chief Financial Officer Jerry Lederman. In addition, we have other members of the executive team on the line available to assist with the Q&A. And now I'd like to turn the call over to Scott.

Thank you, Christina, and thanks, everyone, for joining us this morning. Before I discuss our financial performance for the second quarter, I'd like to first address the operational challenges at Newark at the end of last month. I am extremely proud of the people of the United for all they did to recover under very challenging circumstances. Our pilots, flight attendants, gate agents, contact center teams, and others went above and beyond to inform and assist our customers in an extremely stressful situation. We're now doing more than ever to mitigate the impact of weather, congestion, and other infrastructure constraints at Newark, and frankly, to build a schedule at Newark that's more manageable given the frequency of weather events and the very real operating constraints that exist there, even on blue sky days. Brett will highlight just a few of those changes shortly, but we've already put them in motion, already starting to improve the working experience for our people and travel experience for our customers. But bigger picture, this quarter was yet another proof point that our United Next strategy was correct and is working almost exactly as we expected. Over the past couple of years, I've talked a lot about three exogenous constraints facing the industry, but also the fact that those very constraints and challenges are going to set the table for improved financial results for the airline industry. One, pilot shortages. Two, supply chain disruptions. And three, infrastructure limitations. At United, we have control over the first two constraints, pilot and supply chain, and we mostly got ahead of the curve and then had minimal issues there. But we're probably as exposed or the most exposed to the infrastructure constraints since our hubs are in some of the largest and most crowded airports in the country. So now we're taking even more action to give us the ability to operate more reliably despite the infrastructure constraints. That means we've had to lower our capacity plans for the second half and therefore raised our CASMX guidance. But the reality is that our CASMAX will be better than it otherwise would have been because there's nothing as expensive as running an off-schedule operation. And these changes are designed to get our operation, particularly at Newark, working at a level that reflects the fact that it only has one set of parallel runways operating in the most crowded airspace in the world. The flip side of this coin, however, is that these exogenous constraints were also the basis of our United Next strategy, and it is off to an incredible, even record-setting start. This was an all-time record quarter for pre-tax earnings and EPS on an adjusted basis. This performance reflects our success in building a strategy to, one, aggressively hire pilots, two, grow our mid-con hubs, three, up-gauge our domestic fleet, and four, expand our wide-body fleet and international exposure in response to trends that we identified at the beginning of COVID. Importantly, we now expect to deliver earnings per share of $11 to $12, even with incremental conservatism and our costs in the back half of the year. The vision and strategic outlook that we first identified nearly three years ago is happening. Cost convergence is happening, which has changed our business dramatically on the domestic front. Long-term positive structural changes to the international markets are also apparent in our results. We continue to anticipate that the GDP relationship between airline revenues has been reset higher due to cost convergence and will continue to improve. The outlook for United and our United Next strategy is incredibly bright, as highlighted by our financial results this quarter. This quarter demonstrates that we're ahead of our planned targets, and the challenges emphasize that the industry backdrop gives us a clear path to our 14% pre-tax margin in 2026. As we march towards that goal, we're focused on setting the airline up for success. I'm also pleased that we've reached an agreement on an industry-leading contract with Alpha. The four-year agreement, once ratified, will deliver a meaningful pay raise and quality of life improvements for our pilots. Thanks to the team for getting this across the finish line. We are well on our way to being the best airline in the history of aviation. United Next gave us an unbeatable head start on that goal as long as we execute, and execute we will. Thanks again to the United team. And with that, I'll turn it over to Brett. Thank you, Scott.

Thank you to our United team for their hard work this quarter. As Scott mentioned, during the last week of June, we experienced one of the most challenging operational environments in United's history. impacting primarily our largest international departure hub, Newark. Our hub locations make us disproportionately prone to weather, and then second quarter weather was particularly challenging, with 25 major irregular operation days accounting for 75% of our second quarter cancellations. Despite this, we are focused on setting United up for success and being able to recover more quickly in the future. We are implementing a few new initiatives in Newark that will improve our operation. First, we are reducing the total flying in the peak hours to align better with the capabilities of today's constrained operating environment. Second, we expect to have additional gating as we bring the remaining six gates in Terminal A online, two of which are additional wide-body gates, as well as make additional tactical changes at United. Third, We are adjusting our schedules to increase our out-and-back flying to limit the downline system impact of any cancellations or delays. Fourth, we are increasing our resources and crew scheduling and accelerating the timeline of our technology enhancements and automation. Lastly and importantly, our partnerships with the FAA and Port Authority are essential to the airline's success. Collaboration and communication amongst these groups has never and stronger. To that end, Scott and our government affairs team continue to remain actively engaged in working with the administration and leaders in Congress to pass an FAA reauthorization bill. Legislation that equips the FAA with the resources, tools, and funding they need isn't just essential to the success of our industry. It's among the best investments and we're committed to continuing to advocate for a smart FAA reauthorization bill and to get it passed quickly. These are only a few of the initiatives underway, but combined with lower capacity, these adjustments and approximately one to two points of incremental year-over-year pressure to our 2023 CASMX. Jerry will go into more detail, but running a successful and efficient airline is critical United is laser focused on getting our customers to their destination safely and on time. As we work to respond to these challenges, we are also investing in our customer experience. Recently, we announced new mobile app features that support our customers during travel disruptions. These first-of-their-kind tools will allow customers to rebook, track their bags, and get meal and hotel vouchers when eligible on their personal device. customers the resources they need for their flight at their fingertips, especially when things don't go as planned. As Scott mentioned, over the weekend we reached a tentative agreement with our pilots represented by Alpha. We're thankful for the hard work our pilots put in every day, and this agreement is a representation of that. We are still in active negotiations with our flight attendants represented by the AFA and have new agreements in place The United team continues to be resilient. We're making real-time changes that directly impact the travel experience for our customers and for our employees day to day. Proud to be a member of this team. I want to thank everyone for their unwavering hard work. And with that, I'll pass it over to Andrew to discuss the revenue environment.

Thanks, Fred. I'd like to start off today by thanking the entire United team for their hard work and dedication in taking care of our customers. particularly during the final week of the quarter. Our financial results provide proof that our United Next plans are working and that the demand environment remains robust. United finished the second quarter with top-line record quarterly revenues of $14.2 million. Total revenues in the quarter were up 17 percent ahead of our guidance of 14 to 16 percent. June was exceptionally strong and was our best revenue month ever, Since the start of June, we've had 13 of our 16 highest-flowing gross revenue days. TRASM in the quarter was down 0.4% and PRAZM was up 2.2%, with capacity up 17.5%. International results were exceptionally strong, with passenger revenues up 44% year-over-year. International PRAZM increased 13.3% year-over-year. Year-over-year PRASM results were strongest in the Pacific, followed by the Atlantic and then Latin America. The resurgence of the United Pacific entity has been the most transformative. Margins for our global long-haul flying continue to outpace domestic margins. Our second quarter capacity deployment plans lean into international flying with 27% more capacity year-over-year, which proved advantageous. International ASMs represent 45.4% of United's 2Q capacity, up two points from 2019. Domestic passenger revenues were up 7.8% on 10.5% more capacity year-over-year, largely in line with our expectations at the start of the quarter. Domestic PRASM was down 2.4%, but that was a fantastic outcome as it compares to an exceptionally strong Q2 of 22. We expect similar or slightly better results for domestic RASM in the third quarter. Our RM set up for the quarter proved to be the right one. We held back seats early in the booking curve, saving them for higher yields in close-in bookings, and we ended the quarter with record top-line results. The business recovery remained stable. Revenue from international travelers flying for business grew 40 percent year-over-year, with 10 percent growth among domestic business travelers. On ticketed basis, business travel revenue continues to trend roughly flat to 2019. Cargo revenues have normalized post-pandemic. Yields are down 38% versus 2022, but do remain up 29% versus 2019. We expect yields in the third quarter to be consistent with Q2. Healthy cargo revenues and yields are helping drive incremental profitability to our global long-haul flying. Mileage Plus had another strong quarter with revenue up 11% year-over-year, We broke records this quarter for all key measurements from new card acquisitions to new member enrollment. Ancillary revenue from bags and seats hit a record $1 billion in Q2, up 19% year-over-year. Per-passenger ancillary revenue increased 8% to $23.79. Replacement of single-class RJs with mainline aircraft with multiple types of seat upgrade opportunities is a key driver of our revenue growth. Premium leisure demand remains very strong across the board. Our domestic first-class capacity is up 4% from 2019, but RASM growth in that cabin is 12 points stronger than the main cabin, even with corporate traffic not fully recovered. Our global long-haul Polaris product is also offsetting the loss of corporate business revenue with premium leisure demand and validates the size of our Polaris cabins post-pandemic are correct for United to Hub's. For Q3, we expect the total revenue will be up 10 to 13 percent year-over-year, with capacity up approximately 16 percent. The demand environment remains strong, and September and October look particularly strong relative to both 2019 and July and August. Another sign that seasonality has changed, and the summer peak period is more spread out relative to the past. Once again, Q3 capacity plan focuses on international markets, with capacity expected to be up 23 percent versus 13 for domestic. We believe international revenue will continue to outperform domestic revenue in the third quarter across the globe other than Latin America. Overall, our domestic margins are now back to 2019 levels, while our international margins are trending well above where they were in 19. Earlier this week, we announced an extension of our Pacific line this fall with new nonstop service from Manila to San Francisco. We also announced a second daily flight from San Francisco to Taipei, a new daily nonstop flight from Los Angeles to Hong Kong, and we'll resume our service between Los Angeles and Narita as planned. These additions to our key Pacific destinations are in addition to our previously announced expansion plan to the South Pacific. While international flying remains our focus, we also have plans to improve domestic margins by rebuilding and enhancing connectivity versus 2019, grow and engage faster than any other US carrier, staying focused on our existing seven hubs. Domestic connectivity fell materially in the pandemic because we decided to retire about 300 regional jets. But our connectivity is growing every month as we take United Next deliveries, and that will continue to drive RASM higher each month. Like the period from 2017 to 2019 when we grew RASM and margins by growing connectivity, we'll do it once again, but this time with large mainline jets preferred by our customers. Gauge has also been a key gap and opportunity for United. Larger gauge narrowbodies with 190 or more seats operate with the best single aisle margins in North America. The introduction of the A321 and MAX10 were always a key enabler of our United Next gauge growth and margin growth. The potential of these larger jets is proven and further upside to United Outlook when they finally enter the fleet. I also want to add to Scott and Brett's comments about Newark and our United Next plans. United Next always contemplated that the only way to grow Newark was upgaging from regional to mainline flying. We expected that to lead to higher growth in seats and ASMs at Newark, even though the total number of flights would not be growing. Our growth in Newark has always been contingent upon larger aircraft, not more aircraft. While we may need to cut departures more than planned, we don't believe these changes will impact our long-term capacity from Newark due to the use of larger gauge aircraft. And with that, I will turn it over to Jerry to talk about our financial results. Jerry?

Thanks, Andrew. And good morning, everyone. I am pleased to report that for the second quarter, we delivered the highest quarterly pre-tax earnings in United's history of $2.2 billion. Our earnings per share of $5.03 was also an all-time record. And in addition, we produced a record second quarter pre-tax margin of 15.3 percent. three points higher than the second quarter of 2019 and ahead of our expectations. This exceptional performance was driven by stronger than expected revenue and lower than expected fuel prices. The severe weather at the end of June, which drove multiple consecutive days of strained operations, did lead to a one-point reduction in capacity for the quarter. We also incurred incremental disruption-related costs that weren't anticipated at the time of our guidance. The capacity loss and added cost led to a CASMX impact of approximately 1.5 points for the quarter. Excluding this impact, until June 24th, we were trending below the midpoint of our CASMX range for the quarter, an indication that our core costs remain under control. For the rest of the year, the operational and scheduling changes that Brett discussed have reduced our full-year capacity plans from our prior expectations, and we now expect full-year capacity to be up approximately 18 percent versus 2022. Additionally, our CASMX guidance now incorporates an expectation of additional incremental costs in order to address the operational challenges. Specifically, for the third quarter, we expect CASMX to be up 2 to 3 percent, with capacity up approximately 16 percent, both versus the third quarter of last year. When combined with our results for the second quarter and our expectations for the fourth quarter, we now anticipate our four-year CASM-X to be up approximately 1 to 2 percent versus last year. However, just like the second quarter, outside of the revisions I discussed, our core costs for the rest of the year are trending as expected. Furthermore, our CASM-X expectation for the year continues to include the impact of our recently announced agreement with our pilot. Turning to earnings, the strong revenue environment and moderate fuel prices continue to provide strength to our bottom line. For the third quarter, we expect earnings per share to be $3.85 to $4.35, with a fuel price of $2.50 to $2.80. More importantly, given our second quarter performance and third quarter outlook, we are raising our full-year earnings per share expectations to the top half of our previous guidance range of $10 to $12. On fleets, we took delivery of 20 Boeing 737 MAX aircraft in the second quarter and paid for 10 of those aircraft with cash. We expect to take delivery of 28 737 MAX aircraft in the third quarter and also look forward to our first Airbus A321neo later this fall. We continue to expect our full-year adjusted capital expenditures to be approximately $8.5 billion. Turning to the balance sheet, we ended the quarter with $21 billion in liquidity, including our undrawn revolver. We are comfortable with our current level of liquidity, particularly given the uncertain macroeconomic backdrop. In the second quarter, we opportunistically issued $1.3 billion of enhanced equipment trust certificates secured by a pool of recently delivered Boeing MAX aircraft, with an interest rate of 5.8%, which was attractive in the current interest rate environment. Additionally, we prepaid $1 billion of floating rate debt, which carried a current coupon of over 9%. Our adjusted net debt is now down almost $3 billion since the end of 2022 and $6 billion since the end of 2021. With the reduction in debt and the improvement in earnings, At the end of the second quarter, our trailing 12-month adjusted net debt to EBITDA ratio improved by a full turn to 2.4 times versus the end of the first quarter, putting us back to where we were prior to the pandemic and ahead of pace to achieve our target of less than three times by the end of 2023. We also continue to expect to generate positive free cash flow for the full year, including the impact of our new pilot agreement. In conclusion, we are encouraged by the trends we are seeing and believe we're adequately mitigated against additional operational risk in the back half of the year. I'm extremely proud of the United team for delivering our strong financial results. Six months ago, when we first announced our full-year EPS guidance, we were met with skepticism from some of you listening. Now, more than halfway through the year, as we increase our EPS guidance, I hope all of you are as comfortable as we are with the value of the United Next Plan while we continue to march toward meeting our long-term targets and delivering for our customers, employees, and shareholders. And with that, I will turn it over to Christina to start the Q&A.

Thank you, Jerry. We will now take questions from the analyst community. Please limit yourself to one question, and if needed, one follow-up question. Silas, please describe the procedure to ask.

Thank you. The question and answer session will be conducted electronically. If you would like to ask a question, please press pound two on your telephone keypad to enter the question queue. Please hold for a moment while we assemble our queue. The first question comes from Dave Vernon from Bernstein.

Thanks for taking the question. So, Scott and Jerry, maybe a bigger picture level question for you. If we're kind of coming up to $11 to $12 in earnings this year, can you help point out the two or three things that are unique to your strategy that are going to make it possible to kind of grow from that level? And there's a lot of concern about domestics slowing down. There's concern about peak earnings. I'm just wondering, how do we think about sustaining this level of earnings power or even building on it? on a one- or two-year view conceptually, not trying to get guidance for 24, just trying to think about conceptually, you know, what's going to help us, you know, kind of build from these record levels of profitability.

Well, I guess I'll start and maybe let Andrew give you some details to follow. But at its core, you know, two to three years ago, we started describing United Next, and we started describing the intellectual framework for United Next, what we thought was going to change in the industry. And in particular, we thought that the international market was going to be really, really good because we thought demand would recover. And we were literally the only large airline in the world that decided to keep all our airplanes and actually took more airplanes during the pandemic and grew. That has, in fact, happened. Domestically, we thought that the cost convergence was likely to happen, one, because of inflation. We probably didn't think that until three years ago. About 18 months ago, we thought that. that inflation was going to drive cost convergence, and that the expectations for capacity were going to be unfulfilled because supply chain constraints, pilot shortages, and infrastructure constraints. And to fix that particular issue, all three of those things have to come together. It's not enough to get the supply chain remedied. It's not enough to get pilots remedied. All three of them have to happen. And so kind of from a big picture level, like, this is playing out exactly like we thought it would. And, you know, it's a fair question. We get the question. We've gotten it at least six or seven quarters in a row. And the results just keep getting better because the industry backdrop is getting better, particularly for large airlines that have international exposure and that are at the top of the food chain for hiring pilots and for supply chain issues, which is where United sits. And you further that with United – So that's the industry backdrop. But United specifically thought this was going to happen, and we made a really big bet on this happening. And the truth is, we're the only ones in the world that did that. While everyone else was shrinking and retiring airplanes, we started betting on growth and getting ready for United next. We thought it would play out like this. It is playing out like this. I really am confident that our margins are set to grow one to two points a year for each of the next, you know, at least through 2026, and that this is the new normal.

Andrew? You know, I guess I'll add on a few more details. First, I think we're in the really early stages of the UnitedX plan, and, you know, our results this quarter, you know, give us a lot of confidence. We're on the right path. But, you know, I really look at all the details, you know, and when I look at them all, what I would tell you is, one, The MAX 10 and the A321 are really important to our plan. They're large single-aisle narrowbody jets that everybody knows has superior economics, and we don't have a single one in our fleet today. And that's a gap we will close. Now, we've already increased gauge by 20% since 2019, more than any other U.S. airline, and eight points more than the industry, and yet we lead in unit revenue performance. The United Network has been under-gauged, and we've said that over and over again, and our ability to add low unit cost planes at high marginal RASMs is now well-proven and will drive earnings. And larger gauge, of course, gives us the ability to manage our overall unit costs down in a way others just don't have the ability to do, in our opinion. And this, again, is a unique advantage to us. We think our gauge growth in the coming years will be faster than any of our competitors based on the public sheet plans that are out there. Of course, all of our mainline jets will eventually have a signature interior with seatback screens and Wi-Fi. These jets have higher NPS scores as a result. These jets also come with larger first-class cabins, more economy-plus seats. They provide our customers with more options to upgrade and choose their ideal onboard experience while generating increasing levels of ancillary revenue. The pandemic clearly created a boom in premium leisure demand that we see today, and these passengers often purchase an upgraded experience. As Scott said, we have a large order book of narrowbody jets. Bone and Airbus are largely sold out until the end of the decade. We can use these planes for growth, or we can use them for retirement, depending on conditions. Also, as Scott said, and I think really, really important, the international long-haul environment is just structurally different. This cycle for our business will have higher international margins versus domestic, a reversal from pre-pandemic. United has the largest international network amongst U.S. carriers, and as a result, we're going to benefit the most No other US airline has coastal gateway hubs like United. Our hubs are where most of the business class premium demand and cargo demand enter and exit the United States, and they have superior geography for connecting traffic. This advantage is largely unique to United. Of course, we have a larger order book for wide-body jets, as Scott said. Our domestic connectivity is not where we want it to be. We know we can close it, and we know what the margin gains are going to be for that. And while we continue to use regional jets, we won't over rely on them. Cargo is an amazing, strong spot for us and really helps fuel our global long haul growth. The other thing I'd say, and I think this is really important, is all United hubs are producing strong profit margins. And we have the option to grow these hubs with our large everybody order book, which creates a different paradigm for United than most. Simply, we start with strong foundation to support our growth, and neither must we shrink a hub to profitability or seek to grow a hub with subpar margins. And I think that's a really important setup for us. As Scott said, constraints to growth continue. Cost convergence is now well documented. You know, the other thing I'll add, United is far less reliant today on contracted corporate business, and that business clearly has been slow to return. But that doesn't mean it won't. If it does, the legacy business model will benefit the most. Further, NDC is changing distribution in the space as passengers want more flexibility in when they travel and how they travel and are increasingly preferring to work directly with United on our industry-leading app. More and more often, individual corporate customers pick the airlines they want to fly on versus the purchasing manager at their business recommendation. This change in consumer behavior is locked in during the pandemic and now seems irreversible to me. Of course, we're focused on our high ground, and our last advantage, of course, is our great team of innovation. All right. Well, David, that was a lot, but you can tell we feel confident.

Our next question comes from Connor Cunningham from Milius Research.

Thanks for the time. On the – the LCCs right now are ramping back capacity and we're in a bunch of fair sales. That seems to – yeah, fair sales. That seems to be having like a little impact on you right now. I'm just curious on what's actually – what changes? Is it just a mindset around your unwillingness to match these fairs or is it premium coastal? Just any thoughts there would be helpful. Thank you.

Well, you know, that's largely a domestic question, and I think our domestic environment's going well. You know, as you know, in Q2, we really just hit it right on the head in terms of our guidance for the domestic entity. And in Q3, our performance looks to be very, very similar. So we're pretty pleased by how Q3 is setting up. You know, I just think where we are with our brand, our network, our up gauge, you know, we're carefully, from an RM point of view, determined in our policy and, you know, As we started Q2, we decided to hold out and book later in the curve. I think that proved right. And as we go into Q3, you know, I think this guidance would tell you that we don't see a change. So I'm sure there are other things happening in the environment that are both positive and negative, but we don't see a change in the Q3 environment of down, you know, a little bit for domestic phrasm. is entirely consistent with the Q2, and so we don't see a change, and we see steady and strong demand.

Great. And then just on the international landscape, you're obviously taking a huge advantage there. Just curious on what's next for the Atlantic. Are you comfortable with that network? And then just on the Pacific build-out, you know, there seems to be a lot of upside there. I'm just curious on your expectations for that fall launch. Thank you.

Sure. I think that's a really good question. Look, What I would tell you is our international RASM in Q2 and profitability is well above even our very lofty expectations from April. As we head into Q3, the year-over-year comparison is different than Q2. And during Q3, most of the world was already easy to travel to, where in Q2-22, travel was still limited. And that will make a difference in our year-over-year comps. When we compare versus 2019, it's easy to see that Q3 is tracking very close to Q2. So it looks really good. So not unlike domestic, we go into Q3, expect an amazing performance, but tougher RASM comps year over year and RASMs that are roughly flat. Profitability is going to be amazingly strong. Latin America is going to be the weakest, but to your question about the Atlantic, it looks really good, particularly demand to Southern Europe. And that's motivated us to extend our seasonal flying to southern Europe well into Q4, which we didn't normally do. But as you can imagine, and again to your question about the Pacific, given our announcement earlier this week on adding four new Transpac wraps this fall, you can imagine we're most bullish on Asia. As a result, we moved capacity into the Pacific, including our first ever nonstop flight from San Francisco to Manila, a third daily flight to Hong Kong, a second daily flight to Taipei, and and we're resuming our LA Narita flight. We also expect that Japan is going to remain strong well into 2024, as it did not fully reopen until this spring. So in summary, Asia is going gangbusters, and we're really happy with where it's at, and we've leaned into it. And overall, for international exposure, what I can tell you is we were, in Q2, we were up 2.3 points in terms of percent of international ASMs of the company versus 2019. And in Q4, we're going to be up 3.1 to 3.4 points to show you how much we're leaning into the global long haul environment because that's where we think the revenue is right now.

Our next question comes from from Goldman Sachs.

Hey, good morning everyone. I couldn't tell. As I was talking, I heard my line was unmuted, so I hope you can hear me now. Okay, great. Thanks for your time. Can you help us think about the total impact of operational issues at the end of the second quarter into the third, you know, plus the impact of the changes you're making in the show-up operations going forward? Like, like what that is to third quarter and full year EPS outlook. It sounds like the one to two point headwind to chasm is all tied to this, but just wondering, correct me if I'm wrong there, and just wondering if we need to be taking into account any revenue impact. You know, I'm asking mainly this because the move in the full year midpoint to EPS is a bit smaller than the 2QB, so we'd just love to get some color. Thanks.

Hi, Katie. Let me take a crack at that. Let me talk first on the cost side, where what you saw us do for the second quarter, third quarter, full year is a just chasm, you know, entirely related to the operational disruptions, which is why I wanted to emphasize that the costs aside from that, our core costs, are trending right in line with our expectations. So, the variance versus our prior guidance is all attributable to this. The way to think about it is about a third of that chasm variance is related to the actual incurred costs from the disruptions, and two-thirds just related to the capacity adjustment. You know, the overall impact in the second quarter versus our forecast, you know, prior to June 24th, I would call it about a point of margin is what we lost in the second quarter because of the events. And we've incorporated our expectation on lower capacity in our EPS guidance for the third quarter and full year. And so it's fair to say that, but for those adjustments, you know, our guidance for the full year of top half of the range, yeah, it could have been a little bit higher because of those changes. But that's the way to look at it.

Okay, great. That's really helpful. And then maybe one for Andrew. Can you just walk us through some of the assumptions you're making underlying the view that domestic RAS and performance is steady or better, 3Q versus 2Q? You know, what's the corporate assumption? And really just asking because that's, you know, different from what some of your peers are expecting. So just wondering, you know, what's unique to United that that's going to hold in a little bit better than some others are seeing. Thanks so much.

Well, I won't go through my long list of what's unique to United. Again, I think that may be a little bit too much.

I would love to.

But look, you know, we're looking at the numbers for Q3. You know, what I would tell you is that there's clearly been some shift out of Q3 into Q4. October is, I think, set enough to be a stronger month of the year than it was in 2019. And June is now the strongest month of the year itself. That is causing some shifts in seasonality and margin, I think, for United and for the industry. But overall, I think we have a really good setup. Our international system is just performing outstandingly. There's not like a single part of the globe, a single part of the network that's not working. And we've leaned into it really strongly. And I think that's shown up in the results. And on the domestic front, I think it's just we have the right aircraft in the right places. New York City, in particular, is doing dramatically better than it had been in the past for us. So we're really pleased by that. And all the hubs, as I said, are profitable and performing well. So we just think a very good capacity plan and a really strong environment.

Our next question comes from Ravi Shankar from Morgan Stanley.

Thank you. Good morning, everyone. So just to kind of follow up on the July 4 disruptions, I don't know if this is a fair question, but are you able to quantify kind of what percentage of the disruption was sort of in your hands or factors within your control versus like what was fostered upon you, if you will, or externally imposed? And also, in the near term, it does make sense to draw down capacity, but what is the long-term plan to make sure that Newark serves as an effective hub for you?

Well, first, the most important thing is to get Newark working effectively. And And we've done some tactical things at United already. We've got some more changes that are coming that are in the schedule that are kind of embedded in the cost that Jerry talked about. But I think the biggest thing that has happened in Newark just this month is the level of communication coordination with the FAA is the highest it's ever been. What that does is let us plan. And thunderstorms are tough, and if there's thunderstorms and they close departure routes from an airport, you're going to be canceled a lot of flights. But if you can plan in advance and not have airplanes in the air, you wind up not having to divert airplanes. And that's where you get, you know, in trouble is when you have to do that. And the best stat to me is, you know, this past weekend, you know, our team would tell you that the weather in Newark was worse than it was that last week of June. But because we were closely coordinated with the FAA, we had advanced planning. We had to cancel a lot of flights while the weather was over Newark. but we were able to immediately start the recovery as soon as the weather was passed. And in total, we canceled 77% fewer flights. And so, you know, Newark's going to always be a difficult airport. You know, it's got two parallel runways, 40 departures on one runway, 40 arrivals per hour on another. That's a flight every one and a half minutes. That's about the most you can do. And it's in the most crowded airspace in the world. But I feel really good about where we are and where the FAA is with us today. on getting the most out of Newark when those events do happen.

And maybe as a follow-up, I think it was mentioned earlier and I agree that your comment on 3Q, PRASM, domestic being flat up slightly is a pretty differentiated message from your peers. Do you have enough visibility into what 4Q might look like relative to 3Q?

We're not going to give guidance for Q4 today. What I'll tell you is that, and I already hinted, October, I think, is seasonally strong relative to 2019. We spent a lot of time refining our third quarter forecast. We're obviously already at the top half of the range, and we look forward to refining our Q4 forecast, but we're not going to do that today.

Our next question comes from Jamie Baker from JP Morgan.

Hey, good morning, everybody. Thorough conference call thus far. Just a couple quick ones for Jerry. The comment on free cash flow for the year being inclusive of the AIP, just to be clear, you're including retro pay, not merely wages and work rules?

We're including all cash going out the door, Jamie.

Perfect. Perfect. And second, you know, your profit sharing formula isn't harmonized across working groups, at least not yet. If we think about the third quarter earnings guideposts or goalposts, excuse me, can you give us the approximate blended rate that you are using?

No, Jamie, we can't right now because it really depends on on the forecast. We can help you and anyone else offline with your spreadsheets on how to think about how profit sharing might best be sort of incorporated if you want.

Okay. Fair enough. Thanks.

Our next question comes from Scott Group from Wolf Research.

Hey, thanks. Sorry about my voice. Hopefully you guys can hear me okay. Just to clarify just that last question, I know you're not giving a number, but is it right that there's a pretty meaningful step up in profit share from Q2 to Q3?

Scott, all we can tell you is that all people... All profit sharing that we expect are incorporated in our full-year numbers. That's the best way to look at it.

I'll follow up with you offline, Scott, and we'll walk through how to accomplish the rest of the year.

Fair enough. And then just, I know it's early, but how are you thinking about overall capacity growth for next year, domestic versus international? And then is there any way to just think about some of the puts and takes for CASM for next year? Thank you.

Let me answer that. It's very early in the planning process, so this is all very preliminary, but we do know about some of the headwinds and tailwinds that we're going to see as we start putting together the plan on the cost side. Headwinds would include the full year impact of the labor contracts and contractual increases You know, inflation, which, by the way, what we're seeing now is a moderation in inflation. You know, we've got constraints on growth due to infrastructure. And one of the big ones, and you'll actually see when we follow the queue, our expectation for aircraft deliveries next year. You know, back in December, you may recall when we announced the wide body order, we gave some multi-year expectations on deliveries in CapEx. On the narrow body side, Now that we're that much further in, we have what I would describe as a clearer expectation on aircraft deliveries. I think for the total, including 8787s, about 110 aircraft next year. That's down from what we showed you in December. By the way, if you recall that CapEx number of $11 billion for next year we had in December. just counting aircraft, that's going to be closer to $9 billion than $11 billion of CapEx. A good guy, particularly when we are looking at free cash flow for next year. But, you know, bottom line, I would say that with the variety of tailwinds we have as well, which would include improved utilization, Improve productivity as our junior workforce begins to, you know, gain some experience. Putting it all together, right now, six months ahead of next year, I would say we're targeting high single-digit capacity growth, and in that context, targeting flat CASMX for next year. But much more to come as we get into the planning process.

Very helpful. Thank you.

Our next question comes from Duane Finningworth with Evercore ISI.

Hey, thanks. So I agree with your differentiated bet on international recovery. You're winning the jump ball this summer, winning customers in summer 2023. A question would be, how do you think about keeping those customers as international carriers restore their capacity over time? What investments are you making to keep those customers beyond just metal, especially when we think about periods of operational disruption?

Well, I'll start. Maybe Scott wants to add on to it. First of all, we think there's just been a structural change in the international capacity relative to GDP that's very different from 2019. And it will take years of changes of fleet growth by the industry and us to actually make that change. So there's nothing that we see that's really going to change the structure back to what it was pre-pandemic anytime soon, if ever. So it's a really good reset of the ball. You know, we're investing a lot in our product. We actually, you know, we talked about the elimination of the old business class seats a million times at United. Well, as of today, we are only flying the new Polaris seat on all of our wide-body jets all over the world. So I think that's a lot of progress. And we continue to focus on the customer and doing the right thing on high-speed Wi-Fi, you name it. And I think our brand is better and better positioned to compete not only here in the United States but around the globe, just leading partners in every part of the world, recently adding Virgin Australia in the South Pacific, which is new and very helpful to our growth down there, and, of course, Emirates in the Middle East for that region of the world. So we've set this up really well, and we are confident. that the international environment is our strongest long-term opportunity. We have a lot to do domestically in the short and medium term as well, but the international environment is really set up well.

Thanks, Andrew. And just a quick one for Jerry. Can you speak to how much sale-leaseback activity you'd expect to utilize this year? And can you just help us bridge, just remind us, what's the difference between net capex and an all-in gross capex. Thanks for taking the questions.

I'm just trying to add together the sale these specs we're doing. It's probably 20 to 30 aircraft. Keep in mind, we view sale these specs just as another form of financing where even if it's a sale-leaseback, we're going to maintain control over that aircraft for its remaining useful life. And net capex, meaning capex net of financing, or what were you asking there?

Just the guidance is a net capex guidance, so how would that net capex guidance compare to just the value of the fleet that you're bringing on?

No. No, it's $8.5 billion total capex.

Okay.

Yeah, it's gross.

Thank you very much.

Our next question comes from Helene Becker from TD Cowan.

Thanks very much. I appreciate the time. Lately, we've been seeing a lot of articles about pilots refusing to move from the right seat to the left seat and being short captains. And that's something that existed for the regionals, but I didn't, I was surprised to see it exists for major airlines as well. And I'm just wondering if the new contract addresses that and how you think about having enough captains to fly what you're intending to do.

The short answer is yes, the new contract does address that. It's also, it's interesting, it's the first time that I've ever known it to happen in the airline industry, and it's one of those interesting artifacts of so much growth at United. In the past, you know, you spent 10, 12 years sometimes where you get your first shot at captain, and if you didn't take it on the first shot, it might be another five or six before it came around again, and so everyone took it. But now, you know, our pilots have enough confidence in the future, I think, as they should, that, you know, they can wait and let their seniority go up a little more, which helps the quality of life. And so we have had not as many captains as we were hoping, upgrading. That hasn't affected capacity yet. It is going to impact capacity in the fourth quarter. That's all in our numbers, by the way, already. But the good news is the contract, I think, fixes that. You know, it depends. I'm not sure how long until we get 100% back. I think it'll be the second half of next year. The union leadership thinks it'll be a lot faster than that. But somewhere in that time frame, you know, we'll get back to full level of captains. That's a transitory issue. It's already in our numbers. But we're on a good path. And, you know, the one data point I have is our first captain, our most recent captain bid closed last night, and it was meaningfully better. And they haven't even seen the new contract yet. They just know that there is a new contract. And so, It's already made a difference, and this is a unique issue that will be in the rearview mirror sometime next year.

Okay, that's very helpful. Thank you for that. And then my other question is kind of unrelated. The app that allows people where you're – I guess you're pushing meal vouchers or hotel vouchers or whatever to customers, how – How does that figure into your costs? How do you know what the impact of those, I don't know how to ask the question, of that technology? How do you figure out the impact of that on operations by pushing to customers rather than making them, I guess, go to a gate agent for a voucher?

Hi, Helene. This is Linda Jojo. You know, I think the way to think about these vouchers is it's a more customer-friendly way and a more efficient way for our operations to deliver to them, you know, what they would already get. So this is more about letting our agents be able to serve other aspects of the disruption versus this piece and making it much easier for our customers to actually receive them.

And Glenn, just as a reminder, that kind of cost, which improves customer experience is also in our guidance.

Okay. That's very helpful. Thank you.

Our next question comes from Sheila Kyoglu from Jefferies.

Thank you. Good morning. I wanted to ask about margins that you guys alluded to in the opening remarks, just great performance, obviously. Domestic margins in Q2 returned to 2019 levels, while international remained above 2019 levels. I guess on a comparative basis, can you give us an idea of the delta between the two today and how you think about it longer term? Does it reach equilibrium? Is there international runway from here?

I'm not going to give you the exact number. I'm going to say they are well above domestic margins, and we expect for this cycle for them to remain well above domestic margins. But look, our domestic margins are very solid, too, so I don't want to say anything too negative about that. I just think international is just performing really well because of the structural change that happened during the pandemic.

We will now switch to the media portion of the call. If you would like to ask a question, please press pound two on your telephone keypad to enter the question queue. Please hold for a moment while we assemble our queue. The first question comes from Allison Sider from the Wall Street Journal.

Hey, thanks so much. I guess this has probably been on everyone's mind, so I'll just ask. Scott, could you say anything about what prompted you to take that private flight during the operational problems at Newark? You know, like, what was so urgent? And then if you've had any kind of conversations or feedback or consequences from the board since then.

It was a mistake, and the best thing I learned at the Air Force Academy was to say, no excuses, sir, or no excuses, ma'am, in this case, and move forward.

And that's what I'm doing here.

I can repeat the statement if you want.

Our next question comes from Mary Schlangenstein from Bloomberg.

Hey, thank you. Can you guys put a full dollar value on the cost of the Newark disruptions, like a dollar value of lost revenue or the cost? And are you also providing figures at this point in terms of how you're adjusting the flights, if you're cutting flights by 5% or you're cutting 30 flights a day or whatever? Can you provide more specifics on that?

Let me just talk about the financial impact first. So, as I mentioned earlier, that disruption effectively cost us one point of margin in the second quarter.

In regards to the flights, our summer schedule normally is about 435 flights per day. In August, we expect our schedule to be well below 400, somewhere in the, I think, the 390 range.

Our next question comes from Leslie Joseph from CNBC.

Hi, everyone. So, sorry, can you just repeat the bit on Newark? You were going from 435 flights per day to 390. Just go over like the to and the from and the cut. And does it go into September? And then broadly, just considering all the weather that we've had in Newark, are you considering pulling back from that hub, you know, this year, next year, and then maybe over the coming five years, how do you see Newark in your strategy? Thanks.

Sure. Let me go to try. The normal schedule in Newark in the summer, which has been the same schedule for many, many years pre-pandemic, is about 435 flights per day. This summer, we are scheduling about 410, and this August, we're going to bring that down to 398. We are in constant conversation with the FAA about Newark and its overall ability to handle capacity. And we're going to work collaboratively with them to try and figure out the overall level of flight activity. I expect that level of flight activity will be down from our traditional 430 flights per day in the summer until we can come up with a creative solution to the constraints that we're all facing there. So hopefully we will return to that bigger schedule in the future. But for next summer, I do think that we will have a smaller schedule and we will operate a reliable schedule. And we're going to do that in cooperation with our partners at the port and the FAA and the Department of Transportation to make sure that we get it right for all of the customers that fly in and out of Newark and New York City.

I will now turn the call back over to Christina Munoz for closing remarks.

Thanks for joining the call today everyone. Please contact Investor Media Relations if you have any further questions and we look forward to talking to you next quarter.

Thank you all. This concludes today's conference. You may now disconnect.