5/1/2025

speaker
Roselle
Conference Operator

Thank you for standing by. My name is Roselle, and I will be your conference operator today. At this time, I would like to welcome everyone to the Quarter 1 2025 Upbound Group Inc. Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speaker remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star followed by the number one on your telephone keypad. If you would like to withdraw your question, press star one again. I would now like to turn the call over to Mr. Jeff Chestnut. Please go ahead.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Good morning, and thank you all for joining us to discuss.

speaker
Justin
Investor Relations

We issued our earnings release this morning before the market opened, and the release and all related materials, including the link to the live webcast, are available on our website at investor.upbound.com. On the call today from Upbound Group, we have Mitch Fidel, our CEO, and Tammy Cudham, our CFO. As a reminder, some of the statements provided on this call are forward-looking and are subject to factors that could cause actual results to differ materially and adversely from our expectations. These factors are described in our earnings release as well as in the company's SEC violence. A bound group undertakes no obligation to publicly update or revise any forward-looking statements except as required by law. This call will also include references to non-GAAP financial measures. Please refer to today's earnings release, which can be found on our website, for a description of the non-GAAP financial measures and the reconciliations to the most comparable GAAP financial measures. Finally, Upbound Groups is not responsible for and does not editor guarantee the accuracy of our earnings teleconference transcripts provided by third parties. Please refer to our website for the only authorized webcasts. With that, I'll turn the call over to Mitch.

speaker
Mitch Fidel
Chief Executive Officer

Thank you, Justin. Good morning, everyone. As I start my 30th and final earnings call as Upbound CEO, I'd like to share with you my perspective on the state of our business. When I started in this business over 40 years ago, the industry was just starting to transition from a highly fragmented and localized model to a more centralized and professionally run model. And that evolution delivered a host of benefits for our customers, including a consistent experience across all of our stores, as well as unlocking the benefits of our scale, which enabled lower prices and enhanced services across our growing national footprint. That's the playbook that ultimately led to our IPO empowered our success thereafter. As the world changed, our customers changed, and we responded by changing our business as well. And today, Upbound is committed to our mission of elevating financial opportunity for all with a goal of becoming the financial platform that meaningfully and seamlessly improves our customers' financial lives. And I'll start on slide four and talk just about how we're going to deliver and how we do deliver on that mission. We acquired ASEMA in 2021 to grow our ability to offer leases virtually, which dramatically expanded our TAM and enabled us to become a critical sales enablement partner for what's now over 35,000 retailer locations across the country. Since then, we've provided more than 14 million leases to over 6.5 million customers who do not typically have access to the traditional financial services ecosystem. Along the way, we've developed a proprietary and differentiated view of the underserved population, and we know we can leverage that knowledge base to responsibly help those customers with new products through our growing digital channels while delivering that same superior level of customer service. And that's why we added the Bridget business. Their team has developed an innovative set of products that help customers save money, avoid fees, learn to budget better, build credit, and with more offerings on the horizon. Those products are built upon a foundation of data elements and risk insights from banking connections and cash flow underwriting technology. Ultimately, what it means is Bridget has a real-time, robust view of its customers' financial needs and can continue to build new products that meet and exceed those needs to help those customers live better lives. Collectively, our brands have a wealth of consumer intelligence of unmatched quality, depth, and breadth covering the non-prime segment, and it makes for a really, really powerful combination that we can harness and unify the data between our businesses on an underserved population that, as I mentioned, doesn't participate in the traditional credit system and is looking for options. And this all allows us to be a stronger and more holistic financial partner to them and a more indispensable partner to our merchant roster. You know, over my 40 years in the business, I've seen every cycle the market has experienced. And our business has weathered them all and emerged stronger on the other side every single time, primarily because we kept it simple. We focus on doing what's best for our customers, and when we do that, we earn their trust, their loyalty, and their future business. Because of that commitment delivered each day by our team, Upbound is stronger today than it's ever been. With that background, I want to move to the key highlights from the first quarter of 2025, as well as a discussion on the progress we've made on our priorities for the year. And then Fami will share a more detailed review of our financial results and, of course, of our outlook. And after that, we'll take some questions. Let's move to slide five and discuss some of the key drivers of our performance this quarter. At Acima, we carried last year's momentum into 2025 with GMV growth of nearly 9% year over year on higher applications and funded leases in this quarter relative to the first quarter of last year. As we mentioned before, Acima's growth comes from a highly diversified lineup of merchant relationships with the top 10 merchants representing about 30% of the total GMV. Acima achieved that growth, that 9%, roughly 9% year over year growth while improving its lease charge-offs by 70 basis points from last year, leading to a step-up in adjusted EBITDA margin of 170 basis points. I'm going to say it another way for emphasis, and just to put it simply, the theme has been on a tear since late 2023, and it just booked its highest-ever quarterly revenue figure while concurrently delivering year-over-year improvements in EBITDA margins and lease charge-off rates. Without question, the world is changing, but we believe Acima's growing roster of over 35,000 merchant locations is a unique differentiator that enhances its presence wherever and whenever durable good transactions are occurring. On top of that, our direct-to-consumer marketplace and AI-powered leaseability engine unlocks leasing opportunities with unintegrated retailers where we do not yet have a formal relationship. These advantages are meaningful and sustainable, And it's why we expect to see low double-digit GMV growth across the balance of the year, and that's on top of 17% last year. At Rent-A-Center, same-store sales were down 2%, mostly as a result of two adjustments we implemented in the second half of last year. And we previously mentioned that we tightened our underwriting to protect our charge-off rate, knowing that it would also impact Rent-A-Center's growth rate, since that segment doesn't see the trade-down benefit as quickly as the SEMA does. In addition to tightening up the underwriting, we removed certain higher-loss products from our lineup to optimize efficiency and margins, which created a secondary headwind to top-line growth. Overall, that's what drove the slightly negative minus 2% same-store sales. And these decisions did yield the expected benefit and produced the least charge-off rate of 4.6% for the first quarter, down 10 basis points year-over-year and 40 basis points sequentially. In a couple of slides, I'll highlight some of the key digital initiatives that we're rolling out at Rent-A-Center to drive even more customer engagement and activity. Now, Bridget joined Upbound on January 31st, and its financial wellness solutions continue to resonate with consumers as we book mid-20% growth in both subscribers and cash advances versus the year-ago period. On a pro forma basis, revenue for the full three-month quarter was up 38% year-over-year. We're very pleased with those results, especially when you think about Bridget's customarily dialed back its marketing spend in the first quarter due to the positive impact of tax refunds on consumer liquidity. That growth also preceded the trials of our cross-sell initiatives, which we purposely started as tax season was concluding. Bridget's emphasis on sustainable growth resulted in customer acquisition costs and a net advance loss rate within our expectations. So let's go to slide six and recap our consolidated financial results in Q1. First quarter revenue of nearly $1.2 billion was a 7.3% increase from a year ago period, mainly driven by strength of the SEMA, plus the addition of two months of rigid. UpFound delivered $126 million of adjusted EBITDA, which was a lift of almost 16% against Q1 of 2024, and adjusted EBITDA margins of 10.7%, which was up 70 basis points from last year. Non-DF diluted EPS was $1, which was about 27% higher than a year ago quarter. Upbound generated free cash flow of $127 million, which is nearly four times larger than last year's first quarter result. Each of these figures, each of these really strong figures exceeds the midpoint or the high end of our guidance range that we provided on our last call. In terms of these charge-offs, we finished the quarter at 8.9% for ASEMA and 4.6% for Rent-A-Center. representing improvements both year-over-year and sequentially. These are really strong results, and I'm pleased to deliver them during a period of macro uncertainty. And our customers, as you know, are seeing the same headlines as the market, whether it's tariff escalations or sticky inflation. You know, on the other hand, unemployment is around 4%, which is below the pre-COVID 10-year average, and the average tax refund has been ahead of the prior two years, slightly ahead at least, which affords our customers have boosted either their spending power or their savings cushion. Additionally, there's been a nice pullback in gas prices at the pump, which is meaningful for lower-income consumers. And on balance, our consumers are confronting that volatility with deliberate shopping and spending decisions. As I've seen quite a few times in the last 40 years, a tougher macro environment gives us as many tailwinds as it does headwinds. Just look at the trade-down impact that the SEMA is seeing right now. We've proven over the years that our business can be more and more relevant to consumers in times like these. Durable disc categories like furniture, appliances, and tires are often necessities that need to be addressed in the moment. And our value proposition of high-quality goods and low payments, no long-term financial commitment, and tremendous flexibility can attract even more new customers to LTO offerings during uncertain conditions. Just Just go back and look at our results during the Great Recession in 2008 where we outperformed the market, grew our business, and managed losses at our normal levels. Additionally, we have new products outside of LeaseZone with our new Instant Cash Advances via Bridges that can help customers manage their liquidity and avoid expensive bank fees. And this is how the full spectrum of upbound solutions can make a meaningful difference in people's lives. And the current economic climate really amplifies the value proposition we deliver for our customers. Convenience, flexibility, access to name brand durable goods on the LTL side, and now liquidity solutions and financial literacy, smart alerts, credit building, and the like, many financial wellness tools on the Bridget side. We're well prepared to support our existing customers while welcoming these new customers to our family of brands. with our existing offerings and a pipeline of new products coming this year, which is a good segue really to slide seven, which discusses our strategic priorities for 2025 that we outlined a few months ago. Across the first quarter, we've made great progress in our digital investments, so it's a stronger, more efficient, more unified customer experience, and we're continuing to build new connections between our segments towards our goal of providing a seamless set of financial solutions to our customers. At Acima, we debuted an upgraded product experience. The new design was informed by the latest intelligence and customer preferences and shopping habits, resulting in a more personalized and tailored experience for Acima's user community. That personalization is unlocked by the product's ability to capture more insights about the customer, such as their shopping preferences, in-store or if it's online, their favorite categories, which the app can then feature. And they're leasing history, so ASEMA's recommendation engine can suggest related products. Collectively, it means we can communicate more effectively and more efficiently with our customers. They have them return for the next lease more quickly and drive GMV growth. I'm also pleased to preview a new initiative for ASEMA, which is to launch a pilot in the Mexican market later this year or early next year, depending on regulatory approvals. And ASEMA's expansion in New Mexico is a natural expansion of the success it has achieved here in the U.S. in a market where we already conduct business through Rent-A-Center with millions of target consumers who can benefit with a low-payment, flexible lease product to access durable goods. ASEMA is leveraging the established local expertise of the Rent-A-Center Mexico team for in-depth visibility into consumer spending and payment patterns, decisioning models, and account management strategies, along with operational support tied to the 130-store footprint we already have down there. A SEMA scalable platform combined with Rent-A-Center Mexico's local infrastructure creates a strong foundation for cost-effective, accelerated growth, and we look forward to updating you on our progress across the balance of the year. At Rent-A-Center, we are seeing promising early returns on our digital enhancements, which are designed to boost the conversions from shoppers to customers. These include the new Google AI search functionality on the core website, which is now returning search results more tightly aligned with our shoppers' intent. We also rolled out a new online chatbot to more intelligently guide customers through the shopping journey towards the right leaseable item. And for when they're ready to apply for a lease, they will really appreciate our streamlined application flow, which is designed to deliver a more frictionless experience and minimize abandonment. From an account management standpoint, we recently embedded Cash App payment capabilities, and we know Rent-A-Center customers will appreciate more ways to pay, especially considering it's already high penetration with our customer base. So really happy about adding cash app payment capabilities. In addition to our continuing digital investments, enhanced collaboration is a paramount priority for this year, especially with the addition of Bridget. A key differentiator for Bridget is its cash flow underwriting platform, which Renna Center and Aseema will test into over time. We believe that real-time data will produce more approvals and fewer losses across the business. And right now, We're focused on introducing our Rent-A-Center and Aseema customers to Bridget offerings through digital messaging and marketing collateral in our stores. We're just ramping up that effort, but over time, we believe we can deliver new customers to Bridget at essentially no incremental cost, which will lower Bridget's customer acquisition costs and drive further growth. As always, our teams will continue to develop collaborative approaches to support our customers and reinforce transaction volumes. And before... Fami takes you through our segment results in a little more detail. I'd like to acknowledge how talented and dedicated our team is, and they continue to turn our aspirations into reality. And every day our team's relentless focus on our customer helps bring our mission to life. And their commitment and motivation is second to none, and I'm really humbled each day to be a part of such a special group. I know I'm going to miss being part of this group. They're doing such a great job, and I sure appreciate each and every one of them. And with that, I'll hand it over to Femi.

speaker
Tammy Cudham
Chief Financial Officer

Thank you, Mitch, and good morning, everyone. Let's now turn to the segment results and then discuss our outlook for the balance of 2025, after which we will take questions. ASEMA recorded Q1 GMV growth of 8.8% year-over-year, in line with our expectations in an impressive print, given we are comping nearly 20% growth in the same quarter of 2024, resulting in approximately 29% GMV growth on a stacked two-year basis. Acema's GMV this quarter was the highest it's been in the first quarter since the pull forward in 2021, and it was driven by an increase in applications of more than 10% year over year. The quarter started off slowly with a delayed tax season that picked up meaningfully in March with double-digit growth year over year, which continued into April. In the first quarter, the GMV growth was sourced from new merchants added during the quarter, and also an impressive increase of nearly 80% year-over-year from our direct-to-consumer marketplace channel. Our sales team's success in onboarding new merchants reinforces our diversified lineup and minimizes concentration risk. In this quarter, our top 10 retailers represented just over 30% of GMV. Our largest product category, furniture, only represented approximately 40% of GMV in the first quarter, compared to approximately 45% last year. ASEMA revenues grew 13.5% year-over-year, which was the fifth consecutive quarter of double-digit growth. And adjusted EBITDA was up 31% from a year ago. Adjusted EBITDA margins were up 170 basis points from Q1 of 2024, driven by three main factors. First is the multi-quarter run of strong GMP growth that is now producing higher returns as more of those customers are staying on rent longer and driving a larger portfolio. Second is that a FEMA's loss rate of 8.9% for the first quarter declined 70 basis points year-over-year and 10 basis points sequentially, which aligns with our expectations as trade-down has given us the ability to tighten underwriting in certain high-risk segments. And the third element also ties back to the elevated trade-down levels that FEMA saw across 2024 and into 2025. We have highlighted that while those customers more often elect the earliest purchase option, which is a lower margin result for a SEMA, they also often come back for a second or third lease, and those repeat leases are more profitable than the first lease, even if the customer elects the 90-day early purchase option each time. Despite that short-term impact to gross margins, we were able to expand our EBITDA margins again this quarter, consistent with our guide for the year.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

On page 9, let's discuss our first quarter with Bridget.

speaker
Tammy Cudham
Chief Financial Officer

Since closing the deal on January 31st, the Bridget team has maintained their momentum and ended the first quarter with over 1.2 million subscribers, which is up more than 26% year-over-year and up over 2% sequentially, consistent with our expectations given the seasonal impacts of tax refund receipts, which reduced the need for liquidity solutions in Q1. ARPU, or average revenue per user, was $12.88 on a monthly basis during the two months following the acquisition, up nearly 6% from the corresponding period a year ago from a combination of user mix shift between Bridget's plus and premium plans, improved revenue collection models, and a contribution from expedited transfer fees. The subscription income made up about three-quarters of Bridget's revenue, with the balance coming from the expedited transfer fees and the marketplace through which Bridget receives affiliate income. At quarter end, Bridget finished with approximately $49 million of cash advance volume on the balance sheet after making over $335 million in advances from the start of the year, a 27% increase from Q1 of 2024. The shorter duration advances result in capital efficiency while enabling the team to quickly adjust underwriting and turn over the book within two or three weeks rather than months or quarters to manage risk in response to changing market conditions. For the two months following the acquisition, Bridget's cash advance loss rate was 2.4%, defined as cash advance losses divided by total originations in the period. In terms of financial metrics, Bridget recorded $32 million of revenue and $11 million of adjusted EBITDA for the February and March ownership period, with top-line results representing an increase of about 35% against Bridget's performance from the corresponding period a year ago.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Let's move to the Rent-A-Center results starting on page 10.

speaker
Tammy Cudham
Chief Financial Officer

Beginning this quarter, we combined our Rent-A-Center segment and the franchising segment to align with our organizational structure and how this segment will be managed. The results will be presented on a combined basis going forward. From a mapping standpoint, franchise merchandise sales will now be reflected in merchandise sales, and royalty income will now be presented in other revenues. there was no change to the bulk of Rent-A-Center's revenue, which is rentals and fees. With that context, Rent-A-Center delivered revenue of $489 million, down 4.9% from the year-ago quarter, due to 110 fewer company-owned stores after the consolidation and franchising efforts in the second half of 2024. This outcome was consistent with the mid-single-digit setback we highlighted on our last call. Same-store sales were down 2% year-over-year, reflecting fewer deliveries in the first quarter relative to the prior year period, due primarily to our decision to exit certain product categories and tighten underwriting. Streamlining our lineup of lower profitability items will impact demand in the near term, but protect our margins in the longer term. In terms of the product mix, furniture and appliances represented approximately 66% of revenue, which was consistent with the year-ago and sequential periods. Rent-a-Center's adjusted EBITDA was $72 million, down 14% from the first quarter of 2024, due to less rental income, as I mentioned. As our digital efforts continue to transform our service model, we expect to operate more efficiently and, over time, reduce the fixed-cost infrastructure. For the first quarter, e-commerce represented approximately 27% of total lease-to-own revenue, up slightly from both the year-ago period and sequentially. Rent-A-Center's loss rate finished at 4.6% for the first quarter, an improvement of 10 basis points year over year and 40 basis points sequentially. Our targeted tightening in the back half of 2024 is benefiting the health of the portfolio, but in contrast to ASEMA, it has a bigger impact to the size of Rent-A-Center's portfolio. ASEMA benefits from trade down in real time at the point of sale, whereas Rent-A-Center has not realized this benefit yet. If the macro backdrop does deteriorate, rent-a-center could also see a trade-down impact and an uptick in demand.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Let's cover our liquidity and capital allocation policies on slide 11.

speaker
Tammy Cudham
Chief Financial Officer

When the market is characterized by heightened volatility and uncertainty, it is reassuring to have a durable business model, a strong balance sheet, reliable access to funding, and bedrock principles for allocating capital. Coming off the holiday shopping season and supported by tax refund payments, Our business generated over $127 million of free cash flow in the first quarter, up substantially from $34 million in the prior year. We are committed to investing for the future, but we are reassured that if we choose to moderate our growth, the business can generate meaningful cash flow. We finished the first quarter with $312 million in liquidity, between cash on hand and our revolver availability. Despite the expectation for continued growth at Acima and Bridgette, We expect liquidity to improve across the course of the year, thanks to the cash generated from the Rent-A-Center segment. And while it is not expected to be needed in the near term, Bridget's instant cash advance receivable balance can be leveraged opportunistically in the future to potentially upside the company's revolver capacity. With the profile of our existing balance sheet, we are confident that Upbound can support our capital allocation priorities, which continue to focus on investments in the business, supporting the dividend, and deleverage. As for leverage, our net leverage ratio was approximately 2.9 times on March 31st, up slightly from 2.7 times at year end, reflecting the closure of the Bridget transaction.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Let's shift to our financial outlook, beginning with the potential impacts of tariff changes.

speaker
Tammy Cudham
Chief Financial Officer

The introduction of the new tariff schedule did not directly impact our first quarter results. The turbulence associated with the implementation and the response by other countries has impacted market expectations and consumer confidence, with potential implications for lower investment, limited hiring, and higher inflation in the broader economy. In response, many of Rent-A-Center's suppliers, which are the fame for ASEMA's merchants, have diversified or are diversifying their global supply lines by shifting manufacturing to low-cost, low-tariff regions, or even nearshoring their operations to Central America so they are better prepared for however the final trade deals land. We are also assessing alternative suppliers who may be less impacted by potential tariffs based on their manufacturing and sourcing footprint. Overall, we believe Rent-A-Center's direct tariff exposure is modest. Furniture and appliances are two largest categories at Rent-A-Center. Over 70% of the expected 2025 purchase volume is assembled in the U.S., with much of the balance sourced from Vietnam, Taiwan, India, and Mexico. Our direct from China exposure is less than 20% of the year-to-date orders, and that volume is nearly all computers and gaming consoles where certain exemptions currently apply. Rent-A-Center's top suppliers in those categories are actively adjusting their supply chains in response to the targeted tariffs, which we expect will help offset any exposure to possible pricing actions. Let's spend a moment on the unique element of Rent-A-Center's model and how we are different than a traditional retailer. In this environment, inventory is critical, and Rent-A-Center has a natural buffer to potential tariff impacts through the floor inventory and any merchandise that is returned to be re-rented. It allows us to meet demand and manage our margins without raising prices on most items. From a consumer behavior standpoint, Rent-A-Center's customers have historically returned rented merchandise at a higher rate in difficult times, mainly to protect the relationship they have with the brand. Rent-a-Center expects that will be a key factor towards mitigating its charge-off rate while also maintaining inventory levels and creating new opportunities for re-rentals. On the go-to-market side, we have two primary levers when originating a lease-to-own agreement, which are the weekly payment and the term to achieve full ownership. Each of these can be adjusted on the margin, meaning by $1 or $2 per week, or by adding an extra few weeks at the end of the term, preserve the affordable access and price points that our customers prioritize while passing on any price increases. We believe these efforts will limit any potential pricing shocks and minimize the impact on consumer demand, while also still supporting our sales enablement efforts at our merchants during such an uncertain time. Our team has seen a version of this environment before, during the post-COVID supply chain bottlenecks in 2021. Because of that experience and our longtime relationships with our vendors, we are reacting with speed and precision to protect our customers, our merchants, and our business during this period. Beyond our operational levers, we're also sensitive to potential changes in consumer behavior. We have not seen any slowdown in purchasing or payment behavior yet. The momentum we experienced in March continued in April with another strong GMV month. We will continue to monitor the environment and we will carefully adapt our value proposition, our sourcing strategies, and our underwriting accordingly. Just to be clear, we see this as an opportunity in the months ahead. If the trade policies result in real or perceived pressure on non- and near-prime household liquidity, which causes the lenders above us to tighten further, we expect to benefit from further trade-down. Our Bridget business, which should also benefit from more consumers looking for liquidity or looking for ways to save money and or for budgeting insights. In terms of how it affects our guidance, these currents and countercurrents mean less visibility into the quarterly cadence of our results for the year. However, a seamless momentum reinforces the resilience of our model and gives us the confidence that Upbound is well positioned to achieve the guidance for 2025 that we shared on our prior call. We had a very strong first quarter and are confident in our ability to successfully manage through uncertain economic times as we have demonstrated over the years. As a result, we are pleased to tighten our ranges and raise the midpoint of our full year 2025 targets for revenue, adjusted EBITDA, and non-GAAP diluted EPS. As we build towards the full year, we are sharing our initial view on the second quarter with revenues ranging from $1.05 billion to $1.15 billion, adjusted EBITDA of $125 million to $135 million, and non-GAAP EPS from $1 to $1.10 for the quarter. At the segment level, we expect Acima to deliver low double-digit GMV and revenue growth, with EBITDA margins slightly better than the year-ago period. Least charge-offs are expected to remain stable sequentially. Rent-a-Center's revenue should follow the same seasonal sequential path as 2024, with a mid-single-digit step-back in Q2 compared to Q1, with EBITDA margins down slightly sequentially despite an improvement in loss rates. Bridget's Q2 revenue will reflect a full quarter of ownership with expected mid-teens EBITDA margins and a net advance loss rate similar to Q1. For Bridget, let me highlight a classification item. Their administrative costs will be reported in Upbound's corporate segment, which elevates Bridget's segment-reported EBITDA results compared to the original guide, which at the time represented the business results on a standalone basis. We implemented this reporting element for consistency with our other business segments, but these expenses will be counted as a deduction to Bridget's results when calculating the 2026 performance-based earn-out. Upbound's original guide for Bridget this year was 25 to 30 million of EBITDA, but with the reclass of certain expenses to corporate, the segment results should be 35 to 40 million. Again, this change is net neutral on a consolidated basis. As a result, our corporate costs will be slightly higher in 2025 than 2024 in the mid to high single-digit area. Also at the corporate level, we are modeling one interest rate reduction in September. We expect the tax rate to be consistent with 2024 at approximately 26% and steady across the quarters, with an average alluded share count for the year of approximately 58.9 million shares, which includes the shares issued for the Bridget acquisitions. For the year, we are revising revenues up to be in the $4.6 billion to $4.75 billion range, adjusted EBITDA to be $510 million to $540 million, and we're tightening our full year guide of non-GAAP EPS to a range of $4 per share to $4.40 per share. The midpoint of our revised guidance compared to 2024 represents an increase in revenue of more than 8%, an increase in adjusted EBITDA of nearly 11%, and an increase in non-GAAP EPS of about 10%, with no share repurchases assumed. We feel very well positioned today, given our experienced team, our resilient business model, our underwriting expertise, diversified product offerings, a strong balance sheet, and long experience serving the non-prime consumer. Let's wrap up with some key takeaways. For our stakeholders, it is critical to recognize that this was a milestone quarter for our business. On the operational and strategic growth side, we closed on the Bridget acquisition and welcomed their team to the upbound family. We added a sixth quarter to ASEMA's run of strong GMB growth, and we took targeted actions to spur Renna Center's growth while delivering P&L results ahead of our guidance. At the upbound level, as previously disclosed, we successfully resolved the CFPB matter after their voluntary dismissal with prejudice. This was a longstanding regulatory matter involving ASEMA that we are pleased is behind us, with no changes to our business or financial penalty. As I shift into the CEO role next month, I want to emphasize that our team is committed to staying on our strategic course, which is to be the holistic financial platform dedicated to the underserved consumer that seamlessly improves our users' financial lives and reduces their financial stress. Our fundamental priorities will remain hyper-focused on delivering consolidated top-line growth, through combining our broad set of capabilities with our unwavering commitment to our customers and our merchants. We will also elevate our operational performance and our collaboration across segments to drive innovation and efficiencies in our products and processes. And finally, we will deploy capital effectively towards those goals and towards shareholder returns. Together, we believe we are well positioned to achieve sustainable value creation for all of our stakeholders.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Thank you all for your time this morning. Operator, you may now open the line for questions.

speaker
Roselle
Conference Operator

At this time, I would like to remind everyone in order to ask a question, press star then the number one in your telephone keyboard. You will pause for just a moment to compile the Q&A roster. Your first question comes from the line, of Brad Thomas with KBank Capital Markets. Please go ahead.

speaker
Brad Thomas

Hi, good morning, and Mitch, thanks for all the help. It's been a pleasure working with you all the years, and Tommy, congratulations on the new opportunity for you.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Thanks, Brad. Thank you, Brad.

speaker
Brad Thomas

I wanted to start with a tariff question, and you gave some very helpful commentary there about your exposure and levers that you can pull. But I was wondering if you could just give us a little bit more color in terms of what, if anything, you're seeing in terms of price increases from suppliers to the rent-a-sensor stores and what you're expecting going forward.

speaker
Tammy Cudham
Chief Financial Officer

Good morning, Brad. Thanks for the question. So, yeah, a lot of uncertainty right now and a lot of headlines around tariffs and tariffs. To date, we have not encountered any price changes at all across the board. And in certain segments or certain categories, TVs, and even in certain appliances, we've actually seen a reduction of what we're buying today versus the same time last year. So to date, no price increases. Of course, that can change relatively quickly. But as of this morning, no changes to any of our prices. But I think also, And just as important, we mentioned it in the prepared remarks, is our ability and demonstrated track record of being able to adjust our pricing by, you know, the weekly payment, a dollar or two a week, or even adding just a few weeks to the end of the term, can make up for any price increases that we've seen in the past, and we're confident we can pass that on again if need be. And also, you know, also want to keep in mind that if it does happen and inflation does tick up, you know, the benefits of the business model itself and some of the upside we'll see from more folks choosing lease to own, whether it's through RAC or ASEMA. As we said, we view it as potential upside to the story and to the guide this year. So we'll watch it very closely. We'll monitor it and we'll be able to adapt as we see things kind of get finalized, hopefully over the next few weeks.

speaker
Mitch Fidel
Chief Executive Officer

Yeah, good morning, Brad. This is Mitch. I'd just add to some Fami's comments there. As he said in the prepared comments, you know, we expect any price increase to be pretty modest because something like 75% of the furniture and appliances we get today are made in the USA anyhow. Very little exposure really to China. That's mostly the game councils, I think you said in your prepared comments, Fami, game councils and computers. which at this point are tariff exempt. And we and our suppliers are looking, you know, to put them together in the U.S. versus getting them from China and all those kind of things. So it's pretty modest. Although, on the other hand, as Femi mentioned, you know, keep in mind that when the dollar or two a week that Femi was mentioning, if we have to add a dollar a week to our rates, on average that's a 4% price increase, and it's only a dollar to the customer, yet that covers 4%. If we had a month to our average term of about 15 months, was that 7%? 1 over 15. So if you had a month, it's 7%. You had a dollar, it's 4%. And also, when you think about the fact that our margins on the Rent-A-Center side are pretty high, if you have a $100 price increase somewhere, cost increase in our average margin You know our pricing model, Brad, more like about two times cost is our cash price and two times cash price is our rent-own amount, at least contractually for someone to take ownership. So you're talking about if you get $100 cost, you're going to have about $400 worth of revenue against it. So what we saw during COVID when supply chain got tight and we had to raise prices as costs went up, it actually helped same-source sales and so forth. So you get You get trade down, the family's point, plus actually some higher prices don't hurt. And you don't eliminate people's affordability because it's adding a dollar or two or a month. So it's not going to affect us the way it would affect maybe traditional retail. And I guess the last point you've got to remember in this environment, our inventory, we have a lot of inventory, and about half the inventory that we rent on the Rent-A-Center site gets returned. So... it's in our system about 15 months on average. So all the inventory we have now really becomes our friend in this case. And, you know, the cost is already there, and it's going to be in our system about 15 months. So our current inventory is our friend, as I said. So lots of reasons not to be near as concerned as maybe traditional retail.

speaker
Brad Thomas

That's very helpful. For my follow-up question I wanted to ask about Bridget, seems like it has a very exciting outlook just on a standalone basis and, again, lots to be excited about there. How are you thinking about the roadmap for potentially integrating it more across the business and synergies that you might be able to have from owning it and the timeline for that?

speaker
Tammy Cudham
Chief Financial Officer

Yeah, Brad, I would say, yeah, to your point, the results have been really good, better than even we expected to start out for the first couple months of ownership with revenue up, you know, over 35%, you know, subscribers up, you know, 26%. And that is actually, as we said in the prepared comments, we have started email campaigns of introducing Renna Center and Aseema customers to the Bridget brand, but we kind of waited until after tax season had kind of gotten underway and almost finished up just to hopefully be more well-timed as far as our reaching out to those customers. So good progress there on track. As we said, we're going to start with marketing collaboration. And then we've also started down the path of some of the data collaboration and sharing data, especially around some of the cash flow insights that we've highlighted with Bridget and some of that proprietary modeling and just consumer transparency in their data and their information. So that's on the come. I do think you'll start seeing that maybe later in the year being something that we utilize across all of our brands to not only approve more customers, but also mitigate losses as well. So I would say we're on track from kind of the integration plan and still super excited about having them part of the Unbound group.

speaker
Brad Thomas

Very helpful. Thank you so much.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Thanks, Brad.

speaker
Roselle
Conference Operator

Your next question comes from the line of Bobby Griffin with Raymond James. Please go ahead.

speaker
Raymond James

Good morning, buddy. Thanks for taking my questions and congrats on a good start to the year.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Thanks, Bobby.

speaker
Raymond James

I guess, firstly, I want to go back to Bridget. Looks like the business, as you guys were talking about, is off to a great start. Can you help us understand a little bit of the seasonality of this business? You know, you mentioned tax refunds need less liquidity. But the EBITDA for two months was pretty good. Just kind of asking in the context, if we take this two-month rate and even look at it at the changes in guide to account for the accounting differences, it still looks like the business is off to a very good start. So is there some seasonality we need to keep in mind as tax refunds roll off or different things like that?

speaker
Tammy Cudham
Chief Financial Officer

Yeah, Bobby, good morning. There is some seasonality, especially when it comes to the margin profile. Q1 is going to be the highest margin profile for the year. As we mentioned, you have a little bit less marketing spend, given liquidity is pretty flush during tax season. So we pull back a little bit on the marketing side. You also have seasonally low losses. So from a margin standpoint, the 35%-ish margins that we posted for the two months of ownership, that will come down. And we said that in the guide to call it mid-teens in the second quarter. So there is some seasonality when it relates to kind of marketing spend and margins. Adding subscribers as well. It's pretty flat, you know, Q4 to Q1. That's been the trend over the last few years. That continued this year. But then you should start seeing it pick up post-tax season. Collections are strong. And the collections have been good. In the first quarter. Those single digits. So margins are good in the first quarter. We'll start spending a little bit more on the marketing side. You should see an uptick in the number of subscribers in Q2 and Q3.

speaker
Raymond James

Okay, that's helpful. I appreciate that. And then maybe secondly, kind of a different topic, but just the call-out of the test or the expansion of a SEMA in Mexico. Can you unpack that aspect a little bit more, just kind of how you'll go about that, balancing the upset scenarios, obviously, but with the risk from the loss ratios or kind of going into a new market with a new product?

speaker
Mitch Fidel
Chief Executive Officer

Yeah, good question, Bobby. We're pretty excited about taking SEMA to Mexico. I know the team is as well. And, you know, the risk of going into a new market certainly would be much, much higher had we not had Renna Center down there since 2010. So with 130-some Renna Center stores down there and performing well, you know, with the – dollar, the currency stuff, you don't see as much EBITDA as maybe would warrant. But in pesos, they continue to grow their profit year over year. And, you know, some of it gets lost in that currency translation, like I said. But we're doing very well down there in the Renna Center store. So we've learned a lot from a decision standpoint, collection standpoint, and all those kind of things that it seems is going to piggyback. So I don't think I don't think there's the normal risk of going into a new market the way there would be if we hadn't already been down there with Rent-A-Center. And obviously, a lot of the Rent-A-Center infrastructure is going to support the ASEMA team as they expand down there. So we're excited about it. There's millions and millions of customers down there, as you probably realized. and it just seems like a great extension, a great growth vehicle for a SEMA without a lot of risk because we already know the market with our Renaissance stores down there. Without a lot of capital spend either. Yeah, without building a store. We just can't grow Renaissance fast enough down there, really. Who wants to open another 500 brick-and-mortar stores today, whether it's in the U.S. or Mexico, for that matter, and the capital expense and You'd wonder about the investment. It's a market that, from a U.S. standpoint, makes $7 or $8 million of EBITDA, and how much you're going to put into it by opening a whole lot more rent-a-centers to take advantage of all the demand. But a SEMA with a low capital model, obviously, is the way we believe we should grow down there.

speaker
Raymond James

Very good. And I'll add my congrats, Mitch. Best of luck in retirement. It's been great working with you, going all the way back to my Research Associate days. And, Femi, look forward to continuing to work with you in your new role.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Thanks a lot, Bobby. Appreciate it.

speaker
Roselle
Conference Operator

Your next question comes from the line of Hong Wen with Ido Cohen. Please go ahead.

speaker
Ido Cohen

Hi, guys. And, yeah, best of luck to your retirement, Mitch, and congrats on the new role, Femi. I just want to touch a little bit on Bridget. So it looks like revenue growth in 1Q was about 35%. I think in the original plan that you guys laid out that calls for acceleration in revenue growth, maybe towards the later part of this year, next year. Now that you have had two months of looking into this, I mean, can you give us a little bit more color on the plan, you know, how you guys are going to accelerate growth in Bridget going forward?

speaker
Tammy Cudham
Chief Financial Officer

Yeah, Hong, I would say what we've experienced over the last two months, three months since we announced the deal has been pretty much in line with what we expected. And we're on track to hit the numbers that we outlined in the initial guide for 2025 and on track to hit what we predicted for 2026. So nothing really has surprised us. Nothing has really changed. I think The macro backdrop is very conducive for people to need liquidity and need the products that Bridget offers, not just the instant cash, but the credit building and all the financial literacy tools. So we're just as excited and feel like the growth is on track based on everything that we're seeing. The pipeline of new products that we're piloting now that will also add more to the bundle and actually have new bundles on the way, all of those things are going to contribute to the revenue growth as well as the EBITDA expansion that we expect from 25 to 26. I would say everything that we expected is on track. Nothing has slowed us down. If anything, we're more positive on the story and the integration possibilities between the three brands.

speaker
Mitch Fidel
Chief Executive Officer

Yeah, the cross-selling is really, even though we waited until the tax season was winding down, they're putting a lot of good stuff together. The marketing teams are working great together, very collaboratively on the cross-selling start, as I mentioned, and working with Zubin, Hamill, Farrah, Arvind, and those folks at Bridget has gone really smoothly with our marketing folks here to get that cross-selling going. So, yeah, if anything, we're more excited than we were a few months ago when we closed it.

speaker
Ido Cohen

Got it. And, I mean, as you guys cross-sell more between Bridget and, I guess, the lease-to-own business, I mean – Is there an argument to be made that, you know, it's going to, I guess, reduce the cyclicality of your overall business? And, you know, can you give us some of the, you know, timeline of that cross-selling efforts that you guys are going to roll out?

speaker
Tammy Cudham
Chief Financial Officer

Well, the cross-selling efforts have already begun, and we've seen some good response rates from some of the email campaigns that we've done for both Rent-A-Center and Aseema customers, but again, still very early stages. You know, as far as the The business itself, I think all of our businesses today are conducive to being recession-proof or counter-cyclical, meaning when times get tough, the demand for those products should go up. If you think about the lease-to-own product, what it offers from a low-payment, low-entry point to the flexibility with no financial commitment going forward, again, the low-payment and flexibility really should drive demand in tough times. And with Bridget, you know, thinking about liquidity solutions, getting up to $250 in between paychecks, helping you understand how to save your money and maybe earn more along the way, all of those things are, you know, will help keep the business resilient and counter-cyclical.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Got it. Thank you, and best of luck to you both. Thanks, Tom. Thanks, Tom.

speaker
Roselle
Conference Operator

Your next question comes from the line of Anthony Chukumba with Look Capital. Please go ahead.

speaker
Anthony Chukumba

Good morning. And, Mitch, thanks for all your help over the years. It's been great working with you through good times and bad. And, Fahmy, you know, congrats on the promotion and look forward to continuing to work with you. And also congrats on the strong start to the year. So my question... Thanks, Anthony. Yeah. So first question, you mentioned in the Rent-A-Center business, you know, sort of exiting or cutting back on some lower margin, you know, products. What specifically were those products, and why were they lower margin? I'm assuming it's like just higher lease charge-off rates, but if you could just give a little bit of color on that.

speaker
Tammy Cudham
Chief Financial Officer

Sure, Anthony. Morning. So on the Rent-A-Center side, those products mostly were mobile phones, handheld devices, but mostly mobile phones. yeah, to your point, we just weren't seeing the loss performance, the profitability wasn't there. A lot of demand for those types of products, obviously, but we just have to filter that demand into hopefully furniture and appliances, which have better losses and better profitability. So we thought it was good use of trimming the product line. It does have a little bit of a near-term headwind as far as deliveries go and maybe gross profit, but Longer term, we think it will be EBITDA positive for us to eliminate those kind of low profitability type products.

speaker
Mitch Fidel
Chief Executive Officer

Yeah, I think the other thing I'd add to that is it was an easier decision too, Anthony. When you think about the two kind of self-induced reasons we've gone from slightly positive to slightly negative, same sort of sales around the center at minus two. Tightening the underwriting and then the products As you tighten the underwriting, we're going to approve a whole lot less of those phones anyhow because they're at a high loss rate. So they kind of go together, tightening the underwriting and getting rid of those. And the other thing that made it easier was that mobile phones and mobile devices are really an important product for ASEMA, and they do well with them. They don't have that loss problem. You need that difference in the customer. You know, the Rent-A-Center customer is a step below ASEMA, income level-wise and even credit score-wise than the ASEMA customer, right? So you need that step up. And so basically, we're putting that business over in ASEMA. And at this point, when someone at Rent-A-Center wants a mobile phone, we're trying to get them over to ASEMA to get their mobile phone where they're used to underwriting for that particular product. And not many of the Rent-A-Center customers will get approved for mobile phones at ASEMA, but a few will. But we really need that customer to be a little higher up. And I guess my point is, it's not like you can't lease mobile devices. You can at the ASEMA level, but what we found is at the Rent-A-Center level, it's not the best product. And for those few customers at the Rent-A-Center level that that should get approved, we're trying to get them over to a SEMA. So that's that whole strategy.

speaker
Anthony Chukumba

Got it. And just to confirm, so essentially what you're saying is because a SEMA customer is generally a higher income customer, then if they're approved for a mobile phone, there's probably going to be a lower lease charge-off rate. because they are a more well-hosted customer. Is that the right way to kind of think about it at a high level? I don't mean to belabor the point.

speaker
Mitch Fidel
Chief Executive Officer

Yeah, no, you're right. Our mobile phone category at Asema performs. So you can rent them. You just need to be a little higher income level than the rent-a-center customer.

speaker
Tammy Cudham
Chief Financial Officer

The approval rates that we have at the ASEMA for mobile devices is going to be pretty low because of that risk. But for those that we do approve and book, it performs in line with our expectations, and we can make some money at it.

speaker
Mitch Fidel
Chief Executive Officer

Of course, on a phone, you can have a low approval rate and still do a lot of business because everybody always wants a new phone, whereas unlike furniture and you know, a refrigerator. You can do so much more with phones. You can have a low approval rate. You can really filter through and still do a lot of business. But it's just a better business for a SEMA than it is for Rent-A-Center.

speaker
Anthony Chukumba

Well, for whatever it's worth, I'm sticking with my iPhone 14, but thanks for that.

speaker
Mitch Fidel
Chief Executive Officer

I would have too, Anthony, if mine didn't end up in the pool last year. So I would have stuck with my iPhone 10.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Got it. Thanks, guys. Thanks, Anthony.

speaker
Roselle
Conference Operator

The next question comes from the line of John Rowan with Johnny. Please go ahead.

speaker
John Rowan

Good morning. Good morning, John. Mitch, I'll offer my congratulations on a good career. It's certainly been quite a long time. It's been a lot of fun.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Thank you.

speaker
John Rowan

It's been a lot of fun for me, for sure. So just one, I guess, one housekeeping question first. Just looking at kind of the non-GAAP table and what goes back into it, where should we expect things to change going forward? I'm assuming with the CFPB matter settled and obviously the Bridget transaction behind us, those two line items are significantly reduced or kind of go away entirely. It's one of the bigger chunks out of the special items that were called out. Yeah, you know...

speaker
Tammy Cudham
Chief Financial Officer

John, that legal matters line item that you're referring to in the table covers more than the CFPB matter, so you'll still see it there as we work through some of the other cases that that relates to. And yeah, you know, we're kind of winding down some of the adjustments related to the ASEMA acquisition just to ramp up some of the adjustments for the Bridget acquisition in that reconciliation, so that will take some time for us to work through. But As far as the legal matters go, we still are dealing with a couple other cases, and so you should see that accrual move as we progress on those claims.

speaker
John Rowan

Okay. And then just maybe one other kind of slight angle change on the tariff question. You know, I've been around long enough to, you know, know that there has always been a waterline where, you know, an item requires financing, right? Anything below $300 was really more of a cash purchase for your customer above that, really required some type of financing. Is there any possibility that tariffs, whether or not they cause price inflation of goods, can bring customers back into the fold because they require financing now? And maybe $300 number is a really old number. Is there kind of an updated number where that cash purchase line is for the consumer?

speaker
Mitch Fidel
Chief Executive Officer

No, that's a good question, John. And $300 is still about the ballpark of where we do business at $300 and above. So you're still spot on with that. And I think you're spot on with the point that, especially on electronics, the deflation we've seen in TVs since they – well, we've always seen a lot of deflation in TVs, right? Then they went up with COVID supply chain problems, and now they've kind of cratered again on deflation. So any increases there, you know, I dare say would help us. And, you know, to rent more, again, you go back to we can add a dollar or two, we can add a month or two and easily still make it affordable for the consumer. So I think it's a tailwind. And, you know, people hesitate to believe our recession resilient story. I think guys roll when we talk about it, but we have a 40-year track record, or maybe I have a 40-year track record, but Rent-A-Center has a 50-year track record through different economic times, and I mentioned in my prepared comments, look at 2008. I mean, this is a business that's not only resilient, but outperforms in tough times, and you're seeing it with trade down right now at Asema. Femi mentioned we expect you know, the first quarter got stronger as it went on, as the economy weakened. And he talked about low double-digit growth as the quarter ended and then April performed the same. So we're looking at low double-digit growth, which is actually an acceleration from the beginning of the year to SEMA. So, you know, and Rent-A-Center being minus 2% is more self-induced on underwriting in those products we took out, like I mentioned. So this is a in so many ways, this is a recession resilient story. And there's a lot more with all the, all the, all the things out there right now, including the uncertainty, there's a lot more tailwind there for us than headwinds. And that even the uncertainty can, is a tailwind in that if the consumer's uncertain, well, why would you go take on debt? Why wouldn't you just lease it and see what happens? And that's what we've seen in the past. And I believe that's who we'll see again. And we're already seeing it. So, uh, I think your question is a good one. It could benefit us a whole lot more than it could ever be a headwind.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Great. Thank you, Mitch. Thanks, John.

speaker
Roselle
Conference Operator

Your next question comes from the line of Bill Reither with Bank of America. Please go ahead.

speaker
Bill Reither

Hi. Good morning. Two hopefully quick ones. The first, the 70% to 75% of products assembled in the U.S., I was wondering if that was specific to Rent-A-Center or if that was across the industry. And I was kind of wondering whether you had talked to your customers on the Asema side and knew whether some of them were manufacturing more in China and may have indicated that they will be pushing through price increases.

speaker
Mitch Fidel
Chief Executive Officer

The number I was referring to was a rent-a-center number of what we buy versus knowing everything that our partners buy. But I can tell you, talking to some of our bigger partners at the Asema side, that there's not a lot of – a lot of people have gotten out of China over the last few years anyhow. Vietnam's become the bigger place for getting furniture kits made or different furniture. So I think a SEMA, you know, it's going to be similar numbers without a lot of risk to tariffs. But the numbers I was quoting was, and we think it's modest at a SEMA as well. And we're not hearing anything yet from any of our larger partners about any big scare on tariffs. Certainly not the furniture guys. We just met with one of our, well, we met with two of our larger furniture partners in the last couple of weeks and not a whole lot of concern on their end that prices are going to spike.

speaker
Bill Reither

All great to hear. And then secondly, given the integration of Bridget, would you say that you're currently kind of in a period where you're not looking at much M&A as you kind of move towards that two times target? And that's all for me and thanks for fitting me in with questions.

speaker
Tammy Cudham
Chief Financial Officer

Sure, Bill. I think that's a fair way of looking at it. I think we've got a lot of room to go between integrating Bridget, cross-collaborating with Rena Center and ASEMA, a lot of different initiatives that we have in-house, whether it's on the RenaCenter.com and the digital channels and the consumer-driven approach at ASEMA. I think we have plenty in front of us to hit our growth targets and plus some. And then, you know, with this level of uncertainty in the market, it definitely makes M&A even tougher. So I think that's a fair comment.

speaker
Bill Reither

Great. Thanks again. Thanks, Bill.

speaker
Roselle
Conference Operator

Again, if you would like to ask a question, press star 1 on your telephone cable. Your final question comes from the line of Carla Casella with JP Morgan. Please go ahead.

speaker
Carla Casella

Hi, thanks for taking the question. And I'm sorry if you answered this, I had to jump on a few minutes late. But my question is related to the early buyout, the trend in Q1 versus last year. And as we're starting to near the end of the tax refund season, any color you can give us on what you're seeing?

speaker
Tammy Cudham
Chief Financial Officer

Sure. Good morning, Carla. So on really both segments on uptick in buyout activity year over year, it was more pronounced on the Rent-A-Center side than the SEMA side, at least compared to our expectations. But both of them, when you look at activity year over year, you know, tax season got off to a slow start, probably a week or so delayed. But by the end of March, we had caught up. We got caught up in, I would say, buyout activity. was higher year over year, and you can see that in our gross margins at really both segments.

speaker
Carla Casella

Okay, great. And then just any additional consumer trends, either pre-tariff or are you seeing any major differences between your stores and your partner stores in terms of just traffic?

speaker
Tammy Cudham
Chief Financial Officer

I haven't really noticed anything on the traffic side. I would characterize the state of the consumer as pretty stable. We haven't, despite all the other kind of headlines and noise that we've gone through, I would say it's been pretty stable over the last few quarters as far as their behavior, both on the demand side and on the payment side. And if you look at our numbers, delinquencies are stable, flat to down in both segments, improved sequentially and year-over-year in both segments, and still doing that with growing SEMA at a double-digit clip. So, again, mixed signals on the macro and the consumer, you know, tariff and inflation is potentially there, but you still have low unemployment and some wage growth kind of offsetting some of those things. So, I would say You know, based on our underwriting, based on what we're seeing to date, I would say the consumer is relatively stable.

speaker
Mitch Fidel
Chief Executive Officer

And for us, I mean, with the benefit of trade down, you know, we're going to continue to see great, great traffic, especially the SEMA. And even from a renter's standpoint, we haven't seen any change in consumer behavior. I mean, if we had not tightened underwriting and still we're running mobile devices, we'd have had positive same-store sales again. But we just thought it's more prudent to get rid of some of those high-loss items. So no change in consumer behavior at all. We're seeing, if anything, it's positive from a trade-down standpoint.

speaker
Carla Casella

Okay, that's great. And if I could just, I want to follow up from Bill's question. It sounds like you've got a lot of internal opportunities, collaboration for growth. um, any new wins or losses we should be watching for potential for 25, 26 on the, uh, SEMA side in terms of customer wins or losses?

speaker
Tammy Cudham
Chief Financial Officer

Yeah, I think, you know, based on what the momentum that we saw throughout the quarter and into the second quarter results, I think that, you know, speaks for us taking more share, uh, as the, as the, as the year goes on. So I think, uh, No, nice regional wins. We had a couple last quarter and expect a few more this year. So no, I think the pipeline is still very strong. We still have a few of the enterprise accounts that we're talking to and still in RFPs. So nothing to announce formally today. But yeah, you can say it in our GMV numbers and the trends that we highlighted that we are still taking share.

speaker
Mitch Fidel
Chief Executive Officer

Yeah, the regional wins have been strong and nothing to announce on the real big enterprise accounts. But continue to win regionally, obviously with the low double-digit growth.

speaker
Carla Casella

Great. Thank you.

speaker
Jeff Chestnut
Head of Investor Relations / Call Moderator

Thanks, Charlie. Thanks, Kyla.

speaker
Roselle
Conference Operator

Your last question comes from the line of Kyle Joseph with Steffens. Please go ahead.

speaker
Kyle Joseph

Hey. Good morning, guys. Thanks for taking my questions. Most have been answered. But just want to get your thoughts on underwriting. I know you addressed on the Rent-A-Center side some tightening last year, or maybe in the 23 that seems to be having its desired effects. I know on a SEMA, I think you guys tightened all the way back to, was it 22? But just give us a sense for where you are on underwriting, given kind of some of the macro changes we've seen.

speaker
Tammy Cudham
Chief Financial Officer

Yeah, Kyle, good morning. To your point, I think we've been on the conservative side of underwriting and our posture has been relatively conservative now for a couple years, which actually gives us even more confidence in the guide going forward because we look at our portfolio and compare it to this time last year and even further back and feel really good about the metrics that we're seeing in the current portfolio because of our underwriting tightening that we're doing. So, As we mentioned, we're continuously looking at it and finding both areas of opportunities and areas of potential risk and continuing to tweak it. And I would say still being very conservative in our approach. We have a little bit more flexibility on the ASEMA side to be more conservative because of the trade down. As we mentioned, applications are up 10% at ASEMA. The approval rate overall is flat, but if you break it down, we're tighter on the higher risk segments and probably slightly up on like furniture and appliances. So we are finding our spots to, we can be aggressive and we're finding other spots where we can be conservative. So we feel like we, you know, we're pretty well balanced, but taking a conservative approach and underwriting given the uncertainty in the market. But we think we can hit our low double digit growth at a SEMA and continue to bring our losses down and improve margins. If you think about our margins for the first quarter, Year-over-year, they're up 170 basis points. We expect that trend to continue, really, for the rest of the year, if not expand, as the portfolio continues to grow. So, look, if things get a little bit better, we can always re-look at underwriting. But for now, we're going to keep it on the conservative side.

speaker
Mitch Fidel
Chief Executive Officer

Yeah, when you think about that low double-digit growth on top of last year's growth, would you say the first quarter two-year stack was 29% two-year stack? And lowering losses with 29% two-year growth, that's some impressive work by the team. That's all I'll say. And then on the running center side, lowering losses and only sliding 2% on same-store sales in this environment. And we'd expect the second quarter to be similar. By the latter half of the year, we'd expect that to improve to minus 2%. You know, that's some impressive stuff when you combine it. And I think trade-down is one of the reasons we can do it. And the resiliency of our business model, we can do it because we're getting more of the, what you might call the top-side customers coming into the category, especially at Acima. So very positive stuff there, Kyle.

speaker
Kyle Joseph

Got it. Thanks for fitting me in, Mitch. Enjoy your retirement. And finally, look forward to working together still.

speaker
Mitch Fidel
Chief Executive Officer

Thanks, Kyle. Appreciate it.

speaker
Roselle
Conference Operator

I will now turn the call back over to Mitch Fado, Upbound CEO, for closing remarks. Please go ahead.

speaker
Mitch Fidel
Chief Executive Officer

Thank you, Operator, and thank you to everyone who joined us today for our first quarter update and our outlook for the balance of 2025. And I want to thank everybody for everything over the years. And as I sign off, I'd like to thank all of you and all my colleagues and friends who have really helped build Upbound into the leader that it is today. I think this is a real high note. I knew the company was in great shape when I announced my retirement. It's only gotten better since then. And I know Fami and the team, I wish them the best of luck. I know they're going to take it to even a higher level than I was able to do. So I sure appreciate everybody. And I know I'm going to miss everybody, but I'll be watching from the sidelines. Thank you, everybody.

speaker
Roselle
Conference Operator

Ladies and gentlemen, that concludes today's call. Thank you all for joining.

speaker
Carla Casella

You may now disconnect.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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