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spk06: Hello, good morning and greetings. Welcome to Vertex's third quarter 2023 earnings conference call. Please note, this conference is being recorded. At this time, all participants are in listen-only mode. And at this time, I will turn the conference over to Joe Crivelli, Vice President of Investor Relations. Mr. Crivelli? You may now begin.
spk09: Hello, and thanks for joining us to discuss Vertex's third quarter financial results.
spk07: I'm Joe Crivelli, Vice President, Investor Relations. David DiStefano, our President and CEO, and John Schwab, our CFO, are on the call with us today. As a reminder, during this call, we may make forward-looking statements about expected future results. Our actual financial results may differ due to risks and uncertainties. These risks and uncertainties are described in our filings with the Securities and Exchange Commission. Please note that our remarks today will also include references to non-GAAP financial measures. A reconciliation of these non-GAAP metrics to GAAP is also provided in today's press release. This conference call is being recorded and will be available for replay via webcast on our Investor Relations website. I'll now turn the call over to David.
spk00: Thanks, Joe. Welcome, everyone, and thank you for joining us. Once again in the third quarter, Vertex delivered excellent financial results driven by consistent, strong execution. Revenue in the third quarter was $145 million, up 15% year-over-year. Adjusted EBITDA was $26.6 million, up 30% compared to last year's third quarter. This represents an EBITDA margin of 18.4%. In addition, in the third quarter, we delivered 18% year-over-year growth in ARR, Consistent GRR at a SAS best-in-class level of 96%. NRR of 111% for the second quarter in a row. Average annual revenue per customer of nearly $113,000, up 16% year-over-year. And growth in scaled customer count, representing customers with annual revenues greater than $100,000, up 15% year-over-year for the fourth quarter in a row. This reflects our ongoing success in the under-penetrated enterprise market. I'm very proud of these results, which demonstrate the outstanding effort of our global teams and the payoff of our multi-year growth investment that began in 2020 and largely wrapped up in the second quarter with the launch of our new ERP system. The result is continued strong revenue growth and now accelerating earnings leverage, something we expect to continue in the fourth quarter and beyond. By investing earnings back into the business over the past three years, we are now selling into new markets and have built a growth engine that we believe will propel us to $1 billion of revenue and beyond. In addition to modernizing our corporate infrastructure, our investment in additional R&D and strategic acquisitions allows us to bring new capabilities and products to market faster than ever. The expansion of our go-to-market channels has enhanced our revenue opportunity with both new and existing customers. And while these investments impacted Vertex's bottom line from mid-2020 through the first half of 2023, they have now positioned us for growth in the top line, margins, and shareholder value. I'm extremely confident in where we are as a company. Indirect tax remains the largest form of corporate tax worldwide. And with increasing governmental debt and more diverse forms of commerce, indirect tax is only becoming more complex for global businesses. As such, more and more enterprise and upper middle market companies need trusted solutions like those provided by Vertex. I'd like to now share notable wins from the third quarter that show how we are delivering solutions and a differentiated experience for our customers. Let's start with some key wins in the SAP ecosystem. We believe the SAP's decision to move from ECC and encourage customers to move to S4 HANA by 2027 will provide a multi-year tailwind for Vertex. Several of our growth investments were focused on furthering our lead in the SAP ecosystem, and we continue to accelerate momentum through our joint go-to-market efforts and the most differentiated solutions for SAP customers. This was evident in the sales process with a global pharmaceutical company. Our customer was consolidating multiple deployments of SAP ECC across its enterprise to a single global instance of S4 HANA. As part of this process, the customer wanted to standardize how they handled indirect tax. Vertex won this eight-figure deal because of the array of tools we have introduced over the past several years to support the SAP platform, including our industry-leading SAP connector. References from other customers gave this customer confidence in our ability to support their success. We also won a major piece of new business with a customer in the defense industry. This customer was also undergoing a massive multi-year move to S4 HANA and adding SAP Ariba for purchasing across the enterprise. As part of the process, the customer wanted to standardize on Vertex as they were operating with a mix of Vertex, homegrown, and competitive solutions. All in all, this represented a seven-figure revenue uplift over the life of the five-year contract for Vertex. It's interesting to note that as a defense contractor, the customer is subject to strict data sovereignty requirements that preclude the use of cloud in certain areas of its business. Accordingly, we won this major contract in part because we were the only player in the indirect tax software space that will fully support an on-premise installation. A global manufacturer of heavy equipment selected Vertex to support their SAP ERP transformation project in North America. Vertex was chosen thanks to the expanded capabilities we have built in the SAP space, including our pre-built certified integration and SAP Plus tools that we acquired from LCR Dixon. We also landed a major U.S. gas pipeline operator in the third quarter. This customer turned to Vertex due to persistent challenges with a competitive tax solution. The strength of our integration with SAP drove the customer's willingness to replace the incumbent mid-contract In addition, our technical capabilities, our industry-specific content library was a critical component for this new logo. This is just a sampling of our wins in Q3 within the SAP ecosystem. We've invested heavily to deepen our decades-long relationship and strengthen our alignment with SAP's go-to-market team. In July, Vertex O-Series Cloud earned the distinction as an SAP-endorsed app for North America. This premium certification is now reflected in the SAP Store SAP sales professionals are getting wins on the board with Vertex, earning commissions and quota credits for co-selling our solution and evangelizing Vertex in their accounts and with their teammates. Accordingly, our pipeline with SAP is building steadily. In 2023, we've seen nearly a five-fold increase in the number of leads from the SAP channel in North America, which is extremely exciting as it is a precursor to new additional business wins. On that point, Year-over-year wins on deals referred by the SAD channel have more than doubled so far in 2023. Turning to the Oracle ecosystem, in the third quarter, a longstanding customer in the oil field services business moved to the cloud as part of an Oracle OCI cloud conversion. This deal exemplifies two key differentiators for Vertex. The first is our ability to support optionality when it comes to deployment. As I often talk about, we can meet our customers where they are in their digital transformation journey. In this case, as soon as they were ready, we were able to help the customer move from their server-based solution to the cloud seamlessly. The second differentiator this deal demonstrated is the strength and influence of our partnerships. We have been working closely with our tech and consulting partners to build a combined bill of materials for our customers. In this deal, the triangulation of our go-to-market efforts with Oracle and PwC brought us into the process five to six months earlier. This approach speeds time to value for our joint customers. We also won a new contract with a global provider of property maintenance services that was implementing Oracle Cloud and Coupa. I'm really excited we are running the same playbook that made us successful in Oracle and SAP ecosystems with middle market ERP providers and leveraging our strength in Oracle to grow our presence in the NetSuite ecosystem. For example, we want a North American specialty retailer and a North American provider of employee benefit insurance, both of which we're implementing NetSuite. In the Microsoft Dynamics ecosystem, we want to deal with a leading manufacturer of plumbing supplies due to their implementation of BigCommerce for e-commerce. Let me give you more context on how we're driving our consistent improvement in all. When our customers have a change in their business, especially M&A or implementation of new commerce channels, it typically leads to new opportunities for Vertex. We had several customers increase their entitlements in the third quarter due to acquisitions, including a major U.S. supplier of electric supplies that acquired one of its competitors and a major international conglomerate that acquired a new subsidiary. And our customer success organization, which is one of the key focal points of our growth investments, is charged with finding new opportunities with existing customers and driving NRR growth. In the third quarter, a longstanding customer in the automotive industry added premium, resilient content to its Vertex subscription. And a customer in the grocery industry increased entitlements to bring additional subsidiaries under the Vertex umbrella and also added Edge to support its e-commerce channels. Now, turning to Europe, since 2020, we've gone from having a small presence on the continent to having a fully fleshed out go-to-market team, a full array of products laser focused on European enterprise customers, and an impressive slate of reference customers ready to rise to the occasion and evangelize on Vertex's behalf. And even though the European economy has been slow in 2023, we have built our presence there pay dividends for years to come, not just in the short term. I already highlighted the European deal we won in the pharmaceutical industry, but we also won the largest VAT compliance deal in our history with a European publisher. This deal was driven by customers' desire to improve controls and reduce risk in VAT compliance across 24 different countries. We won this business in part because of the reference accounts we were able to provide in Germany. In fact, we were the only competitor that could provide viable references in that market. In the past, VAT was a very simple and easy to calculate tax. The European VAT tax regulations were nothing like the 12,000 different jurisdictions we deal with in the U.S. Generally speaking, there is one VAT rate per country. But that is getting more complex, and the global expansion of e-invoicing regulations will only exacerbate this. E-invoicing is a global trend that is accelerating, and there are no signs of it slowing down. Over 50 countries have already adopted different forms of reporting requirements, and several other major economies, including France and Germany, have indicated they will soon follow suit. Simply put, e-invoicing requires companies to remit information on sales and the associated VAT calculation in real time. at the point of purchase so governments can reduce the VAT gap, which is the difference between what they expect to collect and what they actually collect. To address the e-invoicing opportunity, in October at Vertex Exchange, our North American user conference, we formally announced our partnership with Beguero. As the CEO, join me on stage in front of over 1,000 attendees. Our partnership with Beguero adds their e-invoicing cloud network to Vertex's tax compliance portfolio, providing our customers with a seamless set of tools for compliance with the latest e-invoicing and continuous transaction control regulations globally. Throughout the conference, we jointly met with customers and discussed how our differentiated single cloud platform helps companies manage continuous compliance for e-invoicing, VAT, and sales and use tax, providing a true global compliance solution. Customers voiced their enthusiastic support for the integrated solution, and we came away from the conference with several joint opportunities. Equally exciting, this week we announced a new partnership with Shopify, in which we became the first global tax technology provider to join the Shopify Tax Partner Program. This partnership will enable Shopify's customers to automate tax calculation and compliance on a global scale. We are excited about this partnership with one of the major providers of internet infrastructure for e-commerce, which provides access to an entirely new ecosystem of prospects for Vertex. When I think about all we accomplished in the third quarter, it all comes down to a focus on delivering great customer experiences with powerful solutions and trusted relationships. This is what drives our success. At Exchange, I was excited to share that once again, Vertex has been recognized with IDC's SAS Customer Satisfaction Award for Tax for overall customer satisfaction. This award is incredibly meaningful to me and the Vertex team, not only because we are the only indirect tax technology company to be recognized, but because it is based on the direct feedback of customers. It is the recognition of our relentless commitment to deliver an exceptional customer experience This is something we do not take for granted, and it is essential to be the leader in the middle and enterprise markets. Finally, I'd like to share a few thoughts on the topic that is top of mind for most businesses today, artificial intelligence. Let me quickly highlight what AI means for our business and how we plan to capitalize on the enormous opportunity it presents. At Vertex, we've been using AI machine learning for years. And now we're moving into generative AI and large language models, which can generate new solutions from existing content. We believe GenAI has the power to revolutionize how we approach indirect tax software. By combining human ingenuity with GenAI capabilities, we can optimize workflows and elevate user experiences. Our GenAI-related R&D spend is focused in three main areas, content curation, customer experience, and customer data insights. We will be enabling GenAI co-pilots within our user interfaces to assist our customers with processes like product categorization or system configuration, or to access product knowledge quickly and easily. And on the new product front, we are delivering tools that will help our customers gain additional insight from tax data to make smart business decisions. This is perhaps the biggest area of opportunity for Vertex because our software has insight into literally every transaction the company executes down to specific SKUs and precise geolocation. This was a very well-received element of our keynote at the Vertex Exchange, and several customers and partners have since stepped forward to be product design partners in these areas of investment, which is consistent with how Vertex secures early adopters and ultimately built its leading position in the enterprise market. John will now take you to the financials. John?
spk01: Thanks, David, and good morning, everyone. Today I'm going to review our third quarter financial results and provide guidance for the fourth quarter and full year of 2023. Total third quarter revenues grew 14.9% year over year to $145 million, exceeding the upper end of our quarterly guidance by approximately $2 million. Subscription revenues increased 14% period over period to $121.3 million. Our services revenues grew 19.5% to $23.7 million, and cloud revenue was $54.6 million in the third quarter, up 24.8% from last year. As David mentioned, our customer metrics remain solid. ARR was up 17.8% year over year. NRR was 111%, and GRR was 96% in the third quarter. And AARPC, which is based on our direct customer count, was $112,690 in the third quarter, up from $109,170 in the second quarter of 2023. Non-GAAP gross profit for the third quarter was $103.4 million, representing a gross margin of 71.3%. This compares with $87.6 million and 69.4%, respectively, in the same period last year. Non-GAAP gross margin on subscription software revenue was 78.3%, and non-GAAP gross margin on services revenue was 35.3%. Turning to non-GAAP operating expenses, in the third quarter, research and development expense was $15.4 million compared to $9.8 million last year. With capitalized software spend included, total R&D spend was $28.4 million for the third quarter, which represents 19.6% of revenue, as compared to 15% of revenue in the prior year period. Our selling and marketing expense was $31 million, or 21.4% of total revenues. This is the fourth consecutive quarter that selling and marketing expense has been relatively steady in the low $30 million range, reflecting the moderation of our investments in the go-to market over the past year. General and administrative expense was $31 million, or 21.3% of total revenues. This is down approximately $2.3 million sequentially, as some of the consulting expenses related to our second quarter ERP conversion did not recur in the third quarter. We expect relative stability in G&A expense on a dollar basis going forward, reflecting the conclusion of our heavy growth investment period. Adjusted EBITDA was $26.6 million in the third quarter of 2023, an increase of $5.9 million year over year, and exceeding the upper end of our quarterly guidance. Operating cash flow was $27.6 million, and free cash flow was $9.1 million in the third quarter. As the fourth quarter is usually our strongest cash flow quarter for the year, we expect positive operating and free cash flow for the full year 2023. We ended the third quarter with $49.5 million in unrestricted cash and cash equivalents. Total bank debt was $47.4 million, and our investment securities totaled $8.3 million. For additional liquidity, we also have $200 million of unused availability under our line of credit. Turning to guidance, in the fourth quarter of 2023, we expect total revenue in the range of $145 to $147 million, which would represent 11.4% year-over-year growth at the midpoint. and adjusted EBITDA in the range of $27.5 to $29.5 million, which would represent a year-over-year increase of approximately $7.5 million at the midpoint. This results in an increase to our full-year financial guidance as follows. We now expect total revenue for the year to be in the range of $562.5 to $564.5 million, which represents 15% full-year growth at the midpoint, up from 14% at the midpoint in our prior guidance. We are also increasing our full-year adjusted EBITDA outlook to a range of $96.3 to $98.3 million. Our new adjusted EBITDA guidance represents a year-over-year increase of $18.6 million at the midpoint, an increase of over $2 million compared to our prior guidance. We now expect cloud revenue growth of approximately 25% for the full year compared to 27% previously. This is due to a slight mix shift in the business to higher margin on-prem software revenue. As a reminder, for new deals, we are price agnostic between cloud and on-prem deployments. David will now make a few closing comments before we open up for Q&A.
spk00: David? Thanks, John. So to wrap it up, it was another great quarter for Vertex. We have built an execution engine that is delivering strong and durable financial results. in what has been a challenging economy for many SAS companies. We're fortunate that our offerings are a must-have, not a nice-to-have for our enterprise customers. Tax compliance is required in strong and challenging economic times. This is what makes our solution so sticky and is the foundation of the consistency in our GRR and NRR. With the investments we've made and the results they are delivering, Over the next few years, we see a clear path to the Rule 40 metrics, long-term revenue growth in the mid-to-upper teams and EBITDA margins in the low-to-mid 20s. Unlocking this kind of performance was the North Star of our growth investment. And from here on out, it's about delivering the same consistent execution that we have since we went public in mid-2020. I'm confident the Vertex team is up to the task. With that, we'll take your questions. Operator, please go ahead.
spk06: Thank you very much. We'll begin the question and answer session. To ask a question, you may press star then 1 on your touchtone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. And if you need to withdraw your question, please press star then 2. At this time, we will pause momentarily to assemble our roster. And our first question comes from Chris Quintero from Morgan Stanley. Chris, please go ahead.
spk05: Hey, guys. Good morning, and congrats on the strong set of results here. Net new ads came in kind of the highest for Q3 in maybe kind of four years. So any sense of what the channel mix is of where these new customers are coming in from? You talked about continuing to accelerate momentum with SAP and Imagine some nice customer wins there. So I'm just curious how big of a contributor maybe the partnership with SAP was in the quarter.
spk00: Yeah, Chris, appreciate the question. SAP clearly is a strong tailwind given all the investments we've made right now in new offerings in the SAP space, the LCR Dixon acquisition, and all the work we're doing with their go-to-market teams and our partners. Collectively, that has clearly started to improve our pipeline and is creating a nice tailwind. But what's been really great is We're able to leverage the playbook we've been running in SAP, and we're starting to improve execution in Microsoft NetSuite Workday. And we had some really nice wins. And so while AARPC did rise nicely, we actually saw a good diversification of wins across the different ecosystems we're focused on.
spk05: Got it. That's very helpful. And then on the fewer conversations around moving to the cloud, did But what's your sense? Do you think that's more kind of like macro-driven, more secular, and as more kind of existing customers stay on that on-prem version, does that change your calculative thinking around pricing between the two different versions?
spk00: As you know, we made the switch to have the same pricing for cloud that we do on-prem. So we're getting the same subscription revenue regardless of whether an existing customer is expanding their wallet share with us with another on-prem license or In unique fact patterns, like the one we highlighted in the call, we're a defense industry. There are certain governors on where they can have their data, and being able to support them where they're at has always been a key differentiator for us, Chris. And so I'm really pleased with the actual – we're able to sustain such strong cloud growth and yet grow AR even more, and margins picked up as a result because of the – more profitable for us when they're buying on-prem. So it's actually been a really nice shift in strategy that's working incredibly well for us.
spk08: Excellent. Thanks, David.
spk06: And our next question comes from Matt Fall from William Blair. Matt, please go ahead.
spk04: Yeah, great. Thanks for taking my question and nice results. Wanted to ask on the strong NRR number, I think it's the second quarter in a row of a record level there. Is this sustainable and perhaps is there even additional upside to this metric? Thanks.
spk00: You know, Matt, a key part of our strategy was to invest in building out a customer success function over the last several years and combine it with the new product suite that we've been expanding and the acquisitions we made all so that we could better serve our existing customers. And I think what you're seeing is the execution on that and the maturity of that strategy is playing out really nicely. We don't guide to NRR, but I'm certainly pleased with the progress the team is making to make sure we're delivering value across our entire customer base.
spk04: Great. And then just wanted to follow up. on the commentary around fewer on-prem migrations. If you could just give a few more details on what's driving that, thanks.
spk00: Yeah, so one of the things we've always talked about, Matt, in our process is we meet the customer where they are in their digital transformation journey and support them as they're ready. And I think our GRR proves when they're ready, they are migrating with us because it's much more about the content than it is the underlying platform. And so I think it's just episodic to where customers are in their journey with migrations that that ebbs and flows a little bit. But fundamentally, not seeing any change in GRR, and the fundamental shift continues. I think it's also important to remember that 90% of all the new logos that we're winning are on the cloud. So we're still leading with cloud, and it is where we see the bulk of our new logos. But we've got a wonderful install base, and some of those customers are just on their journey at different paces.
spk08: Perfect. Thank you. Appreciate it.
spk06: And we now have a question from Joshua Riley from Needham. Joshua, you may proceed.
spk12: All right. Thanks for taking my questions. Nice job on the quarter here, guys. What are you seeing in terms of customers allocating budget to your category of products, maybe exiting 2023 versus a year ago? Are you seeing larger budget opportunities year over year, which it appears that's the case, given some of these large wins? And what, if any, macro risks do you see exiting the year that could maybe impact some of the spending to close out the year?
spk00: Josh, always good to talk to you. You know, I think, you know, fundamentally, there's three major tailwinds that affect our opportunity set. The one is business model changes, M&A, and we highlighted a couple of things we saw in the quarter where M&A deals were happening and we were getting expanded wallet share. You've got the regulatory environment, which is only getting more complex as governments are taking on more debt and looking for new ways in the indirect space to raise revenue. And then lastly, the ongoing digital transformations that businesses are going through. And I think that diversification of business drivers has given us the consistency of performance. And I think it's much more about our execution against those drivers that's driven our numbers up so much this year. And, you know, certainly we haven't guided anything for 24, but those three factors work in a really nice balance for us. And I see that continuing as we move forward fundamentally.
spk12: Got it. And then you had a nice beat on the operating income here in the quarter. John, can you help us think about the operating leverage going forward, you know, without guiding to 2024? Should investors, should, you know, we assume that we will continue to be in a period of harvesting, the investments that you've made, or is there another cycle of spending maybe coming in 2024? Thanks, guys.
spk01: Yeah, great question, Josh. Thank you. Yeah, as I think about leverage and kind of how we think about that moving across the years, again, we've talked about G&A being an area we think there's opportunity for leverage there, and that's an area that we'll continue to be focused on. Again, having the ERP upgrade behind us and kind of moving forward with that, we feel very good about the opportunity to be able to leverage that going forward. And I think you've seen in our results the selling and marketing expense has been fairly flattish for the last handful of quarters. And so that's another area that, again, after we got through the big build period in that 21-22 timeframe, you're starting to see a little bit of moderation in that area. So there are a couple of the areas that I would say that we feel good about leverage. Again, R&D is one we're always going to be very mindful of because that's kind of the key to our future success. We'll continue to monitor that and determine kind of what the right spend area is there. But again, I always hate to put a little bit of a governor on that, just given the opportunities that are out there with our blue chip customer base.
spk06: And we'll proceed with a question from Steve Anders from Citi. Steve, go ahead.
spk11: Okay, great. Thanks for taking the question this morning. I guess I'm going to ask a little bit about the Shopify partnership that was announced recently. I guess, how does this relationship kind of come together and evolve? And how are you thinking about how this changes the customer base and how you kind of go after and attack the mid-market moving forward here?
spk00: Yeah, super excited. Steve, about this new opportunity. The team has worked incredibly hard. It started because we had a number of customers that had made acquisitions over the years or whatever and suddenly had a division that was using Shopify, and they were not comfortable with the answers they were getting in tax relative to what they were getting in ERP. And so our customers and our team went to Shopify and talked about new opportunities we could work together if they would open up their API. as they were aligning their strategy to move up market to the enterprise space, they saw it as the natural adjacency of what they would want to do in tax was to work with us. And so it really has played out perfectly. And I see it as opening up, as you note, both the middle market and the enterprise market to align well with Shopify's strategy.
spk11: Okay, great. Great to hear. And then, John, I guess I just want to get a better sense for, you know, now that we're through the ERP implementation, you know, did that have any impact on, you know, billings or cash collection in the quarter? And, you know, I guess what kind of recovery did you see from 2Q on that front and 3Q? And how should we think about that going into Q4 as well?
spk01: Yes, Steve, good call out. On the last call, I did mention that we did see a little bit of a slowdown in some of the collections at the end of the second quarter. I think as mentioned, you know, we started to see that come back in the third quarter and feel very good about that. Now, you know, as I think about, look to the fourth quarter, fourth quarters are typically our largest kind of cash generation quarter. A lot of the billings go out, a lot of those year-end customers. And so we feel very good about the processes and where we stand with respect to the new ERP system. And so I don't know that there's any significant change with respect to, you know, what we should think from a results standpoint because of any of that, because of the move to the new system.
spk09: Okay, perfect. Thanks for taking the questions this morning. Thanks very much, Steve.
spk06: From Adam Hodgkins from Goldman Sachs. Please go ahead.
spk14: Great. Thanks for taking my questions. David, I just wanted to follow up on the partner front. A lot new here with SAP, Microsoft Workday, and now Pagaro and Shopify. I recognize there are idiosyncratic drivers of all of these, but if we take a step back Is there any commonality in what is giving you guys the edge in each of these ecosystems and why things are inflecting now?
spk00: You know, I think the market we play in is the most desirable market, the enterprise and upper mid market. And that's where these players all want to align. And given our brand and reputation, our partner ecosystem with the SIs and big four and the influencers that are so critical to winning these deals, I think they see they can, you know, there's a real symbiotic you know, back to Shopify as a great example, we're going to help them win deals in the enterprise space. I mean, that's part of their rationale for working with us in that opportunity is we can actually help them grow their base as well. And so I think that's the symbiotic. Whether you look at a Pagaro, which sees itself already as an enterprise and mid-market player, they're going to get access to a much broader customer base with a much larger invoice volume, which they see as very attractive for their growth opportunity and it works perfectly with what we need to do to support our end-to-end compliance needs for our customers. So I think that's the reason you see the magnet being drawn our way.
spk14: Okay, that's really helpful. And then I noticed you added Chirag Patel as CSO inter-quarter. What was the driver of making the change for that role, and what gaps are you looking to fill there?
spk00: Yeah, Chirag brings an incredible resume. He's a serial entrepreneur, was at EY. has had his own startup businesses over the years, successfully transitioning those, grew up his legacy in Oracle, so he understands our space incredibly well. And as we think about innovation, John was highlighting R&D spend and the importance of that. We still see a lot of frontiers where there's opportunities, and I think Chirag's going to bring a keen eye and a discipline that will help us be even more efficient and effective at driving new opportunities in the market. So I'm really excited about bringing that kind of talent into Vertex.
spk14: Okay, really helpful. Thanks, David.
spk00: Yeah, good talking to you, Adam.
spk06: And our next question comes from Alex Sklar from Raymond James. Alex, please proceed.
spk02: Great, thank you. Dave, on the e-invoicing partnership with Figueroa, can you just help frame what percentage of your 4,300 direct customers have international operations that e-invoicing is going to be relevant to? And then any rough range in terms of what an ACV for that solution might look like, given you're working with a partner there?
spk00: Yeah. You know, I can't – I mean, all I can say is, you know, the predominance of large multinationals by nature at the enterprise space and upper mid-market space operate in more than one country. So it's certainly a unique opportunity that our base is seeing as a problem set that they've been solving with point solutions and they're not happy. And it was a key driver to the whole strategy was to bring together a global solution with a global provider. And we really see it as a great win. We haven't gotten into any of the pricing on a public basis, but fundamentally, if you think about the invoice volume that the types of customers we work with running through these countries, it's certainly a We see it as a very sizable opportunity as we think about our revenue growth rate looking forward in, you know, 24, 5 and beyond as customers start to, you know, move to more of a global solution for their e-invoicing. Okay, that's great color.
spk02: John, just following up on Steve's question regarding free cash flows, outside of the billing timing and that snapping back there, can you just give some added color on the right way to think about EBITDA to cash flow conversions? And if there's any way to quantify what may have been a non-recurring component of CapEx this year as we think about 2024?
spk01: Yeah, I guess a couple of ways to think about that. From an EBITDA to cash flow standpoint, again, I think we talked a little bit this year that we would be certainly free cash flow positive. I think longer term, what we've seen is we've seen that in the past, I can tell you that the company has operated about a kind of 70% or so kind of free cash flow conversion from EBITDA. I anticipate certainly we'll be able to get back there as we kind of move through these investment cycles like we're doing now and get into the right cadence there. So we feel pretty good about that. As far as CapEx goes this year, again, I would tell you there's probably the best part in the area of about high teens in terms of millions of spend that would not recur in the following year. So, again, related to some of these infrastructure items that David had talked about. So, you know, in that range, that's what I would guide you to in terms of kind of non-recurring. But, you know, obviously there's continued spend in the capitalized software and other areas that will recur. So we'll keep that out there. But that's what I think from a non-recurring piece.
spk09: Okay, perfect. Thank you both for the answers. Yeah, thank you.
spk06: And we'll proceed now with a question from Samad Samana from Jefferies. Samad, go ahead.
spk13: Hey, guys. Thanks for taking my questions. This is Jeremy on for Samad. Follow-up on the net ads. It looked great all around, but I think direct came in a lot higher than we expected, given the emphasis on the indirect channel. Can you talk about what drew up strength there as well, and is there an opportunity for this to remain elevated?
spk00: I think there... Great question. I think there's basically, if you think about our focus in the playbook we're running in NetSuite and Microsoft and Workday, I think we're beginning to build the type of execution and the brand that we hope to. And we're going to continue to run that playbook firmly in that space. And I think the team's done a nice job of securing enhanced new logo wins. We don't prognosticate in terms of going forward what that's gonna look like, but I'm really pleased that we've disciplined ourselves to a few ecosystems and the teams are running across the partner ecosystem and the tech firm in a very focused way and you're seeing that kind of execution in the numbers.
spk13: That's useful color. And useful color on some of the customer behavior on cloud versus on-prem. I guess, have you noticed any additional change from the close of the quarter through October and November, whether that's change in deal cycles or anything like that?
spk00: I don't have any specifics on change in deal cycles this early in the quarter, but, you know, fundamentally, everything we're doing is leading cloud. As I said, I think 90% of our new logos are cloud anyways. And you're still seeing that cross-sell where existing customers who have on-prem for one module will advance in the cloud with a new module. And so we still see that opportunity, and that is really where the teams lead, but no new shift in mix in any way. And as I noted earlier, with our new on-prem pricing, we're actually enhancing gross margins when they go that way because obviously we don't have to bear any of the on-prem costs, the hosting costs. So it's actually working out strategically very well for us.
spk08: Gotcha. Thanks for taking my questions, guys.
spk06: And our next question comes from Pat Walravens from JMP Securities. Pat, please go ahead.
spk10: Oh, great. Thank you. And congratulations, you guys. It's great to see the performance here. All right, David, what is the – most important thing for Vertex to get right in 2024?
spk00: In 2024, execution focus that continues to drive operating leverage. That's what we're going to be. That's where we're really heads down. We've come through a big investment cycle for the last several years. We've put ourselves in a place, and now it's about executing and reaping the margin performance that we expect as we look forward.
spk10: Awesome. And then if I could do a follow-up. You mentioned customers increasing their entitlements a couple times with different customers, which I thought was super interesting. What is driving that, and how does it work when they increase their entitlements?
spk01: Yeah, Pat, this is John. I'll take that. I think what we're seeing is that we're seeing a number of different expansion opportunities with existing customers. And so what that typically means is they're using the same products, but they're expanding their use to different divisions, different areas, different geographies. And then when they do that, they typically roll through a pricing tier that we've created. And when they roll through that pricing tier, then we have the opportunity to increase the annual amount that we charge. So that's the typical cadence that we see and the reasons for people breaking through.
spk00: Dan, if I could build on that, Pat, it's a really good point John made. And I think it's important to remember that we go in and we solve a problem for a large multinational. We're only solving it typically in one division or one operating area of their business. And so that just creates an LTV opportunity over time, especially if we've now built out our customer success function where they're going back in and talking about what about division B, C, D, and E that we can add the sales tax that we've covered in division A. And so that's really what you're seeing in that example is where companies are consolidating more of their other units where they're either using a competitor or using an on-prem or an in-house solution that they then want to say, why don't we just standardize across more of our divisions on Vertex?
spk09: Great. Thank you.
spk06: And now let me just remind you, if you would like to come into the question queue, please press star 1. And we will continue with a question from Daniel Jester from BMO Capital. Daniel, please go ahead.
spk03: Hey, this is Kyle Ambrasseri on for Dan. Thanks for taking my question. Could you just dig a bit further into the Solera Cloud migration, I guess? Does this change any sales strategy in Q4 or, you know, Any changes there? How are you thinking about that? And then I guess how you're preparing for 2024. Do you guys expect consistent trends heading into the new year?
spk00: Yeah, certainly no change in strategy. I think, again, the real focus is on execution. You know, we've worked hard to put ourselves in this position. The team's done amazing work. We've gone through the investment journey to get to this point. And now it's about execution. So no, no, absolutely no shift in strategy. As far as 24 goes, you know, we've not launched guidance yet, but we clearly are seeing the tailwinds that we've highlighted around things like SAP and the regulatory environment very much supporting the type of performance that we expected when we embarked on this strategy.
spk03: Great. Thank you. And one quick one for me. So I appreciate the The color on Shopify. I guess, how are you guys thinking about any more or any additional type of marketplace or e-com growth in the business? Thank you.
spk00: You know, we continue to work on the platforms where our customers are doing business and looking for new opportunities to expand in partnerships there. So we're going to continue to be very disciplined in areas that we think open up a considerable customer-based opportunity for us. to bring our capabilities to bear. And Shopify clearly presented that, and we're super excited to be partnering with them. And we'll continue to look that way. Obviously, we've done other platforms like Miracle and really seen great growth there and some others. But it's all driven by where our customers at the middle and enterprise market are doing business is where we need to be playing.
spk01: Terrific. I'd like to just add one thing. Unrelated to this matter, I just wanted to point out when Alex Sklar asked the question a bit back about non-recurring CapEx spend, I answered the question with respect to the ERP spend that we had. That was the total amount of ERP spend. About 60% or 65% of that spend happened last year. The other portion happened this year. So I just wanted to draw a line of clarification there. That was the total cost, not just the cost in the current period.
spk09: So thank you very much.
spk06: And this concludes our question and answer session. I would like to turn the conference back over to Joe Corvalli for some closing remarks.
spk07: Okay. Thanks, everybody, for joining us today. If you have follow-up questions or if you'd like to schedule additional time with the team, please send me an email at ir at vertexinc.com. Have a great rest of your day, and we look forward to speaking with you in the coming weeks.
spk06: The conference has now concluded. Thank you for attending today's presentation, and you may now disconnect.
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