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Operator
Ladies and gentlemen, thank you for standing by, and welcome to the WIC's Q1 2021 Earnings Conference Call. At this time, all participant lines are in a listen-only mode. After the speaker's remarks, there will be a question-and-answer session. To ask a question during the session, you will need to press star 1 on your telephone. Please be advised that today's conference is being recorded. If you require any further assistance, please press star 0. I would now like to hand the conference over to your speaker today, Maggie O'Donnell, Director of Investor Relations. Thank you. Please go ahead.
Maggie O'Donnell
Thank you, Cindy. Good morning, everyone, and welcome to WIX's first quarter 2021 earnings call. Joining me today to discuss our results are Avishai Abrahami, our CEO and co-founder, Nir Zohar, our President and COO, and Lior Shemesh, our CFO. During this call, we may make forward-looking statements, and these statements are based on current expectations and assumptions. Please consider the risk factors included in our press release and most recent Form 20F that could cause our actual results to differ materially from these forward-looking statements. We do not undertake any obligation to update these forward-looking statements. In addition, we will comment on non-GAAP financial results and key operating metrics. You can find all reconciliation between our GAAP and non-GAAP results in the earnings materials and our interactive analyst center on the investor relations section of our website, investors.wix.com. With that, I will now turn the call over to Abhishek.
Cindy
Hi, and thank you for joining us today. I'm sure you all heard the situation here in the last 24 hours, and I want to report that everybody in WIX is safe at this moment, and and nobody got hurt. Obviously, in this country, we are all very well aware and have the knowledge of how to keep ourselves safe, and so we do that, and we know how to work in those situations, so I don't see any or predict any disruption to our business because of the situation, wishing everybody that we'd actually be resolved as quickly and as safely as possible. I want to say that in WICs, we have Jewish, Muslims, Israelis, Palestinians, all working together to deliver a product. And we think that this is the best way to create peace, by working together to do amazing things. And going back to business, I want to mention something else. About a year ago, we were asked, how will weeks do after coronavirus has passed? And we are starting to be at the end of that. And we predicted that we think we're actually going to grow faster at the end of the period of coronavirus. And today we can say that we've probably been correct. You see that the numbers actually show that we're actually growing faster. And a lot of it is due to the diversified nature of our business. We don't just serve one specific segment that is all about online. We actually serve many different things from restaurants to events to restaurants and fitness centers. And as the offline world is coming back, we also grow faster. Another factor, I think, is that the more time, as time passes, we can continue to learn about the advantages of a SaaS model compared to a bunch of hosting companies coming together, open source software where you don't have any way to maintain it, you need to spend a lot of energy just to have it running. And, of course, security risk and very hard to modify. So this old model, I think, compared with our new model, I think the gaps are growing and the knowledge of how much more value you get with it is also spreading. And I think all of that is contributing to our continuous growth. I'm very excited about 2021 and, again, wishing everybody to keep safe. And with that, let's go to your questions.
Maggie O'Donnell
Great. Thank you, Avishai. Operator, I think we're ready for our first question.
Operator
As a reminder, to ask a question, you will need to press star 1 on your telephone. Your first question comes from Ron Josie from JMP.
Ron Josie
Great. Thanks for taking the question, Abhishek. Glad to hear everything's safe there. Hopefully that continues. I want to ask two, please. One, just something you just said, actually, Abhishek, if you can provide some more details. I think you said as the offline world comes back, we grow faster, right? And so can you talk about that specifically? Clearly we have the point-of-sale product and others, but any insights that you're seeing that gives you confidence there would be great. And then one other question that we constantly get, I guess, is just you're seeing continued strength in global payment volume. I think you reiterated the $10 billion-plus goal this year, and net revenue retention is improving, I think. But can you just talk about potentially being more aggressive here in sales and marketing? I mean, it's hard to say given how much how fast sales and marketing grew. But just talk about how you might be able to move faster, or do you want to? Is this a regulating growth because of product launches and things along those lines? Thank you.
Cindy
Of course. So as the offline world comes back into business, right, I think a lot of them had a chance to think about what they want to achieve, how they want to grow. A lot of new businesses are being founded as a, A lot of businesses were closed. And I think this is something that allows us to actually provide really good solutions for those customers and help them in their recovery or rebuilding of a new business. And because of Wix, again, right, if you look at some of our peers, you see that they are focused a lot about online transaction. But we also support a lot of the offline activities, right? So restaurants, events. consultants, right, doctors. There's so many things that we serve that are based a lot on offline activity. And as that segment recovers, right, it's more than a composite for the online business since that we're growing really fast in COVID. I think that this is what we're seeing now, and that's why we're feeling confident that what we're predicted a year ago about going faster after COVID is really what is happening now.
Wix
Hey, Ron, it's Nir. About your second question, so it's a great one, and, you know, obviously we're not in the position to put numbers against it at this stage, but definitely and absolutely we're looking into being more aggressive in sales and marketing. And I think that we're seeing two key trends interesting changes in what happens in our model that are driving us to look into it and even experiment in it. First and foremost, the big returns and the shift of people to do business online that we've seen already last year just continues. That's clear. Above that, there are two interesting factors that we're looking into. One is the fact that Now that we have more and more businesses that are commercing, and as Avishai said before, the online commerce for us is diversified. It's not only about online retail stores, but it's also about services and restaurants and hotels, et cetera. And we see significant growth there. It also means that as we start garnering that GPV, it starts accumulating into the cohort value, which makes us think about how and when do we want to be more aggressive towards that. And the second factor, which is also very interesting and also has a big impact on the core value, are the partners, which are growing. And they are multipliers, basically, because they are, you know, the one designer, the one partner will build multiple websites, in many cases, websites with GPV. So generally, they are bringing much more value to the table than just a regular subscription. And those two things are definitely things that get us to go deeper in understanding how we can be even more aggressive on sales and marketing going forward. Great. Thank you.
Ron Josie
Great. Thank you.
Operator
Your next question comes from Yagal Arounian with WebBush Securities.
Editor X
Hey, good morning, guys. Thanks for taking the question. Glad to hear yours. Thanks, Nathan. Hopefully things resolve safely and quickly there. Two questions. One, just maybe can you help us think through the guidance relative to the BEAT and 1Q? So the collections, you're guiding above the BEAT, so you're carrying forward and adding to the collections guidance. On the revenue side, it's kind of opposite. The raising guidance is lower than the revenue BEAT and 1Q. So can you just help us think through those dynamics there? And I guess I want to ask on Wix 2X and Editor X in general. Can you talk about how that can help give more traction to Editor X? I know it's got good traction already. And maybe a little bit more color just around Editor X and how it's contributing and what it's doing so far since it came out of beta.
1Q
Yeah. Hey, guys. This is Leo. I will take the first question. So in order to answer it, I will actually try to explain it for both business solution and creative subscriptions. Let me start with creative subscriptions. I think that we had a really great quarter, kind of setting a new baseline, by the way. When we look at the overall growth that we expect at this early stage of the year, is in a way it's already the growth that we've seen last year. So I think that it's kind of amazing where we are setting a new baseline. Specifically about the first quarter, so actually, you know, we saw everything that is happening on a positive way. You know, conversion moving up, ACPS is actually increasing, net ads actually increasing by 50% on a year-over-year basis. That said, we were still a bit less than our expected numbers for the first quarter for creative subscription because of a certain channel partnership deal that actually pushed further to the second half of the year. So this is the reason why we see creative subscription came actually a bit low than what we have expected last time. On the other end, business solution was actually more than what was expected, mainly because of two reasons. The first one is payment that was performing amazingly well. And the second one, and I guess that it was a much higher seasonality effect with regard to G Suite. So we actually sold more G Suite than more than ever. Now, when we think about the revenue and this change of mix, it actually has a different impact on revenue, meaning that business solution is recognized immediately while creative subscription is recognized over time. So this is why we actually are beat by a few, one or two million dollars on collection, but much more than that on revenue. Now, when we look for the entire year, You know, collection, you know, there is no change. I mean, this certain deal actually pushed to the second half, but its revenue actually pushed to next year. So this is why you see a lower effect or lower increase of guidance on revenue compared to the first quarter bid. So this is in a way explanation in, you know, just to summarize, it's a different mix of product. But still, you know, the first quarter actually, as a full quarter, came much better than what we've expected.
Cindy
In regards to color about Editor X, so I think that we are very happy about the results for now. It's going really fast. It's, of course, obviously, small numbers because it's a new product, but We can see that the growth is probably the fastest that we had in any product before. Just to put it in perspective, it's 50% quarter over quarter. The thing about this product, right, it's something really new there, and I'm going to explain. So, obviously, it has this fantastic editing environment in which you can build, design your site, right, and this is something that we should all be doing. And designers expect that. But the one thing that Editor X has that is not so expected is that it has such a strong backend, right? So you can actually have databases, you can do scripts, you can connect between different applications. And this is something that is starting to resonate in the market. And I think that's kind of like make people really surprised that this is not another web editor. It's actually a full solution for pretty much anything they want to achieve and build. And we're seeing that this is resonating now and I think we're going to enjoy it. that message and those abilities in the next year. So 50% growth quarter over quarter, and I think bigger and bigger projects being built on that. It's going pretty well.
Editor X
Thanks, Guy.
Operator
Your next question comes from Bernie McCernan with Needham and Company.
Bernie McCernan
Great. Good morning. Thanks for taking the question. Just two for me. I was wondering first if you could just comment on what's driving the higher take rate expectations on the thought to exceed the 1.25 to 1.3. And then secondly, just on the users or on the builders, 340,000 in the quarter, up 25%, I believe, from the end of last year. What's driving the growth there? And can you remind us how builders find clients and what role you play in that? And then also, if you have any insight into how their earnings have been trending, especially with so many more joining the platform. Thank you.
Wix
Hey, Bernie. It's Nir. I'm going to take the first question about payments and the take rate. So, you know, we kind of touched about it last time, and I think it's worth expanding. There's a few things that we're doing. It's not one thing, but I think all of them eventually drive that increase in take rate. One is just general keep on improving the product itself and get more and more of our customers to select Wix payments as their preferred go-to payment solution when they're on board on Wix. And that definitely is something that is driving it up. The other thing is is basically expanding with experiments into countries and geographies that currently we do not support. So naturally, once we do that, we get deeper into the GPV running in those geographies. And lastly, I think it's worth mentioning the initiative we have around our POS. It's still early. It's in a soft launch mode. but we expect it to keep on increasing throughout the second half of the year indefinitely into 2022. And that's another great value that is, you know, naturally it expands our reach into the GPV again because it suddenly connects us to the offline component of it. And also from what you're already hearing from the users who are participating in the soft launch, they are extremely happy about it because it connects all the dots for them. It connects basically, it's not only about the website, it's really an operating system for their business now because they have the website and the web and the mobile versions of it. They have the back office. They have the online payments, and now they can also connect offline payments. So everything is happening in one place in a very seamless manner, so they're very, very happy. And, of course, that will increase our take rate on the GPV. Over time. Second part. Sure. So in terms of the partners, as you can see, we've seen a very significant increase there. I think it was roughly a four-month difference at a 25% growth to 340,000 partners. There are multiple ways in which they find clients. Some of them they bring on their own. Another big part is the Wix marketplace that drives a lot of traffic of people who come to Wix. They either don't want to do it themselves really or they start and they bump into some hardship on the way and decide that they want to have someone professional do it for them and we help do the matchmaking there. And then we also are developing all the time more and more partner programs and benefits. We have the account management team working out of mainly New York but also already in other geographies, just helping them run the business better, get more traffic and more clients. but also understand their product needs so our side of the product becomes better so we can be more successful with the more professional audience.
Bernie
Great. Thanks for taking the questions.
Operator
Your next question comes from Deepak Mathavanan with Wolf Research.
Deepak Mathavanan
Hey, guys. Thanks for taking the question. Can you provide additional color on what specifically led to trends below forecast on the creative subscription side from the channel partnership that you noted? I mean, along those lines, how should we think about the size of the subscription business currently between various buckets, like individuals buying a product directly, coming from agencies, partnerships, and then other professionals doing it? Anything you can share there qualitatively or quantitatively would be great. Thank you so much.
1Q
So with regard to the first question, Deepak, about the channel partnerships, you know, this is something that is still not that significant at Wix. I think that I believe that, you know, next year it will be more significant. And this is part of the thing that, you know, also Abish I mentioned before about Wix serving you know, more and more people. And, again, I think that, you know, essentially we are talking about B2B. And B2B has its own, you know, kind of way of closing agreements. And in a way we are learning that, obviously. But this specific deal was actually pushed up to the second half of the year. I assume that it's going to be closed. Again, it's not something significant. It's a few millions of dollars, but obviously it has an impact. I think that we better understand how to forecast those kinds of deals, but we are going to see more and more of them in the future. Obviously, the core of our business is growing and growing fast. We mentioned that. We saw that the net The net subscription has actually increased by 50% on a year-over-year basis. So I do believe that this is kind of the core that is still going to continue to grow. And in addition to that, we are going to see more and more B2B businesses using Wix because essentially, you know, it's the best platform ever. So obviously, you know, when someone has a different kind of customers and you want to serve weeks, it's actually contributing to his own success. But again, it's not something significant for our business this year. I'm not sure that also next year. But it's really, really interesting.
Deepak Mathavanan
Got it. Got it. No, that's very helpful, Ihor. And then if I can ask one quick follow-up. It's a little bit of a big picture question. How much do you think is the $10 billion in GPV or $10 billion plus in GPV that you're kind of expecting this year account for the total potential of the platform? You talked about expanding it into more geographies, but are there more verticals, more different types of businesses that you can roll this out, say, over the next two to three years and then potentially take this $10 billion to significantly higher levels on the platform?
Wix
ADPAC, it's near. So I would say yes, absolutely. I think that you already see that about 40% of our GPV is coming from the non-online stores segment. And that will expand, okay? It will expand because we're still missing components of what's needed there for the full business solution for them. as well as critical pieces, I would say, like the POS that I mentioned before. If you're running a yoga studio, then you might do some of your transactions online, but you definitely need something physical that can be deployed and used quickly when customers and when the trainees come in. I think you've seen that we're improving and expanding the product. We're going to expand the POS solution. Some of our acquisitions to date are aimed exactly at that. If you look at both the Rise AI and the SpeedyTab acquisitions, they are aimed at expanding the business solutions for, in this case, restaurants and stores. By the way, Rise.ai, which is initially for stores because that's the existing product that they have and is already being used, our plan is to actually take that offering and expand the loyalty and gift card solutions that it supplies to all of our verticals. So basically make it into a full horizontal offering across our platform. You know, those will complement and increase both our reach and the reach into the GPV, meaning the take rate, but also they are improving the ability of the business itself to transact, meaning that the size of the GPV will continue to grow. Okay. Thanks, Nir.
Operator
Your next question comes from Jonathan Keys with Summit Insights Group.
Bernie
Great. Thanks for taking my questions. And great to hear that everyone's safe and healthy there. And also sounds like Wix has taken a big step towards its ESG goals by being a model of inclusiveness and peaceful coexistence. So that's great to hear, too. My questions are revolving around S&M. I want to double-click on the commentary earlier about the aggressive levels of sales and marketing. Obviously, Q1, it's seasonally high, 50% year-over-year, and I expect that to trend down with seasonality. As we look past 2021, you've obviously given the guidance for 2021 in terms of where sales and marketing is as a percentage of collections, but as we look past 2021 are we should we think that there's going to be uh continued elevated levels of sales and marketing or are you going to have more just like a shift within sales and marketing like right now with q1 you talked about you had a higher degree of branding spending as well as account management expansion will that taper down be more of the maintenance level in 2022 and beyond, or is that going to remain pretty high for a foreseeable future? Thanks.
1Q
Hi, Jonathan. This is Leo. Look, I think that in order to try to answer your question, let's look at 2020. 2020, you know, overall sales and marketing were about 37% out of collection. By the way, it's better to look at it as a percentage of collection than because, you know, TRY is based on collection. And this year we expect it to be, you know, about four points less than that, meaning that we started to see the leverage. And we explained that last time, meaning that we increased the sales and marketing significantly in a very short period of time because of the large demand that we started to see to our platform. And we talk about it a lot, you know, the last few quarters. By the way, with the same TRY, And obviously, we see that it's actually continued. Meaning that we still expect this year to invest a lot about sales and marketing. We also invested a lot about, you know, creating the infrastructure for the account management, you know, guys, you know, to support agencies and so on. And Nir spoke about it. But also... investing got a lot about the our branding I you know the ID correct you know for our for our creators for agency for partners and this is very important to mention because you know some some of these investments in in branding I you know we something that we are going to feed the fruits of it you know next year I when this line of business is actually going to be I more and more significant and then you start to see the leverage of this investment, meaning that next year, I assume that we are going to continue investment incentives marketing actually in dollars. It's going to be higher than this year, continuing what actually we are doing today. But as a percentage of collection, we are going to see more leverage. So it's going to go down. So this is kind of the way that we are looking at it. And by the way, this is what happened in the last few years.
Bernie
So do you see also just the shifts within the branding, or is branding still going to stay pretty elevated?
1Q
It's going to stay pretty elevated, at least for this year. Next year, you're going to start to see the fruits, the benefits of this investment. This is why I think that next year, you're going to see more leverage, even more than this year, when you talk about the sales and marketing.
Bernie
Got it. Thank you, Dior. Good luck, guys.
Operator
Your next question comes from Brent Till with Jefferies.
Brent Till
Thank you. A lot of questions on the Q2 guide, and I'm just curious if you could just talk about anything else beyond the channel partnerships pushing out. I think you got it at the high end at 2.6% sequential. The last two years you've been doing north of 6% sequential, so it's a considerable slowdown, and I think everyone's just trying, curious if there's anything else other than the channel push-out to account for that.
1Q
No, so remember that the first quarter, you know, in terms of its seasonality, is very, very strong. And this quarter also, we had much higher than expected, you know, payments, which I believe that it's going also to continue into the second quarter, meaning that The payment portion, actually, in the second quarter is going to continue to increase, even compared to the first quarter. On the other end, I mentioned G Suite revenue for the first quarter, which was pretty high. Again, because of seasonality effect and much more than what we've expected, it's not going to continue also to the second quarter. So this is kind of implied to you you know, what is our expectations with regard to the overall business solution. It's going to be more or less flat, but with regard to the creative subscription, you know, besides of what I mentioned before, there's no, like, no changes. Obviously, you know, bear or take into consideration that, you know, we are providing the guidance for the second quarter and for the full year. There is also some of uncertainty. due to the period, due to the epidemic, due to the, in different places. Also, obviously, you know, it's less than what we had like a previous time because, you know, we are providing guidance, right? But I do believe that beside of that, there is nothing really, you know, significant to report. I think that what is interesting is actually beside of the noises between one quarter to the other is to look at the full year where we actually already set a new baseline for the growth. And I do believe that obviously there is kind of an upside that you might expect to have during the year, but I think that we want to be more conservative about it, especially because of the time that we are talking about. But we are very happy and very excited about the full year guidance, obviously.
Brent Till
Thanks, Lior.
Operator
Your next question comes from Nick Jones with Citi.
Nick Jones
Great, thanks for taking the questions. I guess just could you provide an update on your M&A strategy from here? You acquired SpeedyTab, Raj.ai for loyalty and rewards. Are there any other holes you see or solutions or areas you think would be interesting to add on via M&A? Thanks.
Cindy
Well, I think this is Avishai, and thanks for the question. I believe that, as you've been demonstrating, our M&A strategy is mostly about enhancing the product offering and bringing a better solution for our customers and less about customer acquisition. Obviously, both companies are such exact companies where we actually wanted to add functionality that we felt will continue to improve our product and make our customers enjoy Wix products even better. Going forward, we intend to maintain similar strategy and continue to approach companies that can make our offering better. We think that we are really good at marketing and we have a very strong and loyal customer base. As a reminder, more than half of our customers are actually coming from free social traffic, so mostly somebody recommended us right, Wix to their friends. And that's more than half our customers. That's, what is it now, 1.6 million every month, right? New users that are coming to Wix. And, no, half. And so it's pretty, so we believe that what makes sense to us is the ability to continue and just improve our products. We have the customers, a lot of people come for us, and we think that by doing better at that, we'll be serving them better. Thanks.
Operator
Your next question comes from Mark Mahaney with ISI.
Mark Mahaney
Let me try two questions, please. First, the Latin American growth was relatively slow. I think we've seen this with a couple of companies. Any indication that things are steadying or turning around in that region? And secondly... The customer care growth goals, you added 700 last year. You qualitatively talked about it, that being that you grew that in the March quarter, and that's putting pressure on gross margins. What are your goals in terms of the number of customer care? How much do you want to increase resources for customer care this year?
Cindy
Thanks. The first part, I think that we're all aware that Latin America has been going through some harder periods, both from economy and then from corona. And we hope that the recovery will come soon and that they will be able to keep safe. And we continue to do our investment there based on TOI, so we only invest when we know that we're going to get the returns from that in marketing. But we will continue to support the product and do everything we need in order to provide our customers the best and solutions and help they need because this is the time that we should be there for them. And go out to the second question. Niri, you want to take it?
Wix
Yeah, absolutely. Hey, Mark. Good to hear from you. In terms of the customer care, so, you know, naturally we're extremely happy with the investment we've done. More than anything throughout 2020, it allowed us to support the massive growth that we've seen throughout the year. And clearly that growth continues and even surges into 2021. So we're very happy that we managed to scale up the organization the way we did. If you can remember, when we set out to do it even before the surge of 2020, We were also talking about a change in approach, about our need to go more proactively in the way that we work with our customers to not only solve their issues but actually understand where they are on the journey for whether it's setting up their business or even furthermore to making their business successful. and being sure that our care is helping them move along that way, not only solve one specific problem at a time. And I think one of the great things that happened to us throughout the year is that not only did we manage to scale, we also managed to work through that change in approach. And we've started to see that pay off. First of all, the NPS in the places where we are exercising it, went up over 50% and is still growing. And our goal is obviously to expand that to basically all of our geographies, all of our languages, all across the globe. That being said, I think specifically if you look at the growth of the organization in 2021, we were very happy actually to overachieve a lot of our growth plans throughout the first half of the year. So we expect to still be growing it through the second half, but probably at a slower level and slower pace. Because we feel we are very well geared now to go after all of those goals that I mentioned. Goals that will improve the conversion, will improve our user success will strengthen our brand and obviously will also positively influence us financially.
Mark Mahaney
Thank you, Nir. Thank you, Abhishek.
Operator
Your next question comes from Sterling Auti with JP Morgan.
spk07
Yeah, thanks. Hi, guys. I want to circle back to the creative additions and kind of the push-up that you mentioned. Was this one partnership or was it a group and Just separately, are you still getting the same – I know you managed to do the TROI, but are you getting the same dollar-for-dollar impact on your customer acquisition spend that you were, let's say, one or two quarters ago?
1Q
I missed the first one. What was the first one? Yeah. Can you repeat the first one, Sterling?
spk07
Yeah. So the first one, just looking at the creative – I think you talked a little bit about a push-out towards the second half. I want to make sure I better understand that. Was that a particular partnership or was that a group? I wasn't clear what actually pushed out.
1Q
Okay. Yeah, yeah. It was a particular partnership. If you remember, we announced in the past a few of them, like NTT in Japan or Turkish Telecom or the Vodafone deal that we closed. So basically something that is really similar that actually pushed to the second half of the year. Got it.
spk07
And then the second part was just, you know, when you look at your spend for customer acquisition, you know, I know you managed to TROI, but is it still getting more expensive? Are you getting the same kind of impact dollar for dollar that you have been getting, you know, stating the net TRI kind of boundary that you set for yourselves?
Wix
Hey, Sterling. Nir here. So I think dollar to dollar we're getting similar returns as we had before. And it's still, you know, we still work underneath the TRI formula as we always have. That being said, and, you know, with an eye for growth, going back to something I mentioned before, we are seeing two interesting phenomenons now that are driving basically the cohort value and therefore gets us to think about what should be the right CRI targets, at least to some extent. And those are the fact that as we see more commerce happening on our platform and we touch more of the GPV, then naturally that spills over value into the cohorts. And because of the nature of businesses building GPV over time, it usually takes a bit longer to materialize. But as we're getting more and more of those, we can start to quantify that and we have enough data to start to plan and experiment marketing according to it. And the second one, again, is the adoption by partners who, again, are multipliers of value because they build multiple websites for multiple clients, in many cases also contributing GPV through those websites. So, again, that's something that drives an uptake on the cohort value for those specific kind of users, and we want to try to understand what we can do there in terms of being more aggressive with our marketing dollars.
spk07
Understood.
Wix
That makes sense. Thank you.
Operator
Our next question comes from Ken Wong with Guggenheim Securities.
Ken Wong
Great. Thanks for taking the question, and I hope you guys are going to stay safe. So first, I mean, we've been catching quite a few of your quirky WordPress videos over my social media streams for the last couple of months, so very creative there. Avi Shai, clearly you guys have struck a bit of a nerve there with the WordPress guy. Just wanted to know kind of how this marketing blitz is resonating with partners. Are you seeing more conversion of WordPress agencies? Any color there would be great, and then have a follow-up.
Cindy
Of course. So obviously, you know, the whole campaign was our marketing guys just having a bit of fun, enjoying themselves. And they were pointing out the obvious, right, differences between the philosophy of WordPress and the philosophy of Wix, where you have a lot of open source, calm on a server, and somebody has to magically maintain it, and there's a ton of security and vulnerabilities compared to a solution where everything is done for you, fully managed for you, and very easy to edit, easy to work with. And the reaction, of course, was, well, you know, the truth can be painful. And we do see continuous and accelerated growth from their partners and designers, which that campaign was aimed for them. So I have to say that I'm very happy with the result of that campaign. I think it just shows that, you know, creating something with a good taste and sense of humor... and is actually pointing out obvious truths. It's just probably the best way to do marketing. It simply works.
Ken Wong
Got it. And then one for Leo, you guys mentioned that there's going to be this transition to bookings. I guess first just wondering if bookings and collections are meaningfully different today. And then as we think about what's driving that, is it purely just the channel partner business or are there other products in your portfolio that's contributing that we should be aware of?
1Q
So this year, bookings equal to collections 100%. There is no difference because remember that collection is being calculated as revenue plus change in deferred revenue. So obviously, let's assume that we close a B2B business. It was not collected, but it was recognized as deferred revenue of B2B. So therefore, it is part of collection, although it is not that significant today. So I do believe that it was mostly around the meaning of the word, meaning that it's not really changed the way of calculating things. It's mostly about the meaning of the word, because sometimes when you sign a B2B business, you are not necessarily collecting everything day-wise, so therefore we don't want to use the word collection. So it might be that B2B is part of it is channel partnerships. Part of it can be like deals that we are doing with the Wix Answers. some of it with other partners that we might close in the future. The more you have B2B, obviously, you know, the bigger it's going to be. But I don't think that also next year is going to be that significant to our business, or at least as a portion of our top line. And again, I think that it's kind of, you know, booking is more like a standard being used today. So I think that it also makes sense for us, you know, to start using, you know, kind of the standard terms.
Operator
Your next question comes from Josh Beck with KBCM.
Josh Beck
Thank you for taking the question. And, of course, we're all hoping the best resolution for you there in Israel. I wanted to ask about the business solutions forecast. So many companies that have a GMV or GPV component are not really providing a full-year outlook I think part of that is because it's difficult to know what happens as we really start to reopen. So I'm just curious maybe how you built out that forecast, what level of conservatism you baked in. Just would be curious to hear more on that topic.
Cindy
Yeah, of course. I think that I'm going to let you answer all the details. This is Abishai, and I want to say before that, that we assume that usually if somebody does not being spent online, it's being spent offline, and it's been also offline spent. And as our businesses are so diversified and provide solutions on so many different fields, so many different verticals, in many ways we believe that our prediction and what we see now in terms of metrics is we'll continue going forward even if money shift from one area to another. I think that is because if somebody does not spend money doing online shopping, they might spend that money going to a restaurant, right? Because or going to a fitness center, going to a consultant, or an S-week serves all of those, right? We think that the same amount of money being spent would just go for different channels. And that is why the core of our belief that we can't predict it now, obviously, of course, we might be wrong, but we feel very strongly about that.
1Q
I would just want to add that when you talk about business solution, obviously it's not just payments. It has other kind of SaaS products over there like G Suite, like Ascend, like other applications. This is really easy to predict. It's the same as our subscription model. On payments, you are right. But I think that, you know, since it is kind of, you know, the first time that we're actually reporting it, we wanted to provide more color around it, where we are going to do it. And this is why, by the way, we also provided our estimation with regard to that. What we took as part of the forecast is very close to the current run rate that we see right now. So we are pretty much confident about, you know, how we're going to end up the year. And, you know, I want to believe that it's going to be higher than that, you know, based on the increasing online commerce transaction. But this is, you know, what we took as part of the guidance, and this is why I feel, you know, very comfortable about the numbers.
Josh Beck
Really helpful. I'll hop back in the queue. Thank you both.
Operator
Your next question comes from Lloyd Walmsley with Deutsche Bank.
Chris
Hi, thanks. This is Chris. I'm for Lloyd. Maybe two on the data points on online commerce share total collections. I guess first, just can you help clarify what is exactly included in that 33% of total collections from a vertical and subscription basis? And then second, can you just talk a bit more about the slope of the share through 2020 and really kind of how that compares to how you're thinking about the share of collections associated with online commerce in 2021?
1Q
Okay, so with regard to the first one about the online commerce being 33%, basically it includes both subscription and weeks' payments. So I hope that it answers your question. and about the share of online commerce in 2021, yeah, I mean, it's part of our guidance, and, you know, I mentioned before about, you know, exactly how we calculate, how we focus it, but it's part of our guidance.
Chris
Okay, so going from 25% in 1Q21 to 33%. And I think you guys had flagged that you were at 30% for full year 2020. Does that sort of, it seems to imply that there may be a bit of a slowdown there in the, I guess, the slope of that share. Is that, am I interpreting that wrong? And yeah, just any clarity around that?
1Q
No, actually there is no slowdown over there. Not at all. You know, I can provide you later with, you know, with the exact percentage, you know, after the call. But, no, there is absolutely no flow down there. Actually, you know, in a way, it's actually the opposite.
Chris
Okay, great. And maybe just you called out that 40% of GPV from non-retail in the letter. Could you just talk about how that looked a year ago in last quarter?
Wix
Hey Chris, it's Nir. It was obviously lower last year and as well as a little bit last quarter, simply because we've seen the massive adoption we're seeing to our services and the business solutions on our platform. For specific and exact numbers, currently we didn't disclose them. I can maybe look it up and share later. But we definitely see that adoption going up. So if you're going back in time a year, two years back, then the mass of the share of the GPV would have been almost only the online stores, whereas today it is going more and more towards that diversified baseline that Avishai mentioned before.
Chris
All right, got it. Thanks for the call. Stay safe.
Operator
Your next question comes from Matt Pfau with William Blair.
Matt Pfau
Hey, guys. Thanks for taking my question. I wanted to ask on the strength that you're seeing in North America and just some more details on what's driving that. How much did the stimulus in March impact that performance? And then as vaccinations have become more widespread and the U.S. economy has opened up a bit more, How have you seen your customer base, or have you seen any changes in terms of the types of customers you're adding in that region? Thanks.
Cindy
Of course. This is Abishai. And I think as we're all aware, right, 2020 was an awful year for small businesses. Not for all of them, but the vast majority of them. And today we're seeing that with the vaccines and vaccines, And a lot of stuff has been rebuilt or just founded from zero. And I think that's the highest contributor to our growth. And we can say that we did see some effect of the stimuli. And I think that was really good and really high praise to the people behind it because it did allow people to start with something which is above zero and go forward. I think that we're going to see that period of rebuild and founding of new businesses probably for the next couple of years. There's a lot of things that were destroyed in 2020 and are now being rebuilt.
Wix
And, Matt, for the second question, I think in terms of impact of vaccines, I mean, we see that. In North America, by the way, we've seen it a lot in Israel, by the way, which is a geography in which there's obviously a much more, already a high distribution of vaccines and reopening. So I think it's very interesting because You know, you see some, I would say, on the online stores and the shift of people buying online, maybe there's a small decline but lower than you might have expected. I think you've seen that there's an actual change in consumer behavior of people who, you know, started buying online through the COVID lockups because they had to and are not willing really to go back to the way it was before. And then you will actually see what is the obvious and as expected reopening impact on businesses such as restaurants and hotels. Obviously, everything that has to do with hospitality. A large part, everything that has to do with beauty and wellness, again, because these things can now reopen and accept a client. And in all of those areas, I think we're seeing significant uptakes, naturally events, which were, again, in most cases were prohibited or limited in their capacity. And in those places, we see, obviously, a significant uptake in terms of the businesses going back to transacting and basically growing their business again.
Matt Pfau
Great. Thanks, guys. Appreciate it.
Maggie O'Donnell
Operator, I think we have time for just one last question.
Operator
Thank you. Your last question comes from Trevor Young with Barclays.
spk09
Hi, thanks for squeezing me in. Just real quick on the Rise AI acquisition, can you talk about the revenue model there and your plans to monetize that digital gift card and loyalty program going forward? And then just on the channel partnership, I think in one of the earlier questions you said it was a few million dollar impact. Is that a few million dollars per quarter or for the full year? Thanks.
1Q
So for the second question, it's a few millions of dollars for the full year, not for one quarter. And with regard to Raise.ai, you know, the revenue model is based on subscription. It is not significant, although they serve, you know, hundreds of customers. It's a really good product that already serves hundreds of customers. The way that we are thinking about how to monetize it is obviously, you know, being part of our solution and, you know, of our e-commerce solution. And then obviously, you know, it can increase GPV, increase our top line coming from payments, for example, but also increasing our conversion of our customers because they actually, you know, are getting a much better native solution to what they are looking for.
Chris
Great. Thank you.
Operator
We have no further questions at this time.
Maggie O'Donnell
Great. Thank you, Cindy, and thank you, everyone, for joining us today. Have a good day.
Operator
Thank you. Ladies and gentlemen, this does conclude today's conference call. Thank you for participating. You may now disconnect.
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