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XP Inc.

Q12026

5/18/2026

speaker
Andrew Parisi
Investor Relations Officer

Good evening, everyone. I'm Andrew Parisi, Investor Relations Officer at XP. And thank you for joining us and welcome to our first quarter 2026 earnings call. Today's presentation will be delivered by our CEO, Thiago Mafa, and our CFO, Victor Mansour. And right after the presentation, they will be both available for the Q&A session. To ask a question during the Q&A, use Zoom's raise hand feature. We will address your questions in the order they are received. Live translation into Portuguese is available. Click the button below if you would like to enable it. Before we begin, please see the legal disclaimer on page 2 of today's presentation for information regarding forward-looking statements. The presentation is available for download on our Investor Relations website with further details in the SEC filing section of our IR website. To begin the presentation, I will now turn it over to Thiago Mafra. Good evening, Mafra.

speaker
Thiago Mafra
Chief Executive Officer

Thank you, André. Good evening, everyone, and thank you for joining us for the first quarter 2026 earnings call. Let's begin by reviewing the key highlights of the quarter. Client assets combining AUM and AUA reached 2.1 trillion reais, which represents a 21% year-over-year growth. We ended the period with 18,300 advisors, up 1% year-over-year, while our active client base totaled $4.8 million, a 2% year-over-year increase. This quarter, gross revenues came in at $4.9 billion, up 8% year-over-year. EBT also grew 8% to $1.4 billion and net income reached $1.3 billion, rising 7% year-over-year. On profitability, our ROE achieved 21.7% for the quarter. Our capital ratio remained at a comfortable 20.7%. More importantly, these results reflect our ability to grow our business while maintaining disciplined capital and risk management. I would also like to highlight that today we are announcing a new buyback program of R$ 1 billion. Once as of now, we have executed almost half of the currently R$ 1 billion open program. Additionally, we are also declaring R$ 500 million in dividends to be paid in June. Victor will provide more details in his presentation. Now, moving to our diluted EPS, it grew 9% year-over-year, outpacing net income growth. We entered 2026 with solid momentum, largely driven by the global macro environment, as weaker U.S. dollar and a rotation toward non-U.S. assets boosted emerging markets in fulls. which helped improve Brazil market dynamics and enabled us to sustain the growth momentum built in the second half of last year. However, as you know, the environment changed in March. Increased global volatility pressured local market sentiment, while domestic spread widened at the same time, driven by technical factors. These developments were external to our underlying performance Excluding these external factors, we would have delivered even stronger results, achieving double-digit growth. We saw the spread trend continue into April. However, we now see a better balance between buyers and sellers in the market, leading spreads into a more stable phase. Despite this widening in April, we do not expect an impact on the same magnitude as we saw in the first quarter. said that we still see our business growing double-digit this year. Additionally, we are now seeing the early states of an interest rate easing cycle. While the pace of easing is expected to be more gradual than previously anticipated, rates are still at high levels, and despite global uncertainties, there is still room for further cuts. This ongoing easy cycle, even if it is slower, supports our business momentum, as it positively impacts investors' risk appetite and turnover velocity. The short-term volatility we mentioned earlier may have briefly slowed our growth momentum towards the end of this quarter. Even so, we are confident we can return to double-digit growth supported by stronger execution across key verticals and a more diversified revenue base. Our unique scale and differentiated retail investments platform provides a competitive edge unmatched by any other player in the market. In addition, we now operate within a much broader ecosystem, and our corporate segment has definitely reached new standards that extend beyond pure investment banking. Together, these strengths helped partially offset the impact of higher volatility referenced earlier, reinforcing retail investments and corporate as important drivers of growth and diversification. Finally, the powerful combination of service excellence, strong client relationships, and financial performance, together with a sales force that has aligned incentives and robust capabilities, corroborates our conviction that disciplined execution backed by governance and technology will drive our performance. Ultimately, our ability to execute this strategy is what will enable us to achieve our long-term objectives in all our divisions, regardless of the current macroeconomic environment. Now, moving to the next slide. In the first quarter of 2026, our total client assets combined with assets under management from our asset management business and AUA from our fund administration business, totaled over 2.1 trillion, representing a 21% growth year over year. We are strategically positioned for our next growth phase and remain focused on our ambition to become Brazil's leader in investments by 2033. To achieve that goal, Despite external uncertainties, we are executing a strategy built to consistently deliver double-digit growth. We are also constantly investing in our ecosystem and advisors, strengthening what is already Brazil's largest and most sophisticated investment platform. We are the only player that can lead the democratization of access to first-class financial service, supporting clients with a holistic approach built on financial and wealth planning, delivered at scale and with strong governance. The market has recognized these capabilities, as we were recently named for the eighth consecutive year, the best financial advisory platform. With that, let's move to the next slide. On the left-hand side of the slide, you can see how net new money related to client assets performed at the start of 2026. In Q1, we posted 19 billion of organic retail net new money, while corporate and institutional came in at negative 4 billion, bringing the total for the quarter to approximately 14 billion. So, we once again reached our guidance of around 20 billion in retail net new money per quarter. During the first quarter of the year, clients received FGC-related inflows. It's important to highlight that these payments were not included in the net new money calculation, as the related adjustments were made exclusively to our client assets base. As you can see on the right-hand side of the slide, the high retention levels of roughly 80% following these FGC-related inflows reflect the consistent execution of our advisors and the strength of our brand. Related to that, and as we mentioned last quarter, our NPS was impacted by one-off effects related to CredEvents and BancoMaster. They temporarily affected a specific group of clients and consequently our overall NPS. First quarter's NPS is still impacted by them due to a calculation methodology using moving average. However, we are already on a consistent recovery path. and more recent indicators were positive with NPS coming around 70. We expect to return to historical levels by year-end, demonstrating the strength of our brand and the trust clients place in our platform. Lastly, I would like to take a closer look at our retail strategy and share a bit more detail about this area of the business. Investments, or core franchises, remain solid, supported by healthy underlining trends, and continue to serve as a key driver of our results. We are further strengthening what we view as the market's best and most comprehensive product platform, while also improving advisor productivity. This progress is underpinned by excellence in relationship management and a more intelligent, disciplined allocation process. Following our refined client segmentation, we developed tailored service models for each segment, ensuring our approach is aligned with distinct needs for each client group. In retail clients, we have developed a new value proposition grounded in goal-based investing and managed portfolios. With that, we are already seeing improvements in this segment, supported by margin-accretive dynamics. Our strategy is to extend this approach to other client layers, using technology, process and governance as key enablers to scale in a profitable way. In high income, our core segment, we deliver a distinctive value proposition, having been true pioneers in democratizing access to financial and wealth planning in Brazil. In addition to our differentiated advisor model, we were the first player to offer a truly agnostic service model, enabling us to address the latest client demand. We also continue to expand our sales channels, invest in new products and services, and enhance the client journey by providing the best tools available in the market. In private banking, we continue to gain market share, By enhancing our offering and leveraging our broader ecosystem to address clients' needs more comprehensively, we have evolved into a full-service wealth manager, serving clients' both individual and corporate needs, supported by a robust product platform and a highly skilled team. As our private banking franchise matures, we are becoming increasingly well-positioned to compete with larger players in this segment. In addition, our private segment has become a fundamental part of our ecosystem, serving as an important source of cross-setting opportunities and referrals for other businesses. Among the three growth drivers that directly impact our business Take rates are the only variable that we do not control 100%, as product mix and asset turnover are driven by investor sentiment and market momentum. On the other hand, our other growth drivers are fully within our control and support our long-term journey. We have also partially offset the stake rate effect through revenue diversification, growth in advisory, fee-based models, and expansion into new verticals. Before I hand over to Victor, I want to quickly comment on the 6K we just released. Today, we are announcing that Gustavo Alejo has been appointed as XP's new CFO. This is part of a thoughtful and well-planned transition. marking a new chapter for XP as the bank continues to grow within our ecosystem. Alejo is a seasoned executive with a remarkable track record and his expertise will be instrumental to our expansion strategy. We are truly pleased to welcome him to our team. I also want to take this moment to express my gratitude to Vitor. Over more than a decade, he has been a central figure in XP's journey. His dedication and contributions have been fundamental to the growth and development of this company. Vitor will remain part of XP ecosystem, supporting us in new ventures ahead. I sincerely thank him for everything he has built here, and I wish him every success in what comes next. Thank you, Vitor.

speaker
Victor Mansour
Chief Financial Officer

I would like to thank Mafra, Benchmall, all our partners and shareholders, for the trust they deposited in me throughout all those years. I have been in the company for almost 15 years, and time passes quickly when we are building something that matters. That's what we have done at XP, changed the way Brazilian invested and related to money. After almost 15 years, I decided to step down, but will continue as a partner, member of board of several investments in your portfolio, and contributing to XP ecosystem in new ways. This transition was carefully planned, effects be long-term vision, always guiding our decisions. I would also like to thank the people who made this journey possible, especially all the incredible team that got to work very closely during my tenure as CFO. To each of you, thank you. It's been a genuine honor. I'm sure that the best is still ahead. Thanks. And now, let's review our financial performance. I would like to begin by noting that, in this quarter, we are introducing our new mini-zero P&L. and revenue breakdown that more accurately reflect how we operate the company. Under this framework, we are organizing our business lines into two main segments, retail and wholesale. Along with this change, the institutional business has been incorporated into the wholesale division, aligning the reporting structure with the profile of clients we serve within this segment. Additionally, accompanying the final phase of restructuring, the other revenue line has become less relevant over the years and ceases to exist, being incorporated in the net interest margin across our business lines. If this, we provide a clearer and more consistent view of our operational structure and revenue generation. As a part of the same process, our proprietary funds were transferred to the bank's structure. Consequently, we will no longer present the FIHO tax adjustments Instead, we now report our managerial results if other tax equivalents were classifications, consistent if the approach already adopted by other market players. This change improves the understanding of our results and aligns the market views more closely if the way we manage the company. All figures shown throughout this presentation have been retrospectively adjusted to preserve compatibility across periods. Finally, It's important to know that these new adjustments are IFRS compliant. If no changes show gross revenue, net income, or capital metrics. Given that context, let's now move to the quarter results. Total gross revenue in the first quarter reached 4.9 billion, up 8% year-over-year, and down 7% quarter-over-quarter. The year growth was driven by APSHAs, retailing verticals, and other retail, its new ventures and floating expanding at a rapid pace. The wholesale bank division also delivered growth year-over-year. Now, let's move to retail revenue. Retail revenue, totally, 3.8 billion in the quarter, representing a 10% growth year-over-year and a 2% decline quarter-over-quarter, reflecting the impact in corporate credit in Brazil already explained before. Building on the market momentum that began in the second half of 2025, we saw an increase in equity volumes, driven by higher ADTV in equities and futures. Consequently, equity revenues increased 13% quarter over quarter and 22% when compared to the same period of last year, reaching almost 1.2 billion. As a result, equity revenue increased its shares of total gross revenue breakdown both year over year and versus the prior quarter, reaching 31% in the first quarter in 2026. Also, retail benefited from strong contributions from float and new verticals, which are reported in the order retail line and gaining representativeness during the quarter. Now let's move on to the next slide, where we'll talk through how our wholesale banking is evolving. As we mentioned earlier, we now include our institutional business in the wholesale segment. Taken together, these three business lines grew 26% year-over-year. This same market figure showed a reduced volume on taxes and fixed income offers in the first quarter of 26. If that, issue services revenues were down, following the same rationale of retail fixed income. On corporate segment, we posted another solid result. reaching almost 500 million in revenues. Due to high volatility, we were able to serve our clients with more trading solutions, with derivatives and defects boosting revenues. This reinforced the consolidation of our franchise, which developed meaningful through the years, becoming an important fighter for ecosystem and an important driver in terms of growth and diversification. Finally, our institutional business grew both year-over-year and quarter-over-quarter, The segment, the same as retail actions, benefited from higher trading volumes during the quarter. Now, let's shift our focus to SG&E and efficiency ratios. As mentioned earlier, we are introducing a new disclosure methodology, which is better aligned to market peers and increases our results comparatively. We can find the reconciliation and additional details about the new methodology in the appendix. If that, our SG&A totaled $1.6 billion in this quarter, increased 14% year-over-year and declining 6% quarter-over-quarter. On the right-hand side of this slide, our last 12 months' efficiency ratio was 34.6%, representing an year-over-year increase of 100 base points. This short-term increase was caused by market events that temporarily impact our revenues in the first quarter, as previously explained. As commented before, we expect to see a normalization of the ratios throughout the year, ending 2026 if a flattish number when compared to 2025. Move on to EBT now. Our adjusted EBT totaled 1.4 billion in the first quarter, up 8% year-over-year and down 14% quarter-over-quarter. The adjusted EBT margin was 30%. stable versus the prior year and lower quarter-over-quarter. As mentioned in the previous slide, market events impacted revenues and therefore our ABT and NBT margin in the first quarter of 2026. On the next slide, we will see our adjusted net income. Adjusted net income in the first quarter totaled 1.3 billion, representing a 7% increase year-over-year and remaining roughly stable sequentially. Net margins were 27.8% in 1.26, down 30 bps year-over-year, and 122 bps higher sequentially. Let's move on to the next slide to talk about capital management. I will start by discussing capital returns. During the first quarter of the year, we continued execution of our share-buy-back program, and, as of now, we have executed almost half of it. As Mafra mentioned earlier, today we announced a new buyback program of R$1 billion and also the payment of R$500 million in dividends to be paid on June 18. Combining the dividends and the two buyback programs, we get to almost R$2.5 billion in capital distribution already announced in 2026. Now, Let's move on the second part of our capital management strategy on the next slide. Our adjusted diluted EPS increased approximately 9% year-over-year, reflect the execution of our share-by-back program. This allowed our EPS to expand at a faster pace than net income. On the right-hand side of this slide, you can see our adjusted analyzer ROTE and ROE. Given our higher BIS ratio than last quarter, both metrics, are lower this quarter than the last quarter. If we were operating the business with 17.5% BIS ratio, which is the midpoint of our guidance, our OTE and ROE would have been around 30% and 24% respectively. Let's move on to the next slide to give some additional details on our capital management. I would like to turn to our capital ratio and our risk weight assets. Before going through the numbers, I want to highlight that even in a quarter market by elevated volatility across both local and international markets, our disciplinary risk management approach translated into a well-controlled risk profile with lower VAR and flat HRWA. Our VAR declined sequentially, closing the quarter at 14 base points, three base points lower than prior quarter. Our IWA ended the first quarter at $122 billion, up 3% quarter-over-quarter. Credit RWA remained essentially stable. Market RWA grew just 2% in the quarter. Both expanded at a lower pace than our revenues, and the main trigger of expansion of risk was the operational risk-weight assets. Despite the market dynamics we mentioned, our risk is under control, our balance sheets sound, and we expect that to remain the case throughout the year, consistent with what we have communicated to the market. Finally, we close the quarter with a BIS ratio of 20.7%, which is above our guidance of BIS ratio of 16 to 19% by the end of the year. As communicated last quarter, we enter 2026 with a comfortable capital position, that give us flexibility to navigate different scenarios and remain well positioned in any potential volatility coming from internal or external markets throughout the year. Even though we know this is a higher capitalization level than the company requires to operate, and we are committed to reach our guidance by the end of the year. And with that, we will now move to the Q&A session.

speaker
Andrew Parisi
Investor Relations Officer

Okay, now we're going to start the Q&A. The first question is from Tito Labarta, Goldman Sachs. Tito, please.

speaker
Tito Labarta
Analyst at Goldman Sachs

Hey, Farifi. Good evening, Mafra, Victor. Thanks for the call and taking my questions. And, Victor, you know, good luck on your future endeavors. Thanks for all the help over the last few years. So maybe a couple of questions. Just one, I guess, can you give a little bit more color to the decision to step down and the new incoming CFO just understand a little bit more some of the rationale behind that? And then second question, you talked a little bit about the widening of the credit spreads. But just to understand, do you expect that to recover maybe completely in 2Q? Would that take a little bit longer? Just to think about how that can impact your revenues for not just 2Q, but also for the rest of the year. Thank you.

speaker
Thiago Mafra
Chief Executive Officer

Good evening, everyone, and thank you for the question, Chito. the first question about why what's the reason behind the move of Victor is A transition that we have been discussing for, I would say, a few months or like a half year to do this transition to find someone with more background in banking and the banking projects that we have been developing for both individuals and capital markets on the wholesale bank. It was a well-planned transition, and you guys know the change that happened at Santander, and there was an opportunity to bring Gustavo Alejo, who has more than 30 years of background in corporate, in credit, on... credit for individuals and as a CFO, so it was an opportunity to bring someone with the background that we were looking for. So, Victor is an important partner of the company. He has been with us for 15 years. He will continue to be partner of the company and will help us on new ventures on the company in the future. About the second question, if We didn't have any credit loss because it's mainly tradable fixed income that we have market to market on the positions. You guys know very well what happened on the credit market since the beginning of the war. In March, there was a widening on the credit spread. even for AAA names, AA names, so we lost some money on March market. As you mentioned, we didn't realize most of this loss. We don't expect the market to recover on Q2, because if you take a look on what happened in April, there was also widening on the spreads, much smaller than March, than the first quarter. We do not expect any impact on Q2 because our ecosystem and the other business line will compensate even more than what we lost in April. In May, we saw the credit spread stabilizing, but we don't expect them to start closing this quarter. But let's see what happens. But for the year, we don't expect any further impacts on top-line growth. That's why we are confident that we can deliver a double-digit growth for the year. and if you take a look on what happened just one off on widening of spreads on q1 if we take that off we would probably be at uh low teams uh very close to what we have planned because all the business lines beside the cred spread, the widening on cred spreads, and the primary market on GCM, besides these two business lines, all the businesses are in line with what we have planned for the year. So we are confident that we can resume higher growth on Q2.

speaker
Tito Labarta
Analyst at Goldman Sachs

Great. That's helpful, Mafra. Thank you for that. If I can, just one quick follow-up on the management transition, I guess. And I know you've been talking more about your capital ratios and your investment capital return as a banking license. But I think the investors still view you a little bit more as an investment platform. Should we begin to think of you more as a bank? I mean, does this indicate any major change in strategy that we should kind of take into account, or is it just you kind of need somebody to give in to capital requirements and things like that, just to understand a little bit how that plays into the strategy to some extent?

speaker
Thiago Mafra
Chief Executive Officer

We don't have any change on our strategy, so it's the same thing we have been talking for the past three years, so no major change, no big change. It's more of the same looking forward, so no change on the strategy.

speaker
Tito Labarta
Analyst at Goldman Sachs

Okay, great. Thank you, Mapa.

speaker
Andrew Parisi
Investor Relations Officer

Thank you, Mapa. Okay, next question is from Thiago Batista, UBS. Thiago, please, you can make your question.

speaker
Thiago Batista
Analyst at UBS

Hi, guys. Can you hear me? Can you hear me? So, first of all, thank you. Yes, we can. Monsieur, thanks for all the help in the last few years. I have two questions, to be honest. The first one, When I look for the capital distribution, historically, you paid half in dividends and half as buyback. So how do you think on the future distribution, how do you think between these two types of distribution, buyback and dividends? And the second one, on the DCM side, I know that there's a lot of moving parts here, so Yield curve increases a lot. Spreads are higher than the average. But we also are seeing inflows in the fixed income funds. So how do you think about this same business? I know that it's a very tough view, very tough to estimate the performance of this business. But how do you guys are seeing this same business until the end of the year?

speaker
Victor Mansour
Chief Financial Officer

Hi, Batista. I'm going to take the first one here and the second one. First, in capital distribution, I think we are in the middle of the year. We all can do the math on how much cash we need to devote to shareholders to be inside our guidance. I think for now, more than half than what's announced, actually 2 billion reais is buybacks and 500 million reais are dividends. I think for our mix of shareholders and the price of the stock now, that's the best mix and we are going to keep this pace over the years you get the range of the guidance. And exactly what will be the combination between one and the other depends on the stock level and the market environment, and then we go. But for now, more than 75% is buybacks.

speaker
Thiago Mafra
Chief Executive Officer

Yeah. On the second part of your question, as you mentioned, there are a lot of moving parts here, but as I already mentioned, we saw the widening credit spreads continuing in April in a smaller size than March. In May, we start to see a more stable market. Okay, so we start to see some buyers in the market. But if you look the net flow of the credit funds, there are still redemptions, so they're still negative, but on the other side, they are all-time high in cash, okay? So we believe if the market, the global market stabilizes, we believe we'll see maybe the beginning of the spread compression on the next month. So that's the view we have right now, looking at the numbers and the flows. Okay, we are starting to see retail clients buying corporate bonds. That's something that didn't happen since, I would say, January or February. So we have early signs. of a more stable market, but too early to say if we will see compression. I don't expect compression in Q2, okay? So it's more for Q3 or Q4.

speaker
Andrew Parisi
Investor Relations Officer

Okay, next question is from Eduardo Rosman, BTG. Eduardo, you may proceed.

speaker
Eduardo Rosman
Analyst at BTG Pactual

Hi. Hi, everyone. Two questions here. The first is a follow-up on the top line, right? I think Martha mentioned that you guys are still confident about growing double digits. But in case things are a little bit slower, can you do anything else on the cost side to compensate? So that would be the question number one. And question number two, can you give us an update on the movement to the fixed base fee? How is that evolving? How are FAs reacting and embracing the change? Thanks.

speaker
Victor Mansour
Chief Financial Officer

Hi Rosamund, thank you for your question. The first one here, the compression in efficiency ratio in the first part was due to this substance in revenues that Martha had commented in the Fixed Income and Issue Services. I felt that would be flat issue over the year. And I think over the year, if the scenario started deteriorating, we are committed to not lose efficiency because of costs. So there is margin. Of course, the initial plan is to keep our investments, but if needed, we are committed to deliver a flat-ish efficient ratio over the year and keep the pace of the revenue.

speaker
Thiago Mafra
Chief Executive Officer

On your second question, for sure you have seen that we are doing advertisement, marketing campaigns about the multiple models that we have today. So we are basically the only house to offer to our customers all different models to serve our clients and the way they pay for that, okay? So today, I would say about 25% of our total individual AUC It's under flat fees or fee-based model. So it's growing. We believe in three, four years, it's probably be half of the AUC when you look consulting model or fee-based model. So these models, they're growing. And we expect them to reach 50%, I would say, in the next three, four, five years.

speaker
Eduardo Rosman
Analyst at BTG Pactual

Great, thanks a lot.

speaker
Andrew Parisi
Investor Relations Officer

Thanks a lot. Okay, next question is from Jorge Cury from Morgan Stanley. Jorge, you may proceed. Okay, so we're going to the next one. So the next one is Eric Ito from Bradesco BBI. Eric, you may proceed.

speaker
Eric Ito
Analyst at Bradesco BBI

Hi, I'm Alfred Mansur Parisi. Thank you for the opportunity and Victor as well. Thank you for the partnership and wish you all the best for the future. I have two on my side as well. First is a follow-up on the impact from the yield curve. So if you could give us, just to quantify in the quarter, how much was the impact here, and if we could also give us some color on any potential one-off impacts from the FGC payments or allocation on these products, and if you could also help us understand which products are the clients putting money into with the reimbursement from FGC, just to help us understand what we can expect for the fixed income take rate going forward. And then my second one is on the warehouse strategy here. If you could give us some color and recall what's the average duration that the credit stays in your warehouse, how should we think about distribution versus retention going forward, any update or change in the strategy here? Thank you.

speaker
Victor Mansour
Chief Financial Officer

Thank you for your question. First of all, about the interest rate level, I think despite the business impacts in terms of macro tailwind and product allocation, when you look at the facts in the company, it's actually better for several business lines that are floating return on capital and then you go. As we comment, floating inside the retail other revenues was one of the drivers of growth inside of retail. About the allocation of GC premiums, we're going to see that in the prepayments inside of our balance sheet, and just important to remember that there is no P&L effect in that. Oh, okay. The last part about where the clients are allocating money. I think at the beginning of the year, we talk a lot about the positive tailwind we had in Brazil and overall markets, and the fintech, the war, and the and the easing cycle coin coming from 300 to 70 base points. Clients move back to fixed income and short-term fixed income. So I think we're basically at the same case we were in the second semester of 2025. Almost all of the cash goes to short-term fixed income. Okay, thank you. Duration of the warehouse portfolio, I think that was the last question. It's the same. It's the same. It's roughly between three to six months. Of course, this widening in the crowd spread may change a little bit the dynamics, but that is our base case, and we should keep this way over the year.

speaker
Eric Ito
Analyst at Bradesco BBI

Okay. Perfect.

speaker
Victor Mansour
Chief Financial Officer

Thank you.

speaker
Andrew Parisi
Investor Relations Officer

Okay, next question is from Arnaud Shirazi from Citi. Arnaud, you may proceed.

speaker
Arnaud Shirazi
Analyst at Citi

Hi, all. Good evening. Thanks for the opportunity. The last quarter, we questioned regarding the NPS. We saw that it was low in the fourth quarter, now decreasing in this first quarter. We know that it's tracking the last six months, but it's still low at 61%. I want to get a view on this, on the recent trend, and if it expects to be better in the next months or quarters. Thank you.

speaker
Thiago Mafra
Chief Executive Officer

Yeah, that's a good question. As we use moving average here, the lowest number was in December and early January, so Q1 was the worst. moving average. On Q2, you see the number improving. And if we look at the number that we are right now, it's already at 70. Okay, so 7-0. So we are almost back on the current view. But, again, as we report a moving average, you see Q2 higher than Q1, but not at 70 yet. So probably on Q3 you see 70 plus and back to normal levels.

speaker
Arnaud Shirazi
Analyst at Citi

Great. Thank you.

speaker
Andrew Parisi
Investor Relations Officer

has come to an end. It will be more than a pleasure to answer any further questions. Just look for contact with our team and see you in the next quarter. Thank you so much for your participation. Bye.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

Q1XP 2026

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