Zenvia Inc.

Good morning, and thank you for standing by. Welcome to Zenvies Q3 2024 Earnings Conference Call. Today's speakers are Mr. Cassio Bobsing, Zenvies founder and CEO, and Shai Shor, CFO and Investor Relations Officer. Please be advised that today's conference is being recorded, and a replay will be available at the company's IR website, where you can also access today's presentation. At this time, all participants are in listen-only mode. After the prepared remarks, there will be a Q&A session. For the Q&A session, we ask you to write down your questions via the Q&A icon at the bottom of your screen. Your name will then be announced, and you'll be able to ask your question live. At this point, a request to activate your microphone will appear on your screen. If you do not want to open your microphone live, please write down no microphone at the end of your question. In this case, our operator will read your question aloud. Now, I would like to welcome one of our speakers for today, Mr. Cassio Bobson, founder and CEO. Sir, the floor is yours.

Hello, everyone, and thank you for joining us at Senvia's third quarter 2024 earnings call. I'm Cassio Babsin, founder and CEO. Thank you all for being with us today. The highlight of this quarter was the conclusion of the strategic plan we initiated back in 2018 when we decided to evolve from a CPaaS platform to become the most comprehensive customer experience SaaS in Latin America. After a series of acquisitions held before and after our IPO aimed at this goal, the official launch of Zymbia Customer Cloud in mid-October is the culmination of this vision. This was a significant milestone in our full commitment to enhancing customer relationships through a practical and easy-to-use platform, full of AI-driven solutions and data analytics to enable brands to create experiences that are personal, engaging, and fluid. while making brands sell more and serve their customers better. This innovative platform represents Zenvia's next generation of SaaS solutions, embodying the vision of our company outlined six years ago. At the same time, its launch serves as a cornerstone for our CX SaaS strategy for the next five years. The strategy is centered on driving organic growth and enhancing profitability, reducing leverage pursuing the optimal capital structure, unlocking and delivering sustainable value to our shareholders. Along with the launch of Zenvia Customer Cloud, we also made strides this quarter in streamlining our operations and becoming more efficient, resulting in a notable year-over-year reduction in G&A expenses as the percentage of revenues that has been having a strong impact on our beta, which is the main metric that we look at in terms of measuring our profitability. I'll now hand the call over to Shai to cover our performance in the quarter, and I'll be available for the Q&A.

Hello, and thanks for joining us today.