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11/22/2021
Hello, everyone, and welcome to Zoom's third quarter fiscal year 2022 earnings release. I'd like to remind everyone this call is being recorded. At this time, I'd like to turn it over to Tom McCallum, head of investor relations.
Thank you, Matt. And let me welcome everyone as well to Zoom's earnings video webinar for the third quarter of fiscal 2022. I'm joined today by Zoom's founder and CEO, Eric Yuan, and Zoom CFO, Kelly Steckelberg. Our earnings press release was issued today after the market closed and may be downloaded from the investor relations page at investors.zoom.com. Also on this page, you'll be able to find a copy of today's prepared remarks and a slide deck with financial highlights that along with our earnings press release include a reconciliation of GAAP to non-GAAP financial results. During this call, we will make four looking statements, including statements regarding our financial outlook for the fourth quarter and full year 2022. Zoom's expectations regarding financial and business trends, Zoom's growth strategy and business aspirations to help customers embrace change, enable hybrid workforces and grow their businesses, product features and the expected benefits of such features, and Zoom's continuing to fortify its position as a leading brand in its industry. These statements are only predictions that are based on what we believe today and actual results may differ materially. These forward-looking statements are subject to the risks and other factors that could affect our performance and financial results, which we discuss in detail in our filings with the SEC, including our annual report on Form 10-K and quarterly reports on Form 10-Q. Zoom assumes no obligation to update any forward-looking statements we may make on today's webinar. And with that, let me turn the discussion over to Eric.
Thank you, Tom. In the spirit of the upcoming holiday season, I want to recognize the hard work of Zoom's global workforce and thank our customers, partners, and investors for their steadfast trust and support. We continue to fortify our position as a leader brand in our industry. We are honored that Gartner named us a leader in the 2021 Magic Quadrant for meeting solutions for the sixth consecutive year and for unified communications as a service for the second consecutive year. Zoomtopia 2021 was bigger and more successful than ever before. We hosted nearly 34,000 live virtual attendees on our platform and 277 speakers, including customers like Choice Hotels, iLife and HubSpot. And we did it on Zoom events, our all-in-one solution for virtual and hybrid events. Zoom events allowed us to streamline event preparation, enhance audience engagement, and conduct better post-event communication and analysis. Its multi-track functionality enabled us to draw our analysts directly into the Zoom Topia agenda so that participants could move seamlessly across the endless day track, all the tracks of Zoomtopia and the all connecting lobby. At Zoomtopia, customers shared how they use Zoom to enable flexible co-located workforces and grow their businesses. We demonstrated how Zoom apps, which already have 67 apps after only a few months, has the potential to enhance meeting productivity and collaboration. More and more businesses are building products on our platform that connect interrelated work streams to the Zoom client, both inside and outside of the meeting. We were also super excited to unveil the Zoom Video Engagement Center, which enhances our customers' ability to communicate with their customers through our omni-channel solution. And it shows our broader commitment to the contact center space. It's expected to be generally available early next year. Whether it's the ability to virtually wireboard in and out around the meeting or utilize AI to transcribe or translate a meeting live, Zoom will help you demonstrate that previously futuristic capabilities have arrived. We're working hard to develop and deploy the technologies of the future to address current business needs and reimagine how we communicate and work in a flexible hybrid world. Now, let me recognize a few big wins for the quarter. We are very excited to have Carrier Global Corp, the leading global provider of healthy, safe, sustainable and intelligent building and coaching solutions as a longstanding Zoom meetings customer and now a new Zoom phone customer as well. Following several months of extensive vendor reviews of leading UCaaS vendors, Carrier selected Zoom Phone to modernize their phone systems for a large portion of their nearly 53,000 employees across 180 countries. We are so thankful that Carrier chose Zoom to deliver an increasingly comprehensive, secure, innovative, and integrated set of communications services. In addition to Carrier, we had many other upsells this quarter. For example, one of the world's largest global retailers decided to add 20,000 Zoom phone licenses to their existing meetings, rules, and a webinar footprint in order to better manage their global offices, distribution centers, and retail locations. This demonstrates our strong value add to the retail vertical and builds upon previous success stories like Tapestry and Target. We also had several notable Zoom meetings with in Q3, including a very large expansion for leading federal system integrator, which puts them at 45,000 users, demonstrating the security and reliability of our Zoom for Government platform. A competitive win with a global technology forum for 16,500 meeting licenses to modernize the way their employees communicate. An expansion within our big four audit and big three consulting clients, which added more than 35,000 meetings licenses in a quarter to their existing strong meetings footprints. Thanks for our customers, investors, and the hard work of our approximately 6,300 employees. We've grown over the past decade from a video conferencing solution to a communications platform that encompasses unified communications, as well as developer and event solutions. All these services provide an indispensable platform for individuals, enterprises, and developers to connect, collaborate, and build in a hybrid world. And with that, let me pass it over to Kelly.
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