Zoom Communications, Inc.

Well, hello, everyone, and welcome to Zoom's Q1 FY24 earnings release webinar. As a reminder, today's webinar is being recorded. And now I will hand things over to Tom McCallum, head of investor relations. Tom, over to you.

Thank you, Kelsey. Hello, everyone, and welcome to Zoom's earnings video webinar for the first quarter of fiscal year 2024. I'm joined today by Zoom's founder and CEO, Eric Yuan, and Zoom's CFO, Kelly Steckelberg. Our earnings press release was issued today after the market closed and may be downloaded from the investor relations page at investors.zoom.us. Also on this page, you'll be able to find a copy of today's prepared remarks and a slide deck with financial highlights that along with our earnings press release include a reconciliation of GAAP to non-GAAP financial results. During this call, we will make forward-looking statements, including statements regarding our financial outlook for the second quarter and full fiscal year 2024, our expectations regarding financial and business trends, impacts from the macroeconomic environment, our market position, opportunities, go-to-market initiatives, growth strategies, and business aspirations, and product initiatives and expected benefits from such initiatives. These statements are only predictions that are based on what we believe today, and actual results may differ materially. These forward-looking statements are subject to the risks and other factors that could affect our performance and financial results, which we discuss in detail in our filings with the SEC, including our annual report on Form 10-K and quarterly reports on Form 10-Q. Zoom assumes no obligation to update any forward-looking statements that we may make on today's webinar. And with that, let me turn the discussion over to Eric.

Thank you, Tom. Thank you, everyone, for joining us today. As we continue to execute on the strategic focuses, which I shared with you all last quarter, we are very grateful for the support, feedback, and trust that we have received from our customers and investors. Last month, we closed our acquisition of WorkVivo, which we are super excited about. Workvivo is a modern employee communication and engagement platform. Their solution combines a social intranet and employee app into one central hub, forming the heart of a company's digital ecosystem. Incorporating Workvivo's feature-rich technology into our all-in-one collaboration solution will allow us to offer Zoom customers a unified platform that keeps knowledge workers and frontline employees informed, engaged, and connected throughout the workday, regardless of in-person, remote, or hybrid work style. According to Enterprise Apps Today, Communicative employers have mobile workers who are five times more productive and a few three times less burnout. The WorkVivo team is working very hard to capitalize on this opportunity and is 100% aligned with our culture of deliver happiness to customers and employees. We are so excited to join forces with WorkVivo and help our customers raise the bar for employee communication and engagement. Last quarter, we reiterated our strong positioning in AI and highlighted our expanded vision to see generative AI permeate and elevate productivity across our portfolio. In Q1, we made considerable progress towards that vision. We outline our approach to AI is to drive forward solutions that are federated, empowering, and responsible. Federated means flexible and customizable to businesses' unique scenarios and nomenclature. Empowering refers to building solutions that improve individual and team productivity as well as enhance the customer's experience. and responsible mis-custom control of their data with an emphasis on privacy, security, trust, and safety. At Enterprise Connect, we unveiled ZoomIQ's new set of embedded features leveraging generative AI to support chat and email compose and meeting summary. We are also building new features to summarize long chat threads, catch up tardy meeting participants on what they missed, and brainstorm environment. Last week, we announced our strategic investment in Anthopik, an AI safety and research company working to build reliable, interpretable, and steerable AI systems. Our partnership with Anthopik further boosts our federated approach to AI by allowing Anthopik's AI Assistant Cloud to be integrated across Zoom's entire platform. We plan to begin by layering cloud into our contact center portfolio, which includes Zoom Contact Center, Zoom Virtuation, and now in beta, Zoom Workforce Engagement Management. With cloud guiding agents towards trustworthy resolutions and empowering self-service for end users, companies will be able to take customer relationships to the next level. now moving on to some of our customers wins i would like to thank major league baseball MLB has long used the power of the broader Zoom platform to strengthen its connection to fans and teams. And this quarter, we expanded our relationship by launching a first-of-its-kind partnership that leverages Zoom Connect Center to enhance real-time replay reviews and deliver increased transparency to baseball fans. By introducing Zoom technologies into operations on and off the field, MLB strives to create an engaging and unique experience for its fans and teams. I would like to thank Virginia Tech for expanding our relationship by adding more than 10,000 Zoom functions as well as Zoom contact center to their Zoom meetings deployment. We brought responsiveness, reliability, and regulatory compliance to this large expansion, and Virginia Tech leveraged Zoom's unified communication platform to build a next-gen solution integrated across meetings, phone, and contact center to serve the entire university community. I would also like to thank Venture Employer Services, which has grown its workforce significantly the past few years through hiring an MNA. In Q1, Venture expanded their existing footprint with us by adding approximately 10,000 Zoom phone seats and 800 Zoom contact center seats, as well as our AI-powered Zoom Virtual Agent and Zoom IQ for sales. It's so exciting to see customers leverage our natively integrated phone plus contact center solutions and invest in our next generation AI-enabled products across their businesses. Finally, I want to thank my plan manager, Australia's leading services provider for the National Disability Insurance Program. MPM shows Zoom Congress Center for its attractive total cost of ownership, the deep integration with Salesforce, and the vision and future roadmap for customer experience. And our journey did not end with contact center. Appreciating the value of the platform, they also decided to standardize on Zoom One. We're so happy to partner with MPM to help them deliver a world-class customer and employee experience to their clients and disability service providers. Again, thank you so much, MRB, Virginia Tech, Venture Services, MPM, and all of our customers worldwide. And with that, I'll pass it over to Kelly. Thank you.