Zoom Communications, Inc.

Thank you everyone that's joined us so far. We're just going to give it a few seconds to let everybody sink into the call and we will begin shortly. Okay, hello, everyone, and welcome to Zoom's Q2 FY23 earnings release webinar. As a reminder, today's webinar is being recorded. And now I would like to hand things over to Tom McCallum, head of investor relations. Tom.

Thank you, David. Hello, everyone, and welcome to Zoom's earnings video webinar for the second quarter of fiscal 2024. I'm joined today by Zoom's founder and CEO, Eric Yuan, and Zoom CFO, Kelly Steckelberg. Our earnings press release was issued today after the market closed and may be downloaded from the investor relations page at investors.zoom.us. Also on this page, you'll be able to find a copy of today's prepared remarks and a financial slide deck with financial highlights that along with our earnings release include a reconciliation of gap to non-gap financial results. During this call, we will make forward-looking statements, including statements regarding our financial outlook for the third quarter and full fiscal year 2024, our expectations regarding financial and business trends, impacts from the macroeconomic environment, our market position, opportunities, go-to-market initiatives, growth strategy and business aspirations, and product initiatives, and the expected benefits of such initiatives. These statements are only predictions that are based on what we believe today and actual results may differ materially. These forward-looking statements are subject to the risks and other factors that could affect our performance and financial results that we discuss in detail in our filings with the SEC, including the annual report on Form 10-K and quarterly reports on Form 10-Q. Zoom assumes no obligation to update any forward-looking statements that we may make on today's webinar. And with that, let me turn the discussion over to Eric.

Hey, thank you, Tom. Hi, thank you, everyone, for joining us today. So before starting, I'd like to welcome Dr. X.D. Huang as our CTO, who joins us after a successful career at Microsoft, where he most recently served as Aira AI CTO and the tech new father. Dr. XD joins us at an optimal moment in our AI journey. In the past few months, we brought several new AI innovations to the market and announced an aggressive roadmap aimed at empowering our customers to work smarter and serve their customers better. And as we develop and deploy AI solutions, we strongly believe that technology should advance trust. We are privileged to have countless customers rely on us for their communications needs. We don't take that for granted. Earlier this month, we took the additional step in stating that Zoom does not use customer content to train our AI models or third-party AI models. I'm proud of the approach we are taking by putting customers' privacy needs first, Zoom is taking a leadership position in ensuring customers can use our AI features with confidence that their content is protected. Now, let me share how we have advanced in our mission of one platform delivering limitless human connection. we launched Zoom Scheduler, which serves to reduce the hassle of scheduling with people outside your organization. And Intelligent Director, which uses AI and multiple cameras to provide the best image and angle of a participant joining from a confident room. We also launched many new offerings like Zoom Clips, which enables asynchronous video conversations. And more and more customers are getting on Zoom Team Chat, driven by increased adoption of Zoom One and new features like Continuous Meeting Chat, which connects the transient in Meeting Chat feature to the persistent Zoom Team Chat product. Currently, we have two Fortune 15 companies, one major consulting firm, a global F&B brand, and a leading law firm using Zoom Team Chat as a core means of text-based communications. Our contact center product has surpassed 500 customers, and we are rolling out about 90 new features and enhancements per quarter. We launched workforce management in early July to help customers streamline customer communications, manage agent needs, and transform their customer experience, all from a single unified platform. WFM is already to a great start, and we look forward to adding additional products to this suite to expand our native customer experience capabilities and revenue streams. We have progressed rapidly in our integration of WorkVivo. After looking it out internally, I could not be more impressed with the product and confident in the value it will bring to our customers in terms of building culture across a distributed workforce, ultimately delivering upon our strategic appeal of enabling hybrid work. Speaking of which, a few weeks ago, we announced internally a structured hybrid approach, asking our Zoomies that live within commuting distance to come into their local office twice a week. Zoom is purpose-built for hybrid work, and it's on us to understand what our customers are experiencing in their hybrid journeys and what works and does not work for them. We believe that this approach will enable us to continue to innovate for our customers and deliver what they need to be to succeed. Now moving on to some of our customer wins. First, we are very excited to expand with the United States Postal Service. In Q2, the postal service added a Zoom team chat or 21,500 users to their existing Zoom for Government deployments. Let me also thank Brookdale Senior Living, the largest operator of senior housing in the United States. Brookdale started as a Zoom meetings customer in fiscal 2020. A year later, it began evaluating Zoom phone And in Q2, they went all in on the cloud and upgraded to Zoom One in order to unify their communication needs and one integrated product. Let me also thank Purdue Farms. Like many of our customers journeys, Purdue started years ago with an initial Zoom meetings deployment. Last fall, they went all in with the Zoom One Enterprise Plus. However, the story does not end there. In Q2, Purdue added a Zoom Contact Center due to its native integration with their existing Zoom phone deployment and our ambitious innovation roadmap. Let me also thank Vermont Industries. Vermont came on board as a Zoom customer a little over a year ago with meetings and phone, and it quickly became a major platform adopter, including Zoom One and the Zoom Contact Center. And in Q2, with the goal of utilizing AI to better service their customer and also their employees, they added a Zoom virtual agent due to its accuracy of intent understanding, ability to route issues to the correct agent, ease of use, and quality of analytics. We are so delighted to see our partnership with Vermont grow so quickly, and we are committed to innovating further to support their operations. Finally, let me thank Dollar General, America's general store, for choosing Zoom's WorkVivo platform to connect employees and the digital heartbeat for the company. Dollar General will roll out WorkVable's employee engagement platform for its roughly 190,000 employees to enhance the employee experience at the individual, group, and district levels, drive employee dialogue, and reinforce its strong culture. Again, we are very excited to welcome and expand with USPS, Brookdale, Purdue Farms, Vermont, Dollar General, and all of our customers worldwide. And with that, I'll pass it over to Kelly. Thank you.