Zoom Communications, Inc.

Well, hello, everyone, and welcome to Zoom's Q3 FY24 earnings release webinar. As a reminder, today's webinar is being recorded, and now I will hand things over to Tom McCallum, head of investor relations. Tom, over to you.

Thank you, Kelsey. Hello, everyone, and welcome to Zoom's earnings video webinar for the third quarter of fiscal year 2024. I'm joined today by Zoom's founder and CEO, Eric Yuan, and Zoom's CFO, Kelly Steckelberg. Our earnings press release was issued today after the market closed and may be downloaded from the investor relations page at investors.zoom.us. Also on this page, you'll be able to find a copy of today's prepared remarks and a slide deck with financial highlights that along with our earnings release include a reconciliation of gap to non-gap financial results. During this call, we will make four looking statements, including statements regarding our financial outlook for the fourth quarter and full fiscal year 2024, our expectations regarding financial and business trends, impacts from the macroeconomic environment, our market position, opportunities, go-to-market initiatives, growth strategy, and business aspirations, and product initiatives and the expected benefits of such initiatives. These statements are only predictions that are based on what we believe today, and actual results may differ materially. These forward-looking statements are subject to the risks and other factors that could affect our performance and financial results, which we discuss in detail in our filings with the SEC, including the annual report on Form 10-K and quarterly reports on Form 10-Q. Zoom assumes no obligation to update any forward-looking statements we may make on today's webinar. And with that, let me turn the discussion over to Eric.

Hey, thank you, Tom. Thank you, everyone, for joining us today. In early October, we hosted Zoomtopia, our yearly customer and innovation-focused event, and it was awesome. Like last year, we ran a hybrid on Zoom events. Thousands joined us in person and many multiples of that virtually. Among the impressive attendees were 40 customer presenters, such as JP Morgan, MIT, Boston Consulting Group, HubSpot, and Close, who spoke about their amazing experiences on Zoom and excitement about the future. We also showcased newly released innovations like Zoom AI Companion, as well as Zoom AI Expert Assist and Quality Management for the Contact Center. Zoom AI Companion is especially noteworthy for being included at no additional cost to our paid plans. and has fared tremendously well with over 220,000 accounts enabling it and 2.8 million meeting summaries created as of today. Remarkable growth in less than three months. At Zoomtopia, I also had the pleasure of sharing the stage with FLABS. a global manufacturing and supply chain leader who spoke about how they use Zoom to connect their large distributed workforce of 170,000 employees across 30 countries. Flex started using Zoom meetings in 2017, quickly followed by Zoom Rooms and Zoom Team Chat. Since then, Flex increased Team Chat users by 200% and Zoom Rooms by 245%. They also became power users of Zoom Whiteboard, creating over 13,000 whiteboards. And moving to Zoom Phone allowed them to eliminate 50 to 70% of circuits and infrastructure across the globe and reduce total cost of ownership. We were so happy to have Flex share their journey at Zoomtopia and cannot wait for what is in store for our partnership next. Now, moving on to some of our customers in Q3. First, let me thank Jobbox, who has been an amazing customer for many years, starting with meetings and then extending to Zoom rooms, phone, and events. In Q3, they selected a Zoom virtual agent and a Zoom contact center to provide world-class AI-enabled support to their global user base. Let me also thank Amenta Group, a premier insurance services company, who initially adopted Zoom Phone and Zoom Connect Center on a limited scale in Q1 of this year. Seeing how our modern solution offers superior agility, customization for sales flows, and administrative functionality, in Q3, they decided to standardize their customer-facing sales support on the Zoom stack and add workforce management, leading to a nearly five times increase in their monthly spend with us. I'd also like to congratulate the Virgin Group on their launch of WorkVivo to bring together 60,000 employees across almost 40 Virgin companies on one platform. The Virgin Family WorkVivo platform is helping to drive social connection, encourage collaboration, and boost brand knowledge. It's inspiring to see how the virtual group is bringing the platform to life and strengthening culture with Zoom's work available. These wins are a testament to the investment we are making in our customer experience offering with a rapid pace of new innovations like workforce management, quality management, Zoom virtual agent, and AI expert assist. They also highlight our progress with employee experience, especially with integrating work available into the Zoom client. Thank you so much to Jobbox, Amenta, and Virgin Group. Love you all. And with that, I'll pass it over to Kelly. Thank you.