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Operator
Welcome to the Advanced Auto Parts Third Quarter 2020 Conference Call. Before we begin, Elizabeth Eisleben, Senior Vice President, Communications and Investor Relations, will make a brief statement concerning forward-looking statements that will be discussed on this call.
Elizabeth Eisleben
Good morning, and thank you for joining us to discuss our Third Quarter 2020 results. I'm joined by Tom Greco, our President and Chief Executive Officer, and Jeff Shepherd, our Executive Vice President and Chief Financial Officer. Following their prepared remarks, we will turn our attention to answering your questions. Before we begin, please be advised that our remarks today may contain forward-looking statements. All statements, other than statements of historical fact, are forward-looking statements, including, but not limited to, statements regarding our initiatives, plans, projections, and future performance. Actual results could differ materially from those projected or implied by the forward-looking statements. Additional information about factors that could cause actual results to differ can be found under the captioned forward-looking statements and risk factors in our most recent annual report on Form 10-K and subsequent filings made with the Commission. Now, let me turn the call over to Tom Greco.
Tom Greco
Good morning, everyone. And allow me to start by thanking each of our advanced team members and CarQuest independent partners for their tireless efforts to delight and serve our customers. Our entire team face challenges every single week throughout Q3. And I'm reminded daily that our role in supporting essential workers has never been more important to our success. We've been operating with three overarching priorities during the COVID-19 pandemic. First, prioritize the health, safety, and well-being of our team members and customers. Second, preserve cash and protect the P&L during the crisis. And third, prepare to be even stronger following the crisis. We made progress on each of these objectives in the quarter. Our dedicated leadership team remains focused on the health and safety of our team members and customers, regularly cascading safety protocols and updating our playbooks for the pandemic. This includes health checks for all team members instituted company-wide in Q3. We also provided cooling fabric masks in the summer to address heat concerns while ensuring our team members had face protection. Our communications team keeps visibility high through virtual town halls and regular video updates to ensure team member engagement. We're also benchmarking and working collaboratively with industry and professional organizations to continuously improve our response to this rapidly changing environment. Bottom line, we remain vigilant to protect our team members and to ensure that our customers have a safe and positive experience in our stores. Turning to Q3 results, our net sales grew 9.9% to $2.5 billion compared to the prior year, and we delivered comparable sales growth of 10.2%. This is our strongest quarterly performance in 15 years. Adjusted operating income increased by approximately 33% to $272 million, and our adjusted operating income margin rate increased 183 basis points to 10.7%. As you'll hear from Jeff, we also strengthened our cash and liquidity position throughout the quarter, highlighted by our quarterly free cash flow improvement of 95%. Recently, we saw positive comp sales across every region, with the Gulf Coast, Central, and Southeast posting strong double-digit comp growth. Our Northeast, Mid-Atlantic, and West regions, while still positive mid to high single digits, were below our overall comp growth in the quarter. As we noted in Q2, there remains a wide gap between our highest and lowest performing regions, although this narrowed in Q3 to approximately 900 basis points on average between the six regions I just mentioned. The good news is that the Northeast, which is our largest region, had the most improvement of any region in the quarter versus Q2. As we examine the broader oil parts industry and total retail data, the performance of these lower growth geographies has been more impacted by COVID-19 and is consistent with our internal results. On a category basis, we saw sales strength in batteries, as well as continued growth in appearance and optics that began in Q2 when stay-at-home orders were implemented. While there are many puts and takes in Q3, we believe the net benefit for the industry was driven by three primary external demand drivers. First, there are economic drivers. Due to the uncertainty of the macroeconomic climate and increased unemployment, there have been fewer new vehicle sales and more used vehicle sales. This results in an aging fleet, which is good for both DIY and ultimately pro. Secondly, there are COVID-related factors. As we've discussed before, we believe consumers have an understandable fear of using mass transportation, creating a heightened emphasis and reliance on personal vehicles. In some cases, people are working from home and have time on their hands to do their own DIY maintenance and repairs. Finally, it's our belief that when motorists have DIY needs in this environment, they prefer to shop in smaller boxes. In our stores, they can feel safe, get the trusted advice they need, and get back on the road quickly so they can do the job well. Of course, some of the benefit from these external factors is offset by the reduction in miles driven, which is an important demand driver for our industry. When this begins to recover, we expect it will provide a tailwind for the industry. We believe the majority of our accelerated top-line growth in the quarter, and in particular the strong DIY performance, is due to these external factors. Our industry has historically performed well during challenging economic times. Considering prior periods when the economy was challenged, DIY is generally an early beneficiary, followed relatively quickly by pro-recovery. Looking more closely at our Pearl business, we delivered mid-single-digit net sales growth in Q3, following a decline in Q2 due to the temporary closure of garages across North America. In Q3, our machine learning platform, Dynamic Assortment, enabled us to have the right part in the right place and improve availability. This enabled both assortment and close rate improvements as lookups and demand surged. We also deployed new customer delivery software for WOLPAC, ADVANCE, and CarQuest, which includes real-time updates and notifications for all users. In addition, our pro customers were very appreciative of the continued interactive virtual classroom training we provided through our CarQuest Technical Institute. This included the ability for pro customers to extend the training content to all technicians within their repair shops. On our MotoLogic platform, we continue to enhance our technical service bulletins and also deploy this valuable tool in CarQuest Canada. These tools, in addition to our sustained focus on improving the overall experience for pro customers, enable us to further grow our TechNet base during Q3 as we cross the 12,000 customer mark. In addition, our Car Quest independent team had another strong quarter and has now converted 36 new stores to the Car Quest family year-to-date. Once again, we know this has been a difficult time for professional shops, and we believe the work we've done to be there for professional customers when they need us most has set us apart. Moving on to DIY Omnichannel, we delivered another quarter of double-digit net sales growth in Q3. These results were driven by the external drivers discussed earlier, coupled with our DIY growth initiatives. Our growth initiatives are primarily focused on increasing share of wallets with existing DIYers, while attracting new DIY customers. Based on the syndicated data available to us, we drove meaningful share gains throughout the quarter. Our DIY initiatives start with DieHard. While we believe DieHard is benefiting our performance in all channels, we can clearly see improvements in our DIY battery share behind our launch. In October, we introduced our DieHard is Back campaign. This advertising launched with a two-minute film on October 18th during the Fox NFL Game of the Week. This integrated campaign featuring Bruce Willis has already generated over 2 billion impressions and more than 1,200 earned media placements. We believe our marketing plans will drive continued support during the winter months when batteries fail and customers need a reliable solution. we think we have significant room to grow Diehard in the battery segment. Secondly, we continue to focus on building awareness for the advanced brand to attract new customers and drive traffic. In addition to leveraging more effective advertising, including Diehard, we're strengthening our digital engagement with DIYers when they visit our website or download our app. few three highlights include the continued growth of our advanced same-day suite of services and strong momentum and consumer response to the launch of our mobile app earlier this year. These and other initiatives helped drive strong double-digit sales growth in e-commerce for the quarter. Third, we continue to see year-over-year growth in active Speed Perk members since the rollout of our new program in the summer of 2019. Importantly, We're seeing a steady increase in members graduating to the elite and VIP levels. Our graduation rates improved by more than 20% year-over-year, reflecting important share of wallet gains with heavy DIYers. We're leveraging first-party data gathered through this program to deliver a personalized experience for our customers. Finally, we remain focused on execution across the board. We did an excellent job with the diehard launch overall and saw year-over-year net promoter score improvement across all channels. In summary, our top line performed well in the third quarter driven by the factors just discussed. So far in Q4 through the first four weeks, comp sales remained positive across all channels in the mid-single-digit range. As a reminder, Q4 tends to be our most volatile quarter each year, primarily due to fluctuations in weather. In addition, we remain sensitive to potential volatility from other external factors in the current environment, particularly those related to the future spread of COVID and the possibility of heightened stay-at-home orders in the near term. Much more within our control is the execution of our four pillars of margin expansion, as we demonstrated in Q3. Starting with our first pillar, our top line growth during Q3 contributed towards sales per store improvement versus the previous year. Additionally, on a rate basis, our SG&A per store improved year over year. We're managing store payroll with greater effectiveness as a result of a my-day scheduling tool. Our team continues to plan payroll conservatively in the current environment, balancing customer service and cost very closely. In terms of supply chain, we're making progress with our cross-banner replenishment, or CBR, initiative. We've completed nearly one-third of our original plan, which redirects stores to a more freight logical distribution center and reduces stem models across our network. We're already beginning to see savings from the stores that have been completed as a result of reduced miles. We're on track to complete approximately 40% of our identified stores by the end of the year. with completion and full run rate expected to be realized by Q4 2021. Importantly, our team has found further opportunities for improvement than initially modeled, which includes additional stores that can be included following the completion of the first phase. In addition to CBR, our Single Warehouse Management System implementation, or WMS, is also well underway after a temporary pause due to the pandemic. Our team mobilized to adjust our plans, which now includes virtual implementation capabilities. We're installing the new WMS starting with our 11 largest DCs, of which we expect four to be completed this year. Based on what we know today, we expect to finish the entire WMS implementation by the end of 2022. With that said, we'll realize savings as each additional DC is completed. In terms of category management, we made progress in Q3 on own brand expansion. We expect to finish 2020 with a significant increase in own brand SKUs and to further enhance our SKU mix next year. Our margin rate on own brand SKUs is meaningfully higher than comparable applications in their respective categories. This will enable further growth in margin rate in the years to come. Separately, our new strategic pricing tool is beginning to enable both profit dollar and margin rate improvement through pricing initiatives rolled out in the quarter. Finally, SG&A productivity continues to be a source of margin expansion. First, we made progress on the consolidation of disparate back office systems, which is our largest area of opportunity within SG&A. In Q3, this was highlighted by progress on our finance ERP implementation. In addition, we continued with the integration of WorldPAC and Auto Part International. We also continued to address opportunities to optimize our organizational structure, including support contracts and professional fees. Consistent with this, we made the decision to consolidate our field structure from two divisions to one in May. In early October, we further streamlined our field structure from 12 to eight regions. We believe that these moves enable us to serve our customers with even greater effectiveness, efficiency, and flexibility. The recent field changes also enabled us to bolster certain areas in our corporate support center with seasoned field operators. As an example, we frequently discuss the importance of diversity and inclusion and its inextricable link to our business strategy. As part of this, we welcomed Dina Lamar, having served as our RVP of the Great Lakes region for the past three years, to our leadership team as our new VP and Chief Inclusion and Diversity Officer. Dina has a deep field leadership background in retail, both inside and outside of a band, and her leadership and enthusiasm for building a high-performing, diverse workforce made her an ideal candidate for this role. A second area of opportunity within SG&A is rent. Based on the current environment, we're thoughtfully evaluating our real estate footprint, including office space. This involves negotiating with landlords for concessions on low-return properties, and in some cases, exiting the property altogether. We've engaged a third party to help with this and expect it may result in some short-term cost headwinds in Q4. Specifically, buying out leases that are unproductive where we determine the building is no longer necessary. Third, we have a dedicated team reviewing the existing plans we have for every single line item within SG&A. They're assessing the productivity we had planned pre-COVID and also capturing key learnings we've had during COVID. This team is recommending areas of refinement and further opportunity as we move forward. For example, during COVID, we limited company-wide travel, which will continue for the balance of the year. Going forward, we intend to leverage virtual options and do not plan to return to pre-COVID levels of travel. Another area of opportunity is further reduction in our insurance and claims expenses. Here, we continue to make progress on our lost time injury rate. LTIR represents our most severe accident and was 33% lower than the prior year. In addition, our sustained focus in Q3 resulted in a reduction in collision frequency rates of 13% versus the prior year. Our advanced driver program and SmartDrive event-based video coaching is also being rolled out, which we believe will help us further reduce our collision frequency rate. In summary, we continue to believe that margin expansion is a significant opportunity for advance to drive total shareholder return, and we remain focused on the initiatives we have in place pre-COVID for the four pillars of margin expansion. While executing these previously established plans, we're also closely monitoring the current and future environment to identify new productivity opportunities to drive total shareholder return. Before I turn it over to Jeff, I'd like to recognize the impressive results our team members and generous customers delivered in our American Heart Association campaign. Following a successful campaign last year, I could not be prouder of our team's efforts this year to raise $1.4 million, which was a 38% increase compared to last year. We delivered this record-setting campaign while providing exceptional customer service and remaining relentless on the execution of our long-term plan. In closing, our third quarter results were another step in the right direction. Despite uncertainty that remains in the current environment, we remain focused on executing our long-term strategy. With that, I'll turn it over to Jeff for details on our financial performance. Thank you, Tom, and good morning, everyone. I want to reiterate Tom's thanks to our team members for their dedication and hard work, not only this past quarter, but since the pandemic began. We have been extremely diligent in ensuring safety measures are in place throughout the enterprise. At the same time, our team members have risen to the challenge. The positive print we released today would not have been possible without them. In Q3, our adjusted gross profit was approximately $1.1 billion. This was an increase of 11% compared to Q3 of the prior year. Adjusted gross profit margin rate improved 50 basis points year over year to 44.4%, driven by favorable pricing actions and supply chain efficiencies. These improvements, coupled with channel mix, were slightly offset by unfavorable product mix and headwinds associated with shrink and defective. It's also important to note But while we experienced tailwinds associated with LIFO, these tailwinds were offset by capitalized supply chain costs, resulting in no net impact from the inventory-related costs and benefits both in the quarter and compared to the prior year. Our adjusted SG&A was approximately $857 million in Q3, an increase of 5.8% compared to Q3 of 2019. Adjusted SG&As of percent of net sales improved by 133 basis points compared to the prior year, primarily driven by an improved payroll and rent leverage, reduction in travel, and our continued focus on safety, leading to a reduction in insurance claims, as Tom had mentioned. These cost savings were partially offset by an increase in support contracts related to our transformation initiatives. In addition, Our COVID expenses for the quarter were approximately $9 million. The majority of these expenses are related to ongoing costs, such as cleaning supplies, gloves and masks, and enhanced fixed-day benefits during the pandemic. We expect to incur these costs for the foreseeable future. Adjusted operating income in Q3 was $272 million, which improved 32.6% compared to the prior year quarter. Our adjusted OI margin rate improved 183 basis points to 10.7% in the quarter. Adjusted diluted EPS was $2.81, an increase of 34%. Year-to-date free cash flow was $616.6 million, compared to $539.3 million during the same period in 2019. Driven by strong top line results, improved working capital, and a deferral of federal payroll tax. In Q3, our capital expenditures were $52.5 million, which was a decrease of $5.3 million compared to the prior year. In line with our financial priorities, during the quarter, we completed the early redemption of our 2022 notes and tendered approximately 57% of our 2023 notes, both of which carry a 4.5% coupon rate. This was completed using both cash on hand as well as proceeds from the $350 million 1.75% note issued during the quarter. Our disciplined approach to managing our balance sheet has allowed us to take advantage of the current low interest rate environment, resulting in a stronger debt maturity profile and improved leverage ratios. we believe our debt financing initiatives have further safeguarded the business for the future. Our disciplined approach to managing cash resulted in an AP ratio of 80.8%, which is the highest we've achieved since the GTI acquisition. We remain confident in our ability to generate meaningful cash from the business and to opportunistically return cash to shareholders. As we discussed last quarter, We lifted the temporary suspension of our share repurchase program, and during the quarter, we repurchased nearly $110 million of advanced stock at an average price of approximately $153 per share. This, combined with the continued payment of the $0.25 quarterly cash dividend per share approved by our board, further demonstrates our confidence in the long-term strength of our business. Given the continued uncertainty around the impact of COVID-19 and the current economic situation, we will not be providing guidance for the balance of the year. Traditionally, Q4 has been our most volatile quarter, with weather having a meaningful impact on results. In addition, there are a couple of factors impacting SG&A to consider in Q4. First, we have known incremental costs compared to the prior year related to COVID-19 expenses. As Tom mentioned, there will be costs associated with buying out unproductive leases. Third, we are investing in the Die Hard and Back marketing campaign. We also want to remind you that our fourth quarter this year includes a 53rd week. With the exception of comparable store sales, we encourage you to include the impact of these factors in your modeling. Finally, we are updating our strategic business plan informed by our best estimates and assumptions of the environment. Our plan is to finalize this in early 2021 and provide you with an update after our Q4 earnings release. We expect to finalize the date in the near future and look forward to sharing additional details with you. In conclusion, we are pleased with the results of the quarter and believe that we have positioned ourselves positively for the remainder of 2020. We know that we cannot predict what this winter will bring, but we remain committed to top line growth, margin expansion, and managing our liquidity. With that, let's open the call to address your question. Operator?
Operator
At this time, if you would like to ask a question, please press star then the number one on your telephone keypad. Again, that is star then the number one. And your first question is from Simeon Gutman with Morgan Stanley.
Simeon Gutman
Thanks. Good morning, everyone. I realize you're not ready to talk about guidance going forward or 21. Can you talk about the transformation overall? And you said that you've restarted some elements of the supply chain overall. Can we get to, I guess, operating margin expansion that's a little bit higher than what we saw this quarter or not higher sorry uh in in a you know 50 to 75 basis point range going forward in more of a normalized environment or have some of the elements of the supply chain being delayed this year uh will cause those to be um prolonged hey good morning simeon uh
Tom Greco
Definitely has taken a lot of time in the last couple months to look forward and really understand what we think is going to happen over the next several years and put all of our initiatives through what we call a post-COVID lens and feel very excited about the TSR opportunity ahead. For sure, the expansion of margins is a big part of that, and as we've said consistently, uh we do believe we can expand at a greater rate than we certainly did last year so that's the plan you know we're going to continue to drive the key areas of margin expansion that we've spoken about sales and profit per store the supply chain initiatives are key driving the category management initiatives and then further opportunities within SG&A. And that, combined with continued top-line growth, will drive some strong cash flow for the company and be able to return excess cash to shareholders. So the plan is continuing on, and we look forward to executing against it next year.
Simeon Gutman
So I have two follow-ups to that, Tom. I think Jeff mentioned some marketing accelerated in the fourth quarter. Does spending on diehard cause you to slow some of that expansion to invest a little bit faster in marketing in the near term? And then you said using cash. It seems like the cash is growing. Are you going to deploy it quicker, or are you waiting to get through this environment before deploying it?
Tom Greco
Yeah, well, on Die Hard, it was really a comment on the quarter, the fourth quarter, in terms of an investment behind marketing in the fourth quarter, as we've said all year. We launched Die Hard, as you know. We launched it on July the 4th. And the marketing broke on October the 18th, three weeks ago. And you're going to see heavy advertising on Dye Arts starting again next week. Obviously, we pulled it off, sent in for the election week. We knew that that was going to be pretty cluttered and people were going to be obviously focused on the election. But starting next week, you'll see our advertising come back. And we're really going to hit diehard hard, you know, for several weeks as we head into the winter season. So Jeff can respond to the cash question. Yeah, in terms of cash, you know, it's still at an elevated level. And, you know, we did repurchase about $110 million worth of our stock in the third quarter. And we're going to continue to be opportunistic there. We've got to be somewhat prudent in terms of the uncertainty of the environment. We're pleased with what we were able to do in the third quarter, and the fourth quarter is going to present new challenges. So we are going to try to be opportunistic in terms of repurchasing. We continue with the dividend at $0.25 a share, so we're pleased with that. And as we close out the balance of the year, we're going to maintain that trajectory. Okay, thank you both. Thank you.
Operator
The next question is from Christopher Horvitz with JP Morgan.
Christopher Horvitz
Thanks. Good morning, everybody. So I wanted to ask about the top line. You seem to be narrowing the gap versus your competitors. And then you also mentioned mid-single-digit quarter-to-date, which is a strong trend. Others had talked about moderation in October as well. So can you maybe diagnose what is changing from that 10 to the mid-single-digit? Is it DIY slowing but commercial relatively constant? And overall, how is that playing out regionally? Is the gap between the Northeast and the Mid-Atlantic versus the other areas continuing to narrow?
Tom Greco
Well, first of all, Chris, the gap did narrow meaningfully in the third quarter. You know, we were around 2,000 basis points in the second quarter, and we narrowed that to 900. You know, those particular COVID areas or heavier areas for COVID are much more challenged with miles driven. And across broader retail, you're seeing that, you know, those lower numbers. But we are seeing it narrow and we're excited about, you know, the future there. I mean, eventually that's going to come back. The northeast mid-Atlantic regions are big for us, so we want them to come back. In terms of the fourth quarter, we've seen a moderation. It's been really more winter-related categories. It's still early. There's lots of time left in the quarter. So, you know, as you know, there can be volatility in the fourth quarter. But overall, you know, we're pleased with our performance quarter to date, and we're going to continue to execute our plan.
Christopher Horvitz
Understood. And then as a follow-up to that, when you talk about winter-related categories, is that more DIY, like batteries slowing ahead of the winter? And is it impacting the commercial side of the business? Yeah, it's more DIY. Got it. Understood. And then, you know, Jeff, you gave us some good commentary around SG&A for the fourth quarter. So any comments on gross margin factors that we should consider there? And then as you think about, you know, 2021, you know, based on all the initiatives, you know, holding constant, it would seem like, is it fair to say you would see sort of increasing margin expansion over the cadence of 2021? clearly have to impact for the comparisons on the COVID front, but just on an underlying basis.
Tom Greco
Yeah. A couple of things there, Chris. I think for Q4, first of all, as you saw in Q3, we're lapping the coupons, we're lapping the tariffs. We're going to continue to see that in the fourth quarter. You know, our supply chain efforts, that's something that, you know, as we take up the STEM miles, we're going to continue to see those savings. That will continue into the fourth quarter, and that will certainly continue into 21. You know, we're probably not going to be giving any guidance around 21, but I think those are some of the factors that we can be looking at. And then just in terms of, you know, overall inflation, I think would be the other thing that we've been watching closely. That's been relatively low, certainly in the third quarter. And we don't have any reason to believe we're going to see any significant inflationary factors, at least in the fourth quarter. A little bit early to speculate on 21.
Christopher Horvitz
And so just last question. So does that mean from like a LIFO and a capitalized inventory cost perspective that should that remain at this point, you think, relatively neutral in VORQ? Yes. Understood. Thanks. Best of luck. Thanks.
Operator
Your next question is from Michael Vassar with UBS.
Michael Vassar
Good morning. Thanks a lot for taking my question. Tom, it seems like some of your operating costs right now are a little bit higher than what you had previously expected based on the SG&A performance this quarter and next quarter. Plus, some of the gross margin driving initiatives are taking a little bit longer than what you had previously thought due in part to COVID. Is the overall margin opportunity that you've long talked about the same, equal to, or not as great, or even better than what you thought previously?
Tom Greco
Yeah, it's very much in line, Michael. You know, we're continuing to execute the initiatives that we've spoken about. And as we said at the beginning of the year before and this year, you know, last year and this year were expected to be lower versus 2021. And we continue to expect that overall 2021 will be greater than we delivered in these two years. So there's really no change. in how we're approaching the margin expansion initiative. Some of them have been delayed, as you said. The only major ones are the cross-banner replenishment initiative on supply chain and the warehouse management initiative. But other than that, you know, we'll continue to execute each one of the initiatives that we have.
Michael Vassar
The SG&A this quarter and next quarter, we should view that as a one-off or temporary, not an indication of more longer-lasting trends?
Tom Greco
Really more this quarter here, fourth quarter as we called out, there are some unique things in the quarter, an investment to launch a new brand, which we're very excited about, and a very important investment to drive awareness of Diehard to make sure that consumers know that the only auto parts store that you can get a Diehard battery is Advance or CarQuest, and that's a very important message for us to land, and it's got, you know, very... The early returns on what we're doing there are really, really strong in terms of market share. We also talked about rent. There's some one-time things with rent that we need to go do. And then COVID, obviously, we're ongoing dealing with COVID. At some point, you know, if there's a vaccine, some of those costs will go away. But those are the things that we called out for the fourth quarter.
Michael Vassar
And just to clarify that, Tom, on the return that you're giving on the diehard investments, presumably... The slowdown that you experienced quarter to date has largely been DIY driven. And it's also quarter to date coincided with the time that you launched the new campaign. So how do you expect the timing and the impact of the return on this diehard investment to play out? Wouldn't you expect to see better sales in your DIY business?
Tom Greco
Well, we just reported very strong sales on our DIY business, and it continues to perform well. It's just relative to the third quarter, there has been a softening there. But overall, I mean, a marketing investment that we're making to launch a brand that we expect to be a billion-dollar brand is not a, you know, you launch the advertising on October 18th and you look for a sales increase on the 19th. We're going to continue to invest behind this brand. It's going to be a multi-year platform for us. It's not just something that we want to launch in batteries. It's going to be in other categories. So we're going to continue to measure every discrete investment against Diehard, but it's overall designed to drive differentiation for the company and ensure that people come to our stores regularly. to buy Die Hard. So, you know, we feel very good about where it is. The advertising has resonated. We've had a significant number of views, impressions, shares. You know, over time, that's going to be very powerful for us.
Michael Vassar
Thank you very much, and good luck.
Operator
Your next question is from Elizabeth Suzuki with Bank of America.
Y.
Great. Thank you. I guess just continuing on the margin topic, compared to last quarter, there was a little less SG&A leverage, even though the comp growth was higher. We've heard from some others in the industry that there's a sweet spot for operating leverage in sort of the mid to high single digits, where you can deliver sales growth comfortably without pushing the limits of what your associates and supply chain can manage. Have you found that to be the case as well, where when growth exceeds a certain level, it's harder to get that leverage, or do you feel like stronger sales are just always better?
Tom Greco
Well, stronger sales are always better. There's certainly a sweet spot. It varies. You've got to think about the category mix as well. When professional sales recover, that requires more labor. So it's not as simple as saying, you know, revenue is X and our leverage point becomes Y. You really got to look closely at category mix. You know, we saw the benefit in the second quarter. We saw the benefit in the third quarter. You know, as professional sales continue to recover, as we anticipate it will, that requires more labor. So, you know, that is a little bit more art than science from that standpoint. You know, some of the others are more straightforward in terms of the leverage you get, obviously. more traditionally fixed categories such as rent, but certainly the higher sales levels do help us.
Y.
And can you break out and help us quantify some of the puts and takes for gross margin in the third quarter? I mean, you mentioned pricing actions and supply chain efficiencies partially offset by the unfavorable product mix. Were there some other factors like, you know, the lapping of speed perks, lapping of tariffs and channel mix that you can help us quantify some of those puts and takes?
Michael Vassar
Yeah, you got them right. Pricing and supply chain both equally benefited the quarter.
Tom Greco
In terms of price, it was a little bit of everything.
Michael Vassar
We saw slight increases in sort of our PLS price. We got a little bit of a benefit in sort of that coupons and rebates. So think about speed perks.
Tom Greco
None of them individually meaningful, but they're all going the right way. And then the other category is what we call price management override. So just controlling the price that we're giving the customer in the store, we saw improvements there. So in the pricing category, we saw a little bit of improvement across all of those categories that they gave us the larger benefits. Supply chain, as you know, we've talked about in terms of getting leverage from the elevated sales. And in addition to that, the work that we're doing to drive out the stem miles The one we did call out, because we talked about this a little bit in the second quarter, it was mix, and that overall was flat. So we saw improvements in our channel mix that was offset by our product mix. And then the only other one I'd call out is we did see some headwinds associated with strength and defectives, and that's really timing. I don't expect that to be an ongoing headwind into the fourth quarter going forward. There was a little bit of favorability that we saw last year, nothing meaningful, and we had a little bit of a headwind this year. So, you know, when you compare the two, it exacerbates it a little bit, but nothing significant in terms of ongoing problems or ongoing headwinds that we expect to see going forward.
Operator
Great, thank you. The next question is from Greg Millick with Evercore ISF.
Greg Millick
Hi, thanks. I had two questions. One, both follow-ups, I believe.
Tom Greco
So if comps slowed into the fourth quarter, is it fair to say that it's been more on the DIY side than the do-it-for-me, given your comments? In other words, is do-it-for-me sort of stayed stable? And then the second question is, what sort of savings do you get uh from uh hdc when when wms is implemented well today morning greg first of all you know i have to clarify here we're talking weeks here in the fourth quarter so you know you can you can see volatility in diy in weeks frequently as you know diy tends to be a more uh you know volatile businesses. It pertains to weather and things like that. So we have seen more softening in DIY than in pro. Pro is generally more consistent. COVID changed that a little bit in the second quarter when things were completely shut down. But you know, over the long term, you know, the pro business tends to be more stable. So I would attribute it far more to that than anything else. You know, I think you're going to continue to see DIY perform well a balance of year into the next year. And the pro business, as we begin to recover and miles driven starts to come back, you'll see the pro business come back in particular categories like brakes. I mean, our hard parts business has been very solid on the pro side of the business, engine management, ride control. You know, we're very happy with our overall performance there. So overall, you know, continued performance on pro, more consistent, but, you know, DIY is also performing well. Your second question, remind me. It's really about learning more about the supply chain savings. So I think you mentioned your four, by the end of the year, four of 11 VCs would be converted onto WMS. So just trying to frame, you know, how much does that help every time you get one converted, either a dollar amount or bips of margin?
Simeon Gutman
How do we think about it?
Tom Greco
Yeah, well, first of all, we've called out supply chain as one of the largest areas of margin expansion that we have, right? So you've got a couple of territories there. You've got cross-banner. You've got warehouse management systems. You've got execution. And we're also integrating the WorldPAC and Autopart international supply chain. So those four initiatives ladder up to a significant number as it pertains to margin expansion. We haven't broken out specifics on WMS, but what we get there is savings through improved processes across our system and much more rigorous labor management standards. You know, Ruben Sloan, who heads up our supply chain, has done a terrific job really driving that agenda. We were in one of our distribution centers yesterday. The performance is improving. We've leveraged it again in the most recent quarter. We're going to leverage again next year and the year after. So we're excited about those supply chain initiatives. They build over time. And you're going to start to see the benefit of that as we get into 21 and 22 on a full-year basis. Got it. And so when you said one-third along the way on that, that was talking about the four initiatives together, some a little ahead, some a little behind. Is that a fair way to think of it? Yeah, the one-third was related to Cross Banner. Okay. So that's a separate initiative. That's just really pointing stores at a different PC. And that one, you know, we're accounting the savings now. I mean, we're starting to see savings right now. Yeah, and we'll finish that job in the third quarter of next year. So we'll be getting the full benefit of that, Greg, in the fourth quarter of 2021. Got it. All right, thanks a lot, and good luck. Thank you.
Operator
Your next question is from Seth Sigmund with Credit Suisse.
Greg Millick
Hey, guys. Good morning. Thanks for taking the question. You mentioned some regional differences. I'm curious, has that been more pronounced on either the DIY or pro side? And then just focusing in here on the pro, I realize market share is more difficult to see, but if you could just update us on the progress in terms of gaining share of wallet with your customers and any sort of wins on the new customer front, and I guess how CrossBanner and other initiatives may actually be helping from an execution perspective.
Tom Greco
Yeah, well, first of all, we've got a pretty concentrated business on pro in the Northeast, right, Seth? I mean, it's not just advanced. Concentrated with our car quest business, our wool pack business, our auto part international business. So, you know, as the early stages of the Northeast reaction to COVID happened, that was a pretty significant impact and obviously represents an opportunity for us next year. That has moderated, as we said. We're gradually starting to see that come back. When I phone our top professional customers, which I do frequently, I do hear that they're starting to see the same thing as us, that you're starting to see things come back, certainly in places like upstate New York and rural Massachusetts. And as the city starts to come back and as D.C. starts to come back, we'll see that miles-driven benefit. In terms of, you know, what we've been doing on the pro side, I think Bob Cushing's done a great job leading the big initiatives there, which is to really leverage the assortment of the enterprise. Our dynamic assortment initiative is rolled up pretty much across all backroom categories now. We're seeing improvement. in our assortment rate and our close rate. We're definitely seeing improvement in our TechNet business. Our TechNet's really led the way in the quarter. Our strategic accounts are starting to come back. So we're seeing, you know, gradual progress on the pro business, and we expect that to continue as we go into next year and candidly lap some pretty difficult time on the professional side of the house.
Greg Millick
Okay, that's helpful. Thank you. And then I think you spoke to more margin expansion expected in FY21. Just curious, is that more gross margin or SG&A? And then just another clarification, Jeff, the cost you talked about in the fourth quarter, the incremental SG&A, are you able to quantify that for us?
Tom Greco
Yeah, on the fourth quarter, we haven't quantified it, but the combination of all those weekly anticipates going to be meaningful. You know, COVID, you can probably start to model. You know, we had $9 million here in the third quarter. We had $15 to $16 million in the first and second quarter. So, you know, it's going to be somewhere in that range. We're not seeing, you know, I don't know when the vaccine is coming out, but we certainly don't expect a meaningful impact in the fourth quarter. So, That's one of them you can certainly model. In terms of longer-term margin expansion, we're going to come back in March with some more details. But what I would tell you is we expect to see margin opportunities both in gross margin and in SP&A.
Greg Millick
Okay, thanks a lot.
Operator
Your next question is from Scott Siccarelli with RBC Capital Markets.
Scott Siccarelli
Good morning, guys. Scott Ciccarelli. So we've heard there is some stress in the supply chain and with product availability for the industry. Can you clarify kind of what you guys are seeing on your own inventory availability and if shortages have been a challenge or if you feel like you pretty much have the supply chain where you need it at this point?
Tom Greco
Sure, Scott. There are some isolated categories. I won't specify them because we've got calls with those particular suppliers coming up, but there are some isolated categories where we see that. In general, we've done pretty well through this thing. I mean, we review it every Monday, every Friday. We go through what Our fill rates are, you know, where we are versus, you know, each stratificationist views A, B, C, D, E. Generally speaking, our team has done a great job managing through, and I think it's been to our advantage. And I think that's why, you know, you saw us run double-digit comps in the quarter relative to others. You know, I think that's a very respectable number. So, you know, we're going to continue to monitor it, but it's overall we've done pretty well managing it. And those isolated situations, obviously we have to stay on top of.
Scott Siccarelli
Got it. Thanks, Tom. And then you did mention private brand penetration increasing. Is that just the addition of DieHard, or does it kind of go beyond that? Thanks.
Tom Greco
It's primarily, I mean, really, if you think about it, we had an own brand in AutoCraft before, so DieHard is not a change in our own brand penetration, with the exception of the fact that we expect to sell a whole lot more than we sold to AutoCraft. Now, CarQuest is a different story. CarQuest is a great brand. It's a loved brand by our professional customers, literally over, you know, $2 billion in sales. So, you know, we're going to continue to drive that brand, and it's very, very popular with our pro customers. They love it. So you'll see us continue to drive that. So look for CarQuest. Got it. Thanks, guys.
Operator
Your next question is from Michael Baker with Davidson.
Michael Baker
Hi, guys. So maybe this is a tough one to answer, but I wanted to just ask about COVID in general. And I guess the conundrum is, or the question is, is COVID good or bad for your business? I understand any human cost, of course, but... Clearly, everyone in this space is comping better than they ever have, yet I think it sounds like in the fourth quarter as COVID has started to come back a little bit more, you're seeing a slowdown in your business. So just trying to understand how you think about COVID in general and what's important about that is, I guess, how you lap against it next year.
Tom Greco
Well, first of all, I think on the professional side, which is 60% of our business, I believe we've got a big opportunity next year. Let's just say that. You know, clearly when a barrage is shut down and when you've got people staying home, working remote, you know, that's going to have a negative, a net negative impact on the professional business. You know, obviously with the announcement of a vaccine, we don't know the timing or anything yet. pertaining to how quickly we're going to get back in the office and back to work. But ultimately, that's going to happen. And when it does, people are going to get back in their cars. They're going to commute to work. They're going to go to where they need to go. They're going to get back out and go to football games, and they're going to restaurants and things like that. And that will be good for our business overall. Miles Driven is a positive for this industry for decades. So when you've got miles driven that are down, I think that's clearly something that has a drag on the business. Now, in the case of, you know, some of the larger players, I think we've benefited a little bit based on our scale. You know, we've got a scaled supply chain. We've got an online portal. We've been able to gain share during this timeframe. And obviously the trick from here is to hold on to those people that we picked up. And that's what we're focused on right now. And we do that through our loyalty program and through other personalization engagements. So that's how I'd explain it, Scott.
Michael Baker
Interesting. It's Mike. And so you think it's as much of anything of a share gain rather than the overall industry trends benefiting from COVID. One follow-up. In the fourth quarter, you talked about it slowing down a little bit and more in the Northeast, I guess. A little confused was that, is that more because COVID has come back in the Northeast or more because the Northeast is impacted by the weather or is it a little bit of both?
Tom Greco
Yeah, no, I spoke about the Northeast recovering. I mean, there's really no regional, you know, trends that we spoke to in the fourth quarter. So, you know, overall, yeah.
Michael Baker
Okay. Thanks for that clarification. That's helpful. Appreciate that.
Tom Greco
But just to make sure, Mike, I think your point is right that, You know, the shared gains that we've experienced, I would say the larger players, have not necessarily reflected the overall industry. If you look at the industry numbers, the industry is not calling for the business to be up this year overall. I mean, it's calling for it to be slightly down. So, you know, I do think the scale players benefited during this, but I'm not sure the auto part aftermarket was an overall beneficiary like other sectors.
Michael Baker
Okay, I appreciate those comments. Thank you.
Operator
Your next question is from Brett Jordan with Jefferies.
Jordan
Hey, good morning, guys. Good morning. You're talking about sort of evaluating the real estate footprint and maybe seeing some SG&A expense on lease terminations in the fourth quarter. How many stores are you looking at as far as closures going, I guess, into the end of this year and beginning of next year?
Tom Greco
Yeah. First of all, we're looking at our entire profile of real estate. So it's not necessarily stores. We're also looking at some of our back office. We have field offices throughout the country. So we're really looking at the entire real estate portfolio, kind of the CSC corporate support. We're looking at that. We are looking at a number of stores. We haven't broken that out. Obviously, it impacts our team members, so we haven't given any more specificity around that. But we're really just looking across our portfolio, and anything that's underperforming, again, it doesn't have to be a store. We're just looking at that entire portfolio to say, okay, do we really need this? One of the things that we've learned during this pandemic is the amount of corporate real estate you needed prior to COVID is much different in a COVID environment. We can work remotely. And so, as Tom had mentioned, you know, putting everything through a post-COVID lens, that's what we're doing with our real estate.
Jordan
Okay. And then a question on Diehard. I guess, could you give us more, I guess, granularity as far as the share gain you've seen since the launch in July? And then maybe the product extensions as you leverage some of the spending around the brand. You know, what's the timing that we should expect as far as seeing
Tom Greco
incremental product available under that label well first of all on the on the share gains we've had um something like 30 consecutive weeks here now of overall share gains inside of diy omni channel which is you know what we can see right through the syndicated data um it definitely accelerated uh beyond the launch of dire we're not going to break it out specifically but we can see the absolute market share and the year-over-year share gain behind the launch. Obviously, we can't see anything from the most recent period, so we're not clear on the benefit on the advertising yet, but we'll see that at some point and we'll continue to iterate. But This is a terrific brand. Our organization is so excited about it. I think we, you know, our field team and the entire merchant's supply chain, you're talking about a change that was close to a million store skew combinations. We executed flawlessly heading into the July 4th weekend. On July 4th, we were in distribution everywhere, and we were able to drive that over the last several months and into the October 18th launch of the advertising, which all hit exactly when we expected it to. In terms of extensions, right now we're focused on batteries, very focused on driving market share in batteries, battery accessories. You know, we have ideas around other things that we can do there, but we want to do the job really well on batteries for a period of time and more to come on extensions.
Jordan
Okay. And I guess to that question, you commented on building out your own brand exposure. Could you talk about sort of where you are and where you think you can get as a percentage of your revenues coming from my own brand?
Tom Greco
Yeah, it's a pretty big number. You know, obviously, we've got a couple thousand SKUs out there now that have been launched in the last year, and we have a plan to increase that substantially over the next three years. So, you know, that's really the plan, and it's gradual. I mean, you're talking about, you know, exiting certain products in certain categories and transitioning them through the supply chain. So once we do that, you know, we'll see the full benefit of this. But, you know, early performance in terms of when we get the CarQuest SKU in there, it's often at a more attractive price. It's at a higher margin. Our customers are choosing that brand, and they like that brand. As I said earlier, our professional customers are very comfortable with the CarQuest brand. We've had a strong break program for a number of years, and it's just a matter of extending that into some other categories.
Chris Badeglieri
Okay, thank you.
Operator
Female Speaker 1 Your next question is from Chris Badeglieri with Exane BMP Paribus. Chris Badeglieri Hi, guys.
Chris Badeglieri
Thanks for taking the question. So, I guess the first question I had was on SG&A. Obviously, like, very good overall rate improvement, but it's funny the sense for the, you know, SG&A per square foot or dollar growth. Like, what were, like, some of the discrete items that drove that, you know, 6% or so increase? Was it just labor matching up with a higher sales productivity? I know diehard is more of a Q4, but were there diehard startup costs? Anything you can frame for us on the street items and those discrete items continuing to Q4 and into front half 2021?
Tom Greco
Yeah, you actually got it right. It's really payroll in terms of the dollar investment that we had. It's just Again, in terms of, you know, some of the professional payroll dollars and just getting some of the needed payroll back into the stores. You know, we were running very thin in the second quarter, and it just wasn't going to be sustainable. So some of that was just, you know, payroll that was needed to get back in there to do the normal cleaning. You know, forget silver for a second, but the normal cleaning and restocking and everything else you need to do in the store. So it was primarily payroll.
Chris Badeglieri
Gotcha. Okay. And then the buy hard team is really cool. Let's see, like, when you think about that, I know you mentioned earlier, it's like years, not months. But, like, typically for this type of marketing campaign, what's the payback period that you would expect to realize an investment of this type? Are we talking months, quarters, weeks? Like, you know, what's typically the sales cadence of, you know, a big launch like this that you've seen historically? If you've ever done it, you know, nothing to this scale, obviously, but any way you can frame it would be helpful. Thank you.
Tom Greco
Sure. I mean, first of all, we will measure the performance of each discrete element of the campaign and measure that against our cost per incremental dollar metrics that we have. And our marketing investment this year has proven to be very effective in that regard and much better than our historical rates. So we'll continue to measure that. And when we obviously have enough time, Chris, to measure the performance against this particular advertising, we'll look at that very clearly. The reference to years is, you know, we're talking about, you know, building a brand that's over a billion dollars so that that takes, you know, a sustained investment over time. We're not talking about year-on-year increases necessarily in marketing in 2021 and 22. We're talking about you know, a quarterly increase in the fourth quarter to get the brand launched and being smart about how we spend our marketing dollars next year. So overall, you know, the profile of this is to create differentiation for our brand to drive traffic to our stores, you know, to really make sure that people know that we're a destination for diehard batteries, and that requires an investment and sustained investments.
Chris Badeglieri
Gotcha. That's helpful. Then just one final clarification question. The big picture for diehard is essentially that you're going to replace your old brand, I think Autocraft or whatever it's called. So like for every SKU that there was an auto, the Autocraft brand, you're going to have a diehard SKU now. And then do you foresee like higher pricing power with diehard? Like for the same SKU, would you charge more for diehard or be that the same price? Is it more like a traffic play or is there also a margin play?
Tom Greco
It's really both. You know, I mean, we're looking very carefully at that and have already taken some actions to strengthen the margin profile of our batteries already. So there's a couple of things that we're doing there that we're pretty excited about that can drive margin and already have. So you're going to continue to see not only top-line benefit, but gross margin benefit there.
Chris Badeglieri
Okay, great. Thanks for the questions. Appreciate it.
Operator
Your next question is from Seth Basham with Wedbush.
Seth Basham
Thanks a lot and good morning. My first question is just diving a little bit deeper into cross-bank replenishment. You guys are seeing some benefits to gross margin from that now on a net basis. As we look forward, should we be thinking about that net benefit growing as you convert more to cross-bank replenishment?
Tom Greco
Absolutely. You know, obviously, the more scores you have, the better it is. The good thing, Seth, with this is we were able to identify new buildings now that can potentially accommodate some of these changes based on capacity moves and some of the additional analysis we've done. So we've got the initial savings that we modeled, you know, pretty confident we'll be able to put that in the bank by the end of the third quarter, as we said earlier. And now there's some additional stores that we're going to add beyond that. But, you know, every time we, you know, convert a store, we take miles out. And we're literally the plan is for millions of miles to come out of the system. And that obviously saves you on a rate basis per mile.
Seth Basham
That's helpful. And then secondly, thinking about your store portfolio, you guys are reevaluating, likely to negotiate some rent for stores as well as other real estate next quarter. But if we think about the portfolio at large, do you think there's going to be a material reduction in the number of stores you're operating, or are you just setting the base to resume growth?
Tom Greco
We're not anticipating a material reduction. We closed about 50 stores in the first half of the year last You know, in the third quarter, it was a handful, 10 or 12. We've taken out most of our, nearly all of our structural issues in terms of stores. You know, stores across the street from each other, less than a mile apart, just in the wrong geographic location within a market. That's what we've been doing the last several years. And so, you know, again, the real estate is a much broader initiative. We do have some stores that we've recently closed. that are closed, but we're still paying the rent. We call them dark stores. And we're getting out of those. And really what that does is it sets us up for 21. And once you stop paying that rent, it's an immediate benefit. And so we're looking at that. We're looking at the field offices. We're looking at our corporate location. and just making sure we have the correct footprint. So I don't anticipate this to have a meaningful impact on our stores. We're always going to be closing a few stores here and there, but we're done with that. And we're going to be looking strategically at stores that we can start to open. So that's sort of the plan going forward into 2021.
Seth Basham
Understood. Just to put some numbers around it, Jeff, I know you're not providing guidance, but if you were to maintain midfield digit comps, would you expect to still be able to leverage SG&A despite some of these headwinds associated with the advertising as well as the lease buyouts?
Tom Greco
Are you talking specifically in the fourth quarter?
Scott Siccarelli
Yes.
Tom Greco
Yeah, I think we could. Excellent. Thank you very much.
Operator
There are no further questions at this time. I will now turn the call back to Tom Greco for closing remarks.
Tom Greco
Well, thanks to everyone for joining us. As you've heard today, we continue to improve execution across Advance, and we're proud of how our team has responded throughout this unprecedented time. We believe the next few months for our country will continue to have its challenges, but we're confident that we're taking the necessary steps towards the health, safety, and well-being of our team members and customers while helping to make AAP even stronger. Before we conclude the call, I want to take a moment to thank all of our veterans from each branch of the military for their service, including the thousands of advanced team members who previously served. We're honored to continue partnering with several organizations to recruit and support current and former service members, including Building Homes for Heroes. I've personally seen the impact that this organization has had on families, and I'm proud of the impact and our commitment to continue supporting these important initiatives in the years to come. Once again, thanks for joining us today, and we look forward to sharing our Q4 results with you in February.
Operator
Ladies and gentlemen, this concludes today's conference call. Thank you for participating. You may now disconnect.
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