C3.ai, Inc.

Good day and thank you for standing by. Welcome to the C3 AI third quarter fiscal year 2025. At this time, all participants on the listen only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 1-1 on your telephone. Please be advised that today's conference is being recorded. I would like to hand the conference over to your speaker today, Amit Bheri. Please go ahead.

Good afternoon and welcome to C3 AI's earnings call for the third quarter of fiscal year 2025, which ended on January 31st, 2025. My name is Amit Bheri and I lead investor relations at C3 AI. With me on the call today are Tom Siebel, chairman and chief executive officer and Hitesh Lad, chief financial officer. After the market closed today, we issued a press release with details regarding our third quarter results, as well as a supplementary to our results, both of which can be accessed through the investor relations section of our website at .C3.AI. This call is being webcast and a replay will be available on our IR website following the conclusion of the call. During today's call, we will make statements related to our business that may be considered forward-looking under federal security laws. These statements reflect our views only as of today and should not be considered representative of our views as of any subsequent date. We disclaim any obligation to update any forward-looking statement or outlook. These statements are subject to a variety of risks and uncertainties that could cause actual results to differ materially from expectations. For a further discussion of the material risk and other important factors, please refer to our filings with the SEC. All figures will be discussed on a non-GAAP basis unless otherwise noted. Also, during today's call, as we refer to certain non-GAAP financial measures, a reconciliation of GAAP to non-GAAP measures is included in our press release. Finally, at times when our prepared remarks in response to your questions, we may discuss metrics that are incremental to our usual presentation to give greater insight into the dynamics of our business or our quarterly results. Please be advised that we may or may not continue to provide this additional detail in the future. And with that, let me turn the call over to Tom.

Thank you, Amit, and thank you everyone for joining us this afternoon to talk about our business results for the third quarter. Let me provide some kind of introductory comments. Clearly, the market for what's going on in enterprise AI is huge and it is rapidly growing. This has been, this interest has been clearly accelerated by generative AI and agentic AI, which is becoming a large and rapidly growing business for us. Now, as a matter of background, some of you will recall that we began work with generative AI in 2020, associated with some classified work that we're doing for the United States Missile Defense Agency that I believe continues today. And so when generative AI became, that most of the world became generally aware of it, I believe in November of 2022, we were well prepared to take advantage of this technology as we do. Now, many organizations, government agencies, corporations, are really kind of wrestling with the problematic issues associated with these language models and agentic AI, with which everybody on the call is familiar, problems like hallucination, problems like unimodal or bimodal data sources, problems like data exfiltration, problems that are now being well documented where we're opening up new cyber attack vectors, IP liability exposure, et cetera. Now, by combining the work that we did, you'll recall that we did, oh, really billions of dollars of software engineering associated with the C3 agentic AI platform, which where we addressed these issues of identity, security, end factor authentication, unimodal data fusion, what have you. So by using these language models and agentic AI in the context of the C3 platform orchestration layer, we've really solved all those problems. And so as a result, C3 generative AI is installed today in some of the most secure installations on the planet Earth. These would include United States intelligence agencies, Department of Defense, Missile Defense Agency, Koch Industries, New Corps, and many others, where we've solved all of these problems. And so we're able to address some very interesting issues. And the range of issues that we can address is just becoming wider and wider every day, whether we're dealing with hypersonics in space, whether we're thinking about the coordination of swarms, whether we're dealing about using generative AI to help people operate large plants, or whether we're using generative AI for the system delivery of government services, think health and human services, Medicare, Medicaid, what have you. It's really very interesting. And so I'm proposing to do something today for you that is historic, and I believe this has never been done before. So what we have done is we have taken C3 generative AI, and we loaded, we built what is really a small language model, and this small language model consists of the business results and call strip from our second quarter, and the business results from our third quarter, and we're gonna let, I'm gonna let C3 generative AI handle much of the substance of this call, and brief you on the quarter, after which Hitesh will provide details on the, you know, kind of more specific financial results of the quarter, and then Hitesh and I will be available to answer any other questions you have. So ladies and gentlemen, please allow me to introduce to you for I think the first conference call ever done this way. Please meet C3 generative AI.

Here is the analysis summarizing the major themes across Q2 and Q3. In Q2, C3 AI demonstrated strong financial performance and strategic growth, setting the stage for further advancements in Q3. Our revenue growth accelerated to 29% year over year in Q2, reaching $94.3 million, with subscription revenue increasing by 22% to $81.2 million. This growth was supported by a robust partner ecosystem, including Microsoft, AWS, Google, and others, which played a critical role in driving our market leadership. The most significant development in Q2 was the expansion of our strategic alliance with Microsoft Azure, which we believe will be an inflection point in the enterprise AI industry. This partnership not only expanded our sales reach, but also shortened our sales cycles, positioning us for accelerating growth. Building on the momentum from Q2, Q3 total revenue reached $98.8 million, a 26% increase year over year. Subscription revenue grew by 22% to $85.7 million, and our non-GAAP gross profit was $68.2 million, representing a 69% gross margin. Our non-GAAP operating loss improved to $23.1 million, better than our guidance of $38.6 million to $46.6 million. These results underscore our continued financial strength and operational efficiency. A key theme across both quarters has been the expansion and deepening of our strategic alliances, particularly with Microsoft, AWS, and McKinsey Quantum Black. In Q3, our partnership with Microsoft yielded significant results. Since the announcement at Microsoft Ignite, we closed 28 agreements across nine different industries, marking a 460% increase quarter over quarter. Our sales cycles with Microsoft shortened by nearly 20% thanks to an effective Co-Sale motion. We have integrated with Microsoft's global sales infrastructure, running numerous partnership onboarding and joint enablement sessions. These efforts have led to a 244% year over year surge in our joint qualified sales pipeline with Microsoft as we pursue 621 target accounts recognized as eligible customer opportunities. This disciplined data-driven approach is already showing measurable outcomes and we are excited about the enthusiasm we see in the field. Our expanded strategic alliance with AWS and Q3 deserves particular mention. Under the new agreement, C3 AI and AWS will focus on offering advanced enterprise AI solutions together, further enhancing our global reach and execution speed. And our alliance with McKinsey Quantum Black announced in Q3 is another pivotal development. This partnership leverages McKinsey Quantum Black's expertise in modern business transformation with our leadership in enterprise AI. McKinsey's track record in advising top enterprises and driving large scale transformations compliments our AI solutions, bridging the gap between strategic foresight and operational impact. In Q3, 71% of our agreements were delivered in collaboration with our partners, highlighting the importance of our ecosystem in driving our business forward. Customer success remains a cornerstone of our strategy. In Q3, we secured new and expanded agreements with clients such as Flex, Whirli, New York Power Authority, Sanofi, Nucre Corporation, Wholesome, Shell ExxonMobil, GXK, Quest Diagnostics, and Swift among others. In the federal sector, we closed agreements with the US Department of Defense, the US Air Force, the US Navy, and the Missile Defense Agency. We also expanded our work with state and local governments, closing 21 agreements across various states. Our focus on generative AI continues to drive innovation and customer traction. In Q3, we closed 20 C3 generative AI pilots with clients including Mars, Liberty Coca-Cola beverages, the US Department of Defense, and various government agencies. Our success with C3 generative AI demonstrates our ability to deliver safe, secure, and reliable AI solutions that drive measurable business outcomes. A significant highlight of Q3 was our continued leadership in agentic AI. We made further advancements in agentic AI in Q3, including high quality agentic planning and orchestration, as well as agentic retrieval and reasoning over omni-modal data. These innovations enhance the autonomy, accuracy, and efficiency of AI models, further strengthening our market position. Our latest work includes a foundational time series embedding model, which unifies and simplifies the development, deployment, and maintenance of AI use cases involving time series data. This model has enabled new systems for deep integration between C3 generative AI's agents and time series data, significantly speeding up scaling and adoption. The emergence of new, more efficient models like DeepSeq is another trend that bodes well for C3 AI. The lower cost of inference and proliferation of foundation models will accelerate AI adoption across enterprises. As the cost of inference decreases, the focus shifts from building advanced models to translating AI into applications that deliver tangible business outcomes. C3 AI is uniquely positioned to capitalize on this shift, with over 130 AI applications that are enterprise ready. Specific customer wins in Q3 further illustrate our growth potential. GSK, for instance, is leveraging our AI solutions to better predict demand and respond to market fluctuations, while SmithRx is using C3 generative AI to streamline member support and improve customer service. Looking ahead, the foundation we have built over Q2 and Q3 positions, C3 AI for sustained growth. Our strategic alliances with Microsoft, AWS, and McKinsey Quantum Black have dramatically increased our global sales reach and execution speed. As we enter Q4, all our solutions are now immediately orderable on the Microsoft, AWS, and Google Cloud portals, and we can contract rapidly using their contract vehicles. This significantly shortens our sales cycles. Our partner ecosystem, combined with our leadership in agentic AI and generative AI, sets the stage for continued acceleration in the coming years. As we enter Q4, our focus will be on ensuring the company is properly organized to expand both direct sales and services and provide support capacity to our dramatically enlarged distribution ecosystem. Fiscal years 2026 and 2027 will be about realizing continually expanded growth and market share. The market has never been larger, the opportunity has never been greater, and our product family has never been stronger. The company has never been better positioned to capitalize on all of this. In conclusion, we made amazing progress last quarter, laying the groundwork to substantially increase our global distribution capacity for all our enterprise AI applications. We now have a legion of experienced enterprise cloud sales and service professionals at Microsoft, AWS, McKinsey, and Google Cloud, distributing and servicing our solutions globally. This inflection point for C3 AI is a growth accelerator. I am confident we have the people, the leadership, and the execution plans to achieve these goals in the coming quarters and years.

Thank you, C3, agent at AI. And now let me turn this over to my colleague, Hitesh Laf, Chief Financial Officer at C3 AI for additional commentary on our business results. Hitesh.

Thank you, Tom. I will now provide a recap of our financial results and additional color on our business. All figures are non-gap unless otherwise noted. Total revenue for the quarter increased 26% year over year to $98.8 million. Subscription revenue increased 22% year over year to $85.7 million, representing 87% of total revenue. Revenue from sale of software licenses that are demonstration versions of C3 AI applications was $28.6 million during the quarter. We sell these licenses to our distribution partners to enable them to demonstrate our software effectively to their customers and to large strategic customers to enable them to accelerate AI adoption across their companies. I will also note that our non-Baker Hughes revenue grew by 43% year over year in this quarter. Professional services revenue was $13.1 million. This represents 13% of total revenue during the third quarter of fiscal 25. Prioritized engineering services or PES revenue was $5.7 million. As we said in prior quarters, we expect the professional services revenue, including PES, to generally stay within 10% to 20%. of total revenue for fiscal 25. Our subscription and PES revenue combined was $91.4 million and accounted for 93% of total revenue, an increase of 18% compared to $77.5 million one year ago. Gross profit for the quarter was $68.2 million and gross margin was 69%. Gross margin for professional services remained high at over 85%. Operating loss for the quarter was $23.1 million and our net loss for the quarter was $15.8 million. Our operating loss was substantially better than guidance due to continued focus on expense management. In particular, we elected to reduce our marketing spend, including advertising, and to focus on expanding the sales organization and dramatically expanding our strategic partner ecosystem, impact of which will manifest over time. Our non-GAAP net loss per share was 12 cents. Our net cash used in operating activities was $22 million. Free cash flow for the quarter was negative $22.4 million as compared to negative $45.1 million in the third quarter of last year. Free cash flow for the first nine months of the year also improved to negative $54.8 million as compared to negative $109.2 million in the first nine months of last year. We continue to be very well capitalized and close the quarter with $724.3 million in cash, cash equivalents, and marketable securities. At the end of third quarter, our accounts receivable balance was $180.4 million, including unbilled receivables of $89.8 million. Total allowance for bad debt remains at less than $650,000 and we do not have concerns regarding collections. The general health of our accounts receivables remains strong. During the third quarter, we signed 50 pilots. At the end of the quarter, we had cumulatively signed 310 pilots, of which 245 are still active. This means they are either in their original three to six month term or extended for some duration or converted to a subscription or consumption contract or are currently being negotiated for conversion to subscription or consumption contract. We are excited about our expanding distribution network and -to-market initiatives with Microsoft, AWS, and McKinsey. We expect to continue to see some moderation in our growth margins due to higher mix of pilots in the near term, which carry a greater cost of revenue during the pilot phase of the customer life cycle. We also expect some moderation in our operating margin in the near term due to additional investments we are making in our business, including in our sales force, partner ecosystem, customer support, and research and development. As we continue to make significant investments in the business, we expect to be free cash flow negative for fiscal 25, but remain on track to be free cash flow positive for Q4. Now I'll move on to our guidance for the next quarter. Our revenue guidance for Q4 of fiscal year 25 is 103.6 million dollars to 113.6 million dollars. For the full fiscal 25, we are anticipating revenue in the range of 383.9 million dollars to 396 million dollars to 93.9 million dollars. Our guidance for non-GAAP loss from operations for Q4 is 30 to 40 million dollars. And our non-GAAP loss from operations for the year is expected to be in the range of 87 to 97 million dollars. Our guidance is predicated on the assumption of geopolitical stability. Were there to be a situation that the US government closed, the budget did not pass, or we see indications of global trade war, those could have unknown and adverse consequences on the business results. With that, I'd like to turn the call over to the operator to begin the question and answer session. Operator?

Thank you. To ask a question at this time, you will need to press star one one on your telephone and wait for your name to be announced. To withdraw your question, simply press star one one again. Please stand by while we compile the Q&A roster. Now, first question coming from the line of Timothy Horan with Oppenheimer. Your line is now open.

Good morning, thanks guys. Great job on the relationship here with Microsoft Amazon McKinsey. Can you give a little bit more color what's going on with the total number of pitches that you're going on at this point and pipeline, and when do you think that'll start converting to revenue? Thank you.

It is converting to revenue. I believe that we're involved with just one of these companies with Microsoft, we're involved with over 600 engagements today where we are the preferred enterprise AI solution and they are the preferred platform solution. So, I mean, understand that I think this agreement was signed September 30th, if my memory serves me correct. We announced it in a made stage format at Microsoft Ignite in Chicago, I believe it was November 20th. Not much happened between November 20th and the end of the year because that would be the end of the quarter for Microsoft, so they were focused on their business and then you get to the first of the year, you get to like roughly, people get to that work when like 15th of January or whatever, and so we've really been at this for a little bit over a month with Microsoft and today we are engaged in over 600 joint selling relationships with them in Europe, South America, North America, AMIA, what have you in across a wide range of industries. So that's just Microsoft, okay? So now we have AWS, we have this business with McKinsey, Kwan and Black, it's huge and these relationships that we have are most unusual. These are not simple distribution arrangements, these are co-selling arrangements, teaming arrangements and it is, this occupied a lot of our attention okay, in the last four months and we were for whatever reason that we could talk about some other time, okay, we were swarmed by these guys and I think the right thing to do was to respond accordingly, the agreements are all inked, they are executed, they are announced and we are open for business, so it is, you know, there's no way, no how this is not a growth accelerator for C3 AI, this is a genuine big deal.

So the 600 engagements have only been since you've announced a deal with Microsoft and maybe just some color, how long does it usually take from initial engagement till you sign a contract?

Well we've already closed, we said how many have we closed so far, in the last quarter we closed how many? 28,

we have closed 28 agreements in Microsoft already.

We closed 28 already, in the last quarter, so that's pretty quick.

Great and then just lastly, just a little bit more color on the remaining performance obligations, what's going on with the trends there?

I didn't hear the question, so if one of you guys could pick it up. Can

you repeat the question please? Oh yeah, just remaining performance obligations, can you just talk about the trends there, and what we should kind of expect going forward?

Yeah, the total RPO at the end of the quarter, it was around 208 million dollars, and as we've indicated in the past, RPO is not the leading indicator of our business, so you should continue to expect some decline in our RPO in the near term.

Thank you. Thank you. Now next question coming from the line up, Patrick Paul Robbins with Citizens JMP, your line is now open.

Patrick cannot hear you. Please

check your mute button.

My apologies. So let me add my congratulations on all the partnership momentum. Tom, would you be okay talking about the note that you published on February 18th? You bet. I'm so sorry, but if you could just talk about what the health setback was, and what steps you're taking in terms of running the business, I think that would be great.

Yes, I came down with something like flu-like symptoms after Christmas, which lasted some weeks, and that kind of degenerated into kind of pretty bad flu-like symptoms, and the, you know, so I was sick, and then that turned out was a precursor for an autoimmune disease. That autoimmune disease has been identified as, I'm sorry, giant cell arteritis. Okay, and so when we get into February, this autoimmune disease kicks in and attacks my optical nerve, and so my optical nerve path's kind of fried, and so my vision is impaired. Now as it relates to operating the business, so Tom has to learn some new skills, and we put the accommodations in place. I mean, you know me to be intimately familiar with the details of this business, okay? And you can imagine that we spent exacting detail with this management team, you know, bigger, you know, how we were reorganizing this company around this new opportunity that's here. We've done the same, we have the same meeting with all of our salespeople around from the world. I spent a lot of time personally with all of the, a lot of time personally, okay, with all of the partners that we've discussed. I put the accommodations in place for, but really the only thing I can't do is read email. So we put the accommodations in place, there was somebody here with a hot computer who reads the emails to me. I comment, I respond, I approve, I don't approve, what have you. I am here in the office, I am managing the business every day. In the short term of my travel, the medical community has me on kind of a, they don't want me going real far or at high altitude, and so we've made arrangements for Jim Snobby, who you most certainly know or know of, and one of our more distinguished directors, Jim of course was the co-CEO of SAP, Chairman of Maersk, Chairman of Allianz, Chairman of Siemens, and so Jim assumed the role as Special Assistant to the Chief Executive, okay, and he's filling in for the events that Tom can't do. Let's say I'm supposed to do Viva Tech in Paris or what have you, or maybe we need to do a executive customer review at Shell in London, and so this is how it's organized. I am fully engaged, managing every detail of the business every day, and you know me a little bit, and you know I'm generally in touch with those details. My health is excellent, okay, so I'm beyond all of the infirmities that I had, I just can't see, and so that, is that answer acceptable or would you like to know more?

No, that

is a very complete answer. Everyone

on this call is wishing you a speed recovery, Tom. Thank you so much for the details. Thank you,

buddy. Thank you. Now our next question coming from the line of Austin, yes, with UBS, your line is now open.

Yeah, Tom, best of luck on the health front, and then yeah, question for Tom or Hadesh. Within Pro Services this quarter, the services fees part outperformed by I think four million dollars or so relative to the first half of the year. I think it was up, you know, six and a half million dollars or so compared to the year ago quarter. Can you maybe just speak to what drove that the services outperformed this quarter?

Yeah, yeah, so this is Hadesh, our professional services revenue, it includes prioritized engineering services revenue, as well as revenue from consulting services, paid installation services, and training services. So we saw an uptick in revenue from consulting services, paid implementation services, and training services during the quarter.

Okay, got it. And then Hadesh, that was helpful color on the demonstration licenses piece this quarter. It feels like those demonstration licenses have really been outperforming, you know, pretty considerably over the last few quarters. So I guess like, you know, why are we seeing so much outperformance in demonstration licenses, you know, this year, sort of what's been driving that? And how should we think about those going forward?

Oh, this is Tom, let me comment on this. I mean, come on guys. I mean, I don't know how many salespeople we just took on, okay, at Azure, at AWS, but I believe it's tens of thousands, okay? And they have a very, very complex bag of technology that they need to sell, you know, whether they're selling, you know, all these fabrics or C3 buckets, or, you know, all these various tools and widgets they sell. Now, we're selling solutions, okay? We're selling predictive maintenance. We're selling reliability. We're selling, you know, predictive maintenance for furnaces, for polyethylene facilities. We're selling supply chain optimization for consumer packaged goods companies. And so, it is absolutely imperative, okay, that we arm these people with complete sales kits, not only, you know, sales presentation, Q&A, a generative AI for answering questions, but also demonstration software so that they can go, you know, kick in the door and do the first demo to the customer on their own, and then we can come in. So, I mean, we were simply overwhelmed by interest in big, important people, organizations in the last three, four months. And for us not to arm them with demonstration licenses, this is just not rational. And so, now, the way that these demonstration licenses do not have continuing performance, ongoing performance obligations, so that the way that they work under ASC606 is you recognize the revenue in the period in which they're delivered. But that was a must do to make these people effective. And, I mean, they're not selling on their own. They're selling with us, okay? But this shows them, you know, so we're there on the sales call. We're there on the demo. We're there on the statement of work. We're there working on making the pilot successful. But also, they need to be able to operate independently of us, and this is an absolute critical success factor. And so, it did result in an increase in that form of revenue.

Awesome, thanks, Tom. Thanks, Attach.

Thank you.

Thank you. And I would now like to send a conference call back to Mr. Siebel for any closing remarks.

Ladies and gentlemen, thank you so much for your time and continued attention. It's difficult to describe how exciting it is here. And it is, you know, we are involved in some of the largest, the most complex, and most fascinating enterprise AI deployments on Earth. And it's, you know, this is, I assure you, it's the professional experience of a lifetime, and I think we are on the verge of building one of the world's great companies. So, thank you for your attention today, and we look forward to keeping you posted on our progress as we power forward. Thank you all.

This concludes today's conference call. Thank you all for participating, and you may now disconnect.