Assurant, Inc.

Welcome to Assurance First Quarter 2021 Conference Call and Webcast. At this time, all participants have been placed in a listen-only mode, and the floor will be open for your questions following management's prepared remarks. If you would like to ask a question at that time, please press star 1 on your touch-tone phone. If at any point your question has been answered, you may remove yourself from the queue by pressing the pound key. We ask you please pick up your handset to allow optimal sound quality. Lastly, if you should require operator assistance, please press star zero. It is now my pleasure to turn the floor over to Suzanne Shepard, Senior Vice President of Industrial Relations. You may begin.

Thank you, Operator, and good morning, everyone. We look forward to discussing our first quarter 2021 results with you today. Joining me for Assurance Conference call are Alan Kohlberg, our President and Chief Executive Officer, and Richard Jajo, our Chief Financial Officer. Yesterday, after the market closed, we issued a news release announcing our results for the first quarter of 2021. The release and corresponding financial supplement are available on Assurance.com. We'll start today's call with brief remarks from Alan and Richard before moving into a Q&A session. Some of the statements made today are forward-looking. Forward-looking statements are subject to risks, uncertainties, and other factors that may cause actual results to differ materially from those contemplated by these statements. Additional information regarding these factors can be found in yesterday's earnings release as well as in our SEC reports. During today's call, we will refer to non-GAAP financial measures, which we believe are important in evaluating the company's performance. As we continue to shift to a more fee income capital light business mix, we introduced adjusted EBITDA as part of our restated financial statement in April. This is another important financial metric for the company, reflective of our go forward global lifestyle and global housing businesses. In addition, as of January 1st, global pre-need and the related entities included in the sale are considered discontinued operations and no longer included in our continuing operations, as reflected in the earnings press release and financial supplement. For more details on these measures, the most comparable GAAP measures, and the reconciliation of the two, please refer to yesterday's news release and financial supplement. I will now turn the call over to Alice.

Thanks, Suzanne. Good morning, everyone. We're very pleased with our results for the first quarter. We delivered double-digit earnings growth driven by favorable non-catastrophe loss experience, including improved underwriting in global housing, as well as continued profitable growth in our global automotive, multifamily housing, and connected living businesses. Once again, results demonstrated the attractiveness of our market-leading specialty P&C and lifestyle offerings distributed across multiple channels. This is in addition to the compelling growth opportunities emerging across mobile, auto, and renters. Together, these businesses represent what we refer to as the connected world. In 2020, our connected world offerings represented two-thirds of our net operating income, excluding catastrophes, and in combination with our specialty P&C businesses, will enable us to continue to expand our innovative offerings and deliver a superior and seamless customer experience. generating over $1 billion of adjusted EBITDA in 2020. Our business portfolio is well-positioned to sustain above-market growth and strong cash flows over time. And as we look ahead, we are continuously investing to bring innovation to market to build a more sustainable future for all of our stakeholders. To that end, we recently published our 2021 Social Responsibility Report, highlighting the many ways we are delivering our commitment as a purpose-driven company We are continuing to advance our ESG efforts, specifically within our strategic focus areas of talent, products, and climate. Further integrating ESG within our business operations will be critical as we look to create an even more diverse, equitable, and inclusive culture that promotes innovation, enhances sustainability, and minimizes our carbon footprint for the benefit of all stakeholders. Recent notable examples include We are increasing all U.S. hourly wages to at least $15 per hour by July, which supports the financial well-being of our employees. We've launched an assessment of our carbon footprint, including our investment portfolio and supply chain, as a critical step to setting a future long-term carbon emissions reduction goal. And we've further integrated sustainability into our offerings, such as rolling out electric vehicle products globally. and extending the mobile device lifecycle through trading services. With Hyla, we recently passed a significant milestone, repurposing our 100 millionth device. This has extended the life of devices, put billions of dollars back into consumers' hands, and prevented additional e-waste from ending up in our landfills, supporting global sustainability. We are pleased with our progress and are proud of the recognitions we have received, including our inclusion in the Bloomberg Gender Equality Index and America's Best Employers for Diversity by Forbes, as well as being awarded the best place to work in several of the key markets we operate. Sustainability and innovation go hand in hand. Recently, we surpassed $100 million invested through Assurant Ventures, our venture capital arm. This quarter, several high-quality investments in our portfolio announced SPAC transactions, including Gazoo, a fully digital UK car sales company, and Smart Rent, a smart home automation provider. Given current attractive valuations, these investments have the potential to generate strong returns while also providing strategic insights that support our connected world businesses, creating value-added partnerships, and piloting new innovations. Now let me share some first quarter highlights for each of our operating segments. We continue to see strong growth in global lifestyle, increasing earnings by 7% year-over-year. Over the years, we've continuously invested in mobile capabilities, such as same-day local repair or come-to-you repair for mobile devices, which provide another opportunity to drive value for our clients and the end consumer. Most recently in connected living, we've further strengthened our product capabilities and customer experience through the acquisition of Trigold in Japan. Trigold develops and operates a mobile phone app that allows consumers to manage the lifecycle of their devices and centrally organizes digital product manuals for all connected products. Collectively, all of our investments have helped lead to 15 new client program launches since 2015. This includes partnerships with several U.S. cable providers, including Xfinity and Spectrum, as well as large mobile carriers in Japan, like KDDI and Rakuten. Recently, we've expanded our global partnership with Samsung through the launch of Samsung Care+, a smartphone protection program in Brazil and Mexico. We expect to further extend this partnership globally. We will continue to build on the strong momentum we have with our global multi-product and multi-channel strategy, bolstered by the additional investments we are making. As an example, Hyland Mobile added scale and technology capabilities to our global trade-in and upgrade business, and it's been performing even better than our initial expectations. We're now providing over 30 trade-in programs around the world. The acquisition positions us to benefit from favorable tailwinds in the global mobile market, including the upcoming 5G smartphone upgrade cycle and new client relationships. In global automotive, we continue to benefit from our scale and expertise, as we now cover over 50 million vehicles. Already this year, we've seen a significant increase in auto production versus pre-pandemic first quarter levels. In the year since acquiring AFAS, we've combined our award-winning training programs to create the Automotive Training Academy by Assurant. These expanded in-person and virtual programs will allow us to scale faster and adapt to the changing needs of dealers and automotive professionals. Within Global Financial Services, we've added a number of embedded card benefit clients recently, including the previously announced partnership with American Express. We look forward to enhancing these partnerships and building on our existing suite of products. Moving to global housing, net operating income, excluding reportable catastrophes, grew 17% as we benefited from favorable non-CAT loss experience, including improved underwriting results. Within our lender-placed business, we continue to play a vital role in supporting the mortgage industry as we track over 31 million loans. The business remains well positioned, and we expect to benefit from investments in our superior customer platform over the long term. Multifamily housing increased policies by 9% year-over-year to almost 2.5 million as we continue to grow through our affinity partnerships and PMC channel, including seven of the top 10 largest PMCs in the U.S. We've also continued to grow our sharing economy offerings, which include car sharing, on-demand delivery, and vacation rental, Over the last two years, through our partnership with market leaders and on-demand delivery, we tripled the number of deliveries we protect over 1 billion deliveries. While it is too early to gauge whether the pandemic has fundamentally changed consumer demand for these services, we're encouraged by our momentum and the potential for future products and services in the gig economy. Now let's move to our first quarter results and our 2021 outlook. Net operating income, excluding caps, grew by 13% to $182 million, and earnings per share increased 16% to $3.03, demonstrating improved results in global housing and continued momentum in global lifestyle. Given our strong performance in the first quarter and current business trends, we are increasing our full year outlook for 2021. We now expect 10% to 14% growth in operating earnings per share, excluding catastrophes, versus our initial expectation of 9% EPS growth. EPS expansion from the $9.88 in 2020 will be driven by high single-digit earnings growth, mainly from global lifestyle and a lower corporate loss. Results will also benefit from share repurchases, including the completion of our three-year $1.35 billion objective and the initial return of net proceeds from the global pre-need sale. Our increased outlook largely reflects global housing's favorable non-catastrophe loss experience in the first quarter. As such, housing's earnings are expected to be down only modestly year-over-year from what was a strong 2020. Looking at adjusted EBITDA excluding catastrophes, the first quarter generated $302 million, an increase of 15% year over year. We expect adjusted EBITDA will grow at a modestly higher rate than net operating income in 2021. Turning to capital, we ended March with $332 million of holding company liquidity after returning $80 million to shareholders through common stock dividends and buybacks during the quarter. and we expect to deliver on all of our commitments, sustaining our strong track record of capital return. In addition, throughout the year, we will continue to make strategic investments in our portfolio to position this well for sustained long-term growth. I'll now turn the call over to Richard to review first quarter results and our 2021 outlook. Richard?

Thank you, Alan, and good morning, everyone. As Alan noted, we are pleased with our first quarter performance as our results across global lifestyle and global housing remain strong. Before getting into our first quarter performance, I want to provide a quick update on the sale of our pre-need business. In March, we announced our plan to sell the business for $1.3 billion to CUNA Mutual Group. Since signing, we have completed the necessary regulatory filings and we remain on track to close the transaction by the end of the third quarter. Now let's move to segment results for global lifestyle. This segment reported net operating income of $129 million in the first quarter, an increase of 7% driven by global automotive and connected living. In global automotive, earnings increased $7 million, or 18%. Results included a $4 million one-time benefit as well as a gain on investment income related to a specialty asset class from our TWG acquisition, which we don't expect to recur. Year-over-year underlying performance was driven by another quarter of global organic growth from USTPA and international OEMs, as well as some favorable loss experience. Connected living grew earnings by 3%. However, this was muted by a $7 million favorable client recoverable within extended service contracts in the prior year period. Underlying performance was driven by mobile subscriber growth in Asia Pacific and North America, higher trading results from increased seasonal volume, and contributions from our HILA acquisition. For the quarter, Lifestyles adjusted EBITDA increased 11% to $193 million, four points above net operating income growth. This reflects the segment's increased amortization related to higher deal-related intangibles for more recent acquisitions in global automotive and connected living. IT depreciation expense also increased, stemming from higher investments. Lifestyle revenue decreased by $85 million, This was driven mainly by a $98 million reduction in mobile trading revenue, primarily due to the contract change we disclosed last year. Excluding this change, revenue for this segment was flat. For the full year, we continue to expect lifestyle revenues to be in line with last year at approximately $7.3 billion. As expected, overall trading volumes, which flow through fee income, increased year over year and sequentially. This was driven by four elements. New phone introductions last year, greater device availability, carrier promotions, and contributions from Hyla. While the first quarter did benefit from strong mobile trading volumes, we do expect it to be a high watermark for the year given historical seasonal patterns. Since year end, we've increased covered mobile devices by 600,000 subs driven by continued growth in North America and Asia Pacific. This year, we continue to expect covered mobile devices to grow mid-single digits compared to 2020 as we grow subscribers in key geographies like the U.S. and Japan. As a reminder, we expect the growth rate of earnings to exceed the growth rate of covered mobile devices over time. as we benefit from offering additional products and services to our clients and their end consumers. For 2021, we still expect Global Lifestyle's net operating income to grow in the high single digits, compared to the $437 million reported in 2020. Growth will come from all lines of business, particularly connected living. Adjusted EBITDA for this segment is expected to grow double digits year over year. Moving now to global housing, net operating income for the first quarter totaled $67 million, compared to $74 million in the first quarter of 2020. The decrease was largely due to $22 million of higher reportable catastrophes, mainly related to the extreme winter weather, particularly from areas like Texas. Excluding catastrophe losses, earnings increased $50 million for 17%. More than two-thirds of the increase was from favorable non-CAT loss experience, mainly in our specialty offerings, including sharing economy products. We estimate that approximately half of the favorable loss experience in the first quarter was from underwriting improvements. With the remainder of the benefit driven by favorable loss experience, which we don't expect to recur. In addition, we saw continued growth in multifamily housing. Lender place results were up modestly. Higher premium rates in favor of non-CAT loss experience were mostly offset by declining REO volumes from ongoing foreclosure moratoriums. Looking at the placement rate, the modest sequential increase to 1.6% was attributable to a shift in business mix and is not an indication of a broader macro housing market shift. Revenue decreased 2% related to a reduction in our specialty product offerings, which included the impact from the exit of small commercial as well as lower REO volumes. This decrease was partially offset by growth in multifamily housing, which grew 8% year over year, driven mainly by our affinity partners. We now expect global housing's net operating income, excluding caps, to be down modestly compared to 2020. This reflects our stronger first quarter and the assumption of a modest increase in our expected non-cap loss ratio to more normalized levels for the remainder of the year. We are also monitoring the REO for closure moratoriums and any additional extensions that may be announced. As we position for the future, we will continue investments in the business to sustain and enhance our competitive position. At corporate, the net operating loss was $22 million, which was flat year over year. For the full year, we continue to expect the corporate net operating loss to improve to approximately $90 million as we eliminate enterprise support costs associated with global pre-need. As we think about the remainder of the year, for all of assurance, we are beginning to plan for a phased reentry of our workforce post-COVID. And we are evaluating our real estate footprint to align with new business and employee needs as we adapt to the future of work. This may result in additional expenses throughout the year. I also wanted to provide a quick comment on our investment portfolio. With pre-need moving to discontinued operations, our investment portfolio is now approximately $7.9 billion, excluding cash and cash equivalents. Given pre-need's relatively longer average duration of around 10 years compared to the rest of our business, following the sale of pre-need, our go-forward duration will drop to between four and a half to five years. As a result, our interest rate sensitivity will be reduced by approximately two-thirds. Turning to holding company liquidity, we ended the first quarter with $332 million, which is $107 million above our current minimum target level. In the first quarter, dividends from our operating segment totaled $183 million. In addition to our quarterly corporate and interest expenses, we also had outflows from three main items, $42 million of share repurchases, $43 million in common and preferred stock dividends, and $10 million mainly related to the acquisition of Trigo and Assurance Venture Investments. Also, in January, we redeemed the remaining $50 million of our March 2021 notes. And our mandatory convertible shares converted to approximately 2.7 million common shares during the quarter. For the year overall, we continue to expect dividends to approximate segment earnings subject to the growth of the businesses and rating agency and regulatory capital considerations. We've now completed over 70% of our $1.35 billion capital return objective from 2019 to 2021 and remain confident that we will meet this objective by the end of this year. In addition, we expect to begin incremental buybacks prior to closing the premium transaction in the third quarter. The total buybacks associated with the net proceeds from the sale are expected to be returned within one year of the transaction close. In the second quarter, through April 30th, we repurchased an additional 95,000 shares for $14 million. In summary, Our first quarter results demonstrate the strength of our business and our capital and liquidity position. We remain focused on completing the sale of global pre-needs and delivering on our 2021 financial objectives. And with that, operator, please open the call for questions.

Thank you. The floor is now open for questions. At this time, if you have a question or comment, please press star one on your touchstone phone. If at any point your question is answered, you may remove yourself from the queue by pressing the found key. Again, we do ask that while you pose your question that you pick up your handset to provide optimal sound quality. Thank you. Our first question is coming from Boze George of KBW. Your line is open.

Hey, good morning, Boze. Morning, Boze. Hey, good morning, guys. This is actually John for Boze. Thanks for taking the questions. Yes, so the first question is really just kind of about sizing up the rebound and contribution of the trade-in volumes. I know there's kind of a lot of moving pieces with the contract change, the HILA contribution, and template 1.2 was a high watermark. So can you just help us kind of frame how we should think about the contribution for trade-in volumes going forward?

Yeah, maybe I'll start and then Richard certainly add on. If you think about our trade-in and buyback business, we're now a very strong player after the acquisition of Hyla. We mentioned in the prepared remarks we have 30-plus programs that we operate around the world. You're right. Q1 tends to be the seasonal high for trade-in, really driven by the launch of new phones late in the prior year. You know, we expect activity to moderate through the balance of the year. But, again, that business well positioned, growing strongly. And, you know, we have a lot of opportunity as the 5G wave develops, which is still very early. And, you know, we expect that to develop later this year and into 22, really, as the driver. But, Richard, anything you add on that?

Yeah, I think, I mean, overall, we're in a really good place. And as Alan said, Q1, we're looking at it as a high watermark. But on the other hand, we have 30-plus trade-in programs. So we are encouraged by the momentum of the business and also what Hyla is adding to the mix of the lifestyle business as well.

Okay. And so just kind of thinking about the balance of the year, there's some easy comps, obviously, with volumes having been depleted kind of starting in 2020. So as we kind of think of the fees and other income lines and global lifestyle, is it reasonable to think of it being somewhat flat year over year, even after considering the contract change, which will hit the next two quarters?

I don't think we've given a total revenue outlook for lifestyle, but we have said that when we look at lifestyle this year, we will be looking at net operating income, you know, being in the high single digits. So hopefully that should help you.

Okay. Yes, that will. Thanks. And then just the second question, could you talk about the growth in subscribers in terms of How much contribution is coming from T-Mobile and Sprint versus some of the other kind of providers, including cable providers, which seem to have been gaining share in subscriber count?

Yeah, and again, just to frame that for everyone, so what we've said for this year is we expect subscriber growth in mobile to be mid-single digits. And that's really being driven by growth in North America, which is coming from many different programs, including the ones you mentioned, as well as growth in Asia Pacific. We are seeing a bit of a drag in Europe that's been ongoing as Europe has been more severely impacted by the COVID lockdowns. Also, in Q2, we're going to lose a small program in Europe. We're having a banking program in mobile that's going to transition to another provider. That's going to be a reduction of about 750,000 subs, but will have no impact on our bottom line. So we factored that into that outlook as well, you know, mid-single-digit growth for the year.

Okay, that's helpful. Thanks, Ed.

Our next question comes from Brian Meredith of UBS. Your line is open.

Hey, good morning, Brian.

Good morning. I wonder if you could talk a little bit about getting closer to the mid-year reinsurance renewal, what that looks like, and specifically, you know, any additional thoughts with respect to trying to convert the lender-placed insurance business more to an MGA model, and maybe specifically you can kind of get into, you know, what are the challenges and impediments in actually going to that type of a model?

Yeah, no, happy to talk about that. I think it's important when we talk about housing, though, to start with, it's a really good business that's performing well. You saw the very strong 2020, a good start to this year. Over the last five or six years, we've really fine-tuned the lender-placed business. We're now in a good position if there is housing market weakness. I think that's an important backdrop. Now, we have been taking many actions over the last few years to reduce volatility. So one of those was bringing retention down to $80 million per event. That has now made, if we do have a severe cap season, it's not a business risk to the company at all. It's just a one-time kind of earnings impact. We've also done things like moving to a multi-year tower. I think as of January, we're up to 52% of the towers now multi-year. That also smooths out the volatility. And then we've been trimming exposure in areas where we don't feel like the risk-return tradeoff is attractive for true risk businesses like our Exodus Fall commercial. And with that backdrop, we've been on a journey to become more credit light. It's something we look at every year. We look at all of our businesses every year. You know, the challenge with it, it's harder to see how the economics work with reinsurance given what we're already buying down to. So you need to come up with other structures. Those require a lot of earnings give up. And so it's not straightforward how you would actually do that and make sure that it was a good outcome for our shareholders. The other way we've been addressing it is just growing the rest of our company. If you look at today, our non-CAT exposed businesses are now something like 75% of our earnings and growing much faster overall. And so over time, that's the dramatic shift in our exposure to what might happen with CAT. So we'll certainly continue to work on it, but we feel like we've made great progress on it, and we're not going to do anything that isn't really positive for our shareholders.

Great, thanks. And then, second question, I'm just curious on the auto warranty business. What are your thoughts here as we progress through in 2021 on that business? Obviously, some pretty solid growth given what we've seen with respect to used car sales.

Yeah, you know, we're well positioned, first of all, in auto. After the Orange Group acquisition and then the addition of AFAS, we're a clear, significant leader in that business. We're now up to 50 million covered autos. We've seen production for our business recover fully and then some through pre-COVID. We mentioned, I think, Q1 21 better than Q1 19 in a significant way. So we feel good about that. And what we're trying to also do in addition to just, you know, consolidating and gaining share to our differentiated offerings, we mentioned the training academy, for example, Nicole, that's another way that we can gain share over time. So we're seeing good results already, strong underlying growth. Most of the benefit of that will be in future years, you know, as we realize the new cars converting out of warranty to our product, but well-positioned, good momentum and, And one of the other things we're looking at is how do we bring some of our other differentiating capabilities, like what we do with premium tech support as cars become increasingly connected. We have a real opportunity to innovate and bring really differentiated solutions into the market. Great. Thank you. Thank you.

Our next question comes from Mark Hughes of Truist. Your line is open.

Hey, good morning, Mark.

Morning, Mark. Morning, Al. Morning, Richard. On the multi-family, real strong acceleration in growth this quarter. Could you talk about what drove that?

Yeah, there are really two things, maybe three things going on there. One, we have a series of strong affinity partnerships that we've built over the years, and we're continuing to gain share with those affinity partners. So that's one driver. Second, in our property management company channel, we're still early in the rollout of Cover360, which is our new capability to make it much easier to attach our product. And then third, we've been investing heavily the last few years in digital and CX. And our experience now, we believe, is as good or better for the consumer to anyone in the market. All of those factors, you know, the 9% growth in policies year on year, we're still gaining share. And we're up to, I think, almost 2.5 million policies now. So we've invested there. We're going to continue to invest. We see enormous convergence coming between some of our mobile capabilities around the connected apartment and connected home. early days for that, but we see strong growth just in what we're already doing and then a significant opportunity to innovate and drive growth in the future.

In the mobile business, you talked about Europe being a drag. Any signs of life there? And I think also South America or Central America has been laggard for you. Any signs of movement?

Yeah, I think Europe is still struggling with COVID and the lockdowns of COVID. It's been more challenging than certainly the U.S. market for sure. Latin America, we're starting to see some rebound, but it's still measured and nowhere near back to kind of what we've seen in Latin America pre-COVID. So I think, you know, again, what's really been driving our mobile growth in the last year or so has been our strength and position in our very diverse set of clients in North America and Asia-Pacific. At some point, Europe, you would assume, will begin to recover, and that will be a tailwind at some point. But we're not seeing the same kind of strengthening in Europe yet that we've seen elsewhere and that we're starting to see in Latin America.

And then on the embedded card agreements, you talked about American Express. How are the economics on those markets? Those sort of agreements versus your other relationships. You mentioned the Samsung Care and other programs. How do the economics look?

Let me maybe back up just a little bit to provide some broader context there. So when we acquired the Warranty Group, they had recently established a new relationship in the embedded card space with one of the big U.S. card issuers. So that got us into that business. And then we leveraged our capabilities as Assurant with that entree to begin to reposition some of our legacy debt deferment and credit capabilities into this business. So that's what allowed us to go out and win new clients like American Express. Broadly, the way to think about that portion of our business, which rolls up through financial services, is their fee income. We're effectively administering programs for our partners. We're playing a role in adjudicating claims. But the risk, you know, there's no risk for us. So it's the income. Not significant to our earnings yet, but certainly an opportunity over time to go and then leverage these relationships to drive some of our other products into those companies and their customers. So we're excited about the early progress there, repositioning, but a long way to go to have that be a meaningful contributor to our company.

Suzanne said that I had to tell you this story, that I went to Verizon to have my phone fixed, and they were no help whatsoever, and they pointed me to the little place down the street which I went to, and it turned out it'd be CPR. I had a very good experience. I didn't actually realize. I'd forgotten that it was your business. But it was a godsend when my phone blinked out. So anyway, I wanted to let you know. Thank you, Mark.

I appreciate that. Maybe just a quick comment on that. You know, one of the opportunities we see over time is to support what's called same unit repair, which is either in the store like you just saw there. We acquired CPR about a year, a little over a year ago. The other place we see an opportunity over time to really deliver a superior customer experience is to do repair at your home or office. And we acquired FIX last year, which gives us that platform. So again, these are early. But as we think about creating growth opportunities for the future that really differentiate the customer experience, the example you just gave of CPR is exactly what we're trying to do. Appreciate it. Thank you.

Once again. If you do have a question, you may press star one on your touchtone phone at this time. Our next question comes from Michael Phillips of Morgan Stanley. Your line is open.

Hey, good morning, Mike.

Hey, good morning, everybody.

Thanks for your time.

Good morning. Listen, my question is one that gets asked every quarter or talked about every quarter, but just curious, what really changes consumers' attitude towards a trade-in? Is it I paid off my phone, it's time to get that new fancy one, or is it really, hey, there's 5G out there now, I want to get that fastest thing. So does this conversion to 5G really spur any kind of incremental speed up in trade-ins than otherwise happens in the course of a year?

And I ask that as a, you know, I've been called a dinosaur, 4G seems good enough to me, so I'm not racing out the door to go get 5G.

but maybe it's because of Tyrannosaurus Rex or something. So who knows? But does it really spur? What is it that really kind of makes a catalyst for people to come in and come and, you know, turn in their phones? Yeah, you know, I think from a consumer perspective, we're still very early in the 5G cycle. The average consumer doesn't yet see a compelling use case or benefit. There are strong benefits of 5G, like speed and latency improvement, which really will create new businesses. But what really has happened so far, it's not consumers broadly saying, I have to have 5G yet. The carriers have been aggressively promoting the new phones more than they've done in recent years. And that's linked often to an upgrade. So what we've seen so far is more, I think, market-driven activity, not the consumers yet saying, I have to have 5G. You know, if I was to speculate, I think we believe 5G is very disruptive longer term. But, you know, it's going to take time for use cases to come to where you really need that new phone as opposed to being fine on 4G. Okay. Okay. Thanks. More higher level here, I guess. Can you talk about any impacts to any of your businesses on just uptick in inflation rates? You know, a couple thoughts. And then Richard, you should certainly comment on the investment portfolio. Although, as you mentioned in your remarks, that's much smaller than it used to be with the sale of global pre-need. Our business is going to perform well no matter what the macro environment is. So if we get into a slowdown in the economy caused by whatever, and inflation could cause a slowdown, we have businesses that are counter-cyclical and will grow. We also just have embedded growth. If you think about our mobile programs and the 15 new programs that we've launched in the last three years or so, Most of those are not mature. We also have embedded growth in our auto business with all those policies sold on new cars that haven't started to earn yet. So I don't think from our business we're going to see a significant impact, just given how we're set up to perform whatever happens. But, Richard, what would you say on the investment portfolio or other effects?

Yeah, no, I think it'll obviously be a positive impact on the overall investment portfolio. And as Alan, you know, referred to, you know, the earlier comments, you know, with the sale of pre-need, our overall interest sensitivity is going down about two-thirds. You know, so our overall duration is going to be four and a half to five years. Having said that, you know that today our overall yield on the historic portfolio, if I can put it that way, is above current interest rates. So to the extent that current interest rates rise and the books rolling over the next five years, higher interest rates will actually be beneficial to us from that respect. Okay, thank you. That's very helpful, guys. Last one, just real quickly. Any impact you guys on any from the chip choices that have been impacting other parts of the economy?

You know, not really is the answer. If you think about our auto business where, you know, that's been one of the areas that you see a lot of press on the chip shortages. You know, we're involved positioned on car sales. If there are fewer new car sales, which isn't what we're seeing yet, by the way, but if there are fewer new car sales, used car sales will pick up. And, you know, we benefit from that mixed shift in the short term. In terms of repairs and maybe an increased cost of repairs, for most of our auto business, we're administering the repairs for our clients, and the clients realize the benefit or the challenges of part shortages. So at the end of the day, not really material to us. And as we mentioned earlier, we're seeing pretty strong momentum in the underlying growth of auto at the moment.

Okay, great. Alan and Richard, thank you very much.

All right, thank you.

Thank you. Thanks, Mike.

Our next question comes from Gary Ransom of Dowling & Partners. Your line is open.

Hey, good morning, Gary.

Good morning, Gary. I wanted to ask about the EBITDA. Thank you for giving us those numbers. How are you using that internally? Is that a way that you're managing the business? Is it a compensation metric? I wonder if you could just remind us how that's used. What you use it for.

Yeah, let me maybe start. And then, Richard, you can certainly comment more on EBITDA. You know, today it's not a compensation metric. You know, our primary compensation metrics are things like total shareholder return, operating EPS, things like that. But it is a complement in that operating income. And in particular, as we think about M&A and growing in fee income businesses, it allows us to help the market better understand the real growth that we're setting up for the future, which is a bit obscured when you look at the accounting of an acquisition of a fee company. But those businesses we've been acquiring, like we mentioned CPR and Fixed earlier, on an EBITDA basis, it really sets up and helps the market understand better the growth that we expect in the future.

But, Richard, what would you add? Yeah, I think, as Alan mentioned first, there's the valuation issue of it and the market being able to compare apples and apples in terms of other companies, EBITDA and ours. So that's the first part. You know, I also look at it as from an operating point of view. It's a better operating metric in my perspective than NOI because we add back purchased intangibles. So those are purchases that are made. They're running out. It's a non-cash issue. So adding things like that back or taxes back gives us internally just a better view on the operations of the business from period to period, particularly in the lifestyle business.

Yeah, and to your question, we're going to assess over time how best to link it to things like compensation. We don't know yet if we will or won't, but we do think it provides a better view of the underlying profit and momentum of our business, particularly as we're now largely shifted away from traditional risk businesses to being driven by the connected world businesses. Okay, that's helpful.

I also wanted to ask about the the macro reopening of the economy. And are there areas where they might have been depressed last year, where there's perhaps pent-up demand that might come through as part of the growth or anything you're seeing? I know you've talked a little bit about automotive, but are there other areas where there might be some pent-up demand that would come through as we reopen economies this year?

Yeah, I know. I think, you know, broadly, you saw last year how resilient our business was, even in a very disruptive environment with COVID. But there are a few areas where pent-up demand is still really true. One is travel. You know, we do some of the car benefits, for example, are linked to travel. and so with travel being very depressed that obviously it's an area that is rebalanced will have some link for us and benefit for us you know in-store traffic has been lower but you know we push very hard on digital even pre-covet which i think helped mitigate that you know we mentioned earlier we are seeing still some depressed activity in europe so that's an opportunity but i think i wouldn't look at you know we were that impacted by covet in terms of what was happening um and so therefore you know growth in the economy is obviously positive people buy things that gives us new chances to attach and sail but as i mentioned earlier we we feel confident whatever happens in the external environment we're going to grow and outperform all right thank you and and one of the other things i noticed that you know as an insurance analyst i like to look at book value and i know you

I see the equity, the book value per share calculation was gone. Can you comment on that change?

Yeah, I think, Al, maybe I'll jump in there. Yeah, I think when we look at the company and we look at the evolution of the company, going more toward a capital-like type business, fee-based, service-based business, We look at it and book value is much less important than it used to be in terms of an overall indicator of the company. I mean, you can get there from math. We give the balance sheets and the equity and the shares, so it's still a calc out there for you. But things like EBITDA, NOI, XCAT, net operating income, XCAT, those are more meaningful to us in terms of the profitability and the ongoing profitability and the growth over time of the business. So there are better value indicators in our mindset.

Okay.

Thank you very much.

All right. Thank you.

Our last question comes from Mark Hughes of Truist. Your line is open.

Hey, Mark. Yeah, thank you. Just a couple of things. Richard, you mentioned maybe some incremental real estate costs. Could you maybe size those, and are those going to be broken out separately, not included in adjusted earnings?

Yeah, thanks for the question, Mark. In terms of facilities, it's very early days. What we did want to signal to the market today is we are looking at our facilities footprint geographically across the world globally. And we think as we go back to the workplace, we can be thoughtful about the future at work and how our staff can work and how we can work more productively over time. So, you know, very early days with that. We have attached no numbers to it as of yet. We just wanted to signal that we'll be looking for. It's one of the reasons why, you know, when we look at the first quarter and we look at how strong the first quarter is and we give outlook for the rest of the year, we don't want to surprise the market by coming in with a facility expense. In terms of, you know, where it will be when we do, if and when we do incur it, we'll obviously call it out to the market. We haven't decided yet, depending on what it is and where we go geographically, where it would go, if it really would be a part of operating income or it would be something a little bit, you know, different than that and more of a one-time, non-recurring thing. So two come in the future.

Mark, what I would add is broadly with COVID and then the changes that are going to happen, we're trying to think through what is the best way to set up our business and our employees to be as successful in the future as we work to attract talent. We had a head start that we had about 30% of employees virtual before COVID, and it had been a path that we've been working on anyway. But, you know, the world's changing, and we just want to be really thoughtful about how do we create advantage through the way we structure so that we create the best possible future workplace environment. And as you saw in Q4, we had a little bit of that last year with some leases that were about to expire. So, again, as Richard said, we don't know exactly what it's going to be, but we know we will have some changes at some point this year, likely. Okay.

And then in the multifamily, you mentioned your digital capabilities. You think they're very good in the market. Are you doing any direct to consumer? Does that create channel conflict? Is that even something you're interested in? Just a refresher on that.

Yeah, you know, the way to think about that is today we are almost entirely B2B2C. So we work through our partners, we embed in our partners. What we're particularly focused on as we think about innovation in the future is how do we combine some of our capabilities to create even a better offering? So, for example, in multifamily, working through our PMC partners, our affinity partners, can we include mobile into the bundle? Can we add capabilities from mobile So we don't have any real plans to go to direct-to-consumer. We are always looking for alternative channels, and what I mean by that is our strategy has been to support the consumer wherever the consumer wants to go to get products that we sell. And so we're always looking at alternative channels, but our primary focus is that B2B2C and how we leverage our capabilities, which are pretty differentiated across automobile and rental, to create kind of new opportunities for growth.

Thank you.

All right. Thanks, everyone. We appreciate your time today and for participating in today's call. We had a very strong first quarter, and we continue to look forward to closing on the sale of global pre-need later this year. In the meantime, please reach out to Suzanne Shepard and Sean Mosier with any follow-up questions. Thanks, everyone.

Thank you. This does conclude today's teleconference. Please disconnect your lines at this time and have a wonderful day.