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spk04: Welcome to Assurance second quarter 2022 conference call and webcast. At this time, all participants have been placed in a listen-only mode, and the floor will be open for your questions following management's prepared remarks. If you would like to ask a question at that time, simply press star on your touchtone phone. If at any point your question has been answered, you may remove yourself from the queue by again pressing star 1. We ask that you please pick up your handset to allow optimal sound quality. Lastly, if you should require operator assistance, please press star zero. It is now my pleasure to turn the floor over to Suzanne Shepherd, Senior Vice President of Investor Relations and Sustainability. You may begin.
spk01: Thank you, Operator, and good morning, everyone. We look forward to discussing our second quarter 2022 results with you today. Joining me for Assurance Conference Call are Keith Demings, our President and Chief Executive Officer, and Richard Jajo, our Chief Financial Officer. Yesterday, after the market closed, we issued a news release announcing our results for the second quarter of 2022. The release and corresponding financial supplements are available on Assurance.com. We'll start today's call with remarks from Keith and Richard before moving into a Q&A session. Some of the statements made today are forward-looking. Forward-looking statements are based upon our historical performance and current expectations and subject to risks, uncertainties, and other factors that may cause actual results to differ materially from those contemplated by these statements. Additional information regarding these factors can be found in yesterday's earnings release as well as in our SEC reports. During today's call, we will refer to non-GAAP financial measures, which we believe are important in evaluating the company's performance. For more details on these measures, the most comparable gap measures, and a reconciliation of the two, please refer to yesterday's news release and financial supplement that can be found on our website. We have revised all quarterly and annual results for full year 2020 through first quarter 2022 periods to reflect a change in the adjusted EBITDA calculation to exclude certain businesses that we now expect to exit fully, including our sharing economy and small commercial businesses and global housing. as well as certain legacy long-duration insurance policies within Global Lifestyle. Results have been revised for the correction of any errors related to reinsurance of claims and benefits payable within the Global Lifestyle segment that occurred in late 2018 through first quarter 2022, as well as other immaterial corrections. The impact of these changes individually or in the aggregate is not material to results for any prior period. A full reconciliation of certain reported and revised key measures of performance and metrics is provided in our second quarter financial supplement posted on Assurant.com. I will now turn the call over to Keith.
spk02: Thanks, Suzanne, and good morning, everyone.
spk07: As we outlined during our recent investor day in March, we aspire to be the leading global business services company supporting the advancement of the connected world. And so far in 2022, We've made solid progress delivering on that vision for the benefit of our clients and their customers, our employees, and importantly, our shareholders. We delivered adjusted EPS of $7.22, up 13% in the first half of last year, and adjusted EBITDA was $592 million, both excluding reportable catastrophe losses. We're very pleased that Global Lifestyle had such a strong first half of the year with momentum expected to continue, led by both mobile and auto. Our capital light and fee income-based businesses represented 82% of our adjusted EBITDA XCAT so far this year and continue to add to the value of our franchise. While results in global housing were below expectations, largely driven by broader inflationary pressures seen across our industry, We have a clear path and several key actions underway to address near-term macro challenges. Longer term, we continue to believe that our combined housing and lifestyle portfolio of businesses is positioned to deliver attractive earnings growth and strong cash flow generation relative to the broader market, while also providing a compelling counter-cyclical hedge in what remains a volatile economic landscape. As we look at our global lifestyle segment, our business services-oriented offerings generated adjusted EBITDA growth of 12% year over year and 14% year to date. Our market-leading franchise helped us expand our partnership with several world-class brands in the lifestyle market. In the U.S., we recently signed a multi-year renewal with a large cable operator within our mobile business. This includes comprehensive device protection, trade-in, and premium technical support. With the renewal, we'll be including new capabilities, demonstrating our ability to grow relationships with value-added services that ultimately lead to a better customer experience. We've now renewed two major US cable operators in our mobile business within the last year, while also broadening our product offerings to support their growing mobile subscriber bases. We're pleased with the continued growth momentum and global lifestyle, which we expect will continue into the second half of 2022. As a result, we believe the segment will deliver mid- to high-teens growth in adjusted EBITDA, mainly from strong mobile results, including device protection and trade-in, as well as from the continued strength of our auto business. Turning to global housing, similar to others in the industry, we were impacted by significant inflationary pressure, which resulted in higher claim severities and reinsurance costs in the quarter, most notably in lender place. These higher costs are expected to be mitigated through rate adjustments over time. In addition to regular rate filings in key states, our lender placed product includes an inflation guard feature designed to address changes in material and labor costs. We recently implemented a double digit rate increase on policy renewals. This rate increase will be applied to all renewals over the next 12 months. As a result, there is a timing lag that is magnifying the higher non-CAT loss experience in the quarter and ultimately pressuring results through 2022. We believe this will normalize as incremental premiums earn over time. As we look at the housing portfolio, we're also taking other actions to improve profitability through ongoing expense efficiencies and driving even greater focus on the housing businesses where we see a path to market-leading positions that can deliver attractive financial returns. Most recently, we decided to exit the sharing economy business. The strategic and financial objectives for this business did not develop as we originally anticipated, and we want to focus on opportunities that more closely align to our long-term vision and where we have market advantages with a clear right to win. Stepping back and looking at Assurant overall, we believe we have an attractive portfolio of market-leading businesses which are poised for long-term success. Given the current macro environment, we believe we can deliver adjusted EBITDA growth of 3% to 6%. This takes into account higher expected losses in housing, but also stronger results in momentum within global lifestyle. Adjusted earnings per share, excluding reportable CATs, is now expected to grow 14% to 18% for the full year, reflecting this view of adjusted EBITDA. EPS growth will, of course, also be supported by share repurchases. including the return of $900 million in pre-need sale proceeds, which was completed in the second quarter. As we've shown historically through various market cycles, we believe we're well positioned to deliver our strategic objectives over the long term. We expect this period of macroeconomic challenges to be no different. Over time, we believe the strength and resiliency of our business model will endure, enabling us to execute on the 2023 and 2024 objectives we outlined at Investor Day. Looking forward, we expect adjusted EBIT acceleration starting next year. While the earnings path may not be linear, we remain confident that in the long term, our combined lifestyle and housing business portfolio will continue to deliver attractive growth, strong cash flow generation, and superior shareholder returns relative to the broader market. I'll now turn the call over to Richard to review the second quarter results and our revised 2022 outlook in greater detail.
spk08: Thank you, Keith, and good morning, everyone. Adjusted EBITDA, excluding catastrophes, sold $277 million, down 8% from the second quarter of 2021. As Keith mentioned, performance reflected the strong growth across global lifestyle and weaker results in global housing. For the quarter, we reported adjusted earnings per share, excluding reportable catastrophes, of $3.25, flat from the prior year period. The 2021 baseline for lifestyle and housing adjusted EBITDA has been updated to remove non-core operations and reflect the accounting corrections Suzanne noted to our prior period results. Now let's move to segment results starting the global lifestyle. The segment reported adjusted EBITDA of $207 million in the second quarter, a year-over-year increase of 12%, driven by growth across both connected living and global automotive. Connected living earnings increased by $12 million, or 11% year over year. The increase was primarily driven by continued mobile expansion in North America device protection programs from cable operator and carrier clients, including subscriber growth and more favorable loss experience. This was partially offset by unfavorable foreign exchange. In global automotive, earnings increased $10 million, or 15%, primarily from higher investment income including higher real estate gains and yields. Favorable loss experience and select ancillary products also contributed to the results. As we look at revenue, lifestyle revenue was up by $48 million, or 3%, driven by continued growth in global automotive. Global automotive revenue increased 7%, reflecting strong prior period sales of vehicle service contracts. Despite the overall U.S. auto market showing signs of slowing, our net written premiums remain strong, even against the record second quarter of 2021, as additional dealerships and strong catchment rates are offsetting the market headwinds. Within connected living, revenue was down slightly to the lower revenue in mobile, mainly from premium declines from runoff programs and unfavorable foreign exchange. This was partially offset by growth in subscribers in North America and higher mobile fee income. driven by global mobile devices serviced. In the second quarter, the number of global mobile devices serviced increased by 1.1 million, for approximately 18% to 7.2 million. This was due to higher trading volumes, supported by new phone introductions and carrier promotions from the growing adoption of 5G devices. In terms of mobile subscribers, growth in North America was partially offset by declines in runoff mobile programs previously mentioned, which also impacted mobile devices protected sequentially. For full year 2022, we now expect lifestyle adjusted EBITDA growth to be mid to high teens compared to 2021 baseline of $702 million. Mobile is expected to be the key driver of adjusted EBITDA growth for global expansion and existing and new clients across device protection and trade-in and upgrade programs. This will be partially offset by unfavorable impacts from foreign exchange and strategic investments to support new business opportunities and client implementations. Auto-adjusted EBITDA is expected to grow for the full year, but earnings in the second half are expected to be lower than the first half, mainly due to the absence of $14 million of real estate gains. Growth for the year will be partially offset by higher investment income and more favorable loss experience in select ancillary products. Moving to global housing, adjusted EBITDA was $75 million, which included $20 million of reportable catastrophes for the second quarter. Excluding catastrophe losses, earnings decreased $40 million, primarily driven by $25 million in higher non-CAT loss experience, largely in lender place, and to a lesser extent, multifamily housing. This included $12 million in year-over-year reserve strengthening and higher fire losses in the quarter. The balance of the earnings reduction was driven mainly from $17 million in higher catastrophe reinsurance costs. The cost of our reinsurance program reflected both the higher exposures and increased pricing within the reinsurance market. And with the completion of our 2022 catastrophe reinsurance program in June, we believe we fared relatively well in the market given our strong relationships with our more than 40 reinsurance partners. We maintained an $80 million per event retention, including second and third events. We also continued to benefit from the placement of multi-year coverage, covering 45% of our program, and a cascading feature that provides multi-event protection. In multifamily housing, growth in our P&C channels was offset by increased non-CAT losses and expenses from ongoing investments to expand our capabilities and further strengthen our client experience. Global housing revenue was flat year over year, as higher catastrophe reinsurance costs were offset by higher average insured values and lender plays. For the full year, we now expect global housing adjusted EBITDA, excluding CATs, to decline by low to mid-teens from the 2021 baseline of $512 million. In addition to the higher claims costs, REO volumes have continued to be muted, and placement rate trends we are seeing are softer than originally expected. At the same time, we continue to realize expense efficiencies from new system enhancements and strengthen digital capabilities. While the duration and magnitude of inflationary trends remains fluid, rate filings and inflation guards are expected to start to flow through premiums as we exit the year. At corporate, adjusted EBITDA loss was $25 million. up $8 million compared to the unusually low second quarter of 2021. This was mainly driven by higher employee related and technology expenses. For full year 2022, we expect the corporate adjusted EBITDA loss to be approximately $105 million. Turning to holding company liquidity, we ended the second quarter with $595 million. $370 million above our current minimum target level. In the second quarter, dividends from our operating segments totaled $189 million. In addition to our quarterly corporate and interest expenses, we also had outflows from three main items, $232 million of share repurchases, $75 million from the repayment of our 2023 notes, and $39 million in common stock div ads. For the full year, our outlook assumes $365 million of shares repurchased from the remaining premium sale proceeds, plus an additional $200 to $300 million. Through July, we've bought back $504 million worth of our stock. Given changes in investment portfolio values, reserve strengthening for non-core operations and accounting adjustments, we expect segment dividends to be moderately below our target of roughly three quarters of segment adjusted EBITDA, including catastrophes. While lower, we still expect capital generation to be strong, given our business model and product mix. As always, segment dividends are subject to the growth of the businesses, rating agency and regulatory capital requirements, and investment portfolio performance.
spk03: In conclusion,
spk08: We believe Assurance well-positioned for long-term growth and strong capital generation, underscored by the attractive portfolio of global lifestyle and global housing businesses. And with that, operator, please open the call for questions.
spk04: The floor is now open for questions. At this time, if you have a question or comment, please press star 1 on your touchtone phone. If at any point your question is answered, you may remove yourself from the queue by again pressing star 1. Again, we do ask that while you pose your question, that you pick a handset to provide optimal sound quality. Thank you. Your first question comes from a line of Michael Phillips from Morgan Stanley. Your line is open.
spk11: Good morning, Mike. Thanks, Seth. Good morning, guys. Thanks. Good morning. So I guess I want to talk on the inflationary pressures, clearly you're seeing on the lender plays, but can we switch that over to the lifestyle side and anything that you're seeing there on either auto or mobile? Maybe you can talk about how much risk you retain on that side. It's clearly not 100%. But anything that you're seeing there that might cause pressure from inflationary pressures there, and if so, kind of your ability to combat that.
spk07: Terrific. Yeah, so I think the lifestyle business has obviously performed very well this year. We've raised the outlook for the full year, so we're confident in the momentum. I would say in terms of the resiliency, we've been dealing with a couple of things, certainly inflationary pressures, but also supply chain constraints, as you think about the last couple of years of the pandemic, particularly around parts, both on the connected living and the auto side. So I think the nature of our deal structures is quite favorable. Two thirds of the time, we're not holding the risk relative to the services we perform and the programs that we manage. So that's been very helpful. I'd say we've got a stronger orientation to fee income even in deals where we retain risk, we're targeting fees. We've got typically allowable loss ratios, ability to reprice. You will see timing issues occur in terms of sometimes losses are a little higher. We may recover that over time with client deal structures, but it hasn't been an issue that's emerged over the course of the last several quarters. Feel really good about it. Certainly never fully insulated, but a very different operating model. And then if you think about inflation on the housing side, you know, we've got rate filings, inflation guard, and a number of factors that are being put in place to combat that. So lifestyle has been quite resilient from that perspective.
spk12: Okay. Okay. Thank you.
spk11: You mentioned, Keith, in the opening comments about on the lender place side, the inflation guard, and then you also mentioned double digit on renewals. Was that the same, the double digit, was that the inflation guard or is that on top of the inflation guard?
spk07: So if you think about inflation guard, we put a double-digit rate increase in in July. So that is going to flow through the book as it renews. We've also got regular course rate filings. We've been accelerating rate filings with states, obviously, as severities have been higher and losses have been higher. We've actually gotten 30 state rate filings approved this year, not all of which have been fully implemented, but they're all approved and will be implemented by the end of the next year or by the end of this year, sorry. And then we've got an additional set of discussions ongoing with states. So that additional rate layers on top of the double digit increase that we talked about relative to inflation guard.
spk11: Is there any difference in your, can you maybe just talk about the difference that you have in those other rate filings by state that you're, that you're alluding to, um, different than a traditional say homeowners insurance company, where the clients are, you know, individuals like me and you, your clients in the winter place are a little different. So does that give any differences in the ability, the speed of which, or the ability to take higher rates and the speed that you can take them than maybe a traditional insurance company?
spk07: Yeah, I think probably a couple of things. First of all, you know, these are short tail policies. They're annual policies. So, you know, as we do get rated, it flows through over a 12-month period, number one. I think the fact that we've got inflation guard built into the product. We don't have to get approval. That's already approved and we just apply an inflationary factor every year. That drives AIVs up and corresponding increases to rate. So that, I would call that normal course. Obviously inflation is elevated. The industry data supports a higher inflation factor driving more AIV. In terms of the rate, I think as we work with states, we're really looking at the historical experience to justify the increases that we're getting. And I'd say that that happens like very consistently with what other insurers would be doing. Um, but we've been more aggressive as others have just in terms of the heightened severity that we're seeing in the marketplace. So good opportunity to get rate. We're looking to make fair returns on the business. I would say doesn't have a huge impact on volume. So we've got exceptional relationships with our clients. Obviously, this is a lender-placed policy, and we expect to see consistent policy counts as we move forward, even in this higher inflationary environment with more rate flowing through.
spk02: Okay, thank you. Congrats, and best of luck in the future.
spk11: Thank you so much. Thank you.
spk04: Our next question comes from the line of Jeff Schmidt from William Blair. Your line is open.
spk09: Hi, good morning. Hi. What is your view on, you know, where the placement rate in the LenderPlace business could go next year if we move into a recession? You know, whether we're in one now or not, let's say sort of a deeper recession if interest rates continue to move up. Could that, you know, move above 2% pretty quickly or where do you think that could go?
spk07: Yeah, I think it. It depends on a range of factors. I would say that, as you see, the placement rates are relatively stable and have been so for several quarters. And that's just the strength of the housing market, the fact that there's so much positive equity. And I also think about placement rate really tracking closely to delinquency. And you've got a prevalence of servicers working on loan modifications, a lot of loss mitigation efforts. That's really limiting delinquency. It's limiting foreclosure activity. Obviously, if that starts to shift and that starts to change and delinquency rates rise at any level significantly, that would have a corresponding impact on our placement rate. Obviously, if there are more foreclosures, that would drive up our REO volumes, which are really probably a third of pre-pandemic levels. So there's certainly upside over time in placement rate. The real question is, you know, when does that emerge in the economy just because of the strength of the housing market? You've also got rising interest rate pressure, certainly a hardening voluntary insurance market, higher inflationary pressure. So I think we need to see how the economy responds and how consumers respond to get a better feel. We're not counting on a big increase in placement rates as we think about our longer term expectations. And obviously, if that does happen, that's where we talk about it being a counter cyclical hedge from a housing perspective.
spk09: Right. Okay. That makes sense. And then the expense ratio in global housing, you know, continues to run above 46%. I think in the past you've guided to sort of 44 to 46%. Is there some kind of inflation driving that higher or when do you think it could move below that 46% level?
spk07: Yeah. And maybe Richard, do you want to talk about expenses?
spk08: Yeah, it's a great question. It is up a little bit over the last quarter to 46%, so I think you're right. It's a little bit higher than we'd like to see it. We are, we've talked about in previous calls, we are investing digitalization in projects like that, create more efficiencies, as Keith said in his opening remarks. So we would see that, I would say, over time as these projects and these efforts come through. Also, you know, the first question on placement rates. As the volumes of the business grow, obviously the things that we have in place in our operations are very leverageable. So that would also bring down the expense ratio over time.
spk03: Okay.
spk02: Thank you for the answers. Appreciate it.
spk04: Your next question comes from the line of Tommy McJoy from KBW. Your line is open.
spk02: Morning, Tommy.
spk06: Hey, morning, guys. Thanks for taking my questions. Yeah, so what are the expectations for the non-core operations loss contribution going forward? Is that meant to be more of a break-even? I know it's excluded from the guidance. And what's the general time horizon for that wind down?
spk07: Sure. Maybe I can start, and then Richard can add on. So, You know, made the decision this quarter as we talked about to exit all of our long tail liability business and driven by the decision around sharing economy. So as we talked about, just wasn't strategically aligned with the direction that we're headed as a company. And it was highly specialized niche business with inherent risk and volatility. We didn't see a path to leadership. We didn't think we could generate the financial returns but it wasn't strategically aligned with the direction of the company. So as part of that, all of the clients have already been notified. All of the contracts will be non-renewed. I would say by first quarter of 23, the net earn premium will be immaterial. And by this time next year, it'll be gone completely. Really just at that point, managing the runoff. As you saw, we put up a reserve. So as we exited, did a very comprehensive top-to-bottom review of the performance of the business, did a lot of scenario analysis to try to think about how this could emerge over time, put up a full reserve to adequately cover the runoff, which we think is appropriate, and look to put this behind us.
spk06: Okay. And I guess as you kind of explored what to do with those businesses, there was no way to sort of monetize what you built there. I guess just, you know, you have to believe in kind of sellers and ways to monetize things. There just wouldn't be any kind of takers for those businesses.
spk07: Yeah, I think potentially we could have looked at that as a path. We didn't see it viable and really it could have become a distraction to focusing on driving growth through the rest of the organization. You know, we will certainly consider alternatives now that we've put it in runoff to see if there's a way to structure something around sharing the risk with a third party, that's certainly possible. We'll look to consider that. But, you know, the value for monetization, I would say, was lower than the distraction factor of trying to work through that process, quite candidly.
spk03: Okay. That makes sense. Thank you.
spk02: Thank you.
spk04: Your next question comes from the line of Mark Hughes from Truist Securities. Your line is open.
spk10: Hey, Mark. Hey, thanks. Good morning. Hey, good morning. The multifamily business is kind of flat in terms of the top line this quarter. What's happening there?
spk07: Yeah, so a couple of things. First of all, I would say we feel like we're really well positioned in the renter's business. We've got 2.6 million customers, so it's giving us a great opportunity in terms of market leadership scale. We've been investing in the customer experience, deepening our expertise. So we do expect long-term growth. It's a very attractive part of the market. I would say in terms of the results being flat, we do have strength and growth within the property management company channel. So that continues to grow exceptionally well. We're gaining share, we're driving attach rates, and we're having a lot of success with our Cover 360 product, really just more integrated into the buy flow. We've talked about better digital tools, collecting the insurance as part of the rent and just leveraging our fuller capability. So that's going extremely well. We have an affinity portion of our business, which the growth has slowed, where we partner with insurance companies. I think as insurance companies have been focusing on getting rate and dealing with inflationary pressures, a little less marketing generally with some of our partners. So I think that normalizes over time as the economy finds more stability in the future. But we are seeing growth, and we do think long-term growth will emerge as we continue to focus on this part of our business.
spk10: Richard, the investment portfolio, what do you anticipate in terms of the progression and the yield? What's the new money yield? What kind of turnover is there in the portfolio? A little bit on that would be helpful.
spk02: Yeah, sure, Mark.
spk08: Thank you, and good morning. Yeah, you know, first of all, I would say that, you know, rising interest rates overall are good for the business, and we've been seeing that, you know, in this quarter as well. We've had some real estate gains, as we mentioned in our remarks, but we also have fixed income and yields on fixed income raising. We have a five-year duration, so think about, you know, 20% of the portfolio rolling over every year, so We won't have any quantum step in terms of long-term rates and long-term yields, but it will gradually increase over time, which is a good thing. And I think you probably saw the yield for this quarter over 3.5%, which is quite good. What's interesting, too, about it is if we look at our book of business, if we go back a year from now, the assets that were coming to maturity or the fixed income coming to maturity were rolling over at lower levels. than they were maturing at. Now they're rolling over, for the most part, at higher levels. So that bodes well for the future. And short-term rates, yeah, we have some of our money in cash, obviously, and we're getting an immediate impact on that. Obviously, smaller dollars getting a smaller, you know, level of cash that we have relative to the fixed income portfolio.
spk10: Then, Keith, you had, I think you said you expect adjusted EBITDA to accelerate next year. Did I hear that properly? And... Any other metrics you want to throw out for next year, maybe EBS growth?
spk07: Yeah, I think, you know, as we look at the year, you know, at 3% to 6% in terms of our EBITDA growth, we certainly expect that to be increasing as we move into 2023. And I'd say largely, you know, we do expect the lender-placed business and housing overall to continue to improve as we get more RAID. And then we do have great momentum in lifestyle. So, you know, we haven't set the specific target for 2023 and 2024. What we have said is, you know, on average, we want to deliver north of 10% EBITDA growth. We're still committed to our long-term objectives from investor day, which I think is really important. And we're going to do everything we can to deliver those results and be accountable to delivering our financial commitments.
spk10: And then just one final one, the timing of the rate increases, when you get the inflation guard for the lender placed, does that only kick in? Is there a renewal cycle around that, or why wouldn't that kick in immediately?
spk07: Yeah, so the policies are annual, and they renew it each year. So if you think about, let's take July, for example, we put in place double-digit rate increases for the cohort of annual policies that renewed in July. So think about that rate going in 1 12th at a time over 12 months. And then think about it earning 1 12th at a time after it's in place. So the whole cycle takes 24 months, but it builds momentum month by month by month. And then we've also got, as I said, state-related rate increases that go in at different periods in the year that's also contributing. And I mentioned 30 approved rates, really affecting about 75% of our premium overall, and then a number of additional filings that are ongoing. So we do feel like we've got a great opportunity with rate. It's a terrific mechanism and designed to deal with inflationary pressures, and we expect it to work, and we expect to get the housing business where it needs to be from a total return perspective. The one thing that's interesting, if you think about housing and it's a tough quarter right we're not pleased with the results in the quarter the first half housing combined ratio is 86 the first half annualized roe is 20.6 that will normalize as we get through the rest of the year but we still think it'll be quite strong overall given we're underperforming our own expectations so i do want to highlight that as the backdrop it is a strong business it generates tremendous cash flow we've got great market leading advantages and the financial performance is still strong, it's just not where we want it to be to deliver on our total commitments.
spk02: Thank you. You bet.
spk04: Your next question comes from the line of John Barnage from Piper Sandler. Your line is open.
spk13: Morning, John. Thank you very much. Good morning. Thank you very much for taking my question. You talked about a signing a multi-year renewal with a cable operator. Last quarter, you also talked about an expanded relationship. Can you talk about maybe what the renewal calendar looks like and how you think about potential hit rates for expanded relationships as you come up on renewal?
spk07: Yeah, we've had a pretty good track record of maintaining our clients, and this is true across the board. We actually renewed two of our larger lender place clients on the housing side this quarter. I didn't mention the prepared remarks, but our team did a fantastic job on those client renewals. And I'd say that we've got a track record of renewing clients. You know, average tenure of clients is extremely long. So we're proud of that. And it's all based on delivering and executing for the clients, but ultimately for end consumers. In terms of the cable space, I think we've become a market leader with cable operators who have entered the mobile space. They're growing rapidly. They're evolving their products and services meaningfully every year. And we're really proud of the work that our teams have done there. And I think that's built a lot of momentum. So we're strong with carriers. We're strong with new market entrants. And we've been a company that's been quite nimble in how we've approached the market. Hopefully that also sets us up to grow new relationships with new clients you know, as we move forward. And we think we're extremely well positioned in connected living. And we've invested significantly over many, many years to get to this position. And we have great, fantastic momentum.
spk13: And then as it relates to expanded relationships, similar to what you announced today, and then in the first quarter, how do you think about the potential to leverage what you've done so far?
spk07: Yeah, I think, you know, when I look at the growth opportunity in Connected Living, I still think that we have more growth opportunity there than in any business that we operate. And it's growing the fastest and it's the largest contributor to financial results. So that's a pretty strong place to be when your biggest, most successful business still has more white space, both in terms of the core of what we do, but also in terms of expanding our scope of services and then winning new clients. You know, we've talked about trade-in and the fact that we do trade-in services with multiple brands now around the world, that creates opportunity for us to build deeper partnerships where we can add additional value over time. As we think about the evolution, we've talked a lot about leveraging our network for in-store repair. Those are additional capabilities. We operate 500 CPR stores. That is something that we want to continue to leverage to create value for our partners. As I think about the work that we've done with T-Mobile, that's another great example in terms of service and repair. It wasn't designed to be a significant financial contributor overall. It was designed around how do we give consumers choice and better options to get their repairs done at their convenience. As I think about that part of the business, volumes have been a little lower than expected. But customer feedback and net promoter scores have been exceptional, and I would say higher than we would have otherwise anticipated. We actively work to optimize that program, to modify the program, and expect over time changes to be financially beneficial for both parties. So a lot of interesting momentum in this part of the business.
spk13: Great. And then if I could ask one more question. On the expensive niches that you talked about, which should help to offset inflation. Is there a way to size or dimension how we should be thinking about these scale economies?
spk07: Yeah, so probably a couple thoughts, and then Richard can certainly add in. We have seen progress in a lot of the great efforts by our team, particularly in housing on digital first, so really transforming our operations and driving more efficiency and better experience. that's building quarter over quarter over quarter. So we do see momentum in the second half and further acceleration as we get into 2023, even at the current level of placement rates and the current scale. We're also looking to continue to simplify the business, optimize support structures. How do we focus our energy where we can move the needle the most? So that work is ongoing as well. And then to Richard's earlier point, if we do get an increase in volume through placement rate over time, we have natural economies of scale that will benefit the P&L over time.
spk03: Thank you. Your next question comes from a line of Brian Meredith from UBS.
spk04: Your line is open.
spk12: Yeah, thanks. A couple here. Could you remind us what the potential impact here is from a consumer-led recession? on mobile subs, as well as just growth, as well as average revenue per subscriber? Will you see that decline if you've got a consumer-led recession?
spk07: Yeah, I think from a mobile perspective, I would say that, first of all, there still seems to be very strong demand for high-end smartphones in key markets. Even as we see pressure in the economy, the high-end smartphone market is up year over year, and it's up in our core markets. So that's a really good thing. We see clients continuing to push for growth today to take advantage of their investments in 5G. And the relevance of the mobile device today, it's increasingly important for consumers. So that's a helpful backdrop. I would say that the majority of our total economics in mobile are driven by our device protection subscribers. We've got 63.5 million global subs. Whether a customer buys a new device or retains their old device, it doesn't move that number a significant amount. Obviously, if our clients are growing or shrinking in terms of net ads, that can have an impact over time, but fairly moderated and based on the nature of the subscription service. Where I would see more pressure would be potentially less trade-in activity if there were less mobile phone sales, which we certainly haven't seen. Mobile phone sales are strong, trade-ins are very strong, but that would be the leading indicator if trade-in starts to slow down, that's not a big driver of total economics. The counterpoint would be used devices would become more valuable, more attractive, and there may be other ways for us to monetize it. So I think mobile is relatively protected from any kind of short-term shocks from a recessionary environment.
spk12: But I'm just curious also, because I know you've all talked about selling additional services per sub, right? And that's been a big thing. Does that slow down or is somebody not take that optional AppleCare or whatever it is product?
spk07: No, I don't think so. I think we've seen really steady attach, really steady churn. I think consumers are inclined to protect high-end devices generally, and certainly if they're more strapped for cash, having protection in place is probably a good thing. But we haven't seen through economic cycles really material changes in terms of the attach or the churn. over time. So we don't expect that would be a big driver. Gotcha.
spk12: And then I guess my next question, I'm just curious, you know, we've talked about the lender place, but on the multifamily business, what's the impact of inflation there? Um, I would imagine you get some pressure there as well, potentially.
spk07: Yeah, I would definitely, there's some incremental increases in a non-cat loss ratio. You know, certainly a little bit of that is inflation, but I would say broadly it's, more getting to in line with pre-pandemic so we saw more favorability in loss ratios as people were home more during the pandemic i think we've seen that normalize and obviously we get rate adjustments on that product line too as needed and as justified but um you know don't see a huge inflationary impact it's more just lining up with historicals so it's more from a frequency perspective that things are picking up rather than severity okay
spk12: Correct. And then just quickly, last question, Richard, just curious, call it underlying loss ratio for global housing. It was a 47, but when we adjust out some of the current year development and prior year development, what's the baseline kind of run rate loss ratio and that benefit-benefit ratio?
spk08: Yeah, when we back out the reserving that we did, the strengthening of the reserves that we did, we're getting closer to the low 40s, I would say. On the other hand, call it 43. On the other hand, what I would say is, keep articulated earlier, we do have inflation coming through. There will be a lag in terms of when the rates and inflation guards come through. So I wouldn't see that rate coming down so faster than that, faster than 43 or lower than 43 anytime in the next quarter. I think over time, we're going to see that that improve and probably go closer to 40 as we go through the end of the year into next year and so forth. It's hard to predict because obviously it's hard to predict what inflation is going to do for the rest of the year, but essentially as we're looking forward at our forecasting, that's what we're looking at. Excellent. Thank you. Thank you.
spk04: And your final question comes from a line of Grace Carter from Bank of America. Your line is open. Hi, Grace.
spk00: Hi, everyone. So I just had kind of a quick clarification question to start from one of the prior questions. So I guess thinking about the original adjusted EBITDA growth targets for 2023 and 2024, I think average of 10%. I mean, just thinking about like the lower base, I guess, expected for 2022. I mean, should we just assume that the 2024 adjusted EBITDA levels will come out a little bit lower than maybe the original growth expectations implied? Or I guess, what is the likelihood that EBITDA growth over the next couple of years could accelerate sufficiently to get it kind of back in that original range?
spk07: Yeah, it's a great question. And I would say that, you know, my commitment and the goal that we have in terms of financial performance is to deliver the original investor day outlook for 2024. So What that implies is we've got to accelerate growth beyond the original 10% in 23 and 24 to make up for the shortfall in 2022, which is exactly your point. So that's certainly how we're thinking about it, Grace. Obviously, there's a lot of moving parts and there's a lot of unknowns as we think about the economy and inflation. The good news is I think the miss as we look at 2022 is entirely driven by inflation. housing loss ratio from inflation in particular from severity and because of the features within the product and the ability to get raid that naturally resolves itself over time without a degradation in volume so provided that that rolls through as we expect and hope that it will provided infl inflation calms down so our current thinking is inflation stays elevated through the end of the year begins moderating and moderates consistently through 23 and then sort of normalizes into 24. If that happens, we do feel good about our 2024 long-term commitment. And part of it is the strength of global lifestyle. And in particular, investment income in auto has been strong. The business has been generating significant growth. And then connected living and mobile in particular has been on quite a roll the last handful of years.
spk03: Thank you. And then I guess,
spk00: I just wanted to affirm that the kind of target combined ratio range that y'all had mentioned before of I think 84% to 89% in the housing book still holds even with the exit of certain businesses. And I guess just kind of how should we think about the ability to stay within that range over the next few quarters as just given the pressure from inflation versus still kind of waiting for the rate increases to earn through?
spk07: Yeah, I would say that we're going to, you know, finish the year, at least if we think about our forecast today and what's implied in that forecast when you unpack housing. It may be a little above our range on a combined ratio basis, probably at the low end in terms of ROE. So pretty strong financial performance still overall based on those metrics. But let's say a little bit worse than the range. We definitely think that 84% to 89% range over time is the right target for this business. And the exit of sharing economy, I'd say it wasn't a huge business, not a big driver, and it doesn't significantly change the way we think about combined targets.
spk03: Thank you. You're welcome.
spk07: Well, thank you very much, everybody. Appreciate all the questions and the interest in the company. We had a solid first half of the year. led by the strength of the global lifestyle segment, we believe our business model remains well positioned, as we've talked about, even in a challenging macro environment. In the meantime, please reach out to Suzanne Shepard and Sean Mosier with any follow-up questions. Thanks, everybody. Have a great day.
spk04: Thank you. This does conclude today's teleconference. Please disconnect your lines at this time and have a wonderful day.
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