Citigroup, Inc.

And welcome to Citi's second quarter 2023 earnings review with the chief executive officer, Jane Fraser, and chief financial officer, Mark Mason. Today's call will be hosted by Jen Landis, head of Citi Investor Relations. We ask that you please hold all questions until the completion of the formal remarks, at which time you will be given instructions for the question and answer session. Also, as a reminder, this conference is being recorded today. If you have any objections, please disconnect at this time. Ms. Landis, you may begin.

Thank you, operator. Good morning, and thank you all for joining us. I'd like to remind you that today's presentation, which is available for download on our website, Citigroup.com, may contain forward-looking statements which are based on management's current expectations and are subject to uncertainty and changes in circumstances. Actual results may differ materially from these statements due to a variety of factors, including those described in our earnings materials as well as in our SEC filing. And with that, I will turn it over to Jane.

Thank you, Jen, and good morning to everyone. While this quarter wasn't as eventful as the first quarter, it was not without its moments. The global economy continues to be remarkably resilient, although the macro backdrop differs across key markets. And while the bulk of the tightening is behind us, Central banks are responding vigorously to inflation and have made it clear the cycle of hikes isn't over. In the U.S., the tight labor market keeps pushing the timing of this elusive recession later into this year or 2024, with the robust demand for services providing a backstop for the economy. The Eurozone has also exceeded expectations. However, most countries there are facing pressure from labor and energy costs, challenging the region's longer term competitiveness. China is the biggest disappointment as growth decelerated after an initial post reopening pop. I was there last month and let's just say few on the ground expect China to be as strong a driver of global growth this year as some had hoped. So bottom line, globally, we continue to see the same quite challenging macroeconomic conditions that we saw in the first quarter. From Citi's perspective, we continue to see the benefits of our diversified business model and strong balance sheet. We remain laser focused on executing our strategy and simplifying and modernizing our bank. Despite the turbulence and macro backdrop of the first half, we're on track with the plan we laid out at Investor Day, and we remain committed to our strategy and our medium-term ROTCE target. Today, we reported net income of $2.9 billion and an EPS of $1.33. Our revenues ex-investors are relatively flat to last year, and we remain on track to meet our revenue guidance of $78 to $79 billion for the year. We're also on track to meet the expense guidance for the year. And consistent with the plan we shared with you at our Investor Day, we are pursuing cost-saving opportunities to help offset the significant investments in our transformation. In services, TTS continues to deliver with revenues up a healthy 15%. This was driven by both net interest income and non-interest revenue. As we win fee-generating mandates with new clients and deepen our relationships with existing large corporate and commercial clients, we're proud of our number one ranking for large institutional clients. And this week, we announced our latest innovation, Citi Direct Commercial Banking, a digital platform to help our growing commercial clients tap into our global network. Security services revenues were also up 15%, driven by higher interest rates across currencies. We're really pleased with execution in this business. which are up by approximately $2.4 trillion in the last year. We've gained 100 basis points in share year over year as a result of the investments we've been making. Markets revenues were down 13% compared to an exceptionally strong second quarter last year. From early April, clients stood on the sidelines as the debt ceiling played out. and we continued to experience very low levels of volatility throughout the quarter. Despite this, our corporate client flows remained strong, and we retrieved our medium-term revenue to RWA target again this quarter. In banking, the momentum in investment-grade debt has spread into other DCM products, but the long-awaited rebound in investment banking has yet to materialize. And it was a disappointing quarter in terms of both the wallet and our own performance, with investment banking revenues down 24%. We continue to right-size a business to the environment whilst making investments in selected areas such as technology and healthcare. In the U.S., taken together, our cards businesses had double-digit revenue growth. aided by customer engagement and the continued normalization in payment rates. In branded cards, spend is still strong in travel and entertainment, and acquisitions remain pretty healthy. This is a great franchise, and we have launched a raft of new innovations, from transforming our Thank You Rewards platform to our enhanced value proposition for the premium card with our long-term partner, American Airlines. credit normalization is happening faster in retail services given the profile of the portfolio and overall i'd say we're seeing a more cautious consumer but not necessarily a recessionary one wealth revenues were down five percent as the business continues to be negatively impacted by the deposit makeshift particularly in the private bank and by lower investment revenues however We have seen activity pick up a bit in Asia for two quarters with growing net new assets. Referrals from the US retail bank are increasing and globally new client acquisition in the private bank and wealth at work has grown significantly on the back of our investments in our network of client advisors and bankers. Turning to expenses, they were elevated this quarter as we expected. This includes the additional repositioning actions we took to right-size certain businesses and functions in light of the current environment. Year-to-date, severance is about $450 million, including $200 million in the quarter. Separate to repositioning, we remain committed to bending our expense curve by the end of 2024 through three significant efforts. First, We continue to make investments in our transformation and other risk and control initiatives, which are necessary to modernize our infrastructure, automate our controls, as well as to improve the client experience. As we've said before, we will start to see the more material benefits of these investments over the medium term. Second, as part of our simplification efforts, We expect to close the sales of our remaining two Asia consumer franchises by year end, and we plan to restart the exit process in Poland. As you can see on the slide, we made excellent progress this quarter in the consumer businesses we're winding down, aided by material asset sales. And we are now attacking stranded costs and closing out the TSAs in the markets that we have already exited. You saw our determination to execute when we decided to IPO Banamex after exploring a sale. We should complete the process of separating the two businesses fully next year in preparation for the IPO. And I'm pleased with the progress on the ground. We are about to begin acceptance testing on the new systems for the retained businesses. All this means that by year end, considering how far the divestitures and wind-downs have progressed, legacy franchises will have materially reduced its exposures and primarily be down to Mexico, Poland, Korea, and the elimination of the remaining stranded costs. As such, as we move through the second half of the year, we will be in a position to focus on the third leg of bringing down our expense base, through a leaner organizational model. Together, these three efforts are why we have confidence in saying that we will start to bend the curve on an absolute basis by the end of 2024 and continue to bring down expenses over the medium term. Let me end with capital. Well, you won't be shocked to hear that we were disappointed with the increase to our stress capital buffer. We have engaged in active dialogue with the Fed to better understand the differences between our model and theirs in terms of non-interest revenue. And the industry awaits further clarity on capital requirements and, importantly, their implementation timing from the holistic review the regulators have undertaken and the expected Basel III endgame NPR. There is still uncertainty as to what the final rules will be, and we, like the rest of the industry, will need to work through the implications. The exit of 14 international consumer markets, coupled with the results of our transformation investments and change in business mix, will help reduce our capital ratios. In addition, we have other levers to pull over time, such as capital allocation, DTA utilization, our GSIB score, and our management buffer of 100 basis points. We are committed to returning capital to our shareholders, as you saw with our decisions to repurchase $1 billion in common stock and increase the dividend. We ended the second quarter with a CET1 ratio at 13.3%. That's 100 basis points above our upcoming requirement. after returning a total of $2 billion in capital. And we grew our tangible book value per share to $85.34. Given the environment, we will continue to look at our level of capital return on a quarter-to-quarter basis. Overall, we're pleased with the progress we've made, but there remains a lot to do. We will continue to update you on the progress we are making every quarter. And with that, I'd like to turn it over to Mark, and then we would both be.

Thanks, Jane, and good morning, everyone. I'm going to start with the firm-wide financial results, focusing on year-over-year comparisons for the second quarter, unless I indicate otherwise, and spend a little more time on expenses and capital. Then I will turn to the results of each segment. On slide four, we show financial results for the full firm. In the second quarter, we reported net income of approximately $2.9 billion and an EPS of $1.33 and an ROTCE of 6.4% on $19.4 billion of revenues. Embedded in these results are after-tax divestiture-related impacts of approximately $92 million. Excluding these items, EPS was $1.37 with an ROTCE of 6.6%. In the quarter, total revenues decreased by 1%, both on a reported basis and excluding divestiture-related impacts, as strength across services, U.S. personal banking, and revenue from the investment portfolio was more than offset by declines in markets, investment banking, and wealth, as well as the revenue reduction from the closed exits and wind-downs. Our results include expenses of $13.6 billion, up 9% both on a reported basis and excluding divestiture-related costs. Cost of credit was approximately $1.8 billion, primarily driven by the continued normalization in cards net credit losses and ACL bills largely related to growth in card balances. Our effective tax rate this quarter was 27%, primarily driven by the geographic mix of our pre-tax earnings in the quarter. Excluding current quarter divestiture related impacts, our effective tax rate was 26%. At the end of the quarter, we had over $20 billion in total reserves with a reserve to funded loans ratio of approximately 2.7%. And through the first half of 2023, we reported an ROTCE of 8.7%. On slide five, we show the quarter over quarter and year over year expense variance for the second quarter. Expenses were up 9% driven by a number of factors, including investment in risk and controls, business-led and enterprise-led investments, volume growth and macro factors, including inflation, as well as severance. And all of this was partially offset by productivity savings and expense reductions from the exits and wind-ups. Severance in the quarter was approximately $200 million and $450 million year-to-date as we took further actions across investment banking, markets, and the functions. We're investing in the execution of our transformation and continue to see a shift in our investments from third-party consulting to technology and full-time employees. And as we said last quarter, our transformation and technology investments span across the following themes. platform and process simplification, security and infrastructure modernization, client experience enhancements, and data improvements. And across these themes, technology spend was $3 billion in the quarter, up 13%, primarily driven by change the bank spend, Despite the higher expense base sequentially, we remain in line with our full-year guidance of roughly $54 billion, excluding divestiture-related impacts and the FDIC special assessment. On slide six, we show net interest income, deposits, and loans, where I'll speak to sequential variances. In the second quarter, net interest income increased by approximately $550 million, largely driven by dividends. The increase in net interest income ex-markets was largely driven by higher rates and cards growth, partially offset by the mixed shift that we've seen to higher rate deposit products within PBWM. Average loans were flat as growth in PBWM was offset by the wind-down markets and a decline in ICG as we continue to optimize the loan portfolio, including a further reduction in subscription credit facilities. Average deposits were down 2%, largely driven by TTS, as we saw some non-operational outflow as expected in light of quantitative tightening. However, underlying this, we did see strong growth in operating accounts as we continue to win new clients and deepen with existing ones. And our net interest margin increased seven basis points. On slide seven, we show key consumer and corporate credit metrics. We're well reserved for the current environment with over $20 billion of total reserves. Our reserves to funded loans ratio is approximately 2.7%, and within that, U.S. cards is 7.9%. In PVWM, 44% of our lending exposures are in U.S. cards, and of that exposure, 80% is to customers with FICOs of 680 or higher. And NCL rates are still below pre-COVID levels and are normalizing in line with our expectations. The remaining 56% of our PBWM lending exposure is largely in wealth, predominantly in mortgages and margin lending. In our ICG portfolio, of our total exposure, approximately 85% is investment grade. Of the international exposure, approximately 90% is investment grade or exposure to multinational clients or their subsidiaries. And corporate non-accrual loans remain low at about 44 basis points of total loans. As you can see on the page, we break out our commercial real estate lending exposures across ICG and PBWM, which total $66 billion, of which 90% is investment grade. So, while the macro and geopolitical environment remains uncertain, we feel very good about our asset quality, exposures, and reserve levels, and we continuously review and stress the portfolio under a range of scenarios. On slide eight, we show our summary balance sheet and key capital and liquidity metrics. We maintain a very strong $2.4 trillion balance sheet, which is funded in part by a well-diversified $1.3 trillion deposit base across regions, industries, customers, and account types, which is deployed into high-quality diversified assets. Our balance sheet reflects our strategy and well-diversified business model. We leverage our unique assets and capabilities to serve corporates, financial institutions, investors, and individuals with global needs. The majority of our deposits, $818 billion, are institutional and operational in nature and span across 90 countries. These institutional deposits are complemented by $427 billion of U.S. retail consumer and global wealth deposits, as you can see on the bottom right side of the page. We have approximately $584 billion of HQLA and approximately $661 billion of loans, and we maintain total liquidity resources of just under a trillion dollars. Our LCR was relatively stable at 119%, and our net stable funding ratio was greater than 100%. We ended the quarter with a 13.3% CET1 ratio, and our tangible book value per share was $85.34, up 6% from a year ago. On slide nine, we show a sequential CET1 walk to provide more details on the drivers this quarter. Starting from the end of the first quarter, first we generated $2.6 billion of net income to common, which added 22 basis points. Second, we returned $2 billion in the form of common dividends and share repurchases, which drove a reduction of about 18 basis points. And finally, the remaining 14 basis point decrease was primarily driven by RWA growth as we continue to grow card balances, partially offset by optimizing RWA in markets and corporate lending. We ended the quarter with a 13.3% CET1 capital ratio, which includes 100 basis point internal management buckles. We expect our regulatory capital requirement to be 12.3% in October of 2023, which incorporates the increase in our stress capital buffer from 4% to the preliminary SCB of 4.3% we announced a couple of weeks ago. And we will continue our dialogue with the Fed to better understand the differences between their model results and ours, specifically in non-interest revenue. That said, our strategy is designed to further diversify our business mix to have a more consistent predictable and repeatable revenue stream, as well as reduce risk and simplify our firm by exiting 14 international consumer markets. The strategy and the simplification, coupled with the benefits of our transformation investments, will allow us to improve RWA and capital over time. The continued optimization of our balance sheet should not only help SCB but reduce RWA. This will offset some of the anticipated headwinds in capital requirements and RWA. And we will continue to reassess how and where we deploy capital, and we will continue to reassess the appropriate level of our management buffer over time. On slide 10, we show the results for our institutional clients group for the second quarter. Revenues were down 9% this quarter as growth in services was more than offset by markets and banking. expenses increased 13 percent primarily driven by continued investment in tts and risk and controls as well as approximately 120 million dollars of severance in investment banking and markets partially offset by productivity savings foster credit was 58 million dollars as net credit losses were partially offset by an acl release this resulted in net income of approximately 2.2 billion dollars down 45%, primarily driven by lower revenues and higher expenses. ICG delivered an ROTCE of 9.2% for the quarter and 11.4% through the first half of 2023. Average loans were down 6%, reflecting discipline around our strategy and returns. Average deposits were up 1% as we continued to acquire new clients and deepen relationships with existing ones. On slide 11, we show revenue performance by business and the key drivers we laid out at Investor Day. In Treasury and Trade Solutions, revenues were up 15%, driven by 18% growth in net interest income and 8% in non-interest revenue. It's also worth noting that TTS revenues were up 20% on an XFX basis. We continue to see healthy underlying drivers in TTS, that indicate consistently strong client activity, with U.S. dollar clearing volumes up 6%, both in the quarter and through the first half, cross-border flows up 11%, outpacing global GDP growth, again, both in the quarter and through the first half, and commercial card volumes up roughly 15%, led by spend and travel. In fact, similar to the last few quarters, client wins are up approximately 41% across all client segments, These include marquee transactions, where we are serving as the client's primary operating bank. In security services, revenues were also up 15%, driven by higher net interest income across currencies. We are pleased with the progress in security services as we continue to onboard assets under custody and administration, which are up approximately 11%, or $2.4 trillion. And we feel very good about the pipeline of new deals in security services. As a reminder, the services businesses are central to our strategy and are two of our higher returning businesses with strong synergies across the firm. Markets revenues were down 13% driven by both fixed income and equities relative to an exceptional quarter last year coupled with low volatility this quarter. Fixed income revenues were down 13% as strength in our rates franchise was more than offset by a decline in currencies and commodities. Equity's revenues were down 10%, primarily reflecting a decline in equity derivatives. But consistent with our strategy, we continued to grow prime balances driven by client wins. Corporate client flows remained strong and stable, and we continued to make solid progress on our revenue to RWA target. And finally, banking revenues, excluding gains and losses on loan hedges, were down 22%, driven by investment banking as heightened macro uncertainty continue to impact client activity as well as lower revenues in corporate lending. While we continue to have a strong pipeline and are seeing green shoots of activity, we recognize there's more work to do in ECM and M&A. That said, we believe the investments that we've made in healthcare and technology coverage will benefit us over time. So overall, while the market environment remains challenging and there's more work to be done, we're making progress against our strategy in ICG. Now turning to slide 12, we show the results for our personal banking and wealth management business. Revenues were up 6%, driven by net interest income growth of 7%, partially offset by a 6% decline in non-interest revenue, driven by lower investment product revenues in wealth. Expenses were up 5%, predominantly driven by risk and control investments. Foster credit was $1.6 billion, driven by higher net credit losses as we continue to see normalization in our card portfolios and a reserve build of approximately $335 million, primarily driven by card balance growth. Average loans increased 7%, driven by cards, mortgages, and installment lending. Average deposits decreased 1%, largely reflecting our wealth clients putting cash to work in fixed income investments on our platform. And PBWM delivered an ROTCE of 5.5%, both for this quarter and through the first half of 2023, largely reflecting the challenging environment for wealth and higher credit costs. On slide 13, we show PBWM revenues by product as well as key business drivers and metrics. Branded cards revenues were up 8%, primarily driven by higher net interest income. We continue to see strong underlying drivers with new account acquisitions up 6%, card spend volumes up 4%, and average loans up 14%. Retail services revenues were up 27%, driven by higher net interest income and lower partner payments. For both card portfolios, we continue to see payment rates decline, and that combined with the investments that we've been making contributed to growth in interest earning balances of 17% in branded cards and 12% in retail services. Retail banking revenues decreased 9%, reflecting the transfer of relationships and the associated deposits to our wealth business. In fact, consistent with our strategy, we continued to leverage our retail network to drive 25,000 wealth referrals year-to-date through May, up 18% year-over-year. Wealth revenues were down 5%, driven by continued investment fee headwinds and higher deposit costs, particularly in the private bank. However, wealth at work revenues were up over 30%, driven by strong lending results, primarily in mortgages. Client advisors were down 1%, reflecting the repacing of strategic hiring. And new client acquisitions were up nearly 40% in the private bank and approximately 60% in wealth at work in the second quarter. While there's clearly more work to do in wealth, we're seeing good momentum in the underlying drivers. On slide 14, we show results for legacy franchises. Revenues were down 1% as the benefit of higher rates and volumes in Mexico was more than offset by the reductions from closed consumer exits and wind-downs. It's worth noting that Mexico's revenues were up 22% and 10% XFX. Expenses decreased 2%, primarily driven by closed consumer exits and wind-downs. Excluding divestiture-related impacts, expenses decreased 8%. ON SLIDE 15, WE SHOW RESULTS FOR CORPORATE OTHER FOR THE SECOND QUARTER. REVENUES INCREASE, LARGELY DRIVEN BY HIGHER NET REVENUE FROM THE INVESTMENT PORTFOLIO. EXPENSES ALSO INCREASE, DRIVEN BY INFLATION AND SEVERANCE. ON SLIDE 16, I'LL BRIEFLY TOUCH ON OUR THIRD QUARTER AND FULL YEAR 2023 OUTLOOK. WE ARE MAINTAINING OUR FULL YEAR REVENUE GUIDANCE OF $78 TO $79 BILLION, EXCLUDING 2023 DEVESTIGER-RELATED IMPACTS although the mix has shifted somewhat. We are increasing our net interest income guidance from $45 billion to slightly above $46 billion for the full year, excluding markets, offset by lower non-interest revenue, largely driven by investment banking and wealth. We're also maintaining our expense guidance of roughly $54 billion, excluding 2023, the vestiger-related impacts, and the FDIC Special Assessment. Net credit losses in cards should continue to normalize in the remainder of the year, with both portfolios reaching normalized levels by year-end. And we now expect the full-year tax rate to be approximately 25%, excluding discrete items and divestiture-related impacts. As it relates to the third quarter, we expect continued momentum with clients, including fees, and benefits from U.S. and non-U.S. rates on NII. We also anticipate a sequential increase in expenses driven by continued investments in transformation and risk and controls. Net credit losses in cards should continue to normalize in line with expectations, and our effective tax rate for the quarter should be approximately 25 percent, excluding discrete items and divestiture-related impacts. And as it relates to buybacks, we will continue to make that decision on a quarter-by-quarter basis. Before we move to Q&A, I'd like to end with a few points. We continue to execute on the strategy to simplify our firm, improve our revenue mix, and bring both expenses and capital down over time. We're seeing solid momentum in the underlying drivers of the majority of our business. And as we said at Investor Day, the financial path will not be linear, but we remain focused on achieving our medium-term ROTCE target. And with that, Jane and I would be happy to take your questions.

Thank you. At this time, if you would like to ask a question, please press the star key followed by the 1 key on your touch-tone phone now. You may remove yourself at any time from the queue by pressing star 2. And please limit yourself to one question and one follow-up question. Once again, that is star one if you would like to ask a question, and we'll pause for just a moment to allow questions to queue. And our first question comes from Glenn Shore with Evercore. Hi, thanks very much.

So I'm very curious on the whole revenue to RWA topic, especially with some of the changes coming in. So maybe you could get a little more color on Let's say, for instance, the further reduction in the subscription credit facility, I think I read somewhere that was like an $80 billion book down to $20 billion. You can correct that if that's wrong. But just usually those things are big, important clients that have relationship lending things attached to them. So I'm curious on how you balance the capital benefit, the clear capital benefit, versus the client impact and how you think about that. Are there other blocks of business that are in motion right now? Thanks.

Thanks, Glenn, and good morning. Thanks for the question. Look, a couple of points on that. One is we've been very focused on the revenue to RWA metric in our markets business and the ICG more broadly as well, and we've made considerable progress on that. And that's important because how we use the balance sheet and ensuring that we're optimizing the use of the balance sheet contributes to how we improve returns over time. You're right to point out the subscription facility, credit facility lending that we do. We brought that down pretty significantly. The numbers you highlight are a lot higher than the portfolio. But what's important here is that as we look at that, we look at a couple of things. So one, the nature of the relationship and whether clients are taking advantage of the breadth of what we have to offer. to the profitability and returns associated with the product to the extent that it is in a broader relationship. And where those returns are low, subpar, and the prospect for doing more has proven to be fruitless, we take it down. And that's what we've done with a large part of that book, just as we juxtapose it against other opportunities to use balance sheet where clients are taking advantage of the broader franchise and therefore are generating higher returns. And we're going to continue to do that. We've done that to drive the revenue to RWA metric. We've done it selectively on pieces of the portfolio like SCF. We've also looked at our broader corporate lending portfolio. and where those promises for higher relationship returns aren't manifesting themselves, we've not renewed those loans. And as we think about pending regulatory changes, proactively making these efforts becomes critically important. When I look back on the activity that we've done over the past couple of years, we've reduced RWA by approximately $120 billion over the last two years. And about 75% of that is predominantly driven by balance sheet optimization and looking at client activity that has low margin business. And so this is important for us to do and to keep doing.

I appreciate that, Mark. Maybe just a quick follow-up. On NII, you know, I asked this last quarter, too, and your first half, annualized X markets is running about a billion and a half ahead of the guide. Is that just the unpredictable nature of all the moving parts, trying to be conservative, or anything else in the back half that you're thinking about?

Thanks, Glenn. Yeah, we did take guidance up to above – slightly above $46 billion from the 45. I guess there are a couple of things – and that's next markets, of course. There are a couple of things to think about in terms of headwinds and tailwinds that play through there. One is you've heard me mention before that we've reached terminal betas in the U.S., Two, you know, deposit volumes and the shift mix as we see consumers kind of move into higher returning type, higher yielding type products. And three, really the wind downs and the exits and the reduction that they will We think about the forecast and the balance of the year. There are obviously some potential tailwinds that play to the other side, including rate movements in non-U.S. dollar, as well as card volume growth. And as we look at those headwinds and tailwinds, our current read is to take it up. But $46 billion or slightly above that feels like the right level in the context of total revenues at $78 to $79 billion.

And our next question comes from Jim Mitchell with Seaport Global Securities.

Hey, good morning. Maybe just getting on the expense side, you're keeping Mexico until 2025 now at the earliest, so that'll be on the books longer. How do we think about that bend the curve discussion and maybe specifically can help us think about bending the curve for the non-legacy businesses? Do we start to see, is the fourth quarter just a a slowing or quarterly decline? Is it a year-over-year kind of a discussion? Just want to make sure I understand the whole bend the curve notion and how to think about that.

Thank you. Let me take that. I'd say a couple things. So one, I'd reiterate the expense guidance that we've given for the full year. So that's the roughly $54 billion, ex-devastagers or the impact of divestagers, ex-any impact from FDIC special assessment. Two, as we think about bending the curve, I look into 2024, and we're looking to bring the absolute expense dollars down from Q3 to Q4. So that bending of the curve will occur. It will occur despite having Mexico still part of the franchise. Obviously, still having Mexico impacts the magnitude of the bend. but it'll bend Q3 to Q4. And then beyond that and through the medium term, we will see the curve continue to bend. Again, Mexico impacts the magnitude of the bend, but we're very, very focused on bringing our costs down and bending that curve. And you've heard us reference the aspects or the elements of our business that help contribute to that, not the least of which are the exits, one of which is Mexico, and you referenced the timing there, but also the benefits from the investments that we've been making in transformation and risk and controls and shifting from manual processes to technology-enabled ones. And then the final one is around simplifying our organization. And you heard in Jane's prepared remarks, as we continue to make progress on these exits, it opens up the opportunity for us to lean more heavily into that simplification. So we're focused on not only the guidance but the bending of the curve, as you point out, and looking forward to delivering that and taking actions to ensure we do.

So just as a follow-up, is the way to think about sort of 2025 and beyond as you get through a lot of the automation on sort of the non-legacy businesses and start to get much more efficient there, is there an absolute expense decline story in the core business, or is that more of a you need the top-line growth to get the improved returns?

Again, it's going to be a combination of continuing to bend the curve and bring our expenses down Obviously, we've given you guidance on operating efficiency of less than 60%, which will be some of that top-line growth, but it's the combination of the two.

And our next question comes from Betsy Gracek with Morgan Stanley.

Hi, good morning.

Good morning.

Hey, Betsy. I just wanted to confirm on the CET1, you know, you have the 100 basis point buffer on top of regulatory minimum. So that would suggest that the 13.3 that you got this quarter is, you know, in line with where you're planning on holding it going forward. Is that fair?

Yeah, so you're right. We hit 13.3 this quarter, down a tad bit from the 13.4 last quarter. Effective October 1st, the 4.3% SCB comes into play. And so that would equate to assuming the 100 basis point management buffer, you know, at 12.3 regulatory requirement. and a 13-3 kind of target that we would manage to. I'd highlight a couple of things that I'm sure are obvious to you, Betsy. One is this is the stress capital buffer for the 12-month period starting October 1st. And two is the strategy that we've described and talked about and have started to execute against is intentionally designed to help morph the business towards a more steady, predictable, consistent stream of revenues, fee revenue growth. as well as bring our expenses down over time and exit these markets. And those things should contribute to reducing our stress capital buffer over time and improving our returns. But the answer to your question very directly is yes, the 13-3 would reflect where we'd be targeting as of October 1st for now.

And since you mentioned you're evaluating buybacks quarter by quarter, I guess the question here is how should I think about that relative to we get Basel Endgame coming out soon because, you know, clearly when you're at 13-3 against the new red cap FCB, you know, it signals a bigger opportunity for buybacks over the coming quarter. So how should I think about that?

I think consistent with what we've been talking about, there's a lot of uncertainty out there about the new capital requirements. both in terms of the nature of them and the timing of implementation. I think the industry is expecting to get more clarity about that with the comment period that will be coming up. Plus, it's a fairly uncertain macroeconomic environment at the moment, so both Mark and I feel it's prudent to continue making that assessment until some of this uncertainty is clarified as to what precisely we'll do. You should take confidence that we're at the level, including the management buffer that we expect to be for the rest of the year. We've proven a good case of being able to build capital, that's for sure, over the last two years. And we take comfort as well. We increased the dividend. We had $2 billion of capital returned last quarter. So our intentions are clear to return capital where we can. but also to be prudent in how we do so given environment and current regulatory uncertainty.

And our next question comes from Mike Mayo with Wells Fargo.

Hi. One negative question, one positive question. So on the negative side, you talked about betting the cost curve, but I think second quarter year over year, it's betting the wrong way. And six quarters now, you're saying it should bend the other way. What are we not seeing in the financials that gives you, you know, such confidence? Because it seems based on this quarter's results, a little bit more of a trustee story. And on the positive side, TPS continued double-digit growth. You continue to invest more in that business. You know, how are you monetizing greater money in motion among your multinational and other clients? Thanks.

Thanks, Mike. I'll kick it off and then send it back to Mark. In terms of the expense side, I think we've been very transparent about the arc of our investment spend related both to transformation and beyond. We'll continue to give you that transparency, Mike. Last year, we hit our expense guidance. This year, we're on track for the guidance of roughly the $54 billion ex-FDIC in divestitures. And looking forward, we continue to guide What are the three levers that will drive the reduction in the expense curve starting at the end of 24? It's from the exits. And I think you've got a clear sense around the progress that we have been making on the divestitures, and therefore we're pivoting, as we talked about, to focus now on really tackling the stranded expenses as we close off the final couple of sales there in Asia in the next few months. We'll realize the benefits for our investments in transformation and controls over the medium term. We'll also have the benefit of the remediation work getting done and expenses going away from that. And then the third one will be simplifying the organization as we talked about. So we'll continue to walk you step by step. What are the different actions we're taking? What are we doing? Hopefully we are building up that track record of doing what we will say we are going to do every quarter.

Mark, anything to add? The only idea on the expense side, and then you may want to touch on the TTS, but the only idea on the expense side is we are taking repositioning charges, Mike. We're not sitting still as we go through this uncertain period of time where wallets across certain parts of the industry are under significant pressure. And in taking those repositioning charges, there are going to be expense reductions that ultimately play out over the next 12-month period. So that's the other factor in addition to what Jane mentioned in the way of exits and benefits from the transformation, you know, that will play into the cost base over the next 12 months.

And then on TTS, I think we all share your enthusiasm for this business in terms of the growth potential. that we've been realizing and expect to continue, albeit converging now to the medium-term guidance over the next few quarters where we see it's a high to medium single-digit growth going forward. It's a very high-returning business, and some of the indicators of how we're monetizing those relationships, we're seeing it both in terms of new client wins. They were up 41% this quarter. We have a sustained win-loss ratio of 80% on the new deals across different client segments. We're also seeing growth that's starting to really kick in from our commercial bank and the expansion of clients in the middle market around the world as we grow out that franchise. And we've got some very good fee growth, which has marked points out and I point out all the time, we're very focused around the cross border up 11% US dollar clearing up six commercial cards up 15%, etc. And we continue to invest in the business as well. So to make sure that that 80% win ratio continues. So first bank to launch 24 7365 dollar clearing. U.S. dollar clearing. We've got the instant payments platform we just launched for e-commerce clients. We have Payments Express that is now live in the U.S. on track for five markets by the year end. So it's a story of innovation. It's a story of investment. It's got great returns. It's a good growth story. And it just keeps on going. And I don't want to diminish security services in there either. You know, it's another business that's similarly continuing to see significant client wins, up 65% versus last year as well. And a lot of our strategy there has been focused on gaining share with the asset managers in North America. A couple of years ago, we're down at 2.6% share. We're up about 4.3%. Our target's about 5.5% there in 2025 in that key growth area. I know there's a lot to like here too.

And our next question comes from Erica Najarian with UPS or UBS.

Hi. Good morning or good afternoon. So I apologize having to ask the expense question again, but, you know, I think it's just very important because, you know, there's really two potential long-only investment pieces on Citi, right? One is the buyback given the your tangible book value is at 85 and the stock's at 46, and the other is just bending the curve on expenses. So let me just ask Jim's question another way. In looking back to 2017, and I'm just looking at 2017 because I can break out legacy and core that way. And fast forward to 2022, you produced revenues, X legacy franchises, about $61 billion in 2017. and about 67 in 2022. The associated expenses, again, without legacy franchises, was about $34.5 billion in 2017 versus $43.5 billion in 2022. So you're surpassing the revenue uplift during that period by $3 billion. I guess the question is, you have so much certainty about the timing of this expense. And I'm wondering, you know, how much of this, you know, $9 billion, you know, can go away? We understand that there's a lot of opportunity for reinvestment, you know, in the core business. But, you know, I think all of us are struggling to really understand that magnitude. And I think that the investor base in the market fully understands the legacy franchise story and how the exits will take time. But I think they're most interested in the core business and how much of that can come out.

Yeah, sure. Look, no need to apologize for asking the question again. It's an important topic. I'd say a couple of things. So one is that we can certainly look back in time, but I would highlight that we're here because we needed to have invested more. in our franchise. And so undoubtedly, there's going to be an increase in our expense base that reflects the underinvestment from the past in ensuring up safety and soundness and actually moving towards a more automated operation, a more modernized operations and infrastructure. So there's certainly going to be that. With that said, with those investments come efficiencies. So with the move from manual to automation over time, those types of investments will yield benefits in our cost structure, and that's part of what is going to bend the curve over that medium-term period. The other thing that I'd highlight is obviously with the legacy franchises, there's $7 billion of expense associated with those, and that'll come down. But because of the Mexico transaction, you know, we're going to be stuck with that a little bit longer given the IPO process. It doesn't put a big dent in our ability to bring stranded costs down. And, by the way, it does come with top-line revenues and historically has been accretive to our profitability and returns. And so I'm not going to give you kind of new guidance on where our expenses will end up. But what I will point you to is not only the 54 this year, roughly 54 this year, not only the bending of the curve in the third and fourth quarter or the third to the fourth quarter next year, but we've given guidance on top-line growth revenue of, you know, 5%, call it CAGR, through that medium-term period. And we've given you kind of operating efficiency targets that that we've said as well, and we intend to deliver on those things that reflect the bending of that curve through all of those drivers that we've mentioned. So, you know, I hope that helps. Eric, I appreciate the focus on both capital and expenses. We are equally focused on it and know just how important it is to achieving those targets. We're not only kind of doing the things that we've highlighted in that strategy articulation, but we're also being responsive to the current environment that we're in. We think that aids in our ability to deliver the targets and the bending of the curve. And we know there's an additional opportunity that Jane has referenced to the simplification of the organization as we make what I would argue is considerable progress on the exits towards the end of this year. And all of those things will be important to ensuring we get to that lower cost base, which we will do.

And it's a laser micro focus from us to make sure that we have the plans in place and the execution to be able to achieve it. This is something that we're extremely hands-on around. and making sure that that is going to get done on each of the different drivers that Mark talked about.

And our next question. Oh, go ahead.

Sorry. And just to follow up on that, I guess, you know, you guys have been clear on the timing. You guys have been pretty clear on why the curve will bend. I guess I'm wondering, you know, is it just a timing issue that you're not giving us the sort of the dollar numbers that could go away, you know, from, you know, the transformation? You know, is it just a timing issue or, you know, are you still at a point where you don't know how much of that you would need to reinvest to arrive at that 5% revenue kicker?

Sorry, your question was around expenses or the revenue?

Expenses. So, you know, we get loud and clear why the curve will bend. We get loud and clear when the curve will bend. Right. And there's clearly just, you know, expenses there that are catch up expenses that are transformational expenses to everything that Jane talked about. And that message has been loud and clear. And I'm wondering if you haven't told us what could come out of those expenses because it's just a timing issue. It's, you know, July 14th versus, you know, 4Q24. Or have you not yet made decisions in terms of how you may allocate those expenses, you know, in terms of, you know, do you need some of those expenses that could come out to grow your revenue base to that 5% CAGR? versus having it fall to the bottom line? Sorry, that's the question.

Got it. Jane, you want to start?

Go ahead.

Yeah, so I'd say a couple things. So one, Erica, is obviously with that revenue CAGR will be volume-related expenses that play out. But, you know, we're also focused obviously on the non-volume-related expenses and not giving you a precise number because the magnitude of that bend right, is a factor, right? So obviously Mexico, for example, as I mentioned earlier, impacts the magnitude of the bend, right? And we're going to and have, in fact, when you look at our expense base, even for the quarter, we've spent money in Mexico to drive that top line 22% revenue growth, 10% XFX. And so there are going to be nuances in the running of the business in a way that ensures we're maximizing shareholder value that impacts the the magnitude of the bending of that expense curve, investments that I've got to continue to make in TTS in order to maintain that number one position and that competitive advantage that we have. And so those things will impact that magnitude of the bend. We've been, I think, very transparent as we get into each year, giving you concrete numbers. What I'm telling you is the curve will bend. And as we get closer to, you know, 2024, we'll give you more direction on the magnitude for that year and beyond.

And our next question comes from Stephen Chuback. Hi, good afternoon. Hi, Stephen.

Hey, I wanted to ask a question on capital. Just given the recent increase in your SEB, I was hoping to better understand why the 11.5% to 12% remains the appropriate long-term objective in your mind. And as we prepare for Basel III endgame, think through the capital benefit from future asset sales. Can you speak to whether that will translate into operational risk capital relief specifically, as it's less clear whether those benefits will accrete even as those asset sales are consummated.

I'll kick it off, Mark, and then pass it to you. So when we look, we're confident we're going to meet the 11% to 12% ROTC target over the medium term. The core drivers of how we get there remains unchanged. One, it's the revenues that we expect to grow by a 4% to 5% CAGR as we continue to execute on the strategy. On expenses, it's the clear path to bend the curve by the end of 24, bringing those expenses down over the medium term. And third and importantly, it's continuing to optimize our balance sheet, including improving RWA and capital efficiency. And as we referenced earlier in the prepared remarks, different drivers in that that are helpful exiting 14 international consumer markets, changing our business mix. And I'd also note that the transformation has benefits not only for our efficiency, but it will also support RWA and capital optimization. That said, there's uncertainty around the future capital requirements in the industry, and importantly, the timing of their implementation. We, like everyone, are going to have to work through those implications once we know what they are. But as we said, keep in mind we've got some other levers to pull over time, capital allocation, DTA allocation and utilization, our GSIB score and our management buffer of 100 basis points. So that's where you hear the confidence for us from us around the path to executing and that remaining consistent. But Mark, why don't I hand over to you just around consumer market sales and operational RWA relief. Sure.

And again, I think that if you look at the transactions that we've closed to date, they've generated or freed up about $4.6 billion of capital. The two that remain to be closed in the balance of the year will generate another $1.2 billion or so. That'll be important to our capital base. I think that we obviously have to see the proposal as it comes out and the NPR. And we have to have a window to respond to that. We're hopeful that the regulators hear our response and views on it as it comes out. There's clearly going to be reference to increases in RWA and operational risk implications potentially as part of that. I do think that exiting without having seen the proposal and without obviously knowing how those rules might evolve, I do believe that the exiting of these 14 markets is does play towards not only reducing our SCB in stress scenarios or as it comes out of stress analysis and tests, but also should play through helping to reduce risk-weighted assets and potentially operational risk as well. But we have to see what the proposal looks like and go through that. And I think what's important here is that whenever it comes out, whatever it looks like, as we dissect it and go through it, we'll figure out how to manage through it, right, whether that be through, you know, exiting certain products, you know, seeking price adjustments as it relates to customers, clients, and the markets, or continuing to optimize RWAS, which we have been doing very proactively. We'll figure out how to manage.

And I feel compelled to jump in here as well because, again, As the spring and the recent test results showed, the large U.S. banks are not only in a strong capital position, but we've been able to play an important stabilizing role for the system as a whole. It's a role that we take very seriously. And we certainly hope that as the details of the capital frameworks get unveiled, that this is fully taken into consideration, including the impact on U.S. competitiveness And we need a level playing field with Europe, not a gold-plated one. And we shared the concern that higher capital levels will undoubtedly increase the cost of capital for medium and smaller size enterprises and consumers in particular, and will drive more activity to non-regulated and lesser capitalized players that isn't in the system's interest. And we hope that that's fully taken into consideration here. Because we will take actions on businesses, and we will take pricing actions, as will the entire industry. Really important point.

Thanks for that perspective, Jane. Very well said. Just one quick follow-up for me. PBWM fee income trends, given the lower partner payments, I mean, clearly the wealth fee trends would suggest that they were quite subdued in the quarter. And just wanted to understand your outlook over the near to medium term. What drove some of the weakness this quarter? Is it something that you expect will likely persist, especially given some of the market tailwinds that we've been seeing would have expected to see a little bit more resiliency in wealth fee income in particular?

Yeah, look, I think, you know, as we mentioned, wealth was down about 5%. It's really hard to talk about The rebound in wealth in the midst of, you know, such an uncertain environment and the one that we're in, it's hard to disconnect those macro factors like rates, inflation, the prospect of a recession from what we're seeing in wealth. And I think there are two dynamics that have played out. You know, one has been the shift from our customers, from customers more broadly, into higher yielding products from out of deposits. and the other has been the fee revenue from an investment management fee point of view. And as you might think about it, it is a higher rate environment. There are opportunities for clients to earn more. And not until there's greater certainty in the broader macro factors will I think we start to see some real momentum kick up there. Now, with that said, A couple of things worth reiterating, which is we're seeing very strong referral momentum from the retail banking business up through the wealth continuum, if you will. So we've had about 25,000 referrals. May year-to-date from our retail branches into our broader wealth business. That's a good thing. We've seen the number of clients that we've onboarded tick up pretty meaningfully, both in the private bank and more broadly across wealth. That's a good thing. Those are things that position us well for when greater certainty does play out and these clients start to put monies back to work in the broader investment platform and offering that we have.

And our next question comes from Ibrahim Hunawalla with Bank of America.

Ibrahim Hunawalla Hey, good afternoon. Just one quick question, Mark, for you. On the consumer cards book, you gave some metrics. One, remind us what you are reserved for in terms of unemployment rate, maximum, and if we do see a movement in the real market. does that necessarily mean that we'll see a big ratcheting up of credit reserve where you already are? Just some other around that would be helpful.

Sorry, just the last part of your question, I'm sorry. If we do see what?

Yeah, so one, like where are you in terms of your unemployment rate assumption? And if the unemployment outlook worsens, let's say over the next six to 12 months, does that mean that you're already reserved or will we see another big pickup in provisioning as a result of that?

Got it. Thank you. Look, our current reserves, as you know, as we think about CECL, we've got three different scenarios. We've got a base case, an upside, a downside. Our current reserves are based on the mix of those three macroeconomic scenarios. It reflects about a 5.1% unemployment rate on a weighted basis over the eight quarters. And it's roughly flat to what it was last quarter. What that means is obviously our downside scenario has unemployment that's much higher than that, closer to 7%. We'll call it 6.8% or so. But that's kind of how we've thought about unemployment. As we think about the reserves each quarter, obviously we take a look at the macroeconomic factors and how they're evolving. Our base case today assumes a mild recession, and reserves in the future will consider how our weighting towards downside, upside, and baseline may morph. subject to our outlook and volumes. Those are the two factors that influence whether we're increasing reserves or not. I would point out, though, that in addition to unemployment, and because unemployment has been as stubborn as it has been, if you will, we also look at debt service coverage ratio. as an important factor as we think about our consumers, as we think about their balance sheets, as we think about the risk that they may or may not be facing. So unemployment's an important factor, But we've flexed our thinking in light of the environment and in light of how behaviors have been shifting, and that's an important factor in how we think about our reserves as well. I feel very good about the level of our reserves. You heard us mention earlier we've got $20 billion of reserves. We're well-reserved across the portfolio. But those are all important elements to it.

That's helpful. And just one very simplistic question. When you talk to some of your largest shareholders, Those who are optimistic think you can hit your ROCE target medium term by 2025. Is that a realistic expectation given I appreciate Basel's changes, you answered like 10 questions on expenses, but should we expect the groundwork through 2024 that we hit that medium term target at 2025, or just your degree of confidence with it?

Yeah, again, the thing I'd point out, and, Jane, feel free to chime in here, is that what we talked about was getting to our medium-term returns, 11 to 12 percent, and the medium term is 25 to 26, right? So it's not just 25, just to be clear. And we do continue to feel very confident around our ability to do that. You heard us mention the levers that we think will contribute to that. Obviously, capital is important and how that evolves. And we continue to kind of work to optimize the balance sheet while serving our clients effectively and importantly growing You know the strong businesses that we have that that are high returning as well And our next question comes from Matt O'Connor from Deutsche Bank Hi Credit card in the back half of the year and

Just wondering, you've got the normalized loss rates on slide 22. Are you still thinking you'll hit those, I think, exiting this year or early next year? And I think at one point you said they might go a little bit above that before they kind of come back to a normal level. Is that still the case?

Thanks for the question. The answer is yes. We still expect for both portfolios to hit those normal levels sometime at the end of the year. The normal levels, as you point out, are on the page for both branded as well as for retail services. We would expect, again, subject to how and when this mild recession kind of plays out, we would expect that they would tick higher than that before getting back inside of that range. But, again, all of this is tied into how we've calculated our reserves, the delinquencies that we're seeing, the mix of the portfolio, which, again, skews towards your higher FICO scores, and the customer behaviors that we're seeing, which plays through not only that cost of credit line, but also plays through the growth that we referenced earlier in the top line. But the short answer is, yes, that's still our thinking.

And as Mark said, I think we feel good about our positioning as a prime, but also a strong credit proposition that we have. We're seeing stronger demand for the credit-led products, such as value cards, Balcon, installment loans, as well as the service-led engagement for the more prime customers. And so that's also going to be a valuable factor driving growth and profitability as well.

And on the follow-up, and this is not really city-specific, but for the card industry or a lot of banks that are in card, you know, everyone's talking about kind of getting these normalized levels, you know, just call it in the near term here, next couple quarters. And I guess just thoughts on, you know, getting this normalized level of losses when unemployment is, you know, all-time low, you know, wages are growing. Obviously, there's inflationary pressures, but it's just a little surprising, again, not city-specific, but It's a little surprising that, you know, we're getting this normalized state when, you know, things feel like they're pretty good.

Yeah, I think, well, also the normalized state back in 2019 was also pretty good. So you're not hearing any alarm bells ringing from Mark or myself at all here on the U.S. consumer. I think we see the U.S. consumer as resilient. We've talked about them being cautious, but they're not recessionary. And we are seeing more pressure on the lower FICO. We don't have a large number of that in our portfolio, but that is where we're seeing more of the normalization happening on the payment rates, for example, and other behaviors in there. So it's quite localized, but I don't think we should be overly concerned here about the health of the U.S. consumer. And as Mark said, we're in a very unusual environment. Higher inflation, these rate levels, and a strong labor market. And under those conditions, it's the debt service ratio, as he said, that we think is a more useful leading indicator that we keep a close eye on.

Just remember, it's a return to normal.

Yeah.

And our next question comes from Gerard Cassidy with RBC.

Hi, Jane. Hi, Mark. Hey. Mark, can you share with us, in your financial supplement, obviously you give us good details on your credit picture, and we're talking about credit right now, and the non-accrual loans have been flat as a pancake for the last 12 months for you folks and the industry as well. And this is in light of the Fed funds rates, as we all know, have been up over 500 basis points. Can you guys share with us why we haven't seen more very, you know, this is mostly corporate, of course, but everybody's been hanging in there very well in view of the fact that rates have gone up so much. What are your customers telling you or you've seen that has enabled them to remain very healthy in light of a 500 basis point increase in interest rates?

Yeah, I think I'd point to a couple things. One is, remember, you know, we focus on the large multinational companies, largely investment-grade quality names. And so that's one important factor when you think about our ICG and corporate exposure there. The second thing I'd point out is we have to remember that many of these companies had and still have very strong balance sheets. and that they've managed that through the COVID and pandemic situation, and that has positioned them well. I think the third thing is that, and you've heard us mention how we're proactively managing the prospect of recession and I think when I talk to other CFOs I know that when Jane talks to other CEOs they they too are looking at their expense line they too are looking at the efficiency of their organizations and opportunity to increase that efficiency in light of a potential slowdown or recessionary environment and And then the final point is I think a lot of firms have been – that were proactive in the low-rate environment in shoring up, you know, that balance sheet strength. Now, with that said, you know, you've heard us also mention the prospect of a rebound in capital market activities and that that has to happen at some point. But sticking to your point around credit, I really think it's those factors that you see play through in not only our very low NAL – but also our very low credit losses, credit costs that you've seen in our business.

And then as a follow-up, when you think about what we've seen with the Fed's tightening over the last 12 months, banks like your own have positioned the balance sheet accordingly. And I know the Bank Analyst Association of Boston, Michael, did a good job explaining how you guys manage the balance sheet. And when you look at it going forward, do you think changes are coming? Because the Fed, if they end the Fed funds rating increases, we get to a terminal rate. How do you guys position the balance sheet, do you think, going forward?

Look, we're constantly actively managing the balance sheet in light of, you know, not only our client needs, but also how we see the broader macro environment evolving and changing. And, you know, as you know, and I know you've seen and we've talked about before, we share in our cues our view on or our estimate for interest rate exposure and what happens with 100 basis points, swing in rates, and whatnot. one direction or another across the curve across currencies uh you've seen that shift over the last number of quarters to the last quarter where that estimate for ire was about a billion seven or so but heavily skewed towards non-us dollar um uh rates and and uh and currencies and i think as we think about the view on how rates will evolve, you'll see a continued shift there. I think that when we look to print this quarter, that number will probably come down a bit in terms of interest rate exposure and skew even more towards non-U.S. dollar currencies in light of where rates are in those markets. And the U.S. dollar will likely be somewhat neutral in light of what that curve currently looks like. But, again, something we actively manage. you know, first with an eye towards what client demand and needs are likely to be, you know, for use of our liquidity, you know, but also with a view for how the macro environment might evolve and what we're hearing from central banks around the world.

And our next question comes from Vivek Junija with J.P. Morgan. I'm sorry, we have Mike Mayo with Wells Fargo.

Hey, I meant to follow up earlier on the bending the cost curve. If you were to put different initiatives in terms of how far along you are, maybe like your exits might be in the eighth inning and your transformation might be in the sixth inning and your remediation in the fifth inning and the simplification in the first inning or second inning. Are those numbers correct? How would you put those numbers in terms of betting the cost curve? Where are you further along, and where are you just getting started?

Well, Mike, I love you, but I'm not going to play that game. What I will say is that we clearly have work that we're doing as it relates to the exits, but we're making very good progress on that, not just on the closing of the exits, but also on putting a dent in the stranded costs associated with those exits that we have closed. And so, as Jane mentioned in her prepared remarks, by the time we get to the end of the year, ex-Mexico, we would have made a considerable amount of progress on there, and that creates an opportunity to do more around the simplification of the organization. And so that simplification is obviously in an earlier inning. Call it the exits in a later inning. I think that the transformation spend investments and those things, you know, look, we are squarely into execution, as you've heard us mention before. And as I've mentioned, the expense base around that is going to continue to morph from spend that we've made around third-party consultants and that helped in the crafting of the plan towards technology, towards people that are critically involved in the execution of it. and then a downward trajectory towards the benefits we get from that technology in reduced operational expense. And so it's a multi-year journey. We've talked about that. We've got a number of years to continue to execute against it. But what's important is we know what we have to do, both in how we're investing that money and as it relates to being disciplined about our cost structure and bending the curve. And, again, that's what we're going to do.

And one more attempt, can you remind us how many people are working on the transformation remediation and how much that's costing you?

Yeah, I mean, again, we've got – I think the number I shared was somewhere around 13,000 people or so that are broadly working on the efforts here. We haven't gotten into specific costs. You know it's in the total number. But what I would say, again, is that we're clear on what we've got to deliver and execute against. And we're managing that cost very tightly. We're constantly looking at opportunities to deliver on those transformation deliverables more efficiently, leveraging more technology, leveraging AI in some instances. And so we're not just taking those execution plans as they were crafted and delivering against them, but we're looking for efficiencies and even the execution plans as they're constructed today. And that's important for us to keep doing.

And our next question comes from Ken Huston with Jefferies.

Hey, I know where this is going along here. Just a quick one. Just, Mark, I just want to get your sense on the sentiment around client activity in both the markets group and what the pipelines are looking like in investment banking and the feel for that. Thanks.

Look, I'll jump in here. Corporates are pretty cautious. They've got another Fed hike in the offing, tensions in China and the West. OPEC and all a general sense of more limited growth. But I think clients have been trying to understand and get their arms around both the macro and the market outlook for a while. I think they now seem to accept the current environment is the new normal and are beginning to position themselves globally. So globally, we're seeing less anxiety around funding as most large corps are biting the bullet and paying higher rates to take advantage of issuance windows. know balance sheets getting reinforced we certainly don't see a large cap credit crisis on the horizon and on the ib side it remains you know the pipeline is robust there's a lot of pent-up demand for m a but it's it's hard to predict when that pipeline will unlock ecm had tangible momentum over q1 and we're also seeing sponsor levin showing signs of improvement but both of those are from a very very low base um And on the investor side, most investors stayed on the sidelines in Q2. The debt ceiling was a bigger topic than economic news was, and then it was a very low vol environment. We saw a bit of pickup at the beginning with the light bump in volatility the last few days, but I wouldn't call that a trend yet.

Thanks, Jane.

And our next question comes from Charles Peabody with Portalis.

Yes, good afternoon. I have a question about your markets-related net interest income. And before I ask the question, I do appreciate that you run those businesses on a holistic basis and that NII is probably more of a residual outcome. But a couple of questions related to markets-related NII. First is you had a pretty nice jump up in the second quarter versus the first quarter. And I just wanted to understand, is that largely related to seasonal dividend issues? And then secondly, you have a positive NII outcome where a lot of your money center brethren will have a negative NII outcome for markets. And I'm just wondering what the difference is. Is it the outsized FIC business relative to equities, or is it the international, or is it how you hedge? What's the difference on that? So those are the two questions.

Thanks for the question, and thanks for the acknowledgment that we do manage our market's revenues in total, so I appreciate that. What I would say in terms of the market's NII is you've captured it right, which is the dynamic that's playing out between first quarter and second quarter is, in fact, dividend season. And, you know, again, given the globality of our franchise, the dividend – is not just a dividend in any one region, but dividend in multiple regions playing out over the course of the first and second quarter. I can't speak to the peers at this particular stage, but what I would say is that You know that our book skews more so than peers to corporates, and that's important. And we obviously have a very, very strong, you know, thick business, you know, more broadly as well. So dividends season, major driver here in that increase.

Okay, and just as a follow-up, is there any sort of directional guidance you can give on markets-related NII? I mean, to the extent the second quarter was bolstered by dividends, it comes down in the third quarter, but then does it go back up in the fourth quarter? So would the second half be kind of equivalent to the first half?

Charles, I really appreciate the attempt there. But I'm not going to give any further guidance on the breakout of the NII. I will reiterate the ex-markets NII increase, by the way, to plus 46. But thanks for the question. I appreciate that.

And our next question comes from Vivek Junija with JP Morgan.

Hey, Vivek. Hi. Thanks. couple of questions number one so capital Jane and Mark going back to that should we expect that given what you've mentioned given everything going on in the regulatory environment that ratio you're at currently it should grow in anticipation of what's may come or likely to come with all the regulatory stuff or are you going to try and keep that closer to the 13.3

I think we're going to see exactly what the framework is that comes out and then the implementation timeframe for it, and then look at making adjustments to the plan, also hoping that the comment period is taken seriously and the different considerations I talked about earlier are taken into effect. Then we'll work through what are adjustments we make, pricing, capital reallocations, et cetera, the playbook that you would expect, the same one that we've done with SACA and we've done with a number of other pieces. And we would also hope to see our SCB in a different place for the same reasons we talked about earlier, Vivek, because there's a lot of volatility in that SCB dependent on the scenario that comes out every year. And, you know, I would say given the shifts we're making in the business model, we'd expect to see that one come down.

The only thing I'd add is, again, the CET1 ratio of the 13-3 as of October 1st would be a 12.3 REG required level. and 100 basis points of the management buffer. So that would be what we'd be held to as of October 1st. As Jane mentioned, the NPR, as it comes out, will take a look at that and see if there are implications on the CET1 stack, but more likely implications on the risk-weighted assets. And what's really important there, aside from the very important points Jane made in terms of it considering broader factors, is the timing of the implementation of whatever that final rule includes. And obviously the more timing for implementation, the more of an ability it gets for the industry to think about how to absorb the implications there.

Right, but I'm presuming you'd want to go sooner rather than later because the market's going to expect that rather than take a full three years or whatever the Fed might give you.

You know what? I'm really interested at this point in seeing the proposal, and then we'll have a chance to really react as an industry and as a firm.

completely unrelated, if I may, non-interest-bearing deposits. What are you seeing, given you're very heavily corporate-driven? When I look at your point-to-point, because you don't give a full average balance sheet, it's only interest-bearing related, but the non-interest-bearing is only available on a period end. But look at that. There was a big drop in the U.S. this quarter. Anything unusual? Is that accelerating? What are you seeing amongst your clients, people still waking up And what have you factored into your NII guidance for that?

Well, again, I think the point I'd make here is that we continue to see clients shift from, you know, kind of noninterest-bearing deposits and into both interest-bearing CDs and other higher yielding products in light of the rate environment that we're in. And I would expect us to continue to see those types of shifts subject to how rates continue to evolve. And again, on the corporate side, We've seen in the U.S. clients have reached kind of that terminal level, terminal betas, I should say, outside of the U.S. Rate hikes, I think, are still in the future, as Jane alluded to, and the terminal betas have not quite yet been reached. But in terms of the non-interest bearing, we are seeing that dynamic play out.

Thank you. This does conclude Citi's second quarter 2023 earnings review call. You may now disconnect at any time.