2/4/2020

speaker
Operator
Conference Operator

Good morning, and welcome to the Centene Corporation 2019 Fourth Quarter and Year-End Results Conference Call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Ed Kroll, Senior Vice President, Finance and Investor Relations. Please go ahead.

speaker
Ed Kroll
Senior Vice President, Finance and Investor Relations

Thank you, Brandon, and good morning, everyone. Thank you for joining us on our fourth quarter and full year 2019 earnings results conference call. Michael Neidorf, Chairman, President, and Chief Executive Officer, and Jeff Schwanke, Executive Vice President and Chief Financial Officer of Centene, will host this morning's call, which can also be accessed through our website at centene.com. A replay will be available shortly after the call's completion, also at centene.com. or by dialing 877-344-7529 in the U.S. and Canada, or in other countries by dialing 412-317-0088. The playback code for both dial-ins is 1013-8090. Any remarks that Centene may make about future expectations, plans, and prospects constitute forward-looking statements for purposes of the safe harbor of under the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors, including those discussed in Centene's most recent Form 10-Q and Form 10-K and other public SEC filings. Centene anticipates that subsequent events and developments will cause its estimates to change. While the company may elect to update these forward-looking statements at some point in the future, we specifically disclaim any obligation to do so. The call will also refer to certain non-GAAP measures. A reconciliation of these measures with the most directly comparable GAAP measures can be found in our fourth quarter and full year 2019 press release, which is available on the company's website at centene.com under the Investors section. a reminder that Centene will host its first quarter 2020 earnings call on Tuesday, April 28, 2020. And with that, I'd like to turn the call over to our chairman and CEO, Michael Neidorf.

speaker
Michael Neidorf
Chairman, President and CEO

Michael? Thank you, Ed. Good morning, everyone, and thank you for joining Centene's fourth quarter and full year 2019 earnings call. I'd like to apologize now for any residual cough you may hear as a result of some bronchitis I had a week or so ago. Before I go through our 2019 results, let me say how pleased we are to have closed the WorldCare transaction on January 23rd. We were cautiously optimistic that the transaction would close early in the first half of 2020, and we are happy that this was the case. We are now a $100 billion-plus enterprise, providing health care services to more than 24 million members across all 50 states, or one in 15 individuals across the nation. Having achieved this, we still have a long runway ahead of us with enhanced scale, further diversification of products and capabilities, and greater opportunities for growth across portfolios. As we have previously disclosed, our planning assumption was to be ready to begin the integration by January 1. I am pleased to report that the integration process is well underway and teams are managing their various work streams. For example, we have begun to align 2021 bids for our Medicare business. In addition, we have activated integration plans in markets where welfare incentives overlap, such as New York, Georgia, and Florida. We remain on track to achieve our previously committed and communicated accretion and synergy targets. Most importantly, we are happy to welcome the WorldCare team and colleagues to Centene. Let me now turn to a recap of Centene's 2019 highlights. 2019 was another robust year for Centene. We delivered strong top and bottom line growth, enabled by operational and commercial successes across our enterprise. We remained focused, sticking to our business as usual approach, we were not distracted by the significant headline noise during the year. We continue to execute against our strategic priorities and invest in capabilities that have positioned Centene for long-term success. In 2019, we added 1.1 million members, representing growth of more than 8%, surpassing the 15 million member mark. This growth was achieved in the face of state eligibility redeterminations, which continue to moderate. we continue to grow our market-leading position in both Medicaid and the ACA marketplace. We grew revenues by 24% to $74.6 billion and adjusted earnings per diluted share by 25% to $4.42. The HBR increased 140 basis points to 87.3, driven by normalized margins in the exchange business in order to favor performance in 2018 and the health insurer fee moratorium. The adjusted net income margin increased 10 basis points to 2.6%. We continue to execute a smooth and seamless integration of Fidelis. The only remaining task in this process is to finalize the incorporation of Fidelis onto our claims systems platform. We also continue to invest in strengthening our products and capabilities with a focus on areas that will complement our core business, enable us to continually enhance how we impact patient outcomes while delivering long-term care. A few highlights. We achieved meaningful progress with Centene Forward, an important initiative that we expect will better position Centene for long-term growth, increase margins, and profitability. In 2019, we executed more than $500 million in initiatives, and the program has now evolved into a permanent part of Centene's and the company's organization and culture. We continue to migrate our membership to RxAdvance, the technology-based pharmacy platform, which enhances quality and transparency while lowering costs. We continue to focus on proof of concept and will expand as appropriately. We increased our stake in Ribera Salud from 50% to 90%. This demonstrates our commitment to continue developing Centene's international portfolio. We are also proud of the initiatives we announced in 2019 to enhance the health of the communities we serve. I would like to highlight just a few. In February, we formed the Social Health Bridge Trust to help organizations more effectively address the social determinants of health. In April, we launched the OPN Youth Challenge to raise awareness among adolescents about opioid misuse and prevention of dependence. And in September, we launched the Food for Today and Food for Tomorrow development initiative with Feeding America to help those experiencing food insecurity. These initiatives are all in line with our whole health focus, an integrated and holistic approach to how we work with our communities. We are focused on addressing the broad range of social determinants of health. For example, Medicaid employees are particularly likely to struggle with non-medical barriers to health, including nutrition, education, transportation, and proper housing. As a leading multinational managed care enterprise, we will continue to lead initiatives and partner with organizations to transform the health of communities across the globe. Moving on to the market and product updates. First, we'll discuss recent Medicaid activity. During the year, we maintained our industry-leading Medicaid RFP win rate of 80%, with success across new contracts as well as renewals and contract expansions. Medicaid membership grew approximately 3%, to year-over-year to 8.6 million recipients. Texas. In November, Centene successfully re-procured and expanded its Star Plus contract in Texas. We will be providing healthcare services to recipients in two new service areas, El Paso and Travis, while continuing to operate in our seven existing service areas. Centene continues currently serves 140,000 beneficiaries under our existing contract. The new expanded contract is scheduled to commence September 1st of 2020. On a separate note, the state of Texas has now indicated that the start ship re-procurement announcement will be sometime in February. We remain confident in the value we bring to the state. Pennsylvania, on January 1, 2017, successfully launched the third and final phase of the Pennsylvania Long-Term Care Contract, adding approximately 38,000 beneficiaries. As a reminder, we launched the Southwest Zone in January of 2018 and the Southeast Zone in January of 2019. We are the leading long-term provider in the state, currently serving approximately 90,000 recipients. The addition of the Third Zone will bring our total annual revenue in Pennsylvania to over $2 billion. Centene's participation in this important program reinforces our national leadership position in long-term care. Louisiana. I'm pleased to announce that on January 17, 2020, the Louisiana procurement officer found the state's procurement to be the most, for the most recent RFP, I quote, was fatally flawed. After months of reviewing our protests, the procurement officer agreed the state failed to comply with the requirements set forth in the RFP and the law. Consequently, the procurement was rescinded and the awards were canceled. The state and awardees have appealed the decision to the Commissioner of Administration and we are currently waiting for a resolution. We remain confident the Commissioner will uphold the procurement officer's decision. Send teams plan continues to operate under the previously mentioned emergency contract for the state. North Carolina, as we have noted, Centene as a provider-led entity has been awarded three regions in North Carolina. North Carolina's Medicaid Managed Care Program has been delayed from its previously announced February 1, 2020 start date, pending approval in the state budget. At this point, no official timeline has been announced. We continue to maintain sufficient operations for all required implementation activities during this delay. In addition, we are defending our awards against ongoing protests and expect that we will retain all awards once the process is complete. Illinois, in February, we commenced operations on the state's foster care program, serving approximately 15,000 beneficiaries. We expect additional enrollment of approximately 17,000 later this year. Health insurance marketplaces. We remain pleased with the strength of our marketplace business, which has continued to be very popular and an attractive option for many consumers. In 2019, we retained our market-leading national position. At year-end, we served approximately 1.8 million exchange members in 20 states. This represented growth of approximately 20% year-over-year. For 2020, we expanded our footprint in 10 of our existing and better states and in 106 new counties. Our continued focus on providing high-quality, affordable healthcare led to a very successful open enrollment. In January, we had almost 2.2 million members across 20 states. This represents a year-over-year increase of approximately 200,000 beneficiaries. In addition, the key demographics of these members remains relatively consistent with prior years. The average age declined by one year to 42. Our retention rate increased 2% to 82%, and our effectuation rate increased by 3% to 96%. We expect to have another strong year of operations in our industry-leading marketplace business. On the Medicare, at year-end, we served approximately 405,000 Medicare and MMP beneficiaries, a decrease of approximately 3% year-over-year. We did not achieve our growth expectations in Medicare, and overall performance has not kept pace with the rest of our product. We have been focused on addressing the underlying drivers of this underperformance. The addition of WellCare's high-performing Medicare portfolio will serve as an important catalyst to accelerate our growth and performance in this business. As I mentioned last month at an investor conference, we plan to operate our Medicare business under the WellCare brand name. Looking ahead, I'm comfortable that we will be able to reset the trajectory of this business. A couple of quick comments. On medical costs, they remain stable and in line with our expectations in the low single digits. On the rate outlook for 2019, our composite Medicaid rate increase was 2%. We are expecting a composite Medicaid rate increase of approximately 1.5% for 2020. Now let me provide commentary on health care legislation and regulatory environment. We believe that there is little desire in Washington, D.C., to revisit comprehensive health care reform. However, Congress and the administration continue to explore ways to improve the health care delivery system. We are pleased with the end-of-year legislation, which included a provision fully eliminating the health insurer fee beginning in 2021. This tax not only increased the cost for seniors and those who purchased commercial coverage, but requires states to pay hundreds of millions of dollars for attacks that place significant strain on their Medicaid programs. In addition, the marketplace provisions aimed at stabilizing the individual market further indicate bipartisan support for exchanges. Last week, the administration announced a block grant proposal aimed at giving states more flexibility with their expansion populations. We are currently reviewing this proposal and are forward to working with the administration to help promote Medicaid fiscal integrity while making sure the program remains available to those who need it. Centene welcomes the federal government's efforts to promote state innovation across all programs to make coverage more affordable and sustainable. It represents another opportunity to be an innovative partner with the state and Centene, with its local approach, is well-positioned to do so. In conclusion, 2019 was another very successful year for Centene. We delivered solid financial performance and made significant progress against our strategic priorities. We look forward to 2020 beyond with confidence as we continue to build on this positive momentum with a focus on driving significant growth across the portfolio with an enterprise on organic growth and an emphasis on organic growth, continuing our focus on operational excellence and margin expansion, and investing in the strength, scale, and quality of our enterprise and portfolio to position us to continue to deliver value over the long term. Thank you for your interest in Centene. Jeff will now provide you with further details on fourth quarter and full year 2019 financial results.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Jeff. Thank you, Michael, and good morning. This morning we reported strong fourth quarter and full year 2019 results. Fourth quarter revenues were $18.9 billion, an increase of 14% over the fourth quarter of 2018, and adjusted diluted earnings per share were $0.73 this quarter compared to $0.69 last year. Now let me provide additional details for the fourth quarter. Total revenues grew by approximately 2.3 billion over the fourth quarter of 2018, primarily as a result of growth in the health insurance marketplace business, expansion in new programs in many of our states in 2019, particularly Arkansas, Illinois, Iowa, New Mexico, and Pennsylvania, and our recent acquisitions in Spain. This growth was partially offset by the health insurer fee moratorium in 2019. Moving on to HBR, Our health benefits ratio is 88.4% in the fourth quarter this year compared to 86.8% in last year's fourth quarter and 88.2% in the third quarter of 2019. The year-over-year increase was attributable to the health insurance marketplace business where margins have normalized as expected from favorable performance in 2018. The increase was also due to the health insurer fee moratorium. Sequentially, the 20 basis point increase in HBR from the third quarter of 2019 is primarily due to the normal seasonality in the health insurance marketplace business and a moderate increase in flu-related costs. The HBR for the fourth quarter was higher than our expectations, driven by higher than projected medical costs in our marketplace business and slightly higher than projected flu costs. The marketplace business continues to perform well and finish the year with pre-tax margins well within our targeted 5% to 10% range. Marketplace membership remained strong as we ended the year with approximately 1.8 million members. For 2020, we expect our peak enrollment to be approximately 2.2 million members, representing growth of over 10% from last year's peak enrollment. This is in line with the range that we provided at our December Investor Day. Now on to SG&A. Our adjusted selling general and administrative expense ratio was 9.5% in the fourth quarter this year, compared to 9.9% last year and 8.8% in the third quarter of 2019. The year-over-year decrease reflects the leveraging of expenses over higher revenues and lower variable compensation costs in 2019. The sequential increase is primarily due to an increase in selling costs in the fourth quarter of 2019 and the impact of approximately $440 million of at-risk state-directed payments in California recorded in premium revenue in the third quarter of 2019. Additionally, we spent $0.05 per diluted share on business expansion costs during the fourth quarter. During the fourth quarter, we recorded $30 million or $0.05 per diluted share of debt extinguishment costs related to the redemption of our $1.4 billion, 5.625% senior notes due February 15, 2021. This includes the call premium, the write-off of unamortized debt issuance costs, and a loss on the termination of the $600 million interest rate swap associated with the notes. Investment income was $126 million during the fourth quarter, compared to $67 million last year and $98 million last quarter. The year-over-year increase reflects increased investment balances over 2018, including the proceeds of our $7 billion senior note issuance related to the planned financing for the cash consideration of the WellCare acquisition, improved performance associated with our deferred compensation portfolio, and the impact of higher investment balances. Sequentially, investment income increased in the fourth quarter due to the higher investment balances associated with the well-care financing and improved performance associated with our deferred compensation investment portfolio, which fluctuates with its underlying investments. The earnings from our deferred compensation portfolio were substantially offset by increases in deferred compensation expense recorded in SG&A. Interest expense was $113 million for the fourth quarter of 2019, compared to $98 million last year and $99 million last quarter. Both the year-over-year and sequential increase reflects a net increase in borrowings related to the issuance of an additional $7 billion in senior notes in December 2019, used primarily to finance the cash consideration of the WellCare transactions. Our effective tax rate for the fourth quarter was 22.3% compared to 32.5% in the fourth quarter of 2018. The decrease is driven by the impact of the health insurer fee moratorium. Sequentially, the fourth quarter tax rate was in line with our expectations and lower than the third quarter tax rate driven by the vesting of our employee stock awards, which occurs every December. Now on to the balance sheet. Cash-in investments totaled $21.4 billion at quarter-end, including $7.2 billion held by unregulated subsidiaries. Our risk-based capital percentage for NAIC filers continues to be in excess of 350% of the authorized control level. Debt at quarter end was $13.7 billion, which includes $93 million of borrowings on a revolving credit facility. Our debt-to-capital ratio at year end was 34.3%, excluding our non-recourse debt and the senior notes issued to fund the WellCare transaction. This compares to 37.4% at the fourth quarter last year and 35.6% at the third quarter of 2019. Our medical claims liability totaled $7.5 billion at quarter end and represents 45 days in claims payable compared to 48 days in the third quarter of 2019. The decrease in DCP is driven by a reduction in state-directed payments that are a component of our medical claims liability. As we have highlighted in the past, we expect the DCP to be in the mid-40 range on a run rate basis, but state directed payments at the end of some quarters have increased our DCP to a higher level. In the fourth quarter, we did not have any material state directed payments included in our medical claims liability, which drove the decrease in DCP. Historically, these payments were administered as pass-through and not a component of medical costs. but as states have moved these payments into premiums with a small amount of risk, they have been included in premium revenue and medical costs. Cash flow used in operations was $651 million in the fourth quarter, and cash flow provided by operations was $1.5 billion for the full year 2019, or 1.1 times net earnings. Operating cash flow for the fourth quarter of 2019 was negatively affected by the timing of payments from a few of our state customers, as well as the absence of material state-directed payments that I previously mentioned. Now let me provide an update on the WellCare acquisition. We are pleased to close the WellCare acquisition on January 23rd and have begun the integration process. Each WellCare share was converted into 3.38 shares of Centene common stock, valued at $66.76 plus $120 per share in cash for a total value of $19.6 billion dollars, including $1.95 billion of assumed debt. Based on the closing price of Centene stock on the acquisition date, we expect our debt-to-capital ratio to be approximately 39% at close, excluding any share repurchases or repayment of debt associated with the proceeds from divestitures. Given the closing date, the results for January will be prorated for our ownership period of WellCare and the divestiture of our Illinois business. Now shifting to 2020. As stated in our press release this morning, we will be providing consolidated guidance, including the WellCare acquisition on Tuesday, March 3rd, with a conference call the morning of March 4th at 8.30 a.m. Eastern Time. As I just highlighted, we need to close the month of January and prorate the activity for the month's performance and account for the divestiture transactions. Absent the WellCare acquisition and related divestitures, the Centene standalone guidance we provided at our investor day in December was still intact. We remain comfortable and with the previously communicated accretion targets of no less than break-even in the first full year post-acquisition and mid-to-upper single-digit accretion in the second full year. Additionally, we continue to expect year two net synergies of $500 million and run rate net synergies of $700 million. We will provide an update to all these metrics on the March 4th call. While we will provide our formal guidance in March, I would like to highlight a few headwinds and tailwinds that will affect the guidance for 2020. First, the headwinds. In the S4, WellCare assumed the North Carolina contract would begin on February 1st. Moving the start date to October 1st in line with our model reduces revenue and earnings for 2020. Second, due to the closing date, Centene will not incorporate 22 days of WellCare's January results into the combined 2020 guidance. Additionally, the amount in the S4 did not account for any divestitures. The total divested business represents approximately $3.6 billion in and annualized 2020 total revenue and 650,000 members. Now turning to tailwinds. WellCare had a successful open enrollment period for both its Medicare Advantage plans and Part D plans. Medicare annual enrollment was in line with expectations, and the PDP business currently has approximately 4.4 million members. Given the timing of close, we continue to review WellCare's 2019 results including any one-time items in the effect on the 2020 forecast. As stated earlier, we will provide a full update on the March call. In summary, 2019 was a successful year for the company as we continued to execute on our growth strategy. We grew both total revenues and adjusted earnings by approximately 24% over 2018. Total revenues grew by $14.5 billion and adjusted diluted earnings per share by $0.88. We reduced our leverage by 300 basis points in 2019 in preparation for the WellCare acquisition and continue to expand net income margins. Looking forward, we expect to leverage the combined capabilities to provide meaningful growth and efficiencies across all of our product lines. We are focused on executing the integration plan and achieving our stated synergy and accretion targets. That concludes my remarks, and, Operator, you may now open the line for questions.

speaker
Operator
Conference Operator

Thank you. We will now begin the question and answer session. To ask a question, you may press star then 1 on your touch-tone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. To withdraw your question, please press star then 2. At this time, we will pause momentarily to assemble our roster. Our first question comes from Kevin Fishbeck with Bank of America.

speaker
Kevin Fishbeck
Bank of America

Please go ahead. All right, great. Thanks. That well-care commentary was helpful, but I guess I just wanted to see if there was anything else that you would highlight as far as the delay in the guidance, because I think you guys provided the guidance for Health Net before the transaction closed. So I'm just wondering if there's anything else that kind of lowers your visibility or any other items that you really want to get color on before you provided maybe the proposed MA rates or anything like that that you want to get color on.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, just a couple of things, Kevin. I think it's just purely the timing of the closing. You know, the health net transaction closed around the end of March, and their annual 10K audited financials were already out. And so literally, I think it's just the timing of close. And I think you also have the fact that, you know, their audit's not complete, as well as the last step in the regulatory approval process in this transaction was the Department of Justice piece. So, again, we were operating as two independent companies until the time of closure.

speaker
Michael Neidorf
Chairman, President and CEO

It's a considerably larger, complex number of states and businesses they're involved in. As you know, Kevin, we like to do it methodically and carefully, so taking an extra 30 days or so seemed to make sense.

speaker
Kevin Fishbeck
Bank of America

Okay, and then just my last question. The MLR on the exchange is coming in higher than you expect in the quarter. Can you provide a little more color as to why that was the case and why we shouldn't be worried that that's going to impact your 2020 outlook if costs are higher. Why doesn't that flow through into how you price for 2020?

speaker
Michael Neidorf
Chairman, President and CEO

I might just start and let Jeff pick it up. We want to remind you of what we have said historically. One, it is falling within our guided range of 5% to 10%. Two, we had commented how we are keeping the members longer, and so that can have an impact on the MRR in the fourth quarter. But because we're keeping it longer, the total margin impact is not affected by it. You may want to go a little bit beyond that, Jeff.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, I would say a couple things, Kevin. I would say we did see some higher non-impatient costs in the fourth quarter than we anticipated, but also a little less than half of the fourth quarter costs in the exchange business that were higher than our expectations was associated with the reconciliation of outstanding claims items. that were settled and resulted in more favorable reimbursement going forward. And the majority of these were in states where we have MLR rebates. And then the other thing is we did mention in our December Investor Day that we did expect the exchange margins to continue to moderate slightly in 2020. So I guess what I would say is you combine all that together, we're still comfortable with where our 2020 expectations are for the exchange business.

speaker
Michael Neidorf
Chairman, President and CEO

It's a very strong business, and... As I commented, all the demographics continue to grow, and based on what people expected, additional competition, et cetera, we continue to do well. And these one-time things Jeff talked about can have an impact, but that really has a benefit going forward.

speaker
Kevin Fishbeck
Bank of America

So, Jeff, just to make sure, you're saying that some of these settlements were going to also prospectively impact costs upward and but there are markets where you have rebates. So I guess if you had a settlement like that in Q4 and you're paying rebates, why would that factor? No, no.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

What I'm saying is that we had costs that we incurred in the fourth quarter that will provide better reimbursement going forward. Yes, and more favorable reimbursement going forward. And those costs that we incurred in the fourth quarter happen to be in states where we have MLR rebates, so there is some mitigating effect. And it reduces, you know, those MLRs, three-year rolling calculations. So it reduces the effect of the MLR going forward. All right, great.

speaker
Operator
Conference Operator

Thanks. Our next question comes from Josh Raskin with Nefron Research. Please go ahead.

speaker
Josh Raskin
Nefron Research

Hi, thanks. Good morning. morning, Michael. The first one, just on the difference between sort of, you know, first year, you know, at least breakeven versus missing the first three weeks. Should we assume that that's actually a favorable thing in terms of, you know, I think about PDP benefit design, or should we think of it as, you know, 2020, no material difference than first year post-closing?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Well, I mean, that's why it's one of the reasons why we're waiting, Josh, is, you know, you have to actually close the month of January and And as you're well aware, there could be variability on the medical cost side. I think on the revenue side, you kind of know your members and you know the premium, but the cost side is what you don't know. And so one of the reasons we're waiting until the beginning of March to give the combined guidance is just to get the actual numbers for January and do the proration math. Okay.

speaker
Josh Raskin
Nefron Research

And then how were you guys thinking about the PBM opportunity on the Legacy Well Care book? I don't think there was a formal announcement. I know they were talking about, you know, making some changes there, or at least, you know, going through the process there. Now it's part of Centene overall, and I assume you guys will be instrumental in that decision-making process. How are you thinking about that?

speaker
Michael Neidorf
Chairman, President and CEO

Let me let Jeff give you the more specifics, but we said earlier that the PBM program will be based in Tampa, and Drew's going to drive that process for us. And we see some real benefits in the total purchasing power we're now having in consolidation.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, Josh, I think they were in process on an RFP. I think they've concluded that process. Right now, what I would say is, we're in flight on the synergy analysis, obviously looking at their contracts and our contracts and all the PBM capabilities, and I would say harmonizing those to achieve the value that we're trying for in the synergies. So I guess that's where we are. We've begun the process, and we're in process on that now. More to come in March.

speaker
Josh Raskin
Nefron Research

Okay.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Thanks.

speaker
Operator
Conference Operator

Our next question comes from Ricky Goldwasser with Morgan Stanley. Please go ahead.

speaker
Ricky Goldwasser
Morgan Stanley

Yeah, hi, good morning. One follow-up on your answer on the PBM question. You mentioned that WellCare concluded the RFP process. Can you just clarify, did they make a decision in that, or did they just conclude the review of the RFP process?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

No, no, they've made a decision in that. I think they extended their contract with CVS for a period of three years.

speaker
Ricky Goldwasser
Morgan Stanley

Okay. Thank you for that clarification. And then just as we think about the MLR, obviously you talked about the moving parts in the fourth quarter that impact your initial thought. So should we think about kind of like the flu as a 20-bips impact, which I think was kind of like the difference between the high end of your initial range versus where you came in? And then when we think about the impact in the first quarter, and I know that you don't guide to the quarter range, how should we think about the flu continuing to weigh on MLR?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, I guess a couple things. I just bifurcate the marketplace versus the flu. Again, this is versus our expectations. I would say the marketplace was two-thirds of the variance with the flu being a third, so I think that gets you close to 20 to 30 basis points on the quarter. So I think you're close on that. As far as the flu for Q1, we'll have to wait and see. You know, one month is not a quarter, and so we'll have to see how flu costs pan out for the entire quarter. As you're well aware, we did talk about the effect of leap year and the additional day on the first quarter's performance, and I think we discussed that ad nauseum at our December investor day.

speaker
Operator
Conference Operator

Our next question comes from Charles Rhee. with Cohen. Please go ahead.

speaker
Charles Rhee
Cohen

Sorry, maybe one more follow-up on the PBM question. If it's an extension for three years with CVS, is there any change of control provisions that would allow you, as you do the analysis, to consolidate the PBM operations sooner, or would you have to wait for the three years to be over to really kind of roll something all together?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

I think there's certain flexibility built into the contract. So obviously they knew they were in the middle of a transaction, and so I think there's some flexibility in that. But, again, we're doing the full analysis as we speak, and more to come in March.

speaker
Michael Neidorf
Chairman, President and CEO

And, Julia, the pricing with the amount of purchasing power we have will be very important.

speaker
Charles Rhee
Cohen

Understood. Thank you. And then just going back to individual a little bit, I think you said that, you know, for the year you're sort of well within the target range of 5% to 10%. But when we think about margin normalization over the near-medium term, where do you think we are in the process? You know, do you think we're going to – where do you think we're going to stabilize out over the next year or two? Thank you.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, I'll kind of go back to what we said at our December investor day. A couple things to just highlight. Remember, we've always talked about 2018 was a very good year for the marketplace business. And what we saw in 2019 is a margin, a pre-tax margin, that was very consistent with 2017, 2016, 2015. So we have seen very consistent margins since the inception of the exchange business for us. The outlier is really 2018, which had an exceptional year. And so as we close 2019, I would say margins were exactly, they're roughly in line with that experience, meaning consistent with 2017 and 2016. So we're still comfortable in the 5% to 10% range, and I think we mentioned at our investor day that we saw them moderating slightly, but it's not substantial. We don't see a material moderation margin from 19 to 20. Great.

speaker
Operator
Conference Operator

Thank you.

speaker
Operator
Conference Operator

Our next question comes from Sarah James with Piper Sandler. Please go ahead.

speaker
Sarah James
Piper Sandler

Thank you. So 2020 is broadly expected to be a more competitive year for exchanges. And I'm wondering if you can tell us if you've noticed any difference on the impact that it's having on market share ramp in new markets compared to expansions in past years.

speaker
Michael Neidorf
Chairman, President and CEO

You know, I think I heard the same thing last year. And we grew 10% in a market that shrank 1%. and I think we have strong networks. We saw the continuity of our members increase by 2%. We saw the effectuation increase. So at every level, and I said all last year that we know how to be competitive. It makes us better, and I think the product is strong, and our consumers recognize it, like the networks we have, and we expect to be more than competitive on going.

speaker
Sarah James
Piper Sandler

Got it. And maybe you could talk a little bit about the boost that Ascension and some of the JVs could give to Medicare growth. So should we think about that as potentially providing an opportunity to grow above market rates for Medicare?

speaker
Michael Neidorf
Chairman, President and CEO

I think we're still working through, and now that we're able to... Work with WellCare, and as I said, we're going to be consolidating that. We'll also be headquartered in Tampa, in my polling. And so we're working through that. They're working with us on the joint ventures. Those are things that are unfolding very nicely. They'll take time. And I think the time to talk about the impact they'll have will probably be when we give guidance for 2021. And the team has had the full look at it. But we really see our trajectory changing. with the input of the marketing and other capabilities that WellCare has demonstrated.

speaker
Sarah James
Piper Sandler

Thank you.

speaker
Operator
Conference Operator

Our next question comes from Steve Tannell with Goldman Sachs. Please go ahead.

speaker
Steve Tannell
Goldman Sachs

Good morning, guys. I guess one on the RX Advance and WellCare. I'm sort of curious, did WellCare have full visibility into the costs and benefits of RX Advance before renewing with CVS? What's your view?

speaker
Michael Neidorf
Chairman, President and CEO

I want to be very clear. We were very careful prior to the approval from the Department of Justice to operate as two very separate companies. We had no insight into their contracts and we were careful they didn't have any dollars because the rules of that are very clear, and it's the old story. You not only have to be honest, you have to be honest. And so they had no insight into it.

speaker
Steve Tannell
Goldman Sachs

Got it. Okay, that's helpful. And maybe just one other on Centene Forward. I wanted to understand how you guys are sort of thinking about it in the context of earnings. Do you expect at any point to sort of commit to a certain net number or contribution? Is that not 20 or 21, like just any color on that?

speaker
Michael Neidorf
Chairman, President and CEO

Yeah, let me start. I think, as we said from the beginning, we are really self-funding a lot of development in our systems and systems capability. And the name of the game going forward is that, and that's where our scale and size as a $100 billion company is so important. It gives us the resources to continue developing to focus on the systems that's going to deliver the kind of performance, margin improvement, et cetera, in 21, 22, and going forward. And as we start to let some of that fall to the bottom line, as such, Jeff will be in a position to disclose that in a succinct way. But it's, I want to say to him, I'm trying to remember who that, you know, you have to, that costs are a little bit like the fingernails. You have to continually trim them And we see this as incorporated in the company, and it's a continuous process of reducing costs while improving the capabilities of the company. And we couldn't be more pleased with the $500 million that we were able to achieve this past year, and we see it continually growing additional funding this year, which will just continue to the next generation of systems we're working on. And in fact, I'll give you just a little more color. We're really bifurcating, or trifurcating, I guess would be the word, our systems. We have a group that's going to be maintaining the systems that work day in and day out. We have a group that's going to be working on the transition, because there's a lot of transition with these systems. And I make no secret, and they don't either, that WellCare knew they were going to be sold at some point, and so there's a lot of little systems that's going to take some time to transition, and that's why we've said it's a two, three-year process to do it right and get it right, and we're focused on that. And the third group are the advanced technology group, and these are the think tank people, the people that have brought us things like Interpreter and others that give us real-time heaters for physicians. They're going to take us to the next generation, so... That's being funded by these savings.

speaker
Operator
Conference Operator

Powerful. Thank you. Our next question comes from Justin Lyke with Wolf Research. Please go ahead.

speaker
Justin Lyke
Wolf Research

Thanks. Good morning. First, I just want to follow up. One last question on the PBM. There was some talk by WellCare Group getting better economics potentially pulled forward into 2020, even though the contract doesn't begin or doesn't end to the end of the year, the original contract. So I'm curious, is that something we should consider, that maybe 2020 could have better PBM costs rather than 2021? And then can you tell us if the strategy is to move Medicaid over to RX Advance from WellCare Group for all of you? and then leave the Medicare PBM for CBS during the contract?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, Justin, Jeff here. So as I mentioned before, I mean, we're going through the process right now comparing the PBM contracts and all the capabilities that both companies have and, you know, rationalizing that for the synergy opportunity. And so I'm not going to comment today. You know, I'd kick that question to March when we provide full combined guidance. because then we'll have the opportunity to have the benefit of visibility on both those contracts.

speaker
Michael Neidorf
Chairman, President and CEO

If we think about it, when you're combining these two companies, we had multiple work streams that were developed during the period of time we were waiting for justice approval. And that's where the systems, it's combining them. When you take Florida and Georgia, they're large companies, both sides combining them, and the things that we're doing, the And while we have divested some plans, we have obligations there to ensure a smooth transition of that membership. You put all that together, it's very complex. So we're just trying to use the next 30 days to take a very careful view of it and get it right. We're not trying to duck anything except say it just takes time when it's as complex as this one. And I keep telling people, it's not how fast, it's how well you do it.

speaker
Justin Lyke
Wolf Research

Totally makes sense. I appreciate that. And then just my follow-up is on the exchange medical costs in the fourth quarter. So, Jeff, if we think about the, you know, you were above the high end of your range by about 20 basis points on MLR, so 80 basis points for the quarter. Can you give us some delineation in terms of how much of that was the exchange miss? Was it 50 or 60 out of the 80 basis points? Just trying to understand where exchange margins were in the quarter.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, yeah. I'll kind of package everything that I've said together in one. Maybe this will clarify everything. So you're right on the 80 bps. So MLR for the quarter was higher than our expectations by 80 basis points. I said two-thirds of that was marketplace, one-third I would say is flu. And those are just rough, right? And then of the marketplace piece, I said a little bit less than half. was associated with these reconciliation of the outstanding claims where we effectively had medical costs in the fourth quarter that will provide a benefit going forward, right? And some of that was in states where we had MLR rebates, and so there's an offsetting effect there, but it's not a one-to-one because the MLR calculation is a three-year rolling calculation.

speaker
Michael Neidorf
Chairman, President and CEO

I want to restate it just there. If I may, my simple non-financial. Okay, in fact, when you look at what we did there, we had some states where balance building things were issues because we didn't have a contract with the hospital. We now have contracts with it. And we got those things settled. We got it right with them. So we had the expense to settle those claims with those groups. But now going forward, and these are larger states, going forward in 2020... we're going to be in a stronger position because they're now part of the network. And those kind of issues won't be there. So it was really a one-time get it right. And it could happen again, Justin, to be very candid. But I always view those things as that's where the long-term comes in. We're in this and we continue to do very well in the long term. If it costs us a couple of bips here or there in the quarter, I'm looking at 2020 and I'm very pleased with what we see happening, particularly when I see the membership increase. the effectuation rates, the demographics. It's just a really great business for us.

speaker
Operator
Conference Operator

Got it. Thanks. Our next question comes from AJ Rice with Credit Suisse. Please go ahead.

speaker
AJ Rice
Credit Suisse

Hi, everybody. Just on first the comment about Medicaid rates, I think you came in, if I've got my notes right, into 2019. looking for a 1.5% increase. And I guess today you're saying that you ended up with about a 2% all increase. And I'm just wondering, is that mostly due to some true ups around the recent verifications or is it something else? And were there any re-verifications of note in the fourth quarter? And you're saying 1.5% for 2020. Are there potential re-verifications that can help you in the early part of 2020?

speaker
Michael Neidorf
Chairman, President and CEO

Well, I think we said the rebirth, it's really moderating. And, yes, we've had great success because of the real-time systems we've had in getting the states to recognize the membership mix and the acuity mix within it. We're never satisfied with the timing and how fast they make those adjustments. But part of it is, well, they say we have real-time systems. They have to wait and see what some others are doing that don't have that real-time capability. And that can slow down the whole process. So on balance, we're comfortable that the states and the large states we're working with are going to get it right with us, and it's just a matter of timing. So which quarter it falls in, that's a little harder to forecast, but it's all coming together right there, too. Jeff, anything you want to add?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

No, I think Michael's exactly right. It's a timing perspective. You know, we're not – there are some states that we're, you know, still searching for rate adjustments heading into 2020. So, again, it's a timing issue, and we're still looking for, you know, additional rate adjustments in certain states for this effect.

speaker
AJ Rice
Credit Suisse

Okay. And maybe my other follow-up question would be, once you complete the WellCare deal, you said you're pro forma. I think that total cap would be at 39 percent, sort of your – where that's within your target range, I believe. So do you need some time to digest well care, or are you back on the acquisition hunt if something comes available that's attractive to you?

speaker
Michael Neidorf
Chairman, President and CEO

Let me comment. One, at 39, we still have to determine the proceeds from the sale, and we're looking at both stock buyback and retirement of debt, so that will help. But I guess I have to respond to this and say – We're not going to look at anything serious and large until we're really comfortable that the trade list transaction and the integration has taken place to the level that's appropriate. But those people that know us know that we have an insatiable appetite. And so I would say as soon as – and they also know we're balance sheet managers, and we look very carefully at that. So I would say as our balance sheet continues to strengthen, this gets integrated – and we see opportunities, we'll be back out there. But I have to emphasize what we said at Invest Today, and I say it every chance. We're very driven by organic growth. And I remind people we had almost $7 billion of organic growth last year. So we're going to continue to focus on that, and that's our primary focus. And then as we see new capabilities and things we can add, we'll go in the M&A route. Does that help you?

speaker
AJ Rice
Credit Suisse

Yeah, that's helpful. Thanks a lot.

speaker
Operator
Conference Operator

Our next question comes from Steve Valliquette with Barclays. Please go ahead.

speaker
Andrew Machman
Barclays

Hi, good morning. This is Andrew Machman for Steve. I just wanted to follow up on the MLR and exchange commentary. It sounds like you're attributing most of the MLR pressure to the exchange business. If we look back at full year 2019, how did Medicaid MLR perform relative to your expectations?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Medicaid in aggregate, I think Medicaid was within the range. It wasn't, you know, we would have called it out if it was a material one way or the other on the full year when you look at year-over-year results.

speaker
Andrew Machman
Barclays

And then one clarification related to divestiture is you noted that the S-4 did not include divested business. That comment was referring purely to revenue, correct? Your net deal synergies have always been Just specifically on the revenue line. Okay, great, thanks.

speaker
Operator
Conference Operator

Our next question comes from Scott Fidel with Stevens.

speaker
Scott Fidel
Stevens

Please go ahead. Hi. First question just on the new block grant proposal. Appreciate that you're still digesting that. And, Michael, I know you gave some initial comments. You know, just interested just at this sort of initial sort of stance here. How are you thinking about this in terms of this being more of a net sort of positive around the innovation opportunity that you mentioned or more of a net potential negative around the funding caps and potential risk to rates? Or do you think that there's simply going to be some different moving pieces?

speaker
Michael Neidorf
Chairman, President and CEO

I don't want to be very general on this because it's so early in it. But as we said, this involves expansions. not the current, but this is keyed and focused on the expansion of the area. You know, CAPs or block grants work really well in states that are not growing, and in states that are, it can have an impact. So various states will have various impacts. But as we look at it, I'm going to say that I tilt towards a net positive on it because it's giving the states some opportunities to be innovative. And as you know, we are very decentralized, and our local plans have strong relationships with those states. And I think they'll be in a position to be able to help the states with that and use some of our assistance capabilities and test and model things. But it is limited to the expansion aspect of the business. So that's key, Scott. So I think going forward, I'm going to tilt to the positive side, but we're going to continue to work with it and help to make it better.

speaker
Scott Fidel
Stevens

Okay. And then for my follow-up question, I know there are a bunch of different MLR dynamics discussed in the exchanges. Jeff, just interested in sort of where the thinking is right now on the risk adjuster payable ending the year, you know, really two things in particular just want to ask about. One, one of your peers had cited the Wakely report that came out at the end of the year, and that had led them to make some adjustments to their risk adjuster assumptions. And then also just interested just in terms of those higher 4Q costs that you had in the exchange business, does any of that sort of flow through to the estimated acuity profile of your population relative to the market, or were those just sort of other factors that don't play into the risk adjuster assumptions? Thanks.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, a couple things, I guess. Our risk adjustment was in line with our expectations, and when the 10-K comes out, you'll see the total number. We've got roughly a billion dollars payable to the government on the books, so it wasn't really a risk adjuster phenomenon for us. It was really just higher non-inpatient costs. And as you're aware, you know, we have to get those, you know, we're estimating a significant portion of our medical costs. And so we'll have to wait for those claims to come in and look at the diagnosis codes and submit those for risk adjustment. And so there may be an effect there, but it's too early to tell.

speaker
Operator
Conference Operator

Okay. Thank you. Our next question comes from Lance Wilkes with Bernstein. Please go ahead.

speaker
Bernstein

Yeah, a question on how you're going to manage the company going forward. And I was interested in both what's the org structure you've got in place right now as far as, Michael, to you, the direct reports. And then as you think of management process, what's the process you've got in place now for legacy Centene, legacy WellCare, and integration? And how do those differ?

speaker
Michael Neidorf
Chairman, President and CEO

Yeah, I think let me – from a management perspective, we laid out at our June Investor Day the organization chart that we were working with as initially. Drew's going to report to me and become part of my senior management team because of the increased focus on pharmacy at this point in time. Ken, in fact, he should be here later today in his new role of markets and products, and we'll be helping to do that and bring that in place. But that's all been laid out, and the We operate in what I call a partnership, and people have clear responsibility. They have to get the accountability, the responsibility, and the authority to manage their businesses. And when you're at a scale we are, and this enterprise is now internationally in scope, you have to do that. So the accountability is very, very clear. So going forward, that's the basis in which we're doing it. In terms of the integration, as you raised it, there's different work streams. There's systems, and I've commented on that. That's going to take time, and there's a group working on the transition of systems. Because WellCare is in the middle of transitioning some of their systems. We're waiting on another. So that all has to be brought into play. The general ledger, I think Jeff's planning to be on the general ledger by July 1. So that will all be in place, and that's in place. We'll be moving to our form of... We reserve calculations as that occurs, and we're doing some of that now. We use date received. So all those things, there's different work streams for it. It's coming together. We know who will be managing what markets, and they've been told that, and that's moving through. And it's because of the need for systems that we're going, it's going to take a little bit of time. You take Florida. They had a large business. We have a large business. And so... we're going to operate there in two systems for a short period of time until we can convert to our system. So this has all been laid out, and it's very detailed. And it's something that the board looks at every quarter. We've probably spent 30, 40 minutes reviewing where we are and how it's going at our board meeting yesterday. So it's something we're very comfortable with. And I remind people it's something we've done I mean, Fidelis was a large company last year, and it's fully integrated, except for moving the claims to our platform, which we said all along would take some time. HealthNet was integrated. So, I mean, this and the fact that we have strong management on both companies. Now, I just want to add one more thing that we just lay out to everybody so they know it, that we had culture surveys done of their culture and our culture. and we can say this is yours, this is ours, and ours is the one that will prevail. We're not trying to blend things, and we have found historically that makes a difference. We also said right up front that all things being equal in terms of performance, the same person gets a job if there's two people for the same job. That does not mean that the well-cared person will not be repurposed into a very senior position that gives them challenge and new opportunities. but it also gives them comfort that the next time we do a deal that they have that same protection. So these are things that we have historically done that work really well for us and help to ensure a smooth transition, and we expect that again. Does that help you?

speaker
Bernstein

Yeah, yeah, it does. And just as a follow-up, as you spoke about maybe not doing large-scale M&A right now until this is digested, but obviously having an ongoing appetite for M&A in general, Could you talk a little bit about the priorities and talk to whether there are regions or particular capabilities in light of having the combination of both companies?

speaker
Michael Neidorf
Chairman, President and CEO

Well, I think, you know, once again, we talk about capabilities. Some of that may be systems. And there are some small acquisitions we can make because of our size and scale. We don't have to disclose it. I have jokingly told people that we did one deal and the person was thrilled we didn't have to disclose it because he said, Now my family is not going to be chasing me for some of this money. So, I mean, there's some benefit there. But we do that type of thing. Two, it's the capabilities. Three, if some other opportunities come up nationally and internationally, we'll do it. But when I say scale and size, when you're now $100 billion plus enterprise with $5 billion of EBITDA at the bottom and the balance sheet that we have, and the improved credit rating that we have and what we're able to sell our bonds at and what our bonds are trading at, it says that what's relative and what can be done has changed a little bit from several years ago. But we will once again just focus on what's the strategic value, and it has to make financial sense first, then strategic value, and then we'll look at the capabilities it brings. And I can't go beyond that because then I'd be starting to tell you who we're looking at.

speaker
Operator
Conference Operator

Okay, thanks a lot. Our next question comes from Peter Costa with Wells Fargo Securities. Please go ahead.

speaker
Peter Costa

Thanks for squeezing me in here. Just want to belabor the point on the MLR guidance for the HICS business one more time, just to make sure I fully understand what you're saying. You talked about being within the range of 5% to 10%. But you've trimmed back that guidance into that range a couple of times now, so it seems like you're probably in the mid to the lower half of that range. You talked about for next year still some non-material moderation of that. So does that really imply that next year you're going to be in the lower half of that range that you've talked about for sure? Presumably the tailwind that you pick up from the – risk adjusters being a little better as of the fourth quarter reconciliations doesn't help you that much. And then finally, you know, does this have anything to do with the Iowa Medicaid claim payments that you were delayed? Okay.

speaker
Michael Neidorf
Chairman, President and CEO

You know, they, Iowa, we all know, had some issues. We were culpable in some of those. They got our attention. It's being fixed and And we made all the progress we made, and that's kind of historic. And if it's not mature, we're going to get the funding. It's not a question of that. On the medical authorization, I want to remind you that it will vary from quarter to quarter based on out-of-pockets, maximum out-of-pockets, a lot of different things. So what we're saying is that in any given quarter, you'll see some variations. Now, we also know that the last quarter of the year it tends to be higher because the maximum out-of-pockets have been met, and sometimes people try to get some surgeries and other things done. And Jeff commented that the inpatient was a little bit higher, but I expect some of that. On balance, the 5% to 10% is a solid range. We're very comfortable with it. And in the first quarter, it's going to be in a higher part of that range. In the last quarter, it could be in the lower part of that range. But on balance, and we tend to, we love to be conservative. We love to under-promise and over-deliver where we can. And so we're saying, you know, it's realistic to say that as the business grows, there may be a little moderation, but it's still solid and it's solidly in the 5% to 10% range. But if I start to say where, then I'm giving you more than we have historically ever. It serves no purpose. great business. Thank you.

speaker
Operator
Conference Operator

Our next question comes from Matthew Borsch with BMO Capital Markets.

speaker
Operator
Conference Operator

Please go ahead.

speaker
Matthew Borsch
BMO Capital Markets

Thank you for squeezing me in. Just a quick question about the group commercial business. I know it hasn't been front and center for a while and I'm curious what your thoughts are on the state of that business as you come into 2020, the intensity of competition there.

speaker
Michael Neidorf
Chairman, President and CEO

Yeah, we have some of it in California. We've said we'll maintain it. It's good business for us, and I would say that all that's under a strategic review, but honestly, Matt, I'm backburning a little bit, so I want to get I want to get WorldCare fully integrated and get things before we start distracting people on some other opportunities.

speaker
Operator
Conference Operator

All right. All right. Thank you. Our next question comes from Michael Neuschell with Evercore ISI. Please go ahead.

speaker
Michael Neuschell
Evercore ISI

Thanks. Maybe just going back to the divestitures, thanks for the revenue number, but can you also make any comments about relative profitability and size of the proceeds? And have you actually decided whether you're going to redeploy on buybacks or debt pay down or Is that still to be determined as you put the consolidated guidance together?

speaker
Michael Neidorf
Chairman, President and CEO

Yeah, we're going through right now that analysis, and that's going to be a function of stock price as much as anything. And so stay tuned. That's something we'll resolve probably, Jeff, what, next 30 days or so?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, absolutely. And then the other thing on the size of proceeds, a billion dollars pre-tax. So a billion dollars pre-tax is the proceeds. And that, by the way, that also includes statutory capital as well. Yeah.

speaker
Michael Neidorf
Chairman, President and CEO

Got it. I think it was a fair transaction for everybody.

speaker
Michael Neuschell
Evercore ISI

Maybe one more. Sorry if I missed it, but do you have any update to marketplace enrollment expectations for 2020 now that open enrollment is over?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, we said 2.2 million. 2.2 million members peak.

speaker
Michael Neuschell
Evercore ISI

Got it. Thanks.

speaker
Operator
Conference Operator

Our next question comes from Ralph Giacobi with Citi. Please go ahead.

speaker
Ralph Giacobi
Citi

Thanks for the morning. First, just a quick clarification. Did you say the higher MLR? Was it non-inpatient? I think, Jeff, that's what you said, and I thought Michael had another question. Yeah, it was non-inpatient. And if you could just flesh out when you said non-inpatient, is that just elective outpatient? Is it drug? Just help us in terms of what areas popped to that magnitude to drive the MLR higher.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

I think we just saw normal PCP visits. So, you know, it wasn't necessarily in the specialist category. So just hire doctor visits is what I would say.

speaker
Ralph Giacobi
Citi

Okay. All right. Fair enough. And then just my quick follow-up here. You know, any initial comments around some of the proposed changes for HICS in 2021? And I guess specifically around pulling tax credits for those who pay zero premiums if they want to enroll? and don't update their income. I guess just trying to understand logistically, do most update each year so it's a non-issue, or how easy would it be for you all to sort of aid in making sure this sort of gets done? And if you could, just what percentage of your HICS enrollees pay zero premiums? Thanks.

speaker
Kevin Cunahan
Unknown

Hi, this is Kevin Cunahan. So the payment notice just came out Friday, as you know. We're still digesting a lot of those issues that you speak to. We've got broad diversity. folks within the FPL range. I think, as you know, though, we tend to have the majority under 250. So, again, not trying to be evasive, but we still are just working through the payment notice. Okay. Fair enough. Thank you.

speaker
Operator
Conference Operator

Our next question comes from Dave Windley with Jefferies. Please go ahead.

speaker
Dave Windley
Jefferies

Thanks. Thanks for squeezing me in. So I wanted to ask a question on Revenue may seem trivial, but you were outside of your revenue range by about $400 million. It doesn't seem like exchange retention is enough to account for all of that. I just wanted to make sure there weren't any one-time benefits flowing through the revenue line.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

No, I think, Dave, I think we mentioned in the, I guess, in our December Investor Day that we thought the the fourth – it was either Q3 call or December investor day – that our fourth quarter revenue would be lower than our third because of the size of the pass-through payments. And I think we did get a few pass-through payments in the quarter that kind of helped revenue. You know, we don't have great visibility on these from states, and so they just show up. So I think our – we expected a bigger drop in revenue from Q3 to Q4, but – you know, we had, you know, $100 million or so in payments.

speaker
Dave Windley
Jefferies

Okay. And then second question, just again to go back to your headwind and tailwind commentary, I want to make sure I understand that that is relative to S4, but that your guidance both on to the earlier question about divestitures, but also in terms of timing of close, that it would seem that those two items relative to what you would have baked into your neutral in year one and mid to high single digit accretion in year two, that particularly the year one element of that, that those two things probably came out better than you expected. Is that a fair conclusion? Timing of close and divestitures.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Which two items came out better than we expected?

speaker
Dave Windley
Jefferies

Timing of close and the magnitude of divestitures.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yeah, yeah, but the timing of close, I mean, when we gave our numbers, you know, we were you know, the accretion target is a full year, right? So it doesn't really matter when it starts. It's a full year. And my point on the guidance is that, you know, we're going to have to prorate January, and that's going to have an effect, right? I mean, if you just take the well care top line number, you know, that they were expected to hit for 2019, and you take 22 days out of that, you know, that's a sizable number.

speaker
Dave Windley
Jefferies

Okay, fair enough.

speaker
Operator
Conference Operator

Our next question comes from Gary Taylor with J.P. Morgan. Please go ahead.

speaker
Gary Taylor
J.P. Morgan

Hi, good morning. Appreciate it. Morning, Gary. Hi. I wanted to – I had a clarification on that last point as well, so maybe I'll try to put it a little clearer because I've had a few questions. So, Jeff, when you had laid out some of the headwinds around well-care and those are relative to ultimately the 2020 consolidated pro forma guidance you're going to give. Those are not headwinds to the year one at least neutral attrition guidance.

speaker
Unknown
Unknown

Yes, yes. Yeah, that is correct.

speaker
Gary Taylor
J.P. Morgan

Yeah, yeah. You're correct on that. Okay. I just had a couple questions. My last one, I wanted to go back to the exchange question just one more time and make sure understood. about you had mentioned that some of the increased costs were in states where you were already up against the minimum MLRs and had some accruals. So effectively, additional costs you would have incurred in those states, I guess, would not have impacted earnings because your margin is essentially already capped or your MLR is already capped, and then consequently, moving into next year, any improvements, wouldn't flow through to earnings because, again, your MLR, at least, is already essentially capped if you're into the minimum MLRs. Am I understanding that correctly, or is there a different point you were trying to convey on that part?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

The biggest piece of that that you're missing is that the MLR calculation is a three-year rolling calculation. So to the extent we had costs in the fourth quarter and you're in a minimum MLR rebate, it's not a one-to-one, right? and it depends on the magnitude of the prior year MLR rebates. And so when you go forward, if I had lower MLR rebate in 2019, that is a lower amount that I have to deal with in the future, right? So it's not a one-to-one. I mean, if everything was equal per year, you could say it's a one-third benefit. So if we had costs in the fourth quarter, we'd get a third of that back. But the math isn't that simple because every year is a different MLR number.

speaker
Gary Taylor
J.P. Morgan

The math is complex, but I think the point you were trying to convey, though, at least, was the thought that incurring some of these settlements and reaching in-network agreements with some of these PCPs ultimately was going to provide some better MLR performance in 2020. Is that fair?

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Yes. Well, I would say there's two things. Number one, it's better reimbursement. more favorable reimbursement for us going forward as a contracted provider. So that helps. And then, yes, it reduces the aggregate level of MLR payable that you have, and so it thereby provides a benefit going forward.

speaker
Gary Taylor
J.P. Morgan

Okay.

speaker
Jeff Schwanke
Executive Vice President and Chief Financial Officer

Thank you very much.

speaker
Operator
Conference Operator

Yes. Our next question comes from George Hill with Deutsche Bank. Please go ahead.

speaker
George Hill
Deutsche Bank

Hey, good morning, guys, and thanks for squeezing me in. A lot of my questions have been answered. I guess I'd ask one kind of philosophically on the Medicaid demonstration projects around the block grants. Do you guys in the pharmacy business feel like you're better off with the statutory rebate on the drug side, or do you guys feel like the business would be better served taking a formulary approach and being able to negotiate your own discounts and rebates? Thanks.

speaker
Michael Neidorf
Chairman, President and CEO

Well, I mean, I've always liked the idea we're more masters of our destiny. but I think when you have the systems we have and the capabilities and where we're going, we have the flexibility to work either way. So, uh, we, you know, we'll make our decisions, as I've always said, based on the facts of what they are at the time. And these are still issues under discussion and there's opportunities to influence some aspects of it, we believe. And, uh, that's what we'll do. And it's, uh, we, we just take a very, uh, open-ended approach to it. And, uh, I'm comfortable we'll end up in a strong position at the end of the day.

speaker
George Hill
Deutsche Bank

Thanks. I appreciate the call.

speaker
Operator
Conference Operator

This concludes our question and answer session. I would like to turn the conference back over to Michael Neidorf for any closing remarks.

speaker
Michael Neidorf
Chairman, President and CEO

Well, we thank you for your comments and thoughts today and the chance to clarify some of these things. And we're looking forward to... The March 4th, as I recall, that's the date, Jeff, where we're going to be able to give you the full guidance and kind of set the baseline on what this combined company will be doing going forward. And we believe it will be very significant. So thank you, and we'll be talking to you again in March.

speaker
Operator
Conference Operator

The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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