Salesforce, Inc.

Welcome to Salesforce fiscal 2021 second quarter results conference call. My name is Josh and I will be your operator today. At this time, all participants are in a listen only mode. After the speaker's remarks, there will be a question and answer session. If you'd like to ask a question during the session, please put star one on your telephone keypad. If you require any further assistance, please press star zero. I would now like to hand the conference over to your speaker, Mr. Evan Goldstein, Senior Vice President of Investor Relations. Sir, you may begin.

Thanks, Josh. Hello, everyone, and thanks for joining us for our fiscal 21 second quarter results conference call. I'm Evan Goldstein, Senior Vice President of Investor Relations. Our results press release, SEC filings, and a replay of today's call can be found on our IR website at www.salesforce.com slash investor. With me on the call today is Mark Benioff, chair and CEO, Mark Hawkins, president and CFO, Brett Taylor, president and COO, Gavin Patterson, president and chief revenue officer, and Amy Weaver, president and chief legal officer. As a reminder, our commentary today will primarily be in non-GAAP terms. Reconciliations between our GAAP and non-GAAP results and guidance can be found in our earnings press release. Some of our comments today may contain forward-looking statements that are subject to risks, uncertainties, and assumptions. In particular, our expectations around the impact of the COVID-19 pandemic on our business, results of operations, and financial condition, and that of our customers and partners are uncertain and subject to change. Should any of these materialize, or should our assumptions prove to be incorrect, actual company results could differ materially from these forward-looking statements. The description of these risks, uncertainties, and assumptions, and other factors that can affect our financial results is included in our SEC filing, including our most recent report on Form 10-K. With that, let me hand the call over to Mark.

Okay, thanks so much, Evan, and we're thrilled to be on the call with you today, and thank You know, this has been such a challenging time. You know, our hearts have broken. We've heard so many stories of pain and distress across the world. And, you know, for us, this really, this moment is actually quite humbling, quite bittersweet. You know, it reminds us that at Salesforce, business is the greatest platform for change, that we're really here. to be a great example of stakeholder capitalism, to really show how we're able to deliver a phenomenal return for our shareholders as well as for our stakeholders. And in many ways, this quarter really is a victory for stakeholder capitalism. It's been not only about our core values, but also about our core products. It's about showing how our customer 360 has been a platform for change for so many of our customers. And I'm going to talk about that briefly before I turn it over to Mark. But also our company being a platform for change to the communities who have needed us most. And I'm thrilled to deliver such a great return to our shareholders and also to our stakeholders. Certainly when we look at this quarter with more than $5.15 billion in revenue and and our highest operating margin ever at over 20%. Or when we look at, you know, just simple aspects of our operational excellence, like the 63% increase in seven-figure deals from a year ago, well, really indicates to us one thing, which is that values really bring value. It reminds me of a story that we really started last quarter with AT&T. You know, AT&T is an amazing company, a leader in the communications industry. And they have a tremendous visionary with Jeff McElfesh, who is the CEO of AT&T Wireless. And I'll tell you the thing that's interesting about AT&T is that they have a huge vision. And that vision is that every single customer touchpoint, whether it's their stores, whether it's their e-commerce, their app, whether it's getting a message from them, well, in each and single customer touchpoint, they want to know you as a customer they want a single source of truth and that's a deal that we signed obviously in february and i was thrilled that this quarter we've deployed now hundreds of stores and the first 35 000 users because i'll tell you at this moment in time there's never been there's never been a time when we've had to go faster we've had to deliver customer success faster And we've had to be there for our customers. And I'm absolutely thrilled to deliver that success for AT&T. I also look at another incredible win in the quarter with PayPal. You know, this is a tremendous organization that's really at the right time at the right place because we really need contactless payments. We all know that. So to see them have such great success with our sales cloud and our service cloud, To see their CEO, Dan Schulman, embrace us so deeply in our vision for having a one-on-one relationship with journeys, so powerful. You know, another incredible victory in the quarter has really been Work.com. Here's a product that I don't think there's a product that we've ever built faster, but never been more successful more rapidly. And you look at so many success stories. Public sector organizations and enterprises today, in the middle of this pandemic, everyone needs contact tracing. They need shift scheduling. Everybody needs a workforce command center to try to bring everyone back safely. Well, work.com is delivering that. Just look at the results at the University of Kentucky, for example. It's a difficult situation for universities to bring all these students back, and we're thrilled to partner with them with work.com. I look at so many other customers and so many other success stories during the quarter, whether it was PwC or VF Corp or great public sector wins like the Veterans Administration or the State of Rhode Island. We look internationally at tremendous victories like Banco Brandesco just had a great conversation with their CEO, Octavio Bilovari. Tremendous vision for the future of financial services and how Customers are the most important thing today to go faster for their bank. And ultimately, I guess the most proud I was during the entire quarter was when we delivered an additional $20 million to our San Francisco and Oakland public schools, bringing our total contributions to $118 million to our local banks. public schools. But one thing that's so important right now is their need to be able to enter into distant learning. So it's that idea that we've been able to do well and do good at the same time, that this has really been a victory for stakeholder capitalism to show that we can build a great company, but we not only have great core values, but we have great core products. So I just want to give my sincere thanks and gratitude to everyone who had such a great success during the quarter, our customers, employees, our partners, all of our key stakeholders. And with that, I'd like to turn it over to Mark.