Sprinklr, Inc.

Greetings. Welcome to Sprinkler's fourth quarter fiscal year 2026 earnings call. At this time, all participants will be in listen-only mode. The question and answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero from your telephone keypad. Please note this conference is being recorded. At this time, I'll turn the conference over to Eric Skro, Head of Investor Relations. Thank you, Eric. You may now begin.

Thank you, Operator, and welcome everyone to Sprinkler's fourth quarter fiscal year 2026 financial results call. Joining us today are Rory Reed, Sprinkler's President and CEO, and Anthony Coletta, Sprinkler's Chief Financial Officer. We issued our earnings release a short time ago, filed the related Form 8K with the SEC, and we've made them available on the investor relations section of our website, along with a supplementary investor presentation. Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for financial information presented in accordance with GAAP. You are directed to our press release and supplementary investor presentation for a reconciliation of such measures to GAAP. In addition, during today's call, we'll be making some forward-looking statements about the business and about the financial results of Sprinklr that involve many assumptions, risks and uncertainties, including our guidance for the first fiscal quarter and full fiscal year of FY27, the impact of our corporate strategies, the benefits of our platform and our market opportunity. Our actual results might differ materially from such forward-looking statements. Any forward-looking statements that we make on this call are based on our beliefs and assumptions as of today, and we disclaim any obligation to update them. For more details on the risks associated with these forward-looking statements, please refer to our filings with the SEC, also posted on our website. With that, I'll now turn it over to Rory.

Thank you, Eric, and hello, everyone. It's great to be with you today. In the fourth quarter, total revenue grew 9% year-over-year to $220.6 million, and subscription revenue grew 6% to $193.4 million. We delivered $37.7 million in non-GAAP operating income, representing a 17% non-GAAP operating margin. I wanted to thank our global teams, customers, and partners for their trust and ongoing support. FY26 was a year of meaningful operational progress. While churn was higher than we would have preferred, particularly in the first half, we achieved key transformational objectives we set out at the start of the year. We optimized our cost structure, revamped our go-to-market model, streamlined processes, and strengthened our leadership team. The combination of these improvements, along with Project Bearhug, is driving a cultural shift towards greater accountability, customer centricity, and operational discipline. We are now in the second phase of our transformation, transition and execution. which will continue through FY27. This phase is about embedding last year's changes to build a stronger foundation for scale and efficiency. As we complete this transition, we'll move into third phase, acceleration, as we head into FY28. Key indicators are moving in the right direction. Fourth quarter delivered our best renewal rates over the past four quarters, and we expect continued improvement here in Q1 and Q2. Demand remains healthy considering recent macro events. Our pipeline remains solid, and we're seeing more multi-year commitments from our customers. FY27 marks a pivotal year for Sprinklr as customer experience is at an inflection point. Consumers now expect brands to recognize them instantly and maintain context across every interaction. Sprinklr is uniquely positioned to lead in this shift. We are defining unified customer experience management, one platform that connects insights, predictions, and actions across the entire customer journey. Our enterprise-grade metadata and business application layers gives us the structural advantage as workflows, context, and AI agents come together. There has been a lot of discussion about whether AI will pressure enterprise software budgets. From what we're seeing, customers aren't cutting core software spend to fund AI. Instead, they expect it to be built onto the platform they already trust with security and compliance protocols and where their key data already resides. In FY26, ARR from our generative AI native sprinkler service SKUs grew 50% year over year, driven by strong demand for AI agents, contact center intelligence, and agent co-pilot. And because AI is native to our platform, our omnichannel portfolio continues to drive robust enterprise-wide AI adoption among our customers. In FY27, we're executing against four core innovation priorities. One, unified customer intelligence. This includes integrating surveys, social messaging videos and reviews into a single actionable insight engine two enterprise-wide automation including scaling ai agents no code ai studio and over 100 connectors to automate workflows at scale three ai driven marketing and commerce we're powering engagement with AI co-pilots, conversational interfaces, and real-time content generation. And four, next-generation AI and insights, advancing LLM-based listening, generative engine optimization, and agentic commerce to meet customers wherever they are. We're building this on a powerful foundation, more than 180 billion customer conversations a year and over a decade of language and intent modeling across 30 plus channels and more than 400 million websites. That scale lets us tie predictive and generative AI directly to action, providing faster results to customers. We're not building a set of tools. We're building an operating system for modern customer experience. We're also benefiting from constructive industry trends. Marketing budgets appear to be stabilizing, and spending is shifting toward return on investment, automation, and measurable impact. According to the CMO survey, AI adoption And marketing is expected to grow significantly over the next several years. We believe this environment favors unified platforms. Sprinklr helps brands activate first-party data, automate engagement, and drive better outcomes. More broadly, AI is accelerating usage of enterprise systems of record. and platforms built for enterprise workflows are proving they can grow profitably in this new era. Let me share a couple of examples of why we're winning and how iconic brands are using Sprinklr today. This past quarter, Sprinklr landed a flagship partnership with a leading global payments company operating in over 200 markets. Four major teams, Corporate communications, global brand, social care, and MarTech will standardize on Sprinklr's unified AI native platform. By consolidating multiple legacy tools into one governed real-time environment, this customer gains a single source of proof for global marketing data, unified measurement across channels and markets, stronger brand governance, and instant ROI visibility. Most importantly, by working with Sprinklr, this customer will be able to convert vast social signals into actionable intelligence that sharpens global strategy, enhances creative effectiveness, and enables cultural relevant engagement at scale, ultimately accelerating this customer's sustainable global growth. Our second story highlights a major U.S. telecommunication provider that recently deepened its partnership with Sprinklr. As a result, ARR has doubled year over year and increased six-fold over the past two years. With marketing, communication, and customer insights already unified on Sprinklr, the latest investment brings the customer's care organization onto the same platforms. This expansion equips more than 600 social care specialists with advanced AI-powered listening, conversational analytics, and dedicated strategic and technical support. This will help manage inbound social volume more efficiently and improve customer sentiment. Earlier in the year when this customer abruptly lost access to a critical social channel through its previous vendor, Sprinklr stepped in. We were able to immediately restore business continuity and strengthen our role as a trusted partner across business operations and IT. These are just a couple of recent examples of how customers are increasingly turning to Sprinklr as a strategic partner. recognizing that our AI-native platform can unify marketing, customer insights, and care to power their long-term customer experience strategy. So in closing, we've made meaningful progress this past year in transforming Sprinklr into a stronger, more customer-centric company. We're encouraged by the improvements in renewal rates in the fourth quarter, And we expect that momentum to continue into the first half of this new year. Customer sentiment is improving and we have a solid pipeline to build on. Our full year guidance reflects that we are now passing the midpoint of the second phase of our three phase transformation, transition and execution. And as I have covered in previous calls, we saw elevated churn in FY26. The broader macro environment has also become fluid, particularly with the events in the Middle East, where we have a meaningful business and good pipeline. With that in mind, we're staying diligent and approaching FY27 with discipline and focus, positioning Sprinkler for the third phase of our transformation acceleration as we move towards FY28. There is more work to do. but we remain confident in our strategy and are committed to delivering durable growth and long-term shareholder value. With that, I'll turn it over to Anthony for the financials. Anthony?