Sprinklr, Inc.

Greetings, and welcome to the Sprinklr Q1 fiscal year 2027 earnings call. At this time, all participants are in a listen-only mode. A question and answer session will follow the formal presentation. You may be placed in the question queue at any time by pressing star 1 on your telephone keypad, and we ask that you please limit yourselves to one question and one follow-up. As a reminder, this conference is being recorded. If anyone should require operator assistance, please press star zero. It's now my pleasure to turn the call over to Eric Spro, head of investor relations. Eric, please go ahead. Ladies and gentlemen, I do apologize. I will now turn the call over to Head of Investor Relations, Eric Stroh. Please go ahead.

Thank you, Operator, and welcome everyone to Sprinkler's first quarter fiscal year 2027 financial results call. Joining us today are Rory Reed, Sprinkler's President and CEO, and Anthony Coletta, Sprinkler's Chief Financial Officer. We issued our earnings release a short time ago, filed the related Form 8K with the SEC, and we've made them available on the investor relations section of our website, along with the supplementary investor presentation. Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for financial information presented in accordance with GAAP. You are directed to our press release and supplementary investor presentation for a reconciliation of such measures to GAAP. In addition, during today's call, we'll be making some forward-looking statements about the business and about the financial results of Sprinklr that involve many assumptions, risks, and uncertainties, including our guidance for the second fiscal quarter and full fiscal year of 2027, the impact of our corporate strategies, the benefits of our platform, and our market opportunities. Our actual results might differ materially from such forward-looking statements. Any forward-looking statements that we make on this call are based on our beliefs and assumptions as of today, and we disclaim any obligation to update them. For more details on the risks associated with these forward-looking statements, please refer to our filings with the SEC, also posted on our website. With that, I'll now turn it over to Rory. Thank you, Eric.

And hello, everyone. It's great to be with you today. In the first quarter, total revenue grew 7% year over year to $219.5 million, and subscription revenue grew 6% to $194.8 million. We delivered $31.7 million in non-GAAP operating income, representing a 14% non-GAAP operating margin. I want to thank our global teams, customers, and partners for their trust and ongoing support. We are making meaningful progress in building a stronger, more customer-centric company, and actions we've taken since my arrival at Sprinklr are beginning to translate into meaningful and tangible momentum. While transformations of this scale take time, We remain on track with the milestones we've outlined and are confident in our trajectory toward driving durable long-term value creation. We are firmly in the second phase of our transformation, which we call transition and execution. This phase will continue through fiscal year 27 and is focused on embedding the changes we put in place the last year to build a stronger foundation for scale, efficiency, and durable growth. As we successfully complete this transition, we expect to move to the third phase, acceleration, as we head into fiscal year 28. This transformation is a deliberate multi-year journey and we're increasingly competent in the direction we're headed. While we continue to clean up and improve previously challenged accounts, underlying trends are moving in the right direction. This is driven by our bear hug initiative with larger customers, a reacceleration of our innovation, and paying down years of technical debt. Visibility began to improve in the second half of last year and continued into 1Q, where we achieved our best renewal rates since fiscal year 24, reflecting sharper go-to-market execution and stronger customer engagement. While we saw some pressure in the Middle East during this quarter, overall demand remains healthy. We're seeing more customers commit to larger multi-year agreements, reflecting growing confidence in our platform and long-term partnership. A clear example this quarter was the largest software deal in Sprinkler's history. A multi-year platform agreement with a leading global consumer electronics company signed in the first quarter. This win underscores our ability to deliver differentiated value at enterprise scale, reflecting strong execution by our team, and help push total RPO past $1 billion, a key milestone that reinforces our position in a large and expanding market. We are also increasingly differentiated by our technology leadership. Sprinkler's unified AI-native platform connects insights into actions across customer feedback, service, brand intelligence, and marketing. In CFM, customer feedback management, the market is moving beyond surveys to a unified 360-degree view across surveys, social, contact centers, and reviews. We're seeing momentum here, supported by analyst recognition, a recent seven-figure displacement win that closed in four weeks, and a solid pipeline. Our platform's advantage is also driving traction in our agentic offerings, with outcomes improving as adoption scales. For example, one large customer is achieving a 90% containment rate with our AI agent. And customers with more than six months of full co-piloting deployment are seeing a 55% reduction in handling times on average, with some exceeding 70%. Lastly, another customer successfully automated over 85% of their pre-sales conversations across 11 markets, while improving CSAP, And AI-led engagements are delivering 4x higher conversion rates. Beyond the contact center, our upcoming summer release will bring LLM insights to general availability, enabling brands to track their presence, sentiment, and citations across platforms like ChatGTP, Gemini, and Perplexity. and act on those insights directly within our Sprinklr platform. This flywheel powered by rich contextual data and spanned use cases from co-pilot to full agentic continues to drive traction. Our purpose-built AI SKUs are gaining momentum with over 180 AI projects underway We are deepening engagement and expanding our long-term opportunity with our customers. We recently announced the acquisition of the team and assets, a viral moment, a leading AI native video analytics company. As short form video becomes a primary channel for brands engagement and discovery, this product focus acquisition strengthens our platforms. and accelerates our AI video capabilities. We will continue to pursue strategic opportunities to enhance our technical platform. Now, I'd like to share a couple examples of why we're winning and how iconic global brands are using Sprinklr. The first story is a key enterprise win that underscores our ability to execute at scale. We recently deployed one of the world's leading industrial companies through one of our most complex implementations to date, spanning multiple business units, nearly 3,000 users, and a broad product footprint. We replaced a highly fragmented stack with our unified platform, supported by deep partnership, hands-on enablement, and tailored training. The results have been strong with multiple 10 out of 10 health scores, accelerating adoption and growing competence across senior stakeholders. This customer is now expanding into our marketing suite, reinforcing our ability to land, scale, and build durable enterprise relationships. Our second story highlights an expanded partnership with a leading multi-brand telecom and media provider, a big win that reflects both platform strength and improved execution. Over the past year, we've deepened executive engagement and demonstrated consistent value, earning trust as they define their CX strategy. In a rapid three-week cycle, we replaced legacy survey tools with a unified AI-native approach, combining structured and unstructured customer signals in an enterprise-scale solution. What differentiated Sprinklr was our ability to deliver real-time AI-driven insights across the full customer journey. This CFM win underscores a broader shift toward unified platforms and positions us for continued expansion as we scale additional use cases. In closing, we're making solid progress toward becoming a more customer-centric, execution-driven company with momentum building each quarter as we move toward the acceleration phase of our strategy. Driven by our AI-native platform, we're seeing improving renewals, rising customer sentiment, and a strengthening pipeline. Clear signs our strategy is taking hold. Backed by a debt-free balance sheet and consistent free cash flow, we believe sustained execution over the coming quarters position us to enter the acceleration phase as we approach FY28. translating platform strength into measurable outcomes, and building a foundation for durable growth. With that, I'll turn it over to Anthony for the financials. Anthony?