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Operator
Stand by, we're about to begin. Good morning, everyone, and welcome to the Delta Airlines June quarter 2022 financial results conference call. My name is Cody, and I'll be your coordinator. At this time, all participants are in a listen-only mode until we conduct a question-and-answer session following the presentation. As a reminder, today's call is being recorded. I would now like to turn the conference over to Julie Stewart, Vice President of Investor Relations. Please go ahead.
Cody
Thank you, Cody, and good morning, everyone. Thanks for joining us for our June quarter 2022 earnings call. Joining us today from Atlanta are CEO Ed Bastian, our President Glenn Hauenstein, our CFO Dan Jenke. Ed will open the call with an overview of Delta's performance and strategy. Glenn will provide an update on the revenue environment, and Dan will discuss costs in our balance sheet. After the prepared remarks, we'll take analyst questions, and we ask that you please limit yourself to one question and a brief follow-up so that we can get to as many of you as possible. After the analyst Q&A, we will move to our media questions. Today's discussion contains forward-looking statements that represent our beliefs or expectations about future events. All forward-looking statements involve risks and uncertainties that could cause the actual results to differ materially from the forward-looking statements. Some of the factors that may cause such differences are described in DELTA's SEC filing. We'll also discuss non-GAAP financial measures, and all results exclude special items unless otherwise noted. You can find a reconciliation of our non-GAAP measure on the investor relations page at ir.delta.com. And with that, I'll turn the call over to Ed.
Cody
Well, thank you, Julie, and good morning. We appreciate everyone joining us today. It's been a challenging operating environment for the entire industry, and I want to thank our customers for their patience and understanding as we restore the reliability that you've come to expect from Delta. I'll speak more to the operation in a moment. But the good news is that we're making great progress to deliver the best-in-class experience that our customers deserve, and I'm pleased with our July performance to date. This morning, we reported June quarter earnings per share of $1.44, with $1.4 billion of operating income and a 12% margin on revenues that were close to 2019 levels. Results improved throughout the quarter, with revenue in the month of June 4% ahead of the June 2019 number, with a June month operating margin of 16.5%. This was only 3.5 points lower than June of 2019, despite a near doubling in fuel prices and our schedule only 82% restored. We generated $1.6 billion in free cash flow in the quarter, which brings us close to $2 billion year-to-date, reflecting the robust demand environment and enabling further de-levering as we work to regain an investment-grade balance sheet. June quarter performance represents an important financial inflection and resulted in a profit-sharing accrual for our employees. These results are a validation of the dedication of our people who have done an amazing job under the most difficult of circumstances imaginable over the past two and a half years. We're happy to have been able to reward eligible employees with a 4% raise on May 1st, and we're looking forward to Delta people celebrating well-deserved and meaningful profit-sharing payouts for years to come with our return to profitability. Rebuilding Delta's operation during an unprecedented surge in customer demand has been a remarkable feat, and I'm grateful to our people for everything they do on a daily basis. While the demand and revenue landscape is the best we've seen, The operational environment for the entire industry remains uniquely challenged. I'd like to sincerely apologize to those who've been impacted by cancellations, delays, and long wait times over the last two months. This quarter's operational performance has not been up to our industry-leading standards, and restoring operational excellence is our top priority. Steps we've taken include the strategic direction to hold capacity at the June month level for the remainder of this year, as well as additional investments to restore operational integrity, including earlier boarding procedures and operational buffers. We are pleased with the progress and July is off to a very good start with a 99.2% completion factor through the first 11 days of the month, which is exactly on par with the same holiday period in 2019. In fact, over the last seven days of this period, we've had only 25 cancellations worldwide on over 30,000 departures. Over this period, 84% of our flights have arrived on time as measured within 14 minutes of scheduled arrival. Since the start of 2021, we've hired 18,000 new employees and our active headcount is at 95% of 2019 levels. despite only restoring less than 85% of our capacity. The chief issue we're working through is not hiring, but a training and experience bubble. Coupled coupling this with the lingering effects of COVID and we've seen a reduction in crew availability and hire overtime. By ensuring capacity does not outstrip our resources and working through our training pipeline will continue to further improve our operational integrity. While our actions delay the improvement we expect in non-fuel cost, we know the best path to driving a competitive cost structure is running a high quality operation. And the most important point I leave with you is that the issues we're facing are temporary. We're already seeing significant improvement and operating in line with our record setting performance levels of July of 2019. Turning to the revenue environment, Strong demand and pricing trends are continuing into the September quarter. We expect revenue to be up 1% to 5% versus 2019, with an 11% to 13% operating margin. Consumer demand continues to maintain strength as we look to the fall, and we're seeing steady progress in the return of business and international travel. Like all consumer businesses, we're closely monitoring consumer behavior and have yet to see any meaningful pullback in demand. However, if demand were to weaken, I'm confident we have the tools and resources to remain profitable through the cycle. The last time an economic recession hit our business was in 2009. And absent fuel hedge losses at that time, which we no longer utilize, Delta was profitable that year. Comparing then to now, Delta's business has structurally evolved in significant ways over the last decade. building a trusted and premium consumer brand with proven competitive advantages within a much improved industry. Our revenues are far more diversified with much larger contributions from our premium product offerings and high margin loyalty business, as well as our growing MRO and cargo businesses. And our balance sheet and access to capital are much stronger, as proven during the pandemic. We've recently made major customer enhancements that will strengthen our brand for years to come, including recent openings this quarter of world-class airport facilities at LAX and New York's LaGuardia Airport, two largest markets for travel in the country, as well as new Delta Sky Clubs in key markets. We spent over a decade building our reputation as the most reliable airline globally. We're not only determined to deliver that same standard of excellence, but are investing to bring it to an even higher level. In the face of the pandemic, financially we've been profitable over the last 12 months, with margins this summer beginning to approach 2019 levels, despite meaningfully lower capacity and a doubling in fuel prices. In my opinion, a pretty remarkable turn in performance. With our results in the first half of the year, we remain confident in our 2024 targets for earnings per share of over $7, more than $4 billion in free cash flow, and a return to investment-grade metrics. Now I'll turn it over to Glenn to talk about the revenue environment.
Julie
Thank you, Ed, and good morning, everyone. I want to start by thanking every one of our employees for the professionalism and the care that they deliver to our customers every day. We are pleased with the return of demand across all categories and regions, momentum accelerated through the June quarter, enabling the recapture of higher fuel prices. Looking forward, we are seeing demand and pricing strength carry into the late summer and fall as demand remains strong. The success of our customer-focused strategy and strength of the Delta brand is evident in strong June quarter results across our diverse revenue streams, including premium product outperformance and a record quarter for both Amex renumeration and cargo. We generated $12.3 billion of revenue in the June quarter and achieved a total unit revenue that was 20.5% higher than 2Q of 2019. Revenue compared to 2019 progressed from down 15% in the month of March to up 4% in the month of June, resulting in quarterly revenues that were 1% below 2019 levels. We've seen broad-based demand and yield momentum with each region generating positive unit revenue growth. Premium product revenue continues to outperform and is at 10 point higher than 2019 domestically, outpacing the growth in main cabin. Domestic consumer revenue remains healthy and is ahead of 2019 levels. International consumer revenue showed significant improvement during the quarter as travel restrictions eased and many countries removed testing requirements, including the United States. Latin America and transatlantic exceeded 2019 levels in June, and the Pacific is accelerating as Korea and Australia have reopened and restrictions are easing in Japan. Business travel continues to improve. During the June quarter, domestic corporate sales were 80% of 2019 levels on a 65% recovery in volume. International corporate sales improved 30 points during the quarter to 65% of 2019 levels, led by the transatlantic, where the recovery is now on par with domestic. A recent corporate survey results show positive corporate expectations for business travel in 3Q, with several of the least recovered sectors conveying strong optimism for increased travel this fall. As the recovery progresses in these sectors, we expect an outsized impact on our coastal hubs. Our corporate customers expressed increased plans to travel internationally in the second half of the year, given the elimination of the pre-departure test requirement for flights returning to the United States. Similar optimism was reflected in Morgan Stanley's recent global corporate travel survey, where respondents indicated travel volumes would reach 84% of 2019 levels in the second half of 2022. This is 20 points above the June quarter volumes and over 90% by 2023. As the leading carrier for business travel with the best-in-class product in the air and on the ground, we will benefit disproportionately as the business community continues to reconnect in person. For the September quarter, we expect revenue versus 2019 to be up 1% to 5%, on capacity that is 15% to 70% lower, with total unit revenues versus 2019 improving sequentially. For the full year, we expect capacity to be 15% lower than 2019. This is a 5% reduction from our initial guidance. As we move to the back half of the year, we expect stronger corporate and international trends to offset seasonally lower customer demand. With a strong brand and diversified revenue base, Delta is positioned to consistently deliver a revenue and profitability premium to the industry. We expect more than 60% of revenue will come from premium products and non-ticket revenue sources by 2024. Premium continues to lead with load factors and yields higher than 2019. And as we increase the mix of premium seats in our fleet, improve the display in sales channels, and see progression in the recovery of business, premium will continue to grow. A structural shift to premium is key to managing through inflation and economic cycles. Historically, more price-sensitive products like Basic Economy, which is currently less than 10% of our sold fares, have struggled to keep up with inflation, while high-value premium offerings perform much better and have proven to be much more resilient through the pandemic. Loyalty to the Delta brand is growing at record levels. we acquired another record number of new SkyMiles members in the quarter and achieved record spend and acquisitions on our Amex co-brand card. More than one in four new cards acquired were platinum and reserve cards. Our premium tier is providing another proof point on the growing demand for premium products and brands. Amex's remuneration of $1.4 billion was 35% higher than the June 2019 quarter. And to put this in context, that is more than the remuneration for the full year in 2009. We're on track to receive over $5 billion in remuneration this year from American Express, and we remain confident in our 2024 target of $7 billion. The decommoditization of our business combined with diversifying revenue through the growth of loyalty, MRO, and cargo have improved our financial resiliency and cash generation. We enter the second half of the year ahead of many of our commercial goals set at the capital market stay, and we're excited about the opportunities to elevate our performance by extending our advantages and leveraging the Delta platform. Delta has been the most disciplined in restoring capacity and will remain nimble depending on the environment while staying true to our core competitive advantages. With that, I'll turn it over to Dan to talk about the financials.
Ed
Thank you, Glenn, and good morning to everyone. For the June quarter, we delivered earnings per share of $1.44, operating income of $1.4 billion, and $1.6 billion of free cash flow. Our non-fuel unit cost was 21.8% higher than 2019, largely because our network is 18% smaller. Our operating margin was 11.7%. It came in below our most recent guidance as operational disruptions impacted both revenue and fuel prices moved higher. Operating cash flow of $2.5 billion was driven by solid profitability and a sequential build in the advance ticket sales. Orderly gross capex spend was $864 million. With nearly $2 billion of free cash flow in the first half of the year, we repaid $2.4 billion of gross debt, ending June with $13.6 billion of liquidity and $19.6 billion in adjusted net debt. Our first half financial performance puts us ahead of our initial expectations at the start of the year, supporting our outlook for meaningful profitability in 2022. The exception to this outperformance is our non-fuel unit cost. At Capital Markets Day in December, we laid out a progression to return our non-fuel unit cost structure to within a few points of 2019 by 2024. The actions that Ed spoke about have changed the pace of our unit cost progression, but not the destination. The primary drivers are slower capacity restoration and additional investments that deliver the operational excellence. The biggest impact is in the third quarter, where we expect non-fuel chasm to be up approximately 22% versus 2019 on capacity that is 15% to 17% below 2019. For the full year, we now expect non-fuel unit costs to be approximately eight points higher than we initially got it. The level of capacity restoration accounts for the majority of this increase, as we are largely carrying the full cost of the airline with only 85% of our flying restored. As a result, we are not fully utilizing our assets. For example, third quarter aircraft utilization is about 10% lower than 2019. And while we have over 95% of the employees needed to fully restore capacity, we have thousands in some phase of hiring and training process. The remainder of the increase is driven by investments to support the operation, along with smaller items like higher maintenance and inflation. Actions related to reliability include added operational buffers and overtime. Premium pay and overtime is expected to total over $700 million this year. This is 50% higher than 2019. While we're delaying our unit cost recovery, it is pace-dependent. and within our control. We remain confident in our ability to meaningfully improve our unit cost as we rebuild capacity, improve efficiency, and run our operations in line with the Delta high standard. Now, moving to fuel. Second quarter fuel expense increased nearly 60% sequentially on higher prices and volume with an adjusted fuel price per gallon of $3.82. The refinery continues to provide a hedge to historically high cracks, contributing $269 million of operating income during the quarter. This resulted in a $0.31 benefit to our adjusted fuel price per gallon. For the September quarter, we expect adjusted fuel price per gallon between $3.45 to $3.60. including a $0.27 per gallon contribution from the refinery based on the forward curves as of last Friday. We expect fuel efficiency to be about 5% better than 2019. Based on our September quarter outlook for revenue and cost, we expect operating margins to be between 11% and 13%. Rose CapEx is expected to be approximately $1.8 billion as we take more aircraft deliveries. We've seen some delays in deliveries, and it's possible this trend continues. Debt reduction remains a key priority. We expect to end third quarter with adjusted net debt of approximately $20 billion. Our goal is to reduce net debt by $5 billion through 2024, bringing us back to investment grade metrics. We remain confident in our ability to meet this goal, unlocking significant equity value for our shareholders. In closing, We have made meaningful progress in restoring our financial foundations. With this progress, our opportunities ahead, and the resilient demand for air travel, we remain confident in our 2024 financial targets. Closing, I'd like to thank the Delta people for their hard work, the service they provide our customers day in and day out. Our people will always be the Delta difference. With that, I'll turn it back over to Julie for questions.
Cody
Cody, can you please remind the analyst how to queue up for a question and start the Q&A?
Operator
Absolutely. Thank you. If you'd like to ask a question, please signal by pressing star 1 on your telephone keypad. If you're using a speakerphone, please make sure that your mute function is turned off to allow your signal to reach our equipment. Once again, please limit yourself to one question and one follow before reentering the queue. Once again, that's star 1. And we'll take our first question from Jamie Baker with JP Morgan. Please go ahead.
Jamie Baker
Hey, good morning, everybody. So, Dan, you know, building on the prepared remarks, what needs to happen in order to achieve the 2023 capacity plan? You know, being flat with 2019, you're running well below right now, which you concede. Training bottlenecks, you know, presumably ease at some point, but the pilot shortage seems more acute than at Capital Markets Day. Regionals cutting back. You mentioned delivery delays. Maybe there's a utilization issue, you know, that I'm not modeling for. I'm just trying to assess the feasibility of getting back to 2019 capacity next year and, you know, given the implication that that would have on ex-feel chasm.
Ed
Yeah, certainly. We can talk about the feasibility of getting back and really the progression of non-feel chasm. Maybe I'd start with the framework when you think about the total year with the eight points. We had originally guided 7 to 10, picked 9 points at the starting point, and you add the 8, that's 17. And when you think about that, we did that on capacity that was 85% restored. You assume you step up to that 100%. That's 15 points of capacity restoration. That drives 12 points improvement in that as you get that utilization of your resources and your capability. Now, as I talked about in the prepared remarks, It's not about the hiring as Ed talked about. It's really we have 95% of the people. We'll be substantially complete with that hiring and training as we move through the second half by year end. So we'll be well positioned for that 100%. Additionally, there's two points in there of rebuild that we're incurring to do that, to bring those boys on, to hire them, to train them. And as I talked about, we're running – overtime and premium 50% higher than 2019, and that was a level that was already elevated. So you take that out, and that's another two points. So that's 14-point improvement by just better leveraging your infrastructure, utilization, and the sunsetting of that rebuild off that 17. And that, along with we're certainly going to continue to invest back in the airline. We laid out a capital market, say, around the airports and that capability, continue to have that marker in there as it relates to escalation, around our workforce and the components around that and managing our supplier inflation, that really puts you in that single-digit level for 2023 on a run rate basis. So it really comes back to we're building it to be fully restored. We'll have those assets on. It's really then dependent on bringing that capacity online.
Jamie Baker
And that's fully restored on a full-year basis or fully restored by the fourth quarter period? of 2023.
Cody
Hey, Jamie. This is Ed. Let me jump in for a moment. Thank you. Good questions. I thought Dan did a good job laying out the challenge. This is entirely within our control. If there's an underlying sentiment that we've kind of lost something in the operating prowess, I don't see that at all. It's not a full year number of 23 in terms of capacity. We're going to pace it to demand.
Jamie Baker
Okay.
Cody
I think In my opinion, by summer of 23 would be our target to get back to 100%. I think we could do it maybe a little earlier or a little later, depending on what we see in the economy, what happens as the last phases of the restoration of the industry comes together. But I think we have all the piece parts together. We just are very careful that we – not incur any of the disruptive influences and elements that we saw during that six-week period from mid-May to June, and we're going to stay within our capabilities. So I don't think there's anything that's outside of our control here.
Jamie Baker
Okay. Thank you for that, Ed. And just a real quick follow-up for Glenn. You know, the strength in premium, any changes in how consumers are purchasing premium products products, you know, is the percent sold at initial ticketing and the subsequent percent sold, you know, pre-departure, you know, is that staying the same? I'm just wondering if the inflationary backdrop is causing any changes in the buying patterns of premium. I realize the aggregate outcome, you know, remains very encouraging.
Julie
No, we had record paid load factors in every one of our premium cabins during the quarter. We had record yields. The travel patterns are pretty sustainable in terms of most of it still being purchased at time of purchase. Actually, the encouraging factor is the continued momentum in corporates authorizing premium travel for their employees who are traveling frequently. So as we move into September, We expect that to continue as we get back into a more seasonal business travel market.
Jamie Baker
That's great. Thank you to all three of you. Appreciate it.
Operator
Thank you. We'll take our next question from Andrew DeDora with Bank of America.
Andrew DeDora
Hey, good morning, everyone. First question for Glenn. So it seems like the June trend is continuing into 3Q here. But can you comment a little bit on what you're seeing into your September bookings and kind of how you view the pace of unit revenues throughout the quarter? I would think you're being in September. That is probably lower than July and August. Am I right on that? And then any thoughts that you could provide around how you're thinking about the corporate and leisure recovery come the fall would be helpful as well. Thanks.
Julie
Well, our thesis is really what I outlined in my comments, that as we get towards the end of summer into the more traditional business travel season, that we're going to see an uptick in corporate travel. And that's been reinforced by a couple of surveys. The Delta survey, which really just closed last week, had some very encouraging statistics in it that our customers are expecting that travel will pick up meaningfully as we get to the fall. I think The other piece is the international and the rebound of international, and that was delayed and came later than the rebound of domestic. And as we look out to September, we have some really very, very strong data points in terms of travel for international for September. As a matter of fact, September, what we have on the books today, which is about 60% of the total bookings for international, is at record levels much higher than what we experienced in June. So that piece, which we already have in our books, is very, very strong, and then we're just anticipating that there's a shift from high, high-demand leisure to a little bit better mix of corporate versus leisure demand in the fall.
Andrew DeDora
Got it. Makes sense. And then, look, obviously everyone's trying to find the cracks out there in the in services spend. Obviously, you have a big partner in Amex that has kind of, you know, a wealth of data around this. How are you working with Amex to maybe identify potential areas of weakness in the consumer? And, you know, what are they telling you about, you know, how consumers could behave in the back half of this year?
Julie
You know, Amex is our closest and best partner, and we talk to them constantly. And they're not seeing any indications yet, and I think we're all looking for it. But as of now, I think we're enjoying the very, very robust demand that's not only in our airline spend, but in our whole portfolio, Amex portfolio spend as well.
Cody
Andrew, this is Ed. Let me add to Glenn's comments. And I spoke to some of the media last night, this morning about this as well. There is such pent-up demand for our product. You've got to remember, people have not had access to our product for the better part of two years, many, particularly business and higher-end consumers. And we're not going to satisfy that quench, that thirst, in a space of a busy summer period. So there's a lot in there that is yet to come. That is our thesis, as Glenn mentioned. And, yes, the data supports what we're seeing today, but we also acknowledge that our – Crystal ball is only about three to four months right now, and it doesn't go all the way as far as people would like us to think. But everything we see tells us that we've got to run. The only fly in the ointment, in my opinion, is if we don't run a quality operation. I mean, that will keep people from the product. And that's why we are so focused on delivering a high-quality operation, which is exactly what our team is delivering. and that we'll continue to deliver. And the second thing, and it's been talked about in the industry, and we talked about it last Investor Day, is not just the move from goods to service spend. Our economy is a lot larger today than it was in 2019, regardless of whatever you think that GDP is, whether we're already into a technically mild recession or not at the present time. I think by most estimates, our economy is about 15% higher than what it was in 2019, And our industry is only about 90% to 95% restored. That's a pretty big cushion or delta or edge, depending on your point of view, in terms of where the demand strength will be supported. And for delta, it's even lower because we're only about 85% restored. So when you put all those factors together, it gives us confidence that we're going to see continuing strength. We will see some seasonal shift, as Glenn mentioned. But I don't think the season will be as pronounced as it's been in the past. And we expect, as long as we run a high-quality operation, which we are doing and will continue to do, we should be well-positioned.
Andrew
Great. Thank you, everyone. Thank you. We'll take our next question from Scott Group with Wolf Research.
Scott
Hey, thanks. Good morning, guys. Dan, can you help us on the 22% chasm in third quarter season? going to around 10% in Q4. Can you help us sort of bridge to that? And then as I look out to the 2023 Chasm Guide you gave at Capital Market State, I understand the impact of, you know, we'll see how much capacity we can have back. But if I look at this year, Chasm's eight points worse on five points less capacity. So there's called three points of sort of underlying cost. Do we, should we just take that three points and add that to 2023 or, or can some of that go away as well?
Ed
Yeah, two pieces. Let me bridge it first to a fourth quarter and the step down. We're going to come out and talked about and run capacity at, uh, our June levels as we go progress through the back half of the year, as you do that and you run that consistently, uh, you get relative restoration in, in the fourth quarter. So a capacity was to be step up to be 94% restored, a 10-point step up from the midpoint of our range. So when you do that, that's where you get that relative improvement as it relates to capacity and efficiency and utilization relative to 2019. That along with a step down in some of the rebuild expenses in the quarter, that gives you over your 10-point improvement, really gets you to that 10% level as we go into the as we go and execute through fourth quarter. That was the first one. The second one, when you think about that, yes, we're building ahead. Some of that cost that you're seeing of those three points are costs that were occurring ahead related to it. Some of it is the additional point that I talked about in rebuild. We're incurring more overtime and more premium to run the airline this year, so you'd expect those costs to come out. It's both making the investment and those rebuild costs that will diminish that you'll see improvement. And one of those costs is we put cost in in regards to our reporting practices and the changes associated with that. Yes, that's an increase, but that's going to create efficiencies for us throughout our network in regards to how we run and operate that throughout the system. And we did a lot of work, the operating teams did a lot of work to test that. validate that, and we know we'll get the efficiencies as we go forward.
Scott
Okay, thanks. And then just a second question, just more about the third quarter guide. So it sounds like June had revenue up four and margins of 16%, and I'm sure there was some impact from operational issues. It sounds like that's getting better and fuel is coming down. I'm trying to understand the 11% to 13% margin guidance for Q3 relative to that 16% in June, so any thoughts there would be great. Thank you.
Andrew
The you you have.
Ed
The. Talk about the month of June for the month of June. As you think about it, let me let me hear a little or no. July will be a lot like June and then you step down as you progress through. So the June. In July, you get that momentum, but then you get the seasonality and the step down that Glenn talked about regarding the top line as you progress through the rest of August and September. And then the other element in there, as you think about, we also, so that and underneath that, remember, we're coming off at June capacity rate. So we have underlying volume growth associated in that about 7% to 8% associated with that. So you're getting rich on that.
Cody
I think the other thing, Scott, this is Ed in there, that we have a pretty significant profit sharing accrual also in the September quarter. In June, most of the results were offset by the loss in the first quarter of the year. So we have a profit sharing accrual, but it's modest. I think we're looking at close to another $200 million plus or minus at these guidance levels of additional expense for profit sharing, which also affects a little bit of the trend there.
Scott
Okay, very helpful. Thank you, guys. Appreciate the time.
Operator
Thank you. We'll take our next question from David Vernon with Bernstein.
David Vernon
Hey, Dan, just to kind of stick on the cost outlook here. So, you know, we're looking for upload amid singles. We're ending 22 up. 18, I guess, or 15, 18, whatever the number is, a little bit worse than we were before. Can you help us understand, are we still looking up to low to mid-single digits off of the costs that have been pulled forward, or should we be expecting that to moderate a little bit? And then as you think about the overtime and the costs that have been put in ahead of the demand recovering, is there going to be some sort of deceleration in some of that cost, even kind of independent of the volume as we kind of think about the back half of this year, or is that going to also be pushed into 2023?
Ed
You see that step down slightly in fourth quarter.
David Vernon
on that and then it really really starts the sunset as you as you flip the calendar and move into 2023 related to that so you you certainly do the first part of the question i missed the very beginning of it oh so so as you look at we were i think the guidance from the capital markets day was up low low to mid singles on on unit costs should we be kind of moderating that because of the 2022 sort of outperformance on cost or is it still sort of in that same kind of range from a directional standpoint
Ed
Yeah, I think it's, again, as we talked about, the destination 24 hasn't changed in regards to it. It will be pace dependent. As Ed talked about, it's in our control, putting the costs in ahead. It will be really when that capacity comes in and the pace of that capacity that comes in that will dictate that as we progress through 2023. So we'll have to, you know, as we get to the end of this year, we're going to look at that capacity and how we bring it on, and that will pace how the calendar falls out.
David Vernon
associated with it but we expect that the leverage that we're going to get an incremental chasm to be right in line with where we're expecting it so yes no change in leverage um and then and and glenn maybe just to kind of shift gears for a second and talk about um corporate uh if you think about the way corporates are buying are you seeing a return to to sort of close in travel or is that has that changed a little bit the booking windows being a little bit more more elevated And how does that change the load factor you ought to be running the operation at? Or does it have any impact on that?
Julie
You know, what we've seen is a little bit of an elongation of the booking cycle. I think that is also dependent on the relaxation of the cancellation fees. I think one of the things that we didn't talk about is, you know, when you look at our quarterly results here, Remember, we have no change fees, and that was a billion dollars that we had to overcome in the bottom line. So I think we're all learning what the new world is without change fees, and we're seeing some change in travel patterns in terms of APs and in terms of stays. But I think we've got that well managed, and we are going to run load factors that I think are very similar to 2019 levels throughout the rest of the third quarter and likely into 4Q.
Operator
Thank you, and I'll take our next question from Ishita Kayaglu with Jefferies.
Sheila
Hey, good morning, guys, and thank you. If we think about the overtime pay in the $700 million range for the full year, how much of that was incurred in the first half, and how do we think about it for the remainder of the year, just given the operational adjustments you've made?
Ed
Yes, it's pretty balanced.
Sheila
would say second and and third quarter were the highest with uh with it stepping down slightly that we anticipate in fourth quarter as we stabilize and run the operation okay great and then um as a follow-up to that i appreciate you guys have the hardest job on the planet here but how do we think about flex options as we think about labor and salaries just the number of employees you guys have in 2023 just given the potential different economic scenarios we might have next year. How are you guys planning for that?
Cody
Sheila, this is Ed. Let me take a stab at that. Obviously, we haven't given 23 specific guidance. We've given you ranges and direction, but we haven't given you guidance. So I'm going to defer on getting into any detail as to labor in 23, what the cost implications are. We mentioned at the capital market stage that we do have long-term cost growth built into our model. And that is true for all of our work groups. We'll see how the year progresses. Obviously, we're in the midst of a pilot contract negotiation, which I'm not going to speak to publicly. So we'll learn more as we go, but I don't see anything to lead me to believe that The core elements of what we described back in December are going to be that much different when you get to 24, but the trajectory is and you know one other thing I know a lot of the advanced been getting a lot of the questions on cause which I fully understand but. Thinking about it from from our our seat, you know the last two years we've been all about trying to drive down costs and I think our team has done a really good job. In fact, we for the better part of the pandemic. We had over 50% of our calls out, which was unheard of, showing the unforeseen flexibility, which we're going to avail ourselves to once we get the operation stabilized. And my direction has been to stabilize and drive reliability. And now that we have demand like we haven't seen ever before as well, all hands are on deck to support and serve that demand. We're going to get to equilibrium over the course of the next 12 months where cost and revenue and everything is going to be imbalanced. I'm confident we're going to end up in a better net spot on it all. But when you have revenues already surpassing 2019 levels, it's hard for the operations to make sure we have enough staff on hand and the focus there. So there's also a lot of costs that are embedded within the system that are hard to tease out. but are a function of a very, very intense period of time that we're under.
Sheila
Okay, great. Thank you so much.
Operator
Thank you. We'll now take our next question from Brandon Oglinski with BlockLease.
Brandon Oglinski
Hey, Ed, maybe expanding on that answer, you know, obviously it was a challenging operational period in 2Q, but you mentioned it yourself, you know, your employment levels are, you know, close to 95% recovered. I think your own disclosure of pilot headcount is actually kind of flat with where you were in 2019. So can you speak more to maybe what unfolded, what's changed in July? And, you know, thinking about it from a brand perspective and a premium revenue perspective, obviously, if you incur a lot more cancellations and queuing at Sky Clubs and things like that, doesn't that erode that ability in the future? So how are you, I guess, protecting that moving forward?
Cody
Oh, it absolutely does erode that into the future. That's the risk, Brendan. I agree with that. What we've seen in July as compared to at last six weeks at the end of the second quarter is some different scheduling practices that we've taken within all of the work categories, including our pilots, but our flight attendants and others. We've made schedule adjustments as well. We've taken any growth out. We're positioned not just for the next month or so. We're positioned for the balance of this year to kind of stay where we're at, and that level of stability gives the operations the capability to focus on the task at hand rather than the continuing to invest and build on growth at the same time. We're going to have the capacity to grow when we're ready, but we want to make sure we're focused on serving what we have. It's really remarkable being in this business for 25 years now. You run a better airline, everything runs better, and the efficiencies just start to materialize. The overtime goes away on its own. The lines start to move quicker. And we can also accelerate the training and the experience of our team. When you think about the fact that we've got 18,000 new people that have joined us, many of them over the last 12 months, there's a lot of experience that they're gaining. And that experience and scale is going to pay off. But you don't step into these jobs and you learn it overnight. There's a significant learning factor that we're also going through, and that's whether it's in the airports with what you guys see or what's going on behind the scenes in tech ops or in reservations. or in all categories of employment, even technology. So, you know, you see all behind the scenes, all the moving parts of how much new folks, new leadership we have in place. It's breathtaking, and I'm optimistic. They're doing a really good job, but there's a pretty big learning curve, which is hard to put a dollar amount against, but I know it's going to really pay off as we move forward.
Brandon Oglinski
I appreciate that. I'll just keep it to one.
Operator
Thank you. We'll go ahead and take our next question in from Helen Baker with Cohen.
Helen Baker
Thanks very much, operator. Hi, everybody, and thank you very much for the time. So my one question is related to when you add time, which is what I assume you're doing in changing the boarding process, you're adding time between flights. Does that exacerbate pilots and flight attendants running out of time? Does it help baggage handling? Like, how should we think about that? I think, Dan, you already talked to the cost side, but how should we think about that from the actually day of operation side?
Cody
I'll take that. You know, it doesn't, Helene. Obviously, it's a fact that you've got to look at the full impact on overall utilization. Obviously, utilization comes down a touch. So it's embedded into the aircraft utilization. Dan talked about our aircraft utilizations already having been down versus 19, and we're capitalizing a little bit on that to take advantage of some boarding time. But the fact of the matter is that we were running with the large narrowbodies in the domestic system too hot in the airport environment. We didn't have enough time for our customers. And this is just recognizing the reality of of the operation, which we're already running, which enables everybody to get in position ahead of time. And yes, we're tweaking show-in times, report-in times, and when the actual assets are being operated. But it doesn't really change a lot in the dynamics. It's going to give our people a little more time to board promptly. It's also giving us the opportunity, which we haven't been able to fully take advantage in the past, to actually depart early. when ready, and we're seeing that in meaningful ways. It's improving bagged performance. I think the only pinch point we're seeing that we analyzed is making sure we had enough time to get the cleaners off the planes, because we're not going to compromise on cleaning either. And so this has been worked on for the better part of the last year. It wasn't something we thought of overnight, and I think we're fully plugged in across all the operating groups that it's going to be a better customer experience, it's going to be a much better employee experience, And behind that, it's going to be a better brand experience as well.
Helen Baker
That's very helpful. And then just for my follow-up question, what kind of technology can you use to speed the boarding process? I know you were working with biometrics and doing some of that leading edge stuff pre-pandemic and then even during the pandemic, but can you accelerate your IT spend to speed the process up and help day of operations, I wonder? Sure.
Cody
Yeah, we're doing that. We're certain a lot of that's on the front end coming through security, and you may have seen that we've added additional biometric processes and face ID and helping working with Clear and TSA to get customers through the security queues faster. At boarding at the moment, I don't see any magic bullets to get physically the number of people that we have on the plane and seated with their bags stowed. that much sooner, but we're trying to make it a more comfortable process. I don't think it's going to be faster, but hopefully it will be more comfortable.
Helen Baker
Great. Thank you.
Operator
Thank you. We'll now take our next question from Mike Lindberg with Deutsche Bank. Good morning, everyone.
Mike Lindberg
Glenn, I want to go back to the point that you made where you talked about some of the revenue segments that you focused on. you know, to some extent a hedge against inflation. You talked about basic economy being under 10%. How has that progressed over, say, the last few quarters as inflation has picked up and presumably some of the more price-sensitive passengers are just getting crowded out by your premium customers? Can you give us sort of a sense of how that's trended?
Julie
Well, I think you just described what's happened is as fares came up and as inventory controls went into place, While the fares for basic economy were filed, they were not readily available as they were squeezed off by higher yielding customers. So our target has been, and really these are soft targets, but to have less than 20% of our capacity available in basic economy. That's a very soft kind of macro target that we have. And that's come down to below 10% or right around 10%. as the high demand through the summer has really displaced those customers. That's a result, not an intent.
Mike Lindberg
Okay, great. And then can you give us a sense, if we go back to 2019 and we looked at sort of how many points of load factor on domestic flights connected to international and sort of where we are today, because I would think that There's probably some decent upside there as you start to turn on more of Asia, for example. You are a fairly big connecting airline. Where were we then and maybe where are we now?
Julie
The domestic portion of international journey is generally about 10% of our total capacity. And that's about right now in the high single digits. So that's a couple of points of load in the domestic system.
Mike Lindberg
Okay, all very high margin, I presume, as it comes on.
Julie
Absolutely. And, you know, the recovery has really been led by domestic premium, and now what we're really seeing is the acceleration of international premium as we move into the late summer and into the fall. So very exciting for us.
Operator
Very good. Thanks, everyone. Thank you. We'll now take our next question from Savi Sit with Raymond James.
Raymond James
Hey, good morning. I noticed the kind of used aircraft, gently used aircraft purchases this quarter, and I was wondering if you could kind of take a step back and as we look to like 2023, 2024 kind of plan and maybe even a little bit beyond, guessing that, you know, the small RJ reduction in your fleet is probably faster than you had expected back at investor day. I'm just kind of curious, you know, what holds you have in the order book, essentially, you know, what do you need in terms of growth or replacement compared to what you have in the order book today? Like, what could we expect in terms of additional either used or new aircraft that needs to be added to your outlook?
Cody
Hey, Savi, this is Ed. You know, we're reasonably good place with the order book. Obviously, we have a opportunity in the next three to five years of delivery for some additional narrowbody, large narrowbody acquisitions, and that's something that we're always talking to Airbus and Boeing about, and whether that's used or whether that's new, there's opportunity there. On the widebodies, we have focused a lot of our energy the last few years on the widebody, and typically the 350 and the 330, and we're pleased. with the used 350s that we've acquired, and we've got a pretty healthy stream of widebodies coming. So I'd say the focus in the back end of the five-year period is on the large narrowbodies.
Raymond James
All right. Helpful. I'll leave it at that. Thank you.
Operator
Thank you. We'll take our next question from Steven Tritt with Citi.
Steven Tritt
Good morning, everybody, and thanks for taking my question. Just one quick one here. When we look back earlier this year, there was this ongoing noise about these 5G towers getting installed in airports. That all seemed to quiet down. And in that sort of general theme, are you seeing anything from other industries or maybe government proposals that are causing some concern at the moment or have these conversations with other industries, with Secretary Buttigieg? and not giving you any sort of concern like that.
Buttigieg
Steve, hi. It's Peter Carter. Thanks for the question. You know, we have a very, I would say, direct and open dialogue with the administration, with the Secretary and the FAA, and we don't see any, I'll say, storm clouds with respect to any of the initiatives that the government has been talking about. You may have seen that that the Secretary proposed a Bill of Rights for passengers traveling with disabilities last Friday. That was just a restatement of, you know, existing regulations that Delta has been following, and obviously we do everything we can to make sure that our disabled passengers are taken care of every step of the journey.
Steven Tritt
Okay, really appreciate the color, and I will leave it at that. Thank you.
Operator
Thank you. We'll take our next question from Duane Finningworth with Evercore ISI.
Duane Finningworth
Hey, thanks. I almost fell asleep. Nice to speak with you both. Ed, with a longer-term view that operations will kind of normalize and clearly there's a lot of non-recurring in the baseline this year that your unit costs will normalize into 2023, What sounds like a constructive view on demand, meaningful free cash flow generation this quarter. How do you and the board think about your stock here in the 20s? I think the plan was to stick to your knitting on deleveraging. But are you shocked with where your equity is trading? And is there any increased emphasis or increased thought on buyback with your stock down here when the restrictions come off?
Cody
Thanks, Dwayne. Yeah, I think we're all surprised with where the stock is, for the industry, by the way, it's not Delta specific, is trading at. And I think it's a function of all the distractions or noise, whatever you want to call it. We've got a lot of moving parts in the industry as we get through the last phases of this pandemic. And we see the whipsaw effect, whether it's extraordinarily high revenue or, you know, high cost to serve that revenue and fuel prices, so there's a lot of moving parts there. We can't do anything at the moment with respect to CARES Act limitations, so I can't provide you any specifics on that, but we talk over the long term that we've got a responsibility to all constituencies, to our customers, to our employees, and importantly to our owners as well as our communities, and Our owners shouldn't be forgotten about, and we didn't forget about them during the pandemic. We did not dilute. Our owner is one of the only airlines that didn't do that. So, you know, it's an important point to us, but, you know, at this point in time, really can't speak much about that.
Duane Finningworth
Okay. And then maybe just one last one on transatlantic, some constructive comments from Glenn. But can you talk about recovery, sort of U.S. point of sale versus Europe point of sale? and how you see that sort of changing over the balance of the year. Thanks for taking the questions.
Julie
Well, I'm glad I got this question because I actually rehearsed for it. So thank you for the question. You're welcome. You know, I think one of the issues is with the Euro fortune parity is what are we seeing in terms of EU point of sale and EU demand set. And what I'd say is that Right now, the difference between EU point of sale and U.S. point of sale in terms of referencing back to 19, they are almost identical in terms of the fare increases that we've realized. Now, you know, one of the things I historically never understood is most things in Europe are more expensive than they are in the U.S. on a dollar-adjusted basis. Airfares in Europe to the United States were never one of those. So we've gotten some leverage here where we've gotten some nice fare initiatives and structures in place that are taking some of that disparity out of the U.S. point of origin versus the European point of origin. So I think we like where we sit. I think the one concern is right now we are in a high U.S. point of sale. Everybody likes to go to Europe in the summer. And as we shift to the fall, late fall, certainly that extends throughout the October, Iowa season. But as we get into the November through February, I'd just like to point out it'd be a great time for you to go to Europe. And the after-Christmas sales would be very good, and your dollar would go further than ever. So we will keep a close eye on that balance as we move in, given the fact that the euro has weakened substantially. But that's something I think we can accommodate through capacity offering.
Andrew
Okay, thank you very much.
Operator
and Stanley.
spk22
Thanks, everyone. Question for Glenn or Dan. What percentage of your corporate contracts right now are still grandfather contracts, i.e., pricing from pre-pandemic levels where there could potentially be an opportunity to renew at much higher yields?
Julie
Well, most of our contracts are based off of published fares and inventory that's available in those published fares, so it floats. And so I think what we're seeing, and when you look at 65% recovered in terms of volume and 80% in terms of sales, you see that we're getting a lot of yield momentum on the corporate side as well. So hopefully as we get into the fall and corporate continues to return, we can realize those increased fares that are in the market today.
spk22
Got it. Thanks for the clarity. And maybe just want to follow up. Obviously, thank you for all the commentary on how you expect 3Q to pan out. But just wanted to confirm that based on the visibility you have in the booking curve right now, which I think should give you at least three months of visibility, you are not seeing any drop-off in domestic leisure demand post-Labor Day beyond normal seasonality. Is that a fair comment? That's fair.
Cody
We'll now go to our last analyst question.
Operator
Thank you. We'll take our final analyst question from Chris Stadalopoulos from Susquehanna Financial Group. Please go ahead.
Chris Stadalopoulos
Good morning, everyone. Thanks for getting me in here. So, Ed or Dan, there was some news out recently about Boeing perhaps getting close to doing a sizable end order. And I understand if you don't want to comment on it, you might hear more on Barnborough in two weeks. That would, you know, I think if I understand that would put that first delivery in 2025. And I'm just trying to understand if there's a pilot shortage out there, the consensus view out through mid-decade, which is a gating factor for domestic ASMs. Could you just sort of frame, you know, what is the peak year, if you will, for retirements for your current pilot workforce?
Cody
So you raised a lot of speculation in your question, so I'll be careful to just speak to what I can. We don't have a massive reduction or retirement bubble in the Delta pilot. We have pilots retiring each year over the next handful of years. We were the only airline that offered a significant retirement inducement for our pilots. And close to 2,000 of our pilots took them back in the summer of 2020. And it's easy to have revisionist history and wonder whether we should have done that or not should have done that. But you put yourselves back in summer of 2020 when the total revenues were probably less than 20% of 2019 levels. There was no knowledge of what a vaccine could do, when it would be found, the effectiveness, et cetera, and how the world was going to start to reunite. So I don't look back with any regret at all about those decisions. That said, when you take out 2,000 pilots, and you can imagine most of them are at the senior most levels of the company, that causes churn at a much higher level of Delta than other airlines, because you effectively wind up training everybody at some point over the following couple of years, because everyone will have an opportunity to move up and move to different categories and the like. So So we've done a good job of bringing in the next 2,000. We have many of them hired. We still have some to go, but we're through much of that. I don't see any pilot shortage issue for Delta at all. It is the place pilots want to come to. And certainly by the period of time that you were speculating on, the latter part of 25, 26, 27, I think we'll be in a great spot with respect to our pilot staff.
Chris Stadalopoulos
Okay, appreciate that. Just to follow up, so your survey work, I think you mentioned in your prepared comments, is fairly constructive post-Labor Day, and your answer to Robbie's question echoes that. But in your survey work, I know you do a lot of very detailed survey work. Have you looked at, you know, travelers that have not yet flown during the pandemic, and for those that have the frequency, just trying to get a sense here, or kind of look at this sort of pent-up demand? from another angle using some of the survey work from the leisure side that you've done over the last few months.
Cody
Thank you. The survey work Glenn mentioned was largely around corporate travel that we spend an awful lot of time with. We also survey SkyMiles customers, and we have an active survey dialogue going on there. And there's still some meaningful pent-up demand there. It's not just people that haven't traveled. It's volumes of trips that we anticipate people will take looking forward as they start to catch up on all the experience and all the opportunities that they lost. When you think about this pent-up demand, it sounds very impersonal. It actually is very personal. It's people investing in themselves to go see friends and family and and have life experience that they haven't had in that time. I can't put how many weddings are being held now. All the reasons why people travel have not gone away. They've just been deferred, and now they're being accelerated in the next period of time. So whether it's the next 12 months, 18 months, 24 months, there's a lot of catch-up to be done. And every data point we look around indicates that. People aren't fearful of traveling. I mean, there's still some, but it's a significantly shrinking number. But there's a lot of people that once they're now out on the road, they want to get back on the road. And the only inhibitor that I see, that I hear about, is running a quality operation. And we're taking that off the table as a risk factor for our customers. Thank you.
Cody
That will wrap up the analyst portion of the call. I'll now turn it over to Tim Mates, our Chief Marketing and Communications Officer, to start the media questions.
Tim Mates
Thank you, Julie. Cody, if we could, as we thank the analysts for their time this morning and transition to questions from the media, just remind the members of the media what our process is, and we'll try to get four or five questions answered while we have time here.
Operator
Absolutely. Thank you. So if you'd like to ask a question, please do so by pressing star 1 on your telephone keypad. Again, if you're using a speakerphone, please make sure that your mute function is turned off to allow your signal to reach our equipment. Once again, that's star 1 if you'd like to ask a question from members of the media.
Andrew
We'll pause for just a few moments while we assemble a queue.
Operator
We'll take our first question from Allison Sider with the Wall Street Journal. Please go ahead.
Allison Sider
Hi, thanks so much. I was just wondering if you could talk a little bit about what you're seeing with fares. The CPI data came out this morning and seems to show some softening. Have you seen that? Does that reflect any softening of demand or more resistance to higher fares, or is it just fuel prices coming down?
Julie
You know, we don't really generally talk about future fairs, so I'd like to stay away from that. What we see is a very robust demand set and our ability to harness that through both pricing and inventory in the future. So I think we expect that very strong demand set to last through the remainder of the summer and into the fall. And as Ed indicated in his previous comments, we do believe there's a lot of pent-up demand for people who maybe didn't make it in the summer or got priced out of the summer, who will be able to travel in the fall in the winter.
Allison Sider
Okay, and then just also curious if you're seeing any issues with replacement parts, including engines. Are you seeing any, you know, lack of availability of spare parts, and is that causing any operational issues?
Ed
Certainly, and when you think about the... The supply chain as it relates to aviation, it certainly has been challenged. It's been well documented from that perspective. We certainly have seen disruptions. It's forced us to think about the inventory levels that we carry. We're fortunate that our team has deep expertise and has been doing this for years where they're able to navigate that where it hasn't impacted in any way entry into service or availability of aircraft in a material way. It's allowed us to fly what we wanted to fly, but it's certainly ongoing. We certainly see those disruptions. We feel them. We work closely with our OEM partners on that to ensure that we're at the top of the list, but we're working proactively with them to increase the flow, but it's day-to-day.
Allison Sider
And is it especially engines or other parts that have been a particular challenge?
Ed
It cuts across both engines and components.
Operator
Thank you. And then we'll move on to our next question from Mary Schlagenstein with Bloomberg News.
Mary Schlagenstein
Hi. I wanted to try to follow up really quickly on Ali's question. with the CPI report showing that fares fell in June after three straight months of double-digit increases. So I know you don't want to comment specifically on fares, but could you just comment on, you know, is that a signal now that being able to continue to increase fares across the industry is likely being limited? And a second quick question, I wanted to see if you would comment on the report that you're close to a deal for a dozen or so new A220s with Airbus. Thank you.
Cody
Hi, Mary. This is Ed. I think Glenn answered it well. I didn't look at the CPI report yet that came out this morning, but I think that measure is kind of going from month to month. And when you think about our selling season, we're selling now into the latter part of the summer, early fall already, which seasonally is a little less amount of demand than what we've seen on the front end of the spring and summer surge. So The fair environment, it continues to be healthy. It's not something that we would talk about, but it is, you can see in our guides for Q3, the demand is quite strong. On your question relative to future acquisitions, as you know, we don't comment on such matters.
Scott
Thank you.
Andrew
Thank you.
Operator
We'll take our next question from Leslie Josephs with CNBC.
Leslie Josephs
Hi, good morning. Thanks for taking my question. On the training and experience backlog, can you provide a little more detail on how that affected you financially, operationally, and also where are you in hiring? Do you still give any hiring goals for this year, or do you think that the pace is going to start to slow? Anything surrounding your plans would be helpful. Thanks.
Cody
A lot of it's in training, and I'll talk about pilots. We have an enormous amount of pilot activity and training going on. I'm not sure the exact number, but at any one point in time, we have 1,500 or more pilots in training, which is much larger than we would normally carry. And by the way, it's not just the training, because you have pilots waiting to be trained that are sitting on reserve. So there's a backup there as well in the process. So It really impacts your overall productivity and efficiency that will eventually sort itself out as we move the bubble through the snake here and we get to the other end of that. It's going on with technicians, with mechanics. It's experience we see with our vendors, our contractors, their ability to repair parts. They're having some of the issues with experience the same way we have with new people learning. It touches every part of our operation, and the good news is that we've got all our folks, and so we're at peak with respect to quote-unquote training and I wouldn't call it inefficiency, but the cost of efficiency, and every month that goes by, it's going to get better.
Leslie Josephs
And in terms of the hiring numbers, do you expect the pace of hiring to slow for the rest of the year, whether you're being full or?
Cody
Yeah, we're at, as I mentioned in my remarks, we're at roughly 95% of 2019. There's more hiring to be done in pilots. There's more hiring to be done in flight attendants, in mechanics. The big areas that we are hiring at much larger numbers previously were in the airports and in reservations. And in those two areas, we are largely where we need to be. So additional staffing, certainly, but that is largely a result.
Operator
Thank you. We'll take our next question from Don Gilbertson with Wall Street Journal.
Don Gilbertson
Hi. Good morning. Ed, you gave some really good statistics on the nascent turnaround here in July. I wondered if you or Glenn or somebody could talk about the baggage handling situation. You know, I'm just hearing anecdotal evidence, not just the Delta. So on, you know, some baggage handling issues, lost bags. Can you share, I mean, how is Delta doing in baggage handling and if there are trouble spots, where they are and how you're addressing them? Thanks very much.
Cody
Sure, Dawn. You know, as you can imagine, when you hit a rough patch in your operations, the bags are going to be affected probably even more so then customers. And indeed, that's what we saw happening in May and June. That said, in July, month to date, we're actually ahead of goal that we had set for ourselves in terms of baggage performance. It's early, but it's a good indication. We missed our goal by a relatively modest amount in June, the month of June. But one of the things I was impressed with is the Atlanta airport, which is our biggest baggage center and our biggest Customer Point was actually ahead of Gulf for June. So the baggage issues for us are not domestic. Domestic, our operations are running in a really great, great place. It's tended to be more on the European side where the airports, the European airports don't have the staff and they haven't had the ability to invest ahead of time the way we've had here in the U.S. We're working with our airports, with our partners, people on the ground. We've gone as far as recently we had a a separate charter just to repatriate bags back to customers that had been stranded because of some of the operational issues the European airports were having. And we did that on our own nickel just to reunite our Delta customers to their bags as quickly as possible.
Don Gilbertson
Thank you very much.
Tim Mates
Thanks, Don. Cody, we have time for one final question, and then we'll turn it back over to Ed for closing comments. Thank you.
Operator
Absolutely. Thank you. We'll take our final question from Raji Singh with Reuters.
Raji Singh
Hi, thanks for taking my question. We are told that Delta is in talks with Airbus to expand the existing order for A220s and a deal could be signed next week. Is this accurate and if it is, can you please share the details?
Cody
Thank you. We don't comment on upcoming decisions that have yet to be taken. So I'll leave it at that. Well, I want to thank you all for joining us today. There's been a lot happening in our industry and in our business, and it was a very active second quarter. I'm proud of the work our team did to deliver a great financial result, a real inflection point, as we coined it. And we look forward to a strong third quarter ahead. We'll keep a close eye on the operations and encouraged with what we're seeing. and we expect to report even better results when we get to the Q3 report in October. So thank you for joining us, and hope you have a good rest of your summer.
Operator
Thank you. That does conclude today's conference. Thank you for your participation today.
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