Deluxe Corporation

Ladies and gentlemen, thank you for standing by, and welcome to the Deluxe Third Quarter 2020 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker presentation, there will be a question-and-answer session. To ask a question during the session, you will need to press star 1 on your telephone. Please be advised that today's conference may be recorded. If you require any further assistance, please press star, then 0. I would now like to hand the conference over to your speaker, Chief Communications and HR Officer Jane Elliott. Please go ahead.

Thank you, and welcome to the Deluxe Third Quarter 2020 Earnings Call. Joining me on today's call is Barry McCarthy, our President and Chief Executive Officer, Keith Bush, our Chief Financial Officer, and Heather Davis, our new head of investor relations. At the end of today's prepared remarks, we will take questions. I remind everyone today that comments made regarding management's intentions, projections, financial estimates, or expectations about the company's future strategy or performance are forward-looking in nature, as defined in the Private Securities Litigation Reform Act of 1995. These comments are subject to risk and uncertainties, including risks related to COVID-19, which could cause our actual results to differ materially from our projections. Additional information about factors that may cause our actual results to differ from projections is contained in our press release issued today and filed with the SEC in Form 8-K in the company's Form 10-K for the year ended December 31, 2019, and Form 10-Q, which will be released in conjunction with our third quarter 2020 earnings, as well as other SEC filings. On the call today, we will discuss non-GAAP financial measures, including adjusted EBITDA and free cash flow. In our press release and our filings with the SEC, you will find additional disclosures regarding the non-GAAP measures, including reconciliations of these measures to the most comparable measures under U.S. GAAP. Now, I'll turn the call over to Barry.

Thanks, Jane, and good afternoon. First, I'd like to welcome Heather Davis to Deluxe as our new head of investor relations. Some of you may know her from her IR roles at tech-driven companies like Groupon and Lawson Software and from Buffalo Wild Wings. Chief Jane and I look forward to working with her. We're pleased to have delivered improved third quarter results despite continued pandemic-related economic pressures, including nearly a 300 basis point improvement in adjusted EBITDA margin. We continue to make meaningful progress on executing our overall transformation to one deluxe. As discussed last quarter, we began to see an improvement in the latter part of our second quarter, which continued into the third quarter. We see our sequential improvement in top-line revenue, gap, and adjusted EBITDA margins as clear evidence of our continued momentum. By our estimates, we delivered sales-driven growth excluding COVID-related impacts for the third consecutive quarter. We continue to win new business at an accelerated rate, and we're successfully cross-selling our products and services. We're pleased to have the financial strength and flexibility to support the long-term growth potential of the business. We've restored some of our investments in the company's overall infrastructure, including technology upgrades, continued real estate consolidations, streamlined organization design, talent enhancements, and more after slowing a bit in Q2. Importantly, We remain confident in our financial strength as demonstrated by declaring our regular quarterly dividend. Our net debt is now at its lowest in more than two years. I continue to believe this is all compelling evidence our one deluxe strategy is working. Here are some specifics. We deliver 23.3% adjusted EBITDA margins a 290 basis point sequential improvement from last quarter, better improvement than we expected. We reported a revenue of $439 million, improving over 600 basis points sequentially over second quarter, with revenue down 11 percent, or $54 million versus last year. Also better improvement than we expected. Our sales-driven performance continues. We built cash reserves from operations. Our Q3 net debt is now the lowest level in more than two years. We fully repaid our COVID-related draw on the revolver in October, demonstrating the strength of our business. Over the last seven months of the pandemic, we continued to generate cash from operations, naturally improving our liquidity and eliminating the need for any additional cushion. Our financial position continues to serve as a competitive advantage, helping us win across all our segments. Adjusting for decisions we made to slow progress through the pandemic, we're on path and on budget in our technology infrastructure upgrade and renewal. We've closed nearly 50 of more than 80 sites, representing nearly a 60 percent reduction in the number of our locations over the last 18 months, including seven additional site closures in Q3. We're particularly pleased with the future operating savings and significant capital avoidance we're going to achieve by relocating both our Minneapolis headquarters and Atlanta technology facilities to more efficient spaces. Now on to sales. We continue to make progress in becoming a sales-driven revenue growth company. Everyone sells at Deluxe. Our one Deluxe approach works, bringing the best of Deluxe to our customers to solve their problems rather than simply peddling one solution at a time. We continue to outperform our pre-pandemic sales plan and have closed over 1,000 deals with multi-year contracts year to date, including six of our top 25 targets. We've signed significant wins in each of our four businesses during the third quarter. It will take time to onboard these wins, and the pandemic environment lengthens implementation timelines as our clients work through sequencing their own priorities. However, We're very proud to be expanding our pipeline and closing new business at record rates, giving us confidence that we'll exit 2020 with a strong backlog for us to focus our efforts on converting to revenue. Some of our key wins for the quarter include securing a contract with M&T Bank for our treasury management services. We expanded our relationship with REMAX to provide national marketing, branded print, and promotional solutions to their 65,000 agents. This is an excellent example of us growing share and moving from a transactional vendor to a recurring revenue managed services partner. And our MPX and DPX solutions added Delta Dental and Albertsons as customers, too. Our telesale centers continued to cross-sell, delivering record average order value. Combined with our enterprise efforts, we've signed more than 175 cross-sell deals, totaling $11 million in total contract value. The results are clear, even amidst the COVID fog. We're winning new business across all our divisions, delivering record cross-sell performance, selling our existing solutions to existing customers, while adding new customers and distribution partners. This continued success gives us confidence that we'll be able to deliver sales driven revenue growth in the low to mid single digits with adjusted EBITDA margins of 20% or more over the long term. Now on to some segment details. Our payments business continues to perform well and delivered 15.6% revenue growth over prior year. We are well positioned in our receivables, payables, and SMB cash management businesses where we're winning new clients in market share and benefiting from positive secular outsourcing trends as firms focus on speed and efficiency in accounts receivables. We continue to see new and longstanding customers shifting volume to the safety of Deluxe due to our strong balance sheet and trusted service levels. Our cloud and promotional solutions divisions continue to experience the greatest COVID-related impacts. And accordingly, we expect revenue and profit growth to lag the recovery due to reduced discretionary spending. In cloud, this impact is visible in data-driven marketing revenue, where mainly financial institutions have deferred campaign spend. We believe that financial institution spend will return, And in fact, we saw increased demand in Q3 versus last year's quarter. We've also signed new financial institution customers as well. While our incorporation and website services have experienced weakened demand, we continue to focus on adding new relationships to deliver our incorporation and website services, including the Hartford and NFIB. Our promotional solutions delivered sequential quarterly improvement in revenue while driving significant benefit to adjusted EBITDA margins. While we did not repeat the benefit we saw from PPE in Q3, we did experience positive sequential growth and what we call our business essentials, product area, forms, and more that businesses use to operate. We also find several new customers focused on our managed brand services program giving us more confidence in our future profitable growth. Now on to checks. As anticipated, the secular decline in the checks business sequentially improved during the third quarter, consistent with the pattern of previous economic downturns. We continue to see an increase in new check customers resulting from new business startup. We're encouraged to see self-service and digital order volume acceleration in the third quarter, proving our digital strategy works. Competitively, we're winning new check customers at a rate faster than before, and we renewed a top five check customer. Our financial strength is a key factor here too, just like in payments. The uncertainty of the pandemic continues, and as such, we will not provide detailed outlook for the fourth quarter or full year 2021 today. Keith will provide some detail on our future expectations, which reflect today's environment. The macro environment remains challenged as we're in the midst of a second wave of COVID. Most importantly, given the work we've accomplished and the results we've delivered despite the ongoing challenges, I feel good about our relative position in the market, and we continue to believe total company adjusted EBITDA margins will remain at our long-term target of 20% or better. Lastly, I want to emphasize our team has delivered better than expected performance, again, despite the pandemic. Deluxe remains financially sound. We expanded margins almost 300 basis points, paid our dividend, paid our revolver down to the pre-COVID level, have the lowest net debt in more than two years, and our sales engine is working. Here's Keith.

Thanks Barry. Good afternoon everyone and welcome Heather. As Barry noted, our strategy is working and we are seeing the results. We delivered strong sequential performance in the third quarter despite the continued challenging environment. We've strengthened our financial position while simultaneously advancing our business transformation. Q3 total revenue declined 11%, or $54.1 million, to $439.5 million as compared to the same period last year. This is a sequential improvement of 600 basis points from the Q2 decline rate. While we did benefit from sales-driven growth, it wasn't sufficient to overcome the impacts of the pandemic. Importantly, and similarly to last quarter, we took assertive actions in the quarter to address the loss of revenue and change in mix. These expense actions improved adjusted EBITDA margins by 290 basis points sequentially to 23.3%. Some of this improvement will not repeat in Q4, but we do expect margins to remain in our long-term range of greater than 20%. The third quarter revenue decline was partially offset by new and cross-sell wins. The reduction in revenue and the change in mix did affect our results. Gross profit margin for the quarter improved 160 basis points from the prior year with the loss of lower margin revenue in our promotional and cloud segments. SG&A expense declined $14.4 million due primarily to lower commissions, personnel exits, 401K match suspensions, and restructuring actions. Interest expense declined $3.6 million due to lower interest rates on higher borrowing levels compared to last year. All this together increased operating income to $44.4 million. Net income of $29.4 million increased from a net loss of $318.5 million in Q3 2019. Last year's net income included non-cash asset impairment charges for goodwill and certain intangibles, totaling $391 million. Our adjusted EBITDA for the period was $102.5 million, $16.8 million lower than the same period last year. The adjusted EBITDA margin declined 90 basis points to 23.3% on a year-over-year basis. but sequentially increased by 290 basis points compared to the second quarter. Now, on to segment details. Payments revenue grew compared to last year by 15.6% to $74.7 million, with Treasury management revenue leading the growth in the quarter. As expected, we continue to experience softness in our payroll business because of elevated unemployment levels. We expect Q4 revenue to grow sequentially and be single-digit on a year-over-year basis. Adjusted EBITDA margin decreased to 22.4%, primarily due to increased costs related to last year's large client. We anticipate adjusted EBITDA margin pressure to continue into Q4 due to lapping of one-time hardware sales and outsource deals in Q4 2019. as well as expected COVID-related client implementation delays. Cloud solutions revenue declined 20.3% to $63.8 million from last year. Data-driven marketing solutions revenue sequentially improved from last quarter, as financial institutions slowly reactivated their marketing campaigns. Web and hosted solutions experienced declines related to the loss of customers discussed last year, expected attrition from our decision to stop investing in certain product lines, plus the economic impact of the macro environment. Adjusted EBITDA margin increased to 25.7% as we benefited from mixed shift and cost reductions. We expect the loss of revenue associated with Q4 2020 product exits will continue to impact the business into 2021, but we anticipate cloud margins to remain healthy in the low to mid-20s range. Promotional solutions revenue declined 20.3% to $124.9 million from last year. Compared to prior quarter, revenue grew about 6%, and adjusted EBITDA margin expanded 260 basis points as the mix shifted and costs were removed. In the case of promotional solutions, we see the pullback most acutely in marketing and promotional solutions, where revenues are tied to events and branded merchandise. We believe the business will continue to improve, but we are not expecting a rapid recovery until COVID-19 impacts abate. Check revenue declined 8.4% from last year to $176.1 million due to the secular decline combined with the pandemic. Adjusted EBITDA margin decreased to 48.3% as a result of higher commissions on referrals and technology investments in support of our One Deluxe strategy. Check recovery rates in Q3 likely benefited from some delayed Q2 volume, and we expect revenue recovery to be slightly lower in Q4 compared to Q3 as general economic activity continues to improve. This performance is consistent with the recovery from previous economic slowdowns. Year-to-date cash from operating activities was $166.8 million and capital expenditures were $42.7 million. Free cash flow, defined as cash provided by operating activities, less capital expenditures, was $124.1 million, a decline of $34.2 million. The primary drivers of decline were COVID-related revenue decline, cloud business losses described last year, and expected secular check declines. These were partially offset by lower taxes, integration, and legal settlements. We did not repurchase common stock in Q3, and we expect to repurchase less in 2020 than previous years. We ended the quarter with strong liquidity of $413 million, and our cash balance was $310.4 million. In October, we paid down another $140 million of the revolving credit facility, repaying 100% of our COVID-related March draw. This repayment is not reflected in our reported credit facility balance of $1.04 billion, or cash balance at the quarter end. I think it's important to note that we have consistently built liquidity throughout the year, In addition, net debt has continued to decrease, ending the quarter at $730 million, the lowest level in more than two years, for the second consecutive quarter during a pandemic. I want to pause here. The pandemic has challenged us, but this new management team is delivering. In Q3, we expanded margins sequentially. Our year-to-date adjusted EBITDA margin is at 20.2%. within our long-term target range. As Barry noted, we remain cautious about the pace of the recovery given the uncertainties ahead and the COVID resurgence. We expect the revenue decline to worsen on a percentage basis in Q4 versus Q3 due to COVID-related customer implementation and program delays combined with the impacts of product exits in cloud. However, we do expect to maintain adjusted EBITDA margins within our long-term target of 20% or better. Our bold actions and winning strategy maintain the company's financial strength and position us for long-term growth. Our team and business model are highly durable, giving us the runway to complete our historic transformation. As further evidence of our strength, our board approved a regular quarterly dividend of $0.30 per share on all outstanding shares. The dividend will be payable on December 7, 2020. to all shareholders of record on November 23, 2020. I am proud of our financial performance in light of the pandemic. Our financial position is strong. Our strategy is working. We are well positioned to accelerate our transformation and deliver long-term shareholder returns. Now, back to Barry.

Thanks, Keith. I want to build on your comments. and reiterate our remarkable Q3 achievements. We increased margins sequentially, almost 300 basis points. Net debt declined to the lowest level in more than two years. We expanded liquidity with cash from operations while fully repaying our COVID-related draw on our revolver. We declared our regular dividend. Our payments business grew 16 percent, and we're confident we'll be a double-digit grower over the long term. Our one Deluxe sales strategy is working. By our estimates, we've been a sales-driven growth company for three consecutive quarters. The strength of our balance sheet and fiscal responsibility is helping us win a new business and positions us well for the future. COVID may have temporarily slowed our progress, but we still believe Deluxe will be a low- to mid-single-digit revenue growth company with margins in the low- to mid-20s over the long term. We're proud of our progress in the absolute and especially in light of COVID. Finally, I want to recognize the extraordinary contribution of my fellow Deluxers. The team has risen to the unprecedented challenges of COVID and continue to deliver for our clients. Our team went to work and got the job done. We're a team living our purpose, values, and ownership culture because we're all shareholders too. Now we'll take questions.

Ladies and gentlemen, as a reminder, to ask a question, you will need to press star 1 on your telephone. To withdraw your question, press the pound key. Please stand by while we compile the Q&A roster. Our first question will come from Charlie Strausser with CJS. Please go ahead.

Hi, good afternoon. Hey, Charlie. So if we could talk a little bit about your thoughts on Q4 versus Q3. I remember last quarter you talked about some slight sequential improvements. First of all, do you think Q4 still might show some sequential improvement versus that Q2 number? And then secondly, was there any sort of pull forward from Q4 into Q3 that saw some of the outperforming there?

So, Charlie, you know, we are not providing specific guidance, but let me just give you a little color there. And, you know, we did say at Q2 that we expected Q3 to be a little bit better, and we feel like the numbers hold out that we did better than a little bit better. We saw some nice improvement. We do see impacts of COVID, so we do think that there's going to be a bit of a slowdown in Q4 in the recovery. But, you know, as Keith said, we expect that we'll hold our margins, you know, at 20 or better. But, you know, there continues to be some volatility on revenue. And so I gave you some feedback there on payments specifically, cloud, promo, and checks. And so, you know, we think it's likely to see some slowdown.

Gotcha. And do you think – was there any pull forward at all from Q4 to Q3 that you can –

You know, there might have been, Charlie, but, you know, I think I know you're trying to build a model here. I would just tell you I think that, you know, the most important thing is the company is going to maintain margins here, and the variable will just be, you know, at the end of the day, you know, how much slowdown is from COVID in this Q4 period.

Great. And then just segueing into that, you know, talking about, you know, the slowdown from COVID and, you know, small businesses have been closing, you know, Have you seen, at least from your customer base, have you seen that rate of closures kind of starting to slow at all?

You know what? The first thing I want to tell you, Charlie, is I don't think you should expect that it's going to get as bad as Q2. Now, of course, anything can change, but we don't think it's going to be nearly like Q2, but probably just not as good as Q3. Your specific question, then, is just about small businesses. And you know what, Charlie? You read the same things we do. And I don't have a crystal ball. But we do, you know, I guess the offset from any small business closures that are happening is we do feel pretty encouraged because we do see, you know, a nice improvement in new business starts in parts of our business that help businesses incorporate. And, of course, in our tech business where we're seeing, you know, significant increase in new customers from new business formation. So while, yes, we're exposed to small businesses, we also think we have sort of a natural hedge on that because we help new businesses expand and get started, and we think there's some bit of balance there.

And then just lastly, on the cloud business, with some of the larger financial customers, what's kind of the tone there? I know you kind of were thinking that you might see some pickup in the back half of the year. Are you still thinking that maybe just get pushed out into the first half of next year, or is that just more you know, them just dialing back their programs more than you thought?

So, you know, in the data-driven marketing business, which has just got really great long-term growth prospects and a great, you know, design, we did say that we thought we would see some improvement in the back half of the year as, you know, the recovery hopefully accelerated. And we think we saw a bit of that in Q3, and we think we'll see a bit more in Q4. But, you know, banks, I think, are being cautious like everyone else. But I think what is most interesting, though, is that, you know, in addition to planning programs for existing customers, we actually added some customers in the third quarter looking to build their business in fourth quarter and beyond. So back to the same point I made earlier, which is, you know, COVID has slowed some things down, but we fundamentally believe, you know, the company's healthy, you know, with good growth prospects on the horizon. and especially in the data space because we're seeing, you know, we're planning those programs right now with financial institutions. They don't happen, you know, at a snap of a finger. So we do have a pretty good insight into, you know, what's coming. And the only question will be, you know, what date do they actually hit the button to send the marketing materials out.

That's fair. Thank you very much for taking my questions. Absolutely.

Thank you, ladies and gentlemen. As a reminder, if you would like to ask a question, please press the star then one key. Our next question will come from Chris McGinnis with Sidoti & Co. Please go ahead.

Good afternoon. Thank you for taking my questions in the next quarter.

Hey, thanks, Chris.

Gary, I was wondering, you touched on 175 cross-selling deals, I think, for the quarter in a dollar amount. Could you remind me of the dollar amount, and could you talk about where you're seeing these cross-selling deals?

um uh wins come through uh in the portfolio yeah and so you know we we highlighted a couple of numbers on sales chris because i think it really highlights the fact that we've done what we said we were going to do so when i came and joined the company i said that we were going to you know pause on acquisitions so we could do integrate the businesses that had been acquired and they were going to build a sales engine so the company could sustain itself going forward meaning selling more of our existing products and services to our existing customers, as well as getting new customers to come and join us. And we shared those numbers to give everyone some perspective on the scale of what we can accomplish. So specifically, our question was about cross-selling, and we said, you know, 175 deals, and we said $11 million from those 175 deals alone. We sold many, many more than 175 deals, but we highlighted those Because one of the questions we hear often is, can the company effectively cross-sell existing customers more products and services? And we're showing you absolutely we can, and it's happening, and we're giving you some numbers to support that. And I'll just – I know you know this, Chris, but this whole model of one deluxe and having a unified selling organization with common platform that can sell the entire portfolio, instead of just peddling one thing at a time, they can sell the whole portfolio – I mean, that's less than a year old. And in that one year of time, we've sold four of the 10 largest deals the company sold in the last decade. And here we are in the middle of the pandemic, and we've sold four of our top 25 targets, as well as getting great, you know, cross-sell results. So the whole point there is that the selling machine that didn't really exist here before exists now, and it's working well. And will we make it better over time? Of course we will. But we've done all of this in the middle of a pandemic, which is why we've got so much optimism about our future.

I appreciate that, Keller. And I think it's clearly evidence that it's beginning to pick up. So congrats on that hard work. I guess if you wouldn't mind just a little bit more discussion around payments. Obviously, I understand the slowdown is around Q4. Would you expect that double-digit growth rate to pick back up in Q1 or barring no increase in COVID, or could that be delayed a little bit longer?

You know what? We're not prepared to give guidance for 21 yet, you know, because of COVID. I mean, you well know that it just provides just a ton of volatility here. You know, the payments business, we've been saying for a long time, we feel very confident over the long term, you know, that it's going to be a double-digit grower. And there may be occasional periods of, you know, a slowdown like we think we're going to see in Q4. But we expect and hope that it comes back in Q1. But we're not worried about the long term. You know, we just think some of this is we've built a big backlog of business. We just have to get on site and our customers help them execute. And obviously, COVID blows that down.

Sure. I understand. And moving on to the checks, just historically, in a time where you're running to an economic challenge period, the bounce back, once we lap the impact of COVID, do you think the secular decline goes away for a little bit? Can you just think about how you're thinking about the checks business longer term? Once we get past COVID, maybe there's a benefit for a little bit.

Yeah, you know, as you'd expect, we look at this pretty carefully. But here's what I'll tell you. The trajectory and the pathway, the shape of the curve, economic downturn, looks a lot like the shape of the curve in every other downturn that we can go back and look at in history. And that is that when the economy slows, there's just less commerce. and much of that commerce is conducted via check, so that if commerce slows down, there's just less commerce, and much of that commerce is conducted via check, so that if commerce slows down, there's just less usage of check, not because the use case for checks has changed, but because the amount of commerce conducting changed. So let's think about, you know, a simple use case to think about, which is a restaurant that's getting provisions at their back door. Truck backs up. There's no way they're unloading that truck with $1,000 of steaks and $1,000 of nice red wine if they're not getting paid. And the way they get paid today is with a check. But if that restaurant isn't open seven days a week, it's only open three days a week right now, they have less provision, so they write fewer checks. But when business comes back, the use case for those checks is unchanged. Just the volume of usage of checks is restored. And so that's why we believe that as the recovery unfolds, we expect that the volume of checks will return and the secular decline will look largely like what it had before. Will there be a giant spike? We're not anticipating that because that restaurant that didn't buy provisions because they're only open three days a week isn't going to suddenly be open 10 days a week. There's only seven days in a week. we feel pretty confident about check, you know, ultimately we're coming back to normal secular declines because the use cases for all of those checks have not been changed by COVID.

I appreciate that. And you touched a little bit on some e-checks, the product doing well. Can you just expand on how clients are maybe, you know, working with that in this environment? It seems like it's kind of a perfect timing to maybe push that more.

It is perfect timing. It was great timing before, even better timing now. And I think we are pleased with customer adoption. Obviously, we want to push even harder. But the very notion that you can be far more efficient, you don't have to print the check and put an explanation of what you're paying into an envelope with a stamp and take it to the post office and wait for it to be reconciled. Our system is digital end-to-end. where that explanation of benefits or reconciliation statement travels with an electronic version of a check and that accounts receivable person can print the check and deposit it if that's their methodology with all the other checks or convert it real time into ACH or other electronic means and be able to do the reconciliation in real time all in a very simple emailable format. And so, you know, we think that that product still has great, you know, great potential, and, you know, we're pleased with the progress.

Great. In the release, you mentioned, or, you know, the recent news around the new headquarters and also the Innovation Center in Atlanta. I think in the release, though, it mentioned some cost-saving potential. Can you just talk about those two initiatives and what it does for you, you know, changing your position in those markets?

Yeah, let's start just with the cold facts, the money. And we think both of these moves were actually pretty savvy. And, you know, as an example of us taking advantage of market opportunity, our headquarter facility in suburban Shoreview was obsolete well beyond end of life. and we had a decision to make. We could look at putting up to $40 million of capital into that building to get it back to sort of current standards and be prepared to go forward, or we could exit the site, which is what we chose to do, and we got paid $10 million for the site, and we avoided having to put that capital into the building, instead keeping that dry powder available to us to invest in growing our payments and our cloud business. We're going to move downtown. It's in downtown Minneapolis in a far more efficient space, and it's going to be much more attractive for us to hire next-generation workers as we become more of a tech company. That's our tagline, trusted business technology. And being downtown, access to skyways, restaurants, nightlife, we think is going to be very appealing over long-term for the employee base that we're looking for. And similarly in Atlanta, we were able to take advantage of a very unique opportunity whereby we could expand our footprint but also use the space to bring a, you know, customer experience center together where we can bring customers to co-develop products with us and get to know them better and have them, you know, visit with and work with you know, some of our business unit leaders, our product managers, application development engineers, and others to really help co-develop the future. It's a great example about our company leaning forward and leaning into becoming that trusted business technology company. You know, every significant tech company has something like that because they value that interaction with customers, not only to develop the next product but deepen the relationship and also get real-time market feedback. And so we can do both of those very economically, you know, and at the same time, you know, we have announced we've closed 50 of our 80 other sites across our footprint to become much more efficient. Something else I said we would do, you know, early when I got here, we said we were going to do it, and we did it. And we're going to concentrate, you know, more talent in these hub locations of Minneapolis, of course, headquarters, Atlanta Tech, and Kansas City, really operations hubs, operations hubs.

I appreciate that. And one last question, if you don't mind, I apologize. Just around the payment exchanges that you've talked about, can you just talk about any progress that you're seeing? I know it's a difficult environment, but it seems like a big opportunity for you.

Yeah, I mean, the underlying product that's in the exchanges are this digital check, this e-check product. And, you know, we said we had a couple of nice wins that we can announce. We've had more than we can announce, of course. But, you know, we announced that Albertsons and Delta Dental were joining and, you know, are going to be using that solution. And we think that's really great because it tells you that the platform has great use, obviously, in health care, which we've been talking about for a while, but also the broader market when you see that with Albertsons. So, you know, we continue to see, you know, progress and adoption there. And we think we're incredibly well positioned as this, you know, as COVID really passes. for that digital acceleration.

Great. Thanks for taking all my questions, and good luck in Q4.

Thank you.

Ladies and gentlemen, thank you for participating in today's question and answer session. I would now like to turn the call back over to Ms. Heather Davis for any further remarks.

Thank you, Operator. I'm thrilled to be here at Deluxe during this exciting transformation, and I look forward to working with our analysts and investors shortly. Before we conclude, I'd like to mention the following conference where management will present. In mid-January 2021, we will be virtually participating in the Needham 23rd Annual Virtual Growth Conference. Thank you for joining. Until next time, stay healthy and safe.

Ladies and gentlemen, this concludes today's conference call. Thank you for your participation. You may now disconnect.