Doximity, Inc.

Q4 2024 Earnings Conference Call


spk07: Thank you for standing by. My name is Greg, and I will be your conference operator today. At this time, I would like to welcome everyone to Doximity's fiscal 2024 fourth quarter earnings call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you'd like to ask a question during this time, simply press star followed by the number one on your telephone keypad. Once again, star one. And if you would like to withdraw your question, press star one again. Thank you. I would now like to turn the call over to Perry Gold, Vice President Investor Relations.
spk02: Perry, please
spk07: go ahead.
spk02: Thank you, operator. Hello and welcome to Doximity's fiscal 2024 fourth quarter earnings call. With me on the call today are Jeff Tangie, co-founder and CEO of Doximity, Dr. Nate Gross, co-founder and CSO, and Anna Bryson, CFO. A complete disclosure of our results can be found in our press release issued earlier today, as well as in our related form 8K, along with a copy of our prepared remarks, all available on our website at As a reminder, today's call is being recorded and a replay will be available on our website. As part of our comments today, we will be making forward-looking statements. These statements are based on management's current views, expectations, and assumptions, and are subject to various risks and uncertainties. Actual results may differ materially, and we disclaim any obligation to update any forward-looking statements or outlook. Please refer to the risk factors in our annual report on form 10K, any subsequent form 10Qs, and our other reports and filings at the SEC that may be filed from time to time, including our upcoming filing on form 10K. Our forward-looking statements are based on assumptions that we believe to be reasonable as of today's date, May 16th, 2024. Of note, it is Doximity's policy to neither reiterate nor adjust the financial guidance provided on today's call, unless it is also done through a public disclosure, such as a press release or through the filing of a form 8K. Today, we will discuss certain non-GAT metrics that we believe aid in the understanding of our financial results. A historical reconciliation to comparable GAT metrics can be found in today's earnings release. Finally, during the call, we may offer incremental metrics to provide greater insights into the dynamics of our business. These details may be one time in nature, and we may or may not provide updates on those metrics in the future. I would now like to turn the call over to our CEO and co-founder, Jeff Tangny.
spk06: Jeff? Thanks, Barry, and thank you everyone for joining our fourth quarter earnings call. We have three updates today, our financials, network growth, and client summits. First, our top line. We delivered $118 million in revenue for the fourth quarter of our fiscal 2024, beating the high end of our guidance range. For our full fiscal year, ended March 31st, we had $475 million in revenue and grew 13% year on year. Of note, our top 20 clients once again grew the fastest at 22% in fiscal 2024. These clients include most of the top 20 pharmaceutical companies who know and measure us best. Our bottom line was strong in Q4 with an adjusted EBITDA margin of 48% or $56 million, which was 10% above the high end of our guidance.
spk08: Our free cash flow was a bit higher still at 60%. For the full fiscal year, our
spk06: adjusted EBITDA grew 25% from $184 million to $230 million year on year. Our adjusted EBITDA margin was 48% for the year, up from 44% the prior year. To reinvest this growing cash flow, our board has authorized a new $500 million share buyback program. At the same time, we'll continue to grow our internal R&D investments in AI and commercialization. Okay, turning now to our network growth and engagement. In fiscal 2024, we added over 400,000 registered healthcare professionals to our platform. That's our second biggest growth year ever, rivaled only by our COVID search in 2021. This recent growth shows how at more and more hospitals nationwide, we're becoming the standard tool for calling patients, checking calendars, and looking up colleagues. We've also extended our reach among nurse practitioners, NPs, and physician assistants, PAs. We're proud that now over 60% of the roughly 550,000 NPs and PAs in the US have joined our network. This is in addition to the 80 plus percent of US physicians on our platform. Our engagement also hit a new high water mark in Q4. Our unique active users on a quarterly, monthly, weekly, and daily basis were all up double digit percentages year over year. Notably, our daily users grew the most, underscoring how much our personalized newsfeed and EHR integrated workflow tools continue to gain share and daily use among healthcare providers. Our newsfeed continues to be our most used feature. Last quarter, over 900,000 unique prescribers scrolled our feed to keep up on the latest developments in their fields. Our workflow tools also saw record engagement in Q4 with over 580,000 unique active prescribers. But don't take our word for it. Just take a look at our reviews. Our app has over 165,000 reviews on the Apple App Store and is one of the highest rated medical apps at 4.8 stars. Okay, turning now to our recent physician and pharma client summits. In March, we hosted our 12th annual Physician Tech Summit in San Francisco. It was great to roll up our sleeves for two days and test new software alongside 150 of our nation's top digital doctors. AI took center stage as Doximity GPT, our popular HIPAA compliant medical writing assistant, won the top marks of the weekend. We are all in on AI applications for doctors and we'll continue to lean into our R&D investment here. To that end, today we're delighted to announce a new integration with Perplexity, the AI answer engine that can respond to questions with the latest publicly available sources and citations. With this integration, physicians on Doximity can ask about a recent guideline change and see the latest answer along with a quick link to the Medical Society website where the full guideline is posted. Unlike other popular AI models, this gives doctors the latest up to the minute information and its sources. Our physicians tell us that this ability to easily double check their sources is a key requirement in making clinical decisions. Last week, we hosted our annual Pharma Client Summit in New York. Over 30 marketing leaders from the largest pharmaceutical companies in the world joined us to discuss the latest trends in digital marketing and to take a closer look at our new client portal. Our clients have always appreciated our white glove service and industry-leading ROI. Now they're also excited about the AI optimizations and time savings our tech can bring them. As one of our clients put it, they want Doximity's data and AI to tell them how to run their programs, not the other way around. Last quarter, we completed a whopping 124 ROI studies in our client portal, leveraging our seamless IQ via sales data integration. That's roughly three times as many as we did all last year. Our median ROI continues to be greater than 11 to one, but the months of back and forth data gathering now takes just a few clicks. A portal is now available to about 20% of our Pharma brand clients, up from 10% last quarter. We continue to make steady progress in this multi-quarter evolution following the well-tested ad platform design
spk08: and playbook of other tech companies. Reporting and insights, we rolled out last quarter.
spk06: This quarter, we've introduced purchasing and pricing capabilities. The third phase, content creation and optimization, will begin later this year. It's been nearly six months since we began beta testing our portal with clients. We appreciate the advice from many industry experts to stay up market and do it right. So far, our existing clients love our clients our tech and transparency. They're giving us a seat at their strategy table like never before. And over time, we're excited to unlock and serve a much broader swath of customers with a more automated platform. Okay, I'd like to end by thanking my Doximity teammates who continue to work incredibly hard to care for those who care for us. With record engagement among healthcare professionals, the long-term value of what we're building together has never been greater. I'm proud to be on this journey with you. And with that, I'll hand it over to our CFO, Anna Bryson, to discuss our financials and guidance. Anna?
spk10: Thanks, Jeff, and thanks to everyone on the call today. Fourth quarter revenue grew to 118.1 million, up 6% year over year and exceeding the high end of our guidance range. Full year revenue grew to 475.4 million, up 13% year over year. Similar to prior quarters, our existing customers continue to lead our growth. We finished the quarter with a net revenue retention rate of 114% on a trailing 12-month basis. For our top 20 customers, net revenue retention was higher, at 122%. So our biggest, most sophisticated customers remain our fastest growing. We ended the quarter with 296 customers contributing at least $100,000 each in subscription-based revenue on a trailing 12-month basis. This is a roughly 1% increase from the 294 customers that we had in this cohort a year ago. And these customers accounted for 90% of our total revenue. Moving forward, we will be increasing the revenue threshold for our customer count metric. We believe a metric that better represents the health of our business at this scale is the number of customers contributing at least $500,000 each in subscription-based revenue on a trailing 12-month basis. We ended the quarter with 98 ,000-plus customers. This is a 23% increase from the 80 customers that we had in this cohort a year ago. And these customers accounted for 81% of our total revenue. Turning to our profitability, non-GAAP gross margin in the fourth quarter was 91%, versus 90% in the prior year period. For the full fiscal year, non-GAAP gross margin was also 91%, versus 90% in fiscal 2023. Adjusted EBITDA for the fourth quarter was 56.4 million, and adjusted EBITDA margin was 48%, compared to 48.9 million, and a 44% margin in the prior year period. For the full fiscal year, adjusted EBITDA was 230.5 million, and adjusted EBITDA margin was 48%, compared to 184 million, and a 44% margin in fiscal 2023. We are proud to continue to run a very profitable business with 25% -over-year growth in our bottom line. Now turning to our balance sheet, cash flow, and an update on our share repurchase program. We generated free cash flow in the fourth quarter of 62.3 million, compared to 45.6 million in the prior year period, an increase of 37% -over-year. For the full year, we generated free cash flow of 178.3 million, compared to 173.4 million in fiscal 2023, an increase of 3% -over-year. As a reminder, we have utilized our NOLs and are now paying cash taxes at a rate of roughly 25%. We ended the year with 763 million of cash, cash equivalents, and marketable securities. During the fourth quarter, we repurchased $21.7 million worth of shares. For the full fiscal year, we repurchased $284 million worth of shares at an average price of $23.19. These share repurchase efforts have decreased our fully diluted shares outstanding by .5% since Q4 of last year. We completed all remaining authorized share buybacks in April, and today are announcing a new $500 million share repurchase program that will be open-ended. We believe repurchasing our shares is a valuable use of the incremental cash we generate above what's needed to reinvest in the business. Now moving on to our outlook. For the first fiscal quarter of 2025, we expect revenue in the range of 119.5 to 120.5 million, representing 11% growth at the midpoint. And we expect adjusted EBITDA in the range of 55 to 56 million, representing a 46% adjusted EBITDA margin. For the full fiscal year, we expect revenue in the range of 506 to 518 million, representing 8% growth at the midpoint. And we expect adjusted EBITDA in the range of 238 to 250 million, representing a 48% adjusted EBITDA margin. Finally, one housekeeping item. In fiscal 2025, we expect stock-based compensation to increase from roughly 10% of revenue to roughly 12 to 13% of revenue as we continue to invest in and grow our team. That said, we expect the dilution impact to be low at less than 1% of shares outstanding prior to any buybacks. Now I'll provide more color on our outlook. Our annual guidance assumes growth of at least 10% amongst our pharma customers and flattish growth amongst our health system customers. Our pharma business, which represents over three quarters of our revenue, continues to outperform the roughly 5 to 7% growth rate of the overall HCP digital market. We believe this outperformance is due to our record engagement, industry-leading ROI, and continued innovation. Speaking of innovation, we are excited by the long-term potential to unlock even more growth for our pharma business with our new client portal. However, given this will be our first upsell season with it, we are assuming no material revenue impact in our fiscal 2025 guidance. With regard to our health system customers, renewal rates remain strong, but we are seeing less expansion and new business. Hospitals today are focused on a post-COVID return to profitability, which we believe is more of a near-term headwind caused by the pandemic, inflation, and labor shortages. We are, however, encouraged by a recent McKinsey study, which estimates that health systems profits will rebound and grow by an 11% CAGR over the next four years after less than 5% growth this past year. As far as visibility into our fiscal 2025 guidance, we continue to see a trend toward more upfront buying on proximity. This has led to us beginning each year with a higher percentage of revenue under contract or booked than the prior year. As of today, we have over 70% of our subscription-based revenue guidance for fiscal 2025 under contract. This compares to over 65% at this point last year and over 60% at this point two years ago. To date, we have focused our commercial efforts on the universe of pharma brands with over 100 million in US sales, a strategy aligned with the white glove nature of our business model. Looking ahead, we're excited by the opportunity our portal will bring to further expand our offerings to the long tail of pharma brands. There are roughly 470 brands with less than 100 million in US sales, and today they represent only about 8% of our total pharma revenue. We think this could be substantially higher in the long term. The portal also brings an ability to expand our reach to other small and medium-sized businesses in healthcare, such as medical devices, diagnostics, and digital health. We look forward to partnering with more brands and companies as we continue our evolution towards being both high-tech and high-touch. With that, I will turn it over to the operator for questions.
spk07: Thank you. And at this time, I would like to remind everyone, in order to ask a question, press star one on your telephone keypad. Once again, star one. And in the interest of time, we ask that you please limit yourself to one question and one follow-up. Thank you in advance. And we'll pause just a moment to compile the Q&A roster. And it looks like our first question comes from the line of Brian Peterson with Raymond James. Brian, please go ahead.
spk18: Thanks, guys, and congrats on that strong quarter. So I wanted to ask on the cohorts, I agree with you that the 500K is probably a better metric as it covers 81% of the revenue. But if we look at, they call it 200 or so customers that are paying you more than 100K, but less than 500K, how much of the, or how many of them do you think would be a good fit to spend over 500K eventually? Any comment on that?
spk10: Sure, thanks for the question, Brian. And yeah, I think too, the point you just made, listen, we're in a phase of growth today that's mostly led by scaling our larger existing customers. I think one of the trends that we've seen over time is that that cohort of customers, the cohort of customers that are spending more than $500,000 with us continues to represent a growing percentage of our overall business. So today it's at about 81%. And if we look back last year and the year prior, it was only about 76%. So a big part of our growth has been doing exactly what you just referenced and getting those customers from that say 100 to 500K threshold up to the 500K plus threshold. We've done a ton of analysis on this. We believe that there are a long tail of pharma companies and health systems that we could help continue to graduate into that bucket. Without giving kind of further specifics around the exact number, I think that there is plenty of room for us to grow in this 500K plus cohort.
spk18: Good to hear. And Anna, just on the guidance in terms of seasonality, looking at the June quarter, it's guided to up a few percent sequentially. Any delta on what's driving that versus what we saw in June, maybe the past few years? Thanks, guys.
spk10: Yeah, sure, Brian. So as I mentioned last quarter, we did see a higher mix of new products and new brands during our annual buying cycle. That included a $10 million plus brand that was actually a new brand for us and 100% growth year over year in our newer modules. So these programs had contractual launch timing that was more weighted towards spring, which did lead to a softer than typical Q4, but a nice step up into Q1 as those programs are now live and it's contributing to the strong 11% growth guide that we're seeing in Q1.
spk07: Thanks, Anna. Thank you, Brian. And our next question comes from the line of Scott Berg with Needham and Company. Scott, please go ahead.
spk04: Hi, everyone. Nice quarter here. Thanks for taking my questions. Jeff, you had given a number of adoption metrics from non-physicians on the platform in the quarter and the progress that you're making there. I guess the question there's kind of a two part is, one, do you think you can get those usage and adoption rates over time to be similar to what you see with physicians today and then two, how do you think about your ability to monetize these additional people that are on the platform? Is that opportunity, I guess, does it differ at all from kind of the historical viewpoint of the platform? Thank you.
spk06: Thanks, Scott. Yeah, this is Jeff. I'll reply. Yes, we're probably over 60% of NPs and PAs in the US. In terms of our ability to monetize NPs and PAs, frankly, they're substantially similar to physicians, right? They have prescription rights in nearly every state and in terms of our biggest clients, they're actually in many ways topping their target list. So we're excited to be over 60% of NPs and PAs. Historically, we haven't done as well with them and I will tell you what it boils down to, they're a little less proud of their resumes, right? We began being this great service to showcase your curriculum VT and all of your publications and all of your clinical trials. NPs and PAs tend to have less of that having had fewer years of education but they are heavy, heavy users of our Doximity Dialer, telehealth service, of our calendaring service, of our messaging service. And so as our workload tools continue to gain adoption, have new hospitals roll us out, we're now in 17 of the top 20 hospitals that have our enterprise IT platforms in place, we see greater and greater adoption amongst them. And this year, we're gonna be focusing more on NPs and PAs specifically. So we haven't announced it in the comments but we have been putting together a what we call NP Navigator to help NPs choose the right schools and training programs for them to go to. This is something that's been a real hit with our physician audience. We get over 90% of graduating physicians to come use our, what we call residency navigator. So we have over a thousand NPs who've provided us feedback on their schools and programs. And I think it'll be a real service to the NPs and PA and the community to be able to make better choices as they decide where they're gonna move to in the country to do their training. So we'll continue to lean into, I think other non-physician audiences. And frankly, we are increasingly a network for all of healthcare, all healthcare professionals, not just physicians.
spk04: Very helpful, thank you, Jeff. And then, Ana, in your guidance, you had mentioned revenue from pharma customers is contemplated in your guidance to be up 10 plus percent year over year and your non-pharma, we'll call it more hospital-based revenues, is expected to be about flat year over year versus in 25 versus 24. I guess as you think about those revenue streams, how can you jumpstart that to maybe show a little bit more modest growth from that segment? Or is there some limitations in the end market across the numerous products you have there that might drive that growth rate for a while?
spk10: Yeah, sure, Scott. So, I'll start by saying hospitals have had a tough few years, it's no secret, right, with the pandemic and inflation. And I think we have to remember that the public health emergency only ended in May of 2023. So hospitals today really are focused on this return to profitability and we believe this is much more of a near-term headwind. We have seen less new business expansion because of that, but the good news is our renewal rates remain really strong and our enterprise telehealth business continues to perform very well and drive strong engagement. And then as we kind of think about that market over time, we are really encouraged by the recent trends and forecasts by McKinsey for a rebound in health system profitability. So we do believe that this is much more of a near-term headwind that is caused just by a post-COVID return to profitability for health systems. And we believe strongly that this end market can be a good grower for us over the long term.
spk08: Great,
spk04: thank you for taking my questions.
spk10: Thanks,
spk07: Scott. And our next question comes from the line of Jared Haas with William Blair. Jared, please go ahead.
spk17: Yeah, thanks for taking the questions. This is Jared Haas on for Ryan Daniels. Maybe I'll just ask a follow-up to kind of put a finer point on that health system commentary. You know, I'd be curious how you're thinking about any opportunities from a product development perspective, given those sort of margin challenges that that industry is facing, thinking about solutions to actually help address those issues, right? Whether it's through better revenue capture, helping those health systems lower costs or drive operating efficiencies, anything like that that sort of informing your product development initiatives to kind of be a solution to their problems.
spk06: Thanks, Jared. This is Jeff, I'll take that. Yeah, we remain very vested long-term in serving hospitals in the hospital market. And listen, as Anna just said, we think their return to profitability will be swift. And they're the great clients, loyal clients, long-term for us. So we wanna continue to help them. I don't know, I don't wanna give too much away in terms of our product pipeline and roadmap. We do spend a lot of time with our hospital clients developing new ideas, new products. And suffice it to say, I think we have some good things cooking there. We just did our hospital advisory board a month ago, which brought, I think, the top hospitals from around the country together with us to brainstorm on these things. The one thing I will highlight is in regards to recruiting, which remains a big challenge for hospitals keeping talent, labor shortages, we have been using GPT to help us personalize their job listings and posts for the individual end physician or nurse or MP or PA. And we're seeing that GPT does do better, it gets better click rates than just the general posting. So wouldn't it be nice if every time you got presented with a job opportunity that it was personalized for you in a way that you can quickly flip through and adjust. So we're excited about what we call it recruit GPT here internally. We're really excited that the click through rates we've seen here do significantly better. And our clients, of course, are excited about this as well because they get more applications, more candidates and more help filling a lot of those positions that they have open.
spk17: Okay, yeah, that's great. Appreciate the color there. And then maybe I'll ask a follow up on the pharma side and specifically the comments around your optimism of getting into the smaller biopharma segment of the market. Could you just kind of walk through how you would think about sort of the commercial efforts in the SMB segment of that market? Any differences or nuances as to how you would go after that customer segment versus your traditionally larger pharma manufacturer client base?
spk06: Sure, thanks, Jared. So let me just start by saying I'm incredibly enthusiastic about our portal, especially having just spent time with 30 of our biggest clients last week. And just after they see all the different ways we can optimize and measure and provide them these 124 ROI studies with just a few clicks instead of just once a year and a torturous three months data merging process. Yeah, they come to us and say, you know what, can you just tell me what to do? Because we really are in a position to help them figure out the right voice, the right channel, the right way to optimize getting words out about their new clinical studies and other things. I think that's even more true with the smaller mid-tier pharma companies because they don't have the legions of consultants and agencies and others to really help them optimize and do all that. And our portal can do a lot of that for them. Now, the thing that we're still missing and building today is the ability for them to actually upload their content, which I think will be an important piece. And it is something that, as I said, will be later this year. So I think we have small forecasts for what this will do this year. But as I look to future years, I mean, today, as Anna said in her prepared remarks, only 8% of our revenue, subscription revenue, comes from these smaller firms. And when you look at other companies, it's usually a much higher percent. So we're very excited about what we can do there. And I would say that the most excited clients we have have been the mid-tier companies because they don't already have all the consultants and others producing these analytics for them. And now with the click of a button, they can see it. They can take it to their CFO. It's somewhat magical for them. And I think we've seen technology do similar things in other tech companies.
spk07: Great, thank you, Jared. And our next question comes from the line of Richard Close with Canaccord Genuity.
spk19: Richard, please go ahead. Yes, thanks for the questions and congratulations on the report. Anna, I was wondering, on the first quarter, in the year revenue growth guidance, I know you addressed the first quarter in terms of timings of launches, but curious, why doesn't the 11% growth carry over into the remaining quarters for the year? If you could just provide some details on what went into the, I guess, the rest of the year.
spk10: Yeah, hey, Richard, thanks for the question. So, as I said in my prepared remarks, we're entering the year with the strongest backlog we've ever had, with over 70% of our subscription-based revenue already under contract. And we're really happy, as we said before, with how the upfront went with our pharma business and the fact that we're guiding to this 11% growth in Q1, where we have strong visibility in two. But as we think about the back half of the year, it is more dependent on our upsell season and the next upfront season. And as we've said before, we're just gonna be more prudent as we think about guiding to the dollars. We don't yet have booked, given we are still in an environment where we're facing macro uncertainty.
spk19: Okay, that's helpful. And then clearly, obviously, there's a lot of opportunity in this provider channel for you to market for pharma. But I saw a recent survey that indicated maybe some marketing dollars going by pharma into the payer channel, maybe to highlight drugs with payers and get coverage, whatnot. But I'm curious if you have seen this, any insight you can provide on any mixed changes to the payer channel, if this is an opportunity for you, maybe the breakout of the provider segment somewhat, and then also thoughts on any direct to consumer plans that you may have.
spk06: Yeah, Richard, this is Jeff, I'll take that. So yes, within pharma companies, you are seeing entire budgets and teams organized around what they call market access or payer solutions. Because they understand that being on formulary, being a low copay, it's always mattered to this industry. It's not a new phenomenon, but it's an area that where I think they're able to get better data and optimize more now. That plays perfectly into our formulary product, which we talked about in prior earnings calls, but has been a good growth area for us. Essentially, what we're able to do is personalize a message for each doctor or NP or PA about the payer mix that they have and tell them that drug A is covered with these three plans that 80% of your patients are on. And so again, we're able to do that on a per doctor, per prescriber basis, and that has had a strong ROI for our clients and we continue to see good growth there. So we are playing in those payer market access budgets. More broadly, we do reach more and more healthcare professionals, pharm Ds, what are called P and T committee members. And so yes, we are able to extend beyond just physicians now in our reach and add new audiences, I think, for our market access clients. I would regard it direct to consumer. We don't do anything there today, don't have any immediate plans to, but certainly longer term, longer term, that could be an area where we play more. But again, today we focus on the needs of prescribers positions and that's where I think we really stand out as really the leader in the category.
spk07: All right, thank you, Richard. And our next question comes from the line of Glenn Santangelo with Jeffries. Glenn, please go ahead.
spk16: Oh yeah, good evening. Just two quick ones for me. Jeff, first I was hoping that we could unpack a little bit this market growth rate and get your assessment on sort of how that, the industry growth is evolving. Because if I remember correctly, I think last year you sort of characterized the market as mid to high single. This year, you all had been pretty consistent saying five to 7% growth and sort of based on the guidance that Anna gave, it still seems like you're taking some share in the pharma segment and I'm not really sure how I should think about the health system segment. So any color there and then maybe just as my quick followup, and I was hoping just to follow up on a recent question about the 70% visibility app. Obviously, there's 30% to go and I'm kind of curious how you think about that from a renewal versus upsell perspective just so we can maybe assess how confident you may be in that full year guide. Thanks very much.
spk06: Great, Glenn. This is Jeff. I'll take your first question here first. So yes, we have said that we think the market's growing five to 7% this year. I mean, if you look, Zoom way back from, if you just look at the Internet Advertising Bureau and US Digital Advertising through 2022, we basically had 20 years of 20% growth. Now there were a few years that weren't that high of growth, right? Digital marketing does go through macroeconomic cycles, but that over the past 20 years, 20% growth. If you look at our own growth pre-COVID, it really was a mid-teens growth. That was the pharma shift to digital, which is still hugely under indexed. It's still less than 40% that is digital today when again, the Fortune 500 is more like 70, 75% digital. So we think pharma still has a long way to go in this shift to digital. It sped up during COVID, and now it's been slowing down a bit as people of course are back to the more traditional methods. And after a couple of years of pretty heady growth, we're at this five to 7% growth. We do ultimately think it will return back to this mean, this baseline of mid-teens, but again, we're not seeing it yet this year. So I hope that answers your market question. Anna.
spk10: Yeah, Glenn, just quick one on the followup there about the remaining 30% that we don't yet have booked. So our assumptions are that mid-year upsells and new business remains fairly muted. So pretty similar to what we saw last year. And then as far as what we're thinking about for annual buying cycle, we're also assuming it performs pretty similarly to prior years. So if we kind of think about the breakdown of that 30%, certainly more weighted towards renewal.
spk16: Okay, thank you.
spk07: Thanks, Glenn. And our next question comes from the line of Elizabeth Anderson with Evercore ISI. Elizabeth, please go ahead.
spk09: Hi guys, thanks so much for the question. I was wondering, I apologize if I missed it. Did you, how much did pharma and hospitals grow in fiscal 24? Just trying to make sure I'm understanding the trajectory there.
spk10: Hey, Elizabeth. So it's not something we've actually broken out before. And it's not something that we necessarily plan on breaking out in the future. I think we wanted to give a little bit more color this next year, just given the recent dislocation and growth. So I think what I can say is last year, we didn't really see the same dislocation and growth. So that's kind of why we wanted to give more directional color for this year.
spk09: Got it, that's helpful. And could you talk a little bit about your expectations for the gross margin? Obviously you had some nice performance there on the quarter, but it would be helpful just sort of to understand sort of the put-in takes as you sort of roll out the new offerings.
spk10: Yeah, thanks Elizabeth. We do continue to optimize our infrastructure costs and customer support engines. And we're certainly seeing that reflected in our 91% non-GAAP gross margins. I was just gonna take a step back and think about our long-term forecast here. We're forecasting about 85 to 90% for our long-term non-GAAP gross margin. So we're happy to be above that. And I would say we don't expect to see a material change from where we are today in the near term. Got it, thank you.
spk07: Thank you. And our next question comes from the line of Michael Cherny with Layring Partners. Michael, please
spk20: go ahead. Thank you, this is Dan Clark on for Mike. To start just on the health system guidance, has the change healthcare outage come up at all in any of your conversations with health system customers? Like is that factored into the guide at all? Hey,
spk21: this is Nate. So no, we don't really have much exposure. I think little to no impact to change healthcare news. Reimbursement dynamics are not something that our engagement is particularly exposed to. I mean, we have tremendous empathy for physicians trying to run their practices. And I certainly hope this isn't impetus for improvement in industry infrastructure, I'd say. But in general, our workflow products are designed to be useful as long as care is being delivered and doctors to their credit, we're delivering care even while not being reimbursed in a timely manner for it.
spk20: Got it, thank you. And then just a question on pricing assumptions for fiscal 25. Should we expect kind of a similar rate of increase to fiscal 24, thank you.
spk21: Sure, this is Nate again. So on pricing, when we look at our gross drivers, we typically talked about four. We have new modules, which sometimes also of course have new budget. We have cross selling into say new brands or new department. We have expansion of audience members and then we have pricing. And I mentioned pricing four because it's something we do steadily every year, but it's fourth on the list by design. It's a long-term growth driver opportunity that we see. And I think the portal affords us the technology really and the models that can be more sophisticated here to increasingly give us an advantage with high demand users, different times of years and find the win-wins for our partners. Moreover, I think it's the discussion around marketing increasingly moves to ROI and decisions become ROI linked. Our ability to more rapidly deploy ROI studies through the portal also is a positive tailwind for what we can do with
spk08: smart pricing.
spk07: All right, thanks Dan. And our next question comes from the line of Ann Samuel with JP Morgan. Ann, please go ahead.
spk14: Hi, thanks for taking the question. I was hoping maybe you could talk about how you're thinking about balancing both growth and profitability, particularly with growth slowing a little bit here. Historically, you've said that you don't expect much operating margin expansion, but this year, you obviously saw some very significant leverage. Should we be thinking about this rate in the high 40s as the new normal or is that 45% rate that you had kind of talked about longer term still the targeted rate?
spk06: Hi Ann, this is Jeff. I'll take this and Ann may have some comments to add. So you're right. Our guide for the year is a 48% EBITDA margin. So we are guiding above a 45. Listen, we're gonna be spending more on R&D this year than ever before. We're really excited to lean into AI especially for doctors. Our perplexity partnership we just announced, I think, is gonna be really key to help doctors really get medical answers faster and have the right citations that they need to know that it comes from credible sources with the verbatim there for them to go access it. So we're very excited to have that and the data feedback on it's been excellent. Our Doximity GPT has also been a hit. I tell you, we have one hospital that just purchased the product from us and they're actually requiring all of their staff, everyone on their staff to go and do at least one Doximity GPT query and usage because they understand that it's a productivity driver and that you just need to come and try it to understand it and so we think it's great that they're helping drive the adoption of our product out there in the marketplace. We think we'll see more and more of that as hospitals focus on efficiency. But the truth is there's only so much you can spend as an AI application layer company. Big Tech is doing all the heavy lifting really for free for us and that's great for us. We think there's a lot to be done making it HIPAA compliant, making it curated for the medical sources that doctors trust because of course there's a lot of the internet that you should ignore when answering medical questions. So we'll continue to lean into growth there but again the reality is we really get constructive about it we're just at a very efficient place in terms of being able to reinvest this large team. We've got the distribution, we've got the technology. So we're guiding to another 48% EBITDA margin.
spk14: That's great, thank you for the color. And then maybe just one more, you know, Anna you talked about increased visibility over the past two years. I was hoping maybe you could just touch on what's been driving more of that upfront buying. Is that something that you're pushing your customers for or is that a new dynamic that they're coming to you with?
spk10: Yeah, I think really it boils down to the fact that we've just become a key line item for pharma in recent years and as we've continued to grow and continue to scale within our customers and continue to prove high ROI and continue to innovate on our modules, we have our customers continuing to come back and buy at larger scales and willing to actually spend more dollars upfront with us, which is a phenomenon we're really happy about. So it not only gives us better visibility, it also allows us to optimize their programs more. So it's definitely something that we're really pleased with and I think it just goes back to the fact that we continue to have record engagement and industry leading ROI so our customers are willing to commit those extra dollars upfront. Thanks very much.
spk07: Thanks, Ann. And our next question comes from the line of Stan Berenstein with Wells Fargo Securities. Stan, please go ahead.
spk15: Hi, thanks for taking my questions. I think in the prior quarter you indicated traction and bundling newer modules. Can you give us an update on the uptake of those bundled solutions? And also what's client interest in purchasing bundles versus going and buying on a bespoke basis? Thanks.
spk08: Yes, Stan, this is Jeff, I'll take that.
spk06: Yeah, so we are bundling our products together. Again, we see that the more different products a client uses with us, the higher their ROI. It's actually a synergistic effect. And this is similar to what others see with multimodal approaches to reaching folks. And our ability to actually dynamically then weight that so that some doctors care more about formula recovery because their patients can't afford large copays. We can bundle that message, whereas others might prefer to watch a video of a molecule and a study result. And again, that does better. So I think you'll continue to see us work with our clients to have these sort of multi-tactic approaches. They do lead to significantly better results, statistically significant better results. And so you'll see more of that from us.
spk15: Thanks, maybe as a quick follow-up, it sounds like you're moving maybe more down market into this mid-size biopharma space. I mean, that channel has been, I guess somewhat priced out of your platform. You have a premium price platform. Will the move down market require some kind of more competitive price offerings for those clients?
spk06: Yes, Dan, this is Jeff again. Yeah, the short answer truth is our stated minimum for anyone who sends us an email over the transom is that it's a minimum quarter million dollars or $200,000 spent to work with us. And that's just because of the activation energy required on our end to set up a dedicated account manager and work with them on their content and upload it into our system and produce the reports and do the follow-up meetings and so on. And so on. Again, this is not something that we are putting numbers in this year's forecast around. I do think in future years, we will automate some of those functions so that we can go and service a $100,000 client and do it efficiently in a way that leverages a lot of the tools that probably already familiar with using from other companies.
spk08: Great, thank you.
spk07: Thanks, Dan. And our next question comes from the line of Stephanie Davis with Barclays. Stephanie, please go ahead.
spk11: Hey guys, I'm Ashley McClure and thanks for taking my questions. Jess, let's pull on that last thread. So what learnings have you had in the relative data self-service platform? How has engagement been? How have you tweaked the offering based on what was initially given versus what the feedback was? And given you've now rolled it out to an extra 10% of your client base, and I'm going to guess the initial 10% of clients were probably larger clients, what are you paying the closest attention to in terms of potential feedback you could be getting since this is more so going to be a product for the lower end clients?
spk06: Great question, Stephanie. Talked about, it's been a lot of fun for me working on this poor rollout. Clients just love the transparency, the use of really good looking technology to make their jobs a little easier. I will say that the reporting, I think we got pretty good, really the first shot out of the gate. They were impressed by our ability to understand the right time of day for their target audience, understand the words that click. This is words that they should be putting into their messages and headlines given those doctors' affinity. And again, the ability for us to do this for their cohorts of 3,300 targets and to make that very personalized. Again, they love the reports and the insight it's given. And just those reports alone have led to a halo effect with those clients where, again, even though we didn't have the ability for them to come and purchase anything on the platform, they were calling us up more and actually purchasing more through our traditional email back and forth of contracts. And so I think we've had a halo effect from our reporting already and that's gone well. I'd say in the bigger accounts, when it comes to talking about ROI or what they prefer to now say, ScriptList, I think it's been a real unlock for us to realize that we need to also speak with their BI&A teams, basically their analytics teams in-house or the consultants that they hire to walk them through the process and the math and to let them actually bring in the data on their own, download it so that they can audit our data. And again, once that's been done by one of these large accounts, I think it just becomes natural that this is the marketing science approach to looking at how we do marketing and these are the results in the ROI. But it does take that time to go and again, walk each client through the process, show them the numbers, let them audit the numbers. And this is why we can't just go from 10% of our clients to 80% overnight. We need to go and again, many of them we have five, 10 years worth of history and data with. We wanna have that all there for them to go and learn from and optimize. As I look ahead, I'm really pleased with the reaction they had last week to having pricing data in the platform. I think that that really is where they spend a lot of their days and meeting with their partners and they do think about, again, their ROI and the insights. What that takes is from just being in what they call their AOR camp, their agency of record where they do all their creative, to also being inside their media buying camp where they think about where they spend their money. And the reality is today, they're very spray and pray. It's a pretty wide dispersion when it comes to doing HCP marketing across, usually it's a few hundred different partners or platforms. And we think that with what we're doing, we really should be a much higher percentage of that, like other mainstay internet companies are. And so we can continue to do that. So anyway, I hope that that helps answer your question, but I'm very excited to help them now with that pricing and optimization.
spk11: No, that's super helpful. When I think about, I guess, Anna, maybe this is a good one for you and I'll try to include you in the conversation. I look at your metrics and the NRR and the large client metrics. It looks like your top customers are really becoming a bigger part of the go-forward growth algorithm. So Anna, if you were going to start baking in some of these self-service portal lists from the smaller clients, is that a function of time? Is that a function of crystallizing a purchasing motion on the portal? Like, what do you need to get there?
spk10: Sure, Steph, thanks for the question. So yeah, I'll just say right now, we're really focused on the three phases of rollouts of the portal. So right now, we're just really focused on doing it right and getting our customers acclimated with the portal. As far as what it kind of takes to get that next lift and the kind of SMB customers that we had talked about, it's probably going to be a fiscal 26 and beyond type measure. But I'd say that if we think about that universe of brands that I mentioned in my prepared remarks, so those brands that have less than 100 million in US sales as just one piece of that SMB pie that the portal can help us a lot further, that cohort makes up only about 8% of our former revenue today, right? So if you look at other digital marketing companies with more accessible platforms, the platforms more similar to the portal, that number can be multiple tier. So we really do believe that this can lead our next evolution and growth. However, it's just going to take some time for us to get our customers onto the portal and we really want to make sure that we're doing it right.
spk11: Awesome, thank you so much. Looking forward to seeing what the self-service portal does.
spk07: Thanks, Stephanie. And our next question comes from the line of Jack Wallace with Guggenheim Securities. Jack, go
spk03: ahead. Hey, thanks for taking my questions. Just wanted to get further the conversation around the self-service portal and the sharing of data back and forth and the attribution of the script list driven by your platform. And thinking through this as we support all maturers and the relationships and the data sharing between you and your customers improves. As you're able to improve more attribution to have more kind of wood behind the arrow improving the ROI, should we be thinking about this as an argument for increased price as the ROI is increasingly believable and thinking more specifically around the upsell functionality within the portal with whether it's time of day or any kind of strategic lift where you could say, look, this is that much higher price upsell where we have a high degree of confidence that this is going to be as impactful of a program as you could run based off of all of our historical data. Is that where this is going or is this more of a kind of insulating your existing wall chair with your advertising partners and you think of more of milk building, not necessarily hand building. Thank you.
spk06: Thanks, Jack. Jeff here. Great question. Short answer is yes. I think the ability to have attribution on a frequent basis as opposed to just once a year in November is a big unlock for us in really two ways.
spk08: First,
spk06: they will come to us more with their upsells and we'll be able to take those smaller upsells on a more frequent basis. Again, today, they think of calling us when they have a million dollars to spend. We want them to also call us or click us when they have a hundred thousand dollars to spend. And that does happen a lot throughout the year. So I think our most immediate impact will be around the upsells. But the longer term impact is around pricing. And you're right, there's this element of competitive dynamics. There's this bid auction sort of approach that again has worked well for a number of other internet companies. And today, I think we are not as optimized as we could be on that front. I think our clients appreciate our ROI. I think that we long-term see them working more with us at prices that have still a very high ROI for them but are also higher for us.
spk03: Okay, thank you, that's helpful. And then, you know, counting question here, the deferred revenue was down 6% in the quarter. Second quarter, it's been down year over year. But thinking about the guidance for the first quarter, we'll call it roughly 11% at the midpoint. Clearly, there's a disconnect on the guide versus the deferred revenue trend. And remind us the timing factors that could play into the disconnect of those growth rates as well as if there's any change in revenue mix. You're thinking about upfront sales, software subscriptions versus, you say, less than full year add buys that could be impacting either deferred revenue balance relative to the next quarter's revenue guide. Thank you.
spk10: Yeah, thanks for the question, Jack. So I'll start by saying that, while changes in deferred revenue may be an informative metric for software companies that bill primarily upfront, there's a couple reasons why it is not a good metric for us to assess the underlying growth of our business. So firstly, we bill our customers based on milestones and those milestones vary from contract to contract and year to year. So I mentioned this actually in the last May's earnings call but our customers have been requesting less upfront billing and for billing to be more in line with how the program runs, which is actually much more standard in the industry. So it's what our customers are used to, right? And this year we saw that trend continues. So I'll give you just one example. In January, our largest customer moved to monthly billings that perfectly nears revenue recognition for their 12 month programs, which means essentially that our largest customer will now never show up in our ending deferred revenue balance and revenue recognition will come entirely from billing added during that same quarter. So just given some of these changing billing dynamics year to year and the expectation that we have that the timing of billings will continue to change, we believe deferred revenue is not a good leading indicator of our business as you're just not looking at an apple to apple comparison year over year. This is why we do try to give a better leading indicator of our business by sharing the percent of subscription based revenue that we have under contract to start the year, which is a metric that can help assess the growth and what is our true backlog. The only other note I will make, a just a little housekeeping item, we do appreciate that it is nuanced in the way in which we bill our customers. So we have put up a REBREC and billing FAQ on the presentation page of the investor website. So hopefully that can help answer any further questions on this and share a couple of examples.
spk03: Thank you, that's all. Just a quick follow up to that then is the change in billing terms in, let's say, deferring billing based off of milestones. Is that color, the conservatism or the higher percentage of the guide that is in backlog today? To give you some wiggle room there, or is that really more of a function of the larger trend in purchasing patterns being more front loaded in nature? Thank you.
spk10: Sure, Jack. So billings actually have nothing to do with the way we sign our contracts. So billings are just invoicing, it has nothing to do with the fact that we have more under contract to start a year. When we say we have over 70% of our subscription based revenue under contract, we mean books. So we have signed those programs. So it's completely separate from billings.
spk07: Okay, thank you, Jack. And ladies and gentlemen, we are getting up to the top of the hour, but we do wanna get through all your questions. So moving forward, we ask in the interest of time that you just limit your question to one question. Thank you so much. And let's see here, our next question comes from the line of Jalindra Singh with Trua Securities. Jalindra, please go ahead.
spk12: Thank you, and thanks for taking my questions. I want to ask about the long-term growth prospects for the business model. You guys did, of course, the 20% CAGR outlook you gave. I mean, you withdraw the guidance a few quarters back, but clearly this quarter you're reporting some strong metrics around engagement and backlog. I understand health system market remains uncertain. So my question is, what are the goalposts or industry market trends you need to see which will bridge the gap between 6% to 9% guidance for fiscal 2025 and 20% CAGR you guys envisioned at your investor day last year? Or ask another way, do you guys still believe this business in long-term can grow something in the range of 20% and has your confidence increased in recent quarters?
spk06: Hi, Jalindra, this is Jeff. Good to hear from you. Yeah, I think as we discussed earlier, pre-COVID we were mid-teens. That's what we saw the market doing. This year we're seeing, again, that healthcare professional digital marketing TAM being more 5% to 7%. We do think it will revert back to that pre-COVID mean over time. And then of course there are adjacent markets that we are eyeing and getting into that I think could add even more growth to that. But this year, again, we see a 5% to 7% growth market and we're giving an 8% growth guide.
spk07: All right, thanks, Jalindra. And our next question comes from the line of Jessica Tassen with Piper Sandler. Jessica, please go ahead.
spk13: Hi, guys, thanks so much for taking the question and congrats on the quarter-end guide. I wanted to just understand a little bit more about how the budget flush or the mid-year upsell process works. Can you just help us understand, do customers come to you with an ROI target upfront, are existing contracts with kind of stable pricing extended through the end of the calendar year or the end of the year, any color on how that process works and then just any insight into who will have access to the portal and with what capabilities during this year's mid-year upsell or budget flush season. Thanks for the question.
spk06: Thanks, Jessica, this is Jeff. It's funny you should mention it. We had clients last week at our advisory board who were saying that they would like to give us ROI targets and then we tell them how much it costs which was the first time I think we've had that discussion because we, again, made it so easy for them inside the portal go and refresh their spend, which is interesting. It's having them honestly behave and think a little more like performance marketers as opposed to brand marketers, which is where they've always traditionally been. In terms of the mid-year upsell dynamics, it really comes down to June, July. That's when a lot of these budgets unlock. What it boils down to is a lot of companies will do a big sales team meeting and then they'll have a certain amount of budget left over and that's what gets, what's spent usually in a few days' time as they've got to get it done quickly. And yeah, we do intend to make our portal available to as many of our clients as possible to be able to come spend with us like that. But again, even just showing them the portal and having them see how easy it is in our end, I think has a halo effect that will help us out as they pick up the phone and call us on this. So short answer to the question is it is just 20% of our brands that have access to it today. It does take time to walk them through it and get all their data loaded, but we're excited for future years and what that can do for our upsell mid-year cycle.
spk07: Thank you, Jessica. And our next question comes from the line of Scott Schoenhuis with KeyBank. Scott, please go ahead.
spk05: Taking the question, Anna, I just wanted to unpack sort of what's driving the low end of the guidance range versus the high end six to nine percent. Is it more on the healthcare end markets? Is it more on the pharma side? Is it more on the mid-year upsells? Can you just kind of unpack the low end versus the high end?
spk10: Thanks. Sure, I'll kind of break it down by saying that on the pharma side, like I said, and I've prepared remarks, we feel really good about the fact that the pharma business is going to grow north of 10%. So we feel really strong about how we're thinking about the guidance there. I think the bigger variability when we think about the range would probably be more on the health system side. I think we are being appropriately conservative, and I do think there's certainly a chance that health systems could rebound later this year, especially with some of the data points that we've seen recently. However, we just aren't certain yet as far as how that end market is gonna look. So I would say that's probably the bigger piece. As I said earlier, I think it was Glenn's question, but we are still assuming a pretty muted mid-year upsell cycle. So I wouldn't say that's necessarily as much the swing factor on the downside, but it could be on the upside.
spk07: Thank you, Scott. And our final question today comes from the line of Craig Hettenbach with Morgan Stanley. Craig, please go ahead.
spk01: Great, thanks. Jeff, you mentioned the Pharma Summit last week. Can you just touch on any customer feedback on the recent hire of Lisa Greenbaum, as Chief Commercial Officer, and any initiative she's maybe looking to drive with customers?
spk06: Yeah, thanks, Craig. I'm glad you asked. Lisa's been great. So she's been here since January, so about five months, but I'll say it feels like five years already because she just knows our industry so well. So she worked for five years most recently at Google, and before that spent 15 years at Medscape. So she not only understands our market and industry dynamics, but also knows a lot of our clients personally, and a lot of our team personally, which is terrific. She's really leading the charge in having a more tech-enabled -to-market for us. And she's, I think, also really leaned in. She thinks we have a whole exciting new company, if you will, in our telehealth platform and our -of-care products. So some of the new modules I know she's been really leaning into. So excited to have Lisa on the team, and my hope is we'll have her on our next quarter call to tell you a bit more in person.
spk07: Thank you, Craig, and thanks to all with your questions today. At this point, I would like to turn the call back over to Jeff Tangney for our closing remarks. Jeff?
spk06: Thank you. I'd like to thank the entire Doximity team for their hard work in serving more doctors every day than ever before, and I'd like to thank everyone for joining. Thanks so much.
spk07: And ladies and gentlemen, that does conclude today's call. Again, thank you all for joining, and you may now disconnect.

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