Eventbrite, Inc.

Good afternoon and welcome to Eventbrite's third quarter fiscal year 2022 earnings call. Prior to this call, we released our shareholder letter announcing our financial results, which can be found on our website at investors.eventbrite.com. Before we get started, I would like to remind you that during today's call, we will be making forward-looking statements regarding future events and financial performance. We caution that such statements reflect our best judgment as of today, November 3rd, based on factors that are currently known to us. and that actual future events or results could differ materially due to several factors, many of which are beyond our control. For a more detailed discussion of the risks and uncertainties affecting our future results, we refer you to the section titled Board Looking Statements in our shareholder letter and our filings with the SEC. We undertake no obligation to update any board looking statements made during the call to reflect events or circumstances after today or to reflect new information for the occurrence of unanticipated events, except as required by law. During this call, we will present adjusted EBITDA, adjusted EBITDA margin, and available liquidity, which are non-GAAP financial measures. These non-GAAP financial measures are not prepared in accordance with generally accepted accounting principles and have limitations as an analytical tool. You should not consider them in isolation or as a substitute for analysis of our results of operations as reported under GAAP. A reconciliation to the most directly comparable GAAP financial measure is available in our shareholder letter. We encourage you to read our shareholder letter as it contains important information about GAAP and non-GAAP results. And with that, I'll now turn the call over to Julia Hartz, co-founder and chief executive officer. Thank you, Catherine, and thanks everyone for joining us on the call today.

Our team delivered strong top-line growth in the third quarter as we made progress on our strategy. Revenue was up 26% versus a year ago and hit a new quarterly high mark since 2020. We produced an adjusted EBITDA margin of 6% while balancing product investments for growth. And our platform powered healthy creator activity and consumer demand as pay ticket and event volume both grew year over year. We told you a quarter ago that there were headwinds coming in Q3 on the creator front. We responded by taking actions to support and attract creators and saw early signs of success. Over 100,000 new creators joined our platform for the second consecutive quarter. These new creators are shaping up to be the best performing cohort in our history. That's translated into a banner here for our self-sign-on creators, which set all-time revenue records in both Q2 and Q3. Looking ahead, we'll keep expanding our market through targeted actions to support creator confidence. With creators, in addition to focusing our marketing messages around the strong consumer signals we're seeing in market to help increase their confidence to sign up and publish new events, we also took action to increase their probability of success once on the platform, specifically around three areas. One, we accelerated the pace of boost adoption, which puts the most critical marketing tools into the hands of our most active creators, resulting in 63% more ticket sales for boost-promoted events. Two, we launched Eventbrite Ads, a new way for creators to access the value of our marketplace by putting their events in front of the highest intent audiences searching for things to do on eventbrite.com. Three, we've made additional improvements to our checkout conversion to help creators sell tickets faster. Last time we spoke, we also expressed our optimism around consumer demand resiliency. In Q3, we observed steady growth in ticket buying behavior. 10 million unique buyers purchased tickets to paid events. Cumulative consumer searches for events on our platform were up 47% year-over-year through Q3, with music and food and drink leading in terms of popularity. And hot off the presses, Halloween events set another all-time sales record this year. Our ability to drive even stronger demand for the events on the platform is a key area of focus and investment for us. With the average creator holding more events today than in 2019, we know that their number one need is to draw more audiences, and we're uniquely positioned to help them succeed. Our long-term vision is to assist our creators in growing their businesses by creating a tailwind of demand for their events. At Investor Day, we laid out our strategy and product roadmap, which included discrete investments in improving our technical infrastructure, improving the platform for frequent creator use, introducing premium marketing tools, and launching new ways to drive consumer demand. Our right to win here begins with the fact that Eventbrite currently has more than double the consumer reach of our closest competitor, and our visitors are high intense event goers who seek out the unique local gatherings that are on our platform. Demand generation tools like Eventbrite Boost are already making an impact for creators and we're leaning into this inflection point as we strengthen our ticketing growth engine. Our Boost product is clearly resonating with our healthiest and most active creators. They look to Boost as the most efficient and effective way to marry paid social advertising and premium email marketing with their ticketing and consumer data. We've nearly doubled the subscriber base in the past quarter with these creators holding an average twice as many events, drawing double the event size, and generating three times more ticket sales compared to creators who have not yet adopted Boots. Around 25% of Boots subscribers are free event creators, where this is the first time we've been able to monetize our platform's value to them. And there are additional ways to drive engagement as we look at different product and pricing opportunities in the coming quarters. Eventbrite Ads is our biggest product launch in the third quarter and is now available in 10 U.S. cities as of September. This is our demand generation product that leverages our deep know-how around Eventbrite-driven tickets, which will once again roughly 25% of total ticket volume for the quarter. Eventbrite Ads is being embraced by early users and showing promising growth in its first 90 days. We're seeing many creators become repeat users and those creators also spend more on average per campaign over time. We're fast tracking development and have already doubled the available advertising surface area since the beginning of October with much opportunity ahead for expansion. We're innovating in real time and bringing our mission to life every day by giving our global creator-based tools to drive more audience engagement and bring more people together. In fact, I'm proud to share that Eventbrite was recently honored on the Fast Company's Brands That Matter list. It's an honor to be included among companies who are truly connected to their audiences and to be recognized for our cultural relevance, social impact, and brand purpose. That purpose inspires our strategy and our vision, and it matters to our customers. Our creators have content that resonates with the human need for connection, which is core to all of our lives. They want tools to help them reach as many people as possible with their unique offerings. And we're enabling that vision at scale by simplifying their marketing and expanding their reach all directly from our platform. Their success also means our success as we stay nimble to support creator needs, as we power the creator economy, and as we work with them to drive sustainable growth to capture the long-term opportunities ahead. And now I'll pass the call over to Lani.

Thank you, Julia. Third quarter revenue grew 26% year over year and was up slightly quarter over quarter as we supported a steady pace of ticketing activity on our platform. Month to month revenue trends within the quarter were generally consistent with pre-pandemic norms with stronger performance toward the end of the quarter. Product and marketing initiatives, including those that Julia mentioned just a few moments ago, also helped increase consumer purchase conversion and non-ticketing revenue over the course of the quarter. Most of our paid ticketing metrics improved versus a year ago. The number of paid creators grew 27% year over year to 168,000 creators and held steady with the prior quarter. Creators of larger infrequent events continued to return to the platform while frequent creators were also up a strong 20% year over year. The number of paid events per creator averaged 3.1 events in the quarter, down from 3.6 events in Q3 of 2021. The total number of paid events transacting on the platform grew by 10% year over year to nearly 520,000 events This is within 8% of our pre-pandemic peak. Paid tickets per event were up as well to 42 tickets per event compared to approximately 40 in Q3 of 2021. Total paid ticket volume of 22 million grew 15% versus 2021 and reached its second highest level in two years. Average ticket price was $38 for the third quarter, and was at 8% year-over-year compared to $35 in Q3 of 2021. The strengthening of the U.S. dollar relative to other currencies, in particular the pound and euro, presented a 2% headwind to average ticket value and overall revenue in the quarter. Finally, revenue take rate was 8%, up 10 basis points versus a year ago, and reaching a new quarterly record for this metric. This progress reflects our understanding of creator needs, our ability to strengthen product market fit, and disciplined customer economics that capture an improving return for our investments. Revenue per ticket was $3.06 in the quarter, up 10% from a year ago. With the small but growing contribution of subscription fees and ads, helping put us above pre-pandemic levels from Q3 2019. Turning to the income statement, third quarter gross margin was 65.2%, even with the second quarter, and down slightly versus a year ago due to higher credit card processing fees in some international markets. We continue to expect that gross margins will move into the high 60% range as revenue and ticket volumes continue to increase. Total operating expenses for Q3 were $57 million, an increase of just over $1 million over the second quarter and up 24% from $46 million in Q3 of 2021. Product and engineering expenses were up 33% year to year in support of our long-term growth strategy and the hiring of critical talent for priority initiatives such as marketing tools and demand generation products. On a sequential quarter-to-quarter basis, product and engineering expenses were essentially flat. Sales and marketing expenses were up 27% over Q3 2021, as we've increased support for our growing customer base and upped advertising spend around our Creator Confidence campaign. It's important to note that sales and marketing expenses remain more than 40% lower today than they were pre-pandemic and are equal to 21% of revenue in the third quarter versus more than 30% of revenue in 2019. General and administrative costs were up 12% year to year, reflecting our determination to extract operating leverage here through automation and expense management. Looking ahead, we plan to carefully manage overall headcount growth given the near-term macroeconomic conditions. When we do hire, it will be heavily tilted to creator-facing revenue-generating areas rather than corporate needs. Adjusted EBITDA was $4.2 million, representing an adjusted EBITDA margin of 6% for the quarter. As we have outlined at our investor day, our long-term adjusted EBITDA margin target is 20% or better. And we have confidence in our ability to achieve that level of profitability. Specifically, we believe we can deliver a considerable upside in gross margin and operating leverage, particularly against general administrative costs as we invest in our product to drive revenue growth. Over time, product advances and new revenue stream from subscription and advertising can contribute to take rate and also increase the efficiency of our business model. Although adjusted EBITDA margins did not increase in Q3, we continue to target incremental adjusted EBITDA margins in the 20 to 50% range over the long run. Before I discuss our business outlook for the fourth quarter of 2022, I want to share an update on strategic progress and provide a little more insight to current creator trends. First, an update on self-service. which is a central pillar of our product strategy. Over the past two and a half years, we've worked diligently to improve the self-service creator experience in the belief that delivering ease of use and efficiency to creators is a key tenet of success. As of Q3 2022, revenue from creators who sign up independently and begin selling tickets on their own is now more than 10% higher than it was in 2019. Second, An update on frequent creatives, the highest value customer segment at the heart of our strategy. We chose to focus on frequent creators for three reasons. They're popular, repeating events, drive a disproportionately high share of ticket volume and revenue. They exist in every category, every format, and every geography. And winning this segment of the market builds our bedrock business among successful high LTV customers. As we've centered our product roadmap on the needs of frequent creators, they've outperformed all other segments on creator count. And we are now very close to our Q3 2019 level in this segment. Third, some category data, as we get asked about this often. Given our scale and breadth, there's no single event category that drives or dominates our business. And our frequent creator strategy is designed to play across all categories. However, in terms of creator counts, the two strongest categories on our platform today relative to 2019 are music and performing arts, where we are at mid-teen relative to pre-pandemic levels. We are also seeing real-time strength in Q4 in the seasonal events category, with a record Halloween and encouraging early momentum on holiday and New Year's Eve events. The two most challenged categories relative to 2019 remain business and professional and health and wellness. Now, turning to our business outlook. We currently anticipate fourth quarter revenue to be within a range of 69 to $72 million. Compared to reported revenue of 67.5 million in Q3, the outlook range for Q4 is in line with to slightly stronger than the quarter-to-quarter pattern observed pre-pandemic. We currently expect consumer demand for live events to remain healthy based on the strong desire to gather, our renewed ability to do so safely, and the affordable local nature of most inventory on our platform. We recognize that macroeconomic factors, such as inflation, labor shortages, and other factors, may lead to greater friction around staging live events in the near term. Looking beyond Q4, we intend to build upon what is already the largest self-service live events platform in the market. We will continue to develop features and functionality that add greater value for creators, and we see compelling opportunity to leverage our consumer reach to help creators grow their audiences and their business. I'll now turn the call back to the operator for the question and answer portion of the call.