Elevance Health, Inc.

of this call. As a reminder, today's conference is being recorded. I would now like to turn the conference over to the company's management. Please go ahead.

Good morning, and welcome to Elevance Health's fourth quarter 2023 earnings call. This is Steve Tunnell, Vice President of Investor Relations, and with us this morning on the earnings call are Gail Boudreau, President and CEO, Mark Kay, our CFO, Peter Haitayan, President of Carillon, Morgan Kendrick, president of our commercial health benefits business, and Felicia Norwood, president of our government health benefits business. Gail will begin the call with a brief discussion of the quarter and year and recent progress against our strategic initiatives. Mark will then discuss our financial results and outlook in greater detail. After our prepared remarks, the team will be available for Q&A. During the call, we will reference certain non-GAAP measures Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are available on our website, ElevanceHealth.com. We will also be making some forward-looking statements on this call. Listeners are cautioned that these statements are subject to certain risks and uncertainties, many of which are difficult to predict and generally beyond the control of Elevance Health. These risks and uncertainties can cause actual results to differ materially from our current expectations. We advise listeners to carefully review the risk factors discussed in today's press release and in our quarterly filings with the SEC. I will now turn the call over to Gail.

Thanks, Steve, and good morning, everyone. Today, we're pleased to share that Elevance Health delivered a strong end to 2023, demonstrating our ability to execute with agility and the balance and resilience of our enterprise. In the fourth quarter, Elevance Health delivered GAAP diluted earnings per share of $3.63 and adjusted diluted earnings per share of $5.62. For the full year, we reported GAAP diluted earnings per share of $25.22 and adjusted diluted earnings per share of $33.14. 2023 marks the sixth consecutive year in which we grew adjusted diluted earnings per share within or above our 12 to 15% long-term target growth rate, with a compound annual growth rate exceeding the high end of the range. This reflects the ongoing execution of our strategy to accelerate capabilities and services, invest in high growth opportunities, and optimize our health benefits business. In 2023, We made significant strides building upon our flywheel for growth. Caroline has and will continue to add attractive capabilities that we can scale rapidly and sustainably over the long term. For example, just a few weeks ago, we announced the acquisition of Paragon Healthcare, a company specializing in infusible and injectable therapies. The acquisition expands our capabilities catering to consumers with complex and chronic needs who can benefit the most from our approach to whole person health. Infusion services will complement our suite of pharmacy services, which today include a fast-growing specialty pharmacy business and our advanced home delivery service, which launched at the beginning of this year. Carillon Services is poised for strong growth in 2024 with the onboarding of new clients and continued expansion of services provided to Elevance Health medical members, including the rollout of risk-based oncology products and Carillon Insights, as well as the launch of comprehensive Carillon behavioral health management services to address the whole health needs of Medicaid beneficiaries living with serious mental illness. Turning to our health benefits business, 2023 marked another strong year, despite a dynamic operating environment. Performance was led by the optimization of our commercial business, where our operating margins continue to recover from pandemic-era lows, which will continue into 2025. Commercial customers prioritize affordability, experience, and simplicity. and we're delivering on all fronts. In 2023, we launched a series of initiatives designed to improve and simplify the customer experience, including our associates' ability to better serve our members through the integration of AI support and natural language processing, which has significantly improved first call resolution, in addition to enhancing our claims auto adjudication rate. We're also broadening the use of AI to automate certain aspects of our provider directory and other administrative processes, which have improved data accuracy in consumer and provider experiences. Momentum in our national accounts business is a direct result of the unique and differentiated value we offer to large employers. We continue to consolidate business with existing clients, achieving excellent retention, and winning over 75% of employers who ultimately switched carriers, despite a smaller pipeline of new accounts for 2024. In our individual business, we positioned our products thoughtfully to drive profitable and sustainable growth, and we're pleased with our performance in 2023. We're looking forward to even stronger membership growth this year as we focus on maximizing access to care for redetermined Medicaid beneficiaries. Our relentless focus on affordable products, superior customer experiences, and simplicity is yielding strong results. After growing commercial membership by over 400,000 members last year, we are poised to grow by another 750,000 in 2024. Medicaid eligibility redeterminations remain ongoing, and in many states have accelerated the redetermination processes. To date, over 70% of our members who lost Medicaid coverage were unenrolled for administrative reasons. This is a challenging reality for many families, but we're encouraged that we are nearly two-thirds of the way through the process, with close to 30% of those unenrolled before September 1st having re-enrolled in an Elevance Health product. Our research indicates that many unenrolled members are facing barriers to re-enrollment, including awareness of the process and required actions to maintain coverage. To address this, we're executing an extensive renewal campaign and have reached over 3 million people with our omni-channel approach as we remain committed to supporting them as their trusted health partner. Despite accelerated membership attrition from redeterminations to date, our Medicaid business is performing well. Rates remain actuarially sound for the members we are privileged to serve, and we are innovating to meet their needs. For example, in 2024, we will expand our community-connected care model into eight additional states. This program assists Medicaid members with their health-related social needs by identifying gaps and connecting members to support services in their communities. We will also launch a program in alliance with the Affordable Connectivity Program, major wireless carriers, and Samsung that will help increase equitable access to digital and virtual health tools. The program will provide eligible Medicaid members with a curated selection of digital and virtual health tools via smartphone with no data cap at no cost, along with training materials and ongoing guidance on how to use these tools. Strong performance in 2023 allowed us to invest for the long term. In the fourth quarter, these investments were concentrated in Medicare, where we remain intensely focused on building a strong foundation for sustainable long-term growth. This includes improving our star quality ratings and driving profitable growth in markets where we know we can win over the long term. Unfortunately, pockets of the Medicare Advantage market have remained hyper-competitive despite a more challenging funding environment. While our plans continue to offer attractive and valuable benefits, we took intentional actions as part of our 2024 bid strategy to address product sustainability, and as such, we experience greater than expected attrition in certain markets. As a result, we expect our Medicare Advantage membership to be roughly flat in 2024 on an organic basis, but earnings to improve. Importantly, cost trends in our Medicare Advantage business continue to develop as we expected, and we are confident that the assumptions underlying our bids for 2024 are appropriate. With respect to STARS, we have now fully implemented My Health Advocate, our comprehensive, personalized customer service model for Medicare. This has improved experiences for our members, helping them to easily navigate the healthcare system and their plan benefits, early proof points, reflect an improvement in first call resolution, a key indicator of future quality performance for our Medicare Advantage plans. We are confident that we have a solid foundation in our health benefits business, from which we will grow carillon for the long term, with many of the building blocks in place to accelerate our enterprise flywheel for growth. We are positioned to deliver another year of strong earnings growth in line with our long-term target in 2024 while continuing to invest in our future. We expect adjusted diluted earnings per share to be greater than $37.10 this year, reflecting growth of at least 12% over 2023. Finally, Advancing health equity is foundational to our efforts to improve the health and lives of the individuals and communities we are privileged to serve. Our industry-leading approach received renewed recognition when the National Committee for Quality Assurance awarded its newly established Health Equity Accreditation Plus to 20 of Elevance Health's affiliated Medicaid health plans, covering over 90% of our Medicaid members and making us the only national plan to have received this distinction to date. We also saw excellent progress on our ambitious goal to improve maternal health equity by reducing the disparity in preterm birth rates between Black and non-Black communities, improving the disparity gap by 5.2% relative to our 2022 baseline. In closing, I want to express my gratitude to our extraordinary team of over 100,000 associates. It is their collective passion and hard work that enables us to deliver on our commitments to all of our stakeholders. This past year alone, our associates logged over 225,000 volunteer hours in our communities, a record high for Elevance Health. This remarkable achievement reflects our deep dedication to making a tangible, positive impact on the lives of the people we are privileged to serve and for the communities we call home. As we move forward, we will remain focused on serving our members as their lifetime trusted health partner. With that, I'd like to turn the call over to our new Chief Financial Officer, Mark Kay. Mark?

Thank you, Gayle, and good morning. I am pleased to join you for my first earnings call as CFO of Elevance Health. As Gail shared, we delivered strong results every quarter of 2023, including in the fourth quarter, which was marked by solid top and bottom line growth and significant progress in the execution of our enterprise strategy to accelerate capabilities and services, invest in high growth opportunities, and optimize our businesses. Fourth quarter adjusted diluted earnings per share of $5.62 and full year adjusted diluted earnings per share of $33.14 were ahead of expectations. Since 2018, Elevance Health has achieved a compound annual growth rate of nearly 16%, surpassing our long-term target range of 12% to 15%. Operating revenue exceeded 170 billion in 2023, up 9.3% year over year, driven by growth in both our health benefits and care line businesses. The benefit expense ratio was 89.2% for the fourth quarter and 87% for the full year, representing an improvement of 50 basis points and 60 basis points, respectively, compared to the prior year periods. This was primarily driven by premium rate adjustments in recognition of medical cost trend, most notably in our commercial health benefits business. The adjusted operating expense ratio was 11.6% for the fourth quarter, up 20 basis points compared to the prior year period, driven by accelerated investments made in the quarter, notably in network quality, value-based care, and customer experience initiatives designed to address key priority areas for Medicare Advantage stars. For the full year, the adjusted operating expense ratio was 11.3%, flat year-over-year. Operating cash flow was $8.1 billion in 2023, or 1.3 times GAAP net income. This includes the benefit of approximately $300 million of state-based payments for 2024 dates of service that we received in the fourth quarter, and which will correspondingly impact operating cash flow in 2024. We ended the year with a debt to capital ratio of 38.9% in line with our targeted range. Given confidence in our outlook, we took advantage of market volatility during the fourth quarter to accelerate share repurchases. Specifically, we repurchased 2 million shares of our common stock for $929 million, bringing total share repurchases for the year to 5.8 million shares at a total cost of 2.7 billion. Our health benefits business ended the year with approximately 47 million members, a decrease of around 570,000 year over year, driven by attrition in Medicaid associated with eligibility redeterminations, partially offset by growth in our commercial fee-based membership. Today, we are seven to eight months into the Medicaid redetermination process. And while there is significant variability by state, we believe that nearly two-thirds of our members have had their eligibility evaluated. Of those unenrolled, approximately 70% have lost coverage due to administrative reasons. And we have also seen an elongation in the time some beneficiaries have taken to re-enroll into Medicaid while others have transitioned onto an ACA exchange plan. As Gail noted, we are executing an extensive renewal campaign to maximize continuity of coverage. Accordingly, we expect re-enrollment into Medicaid to continue through at least 2024 and for growth in ACA exchange plans to accelerate. This has been incorporated into our membership guidance ranges for 2024. Turning to our financial outlook for 2024, we are pleased to provide initial guidance for adjusted diluted earnings per share of greater than $37.10, reflecting growth of at least 12% year-over-year. We are focused on optimizing our health benefits business, including through the ongoing margin recovery of a commercial risk-based business, the strategic repositioning of our Medicare Advantage plan offerings in certain markets, and the transformation of our cost structure. Further, we are investing in high growth opportunities with a focus on establishing a foundation for sustained long-term growth. We will scale Calon's existing capabilities and add new ones in 2024, driving incremental earnings growth and accelerating our enterprise flywheel for growth. The momentum in our commercial health benefits and care line businesses is partially offset by the Medicaid membership headwinds included in our guidance. We anticipate total medical membership to end 2024 in the range of 45.8 to 46.6 million, down approximately 750,000 year over year at the midpoint. Medicaid membership is expected to end the year in the range of 8.8 to 9.2 million members, with attrition driven by the net loss of approximately 930,000 members associated with changes in our footprint discussed on our third quarter earnings call and ongoing eligibility redeterminations. Commercial membership is expected to grow by over 750,000 at the midpoint, ending the year in the range of 32.4 to 32.8 million members. This includes over 300,000 net new risk-based members and approximately 400,000 net new fee-based members, collectively driven by new business wins and strong client retention, reflecting our resolute focus on customer affordability, experience, and simplicity. Medicare Advantage membership is expected to end the year approximately flat. As a reminder, we took intentional actions as part of our 2024 bid strategy to improve the sustainability of our product offerings, and given unexpected competitive dynamics in certain markets, experience greater than expected attrition. Nonetheless, these actions will help establish a strong foundation for profitable and sustainable growth over the long term, and we remain confident in the outlook for utilization and medical cost trends embedded in our 2024 bids. Finally, we expect our Medicare Supplement and federal employees' health benefits membership to remain relatively stable year over year. On a consolidated basis, operating revenue for 2024 is expected to be flat to up low single digits. We project operating earnings for the year to be at least 10.3 billion, reflecting 9% growth with contributions from both our health benefits and care line businesses, discipline benefit management, and the successful execution of our 2023 business optimization initiatives. Please note that our guidance metrics do not include the impact of pending M&A, even though we have several transactions we expect to close this year. Earnings seasonality is expected to be relatively consistent year over year, with slightly more than 55% of our full year adjusted diluted earnings per share in the first half of the year, and more than half of that expected in the first quarter. Finally, I'm pleased to announce that our Board of Directors recently approved a 10.1% increase in our regular quarterly dividend, raising it to $1.63 per share. This marks our 13th consecutive annual dividend increase, underscoring our commitment to delivering strong results for our shareholders and the value of our balanced and resilient business model. In closing, 2023 was a strong year for the company, and I'm looking forward to working alongside the talented and dedicated team at Elevance Health to deliver on our financial targets. I look forward to meeting all of you in 2024, and with that, operator, Please open the line for questions.

Ladies and gentlemen, if you wish to ask a question, please press star then 1 on your telephone keypad. You will hear a prompt that you have been queued. You may withdraw your question at any time by pressing star then 2. If you're using a speakerphone, please pick up the handset before pressing the numbers. Once again, we ask that each participant limit themselves to a single question to allow ample time to respond to each analyst that may wish to participate in this portion of the call. For our first question, we'll go to the line of AJ Rice from UBS. Please go ahead.

Hi, everybody. Welcome on board, Mark. Congratulations to the company for another year of meeting the growth targets. And I know it's early to talk about this, but maybe you'd have to take some steps today to ensure your positioning. With 2025, you'll have the star ratings impact to overcome. When you think about that, will the company do anything differently? How do you think about the levers you have to push to offset what appears, at least on the surface, to be a couple percentage points of headwind from that star ratings impact? Will you step up share repurchases, accelerate investments in Carillon? How do you think about that at this early date and the ability to sustain that 12% to 15% even into next year?

Well, thanks for the question, AJ. There's a lot in there, and as you know, 25, it's a little early to apply on 25, but I'd like to give you at least a little bit of color on how we're thinking about some of the things that you mentioned. Let me start first with star ratings, though, because as we shared on the last call, we are intensely working. Medicare Advantage is a very important business for us, and We're strategically committed to the long term, and I will reiterate this year we felt we took very prudent actions for a long term sustainable business and feel good about our bids. So that positions us well for 2025 in particular. In terms of the star ratings, again, few things going on there. We shared on our last call that on the group business, we have a number of levers at our disposal that we are able to pull, and we're still moving forward with that. And then in terms of overall star ratings, we do think that that's going to be a multi-year initiative, but I wanted to share, as I shared on my early remarks that we, um, we have invested at the last part of the year and we were investing actually prior to even the announcement. We have been successful at moving all of our business into our health advocate model. And we do know that we're seeing some early signs. We don't know where the cut points are going to come out, but we do feel good about the investments we're making. And again, feel really good about where our bids have come out. Let me take a little bit step further back because I think your question around 25 is broader than just Medicare Advantage and STARS. And, you know, as I think about 25, again, not giving guidance on 25, but we do expect to accelerate growth in 2025. And we've talked quite a bit in recent calls about our flywheel for growth, which is an improvement in both the health benefits business and our Carillon segment. We anticipate that our health benefits business is going to continue to grow in 25 after a reset year in 24. And we should see an accelerated impact to that growth, which will drive revenue for Carillon. And then Carillon also has been independently scaling its multiple new capabilities and will share, I assume, even more of those on the call today. And then finally, as you know, we took some actions at the end of last year around our discipline operating cost efficiencies. And we expect to see even greater benefits from those as we digitize and use AI in our investments. So honestly, I think we feel that we've positioned our business very prudently and that the balance and resilience of our enterprise and our earnings power of our health benefits and Caroline together gives us a lot of confidence in our ability to achieve our long-term targets. So just a little bit more color on where we are. Thank you very much for the question. And next question, please.

Next, we'll go to the line of Kevin Fishbeck from Bank of America. Please go ahead.

Great, thanks. I guess I wanted to ask about the MLR guidance for 2024. It sounds like you guys are expecting margin improvement in MA, you're repositioning commercial, and Medicaid is dropping pretty meaningfully. But why is MLR only flat? I would think that we'd be seeing MLR improvement. Is there some offset? you know, in there?

Good morning, and thank you very much for the question. Maybe let me start with the 2023 just to set the context here. So our 2023 benefit expense ratio end of the year is slightly better than our initial expectations at that 87%. And just to remind you, that represented the 60 basis point improvement year over year, as well as falling in the lower half of our initial 2023 guidance range. As it relates to 2024, we are guiding to a flat benefit expense ratio of 87% plus minus 50 basis points. And our outlook here reflects a consistent approach to reserves and a prudent thought process around utilization, given the dynamic operating environment, especially for our government businesses. If I take a deeper look at the underlying businesses themselves, you know, the health benefits, benefit expense ratio reflects that intentional management action we're taking in commercial. It will continue on through into 2024 around the disciplined underwriting practices and part of our margin recovery efforts. And then certainly on the Medicare Advantage side, continued appropriate expectations around utilization and Medicare medical cost trends.

Thank you, Mark. And thanks, Kevin, for the question. Next question, please.

Next, we'll go to the line of Josh Raskin from Nefron Research. Please go ahead.

Hi, thanks. Good morning. I was wondering if we could speak a little bit more specifically around the growth in Medicare Advantage to start this year. It sounds like a little bit lower than expectations, and I'm curious specifically in the commentary you made around pockets of competition, maybe where you're seeing that, what you think is driving that, and then any specific comments on retention relative to expectations for this year.

Well, thanks, Josh, very much for the question. And just maybe a couple overarching comments, because I think it's important that I'm going to ask Felicia Norwood, who leads our government business, to comment more specifically. And I think it's important to frame that we made some very specific discipline decisions and feel really good about our bids entering into this. And Felicia, we actually exited some markets very specifically that were underperforming. So I think you have to take that into account. But she'll She'll just provide a lot more detail on kind of where we landed this year and the perspective on the market. So, Felicia, please.

Sure. Good morning, Josh, and thank you very much for that question. You know, as we headed into 2024, we made some very disciplined decisions that we were going to enhance the financial performance for our Medicaid Advantage business. You know, in the mainland, we exited a scale noted specifically certain markets that had been underperforming for us for years. And with the impending risk model revisions, we really saw no path to long-term attractive, sustainable economics in those markets. And that really represented a decline of about 84,000 members. I also want to note that we reduced supplemental benefits in Puerto Rico, both to turn around their performance after a very challenging 2023 and to position us for the three-year phase-in of the risk model revisions, which will have a material adverse impact on Medicare Advantage on the island, in part due to the higher mix of duals that we have in Puerto Rico. So we've reset our supplemental benefits there, and in the midst of a very highly competitive bid environment, we will see membership declines of somewhere in the neighborhood of about 90,000 in 2024 in Puerto Rico. Now, while the decline is larger than we expected, it certainly has bolstered our confidence in the anticipated improvement in our benefit expense ratio in Puerto Rico. At the end of the day, what we wanted to do was to establish a very strong foundation from which we can grow in Puerto Rico long-term, sustainably, and profitably. Back to the mainland. Selling activity for AEP was actually very strong for us, as we expected. When we exclude the planned attrition on the mainland that I mentioned earlier, Our Net Mainland Medicare Advantage membership would be on track to grow by high single digits this year, despite encountering greater disenrollment in certain markets due to very aggressive offerings by select competitors. At the end of the day, I think that we've made very thoughtful decisions around how we're going to position our business for long-term sustainable growth going forward, and we've done the things that we've always committed to do. We expect to do very well in our blue markets. We are performing better in our blue markets than the overall growth rates. And we're very much focused on a combination of balancing that perspective between margin and membership growth. So we feel good about how we're positioning our business going forward. And as we said earlier, in light of all of these dynamics, would expect to have flat membership in 2024.

Thank you. Next question, please.

Next we'll go to the line of Sarah James from Cancer Fitzgerald. Please go ahead.

Thank you. So you guys have some really nice margin expansion guided to for Caroline in 2024. I was wondering if you could unpack it a little bit for us as we think through the major buckets that are causing the expansion and then also the pacing, if it's ratable as we think about the margin expansion through 2024 and then I guess further out as we get to 2027. Thank you.

Thank you, Sarah. I'm going to ask Pete Itayan, who leads Caroline, to comment on that. And as you know, we're excited about real flywheel opportunity that we're seeing in Caroline. So Pete.

Yeah, let me, uh, thank you Sarah for the question. Let me talk about, um, Caroline services growth. And, um, and we are very excited about the opportunity and the progress that we're making with respect to, you know, services growth. I think you, you saw that, um, you know, play through in 2023, we committed to double digit increase on, on revenue, which we achieved. And, um, and as it relates to our 2024 guide, you saw that we're talking about high teens, low 20s growth. And it's really playing through our strategy that we talked about, focusing in on complexities in health care, high cost spend areas, and really driving capitated risk in key areas to support our health plans. In 23, we did that with our post-acute care initiative, DME, wound care. And as we move forward into 2024, and Gail mentioned this in her prepared remarks, we have new offerings that are whole health, full risk opportunities. like oncology, assuming full risk in oncology, as well as in Medicaid with behavioral health with the seriously mentally ill population. So these are significant initiatives that are really propelling the trajectory of our business. I would also say that as it relates to external growth, we're also seeing really nice improvements from that perspective and really nice momentum. Our pipeline in 23 for 24 growth was much more significant In terms of our sales this time versus last year, we've seen a real nice trajectory in our growth, and we've had a couple of really nice notable wins with the Blues. I would say that as it relates to that and the opportunity with the Blues, they are doing exactly what we've talked about in the past and looking closely at some of these full-risk comprehensive offerings that we're delivering in Elevance Health, and then very interested in that in terms of the opportunities to create predictable, stable cost of care for them. Very pleased with where we are on the trajectory of growth in Carolina.

Thank you. Next question, please. Next, we'll go to the line of Stephen Baxter from Wells Fargo. Please go ahead.

Yeah. Hi. Thank you. I just want to come back to the Medicaid redetermination process. So entering 2023, you were expecting some normalization of the Medicaid outperformance that you saw in years prior. Can you give us an update on where that landed in 2023 compared to your initial thinking? And then just a little bit more color on what your guidance assumes for Medicaid in 2024. Does that put you back in historical norms for margins, or should we be thinking about something else there? Thank you.

Stephen, thanks very much for the question. On Medicaid membership, our outlook reflects the footprint adjustments we spoke about on our third quarter earnings call and the continued attrition due to redeterminations. We believe Medicaid redeterminations are approximately two-thirds complete across our Medicaid markets. And in general, we've seen more front-loaded disenrollment, notably in a few large states that have elected to adopt accelerated processes. And then based on the trends that we've observed related to these market-wide coverage shifts, we have adjusted our Medicaid retention assumption to be approximately 30% of our PHE related growth. We're not planning to provide point estimates for coverage transitions generally. We do, however, believe that ACA will pick up more than initially expected, while employer group coverage will gain a little bit less than initially expected. But most importantly, you know, these updated projections are factored into our membership guidance that we provided this morning.

Thank you. Next question, please. Next, we'll go to the line of Lance Wilkes from Bernstein. Please go ahead.

Yes, thanks. Could you talk a little bit about your value-based care strategies? And what I would be interested in is from a contracting standpoint, how are you approaching that for 24 and like MA? Are you doing any sort of renegotiation to kind of hold those value-based care providers more stable in that you're given the risk adjustment changes? And then how is the priority for owning those sorts of assets in Carillon changed? And what's your current outlook there? Thanks.

Well, thanks for the question, Lance. There's quite a bit there, but I think, you know, let me start with, you know, our value-based strategy we've talked about on this call a number of times, and I think I would say it's remained really consistent, but we're making a lot of very good progress on that. Overall, more than 60% are in value-based care, and in Medicare, it's even more. Specific to your question on renegotiation, you know, we have multiple-year arrangements with our value-based providers, and we're always looking at a couple of things. Quite frankly, to make sure that it's win-win and we're aligned, both on cost, quality, outcomes, and stars. So we spent a lot of time focusing on some of the ways that we can get data back and forth more simply. We've integrated the way we share data back and forth, and that's really around closing gaps in care and, quite frankly, simplifying the process under which we work with those providers. Our goal is to make that ubiquitous across all of our value-based providers, and so we made a lot of progress there. and dramatically improve sort of the time to action with those providers. And I think that's important because, honestly, that gives them data to act and that improves their outcomes. We have seen our value-based providers perform better in this circumstance, and we think that that's going to remain important. In terms of our strategy around ownership, you know, we've talked about that. As you know, we do have assets inside of Carillon. I guess where I would focus you more is around the specialty, high-cost complex areas of specialty because, That's where we think that there's a huge differentiated focus between our technology, our clinical domain expertise, and our ability to drive trend. Again, we don't need to own the providers, but we do need to have a significant role in the enablement of those care providers, and we have spent time doing that. We launched a number of new products this year with oncology, serious mental illness, and we're getting into other areas like musculoskeletal, renal, and more, and I think That's where you see, you know, the significant spend areas accelerating and Carillon with its assets has a great opportunity. So we expect Carillon's care provider met and enablement platforms continue to contribute pretty significantly Carillon's revenue meaningfully over the longer term and we're building those assets. And again, I'll keep going back to my flywheel where we think That will improve the performance of our health benefit plans. There's a lot of interest externally in these. And Pete mentioned we saw some nice traction in a few of these offerings this year. So overall, I'd say very consistent focus around our value-based care enablement. And we feel like we're getting a lot of traction. And I would focus you a lot on the specialized care, specialty care, particularly on the Caroline growth opportunity. So thank you very much for the question. Next question, please.

Next, we'll go to the line of Nathan Rich from Goldman Sachs. Please go ahead.

Great. Good morning. Thanks for the questions. Two on the Medicare business. First, you talked about Medicare cost trend developing as expected in the fourth quarter. I guess I'd be curious if there are any areas that came in higher or lower than expected and what the benefit expense guidance for 2024 assumes for Medicare cost trend. And then I guess, you know, higher level is you reposition the Medicare business. And I understand there's, there's several moving pieces over the next couple of years. What's the company's current view, I guess, first of the Medicare advantage market longer term, but then second, the membership growth and margin potential for Elevance specifically, uh, within that market context. Thank you.

So thanks. Thank you for the question. I'm gonna ask Mark to address your first question and then I'll come back and share our long-term views on Medicare.

Nathan, overall utilization in the fourth quarter developed largely in line with our expectations. And that's evidenced by a reported benefit expense ratio, which came in favorable, as you know, to consensus and really to the midpoint of our initial full year 2023 guidance range. We did see pockets of high utilization specifically in Medicare related to orthopedics, such as knee and hip replacements and other outpatient procedures. But this was broadly planned for. as part of our underlying cost-trained assumptions. Similarly, we saw a seasonal uptick in respiratory ailments, including the flu and COVID, as well as increased RSV vaccinations. But again, utilizations were aligned with what we planned. We'll continue to monitor claims trends closely, including prior authorization data. We remain confident that our Medicare Advantage bids for 2024 and our pricing commercial do reflect appropriate projections for utilization and medical cost trends.

Thank you, Mark. Nathan, in terms of your broader question, let me just provide a little bit of perspective. As I think about the market, we still think Medicare Advantage is a very good long-term market, and as I said, we're committed to driving sustainable performance for the long term. Medicare Advantage delivers really strong differentiated value for seniors. I think you have to start there. And as you look at the aligned incentives across the system to deliver better outcomes and better care, it's a very strong marketplace and it continues to grow. And importantly, it's incredibly popular with seniors with greater than 50% of seniors selecting Medicare Advantage today. So that's against that backdrop. We know seniors value stability in their benefits year over year. and the items that are most important to them. And so we have, as you heard from us earlier, look to make sure that we are in this market for the long term, balancing that stability. So with what we know is happening in this market, we can make the right benefit decisions and, again, feel that we positioned ourselves and are making the right strategic investments to improve our performance. We see this business maturing, as Mark shared in his comments as well. And again, been very intentional about our desire or decision to exit certain programs or markets and plans where we didn't think we had a long term sustainable path to performance. And that combined with the risk models made that choice and then again reposition Puerto Rico, which we believe is still a very good market, but there was some actions that we knew we had to take. So as we look at those decisions for the long term, As Felicia shared, our business performed when you look at the mainland and take out those exits. We had very strong selling season. Again, I think that's a testament to the value of the benefits and our position. And importantly, we do believe we can grow this business profitably, even in a year with hyper-competitive markets in certain cases where we outperform the growth in our blue markets, which, again, has always been a strategy we've had is to go deeper in our blue markets and to gain more share with the value of our brand as well as in other places. So again, we think it's a good market. We know we have some work to do in that market, but we feel we're positioning for the long term and think that we can add distinctive value for seniors as part of our focus on whole health and continuation of coverage to stay blue for life and all of their coverage. So thank you very much for the question. Next question, please.

Next, we'll go to the line of Lisa Gill from JPMorgan. Please go ahead.

Thanks very much, and good morning. I want to focus on the margin drivers. Can you maybe just spend a little time talking about the progression in 2024, getting to those targets that you have in 2025? And then secondly, when I think about the margins in Carillon RX, you talk about them improving by 40 to 60 basis points. Can you talk about what the drivers are there as well? Is that you know, Paragon Health and BioPlus, which I would assume carry better margins, or is there something else that's really driving that improvement as we move into 24?

Lisa, thank you very much for the question. I'll talk about health benefits, and I'll pause it over to Pete in a couple minutes to talk about Kalon. On the health benefits side, we are seeing operating margins expand or expect to expand by 25 to 50 basis points in 2024. And I think about this as really being driven by three primary categories. First is the continued underwriting discipline and the pricing actions that we're taking in commercial. You know, 2023 really marks the end of the first full year of our efforts to recover margins from the pandemic-era lows. And we expect those supporting initiatives really to continue through 2024 and then possibly into 2025. The second one I'd call your attention to here really relates to the Medicare margin expansion. And here, as you've heard us talk about, this is about building that strong foundation for sustainable long-term growth in 2024 and striking that balance between growth and margin. And in 2024, we lean a little bit more towards the margin and the growth. And you see that comes through in some of our outlook projections this morning. And then the third one I'd call your attention to is really the operating expense leverage. you see that we are gaining additional incremental leverage in 2024 with our guide down to 11.1% for the operating expense ratio.

Thanks, Mark. And Lisa, your question was on the trajectory of the margins in pharmacy. So you'll recall that this year, in 2023, we made pretty significant investments as it relates to the acceleration of BioPlus and advanced home delivery, and that put some pressure on our margins in 2023. That will not repeat itself in 2024. We did go live with BioPlus on January 1, as well as with respect to advanced home delivery. We're really excited about that, and it's moving in the right direction. And over time, we've built those products for scale. And as that business builds and progresses, we will continue to see margin improvements. So that is what is delivering an improvement in margin in 24. Next question, please.

Next we'll go to the line of Scott Fidel from Stevens. Please go ahead.

Hi, thanks. Good morning. I was hoping you could just on the commercial risk enrollment guidance, if you can break that down for us between group and individual. And then on the individual piece, I am curious in terms of what you're thinking in terms of how much of that growth comes from the catcher's mitt for Medicaid. And then how you're thinking about the acuity of those lives that are coming into the exchanges from Medicaid. We know that in Medicaid, that acuity is generally rising as the redeterminations continue. So I'm curious, though, in terms of those lives that are transitioning into the exchanges, are you thinking about those as being sort of higher, lower, or in line acuity with the legacy population exchange market? Thanks a lot.

Well, thanks for the question, Scott. I think we've got about four or five in there, so we will try to hit the high points of your question. Let me ask Morgan and then Mark to comment on your question. Morgan?

Yes, Scott. Thanks for the question. You know, as we think about the ACA business, you know, we've talked about it for a while now. We're quite bullish on that segment, and as we've remarked in other quarterly reports, we operate in all rating areas in our 14 geographies where we can. And, you know, certainly we've seen an expansion in the actual market share and the market growth actually in these geographies. In fact, you know, it's certainly a big driver is Medicaid redetermination. As we've indicated earlier on the call today, we've concluded about two-thirds of those. We expect that to continue in 2024. And also we've noted in the past we've seen an elongated period of time from when someone is redetermined and when they actually join Medicare or come on an ACA product. moving along. That said, I'm quite pleased that our growth this year is outpacing our market growth. So clearly, we're picking up our fair share and more, quite honestly, of the Medicaid redetermined members. So at the end of the day, this will continue. We've had a very steadfast and steady approach around the right economics and the right network strategies to draw in these members. It's very important for the business to continue. And I'm going to turn that over to Mark. to speak a little bit about the margins and the separation of various pieces that you asked the question about?

Yeah, if I think about Medicaid rates and acuity, you know, the conversations with the states are ongoing. We'll continue to work with them and their consultants really to ensure that all adjustments are reasonable and reflect the risk associated with ongoing redeterminations in 2024. Our outlook for 2024 does assume a normalization of Medicaid margins. We already have line of sight into about 70% of Medicaid premiums for 2024. And we are comfortable with the actuarial soundness of the underlying rates, especially understanding the acuity for leavers versus stayers.

Yeah, and thanks, Scott. And I think you also asked about the acuity in the individual exchange marketplace. So I want to just put a fine point on that. Our risk profile of the members we're picking up, certainly in 23, obviously early in 24, very much aligns with the expectation of what we've historically had. So we feel it's actually rolling out to our expectations. So thank you for the question. Next question, please.

Next, we'll go to the line of Ben Hendricks from RBC Capital Markets. Please go ahead.

Thank you very much. Just wanted to follow up on the Caroline margin question on Caroline services, flat, slightly down margins in the guidance. Just wanted to see if that degree to which that is associated with new risk based arrangements or members membership or to the perhaps to the new behavioral benefits and kind of what are the prospects for that kind of ramping up beyond 2024? Thanks.

Yeah, no, thanks, Ben, for the question. You know, first of all, we're very pleased with the operating performance of Caroline. You saw that play through in 2023. I think we committed to 25 to 50 basis points of improvement. You saw 70 basis points of improvement year over year, so that it's performing, you know, really well. You answered the question already as it relates to 2024, quite frankly. We are, as Gail talked about and as I talked about earlier, launching some very significant at-risk product offerings, both oncology, seriously and mentally ill population, as well as others. And that comes with a lower margin in the earlier years, but then improves over time. So that is precisely what was creating the pressure on the margin in 24.

Yeah, and just to sort of put a finer point on it, we do remain confident in our long-term guidance that we gave in mid to upper single-digit operating margins. So as Pete said, We think the business we're bringing on is really good. We're committed to bringing in more risk business, but in the early years, that does have a little bit lower profile. But overall, we feel very good about the long term.

Next question, please. Next, we'll go to the line of Justin Lake from Wolf Research. Please go ahead.

Thanks. Good morning. Most of my questions have been answered, but a couple of numbers here. First, you reported $200 million plus of positive prior year development in the quarter. materially more than I think the company has ever seen in a Q4. Just curious, given the MLR was generally in line, can you tell us whether there were any pressure areas that worked to offset the benefit of the PYD in the quarter? And then with the benefits repositioning and Medicare Advantage, which you've clearly done, do you expect to be within your 3% to 5% target margin here for Medicare Advantage in 24? Thanks.

Justin, thank you very much for the questions this morning. We are confident that our year-end reserves are prudent and have been set consistent with historical practice. In the quarter, you're correct that we saw positive prior year development on a gross basis, and that was indeed favorable. It's worth pointing out here that that was largely offset through premium rebates and colors, as well as the reestablishment of reserves for the current year. An alternative way to think about this is that, you know, our full year days and claims payable decreased just 0.2 days year over year. And that's noteworthy in the context of the fact that we have observed cycle times to have actually decreased more than three days since the end of December 2022. And that should give you a feel for our comfort level around reserve. On your second question, just relative to the long-term target margin ranges, commercial is on track to achieve our long-term goals. I'd say Medicaid is normalizing, but continues to perform well. And then Medicare Advantage for now is below our long-term target margin range.

Thank you.

Next question, please. Next, we'll go to the line of Gary Taylor from TD Cowan. Please go ahead.

Hi, good morning. I just wanted to follow up on enrollment. I kind of thought the story for 23 was that with the intentional commercial repricing, which has been pretty successful this year, you lost some commercial risk enrollment because of that. And I'm just trying to figure out on the million plus decline in risk enrollment for 24, how much of that is commercial risk versus the expected Medicaid redeterminations?

We were all pleased with the performance of our commercial business in the fourth quarter and in the 2023. We did make meaningful progress towards our margin recovery goals in the year. I'd say January renewals have gone well. We've certainly experienced to date higher retention than we did at the same period last year. Repricing actions, as you would expect, do continue to impact membership growth, but this is expected. And so we're really continuing to expect approximately flat membership growth overall in our group risk business this year, while continuing to improve margins in line with our stated goals.

Thank you. And just, again, to put a fine point, most of the loss in risk membership is driven by both the Medicaid redeterminations and the adjustment in the footprints that we've shared with you in the past. So that really is the key driver. Next question, please.

Next, we'll go to the line of David Windley from Jefferies. Please go ahead.

Hi, thanks for squeezing me in here. I wanted to go to Caroline Rx on the revenue growth side. High growth in 23, low single digits, I think you're expecting in 24. I suspect the BioPlus acquisition in organically would have contributed to some of that growth in 23, but I don't think it bridges the full change. So maybe you could add some color around the slowdown in growth, the lower growth expectations for CarolineRx in 24. Thanks.

Yeah, thanks. Excuse me. Thanks, David, for the question. You know, as it relates to 2023 and the growth of around 18.6%, that did exceed our initial guidance. And as you alluded to, that was driven, you know, primarily by the BioPlus acquisition and including BioPlus in our results. To a lesser extent, drug mix and trends But I would say as it relates to 2024, I would say we have tremendous momentum in the business. And we're really excited about how our strategy is playing through. We've talked about assuming the strategic levers that really matter in our business. We've done that with specialty pharmacy and BioPlus. We've done that with advanced home delivery. You heard about the recent announcement of Paragon and Infusion, which we're really excited about. And then there are several new product launches that are resonating in the marketplace that we've talked about previously. ensure our X as one of the examples. And this momentum is playing through in our sales in 2024. We are having a good season. Obviously, that activity occurred in 2023. Our retention remains strong. Our sweet spot does remain in that $3,000 to $10,000 range in terms of the business that we're attracting. And as you know, there's a little more reticence in terms of the larger jumbo accounts moving. But I would say that A couple of notable wins there. We saw a couple of wins in the $20,000 to $50,000 range. So we're really excited about the momentum in Carillon and what we're doing strategically and how that's playing through in the marketplace.

Thank you, Pete. Our next question will be our last question.

For our final question, we'll go to the line of George Hill from Deutsche Bank. Please go ahead.

Yeah, good morning, guys, and thanks for squeezing me in after Dave. I'm going to come back to MA margins one more time, and I'm going to ask you to see if you can expand a little bit if there's a way to disaggregate kind of the MA margin expansion, thinking about your pricing initiatives versus utilization expectation versus mix and kind of the market exits that you guys have targeted. I'm just trying to figure out if you can kind of maybe rank order the contribution margin expansion in MA from each of those four initiatives.

Thanks very much for the question, George. We are not looking to necessarily provide individual margin guidance within the health benefit segment. Certainly, we feel comfortable with where we're guiding to in aggregate for 2024 in the 25 to 50 basis point range. And we think that the qualitative commentary that we've provided in the call today should give you enough to get a feel for how the management team is thinking about this. Given this is my first earnings call, I just want to spend a minute on capital deployment before we close out here. And I just wanted to make the point that I expect to continue with Elevant Health's existing strategic policy around capital deployment, as I believe it really strikes the right balance between growth and the return of capital to our stockholders. And just as a reminder, we are going to target 50% of our free cash flow towards M&A or organic reinvestment, and approximately 50% is a return of capital to our stockholders, either via the 30% for share repurchases or the 20% for dividends and Each year may differ, but over the years, we expect to allocate capital consistent with this framework.

Thank you, Mark, and thank you to everyone who joined us. In closing, we're pleased to have delivered another strong year in 2023, and we're confident that the ongoing execution of our strategy and the balance and resilience of our diverse set of businesses positions us well for 2024 and beyond. We're very excited about our future, and we look forward to sharing more on our progress with you in the coming year. Thank you again for your interest in Elevance Health and have a great rest of your week.

Ladies and gentlemen, a recording of this conference will be available for replay after 11 a.m. today through February 23rd, 2024. You may access the replay system at any time by dialing 800-568-3942. International participants can dial 203-369-3812. This concludes our conference for today. Thank you for your participation and for using Verizon Conferencing. You may now disconnect.