Enfusion, Inc.

We welcome you to Infusion's second quarter 2024 earnings conference call. Hosting today's call are Oleg Movchin, Infusion's chief executive officer, Brad Herring, Infusion's chief financial officer, and Neil Pawar, Infusion's chief operating officer. Please note our quarterly shareholder letter, which includes our quarterly financial results, has been posted to our investor relations website. I would like to remind you that today's call may contain forward-looking statements. These forward-looking statements are subject to numerous risks and uncertainties, including those set forth in our filings with the SEC, which are available in the investor relations section of our website. Actual results may differ materially from any forward-looking statements we make today. These forward-looking statements speak only as of today, and the company does not assume any obligations or intent to update them following today's call. except as required by law. In addition, today's call may include non-GAAP measures. These measures should be considered as a supplement to and not a substitute for GAAP financial measures. Reconciliation to the nearest GAAP measures can be found in today's quarterly shareholder letter, which is available on the company's website. During the second quarter, we had the pleasure of interacting with many of our investors who attended the William Blair Conference in May and the Morgan Stanley and Jefferies Conferences in June. We're grateful for a terrific turnout and hope that everyone walked away from those engaging discussions with as many insights as we did. For those of you who couldn't make it to the William Blair or Morgan Stanley conferences, a webcast can be found on the investor relations section of our website. You can also find the full investor day presentation from earlier this year on the investor relations section of our website. With that, I'd like to turn the call over to Oleg to begin.

Good morning and thank you for joining us today. to discuss our results for the second quarter of 2024. I would like to personally thank all shareholders for their vote of confidence at our annual shareholder meeting on June 12th. It's a great privilege to represent Infusion as both a board member and a CEO, and I greatly appreciate all your trust and support. We believe we have the right management team in place with the ability to execute on our long-term strategy. As you know from our second quarter 2024 earnings release published earlier this morning, we reported a solid quarter and reiterated our 2024 full year guidance. We also remain on track to deliver on our medium term guidance, which is to achieve a revenue growth rate of 20 plus percent over the 2025-2027 period. On the call today, we will share several proof points that confirm Infusion's continued move up market, adding new clients from the outside of the hedge fund segment in the insurance and banking sectors, while deepening our relationship with our existing client base. I'm also pleased to share that similar to last quarter, our client onboarding satisfaction scores continue to remain at three-year highs. As the company scales over the next several quarters, we plan to invest in our services platform, empowering our clients, and enhancing our service delivery model as we move up market. We have more than 1,100 employees working to ensure that Infusion's platform will be the last upgrade our clients will ever need. Now let me walk you through some key financial highlights from the second quarter. Our economic trajectory remained on track in Q2 24 with $49.5 million in revenue, representing 16% year-over-year growth q2 2024 adjusted ebitda total 10.1 million dollars translating into a healthy adjusted ebitda margin of 20.5 bread will provide a deeper dive on financials later we signed 39 new clients in q2 2024 up from 33 last quarter this brings our total client count to 879. During the quarter, the seasonally strong launch market in Q1 2024 carried through and accelerated. Many of these funds were naturally drawn to Infusion's platform. Hence, 64% of our wins in the second quarter were launches, including four wins from established firms. We continue to expect the launch and conversion mix to balance out more with a higher percentage of conversions in the back half of 2024. Q2 ATV increased sequentially from 226,000 to $228,000, another firm record, representing 7.5% year-over-year growth. Fund launches this quarter were strong, resulting in healthy bookings growth on a both sequential and annual basis. We believe that Infusion remains the go-to platform provider of the hedge fund community due to high client satisfaction, best-in-class service, and a strong referral base. Fund conversions which have higher SIP counts and higher AUM, are typically larger and more complex firms with higher ACVs. Our strategy is to move up market, win in larger asset managers, providing a more stable revenue profile, and offering additional product functionality and managed services. While targeting larger and more complex firms, we intend to continue to protect our core hedge fund segments of the market as these firms come to us organically, translating in lower customer acquisition costs. Shifting gears, let me provide you with a few notable client wins across geographies from this quarter. In the Americas, revenue grew 15% year over year, in line with Q2 2023. We're pleased to report that we saw the pickup in U.S. fund launches from Q1 continue into Q2. Just like last quarter, this trend is more than compensated for closures and consolidations witnessed earlier. When put together, the U.S. market has shown broad resiliency, with specific call-out to credit fund launches. On that note, we had a strong year of credit wins in 2023, and at the end of Q2, we're running slightly ahead of that pace year-to-date. Beyond the US market, Canada has been showing notable strength in Q2 2024, bringing in larger account wins, and we're seeing an improved pipeline there. Now, let me highlight several exciting cases of new client wins that serve as proof points of Infusion's ability to expand our market share in the institutional asset management segment. For example, I'm thrilled to announce that Infusion signed a US-based health and life insurance company that will move approximately $2 billion of internally managed AUM to the Infusion platform. Infusion's mobile app will allow the investment team to make decisions, regardless of their location, while providing the operations team a real-time view into the trading activity. We believe that the unification of these workflows across the teams into one consolidated framework provides this client with a platform to enable collaboration and scale their internally managed assets. In particular, Infusion improves the transition process to T plus one settlement and automates regulatory compliance oversight. We have stated throughout the year, we have been pushing hard to win more institutional asset managers, and our team has been delivering great execution of this strategy. Today, I'm excited to announce that Infusion signs strategic global advisors, SGA, as a client. SGA is a Newport Beach, California-based, women-owned institutional asset management firm with around $3 billion in AUM and AUA. SGA employs a bottom-up quantitative investment process across several loan-only equity strategies. SGA selected Infusion as their team was looking for a new technology partner to help them drive operational efficiencies across the front office that could scale with them into the future. SGA will utilize Infusion's OEMS broadly, including portfolio workbench for cash flow rebalancing, pre-trade compliance, systematic APIs, as well as newly released cash letter reporting. This is a very exciting win as we continue to build momentum in the institutional asset management space. SGA chose to leave their long-term technology provider because of Infusion's modern test native technology architecture, commitment to partnership, and more predictable total cost of ownership. Turning to Asia Pacific, revenue grew 10% year over year, which compares to 14% growth last year and 13% growth in Q1 24. As you recall, last quarter we called out some geopolitical and macroeconomic headwinds in APAC. Despite these regional headwinds persisting, we maintain our growth trajectory by expanding market share and gaining more traction with large traditional asset management firms, both standalone and captive. For example, we're very excited to announce that one of the largest banks in China became an Infusion client in Q2 2024. This client is an asset management division of one of the top 10 banks by total assets in China, top 20 in Asia, and top 30 globally. This partnership represents a proof point that the Infusion platform can serve clients beyond typical asset managers and hedge funds. The client will initially focus on fixed income and will eventually expand to other asset classes on their platform. This bank has undergone a very rigorous evaluation of providers and has selected Infusion as the required true front-to-back solution that will provide a lower total cost of ownership versus in-house and third-party solutions. Infusion was able to complete phase one of their requirements within three weeks' time, including integration with an external system, demonstrating the agility, equality of our onboarding process. As part of our expansion at APEC this quarter, I am pleased to share another milestone for Infusion. We won our first client in New Zealand, a global equity investment management firm with close to $1 billion under management, which evaluated Infusion for almost two years, and after a very thorough due diligence process, decided to onboard Infusion and stop using one of our largest competitors. This win is a reflection of our continued effort to expand our APAC book of business and make it less reliant on Hong Kong in light of the macro headwinds referenced earlier this year. I'm also happy to note that several recent wins in APAC have allowed us to further diversify and improve our client base, as two-thirds of the wins in APAC in Q2 2024 were outside of the hedge fund segment. We diversified our overall portfolio mix in APEC significantly over the past several quarters. While alternative asset managers represented 81% of our APEC portfolio at the year end 2023, this now accounts for only 45% of our client base at the end of Q2 2024. Turning towards EMEA, Revenue grew 28% year-over-year in Q2 2024, as we continue to expand our business in the region, significantly above average trends and above our internal historical trends. Our EMEA team maintains this strong momentum, which results in expanding the client base, which in turn will drive greater brand awareness and upsell opportunities, as well as a more balanced global growth profile. It is important to note that our EMEA business growth mix becomes increasingly diversified geographically as we have deliberately expanded our book of business to make it less UK-centric and capture the expanding opportunity set in the continental Europe, Middle East, and Africa. Europe remains a very diverse, yet opportunistic market as reflected by our strong results over the past few quarters. We specifically called out Scandinavia last quarter for continued strength, and we are now seeing success in Switzerland for two quarters in a row. I am pleased to share our continued expansion in Switzerland this quarter. 2x Ideas is among the latest Swiss investment managers to partner with Infusion and enhance their investment operations. 2x Ideas is a Swiss-based independent, partner-owned investment firm focused on liquid mid-cap stocks with $1.2 billion AUM. Infusion has been selected as the primary technology and services provider for 2x Ideas to help grow and scale their loan-only equity business while taking advantage of Infusion's highly experienced managed services team to help with their middle and back office operations. Let me turn to Africa as another proof point of our ability to expand our EMEA footprint outside of the UK and strengthen our global franchise. AG Capital is among the latest South African investment managers to partner with Infusion and enhance their investment operations. AG Capital provides intermediary financial services to institutions, funds, and professional investors. They offer trading and execution solutions, hedge funds, and hedge fund incubation services, as well as prime services. Infusion has been selected to run AG Capital's hedge fund business, which includes funds across local and domestic, direct and alternative investments, with strategies across launcher equity, fixed income, and global macro. Furthermore, Infusion has enhanced our partnership with Apex, the largest alternative fund administrator in the country, easing a major pain point for some managers transitioning from other platforms. Overall, we view the region as a promising tactical opportunity. At this time, I'd like to have Neil Pawar, our COO, make a few comments on product and partnerships.

Thank you, Oleg. As many of you know from Investor Day, my focus since joining Infusion has been to execute on our upmarket strategy. We believe we will succeed by addressing the full investment process needs of our clients, which includes expanding functionality to allow Infusion to become more deeply relied upon and providing clients with the last upgrade they will ever need. As you may have seen, we issued a product announcement on August 2nd that highlighted the latest portfolio management functionalities released within our portfolio workbench tool. The newest version adds support for rebalancing across multiple models, seamless integration with portfolio optimizers, and innovative mobile functionality, giving PMs the ability to easily manage performance and risk against benchmarks and model portfolios from a single screen on any device. Our mobile offering is gaining popularity with our clients, and we are continuously enhancing its capabilities. This portfolio workbench release reinforces Infusion's commitment to innovation and user-centric design, enhancing PM's decision-making processes to achieve better performance. The new features to Portfolio Workbench include several new enhancements and use cases around how PMs rebalance portfolios across multiple models, as well as optimized decision-making and advanced functionalities. We're very excited to provide these highly requested features to all our clients, including both alternative and traditional asset managers. As a reminder, If you're a client, you know that every week Infusion releases its SaaS software to all clients. In the second quarter of 2024, we released a total of 267 software enhancements, including portfolio workbench enhancements, expanded functionality for fixed income rebalancing, an innovative cash ladder report, and much, much more. The beauty of the Infusion Cash Ladder is that it is fully integrated into our front-to-back platform and synthesizes on-hand cash balances, the impact of unsettled trades, upcoming corporate actions and asset servicing, forward subscriptions and redemptions, and more importantly, models the impact of unexecuted orders sitting in the OEMS. Altogether, this is an example of better decision analytics to help our clients make better portfolio construction decisions. And the cash ladder functionality was requested by clients and prospects, particularly in the institutional asset management space. Keep in mind that all our clients benefit from these enhancements simultaneously, ensuring everyone is constantly running the latest version of our platform. Our multi-tenanted SaaS model is based on one investment book of records, and it's a competitive edge that cannot be understated. As part of our upmarket strategy, we are investing in our software and services platform to improve service delivery and have made several key hires year to date. Developing our enterprise support model allows us to support a larger institutional client base and improve the capabilities we deliver to our clients. We have several initiatives completed and underway to enhance the client model, optimizing workflows by relentlessly focusing on lowering the number of clicks, manual steps, and interactions with Infusion's team to perform common functions. This initiative should empower our customers and our employees to spend their time on higher value tasks. Our culture of innovation has been a talent magnet for us, as it allows Infusion to be an attractive destination for world-class talent. We have recently added two experienced hires to our team, Chris Durhan and Daniel Gastel. Chris joins us as our Chief Product Officer, having most recently worked at Axiom of SimCorp and previously worked at Barclays, Bloomberg, and BlackRock. Daniel joins as our Head of Transformation, also from BlackRock. I'd now like to hand it back to Oleg to discuss market dynamics and strategy.

Thank you, Neil. As for market dynamics, the strong launch market continued into Q2 2024, and investors maintained their support of the current hedge fund allocations. As such, we saw healthy demand for both launches and conversions in the segment. On the other hand, our geographical expansion in EMEA, the new win in New Zealand, as well as notable wins in the insurance and banking segments, reflect the ongoing interest from large institutional and traditional players to decrease the total cost of ownership and upgrade, for the last time, their current platform. China and Hong Kong markets continue to show capital outflows. However, Infusion continues to take market share there, exceeding industry growth. Convergence wore a lower mix this quarter, as these accounts have much larger ACVs and the opportunity to compete is more staggered based upon the timing of contract renewals. We continue to closely monitor the competitive landscape and remain very excited about our positioning. Infusion consistently demonstrated that despite some short-term volatility, our economic profile remains resilient to macro forces over the long term, given the secular nature of the demand for modern and cost-effective investment technology. I would be remiss if I didn't mention dynamics that we observe in the private market segment. Many of the Infusion H1 clients both credit-focused and multi-strategy funds, are already involved in this asset class and seeing a growing opportunity set. As we see investors allocating more capital to private credit and managers deploy capital they've already raised, the operational challenges related to the portfolio management as well as middle and back office remain formidable. To that end, we are working with our existing and potential clients to enhance our current functionality, supporting the asset class, and assessing platform enhancements that accelerate our product roadmap here, both organically and inorganically. An important part of any modern investment process is leveraging both internal and third-party data sets to create more insights into performance and risk. This is exactly where our visual analytics product comes in. Just like Portfolio Workbench and other related functionality, the next generation of our analytics product will be tightly integrated into the overall platform and help our clients improve quality of their investment decision-making and risk management. In conclusion, we're delivering a world-class product to our existing customers and fueling upmarket motion with products and services that position the company to win larger and more profitable new business. As our notable client wins show, we're taking share in both new and legacy territories while expanding into segments new to Infusion. Importantly, we will continue to invest in our business and our people to fuel future growth. Infusion is a unique platform within parallel scale, and just as we did 14 years ago, we're faced with a generational opportunity to disrupt the investment technology landscape for all institutional clients and support all investment workflows for generations to come. I will now turn the call to Brad to discuss our financials.

Thanks, Oleg, and thank you everyone for joining us this morning. Once again, we're proud to report another quarter of market-leading growth and continued improvement in our profitability profile. For the second quarter, we generated revenue of $49.5 million, an increase of 16% over the same quarter last year. This represents a slight slowdown in our growth rate from the previous quarter, solely due to the performance of our back book, which I'll talk about more in a moment. Referring to the same descriptors we used in our discussion at Investor Day and on previous calls, Our 16% growth for the quarter consisted of 15% from the front book and 1% from the back book. Our front book, which as a reminder is made up of newly converted logos and launches, has accelerated to its highest level in the previous three quarters. Our front book performance is the result of a strong value proposition as well as some modest improvements in the launch market. With regard to the back book, we saw favorable trends in both downgrades and churn as these metrics continue to track towards more normal levels. However, we did see a moderation in our customers' willingness to bring on additional seat and connection counts, which tempered the growth contributed from the existing customer base. That said, while we're encouraged to see growth contributed from the back book shift from negative to positive, we are still a few percentage points short of where we would like to be in terms of growth contribution from our existing customers. As a reminder, if there are any questions about how we've segregated our revenue growth into front and back book components, I would point listeners to the Investor Day materials that are posted on our IR website. First quarter ARR was $195.7 million, up 14% year over year and 3% higher than what we reported in Q1. Worth noting is 28% of our ARR at the end of the second quarter was generated from clients contributing over $500,000 annually. This is up 200 basis points compared to the same period last year. This is yet another proof point we are executing on our upmarket strategy. Our NDR for the quarter was 103%, which was flat sequentially. Consistent with the discussion on revenues for the quarter, NDR was positively impacted by improvements in churn. However, NDR was negatively impacted by lower customer upsells. NDR continues to be negatively impacted by the consolidation of UBS and CS, which reduced our NDR by 60 basis points in the quarter. As a reminder, that impact will roll off in Q4 of this year. We still have our site set to expand NDR from 106 to 107% as we close out 2024. However, given the more tempered upsell environment, timing to hit that 106 to 107% range could delay into early 2025. Our adjusted gross profit increased by 18% year-over-year to $33.9 million. This represents an adjusted gross margin in the quarter of 68.5%, which is up 125 basis points over Q2 of last year and up 68 basis points sequentially. The year-over-year margin improvement represents continued scale benefits across the client services labor pool along with lower hosting costs. Adjusted EBITDA for the quarter was $10.1 million, up 27% compared to the same quarter last year. This represents an adjusted EBITDA margin of 20.5%, which is up 190 basis points from the same period a year ago. The improvement over Q2 of last year was due to continued scale from our SG&A functions, lower D&O insurance costs, and reductions in some other corporate fees. Adjusted free cash flow for the quarter was $4.6 million for a free cash flow conversion of 46%. For the trailing four quarters, our adjusted free cash conversion was 46%. Gap net income for the quarter was $2.5 million which on an average share count of 129 million shares results in a gap EPS of 2 cents per share. Adjusted net income of 6.6 million on the same share count produces an adjusted EPS of 5 cents per share. We ended the quarter with approximately $34 million in cash and cash equivalents with no outstanding debt. Our cash balance combined with $100 million of capacity on our revolver gives us adequate liquidity to support both our organic and inorganic growth objectives that we discussed at our investor day in March. Moving on to guidance, I want to open up the discussion with a bit of context. I will summarize the first half of 2024 as follows. We presented a number of proof points to underscore our strength in onboarding new logos, whether that be via conversions off competitive platforms or new launches. As we talked about in investor day, The long-term benefit from these new front book onboardings will continue to provide the lion's share of our growth in the future. However, the current market backdrop introduces volatility in our back book as our existing customers look to manage costs by either slowing down incremental spend or managing seat and connection counts. We remain optimistic of the growth capabilities of our back book noticeably because the growth generated from that segment has improved five full percentage points from its lows of last year. Recovery to more normal levels in our back book metrics would generate an additional two to four percentage points of growth contribution. Given the current levels of market volatility, it's simply too early to make the call just when that recovery will materialize. Regarding profitability, we continue to practice disciplined capital deployment that is made evident by our ability to deliver market-leading top-line growth while at the same time continuing moderate expansion in margins. With that backdrop, we are again confirming our initial full-year guidance of revenues between $200 to $210 million, adjusted EBITDA between $40 to $45 million, and a free cash conversion ranging from 50 to 55%. For modeling purposes, we continue to expect stock-based compensation to land between $19 and $20 million for the year. We'd now like to open up the call to questions. Operator, please go ahead.

Thank you. The floor is now open for questions. If you have dialed in and would like to ask a question, please press star one on your telephone keypad to raise your hand and join the queue. If you would like to withdraw your question, simply press star one again. If you are called upon to ask a question and are listening via loudspeaker on your device, please pick up your handset to ensure that your phone is not on mute when asking your question. Again, press star one to join the queue. Your first question comes from the line of Michael Infante of Morgan Stanley. Your line is open.

Great. Thanks for taking my question. Oleg and Neil, great to see the continued product innovation on the portfolio workbench and cash laddering front. I'd be curious if you could frame the impact for us just in terms of how these product enhancements are either improving win rates, translating to higher levels of ACV upon contract signing, or maybe what the quantum of bookings in the pipeline from these new initiatives looks like. Thanks.

Michael, thanks for the question. Good morning. I will let Neil to handle this question.

Yeah, hi. I think the way to think about this is the portfolio workbench in particular, but also some of the other features that we've mentioned, like the cash ladder, These are table stakes for institutional asset managers. When we set out our strategy in our investor day earlier this year, we talked about wanting to move into that segment in a much larger way and capture more of that serviceable, addressable market. And what we've been steadily doing is closing down any gaps that we had in our platform in order to be fit for purpose for that segment. The workbench has already allowed us to win a number of clients in that space. And now that we've got the cash ladder out there too, we're continuing to make great traction. And one way to really think about it is that as the portfolio workbench gets used by more and more clients, integration into the OMS is key. In a lot of large institutional asset managers, the workflows are very distinct and separate. And so as you flow from a portfolio rebalance into the trade execution of that, there's a number of hops and steps and reconciliations that need to take place. The beauty of an integrated workbench alongside an order management system allows sort of a seamless integration front to back so that any change in a portfolio automatically flows into its execution venues. This is allowing us to have a really good pipeline of asset management opportunities. And it's really key for us as we move to grow into that space.

Yep. So I just wanted to draw your attention to how this is a huge factor for us to increase our footprint on the front office side and front book. economics, how it drives it. So as Neil pointed out, this integration, which we always highlighted as our competitive advantage, it really pulls portfolio managers' eyes towards the OMS. And therefore, when people use our portfolio construction tools, immediate benefits of having OMS integrated into this workflow becomes very obvious. And so the fault line that exists between the third-party OMS and our portfolio workbench is you know, it just radiates. So that's how we look at it.

Helpful. Thank you both. Brad, just a quick one for you. I think you mentioned some favorable trends just in terms of churn specifically. Can we just unpack that point a little bit further? I think last year in the second quarter, churn was down about 24% sequentially from 1Q to 2Q. I think if I have my numbers correct, it was down about 7% sequentially this quarter. So Just curious how you're thinking about the impact of churn on the back book and if you need to see a bit of improvement on churn in order to get that incremental two to four points of back book improvement. Thanks.

No, sure. Thanks, Michael. So churn certainly has recovered here in the last couple of quarters. If you look at the way the back book is performed, churn has a little room to go, but it's pretty close to actually where we would expect it. on a revenue basis. I think the real topic we talked about in the back book has to do with that upsell. So while churn is a meaningful impact, it's certainly kind of normalized back to where it's not the real kind of long pull of the tent in the back half of the year. It's recovered basically to pretty close to where it should be. There's some other areas in the back book that we're more focused on, primarily that upsell component I mentioned in my remarks.

Got it. Thank Yep. Your next question comes from line of face, runner of William Blair. Your line is open.

Hi, guys. Thanks for taking my question. I guess you guys talked a lot about your ongoing move up market and the different investments you guys have been making into your software and services. I guess can you provide some color on the overall services ecosystem? I guess what role do you guys see partnerships playing in this ecosystem? Are you leaning into system integrators as you move up market or any color there of how you're kind of standardizing that process?

Yeah. Hi, Faith. Good morning. You know, great question. Definitely the key players in the institutional asset side when it comes to onboarding and implementation are very different from, you know, where we're used to play, which is, you know, simpler clients, hedge funds and whatnot. And so, yeah, we were in very advanced stages of conversations with consultants, advisors, third-party integrators that often not only get engaged by clients to onboard whatever system client chooses, but they also play a key role in selection of those systems. And so it's very important to us to have these relationships deepen so that the consultants understand infusion story. And just to step back for a second, in the broader context, especially for large complex investment organizations, business digitization is a big, big theme. And at the end of the day, people talk about AI and all of those things. And so what's fundamental to that exercise is having data clean all in one place. And there's literally no other software platform than Infusion that actually has that. Therefore, these people, these organizations, they kind of see the final destination for business digitization. Therefore, we feel Infusion will become a system of choice when we start converting clients from larger to smaller. This is where those consultant relationships will be key for us to succeed.

All right, great. Thanks for the color there. And then one more quick one, if I can. We're continuing to see strong growth in the EMEA region. So I guess from a capital allocation perspective, what investments are you guys making to really scale those teams out there and continue capitalizing on the growth opportunities?

Yeah, great question. So we've been adding to our teams in Europe. Most recently, also in our product management area, where we're bringing... more, you know, specialized product managers in our OEMS and compliance space because obviously, you know, recognizing that Europe isn't one country and is actually, you know, a large number of very different countries with different accounting rules and regulatory rules, we have to make sure that we have, you know, the right talent on the ground to be able to, A, ensure that our product is a fit for all those different geographies, and B, to be able to interact with our clients and help them during onboarding and during evaluation of the platform to make sure that they can see how those functionalities work and live within the Infusion ecosystem. So it's a great question. It's a super important focus for us.

Your next question comes from the line of Gabriela Borges of Goldman Sachs. Your line is open.

Hi. Good morning. Thanks for taking the question. I have a question for Oleg, Neil, or Brad. Talk to us a little bit about the cross-law motion that's happening in the back book. Are there company-specific products that you're excited to be able to get into the hands of customers that will help ramp that number? How much of this is macro pressure tied to seat count expansion? Just a little bit of color on how much of that is within your control versus how much of it is you waiting for customers to feel better about the underlying environment?

Hi, Gabrielle. This is Neil. First, in terms of the upsell and some of the elements that contribute to that, we're putting a lot of effort in our partnerships. You know, we're doing a number of different partnerships with companies ranging from, you know, compliance reporting, transaction cost analysis, other areas where we can basically, you know, connect our clients' data directly to those partner systems such that the experience for a client becomes close to seamless. If they, you know, sign the contract and agree that they want to use a particular third-party service through Infusion's partnership, then all they have to do is let us know, and then we can flow their data through, and they can start to receive the benefit. So this is an area that we've been putting a lot more emphasis on of late, and, you know, will absolutely start to yield dividends for us.

Gabrielle, I'll add to that. So Neil kind of mentioned kind of the product component, but there certainly is a macro component that affects the back book. When you look at how our customers add and subtract seats or add and subtract connections, there certainly is a pattern with what's going on in the macro environment that we watch very closely. We saw that play out last year. We talked about it pretty extensively. We don't see a lot of those changes coming through in large lumps, 10 or 20% ads or subtractions, we see a lot of onesies and twosies. So what we're watching very closely, especially given some of the volatility that's going on now, we'll be watching that real close over the next probably 30 to 60 days just to see how our customers react to some of this market volatility and see what that's going to mean on the back book.

And I will just chime in with one more perspective. What we can control is also the level of engagement with our customers. whether it's increased level of managed services or custom software development, this is where we try to create some additional glue where this relationship becomes both value creative and also economically beneficial for Infusion.

Yeah, yeah, absolutely. And Brad, the follow-up for you on the guidance. So a couple of comments in the prepared remarks around, we just discussed the back book and then a little bit around visibility and macro. Give us a little bit of perspective on your thought process on maintaining the guide and how you think about the level of conservatism that's embedded in that relative to some of the comments you mentioned about the macro being maybe a little bit less visible.

Great question. And we spent a lot of time kind of sorting through this. If you look at how the overall businesses perform, I don't want to lose track of just how well that front book is performing. We talked last year, if you remember, we said, look, as the macro environment gets challenged, the front book has a lot of tailwind. It just takes a little while for that tailwind to materialize. We are starting to see that now. When you look at the back half of the year, the unfortunate side of a difficult macro could be, as it was last year, where the macro takes a little bit more of a hit in the near term versus the longer term effect on a positive side that the front book sees. So when we sat down and looked at our guide for the year, you know, given some of the uncertainty that's played out, especially over the last, you know, call it week, we felt it was prudent not to kind of call the winning game here at halftime. So we wanted to let a little bit more time pass, see what that back book looks like. You know, we'll certainly come back and revisit this at third quarter. But given that level of uncertainty, we just felt it was prudent just to leave that guide with the range that we put out there to start the year with. We feel confident with that range. There's still some, you know, variability, obviously, with that back book component as to where we're going to land in that range. But we wanted to make sure we at least reconfirmed the range that we put out there at the beginning of the year.

Got it. Thank you.

Your next question comes from Land of Koji Ikeda of Bank of America. Your line is open.

Yeah. Hey, guys, thanks for taking the questions. I wanted to ask kind of a follow up to the demand question. And so as we're heading into a period of what seems like more volatility, specifically around a potential interest rate regime change, how do you guys think about how this could affect demand? I mean, should demand stay consistent with what we've been seeing over the past several years with everything going on? You know, infusion has been around for a long time and have lived through many interest regime changes in the past. And so I just wanted to get an additional color here on how we should be thinking about demand environment heading into what should be an interest regime change.

Yeah. Thank you, Koji. So, you know, I guess I would just first shine the light on, you know, some of what I said in the prepared remarks. I mean, I love the fact that you, you know, look back and, you know, highlighted the fact that Infusion has been around through all this, you know, sort of gerations of the market and macroeconomic environments. And, you know, 2022 and 2023 are case in point, right? We see a little bit of a client step and breaks and then, you know, everything kind of restarted. So, you know, while some short-term volatility in demand could impact our trajectory, over the long term, you know, we are a low beta business. And, you know, it's, you know, I use this term downside convexity where things are uh you know become bad people actually come to us from higher cost of you know higher total cost of ownership type players and actually choose us because we're that much cost effective more cost effective um i don't think the interest rates alone will explain everything i mean we see a lot of things that trigger um you know the carry trade um you know i don't want to go into macro analysis too much but the reality is uh when um When things are pulled back, some of the hedge funds in particular that live on concentrated trades, there's very few differentiated ideas out there, they will maybe pause their decisions. However, I do not think that it will impact our upmarket motion. In fact, I actually have a high level of conviction that it will only accentuate what we've seen recently, which is continued re-evaluation of old database architectures of old kind of managed services paradigm. And of course, you know, kind of obsolete software solutions that, you know, just very costly, bulky. And in fact, in this environment, precludes people from pivoting very quickly into their investment stance, you know, to create better risk management framework and deliver better risk adjusted returns to the investors. So, you know, technically, I don't know over the long term, I have high level of confidence that this business is very robust and low beta business.

Got it. Thank you, Oleg. And maybe a follow-up question for Brad. When I look at the NRR, 103%, you know, it is up sequentially and up year over year. How to think about the most attractive levers over the next 12 months to drive this metric higher? And then also, I know that a component of NRR is onboarding from the back book. So any way you can quantify how much onboarding from the back book has contributed to the NRR about 103%. Thank you very much.

Yeah, sure. So some of the nuances that'll help accelerate that number, you know, Neil mentioned some of those cross-sell opportunities we are looking at. While a lot of product is focused on generating front book onboardings, there are some product capabilities that are in the pipeline that will generate some cross-sell. There's also some penetration rates we're working on. If you think about OEMS managed services and modules like analytics, all those are cross-sell opportunities that will drive NDR up on that existing customer base. There's also some revisiting of some pricing discussions that we have internally. That will be another positive impact. One of the larger impacts is still going to be how we think about our customers growing underneath us. If you go back to Investor Day, if you remember, we talk about growing our customer base kind of horizontally and vertically. I've mentioned the vertical part across an OEMS or managed services, but there's still a vertical component where we pick up additional funds from customers where we may not have a full share of wallets. So those are going to be the biggest drivers that are going to continue to expand that NDR. I want to mention, I said it in my remarks, We will get some pickup of that NDR when that CS UBS impact rolls off. So we'll get a little bit of impact there, but the majority of the impact is going to come from those things I just walked through.

Thank you.

Yep. Your next question comes from mine of Alexey Kovalev of JP Morgan. Your line is open.

Thank you. Hi, Alec. Hi, Brad and Neil. Could I come back, Brad, could I come back to your 2024 backbook guidance, please? So you mentioned the improvement in churn to levels where you thought it would be. So is it fair to assume that you're still looking at 4% to 5% backbook churn this year?

Yeah, churn is going to fall in the, I would call it more like a 3% to 5% range. But yeah, it's still in the low to mid-single digits for churn specifically.

Perfect. And then on organic backbook growth, is your assumption still around 7% to 10% despite everything that you just mentioned earlier on the call?

That's the number we're watching. That's still what we're targeting. It'll be interesting to see how the back half of the year plays out. We were good in first quarter. We actually fell right in line with what we expected in first quarter. Second quarter, as I mentioned on the overall back book performance, the weak component was that net organic growth piece. So we're watching that closely just to see how that plays out in the back half of the year.

And what the... specifically drove that slightly weaker dynamic that you expect? Is there any geography that is underperforming?

No, it's a good question, Alexa. We spent a lot of time peeling it back, and there's really no patterns into how the slowdown in that upsell component played out. It was mostly just You know, one seat here, two seat there, one connection here, two connections there. It was no one concentration of a large group of clients. It was no concentrations across geographies or types of clients. It was really just a small sliver coming off across the book in general. So it's a good question, and when we peeled it back, there really was no pattern, which is why we're watching it closely in the back half.

Okay, so just to reiterate, Timing of NRR getting to 106, 107 could theoretically be delayed into 2025, but no change in your midpoint of the guidance for the backlog of 4%?

That's correct.

Okay, perfect. Thank you, Brad.

Your next question comes from the line of Parker Lane of Stiefel. Your line is open.

This is Matthew Kickert for Parker. Thanks for taking my questions. To start, the guidance notices calling for accelerated even-to-margin expansion in the second half. Are there any specific efficiency projects that you would expect to start bearing fruit in the next two quarters? You know, are you expecting it to be mostly spread out, or is there any specific areas where this acceleration is going to come from?

It's generally spread out, but to call out one area in particular, we've been doing a lot of work in what we're calling sort of self-serviced. And that is where, you know, there's a number of types of activities that today our clients perform through our managed service and our client support staff. And, you know, especially as we move into the larger institutional segments, there's much more of an expectation that clients can manage those activities themselves. And so there's been an increased demand for the ability to have self-service tools to do that. Obviously, while in also satisfying clients' demand for that, we're making ourselves more efficient because we're taking a number of activities that normally we would perform, in some cases, you know, unpaid, and we're shifting that back to the clients at their request because they want to have greater control and integration into their system. So that's a good concrete example of where we see some of that efficiencies, but there are obviously other examples more broadly across the platform as well.

Yeah, so what Neil just mentioned is an effort that's going to mostly manifest itself in growth margins, but within we've also got some really good scale benefits flowing through over some of our G&A functions as well. So it's really going to show up in both places, but you're exactly right. We do expect margins to continue to expand.

Okay, that's good to hear. Very helpful. And then secondly, notice the new funds launches increasing from 55% to 64% in the quarter. How much impact do you expect traditional fund migrations to be in the second half? Do you still expect that percentage to trend down moving forward?

Matthew, what do you mean by migrations?

Yeah, I noticed in the shareholder letter you mentioned the new fund launches just increased with 64% in the quarter. I think last quarter you had mentioned that that number would be expected to trend down just given that funds are, you know, migrating to the platform instead of launching?

Yeah, that's right. So we, you know, we see a lot of these launches that are, you know, we would call launches in disguise where, you know, existing investment organization, you know, is launching a new product. Uh, but you know, in some sense they've, they, it's kind of a conversion. Why? Because they use something other than infusion to operate other investment vehicles. And now as they add new product, you know, they make a decision to choose something other than what they currently have in-house. And, you know, we think that this belongs more to a conversion category as opposed to launch category. And, you know, we don't expect, number one, we don't expect the hedge fund launch environment to persist forever, right? That's a cyclical thing. And number two, again, naturally, as we migrate up market, our larger clients, you know, will be more other than launches, and typically they already have existing infrastructure.

And just to add to that real quick, if you look at the count number, you're right, it's like a 65-35 number. If you look at it on an ARR basis, it's much more skewed towards conversion just because what Oleg mentioned, the size of those clients is significantly bigger.

Okay, that makes sense. Thank you very much.

With no further questions, this concludes our Q&A session. Well, I'll turn the conference back over to CEO Oleg Moftan for closing remarks.

Well, thanks to all of you for great thoughtful questions and, of course, huge gratitude for our shareholders for supporting us, for partnering with us, and for sharing our vision that Infusion is a disruptive platform and a disruptive company. And we have reiterated our commitment to work really hard on

shareholders we have to deliver value thanks this concludes today's conference call you may now disconnect