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Operator
Operator
Ladies and gentlemen, thank you for standing by. I would like to welcome everyone to the EPAM Systems Q4 2023 Earnings Conference Call. At this time, all lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you'd like to ask a question during this time, simply press the star followed by the number one on your telephone keypad. If you'd like to withdraw your question, please press the star followed by the one once again. Thank you. I will now hand the call over to David Strauber. Head of Investor Relations. You may begin your conference.
David Strauber
Head of Investor Relations
Thank you, Operator, and good morning, everyone. By now, you should have received your copy of the earnings release for the company's fourth quarter and full year 2023 results. If you have not, a copy is available on epam.com in the Investor section. With me on today's call are Akati Dobkin, CEO and President, and Jason Peterson, Chief Financial Officer. I would like to remind those listening that some of the comments made on today's call may contain forward-looking statements. These statements are subject to risk and uncertainties as described in the company's earnings release and SEC filings. Additionally, all references to reported results that are non-GAAP measures have been reconciled to the comparable GAAP measures and are available in our quarterly earnings materials located in the investor section of our website. With that said, I'll now turn a call over to Ark.
Arkady Dobkin
Chief Executive Officer and President
Thank you, David. Good morning, everyone. Thank you for joining us today. As usual in Q1, it's time for us to reflect on the past 12 months and share what we think about the next 12. Before I do that, I want to thank our team around the world for their dedication to our clients and hard work throughout last year and for staying committed and engaged in the work ahead of us in 2024. Looking back to 2023, I will start from a short summary very much in line with what we shared in today's press release. We believe that EPAM performance in 2023 reflects our ability to navigate volatile demand brought simultaneously, and simultaneously is the key word here, on us by both geopolitical and macroeconomic conditions. After rebalancing most of our delivery talent footprint across Europe, Western Central Asia, India, and Latin America, and refining our go-to-market approach to meet current demand, we are now focused primarily on harmonizing our delivery quality optimizing cost effectiveness, and proactively leveraging our extensive advanced technology and growing consulting capabilities to capitalize on gen AI and AI-driven opportunities of the future. In that context, first a few notes on 2023 and their relevance to 2024, and then I can move on aspects of our 2024 outlook. Let me start from geopolitical and economic impact on the PAM operation. In February of 2022, the Russian invasion of Ukraine made it necessary for us to relocate over 13,000 people plus families to new geographies. While most of these relocations completed back in 2022, many adjustments did happen last year. And still today in 2024, we will continue to work on some downstream factors, including seniority pyramid, team composition, and cost effectiveness across our traditional and new locations. I want to also especially recognize our team in Ukraine who proved that despite the level of challenges, they accepted a reliable partner for our clients existing in nuance. A few additional notes on repositioning and stabilization of our tiling delivery platform. As mentioned already, 2023 was a year of significant rebalancing for most of our global delivery. We work on scaling India and Latam. and at the same time preparing for future growth in development centers across Europe and Western and Central Asia, our key destination for majority of our relocated talent. In 2023, India continued to be our fastest growing location, practically since 2021. And while we were growing our capabilities there with accelerated speed, we also worked to ensure that our delivery culture remains focused on quality and client value. India will likely become our largest location by the end of 2024, or at least on match with our current scale in Ukraine. Latin America, specifically our locations in Colombia and Mexico, have been maturing significantly as we scale out our cloud and data capabilities there to be prepared to meet rising demand from North American clients. And so, we are starting 2024 from significantly a factory geographic delivery platform, much more balanced than ever, to bring together the practices, methods, and collaborative ways of working, and to focus on harmonizing our engineering competencies and critical capabilities in cloud data and now in AI, to be present now in each of our strategic locations. In 2024, this is one of our key priorities, and we expect these programs to be continuous areas of investment and differentiations for Obama. As I mentioned in previous calls, there is a growing number of clients who, after slowing their spending with us due to the war, have started to grow their engagements with us again by utilizing our much more diverse geographic footprint and advanced delivery capabilities. Supporting this trend will be another key priority as we continue during 2024 to build up our capabilities both geographically and from our services mix perspective. To illustrate some relevant specific efforts, I will share several ongoing investments in engineering excellence AI learning journeys for all ePalmers, covering standard copilots and other AI-assisted engineering productivity tools for all key delivery roles with specific adoption targets being set up for all locations. This tool was released in 2023 with upgrades coming in Q1 and beyond. New upgrades to our digital delivery platform. now being AI-enabled, and leveraging a set of composable assets that include EPUM proprietary together with open source components and tools to connect to a variety of LLMs for supporting the most critical capabilities, protecting private data, and prompting cost-effective and reliable consumption of external LLMs, EPUM Dial Platform. Finally, Productivity Measurement Framework. allowing of engineering and agile best practices for continuous improvements of individual and team productivity in AI-assisted development environment. All those efforts should make it possible for us to become the most geographically diverse and broadly AI-assisted delivery planning platforms in the industry. Now about cost effectiveness. It became obvious at the end of 2022 throughout 2023 that to navigate current economic environment, we must continuously consider cost optimization efforts to react properly to all changes around us. Some targeted optimization efforts were ongoing in 2023 across both in market and global delivery locations. This has improved our utilization in short term and allow us to fund several initiatives in 2023 and 2024. We will be considering similar efforts as appropriate in the future to ensure our adaptability needs. We are also actively working on rebalancing our seniority pyramids by engaging and training junior talent while improving overall seniority in market and across our key global practices. About AI and AI efforts. For years, we have been investing and scaling our data, ML, and predictive AI capabilities. Today, many of our clients are engaging us to do the foundational engineering and data ML work required to help them operate their current businesses, but also to enable them to start their work with generative AI. Since mid of last year, our majority of these are relatively small. We engage in over 400 GNI-related projects. Our coverage of use cases is broad, from knowledge management to HCR, from product management to supply chain and service optimization, from advanced business process redesign to new interactive agent development, from engineering productivity enhancements by using GenAI tools to improving speed and quality of code generation and testing. Last year, we launched DIAL, our enterprise-level orchestration platform, to accelerate development of GenAI-empowered business solutions. Recently, we released it for open source. We are encouraged by seeing a high level of interest from our clients expressed in over 60 pursuits with 15 active projects in progress right now. And some already in production implementations across tech, insurance, retail, automotive, life science, and business information vertical segments. One of the most interesting deployment was done for major global economic data institution, and one of the most rewarding has been our work in Ukraine on a government platform, which now includes and AI capabilities as well. Now, let's talk about demand environment. In 2023, we have managed to safeguard many of our programs and clients' portfolios. We also saw some pullback in spend last year and expect that this may continue to be a factor into 2024, as our clients execute vendor consolidation exercises to manage their costs. While this trend continues, and in some cases to our benefit, we are seeing encouraging signals of a general rebound for built-based solutions. and for traditionally strong capabilities in advanced tech, data experience consulting, and AI. To capitalize on potential new demand, we are expanding our new business initiative by enhancing our sales strategies and go-to-market partnerships, dedicating resources to create new accelerators, establishing new engagement models, and innovating our customer interaction methods. In 2023, it was also evident that we brought new clients at a rate higher than in previous years, and we plan to do it again in 2024. Still, in overall, we believe at this point the 2024 environment will be, at least for the first half of the year, a continuation of second part of 2023 trends, with the potential demand up toward the second half. While we have made significant progress on involving our operations, and despite the challenges we have faced in 2023, our work with clients has been increasingly recognized by leading analysts and provide, in turn, some independent support for the stories we shared. All the reports are very recent, last two, three months, and present the up-to-date views on EPAM. About some new capabilities. In November 2023, IPAM was featured by Gartner and competitive landscape IT service providers to the global insurance industry report. That is probably one of the first recognition by Gartner of our industry expertise and the result of our efforts to bring insurance consultancy and implementation services simultaneously for the client's benefits. Putting together insurance consulting advisory practice was one of the key efforts for us during the last few years. Similar efforts today are underway in healthcare and life science, retail and distribution, oil and gas, among a few others. In Q4 2023, IPAM was featured in Forrester Report, the Cybersecurity Consulting Services Landscape, Q4 2023. IPAM was highlighted as one of the top 33 cybersecurity consulting services providers, which is probably recognition of a critical capability we are developing for the last year. Now about some established capabilities which were confirmed recently. In November 2023, EPAM was recognized as the top three companies in Magic Quadrant for critical capabilities for customer software development services worldwide by Gartner. EPAM leadership and strengths were specifically highlighted in leveraging generative AI, pioneering DevOps, and providing superior customer support and unique user experience. In November, December 2023, IDC named IPAM as a leader in three reports. IDC Marketscape for worldwide experience design services vendor assessment. IDC Marketscape for worldwide experience build services vendor assessment. And IDC Marketscape for worldwide software engineering services vendor assessment. Ed H recognized EPAM as the number six largest agencies in the United States and number 18 in the world's largest agencies companies categories. In just seven years, EPAM has moved from number 130 to number six among U.S. agencies. Before I hand over the call to Jason, I would like to take a moment to share a couple points on some aspects of our results for 2023 and our outlook for 2024. In 2023, we generated 4.69 billion in revenues, reflecting a correction of 2.8% year-over-year. Excluding the impact of exiting our Russian operations, revenue declined 1.8%. Adjusted income from operations was 16.3% of revenue and above the midpoint of our initial guided range. Also, the current market conditions don't represent at all an ideal demand environment for EPAM. Our 2023 results highlight our commitment to adapting the company to suit the current circumstances while continuously preparing for the more beneficial for demand environment in the future. What I want to point out as well is that our Q4 results shows a sequential revenue growth, first time after three previous quarters of sequential declines. About 2024 outlook, because of our ability to adapt to new client demands and market conditions, we are optimistic about the opportunities ahead of us towards the end of 2024. Demand to build during the last two years should rebound, driven by long-term pressures for legacy modernizations, by needs for advanced customer-centric solutions, and by the massive interest to understand how to apply and general AI capabilities to build new platforms and solutions. Even while we continue to navigate current economic and geopolitical environment carefully, we will invest in strategic initiatives organically and with support of expanded M&A activities in demand generation efforts and in people programs. This will have some effect on our profitability in 2024, but we believe this is the right actions to ensure long-term growth and stronger market position. Let me turn the call over to Jason to provide more details on our fourth quarter and full year results, in addition to our initial view of 2024 expectations.
Jason Peterson
Chief Financial Officer
Thank you, Arik, and good morning, everyone. In the fourth quarter, EPM generated revenues of $1.16 billion, a year-over-year decrease of 6% on a reported basis and a 7.3% decrease in constant currency terms, reflecting a positive foreign exchange impact of 130 basis points. The reduction in Russian customer revenues resulting from our decision to exit the market had a 70 basis point negative impact on year-over-year revenue growth. The modest sequential growth in the quarter was the result of stabilizing demand. Revenues in Q4 were higher than we expected when we set Q4 guidance due to both stronger client demand and significant benefits from favorable foreign exchange. Beginning with our industry verticals, life sciences and healthcare grew 11.6%. Growth in the quarter was driven primarily by clients in life sciences. Traveling consumer decreased 4.4% with solid growth in travel and hospitality, offset by declines in revenues derived from consumer goods and retail customers. Financial services contracted 7.1%, driven by declines in banking, partially offset by work performed for marketplace exchange and finance information and analytics clients. Excluding the impact of the exit of our Russian operations, revenue on a year-over-year basis declined 5.5%. Business information media declined 14.8% in the quarter. Revenues in the quarter continued to be impacted primarily by a reduction in spend across a number of large clients due to uncertainty in their end markets, particularly in the mortgage data space. Software and high tech declined 16.8% in the quarter. The year-over-year growth rate was negatively impacted by the reduction in revenue from a former top 20 client we mentioned during our previous earnings calls and generally slower growth in revenues across the range of customers in the vertical. And finally, our emerging verticals delivered growth of 4.2%, driven by clients in energy, manufacturing, and education. From a geographic perspective, the Americas, our largest region representing 58% of our Q4 revenues, declined 7.6% year-over-year, or 7.7% in constant currency. On a sequential basis, growth remained relatively flat, consistent with the previous quarter. EMEA, representing 39% of our Q4 revenues, was flat year-over-year and declined 3.5% in constant currency. APAC declined 10.9% in both reported and constant currency terms and now represents 2% of our revenues. And finally, CEE, representing 0.1% of our Q4 revenues, contracted 91.6% year over year, or 91.3% in constant currency. Revenue in the quarter was impacted by the exit of our operations in Russia. Going forward, I will no longer comment on the CEE region in our quarterly prepared remarks, given that its revenue contribution is immaterial relative to our total revenues. In Q4, revenues from our top 20 clients declined 5% year over year. while revenues from clients outside our top 20 contracted 7%. Moving down the income statement, our GAAP gross margin for the quarter was 31.1% compared to 32.4% in Q4 of last year. Non-GAAP gross margin for the quarter was 33% compared to 34.1% for the same quarter last year. Gross margin in Q4 2022 was positively impacted by the timing of year-end revenue recognition. GAAP SG&A was 18.5% of revenue compared to 16.6% in Q4 of last year. GAAP SG&A in the quarter was impacted by one-time charges, including expenses associated with the company's cost optimization program. Non-GAAP SG&A came in at 14.2% of revenue compared to 14.8% in the same period last year. SG&A expense for Q4 2023 reflects some cost efficiencies achieved in the quarter, as well as lower variable compensation compared to Q4 2022. Gap income from operations was $122 million or 10.6% of revenue in the quarter compared to $170 million or 13.8% of revenue in Q4 of last year. Non-gap income from operations was $200 million or 17.3% of revenue in the quarter compared to $220 million or 17.8% of revenue in Q4 of last year. Our gap effective tax rate for the quarter came in at 23.4% versus our Q4 guide of 24% due to greater than expected excess tax benefits related to stock-based compensation, partially offset by higher state taxes and the impact of losses in certain non-U.S. acquired subsidiaries. Our non-gap effective tax rate, which includes the impact of state taxes and subsidiary losses and excludes excess tax benefits, was 25.1%. Diluted earnings per share on a GAAP basis was $1.66. Our non-GAAP diluted EPS was $2.75, reflecting a decrease of 18 cents, or 6.1%, compared to the same quarter in 2022. In Q4, there were approximately 58.9 million diluted shares outstanding. Turning to cash flow and our balance sheet, cash flow from operations for Q4 was 171 million, compared to $186 million in the same quarter of 2022. Free cash flow was $161 million compared to free cash flow of $165 million in the same quarter last year. We ended the quarter with approximately $2 billion in cash and cash equivalents. At the end of Q4, DSO was 71 days and compares to 73 days in Q3 2023 and 70 days in the same quarter last year. Share repurchases in the fourth quarter were approximately 143,000 shares for $36.5 million at an average price of $255.96 per share. As of December 31st, we had approximately $335 million of share repurchase authority remaining. Now moving on to a few operational metrics for the quarter. We ended Q4 with more than 47,350 consultants, designers, engineers, trainers, and architects. a decline of 10.4% compared to Q4 2022. This is the result of lower levels of hiring combined with both voluntary and involuntary attrition as we continue to balance supply and demand. Our total headcount for the quarter was more than 53,150 employees. Utilization was 74.4% compared to 73.6% in Q4 of last year and 72.7% in Q3 2023. Turning to our full year results for 2023, revenues for the year were 4.69 billion, producing a decline of 2.8% reported and a decline of 3.4% in constant currency terms compared to 2022. Excluding Russia revenues, the reported year-over-year growth rate would have been negative 1.8% reported and negative 2.4% in constant currency terms. Gap income from operations was $501 million, a decrease of 12.5% year-over-year and represented 10.7% of revenue. Our non-gap income from operations was $765 million, a decrease of 6.5% compared to the prior year and represented 16.3% of revenue. Our gap effective tax rate for the year was 22.3%. Our non-gap effective tax rate was 23.7%. Diluted earnings per share on a GAAP basis was $7.06. Non-GAAP EPS, which includes adjustments for stock-based compensation, acquisition-related costs, and certain other one-time items, including costs associated with our cost optimization program, was $10.59, reflecting a 2.8% decrease over fiscal 2022. In 2023, there were approximately 59.1 million weighted average diluted shares outstanding. Cash flow from operations was $563 million compared to $464 million for 2022. And free cash flow was $534 million, reflecting 85.4% adjusted net income conversion. And finally, share repurchases in 2023 were approximately 686,000 shares for $164.9 million at an average price of $240.49 per share. Our 2023 results reflect EPM's ability to manage the business through challenging macro conditions while positioning the company for the return to a more normalized demand environment. Now, let's turn to guidance. Before moving to the specifics of our 2024 and Q1 outlook, I would like to provide some thoughts to help frame our guidance. As Arik mentioned, the demand environment remains uneven, and we believe this will persist at least in the first half of 2024. We have been pleased with the progress we are making on demand generation and will continue to prioritize revenue growth into 2024, which in some pursuits includes some degree of discounting. In 2024, we expect to incur incremental costs due to more normalized variable compensation levels, in addition to wage inflation in certain geographies. This higher level of compensation, combined with the limited ability to improve client pricing in the near term, will continue to put pressures on margins in 2024. Finally, despite the war, our operations in Ukraine have not been materially impacted and our teams remain highly focused on maintaining uninterrupted production. Our guidance assumes that we will continue to be able to deliver from our Ukraine delivery centers at productivity levels similar to those achieved in 2023. Now, starting with a full year outlook, revenue growth will be in the range of 1% to 4% on both a reported and constant currency basis. The impact of foreign exchange is expected to be negligible. At this time, we expect a nominal revenue contribution from an organic revenue for 2024. Lastly, we're seeing some improvement of demand, but visibility for the year is still limited. Although we are guiding to modest sequential growth in Q1, increases in demand may not sufficiently offset revenue impacts resulting from seasonality in all quarters in 2024. We expect gap income from operations to be in the range of 9.5% to 10.5%. and non-GAAP income from operations to be in the range of 14.5% to 15.5%. We expect our GAAP effective tax rate to be approximately 21%. Our non-GAAP effective tax rate, which excludes excess tax benefits related to stock-based compensation, will be 24%. Earnings per share, we expect the GAAP-deleted EPS will be in the range of $7.20 to $7.60 for the full year. A non-GAAP diluted EPS will be in the range of $10 to $10.40 for the full year. We expect weighted average share count of 59.3 million fully diluted shares outstanding. For Q1 of 2024, we expect revenues to be in the range of 1.155 to 1.165 billion, producing a year-over-year decline of approximately 4% with the expected impact of FX to be minimal. For the first quarter, we expect gap income from operations to be in the range of 9 to 10%, and non-gap income from operations to be in the range of 13.5% to 14.5%. Our Q1 income from operations guide reflects the impact of the resetting of Social Security caps, normalized variable compensation, and somewhat higher bench levels, where we expect to see improvement throughout the year. We expect our GAAP effective tax rate to be approximately 11% and our non-GAAP effective tax rate, which excludes excess tax benefits related to stock-based compensation, to be approximately 24%. For earnings per share, we expect GAAP-diluted EPS to be in the range of $1.79 to $1.87 for the quarter, and non-GAAP-diluted EPS to be in the range of $2.26 to $2.34 for the quarter. We expect a weighted average share count of 59.1 million diluted shares outstanding. Finally, a few key assumptions that support our GAAP to non-GAAP measurements for 2024. Stock-based compensation expense is expected to be approximately 198 million, with 44 million in Q1, 48 million in Q2, and 53 million in each remaining quarter. Amortization of intangibles is expected to be approximately 26 million for the year, evenly spread across each quarter. The impact of foreign exchange is expected to be a $1 million loss for each of the quarters. Tax effective non-GAAP adjustments is expected to be approximately $46 million for the year, with $11 million in Q1, $11 million in Q2, and $12 million in each remaining quarter. We expect excess tax benefits to be around $28 million for the full year, with approximately $17 million in Q1, $5 million in Q2, and $3 million in each remaining quarter. Finally, one more assumption outside of our GAAP to non-GAAP items. Our growing cash reserves are generating interest income, and EPAM is receiving governmental incentives from several countries in which we establish delivery operations. As a result, in 2024, we are anticipating an increased level of other income. We expect interest in other income to be around 66 million for the full year, with 16 million in Q1, 20 million in Q2, and 15 million in each remaining quarter. My thanks to all the EPAMers who made 2023 a successful year. It will help us drive growth throughout 2024. Operator, let's open the call up for questions.
Operator
Operator
Thank you. At this time, I would like to remind our participants in order to ask a question, please press the star followed by the number one on your telephone keypad. In the interest of time, we kindly request that analysts limit their questions to one, and if time permits, you may poll for a follow-up question. Thank you. Our first question comes from the line of Ramsey, LSO of Barclays. Please go ahead.
spk09
Hi. Thank you for taking my question this morning. I wanted to ask about your view on the second half of 24 sort of inflection. You sounded incrementally confident, I think, that the demand environment might pivot into a positive direction at that point. Can you just comment further on what's giving you confidence in this visibility? Are client conversations changing? Are you seeing a backlog of delayed projects build up? What has changed in your forward view that's supporting this sort of incrementally positive sense that the second half is where things may inflect?
Jason Peterson
Chief Financial Officer
I think it's exactly what you said. We were thinking a lot of activities before, and a lot of conversations still happening today, but decision point delays still. And in our view, how these activities were increased, we do believe that future delays would be very difficult to kind of hold, because the companies will need to address growing debt. We're taking, at least we're thinking right now, a pretty responsible view of what might be happening, and this type of increase based on discussion of many programs and kind of desires which we have during the last months should become to some realization. So we're kind of planning and shaping our activities around it.
spk09
Got it. Okay, thank you.
Operator
Operator
Thank you. Our next question comes from Brian Bergen of TD Cohen. Please go ahead.
Brian Bergen
Hi, good morning. Thank you. I wanted to start on margin here, so good result in the 4QAOM. Can you talk about maybe what costs and investments now are most notable that come back in for 24 and the cadence considerations? I heard some investments in demand gen and go-to-market, I think. Can you flesh that a bit more? And I guess the root of the question is, What do you consider more transitory versus potentially structural cost differences as you go forward?
Jason Peterson
Chief Financial Officer
Yeah. So, you know, we obviously have been very thoughtful around what our cost structure would look like this year and are mindful of the guide here around profitability. The decision we made, Brian, was that, you know, we did want to return to a more typical variable compensation. And then we thought a lot about the pricing environment and the wage environment and decided that we would move forward with our traditional sort of salary increases or promo in Q2 of this year. We've got very little voluntary attrition. We want to keep it that way because we do have confidence in a return to growth later in the year. So I would say the people programs are probably most significant But then we do have significant investments in AI. And again, we thought about whether or not we would want to scale those back. And we thought that that wasn't appropriate considering some of the traction that we believe that we're getting in AI at this point. And then as you talked about, the programs that are primarily focused on sort of demand generation, some of our partnership programs, and then, you know, continuing to enhance our domain capabilities. And I don't know, Mark, if you have any thoughts about either the AI or the demand generation
Jason Peterson
Chief Financial Officer
Yeah, as everybody said, it's still a lot of experimentation, but we highlighted some things which we do, and there is a quest to implementations happening as we speak. Still, the program is not very sizable, but what we also see is that a lot of proof of concepts actually proven to the point that it will trigger additional tail of data engineering programs a lot because while experimentation going well and proof of concept looks good, usually the data for this type of activities is massaged well enough and as soon as you go into production activities in many cases, it's triggered visibly need to invest in data engineering and different activities to, at scale, provide the data. And that's why also we believe that this trigger will happen and the amount of work for this type of activities will be bringing some fruits to us as well.
Jason Peterson
Chief Financial Officer
Yes, we think there will clearly be a return on the AI investment, and then Brian will be working on utilization And our seniority pyramids throughout the year, I think you'll see an improvement across March and in the second half of 2024, hopefully setting us up for more, you know, better profitability in 2025.
Brian Bergen
Okay, thanks. And then in follow-up, just as it relates to kind of your larger client cohort expectations, are the ramp down that you had thought, you know, as you entered 24 progressing as you had expected, and is the second half improvement, consistent across your larger clients? I'm thinking about your top 10, your top 20 base.
Jason Peterson
Chief Financial Officer
We had talked about a known and expected ramp down in Q1 that is upon us, and it is obviously part of our Q1 guide. Other than that, we don't see significant incremental kind of ramp downs, and we are feeling like demand is stabilizing. From a customer standpoint, we are seeing good, strong traction in life sciences. We clearly are seeing a lot of opportunities in energy, and I expect that we probably return to sequential growth in a number of our industry verticals here in Q1. So I would say, yeah, generally the demand is a little broader from at least an industry vertical and customer standpoint.
Operator
Operator
Okay, thank you. Thank you. Our next question comes from the line of David Grossman of Stifel. Please go ahead.
David Grossman
Good morning. Thank you. I'm just looking at the headcount ads, and it looks like you're on a year-over-year basis pretty much down in most geographies, I think with the exception of a couple or maybe just India. And I guess I'm just trying to understand and juxtapose that dynamic against expectation of, you know, accelerating growth in the back half of the year. And perhaps you're targeting a higher utilization rate than you experienced in 23 or other factors at play. And just wondering if you could help flush that out for us and whether or not the kind of changing, how we should think about the, you know, changing geographic mix and it's impact on growth given the bill rate differential between India, for example, and Ukraine and Eastern Europe?
Jason Peterson
Chief Financial Officer
Yeah, so good questions. You know, the first that I would say is as you look at that, our fact sheet where you can see, obviously, the headcount declines across a range of geographies. If we, you know, kind of arcs comments here during, I guess, the fixed portion of today, is that we did obviously have to increase headcount across a broad range of countries as kind of a contingency in case things didn't go as well as they ultimately ended up going in Ukraine. And so we then afterwards tuned headcount somewhat just because we'd done some amount of access hiring across a broad range of geographies just as a contingency in case we weren't able to deliver it successfully from Ukraine. At this point, you're clearly seeing growth in India. You'll continue to see growth in Latin America. You know, we do expect that the incremental growth in India is going to put some pressure on revenue per headcount. And that's part of the reason for the guide to the 1 to 4% that we've got in there.
Jason Peterson
Chief Financial Officer
I think I would add to the following. Like if you remember our original guide, one year ago at the beginning of 2023, So it was a way kind of optimistic and revenue was higher than we're getting today for 2024. So, which means that we've prepared for the growth and number of people which we have back then were corresponding to our sorts. Then 2023, in this case, become for us an adjustment period where we have to bring relative numbers kind of to reality. And on top of this, as we said, we were adjusting our thinking about market from cost perspective as well. So 2023 was actually 12 months when we were bringing that back to shape From this point of view, it's very much in line with our guidance for this year. We're still keeping very serious kind of investments to be able to start hiring back to train in big quantities. So we feel about this number is pretty comfortable and actually reflecting the reality.
David Grossman
So if I take those comments and the comments in a previous question about the margin dynamic for the year, does that imply that the cadence of margins should improve? Or if we think about margin improvement as 24 progresses, that we'll get back to kind of more of a historical level as we exit 24?
Jason Peterson
Chief Financial Officer
You know, certainly I expect, you know, lower gross margins in the first half. That's both Q1 and Q2. And then, you know, a fairly significant improvement in the second half. And that would be both due to the available bill days as well as improvements in utilization and impairment. So, you know, I don't know whether or not that's the same as where we've been kind of historically, but I do expect us to head back towards more typical profitability as we get closer to the end of the year and as we enter 2025.
David Grossman
Got it. Thanks very much.
Operator
Operator
Thank you. Our next question comes from J.P. Morgan. Please go ahead.
spk04
Hey. Thanks for taking my question. I'm good quarter. So you mentioned that there is some adjustment of seniority of employees that's ahead of you, probably something you'll do this year. Did you share like if your average experience like running above normal due to maybe low attrition, low hiring right now, and what should we expect for revenue per employee as like if average experience deteriorates a little bit?
Jason Peterson
Chief Financial Officer
I think this adjustment is happening. What I don't believe is that the revenue per employee exactly is kind of the metric which reflects the reality, because it depends very much on how we kind of optimize our delivery locations. India is growing, and India, for example, not lethal i think it's 20 percent only last year and i think it was even much higher year year before like more than 50 percent okay so which is uh actually definitely impacting the revenue for employees the same like switch between uh people moving from Eastern Europe to Central Europe or growing in Latin America. That should be taken into account, not talking about even on-site presence. So I think we're not looking to this metric as a critical metric for us.
spk04
Got it, got it. And your utilization, like it improved on a sequential basis? Like what should we expect for normalized utilization given that you are operating under a much more distributed delivery model now.
Jason Peterson
Chief Financial Officer
Yeah, I mean, our goal would be to go back towards more typical, you know, which was about the higher 70s. So I don't think that the distribution is going to have a significant impact on, you know, our targeted utilization levels.
spk04
Got it. Thank you.
Maggie
thank you our next question comes from the line of maggie nolan of william blair please go hi thank you jason can you be a little bit more explicit on your commentary about seasonality versus demand offsets on a quarter by quarter basis and maybe just remind us which quarters are going to be more difficult to overcome seasonal pressures given that, you know, that may be different from historical, given your changing geographic footprint and holiday schedules, et cetera.
Jason Peterson
Chief Financial Officer
Okay, great. Thanks for giving me the chance to clarify that. So Q2 is generally, you know, there's less capacity or less sort of available bill days. Q3 is usually a very strong quarter. So you usually see, you know, quite significant sort of sequential growth Q2 to Q3. The comment that I made in my prepared remarks was really that You know, we are seeing, you know, what feels like a better demand environment, more stability, you know, larger number of conversations with clients and some kind of larger deal size opportunities. But Q1 to Q2 definitely has a negative seasonal impact. And so I just wanted to call out that, you know, there was some potential that that seasonality could cause us to be, you know, sequentially flat to maybe even possibly down. But, you know, generally the expectations are that we'd see splinter growth Q1 to Q2. But again, it will take, you know, definitely a proving demand environment to get us there.
Maggie
Okay, thank you. And then you've mentioned pricing for a couple of different quarters now and sharpening your pencils. Are you doing anything that you feel will help protect your ability to raise pricing in future quarters and years? And, you know, how do you get comfortable with, you know, the level that you're setting your rate cards to now versus ability to increase in the future?
Jason Peterson
Chief Financial Officer
Yeah, there's probably a few things going on. You know, I think we're trying to make certain that we don't have, you know, multi-year commitments that kind of lock us in. Even when you do, you know, you do have opportunities to come back to clients. You know, so generally, Maggie, I would say, you know, traditional S&W structures for us are about a year in length. The other thing that we are continuing to do, and I think you would see it in the mix of our commercials, is that you're seeing more fixed fee engagements where there's not only is it more sort of consulting-led, but also there's a little bit more opportunity for us to take responsibility for delivery, and that gives us an opportunity to improve profitability as well.
Maggie
Thanks for all the detail.
Operator
Operator
Thank you. Thank you. Our next question comes from . Please go ahead.
spk14
Thank you. In terms of just as we look at the year ahead, how much of a reshaping of the pyramid do you think you need at this point in terms of having the appropriate skill set for the demand environment as it evolves? And then I guess related to that, How quickly are you able to hire at this point if there was an increase in demand in terms of how much bench do you need to keep and how quickly can you hire against that?
Jason Peterson
Chief Financial Officer
Okay. I think it's an interesting question to address. First of all, because there is a lot of uncertainty even how quickly productivity will be growing. We're watching this very, very carefully. What type of new people will be needed actually in the market? And we put in a lot of investment efforts, and that's what we shared already, specifically in these activities. What it means that we need to watch practically month by month, quarter by quarter, how productivity improvements would be realized and how clients will be kind of supporting this because there are a lot of questions about legal aspects of generating the code or doing assisted, AI-assisted development. So it's about what actually we'll need like a year from now or later. So on ability to hire, and again, we invest in here, we plan, we're watching this very, very carefully. On ability to hire, we're keeping all our core previous investments in educational training for juniors. And again, it's how and what we're going to train is changing on the fly. During the last time, we're going to continue changing. But we're pretty confident that we would be able to accelerate when needed, especially with the softness of the marketplace. During the last several years, a lot of talent was produced on the market in junior levels, which is not necessary by finding jobs. So I think it's building up right now, and when market will be back with everything what we did before, we feel kind of normal to increase capacity.
Jason Peterson
Chief Financial Officer
Yeah, we continue to have, you know, we're flexible. We clearly have been investing to make certain that we can add capacity across a broad range of geographies. So, yeah, we're good about our ability to respond to them.
spk14
Got it. I guess just as a clarification, so the idea is that, you know, you can hire within a quarter to address needs in terms of having the flexibility, the capability, the training. I guess that's kind of what I was trying to get at.
Jason Peterson
Chief Financial Officer
Yeah, I think that would be fair. We've got obviously utilization opportunities, you know, first and foremost, but then, yeah, a quarter window would probably be appropriate. And this is all proportionally.
Jason Peterson
Chief Financial Officer
One quarter is the demand will not jump as crazy, so it's still going to be spread around the quarters. We still don't think right now that demand will be performing kind of in 2021. It would be much more softer. And if you remember 2021 and it was very quickly become hard market, we were performing pretty well.
spk14
That's very helpful. Thank you.
Operator
Operator
Thank you. As a reminder, and as we have limited time and a desire to get to as many analysts as possible, we kindly request that questions are limited to one per caller. And if time permits, you may poll for a follow-up question. Thank you. Our next question comes online of Moshi Katri of Woodburn Security. Please go ahead.
Moshi Katri
Okay, thanks. Congrats on strong execution. Art, when you started the call, you indicated that clients that moderated spending with EPAM last year are coming back. Can you talk a bit more about that? Is it that they went to some
Jason Peterson
Chief Financial Officer
know some of your competitors are coming back they're changing their plans what's prompting that um that's yeah i think we were talking about it many times during the last year but at the beginning of the year when we were much more optimistic we didn't realize that impact of the war uh raise risk profile for ipam and uncertainty that we will be able to navigate the war So a lot of calls clients were doing in the middle of 2022, which kind of delayed decision with us, or actually going to, just starting to replace, not putting new ERIPs to us, but unfortunately we realized impact of this only kind of at the end of the Q1 2023. And some of these actions, making pretty long-term impact. We still have clients who are declining because when the decision is done and they sign with somebody else, it's happening. So this is a very visible impact in 2023. Plus economy, and that's why I would say the simultaneous impact of these two things were the most critical for us, which really put us aside from our competitors, which have only one part of this. uh challenges so when economy started to slow down then again competition for rates cost and everything else pick up and this is was second one so positive things which we also mentioned that there are some clients who coming back to us and some of them growing as well but definitely this is part of putting and partially will be for us part of 2024. If you think at the same time that how we are bringing some new business to compensate this, that's kind of a positive part of the story. Declining in 2024 definitely will be smaller than declining was in 2023.
Jason Peterson
Chief Financial Officer
And then we continue to see clients who may have experimented with other vendors re-engaging with us with both discussions and in some cases actually transferring work back to us just based on the fact that they didn't get as much done with those other vendors.
Moshi Katri
That makes sense. Is that because they're more comfortable with your execution from places like India or Latin America? Is that kind of... Yeah.
Jason Peterson
Chief Financial Officer
It's multiple factors. Some of them become much more comfortable with Ukraine because it was any impact on the quality of interaction. So some were thinking we'll be leaving and now staying there. So it's also, we proved that we can deliver from different locations. India was probably one of the kind of major critical components here. So, and third one, I think that when removing some lot of words to some competitors, the results were not satisfactory and they started to come back to us or waiting when their commitment with new vendors will be kind of expired and it will be possible to come back. So I think it's between all these three lines.
Operator
Operator
Understood. Thank you. Thank you. Our next question comes from Darren Teller of Wolf Research. Please go ahead.
Darren Teller
yeah guys um i want to follow up a bit on the competitive landscape for a minute uh and the main question is really just sort of circling back you said you're you know seeing some customers come back to you you also talked about adding a ton of new i think more than usual new customers over the past year you're seeing that progressing into this year so putting that all into context just you know there's been a lot of discussion of competitors trying to be more aggressive taking advantage of what happened in the war in ukraine what are you seeing competitively i mean has anything truly changed um And then maybe, you know, dovetailing that into the potential we could see for this year, you said you added a bunch more than usual new customers you've been adding at a run rate. I guess that informs your decision on what you're seeing in terms of guidance for the second half of the year. Why, you know, why not a little bit more in the first half since it was being added last year? Thanks, guys.
Jason Peterson
Chief Financial Officer
So I think when we're talking about increasing the client number, It's true the difference with previous years that this is smaller clients, smaller clients maybe not smaller, but smaller engagements. And overall, it still feels a lot of pressure from most competitiveness. And it's all coming back to our statement that we actually adjusted our behavior during the 2023. Okay. And started to use different approaches to kind of protect client base as well. But it was much more visible, all the transition between first half and second half of 2023. We still think that something similar will be continuous for this and next quarter. And that's exactly explaining all these dynamics and competitive situations. We see that clients started the programs. We participated in these bigger programs than they were considering in the first half of 2023. So we think this acceleration will be happening in the second half. It will give us opportunity to demonstrate it. I just, okay, I lost the points which I was putting in. Maybe later. I will add.
Jason Peterson
Chief Financial Officer
If it's all right, definitely stronger new logo activity, stronger new customer revenues. Don't forget that we do have the ramp down in Q1 from the one customer. And as Ark said, some kind of slower kind of decision making. But again, generally, the demand environment at least feels like it's stabilizing and potentially improving.
Operator
Operator
Thank you.
Jason Peterson
Chief Financial Officer
Well, what I wanted to say is actually our usual remark. Until the full speed or what we kind of all expected from margins and from the real growth It's still a function of right demands. And this right demands, we consider it will start to be realized in the second part. At what level? So we put it conservative right now. At least we think that it's conservative or realistic right now. So what would be happening still this year, definitely less predictable than kind of before war years. We all know it. It's not about us. It's about the whole IT segment.
David Strauber
Head of Investor Relations
Should we do one last quick call or question and then wrap up?
Operator
Operator
Thank you. Our final question comes from the line of Sean Kennedy of Mizihu. Please go ahead.
Sean Kennedy
Hi, everyone. Good morning, and thank you for taking my question. So I understand it's still very early on, Gen AI, but what specific types of Gen AI capabilities are your clients most excited about currently, and do you expect those to change as the technology matures?
Jason Peterson
Chief Financial Officer
So I think still there are, at this point, a lot of experimentation and a lot of kind of more straightforward thinking about Gen-AI as it's available practically for the end consumers and how this can change interfaces. And again, very straightforward that everybody's thinking how to have a right access to the data between general LLMs and these specific ones, and most of the companies experimenting in this area and creating some type of compilers. And I'm talking about application areas and just utilizing GenAI and the productivity tools for individuals and work workers or something. I'm talking about, like, client-facing capabilities, new insights, The difficulties of this will be changing quarter by quarter. And I think some exciting things which we see right now will become very quickly commodity and much more sophisticated things will be happening like 12 months from now.
Sean Kennedy
Got it. Thank you.
Jason Peterson
Chief Financial Officer
Very early. Like you said.
Sean Kennedy
Thanks.
Operator
Operator
Thank you. I will now turn the call back over to Arkady Dobkin, Chief Executive Officer and President, for concluding remarks.
Jason Peterson
Chief Financial Officer
Thank you very much, as usual, for your questions. I think we're feeling, in general, this stabilization happening. At the same time, we're feeling that a lot of unknowns ahead of us and some trends which driving the market and our performance in 2023 still actually critical for 2024 but again we feel much better after showing that we can stabilize the revenue the client base and having even little but some growth versus continuous decline which was happening during the previous four quarters thank you very much and talk to you in three months Thank you.
Operator
Operator
Thank you. This concludes today's conference call. We thank you for participating and you may now disconnect.
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