Fiserv, Inc.

Welcome to the Fiserv fourth quarter 2023 earnings conference call. All participants will be in a listen-only mode until the question and answer session begins following the presentation. As a reminder, today's call is being recorded. At this time, I will turn the call over to Julie Cheriel, Senior Vice President of Investor Relations at Fiserv.

Thank you, and good morning. With me on the call today are Frank Vivignano, our Chairman, President, and Chief Executive Officer, and Bob Howe, our Chief Financial Officer. Our earnings release and supplemental materials for the quarter and full year are available on the investor relations section of Fiserv.com. Please refer to these materials for an explanation of the non-GAAP financial measures discussed on this call, along with a reconciliation of those measures to the nearest applicable GAAP measures. Unless otherwise stated, performance references are year-over-year comparisons. Our remarks today will include forward-looking statements about among other matters, expected operating and financial results, and strategic initiatives. Forward-looking statements may differ materially from actual results and are subject to a number of risks and uncertainties. You should refer to our earnings release for a discussion of these risk factors. And now, over to Frank.

Thank you, Julie, and thank you all for joining us today to discuss another double-digit growth year for Fiserv in both organic revenue and adjusted earnings per share. In 2023, we continued to demonstrate our leadership as proven by our financial performance. 12% organic revenue growth, more than 200 basis points of adjusted operating margin expansions, 16% growth in adjusted earnings per share, $4 billion of free cash flow, and $4.7 billion return to our shareholders through share repurchase. These results are possible because Pfizer possesses a set of assets that's unparalleled in our industry. From our vast and diverse client base, product portfolio and distribution network, to technology and capital resources, to a deep bench empowered with strategic vision and operational excellence. This combination of assets is how we plan to sustain strong performance. A fundamental aspect of our culture is that we are not satisfied and we continue to push for more. We know that great opportunity remains for continued revenue growth and improved productivity. We laid out several growth strategies at our investor conference in November. and we are executing on those every day. At the same time, we continue to identify ways to drive further productivity. Five years ago, we announced the plan to merge First Data and Pfizer. Today, we are a four and a half year old company with a 38-year track record of double-digit adjusted earnings for share growth. Under our new structure, half of our company, Merchant Solutions, is a leader in the high-growth payments market, where SMBs and enterprises are embracing the benefits of an operating system with seamless integration of value-added solutions. The other half, financial solutions, is a leader in the high recurring revenue financial IT software and services market, helping small and medium-sized financial institutions level the playing field with larger banks. and helping larger banks migrate to next-generation technology. This combination of growth and consistency has served us well. And our business model is even more compelling at the intersection of these two businesses. we continue to see strong opportunity to cross-sell and integrate merchant and financial solutions to help financial institutions better serve their merchant customers and enable merchants to retain customers with new financial services offerings. Fiserv is unique in its positioning at the center of these two important ecosystems. Let's take a step back and review our 2023 results. They highlight another important aspect of our culture, delivering on our commitments. In late 2020, we set formidable financial and operational targets for the subsequent three years. We delivered on those and more. For 2023, we started with organic revenue growth guidance of 7 to 9 percent and delivered 12 percent. We started with a goal of at least 125 basis points of adjusted operating margin improvement and delivered 220 basis points. And we started with adjusted EPS guidance of $7.25 to $7.40 or 12% to 14% growth. And we delivered $7.52 or 16% growth. In the fourth quarter, we achieved organic revenue growth of 12% and adjusted operating margin of 40.7% up 150 basis points from fourth quarter 2022, which itself was an exceptionally strong quarter. Our adjusted earnings per share of $2.19 was ahead of expectations on the strength of our merchant revenue and payments margin. Free cash flow was also very strong at $1.3 billion, and we repurchased 8.6 million shares, ending the year with 5 percent fewer average diluted shares outstanding than last year. Our merchant acceptance segment generated organic revenue growth of 24 percent and 19 percent in the quarter and full year, respectively, exceeding our expectations at the start of the year. Global revenue growth accelerated to 30% in the quarter as SMBs remained healthy and restaurants in particular continuing to outperform. Our distribution partners globally continue to embrace our platform. Value-added solutions revenue grew more than 40% in 2023 to end the year at a 19% penetration rate. Carriage revenue growth rebounded to 11% in the quarter, or 15%, excluding the client that took processing in-house mid-last year. Growth was driven by the ramp of recent wins by key clients, which has continued into this year. We expanded our global acquiring capability by adding India's UPI and Japan's JCB as payment methods for clients in more than 35 markets. In the energy sector, we complemented our leadership position with a new deal to provide seamless unattended payment experiences for drivers using one of the country's largest networks of charging stations. Outside the U.S., we were pleased to have signed several new deals in EMEA during Q4 and into January. They included a major new merchant-acquiring relationship with a leading apparel and equipment retailer, and a renewal and extension of business with a leading QSR. Additionally, Albert Joint Venture with Deutsche Bank is now beginning to hit its stride with accelerated Clover merchant sign-ups. In Asia-Pac, we signed a new merchant acquiring deal with Vistara, a domestic airline in India, and went live with more payout options for consumers in the region. In Latin America, we continue to ramp up merchant acquiring in Brazil for CaixaBank, along with payment acceptance at its bill pay outlets. We've laid the groundwork to support more fee-based PIX transactions for our merchant clients with the acquisition of SLED in Q4. SLED is a software solutions company that will allow Fiserv to operate as a direct payment service provider, expanding our reach into the full PIX instant payments universe. In April, we will be rolling out Clover, which we expect to further advance our leading position in Brazil. In Argentina, we're building on our four-year Clover lead with acceleration in new merchant growth. With more clover merchants engaging in more anticipation activity, our growth in Argentina continues beyond the macro factors of high inflation and interest rates. The payment segment achieved the top end of its medium-term guidance range with 4% organic revenue growth in the quarter and 8% for the year. we added nearly 20 large e-commerce merchants to our debit networks, Star and Excel, in the wake of Reg II, including eBay and HelloFresh in Q4, and Uber, Lyft, and others earlier in the year. Several of these are new clients to Pfizer. In 2023, we signed well over 200 of our financial institution clients to our Now network to expand their payment routes to include FedNow for real-time payments. In bill pay, the bill directory behind our market-leading consumer bill pay business is proving valuable in the SMB space. as we complete the build-out of our new small business accounts receivable and payable offering, Cashflow Central. We won our first client in the fourth quarter, Washington Federal Bank, with $23 billion in assets. And just last week, Fiserv expanded its long-standing digital money movement relationship with U.S. banks to now include Cashflow Central. These two important wins came just a few months after formally announcing the product. The pipeline is growing rapidly with strong interest and demand from financial institutions, including many of the largest. At our investor conference, we talked about value-added solutions and new verticals in our issuing business. We made significant progress on both during 2023 and early Q1. One of our value-added services, an AI-based fraud prevention tool called Advanced Defense grew volume nearly 5X over 2022, Now, Synchrony is in the process of upgrading to advanced defense across its portfolio of more than 70 million accounts. We're excited to be rolling out the California Employment Development Department plan for our Money Network prepaid cards. This largest-of-its-kind state program for unemployment and other benefits will go live later this month. We have a pipeline of other opportunities in the government sector to deliver on our strategy to grow in this vertical. This also extends to healthcare, where we converted a significant portion of health equity's card portfolio onto our platform in the fourth quarter, with the remainder scheduled for later this year. In EMEA, we signed our first global open FX issuer deal with ABSA, one of Africa's largest diversified financial services groups. This new currency solution enables issuers to take control of their FX, mitigate FX exposure, and bring more value to their cardholders. With TrueWorks, One of the leading retailers in South Africa, we upgraded to a Vision Plus license, attaching more value-added solutions. In AsiaPak, we added a new India issuer processing client, Equitas Small Finance Bank. They will launch their retail and corporate card programs using our first Vision India processing hub with a full stack offering that includes UPI, loyalty, offers, and real-time fraud management. The fintech segment recorded a 1% decline in organic revenue for the quarter. and a 2% increase for the full year. Organic growth excluding periodic revenues of the year was 4%. While we knew we had a very difficult comparison with high periodic revenue in Q4-22, we had visibility to achieve our growth goal, in large part from the level of client engagement we saw at Forum. our client conference in June. And those discussions continued. Separately, the pace of new core wins remained healthy at 12 in 2-4. And clients are demonstrating two important trends. First, they are migrating from one Fiserv core operating system to another. A positive sign that they are finding the answers to their changing needs right here within the FISER portfolio. Second, while M&A activity among financial institutions slowed in 2023, we believe that M&A activity is good for us as we can compete at any level with any institution without platforms, and it creates an opportunity to provide more services to the combined institution. Prosperity Bank, a Texas-based regional bank with $38.5 billion in assets, decided in Q4... to migrate to our cloud-enabled DNA platform and signed up for our CardHub value-added solution. Old National Bank, a $49 billion bank in Indiana, is a core system client that has been growing with us as it has been making acquisitions. And we continue to grow our relationship with Old National Bank in the fourth quarter with the addition of debit processing, Excel, CardHub, and other value-added solutions. These are also two examples of our financial technology segment clients buying our value-added solutions in the payment segment. This ongoing trend of clients buying services across these two segments is a key reason why we are creating a single new segment, financial solutions. Turning to the outlook for 2024, We expect total company organic revenue growth of 15% to 17%, inclusive of an estimated seven points of growth from excess revenue in Argentina, driven by significantly higher inflation and interest in the Argentina merchant business following the government's steep peso devaluation in mid-December. We expect continued margin improvement in 2024 with at least 100 basis points of adjusted operating margin expansion. And adjusted earnings per share should grow 14 to 16 percent reaching $8.55 to $8.70. This adjusted EPS growth outlook is in the middle of the range we provided at our investor conference in November, and it's meant to be a prudent reflection of the macroeconomic outlook. Economist consensus calls for U.S. personal consumption growth and consumer savings to be lower in 2024, creating a modest headwind to the merchant business. Against a potentially softer backdrop, we remain confident in our ability to grow clover and carrot as we add more merchants so more to existing clients, and add to our portfolio and penetration of value-added solutions. Our discussions with banks and credit unions indicate that they remain poised to spend to retain and grow deposits. We are meeting their changing needs every day with our operating system approach that offers the most integrated platforms and broadest suite of value-added solutions in the business. We are encouraged by our newest financial solutions initiatives in SMB payments with Cashflow Central. our new integrated digital banking platform, Experience Digital, and the power of FinZac to win over larger banks and existing clients. We expect all of these to ramp over the course of 2024 and set the stage for stronger growth in subsequent years. To summarize, our outlook for 2024 is positive as we anticipate another year of double-digit organic revenue growth and adjusted earnings per share, as well as strong adjusted operating margin expansion. Our optimism for sustained growth level is tempered only by the economic backdrop of modestly slower GDP growth and geopolitical tensions. We remain confident in our ability to control our growth trajectory at the top and bottom lines throughout strong positioning, innovation, good stewardship of capital, and plain hard work. We'll rely on a resilient business model with its diverse client mix serving non-discretionary spending categories and our high recurring revenue to continue investing at a pace that supports our competitive strengths. For more details on our financial results, I'll pass the discussion on to Bob.

Thank you, Frank, and good morning, everyone. If you're following along on our slides, I'll cover additional detail on total company and segment performance, starting with our financial metrics and trends on slide four. Fourth quarter and full year results reflected our focus on delivering on our commitments with momentum across the business. Total company organic revenue growth was 12% in the quarter with ongoing strength in our merchant acceptance and payments and network segments, offset by a decline in the FinTech segment against a very difficult compare. For the full year, total company organic revenue also grew 12% ahead of the guidance we provided in October and November, This performance was led by the merchant acceptance segment, which grew 19%. Fourth quarter total company adjusted revenue grew 6% to $4.6 billion, and adjusted operating income grew 10% to $1.9 billion, resulting in an adjusted operating margin of 40.7%, an increase of 150 basis points versus the prior year, and a sequential improvement of 260 basis points. The 40.7% represents a post-merger high for Fiserv. Our fourth quarter performance brought the full-year adjusted operating margin to 37.3%, an increase of 220 basis points over 2022. Fourth quarter adjusted earnings per share increased 15% to $2.19 compared to $1.91 in the prior year. Full-year adjusted earnings per share increased 16%, to $7.52. Those adjusted EPS results do not include $0.12 per share in expense relating to the significant devaluation of the Argentine peso as part of the government reform package on December 12th last year. This one-day move led to a non-operating, non-cash foreign exchange loss for the revaluation of our local balance sheet as required under GAAP rules for hyperinflation accounting. All other Argentine foreign exchange losses throughout 2023 are included in the adjusted EPS results. Free cash flow came in at $1.3 billion for the quarter and $4 billion for the full year, an increase of 14% over last year. Now, looking to our segment results, starting on slide six, organic revenue growth in the merchant acceptance segment was 24% in the quarter and 19% for the full year, well ahead of our previous medium-term segment guidance of 9% to 12%. This includes an eight-point benefit to the full-year organic growth from the transitory revenue driven by above-average interest and inflation in Argentina. Adjusted revenue growth was 14% in the quarter and 12% for the full year. You can see from the spread between organic and adjusted revenue growth that currency headwinds from the devaluation of the Argentine peso offset the benefit of the country's very high inflation and interest for the full year in adjusted revenue. Global merchant volume in transactions in the quarter grew 5 percent and 8 percent, excluding wholesale processing, respectively. Clover revenue grew 30% in the fourth quarter, an annualized payment volume growth of 17%. For the full year, Clover revenue was up 25%. The spread between revenue and volume growth comes from higher penetration of value-added solutions, channel makeshift, and some pricing. Vast penetration reached 19% in Q4, up from 16% in the year-ago period, and on pace to meet our 27% target by 2026. Carrot also had a strong quarter, with revenue growing 11%. For the year, carrot revenue grew 9%. Excluding the loss of a Latin American processing client that moved in-house, revenue growth was 15% for both the quarter and the year. Adjusted operating income in the merchant acceptance segment increased 26%, to $819 million in the quarter, with margin up 400 basis points to 38.8%. Full-year adjusted operating income improved 23% to $2.9 billion, and margin grew 330 basis points to 35.1%. Over the last couple of quarters, some of you have noted that our revenue includes anticipation in LATAM, but the cost of that anticipation interest is not included in operating margin, as it is reported as interest expense below the operating income line on the income statement. If we were to take that interest from anticipation and pro forma it back to operating income, merchant margins would still have expanded a very strong 220 basis points for the quarter and 260 basis points for the year. Looking at 2024, January's overall volume growth, excluding processing, was similar to December's pace. Difficult weather throughout large portions of the U.S. did slow volume growth for a two-week period in mid-January, but we've seen clear improvement in volume growth since then. The FISERB Small Business Index also points to steady spending and a healthy environment for small businesses in January. We reported the index on February 2nd with a value of 138, representing year-over-year growth of 1.7% and one-tenth of 1% growth from December on a seasonally adjusted basis. The FISERV Small Business Index measures U.S. small business activity and is not a direct indicator of FISERV results, but rather a measure of general pace of activity and health of this key FISERV client base. Turning to slide seven, on the payments and network segment. Organic revenue grew 4% in the quarter. This growth was enabled by a variety of drivers across our business lines. We have well over 200 financial institutions live or implementing FedNow and saw continued strength in Zelle, with transactions and number of clients growing at 44% and 23%, respectively, for the quarter. Full-year organic revenue growth of 8%, was at the upper end of our medium-term outlook range of 5% to 8%. Fourth quarter adjusted operating income for the segment was up 8% to $877 million, and margin was up 250 basis points to 51%, driven by operating leverage and some third-party productivity we had been working on throughout the year that came in through the fourth quarter. For the full year, adjusted operating income was up 13%, to $3.2 billion, and margin expanded 250 basis points to 47.8%. Moving to slide eight in the financial technology segment, we posted a 1% organic revenue decline for the quarter and 2% growth for the full year. Organic revenue excluding periodic revenue grew 4% for the full year, and client momentum continued with 12 core wins in the quarter, reaching 42 wins for the year. We had expected some strong license sales in the quarter to reach the bottom end of our full year guidance. But in several cases, these did not materialize as clients instead chose our application service provider or ASP model. This is where we host the software in our data centers instead of clients purchasing their own software licenses. It had the effect of lowering in-quarter revenue in Q4 and instead spreading it out as monthly payments over multiple years. Adjusted operating income was down 11 percent in the quarter to $303 million and flat at $1.2 billion for the year. Adjusted operating margin in the segment decreased 340 basis points to 37.9 percent in the quarter. Full-year margin increased 10 basis points to 36.6 percent with the lower periodic revenue. The corporate adjusted operating loss was $110 million in the quarter and $494 million for the full year. The adjusted effective tax rate in the quarter was 18.7% and was 19.3% for the year. We expect the 2024 adjusted effective tax rate will be approximately 20% for the full year. Total debt outstanding was $23.1 billion on December 31st. The debt to adjusted EBITDA ratio dropped another tenth of a turn to 2.7 times within our target leverage range. We have approximately 10 percent of our debt in variable rate instruments. During the quarter, we repurchased 8.6 million shares for $1 billion, bringing our total 2023 share repurchase to $4.7 billion and nearly $10 billion in the last three years. The diluted average share count fell 5 percent from 2022 levels. We had 52 million shares remaining authorized for share repurchase at the end of the quarter. Our long-standing capital allocation strategy will continue in 2024, defined by a strong balance sheet, share repurchases, and complementary and innovative acquisitions. Turning to slide nine, as Frank said earlier, we expect organic revenue growth of 15 to 17 percent with adjusted operating margin expansion of more than 100 basis points. This translates to adjuster earnings per share of $8.55 to $8.70, or 14 to 16 percent growth over 2023, and would represent our 39th consecutive year of double-digit adjusted EPS growth. In merchant solutions, we anticipate organic revenue growth in the 25 to 28 percent range, including 14 percentage points of transitory revenue growth in Argentina. This is higher than the outlook given at our investor conference in November due to the effects of the steep devaluation of the Argentine peso mid-December. For financial solutions, we continue to expect 5% to 7% organic revenue growth this year. We continue to estimate approximately $4.5 billion of free cash flow for 2024. In the second half of 2023, we launched a new initiative to purchase green tax credits, where we buy tax credits at a discount from companies who earned but cannot use them. This reduces the net cash tax paid and, in many cases, defers the cash payment by a quarter or two. A recent new rule codified this practice for 10 years, so we expect to continue to benefit from it. This will bring more variability to our quarterly cash flows. In 2024, there will be a headwind in the first quarter and first half when we pay for the credits and a tailwind in the second half when some of the tax refunds are received. While we do anticipate some shifts in timing, we continue to expect full-year free cash flow of approximately $4.5 billion. With that, let me turn the call back to Frank for some closing remarks.

Thanks, Bob. I'd like to spend a few minutes highlighting Pfizer's commitment to corporate social responsibility, which we align with business operations and employee engagement to maximize impact. Our next CSR report will be published in the second quarter and will demonstrate continued development of our employee resource groups, the Fiserv Cares Foundation, and our Back to Business program that awards grants to small businesses. To better serve our minority depository institution clients and their communities, we formed an MDI Advisory Council which includes eight clients and other members. The Council is part of our efforts to better collaborate and deliver value to our MDI clients and the communities they serve. Institutional investor recognized by CERV for its CSR efforts as a top ESG performer in the payments, processing, and IT services sector. A first for the company. Our programmatic efforts earned recognition from prestigious indices like Bloomberg's Gender Equality Index and the Human Rights Campaign's Equality Index. We also ranked number one on the Military Times Best for Vets Employers List. And just last week, we were named one of Fortune's world's most admired companies for 2024, marking the ninth time in 10 years that we received this honorable distinction. While we scored highly in many categories, among the highest was innovation. We are particularly proud of this category recognition, as well as other standouts for people leadership, product and service quality, global competitiveness, and long-term investment value. As we look ahead to what's coming in 2024, the ongoing advancement of AI is not driven solely by the expanding capabilities of technology, but also by the underlying proliferation of data to feed that generative engine. For Fiserv, our data and AI power intelligence put us on a path to be an effective user and enabler of AI. We're in the early innings of using it to optimize our own operations and deliver actionable insights for our clients as well, with significant benefits to come in quality, productivity, and growth. Fiserv already manages one of the most valuable information stores in the industry. And we start from a position of strength based simply on the sheer amount of data that runs through our systems each year. Over $4 trillion of payment volume globally across more than 6 million merchant locations. plus 1.6 billion card accounts on file, 325 million deposit and loan accounts, and 20 million bill pay users across nearly 10,000 financial institutions. The power of our data fueling AI applications is already helping us throughout our business in areas such as enhanced customer service, analytics on the Clover and Carrot dashboards, and fraud mitigation tools. Let me share with you three ways we are turning data into an increasingly potent AI asset. We're creating better service and insights for our clients by helping them harness data in actionable ways. As an example, 85% of technical service calls were resolved unassisted through the use of data and AI with high client satisfaction rates. Additionally, over the last year, More than 2 million of the highest-level technical support inquiries were resolved online through AI-assisted learning. Second, we're embedding our data and AI capabilities into value-added solutions, such as advanced defense being used to combat fraud and other security risks. And third, we're packaging our rich data assets to build next-gen products. Earlier this year, for instance, we launched the FISERB Small Business Index, a real-time assessment of consumer spending at SMBs, published monthly, enabling new valuable insights for financial institutions, policymakers, investors, and businesses of all sizes. Bob discussed the results of our January index, which we released on February 2nd, making it an extremely timely measure of the current environment. As Bob and I like to say, Intellectual honesty with analytical rigor is how we run the company. Data is the enabler for us to apply this in all that we do. Serving our clients, choosing our partners, assessing our competition, prioritizing our investments, understanding our performance, and communicating it to investors. With the many assets I discussed on this call, including our data, along with our dedicated associates worldwide, adopting this fundamental practice of intellectual honesty with analytical rigor. I am confident that Fiserv will continue to extend its reach and sustain our leadership through 2024 and beyond. With that, operator, please open the line for questions.

Thank you. We would now like to open the phone lines for questions. If you would like to ask a question, you may press star 1 on your phone. If you would like to withdraw your question, please press star 2. For our first question, we'll go to the line of David Toggett from Evercore ISI. Please go ahead.

Thank you. Good morning. Good to see the continued acceleration of clover growth. I'll ask my question in the follow-up, both up front. So first, in the 4PPT increase in the Organic Revenue Growth Guide for 2024, it looks like about three points of that relate specifically to an increase in Argentina inflation. So if that's correct, could you walk through how your operating organic revenue growth assumptions have changed by segment versus the initial guide at the November Investor Day? Thanks.

Yeah, David, good morning. And your assessment is right on the mark. The total company organic revenue growth went up from back in November. We said 11 to 13%. We now expect 15 to 17%. We previously indicated the impact, the favorable impact of higher than normal interest and inflation in Argentina. would drive about six points of growth to the merchant segment or about three points to the total company. We now expect that excess inflation and interest is about seven points of growth to the total company. So essentially the growth, the increase in organic revenue growth is really attributed to higher inflation and interest expense. out of Argentina, the underlying, quote, more normal organic growth of the merchant segment and of the company remained consistent with what we expected and saw back in November. The other element, of course, as we talked about in November, is there is a natural counterbalance in our adjusted revenue and in our income statement that higher excess inflation and interest rate also drives a higher currency variation, or FX, headwind. And that also increased about four points from the November. So net, our adjusted revenue, our EPS, our operating margins, very consistent, isolating out just that Argentina impact.

Thanks for that. And then just a quick follow-up. What are your expectations for clover revenue growth in 2024? Would you expect continued acceleration? And then, if so, any call-outs? I know, Frank, you mentioned Brazil rollout in April.

Yeah, from a clover standpoint, you saw the acceleration of revenue in the fourth quarter to 30%. We've talked quite a bit about the clover growth rate accelerating into our investor day commitment, actually pulled back in our March of 2022 call out where we really focused in on Clover overall, where we gave an outlook to 2025. We updated that back in November to 2026. So adding another year of our outlook We continue to believe, obviously, that we'll deliver against that $10 billion for the total company and $3.5 billion for Clover in 2025, and then $4.5 billion for Clover in 2026. We feel good about the trajectory. I wouldn't suggest that we're going to get 30% every single quarter, but there's a lot of elements that are driving that growth, and we feel good about the overall trajectory.

I would just say we talked about Brazil. We worked on that for a long time. You should expect us to have further country rollouts. You heard us talk about the Deutsche Bank JV bird, which has begun to hit some stride and get in traction. You've always heard us talk about beginning to proliferate the ISV channel. And that fundamentally there was nothing about our back book in that set of numbers. Of course, we have a natural 90% new ad and some back book that just converts naturally. I also would highlight the pen rate is a number we talked about. We definitely were about growing ARPU, and you see that pen rate up at 19%, which kind of tracks exactly what we've laid out to the path we believe we're on. So Clover continues to do its job. The distribution networks we have are unparalleled, and we're bringing more function into it and more geography into it. So thanks, David.

Thanks so much.

Next, we'll go to the line of Tianjin Wang from JPMorgan. Please go ahead.

Hey, thanks. Also, I wanted to follow on with David's question just on the merchant side with volume and transaction growth. The spread there is really still quite favorable, both total and with Clover. So, looking out, should we expect some kind of cyclical mean reversion with With that tightening, plus some of this value-added services promotions, and you mentioned pricing as well, so what can we assume there since we're all trying to do the benchmarking exercise? Thanks.

Yeah, Tianjin, I think certainly we've continued to see that spread between volume and revenue, and it's something that is actually part of our strategic plan to grow to that $3.5 and $4.5 billion in Clover and $10 to $12 for merchant by 25 and 26. I think ultimately what it comes down to is we continue to sell more software, more value-added services, more additional capabilities to our merchants. You're going to see revenue grow faster than volume. The spread will ebb and flow across different quarters. but we continue to see good opportunity to sell value-added services. That penetration reached 19% in the quarter, up about three full points from a year ago. As we march towards the 27%, by 2026, you'll continue to see great revenue growth overall. And certainly there's the channel mix, more direct and ISV relative to where we are today that will continue to benefit that.

Right. Right. More retail stuff. Good. Glad to hear the revenue fashion and volume. Just my quick follow-up then just, I mean, Craig and Bobby both talked about a lot of good wins across all the lines here. Just thinking about the outlook for new deal activity in 2024, should we expect or do you see a lot of large deals or is it more of cross-selling wins with some of the new products? What do you see for this coming year here? Thank you.

Well, I mean, I think it's all of the above. I mean, I suppose you might be also referring to those cash flow central ones we talked about, new product rollout, tremendous opportunity there. It's another area where we're helping our banks generate revenue, deliver better technology products to their client base. And then we also believe that We have a lot of cross-sell opportunity, but we have a very large pipeline of just plain old new wins. And you should expect us to continue doing what we've been doing. And, you know, our expectation is we'll always do more.

And the term cross-sell is obviously something we use internally quite a bit. We talk to you folks about, you know, ultimately... We have a very wide swath of clients. The U.S. bank deal that we announced this morning on Cashflow Central, that's a big transaction with the large bank, but it's a cross-sell. They are a large client of ours. They currently use check-free for their consumers. They'll now expand to Cashflow Central for their businesses and merchants, and so we'll continue to quote, new logos, but also selling additional capabilities to our distinct client base.

Good, good, good. Thank you.

Next, we'll go to the line of Darren Peller from Wolf Research. Please go ahead.

Guys, thanks. It's great to see the merchant strength. I do want to touch on a couple of the other segments real quickly. On the fintech side, just to start, I know you expected, Tuff Thompson, you obviously called out the software license sales to the ASP side impacting revenues. When we think about what that means in terms of spreading out revenues across a period of time now, in terms of more recurring revenues, maybe just help us understand your anticipation for that segment again. I know you had initially raised the combined payments and FinTech outlook a little bit when you had your investor day. So is that still on track? And if you could just revisit the drivers, giving you confidence really in both segments.

Yeah, Darren, good morning. So a couple of things. One, And when we sign a license deal, typically that's a three or five year license. You get a large license transaction. December is always a pretty high month for license activity. And you get ongoing maintenance, but license is certainly the big chunk. When you convert or when a client instead goes to an ASP contract, you book that over the five-year period every single month on a per-account basis or a per-transaction, per-user basis, depending on the product and depending on the client contracting. We feel good. Ultimately, that's actually a better economic transaction for us, so we like that transition. If you look at 2023's results and you combine the two, bank and credit union facing segments, FinTech and payments and network, we did about 6% organic growth on a combined basis. If you look at our outlook for 2024, um, we reiterated what we said back in November, we expect that combined segment or the new segment financial solutions, which is largely a combination of the existing FinTech and payment to be in that five to 7% range. and then actually accelerate into 2025 and beyond up to 6% to 8%. So feel good about the overall growth of that business, the product portfolio, adding things like Cash Flow Central, selling more payment solutions, benefits of FinTech as that goes live and gets deeper into the marketplace. We feel good about overall our ability to continue to grow our capability selling into the banks and credit unions.

Okay, that's helpful. And then just quick follow-up on the merchant side again. Frank, you talked a lot about the VAS side having a big penetration opportunity up to the mid-20% plus range. I think you had a nice jump this quarter. So maybe just touch on what drove that combined with if you think you have the right assets now or there's a lot more chatter over potential for Tuckins and M&A again this year as rates may change. So anything on the horizon for you guys? Thanks, guys.

Yeah, I mean, we really do like our hands across the board in the company. You see those ad things, you know, like FinZac, which I think really complements our ability to compete anywhere, anyhow, along with DNA, which has really proved itself. If you go to a merchant business, we're still, you know, largely focused on building out more verticals. That would be retail and services and continuing to complement what we're doing in Bento. I think our software is actually strong and we're continuing to add functionality to it. We think our pen rate will continue to do what we've forecasted. Obviously, we're always looking at opportunities to invest as a minority investor, and you've seen us do that in things like Bento and Finzec and others. on DOT, which ended up being in more than 1,000 institutions, tagged to our mobility product to give an unbelievable experience to 1,000 banks. So I think we feel good about our hand. We're always looking at can we add software functionality, and you should expect us to continue to be great stewards of capital deployment, as I hope you all feel we have been.

Thanks, guys.

Next, we'll go to the line from Timothy Chiodo from UBS. Please go ahead.

Thanks a lot for taking the question. You mentioned in the prepared remarks a little bit of channel mix shift for Clover. I was hoping you could provide some directional color broad strokes across the 2023 cohort of new merchants or volume that came on to Clover, whether it be just kind of order of magnitude across direct sales, bank partners, whether they be JV or non-JV, and then, of course, wholesale and retail ISO. And I ask partially because clearly the differentiation is partially due to the distribution here, but also so that we could get a better sense on the portion of revenues that are hitting adjusted revenue versus maybe being netted out or coming below the line in the equity income line.

Yeah, I think we tried to give pretty significant transparency around the last part of that question with quote-unquote excess inflation in interest on an Argentina. Just as a side note, our LATAM business and Argentina business is a great business. Obviously, we've got this variation going on on the quote excess, but that's a tremendous business, LATAM overall. growth in clover as we bring clover down to Brazil. We'll add Mexico later in the year, so we feel very good about our overall capabilities there. To the first part of the question, I would say broadly we continue to expand our distribution capabilities. We have a long track record of ISO and ISV partners, bank channel partners. We have traditionally not had a big direct business. That continues to grow, but we also continue to grow pretty meaningfully in the ISV channels with expansion of ISV capability into Clover. And having that Clover asset makes us a pretty significant partner of choice, not only for ISVs, but also the bank channels. So we see growth there. As a percent of growth, our direct business is probably growing the fastest. but a little bit of, you know, it's the smallest piece. It's the newest piece of the organization, but we're seeing good growth across the board.

Excellent. Thank you for that.

Next, we'll go to the line of Dan Dolick from Mizuho Securities. Please go ahead.

Hey, guys. Great results here. My quick first question is on Again, back to the value added services, really impressive 40% growth. Can you maybe talk a little bit about the split in 23 between software and capital?

You're asking about 2023? Yeah. The 40% growth that you mentioned in 23. So I wouldn't necessarily have a split for you at my fingertips. We can look to get that for you. I think I would tell you that it's been pretty consistent. Obviously, we always have a relatively large software capital, software spending, given the nature of our business. And I think that remains relatively consistent.

Dan, were you asking... if you looked at the 40%, what component was largely software and what component was Clover? Was that the question you're asking?

Yeah, exactly.

It's software.

It's software dominated. I mean, you know, it would be, I'd call it large majority software.

Sorry, did I hear CapEx spending?

Oh, I'm sorry, yeah. That's okay. My Israeli accent.

That's why we got four years here.

And just my quick follow-up, really impressed by the opportunities in RegII. I mean, one of the networks commented that this was a drag. I would imagine this is a big benefit for Fiserv. Can you maybe talk about or cite the opportunity here for Star and Excel? Sure.

Well, you know, as I've continued to say, we've been committed to our debit network, Star and Excel, their strategic assets within the company. As Reg AI turns into reality, you heard us talk about nearly 20 wins. Obviously, you know, we compete at every level. There's fabulous competition out there for these transactions. But, you know, embedded in what we're looking at is obviously more opportunity than we had before with AII and the fact that some of those household names that you heard, like HelloFresh or West or others, you know, give us that opportunity. So I think, you know, it's off to a decent start. It remains to be determined over the longer haul, but we feel good about the RAI opportunity.

Amazing. Thank you so much. Thank you.

Next, we'll go to the line of Jason Kupferberg from Bank of America. Please go ahead.

Good morning, guys. I just wanted to follow up on the FinTech segment and the dynamic you saw there where you switched kind of from the, or the clients wanted to switch kind of from the license model to more of the recurring ASP model. Do you see this as kind of a one-off development with a handful of clients? Is this a broader trend? Just anything you can give us maybe around where that segment sits now in terms of percentage of revenue that's kind of more periodic versus recurring and and what you're projecting, you know, on that front going forward?

Yeah, I think there's a series of factors. You know, I'd go back to, you know, on the full year, 4% was non-periodic revenue. And, you know, clearly, we ultimately signed a number of transactions but they became ASP instead of license, which we thought we had visibility license. We'd also like to remind everybody that, you know, fourth quarter historically is where fourth quarters were in the last month is where these things happen, going down to the wire, like it would in any software sale. As I know, having been a large buyer of software for years and jobs I've done, So I think that it's not necessarily a trend, but, you know, it does have clients, and we saw it last year, too, in different ways, clients who believe that given regulatory, given cyber, given a series of factors, the ASP model will help their P&L and their ability to perform better. better than the license would have. I think it's an institution by institution choice. It's not the first time we've seen it. And, you know, I think a lot remains to be determined.

Okay. Good caller. Just on a separate note, we saw last month FISERV applied for a bank charter in Georgia. Can you just talk about the steps, potential timeline to get that application approved, what the benefits to FISERV would potentially be? whether that's on the cost side or ability to provide additional solutions to merchants? Thanks.

Well, yeah, you know, let me bring your clarity to what that is, because there's clearly, you know, lots of questions about why Fiserv is applying for a bank license. And obviously, before we did that, we talked to the ABA, we communicate to our clients. It's a very specific purpose license that allows for sponsorship of merchant acquiring. Historically you needed a bank and that's within the Visa and MasterCard rules and our ability to be able to have a institution for that sole purpose to allow us to be a sponsor for our own merchant acquiring in certain instances will be valuable as we can control more of the outcome than we could before. Very specific purpose, very clear to our banks. We're not competing with them. We have great bank partners, you know, probably the largest bank portfolio in the world when you take merchant business and all our other businesses. And we're in business to help our banks grow. This ultimately supports our smaller banks who do not have sponsorship and we can bring it. It became more clear in the merger when we were able to cross-sell to our community banks and others, which would have not happened at First Data, that our ability to sponsor them ourselves would be very valuable.

Thank you, Frank.

Thank you. Our next question comes from Dave Coning from Baird. Please go ahead.

Yeah. Hey, guys. Great year. And I guess my question on merchants, so you guided 25% to 28% organic, and then you talked about 14% benefit from FX and inflation. So you're down to core of kind of 11% to 14%. Do both North America and international grow in that range, which presumably is taking quite a bit of share?

Yeah, so the merchant business overall, obviously good growth. Our international regions, Europe, Latin America, APAC, all growing very nicely. OMEA, larger than Latin America, growing a bit slower from an organic standpoint. Broadly, our North American business, very high single-digit growth rate. And obviously the international business is growing meaningfully higher than that, given the size of the business and the opportunity to continue to grow and add merchants and sell more services there also. But good business most definitely in all four regions.

Gotcha. And just quick follow-up, FX losses, will you not add those back again through 2024? I know Q4 seems like the anomaly. You won't add those back and maybe – how big do you expect that to be an interest expense in 2024? Yeah.

So let me be, uh, make sure we're clear. Um, what we, um, adjusted out was actually not fourth quarter, not December. It was December 12th. It was the one day devaluation that the new president of Argentina put into place to as a little more than a 50% eval. And it was only the impact of revaluing the balance sheet, which in most currencies stays on the balance sheet. But because Argentina is hyperinflation or highly inflationary, the accounting rules require you to revalue the balance sheet through the income statement. We did that every day of 2022. We did it every day of 2023, with the exception of the one time significant Burt Lazarin- Transactor significant move that we felt was really not normal course non operational. So we dial that piece out only Burt Lazarin- All of the other 364 days went through the income statement. And in fact, we're larger than what we took in that one day we have that that will occur in 2024 Obviously, if there's another significant deval, we may evaluate that. We're not anticipating that. We think things are, quote, stabilizing in Argentina. Remains to be seen. It's a unique economy. We've got some great leadership down there that are running our Latin America business that have been through these cycles. multiple times over decades of leadership, so we feel very good about being able to handle the kind of ongoing normal things. This one-time, one-day deep L is what we dialed out.

Gotcha. Thanks, guys. Great job.

Thank you.

And for our final question, we'll go to the line of Ashwin Srivikar from Citi. Please go ahead.

Thank you, Frank and Bob. I guess my question is with regards to the cadence of segment revenues and segment margins, what should we expect through the year? Because there are, I think, a couple of factors, at least with regards to how, I guess, Argentina impact plays out. Does it reduce through the course of the year? And then carrot, I would imagine, you know, much better back half of the year because the lack of comp, tough comp, factors like that. I mean, how should we think of cadence through the course of the year?

Yeah, I think, first off, broadly across the company, I don't see big variation from quarter to quarter or first half to second half. There are obviously some specific comparisons within individual segments or individual margins, but broadly generally in line across the board with the one nuance in our merchant acceptance business. I would expect organic revenue to be higher in the first half of the year than in the second half of the year because we do anticipate some improvements in interest rates and inflation in the second half relative to what's going on there as the economy deals with some of the things that the government is putting in place with their expectation that they ease inflation and interest rates remains to be seen. But of course, that's offset by FX. So on an adjusted revenue basis from a margin standpoint, an EPS relatively stable. The other thing I would just reiterate, we talked a bit about it in our prepared remarks. Cash flow will definitely have some variation with tailwinds in the second half of the year after some headwinds in the first half. But again, have a good degree of confidence in the $4.5 billion for the full year.

Got it. And then the quick follow-up is FISER Small Business Index is I guess, how indicative is it of the health of Pfizer's own client base? And can you comment, generally speaking, on small business health? It seems to me like your economic assumptions call for more or less a soft landing, but I just want to clarify.

Yeah, first off, the latter part, yes, I would agree. We are anticipating, I think, like the rest of the world at this point, a soft landing. Things seem to be on track for that. A bit softer macro environment, modestly slower GDP in 2024. The FSBI is based upon a very broad set of data that we have across our company that we then extrapolate to the entire U.S. market. So it is not a direct indication of Fiserv activity. If there are differences in region, mix of, you know, we're very strong in restaurant, we might have more restaurants than we do nail salons, or so we go through the NICS codes across the country, different industry weightings, different regions, but we take our data and extrapolate it across the U.S., so it's very much a very real-time indicator of the health of small businesses. Now, relative to our performance, we're the largest merchant acquirer in the country, so if there's variation in the FSBI. You're likely to see variation in FISER's results relative to some nuances of different regions, industry weightings, et cetera. But certainly, you know, a strong FSBI indicator index would be good for us. A weaker index would be a headwind for us. We're actually quite proud of that capability. Not only is it using All of the data we have, by the way, including cash transactions, which obviously don't manifest themselves in our numbers for merchant acquiring, but we have the data, and it's very real-time. We're able to provide that information two days after the month ends. It's not a perfect proxy, but it's a proxy.

Got it. Thank you for all the information.

Thanks. Well, thank you, everyone, for your attention today. Please feel free to reach out to our IR team with any questions, and have a great day.

Thank you all for participating in the FISER fourth quarter 2023 earnings conference call. That concludes today's call. Please disconnect at this time and have a great rest of your day.