8/12/2021

speaker
Operator (Chino)
Conference Operator

Good afternoon and thank you for standing by. Welcome to the FIGS second quarter 2021 earnings conference call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session and instructions will follow at that time. Please be advised that reproduction of this call, in whole or in part, is not permitted without written authorization from FIGS. And as a reminder, this call is being recorded. Speaking in today's call will be Co-Chief Executive Officers Heather Hasson and Trina Speer, and Chief Financial Officer Jeff Lawrence. I would now like to hand the conference over to Jeff Lawrence. Please go ahead.

speaker
Jeff Lawrence
Chief Financial Officer

Thanks, Chino, and good afternoon, everyone. Thank you for joining today's call to discuss our second quarter results, which we released this afternoon and can be found on our website at ir.warefigs.com. With me today on the call are the Co-Chief Executive Officers of FIGS, Heather Haston and Trina Spear. I want to remind everyone that management's remarks on this call may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 that are based on current management expectations. These may include, without limitation, predictions, expectations, targets or estimates, including regarding our anticipated financial performance, and actual results could differ materially from those mentioned. These forward-looking statements also involve substantial risks and uncertainties, some of which may be outside of our control, that could cause actual results to differ materially from those expressed in or implied by such statements. These factors and uncertainties, among others, are discussed in our filings with the SEC. We encourage you to review these filings for discussion of these factors, including our quarterly report on Form 10Q filed today and our earnings release furnished today, both of which are also available on the investor portion of our website at ir.warefigs.com. You should not place undue reliance on these forward-looking statements. We speak only as of today, and we undertake no obligation to update or revise them for any new information. This call will also contain certain non-GAAP financial measures, including net income as adjusted, diluted EPF as adjusted, adjusted EBITDA, and adjusted EBITDA margins. which we believe are useful supplemental measures that assist in evaluating our ability to generate earnings, provide consistency and comparability with our past performance, and facilitate period-to-period comparisons of our core operating results and the results of peer companies. This call will also discuss key performance indicators, such as active customers and average order value, which we also believe are useful for understanding our business and performance. Reconciliations of these non-GAAP measures to the most comparable GAAP measures and definitions of these indicators are included in our quarterly report on Form 10Q and in our earnings release. Lastly, information discussed on this call concerning our industry, competitive position, and the markets in which we compete, in which we operate, is based on information from third-party sources and management estimates. Management estimates may also be derived from third-party sources, as well as FIG's internal research and are based on our knowledge of our industry and assumptions we believe to be reasonable. These assumptions are also subject to uncertainty and risk, which could cause results to differ materially from those expressed in the estimates. Now, I would like to turn the call over to Heather Hassan, Co-Chief Executive Officer of FIGS.

speaker
Heather Hasson
Co-Chief Executive Officer

Thank you, Jeff, and thank you all for joining our first earnings call. We are extremely pleased to have delivered such strong financial performance in our first quarter as a public company following a successful IPO. From starting out by selling scrubs out of the back of my car to now reaching quarterly revenue of over $100 million and 1.6 million active customers, I'm so thankful to our incredible community of healthcare professionals and the entire FIGS team. And we feel like we're just getting started. We begin every day at FIGS with the mission of celebrating, empowering, and serving awesome humans. That's the name we use for healthcare professionals because that's what they are. For awesome humans, there are no timeouts, no rematches, or better luck next times. There are people who give everything of themselves to curing diseases, saving lives, and providing comfort. And we need more of them because humanity cannot survive without them. And because they enable us to live in a world where innovation is truly possible. So our duty at FIGS is to do such a great job at celebrating, empowering, and serving healthcare professionals that we inspire the next generation to become them. It's important to remember just how many lives FIGS can impact. The healthcare apparel industry is estimated to be $12 billion in the United States and $79 billion globally. And the healthcare sector is the largest and fastest growing job segment in the United States, employing over 20 million healthcare professionals in 2020. So the opportunity for FIGS is massive, and we've succeeded by approaching it differently than others. We focused on three primary areas, changing the product, changing the distribution model, and creating a community. On the product side, we did away with the typical commoditized and uncomfortable scrubs that healthcare professionals previously had to wear. No more boxy v-neck tops and drawstring pants. Instead, we've redefined the industry by making exceptional products that are comfortable, technical, functional, and stylish. We do this through a combination of material science, fashion, and deep knowledge of what healthcare professionals truly need and want. And our products span from head to toe, both on-shift and off-shift. We're known for making intensely precise colors, and we've created the concept of color drops and generated new color standards for the industry. For example, our signature best-selling color, graphite, is now a hospital standard color. And our proprietary fine X fabric embodies our commitment to technical comfort, the concept that healthcare professionals can have access to products that are both technical and comfortable. Product innovation is the lifeblood of FIGS, and that will never change. We also reimagine the distribution model so that healthcare professionals working 12 or even 16 hours a day no longer need to go to a retail store to dig through racks of scrubs located right next to bedpans and knee braces. What they deserve is a seamless direct-to-consumer experience that is digitally native and specifically catered to their unique needs. That's why we continue to invest to make the experience as customized and convenient as possible. Finally, we've created a community around the profession. Our 1.6 million active customers form a deep emotional connection with the FIGS brand because we interact with them in an authentic and personalized way, and because we are so devoted to the profession. As an example, we launched our Awesome Humans Make History campaign as part of our IPO. This campaign, which we're continuing to run throughout the year, showcases the extraordinary achievements of our awesome humans, Campaigns like this not only help build our brand and accelerate our product launches, they also meet our mission by sharing the world, our awesome humans, incredible stories, and inspiring the next generation to become them. Because this is the reason why we wake up every single day. So with that, I'd like to turn the call over to Trina, my co-founder and co-CEO, to provide an overview of Q2 and more about where we're heading.

Disclaimer

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