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11/10/2021
Hello everyone and thank you for joining the Fiverr Q3 Fiscal 2021 Earnings Conference Call. My name is Darius and I'll be moderating your call today. Before I hand you over to your host, Chin Chin Chuen, I'd like to remind you if you would like to ask a question during the Q&A session at the end of the call, please press star followed by 1 on your telephone keypad. If you have joined us online, please use the request display flag icon. Please unmute yourself locally before asking your question. I now have the pleasure of handing over to Chin Chin Chuen. Please go ahead.
Thank you, operator, and good morning, everyone. Thank you for joining us on Fiverr's earnings conference call for the third quarter ended September 30th, 2021. Joining me on the call today are Neha Kauffman, founder and CEO, and Alfred Katz, president and CFO. Before we start, I'd like to remind you that during this call, we may make forward-looking statements and that these statements are based on current expectations and assumptions as of today, and Fiverr assumes no obligation to update or revise them. A discussion of some of the important risk factors that could cause actual results to differ materially from any forward-looking statements can be found under the Risk Factor section in Fiverr's most recent Form 20-F and other filings with SEC. During this call, will be referring to some non-GAAP financial measures. A reconciliation of the non-GAAP financial measures to the most directly comparable GAAP measures are provided in the earnings release we've issued today in our shareholder letter, each of which is available on our website at investors.fiverr.com. And now, I will turn the call over to Miha.
Good morning, everyone, and thank you for joining us on the poll today. We are very excited to talk to you about recent developments at Fiverr. Q3 turned out to be a very strong quarter, with revenue growing 42% every year, above the high end of our guidance. All KPIs, including active buyers, spend per buyer, and take rates performed really well too. Our business, including the traffic to our platform, improved from the hyper seasonality that we experienced in the earlier part of Q3. This is by no means to say that the uncertainty and impact of COVID is over. However, the strength and resilience of our business, once more, powered us through these volatile times. We believe the secular trends of remote work and the need for digital transformation are here to stay well beyond the pandemic. Businesses need to stay competitive in their talent strategy, to be adaptive in their ever-changing digital landscape, to creatively address the skilled labor shortage and to be nimble and efficient in execution. Fiverr, with our vast catalog, our resilient community, and best-in-class services and product experience, continues to empower freelancers and businesses across the world in achieving these goals. I am very proud of the entire Fiverr team in delivering strong results quarter after quarter so we can invest aggressively in long-term initiatives. So today, I want to spend some time talking to you about how we envision the future of work and how we are putting a few important pieces in place as we plan the next 10 years of cyber. After that, offer will provide more color on the quarter. When we consider the total addressable market, it is important to note that the majority of freelancing still happens offline. We believe offline channels will continue to be a big part of how businesses get connected with freelancers, just like how after more than 20 years, e-commerce is still less than 20% of total retail sales. We want to make sure that Fiverr is enabling all freelancing engagements for businesses for both online and offline. This is why we recently acquired Stoke Talent, a freelance management software company. Through Stoke, we gain access to the offline freelancing market that is still orders of magnitude larger than the online freelancing. With Stoke's offering, we can enable businesses to better manage their existing freelancer relationships. Most companies today do not use dedicated, purpose-built freelance management systems. Oftentimes, freelancers are managed through Excel spreadsheets scattered among different teams and individuals throughout the organization. When asked, how many freelancers does your organization engage with today, Most companies don't know the answer. And this can trickle down to tremendous inefficiencies in managing budget, meeting compliance, setting up payments, sending tax documents, and the list goes on. All of this becomes easy once you sign up on Stoke. With Stoke, Fiverr aims to become a 360-degree partner for businesses to move their entire freelancing budget to our ecosystem. Talent is everywhere, and finding talent is hard. We believe the future of work requires businesses to implement a multi-channel freelancer strategy. We want to help businesses effectively implement such a strategy and efficiently manage it without having to worry about being tied to one platform or one source of talent pool. Now, let's talk about the freelancer side. We believe the future of work for freelancers is about building a personal brand, a personal audience, And the line between building a freelancing career and a small business is blurring. This has been Fiverr's vision from day one. And it's how we differentiate ourselves from any other freelancer platform. On our e-commerce platform, freelancers are entrepreneurs. They are store owners. And they take full control in defining which services to provide, at which price, how and when they work. With this in mind, we want to build Fiverr into an ecosystem that not only brings freelancers revenue opportunities, but also software and tools to help them manage their business and continue to grow professionally. We recently completed the first phase of integration of ENDSCO and rebranded it as the all-new Fiverr Workspace. Fiverr Workspace enables freelancers to seamlessly integrate their Fiverr orders with all other client engagements so freelancers can manage contracts, invoices, and earnings in a consolidated fashion. We also completed the acquisition of CreativeLive to round up our offering in the learning and development space. We incubated Fiverr Learn internally a few years ago, and the product has received tremendously positive feedback from our community. Not only do they love the high-quality content, but it is also a way to connect with top talent in the relevant fields and to increase visibility on our marketplace. The acquisition of Creative Lives will allow us to significantly expand our professional education content library and further grow this part of our business. Leveraging its production capabilities and content distribution technology, we also see meaningful opportunities to expand our value add to the corporate certification partnerships. We'll save that for later. Before I hand it to Ofer, Fiverr has built a very intuitive, easy-to-use platform with a very efficient go-to-market strategy. But sometimes people forget how complicated our problem space actually is. We are not doing e-commerce for merchandise, but we are dealing with people, services, and relationships. They are much more complicated than merchandise. The underlying technology we've built over the years And the insights we've gained in understanding buyer's intent and seller's expertise is what makes delivering the simple experience possible. We'll continue to innovate and invest in technology to make the future of work easier and better. With that, I'll turn the call over to Ofer.
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